Technology Support Examples Jobs in Usa

ESSENTIAL FUNCTIONS 

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.  

Deliver patient care through patient preparation, vital sign collection, and documentation. Assist with various procedures, exams, and diagnostic equipment (e.g., tympanometry, spirometry). Maintain aseptic techniques during preparation, procedures, and medication administration.  

Administer medications, treatments, and immunizations under the direction of providers. 

Prepare and organize patient charts with necessary information. File dictations and ensure completion of all required documentation. Communicate with patient regarding test results and plan of care   

Schedule procedures, labs, x-rays, and surgeries; provide pre- and post-surgery information. Assist with patient outreach for overdue visits, labs, and referrals. 

Coordinate physician schedules and ensure insurance pre-certifications. Schedule and manage patient follow-ups, ensuring continuity of care. 

Maintain patient confidentiality and adhere to organizational standards and ethical guidelines. 

Educate patients and families based on assessed needs and discharge plans. 

Promote evidence-based resources to optimize nursing practice and patient care. 

Proactively serves as a patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance. Assures accurate and complete messages to appropriate personnel. 

Assists in training, orienting, and supporting new colleagues. Work includes cross coverage in other clinic areas as team needs. 

Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider. Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s). 

Ensure safety checklists/quality controls are completed as required. 

Other duties as needed and assigned by the manager. 

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.  

MINIMUM QUALIFICATIONS 

Must be comfortable operating in a collaborative, shared leadership environment.  

Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES). 

Must obtain one of the following certifications listed for a Medical Assistant with their corresponding listed certification provider within one year of hire: 

Acceptable Certifications:  

• Certification: Certified Medical Assistant (CMA). Provided by the American Association of Medical Assistants (AAMA) 

• Certification: Registered Medical Assistant (RMA). Provided by the American Medical Technologists (AMT)  

• Certification: Medical Assistant (NCMA). Provided by the National Center for Competency Testing  

• Certification: Clinical Medical Assistant Certification (CMA). Provided by the American Medical Certification Association.  

• Certification: Certified Clinical Medical Assistant (CCMA). Provided by the National Health Career Association.  

• Certification: Nationally Registered Certified Medical Assistant (NRCMA). Provided by the National Association for Health Professionals (NAHP) 

• Certification: NPCE MA. Provided by the National Phlebotomy Certification Examination (NPCE).  

Basic Life Support (BLS) certification required within 3 months of hire. 

Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire. 

Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office). 

Ability to work with diverse groups of people and in a collaborative, shared leadership environment. 

Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties. 

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.  

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

ESSENTIAL FUNCTIONS 

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.  

Deliver patient care through patient preparation, vital sign collection, and documentation. Assist with various procedures, exams, and diagnostic equipment (e.g., tympanometry, spirometry). Maintain aseptic techniques during preparation, procedures, and medication administration.  

Administer medications, treatments, and immunizations under the direction of providers. 

Prepare and organize patient charts with necessary information. File dictations and ensure completion of all required documentation. Communicate with patient regarding test results and plan of care   

Schedule procedures, labs, x-rays, and surgeries; provide pre- and post-surgery information. Assist with patient outreach for overdue visits, labs, and referrals. 

Coordinate physician schedules and ensure insurance pre-certifications. Schedule and manage patient follow-ups, ensuring continuity of care. 

Maintain patient confidentiality and adhere to organizational standards and ethical guidelines. 

Educate patients and families based on assessed needs and discharge plans. 

Promote evidence-based resources to optimize nursing practice and patient care. 

Proactively serves as a patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance. Assures accurate and complete messages to appropriate personnel. 

Assists in training, orienting, and supporting new colleagues. Work includes cross coverage in other clinic areas as team needs. 

Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider. Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s). 

Ensure safety checklists/quality controls are completed as required. 

Other duties as needed and assigned by the manager. 

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.  

MINIMUM QUALIFICATIONS 

Must be comfortable operating in a collaborative, shared leadership environment.  

Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES). 

Must obtain one of the following certifications listed for a Medical Assistant with their corresponding listed certification provider within one year of hire: 

Acceptable Certifications:  

• Certification: Certified Medical Assistant (CMA). Provided by the American Association of Medical Assistants (AAMA) 

• Certification: Registered Medical Assistant (RMA). Provided by the American Medical Technologists (AMT)  

• Certification: Medical Assistant (NCMA). Provided by the National Center for Competency Testing  

• Certification: Clinical Medical Assistant Certification (CMA). Provided by the American Medical Certification Association.  

• Certification: Certified Clinical Medical Assistant (CCMA). Provided by the National Health Career Association.  

• Certification: Nationally Registered Certified Medical Assistant (NRCMA). Provided by the National Association for Health Professionals (NAHP) 

• Certification: NPCE MA. Provided by the National Phlebotomy Certification Examination (NPCE).  

Basic Life Support (BLS) certification required within 3 months of hire. 

Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire. 

Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office). 

Ability to work with diverse groups of people and in a collaborative, shared leadership environment. 

Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties. 

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.  

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

IT Helpdesk & Support Manager

Exciting opportunity to join a growing Fortune 500 organization!

You will manage a team of 20+ IT Support Techs and will oversee the day-to-day operations across numerous locations in the NE. Your mission is to balance tactical daily operations with strategic process improvements.

This is a direct hire position.

You will be based in an area southwest of Boston (Canton/Norwood/Walpole general area) with oversight for locations in MA, MD, VA, and RI (potential future expansion to other NE states). You will travel to various locations, as needed (majority of travel will be day trips, with approx. 20% overnight trips).

Excellent benefits include: 10% target bonus, 401k match, stock awards, flex time, paid training, etc.

RESPONSIBILITIES:

• Lead, mentor, and supervise 20+ IT Support Techs and ensure the delivery of an exceptional IT Service Experience
• Manage daily Helpdesk operations, including staff schedules & workload distribution
• Ensure prompt response & resolution of incidents/service requests while monitoring ticket queues & performance metrics
• Establish & enforce Helpdesk policies, procedures, & SLAs
• Act as primary escalation point for complex or critical technical issues
• Identify recurring technical issues & implement root-cause solutions to improve stability
• Maintain & improve internal documentation, Knowledgebase, & SOPs
• Oversee onboarding & ongoing training programs for IT Technicians
• Prepare reports & executive dashboards re: Helpdesk performance, trends, improvement areas
• Coordinate with other IT teams to resolve system-wide problems & ensure compliance
• Collaborate with various depts. to ensure IT support alignment with business goals

REQUIRED:

• 1+ years as an IT Support/Help Desk Manager, including hire/fire responsibility
• 5+ years of hands-on IT Support or Helpdesk experience
• Strong technical understanding of IT systems, hardware, software, & networks
• Ability to mentor & train new IT Technicians
• Experience with ITSM systems & remote support tools
• Experience in data management & reconciliation
• Strong analytical, problem-solving, communication, & customer service skills
• Must have a driver mindset with a high sense of urgency in a fast-paced environment
• Must pass a background check & drug test (excluding THC)
• Must have a valid driver's license, reliable vehicle, & clean driving record

PREFERRED:

• ITIL certifications
• Budgeting & vendor management experience
• SLA & KPI management experience
• Cybersecurity compliance knowledge

W2 ONLY; NO 3rd Parties, C2C, or Visa Sponsorship

eviivo is an award-winning, cloud-based booking and property management platform. We help independent accommodation providers showcase their properties, manage their reservations, and connect with guests.

Our flagship product, eviivo suite, aims to provide hoteliers and hosts with a convenient all-in-one solution that makes it easy for them to manage online bookings, guests and travel agencies. Today, our customer base consists of 30,000 small independent B&Bs, Guesthouses, Vacation Rental Owners and Hotels using eviivo suite day-in day-out to run their business.

We operate in North America, UK, Ireland, France, Spain, Portugal, Italy and Germany.

The Role

eviivo is currently looking for a Customer Support Advisor who'll assist eviivo customers for the North American market. This is a fast paced environment and the ability to multitask and to work well under pressure is essential.

• Provide multi-channel support and advice to resolve customer queries by phone, chat and web portal methods equally comfortably
• Expected daily volume of 30-50 contacts daily at full capacity
• Resolve 85% of customer issues at 1st point of contact
• Assist eviivo customers to maximise their success through understanding how best to use eviivo technology, and resolve any technical problems they may be experiencing with the eviivo software
• In addition to technical and usage issues, handle general business enquiries, usually related to guest reservations, and interact with major travel agencies such as , Expedia, Airbnb, Agoda etc
• Set up screen share sessions in order to troubleshoot more complex issues including issues related to eviivo suite and Online Travel Agency connections for example
• Escalate genuine technical issues to 2nd line support or the R&D Team using the CRM system
• Meet and exceed customer service KPIs consistently
• Identify issue trends and report these to the management team
• Assist in producing help articles and tools in eviivo University and for internal use

About You

• Must be currently based in Dallas, TX and legally authorized to work in the United States
• University degree or equivalent required
• 3-5 years experience in a Customer Support/SAAS Software Support role solving issues on the phone, email and live chat
• Excellent spoken and written English
• Excellent problem-solving and analytical skills
• Tech-savvy with strong troubleshooting and critical thinking skills to identify root causes.
• Ability to convey complex technical information in a simplified and easy to understand manner to a general audience
• Polite, professional, calm under pressure
• Ability to adapt to changing priorities based on business needs
• Must be able to work a variety of shifts across 7 days

What The Company Offers

• Permanent full-time contract
• Health Care, 401k Plan, PTO along with major holidays
• Location: Dallas
• A team driven by a passion to win, with an unwavering commitment to putting our customers first.
• Combine hard work and fun within a great company culture together with smart, driven and social people

• 
  
• Provide 1-on-1, client-centered care and services
  
• shifts are variable lengths of time, looking to fill primarily day shift; we will work with you to build the schedule to meet your needs
  
• Flexibility to work Per Diem, Part Time, or Full Time in the location that you choose
  

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• personal hygiene bathing, grooming and oral care; dressing and undressing; meal preparation and feeding; transfer and/or mobility; safe restroom use and maintaining continence
  
• activities of daily living such as meal preparation; assistance with communicating on the telephone, email, or internet; general housework such as laundry, dishes, grocery shopping, and maintaining a hygienic place of residence
  

• 
  
• Up to 11 days of Paid Vacation/Sick Time
  
  
• 
  401(k) retirement plan with up to a 4% employer match that is 100% vested
  
  
• 
  Employer-paid $20,000 Life & AD&D Insurance
  
• 
  Dental and Vision Insurance
  
  
• 
  Health Insurance with a generous employer contribution towards the premium and $2,000 towards the deductible (HRA)
  
• 
  Flexible Spending Accounts (medical, limited-purpose medical, and dependent)
  
• Supplemental insurance plans such as Short-term Disability, Life, Cancer, etc.
  
• Over 200 continuous education online courses available for self-development
  

• 
  
• PSS certificate is preferred but not required, must enroll in PSS course upon hire and complete course within 6 months. Reimbursement for course fees after meeting work requirements. Or possess and maintain an active CNA certification. Current PSS certificate or CNA certification is highly preferred
  
• One year of clinical experience in home care preferred
  
• High school diploma or equivalent preferred
  
• Valid drivers license and reliable transportation
  
• Successful passing of background checks
  

It's more than a career, it's a calling.

Job Summary:

Assists in planning, coordinating and implementing indirect patient care and unit maintenance.

Job Responsibilities And Requirements:

PRIMARY RESPONSIBILITIES

• Prepares for surgery daily by stocking operating rooms according to PAR levels, checking each operating room for proper equipment for cases scheduled, and checking case carts for instrumentation needs.
• Restocks warmers throughout the day with fluids, blankets, etc. Orders supplies from central supply/dispatch. Performs daily diagnostic testing and recording of sterilization equipment according to hospital policy and manufacturer's recommendations.
• Restocks and cleans all anesthesia equipment used, transporting equipment and supplies to other service areas of hospital as needed.
• Assists with the maintenance of surgery equipment by reporting malfunctions to the proper personnel.
• Assists in maintaining unit efficiency by cleaning operating rooms between procedures, washing instruments between procedures, and flash sterilizing instruments under the direction of a certified surgical tech or registered nurse.
• Assists with lifting and turning patients, transporting patients, and assisting in pre/post op areas and PACU as needed.
• Exhibits excellent verbal communication skills and commitment to patient satisfaction 100% of the time. Utilizes service recovery skills by reporting any concerns to the appropriate personnel.
• Maintains communication with operating room director, management, anesthesiologist, CRNAs, and appropriate service representatives to ensure efficient work flow.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Constant standing and walking.
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent reaching and gripping.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Occasional bending, stooping, climbing, kneeling, squatting, twisting and repetitive foot/leg and hand/arm movements.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Occasional use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Occasional use of smell to detect/recognize odors.
• Rare crawling, sitting and keyboard use/data entry.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

Resuscitation Certification Requirement: Basic Life Support Healthcare Provider (BLS HCP) required within 90 day of employment. Other resuscitation certifications may be required dependent on department.

Work Shift:

Rotating Shift (United States of America)

Job Type:

Employee

Department:

6456790164 SCC Surgery

Scheduled Weekly Hours:

0

Benefits:

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status or any other characteristic protected by applicable law.

Why This Role Matters

Estate planning is something many people delay because it feels complicated or intimidating. At Client, we are changing that by making the process simple and accessible.

As part of our Customer Support and Legal Support team, you will play an important role in helping customers understand the estate planning process and navigate our platform with confidence.

Many of our users rely on our support team to guide them through the process and ensure their estate planning documents are completed correctly.

You won’t just be answering questions — you’ll be helping families protect their future.

Position Overview

We are seeking a Customer Support Specialist with an interest or background in law to help customers navigate the client platform and assist with questions related to estate planning documents and the document creation process.

This role is ideal for paralegals, legal assistants, legal studies graduates, or candidates with customer support experience in legal services.

Estate planning experience is a plus but not required.

This position also offers significant growth potential, including opportunities to move into leadership or management roles as the company expands.

Key Responsibilities

• Respond to customer inquiries via phone, email, screensharing and live chat

• Assist users in navigating the client platform and completing estate planning documents

• Help explain estate planning concepts in a clear, non-legalistic way

• Support customers with document-related questions and platform guidance

• Assist with account issues such as login problems, document downloads, and payments

• Escalate complex legal or technical questions to the appropriate internal team

• Document customer interactions in our CRM system

• Help improve FAQs, knowledge base articles, and customer resources

• Provide feedback to product and operations teams based on customer interactions

Qualifications

Preferred but not required:

• Paralegal certification or paralegal experience

• Legal assistant or law firm experience

• Background in legal studies or pre-law programs

• Experience in estate planning, trusts, or probate law

• Customer support experience, especially in legal, fintech, or SaaS environments

Strong candidates will have:

• Excellent communication and interpersonal skills

• Strong attention to detail

• Ability to explain complex topics in simple language

• Strong problem-solving ability

• Organizational and multitasking skills

• Interest in estate planning, legal services, or legal technology

• A positive attitude and willingness to learn

Who Thrives at client

The people who succeed in this role tend to be:

• Naturally curious and eager to learn

• Comfortable taking initiative and solving problems independently

• Strong communicators who enjoy helping people

• Interested in growing with a company and taking on more responsibility over time

• Excited about working in a fast-growing legal technology startup

If you enjoy helping people, learning about estate planning, and growing your career alongside a company, you’ll likely thrive here.

Career Growth Opportunity

This position offers significant growth potential as client expands.

Team members who demonstrate strong performance and leadership ability may have opportunities to move into roles such as:

• Customer Support Team Lead

• Customer Experience Manager

• Legal Operations Manager

• Product Support Specialist

We are looking for individuals who want to grow with the company and help shape the future of our support and legal operations teams.

Help hospitality businesses succeed with world-class technology

An award-winning global travel technology company is looking for a Customer Support Specialist to support customers across the North American market.

This is a fantastic opportunity to join a fast-growing SaaS company that provides a powerful booking and property management platform used by tens of thousands of independent hotels, B&Bs, and vacation rental hosts worldwide.

In this role, you will work directly with customers to help them get the most out of the platform, troubleshoot issues, and ensure they can successfully manage their reservations, guests, and online travel agency connections.

If you enjoy solving problems, helping customers succeed, and working in a fast-paced tech environment, this role offers the chance to build your career in customer success within the travel technology sector.

The Opportunity

As a Customer Support Specialist, you will be the first point of contact for customers, providing support through phone, chat, and online channels. You will help hospitality businesses navigate the platform, resolve technical questions, and ensure they are maximizing the value of the technology.

You'll work in a collaborative, customer-focused team that prides itself on delivering exceptional service while helping customers succeed in running their businesses.

Key Responsibilities

• Provide multi-channel support to customers via phone, live chat, and web portal
• Troubleshoot technical and usage issues related to the company's booking and property management software
• Help customers maximize the platform's capabilities and improve their operational efficiency
• Resolve the majority of customer queries at the first point of contact
• Support integrations with major online travel agencies such as , Expedia, and Airbnb
• Conduct screen-share troubleshooting sessions to resolve more complex issues
• Escalate technical problems to specialist teams when required
• Track recurring issues and provide feedback to improve products and processes
• Contribute to help articles and internal knowledge resources

What We're Looking For

• Based in Dallas, TX and legally authorized to work in the United States
• 3–5 years of experience in customer support or SaaS software support
• Comfortable supporting customers via phone, email, and live chat
• Strong troubleshooting and analytical skills
• Ability to explain technical concepts in a clear and simple way
• Excellent written and verbal communication skills
• Calm, professional, and solutions-focused when working with customers
• Able to adapt to changing priorities in a fast-paced environment
• Bachelor's degree or equivalent experience

What's on Offer

• Permanent full-time role
• Competitive benefits including healthcare, 401(k), and PTO
• Opportunity to work with a global SaaS company in the travel technology sector
• Collaborative team environment focused on customer success
• A supportive culture that values both hard work and having fun as a team

About Us

Longbridge is a fast-growing online brokerage platform on a mission to make investing smarter, simpler, and more accessible for everyone. We combine technology, data, and financial expertise to deliver a modern investing experience to retail investors.

About the Role

Join Longbridge's U.S. team and help shape a best-in-class customer experience for retail investors. As a Customer Support Analyst, you will be on the front lines of our brokerage platform—supporting customers and ensuring operational excellence.

This is an ideal opportunity for early-career professionals (1–3 years of experience) looking to build a long-term career in fintech, brokerage operations, or financial services. You'll gain hands-on exposure to trading workflows, account onboarding, and regulatory processes while working cross-functionally with our Operations, Compliance, and Product teams.

We're looking for someone who is customer focused, detail-oriented, and energized by fast-paced environments.

Key Responsibilities:

Customer Experience & Brokerage Support

• Deliver timely, accurate, and professional responses to customer inquiries via Zendesk (email, chat, and phone).
• Triage and resolve tickets related to account opening, funding (ACH/wires), trade status, and platform navigation.
• Meet and exceed SLAs and quality standards to ensure a consistently high customer experience.
• Escalate complex trading, compliance, regulatory, and technical issues to appropriate internal stakeholders.
• Serve as a trusted resource for customers navigating brokerage and trading-related questions.

Operations & Compliance Support

• Ensure accuracy and completeness in documentation and customer records.
• Maintain strict adherence to regulatory and internal policy standards.

Knowledge & Process Improvement

• Contribute to the development and maintenance of internal knowledge bases and support documentation.
• Promote knowledge-sharing across teams to improve resolution efficiency.
• Identify process gaps and recommend improvements to enhance scalability and customer satisfaction.

Requirements:

• 1–3 years of experience in financial services, fintech, or customer support.
• Excellent written and verbal communication skills with a strong customer-first mindset.
• High attention to detail and strong organizational skills.
• Ability to quickly learn brokerage terminology, trading concepts, and operational workflows.
• Process-driven, adaptable, and comfortable working in a fast-paced environment.
• Professional demeanor when handling customer-facing interactions.

Nice to Have:

• Experience using Zendesk or similar ticketing/customer service systems.
• Exposure to brokerage operations, trading environments, or financial regulations.
• Familiarity with KYC/AML processes or account onboarding workflows.