Technology Support Examples Jobs in Usa

About the Company

Usherwood Office Technology is a proud family-owned business with a rich legacy of delivering innovative office technology solutions, including managed IT services, print management, and cutting-edge office equipment. For decades, we have fostered a warm collaborative environment where our employees thrive, building meaningful relationships with teammates who share a passion for excellence and client success. At Usherwood, we are dedicated to empowering our clients and each other. With real opportunities for professional growth and career advancement, you'll work alongside supportive colleagues who make every day rewarding.

About the Role

We are currently looking to hire an Administrative Sales Support Specialist to work from Usherwood’s HQ in Syracuse, NY. This is an excellent entry-level opportunity for someone looking to begin or grow a career in sales support, customer service, or business operations. This role works closely with our sales team and internal partners to help keep client orders and agreements moving smoothly.

Responsibilities

• Process sales orders, ensuring required details are complete, accurate, and submitted on time
• Assist sales professionals with day-to-day requests so they can spend more time with clients and prospects
• Respond to requests promptly and provide helpful, easy-to-understand explanations with support from your team
• Support lease approvals, upgrade quotes, and other pre-sales activities with guidance and training
• Work with pricing and sales teams to help move special pricing requests forward
• Learn and help reinforce required agreement paperwork across all Usherwood offerings
• Perform an initial review of new client agreements to ensure information is complete (training provided)
• Partner with sales professionals and clients to correct or clarify agreements after submission
• Take ownership of assigned client transactions from submission through delivery or project completion, with team support

Qualifications

• Strong communication skills and a positive, team-oriented attitude
• Willingness to learn new systems, processes, and products
• Basic organizational skills with the ability to manage multiple tasks
• Comfort working in a fast-paced, collaborative environment
• Previous administrative, customer service, or sales support experience is helpful but not required

Pay range and compensation package

• Compensation: Competitive base salary with quarterly bonus opportunity.
• 4 weeks PTO!!!
• Benefits: Comprehensive health, dental, and vision insurance, 401K with company match, PTO / Holidays, and much more.
• Culture: Join a team that values growth, innovation, and world class service.
• Career Development: Excellent training where you’ll be working alongside industry experts and leaders committed to your success.

Equal Opportunity Statement

At Usherwood Office Technology, we are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We proudly provide Equal Employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Our family-owned culture thrives on embracing unique perspectives and we strive to create an environment where every employee can grow, contribute, and belong. Join us in building a brighter, more inclusive future!

Kelly Science and Clinical FSP is currently seeking a R&D Support Specialist for a long-term engagement in the US with one of our clients in Summit, New Jersey. This is a hybrid position with 3 days on site weekly.

This person will join our Kelly FSP (Functional Service Provider) division, a managed solution provider and business unit of Kelly Services, Inc. This role is full-time and is offering full benefit options. As a Kelly FSP employee you may be eligible for Medical, Dental, Vision, 401K and a variety of other benefits to choose from. You may also be eligible for paid time off, including holiday, vacation, and sick/personal time.

Fraudulent Applications: All information provided during the application process will be verified. Misrepresentation of credentials, identity fraud, or use of proxy interviewers will result in immediate disqualification and may be reported to appropriate authorities.

Position Overview:

The R&D Support Specialist role provides comprehensive administrative and operational support for the FEI/Skin Health team, focusing on supplier engagement, financial oversight, and talent acquisition processes. The ideal candidate will play a pivotal role in ensuring smooth procurement, accurate budget and invoice management, and effective coordination of onboarding and recruitment activities.

Key Responsibilities:

Supplier Approval and Onboarding Support:

• Coordinate with new suppliers to ensure timely completion of onboarding documents and compliance forms.
• Serve as a point of contact for suppliers during the approval process, answering queries and resolving issues.
• Maintain detailed records of supplier approvals and contracts – liaise with procurement as needed

Contracting and Purchase Order Management:

• Support the drafting, review, and processing of supplier contracts in collaboration with internal legal and procurement teams.
• Create and manage purchase orders, ensuring proper coding and authorization according to company policies.
• Monitor and follow up on outstanding contracts, PO status, and renewals.

Financial Administration and Tracking:

• Collaborate with team leads to maintain the FEI budget within financial management tools.
• Track quarterly invoicing, budget allocations, and identify discrepancies for prompt resolution.
• Prepare routine financial reports and dashboards for management review.

Talent Acquisition Support:

• Assist HR and hiring managers with job postings, resume screening, and interview scheduling.
• Organize panel interviews, coordinate feedback collection, and support onboarding logistics for new hires.

General Administrative Support:

• Handle ad-hoc tasks as needed, including meeting coordination, document preparation, and other operational requests.

Education Requirements:

• Bachelor's degree or applicable experience in lieu of degree (Business Administration, Finance, Human Resources, Supply Chain Management, or a related field)
• Advanced degree or relevant certifications (e.g., Certified Administrative Professional, SHRM-CP) a plus.

Experience Requirements:

• 2-4 years of experience in administrative support, procurement, contract management, or financial operations (preferably within a corporate or innovation environment).
• Experience with financial management software and procurement tools required; familiarity with PO processes, system management.
• Prior experience supporting HR/talent acquisition functions is an asset.

Desired Skills and Qualities:

• Excellent organizational and communication skills.
• High attention to detail and accuracy in financial documentation.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proactive attitude – eager to act with urgency to resolve issues, maintain smooth processes, and provide top-tier support to all internal groups.
• Strong teamwork and problem-solving orientation.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word); experience with SharePoint and procurement platforms preferred.

End User Support (EUS) Desktop Support – Level 2

Role Summary

The Level 2 EUS Desktop Support Analyst provides advanced technical support for end-user computing environments, resolving incidents and service requests that cannot be addressed at Level 1. This role focuses on desktop, laptop, mobile, peripheral, and collaboration technologies, with an emphasis on timely resolution, root cause analysis, and continuous service improvement. The analyst acts as an escalation point and works closely with infrastructure, security, and application teams.

Key Responsibilities

Technical Support & Incident Resolution

• Provide Level 2 support for Windows and macOS desktops and laptops, including hardware, OS, and standard enterprise applications
• Troubleshoot complex issues related to operating systems, Office 365/Microsoft 365, Outlook, Teams, VPN, printers, and peripherals
• Resolve issues escalated from Level 1, ensuring adherence to SLAs and prioritization guidelines
• Perform root cause analysis and document permanent fixes to reduce recurring incidents

Device & Endpoint Management

• Support endpoint management tools such as Microsoft Intune, SCCM/MECM, Jamf, or equivalent
• Build, image, configure, deploy, and decommission end-user devices
• Apply OS patches, software updates, and security configurations in accordance with IT policies

Identity, Access & Security Support

• Support Active Directory and Azure AD user account administration (password resets, group membership, access provisioning)
• Assist with MFA, conditional access, and endpoint security issues
• Ensure compliance with security, data protection, and asset management standards

Service Management & Documentation

• Accurately log, track, and update incidents and requests in the ITSM tool (e.g., ServiceNow)
• Create and maintain technical documentation, KB articles, and standard operating procedures
• Identify opportunities for automation and service improvement

Collaboration & Customer Engagement

• Provide professional, customer-focused support to end users both onsite and remotely
• Coordinate with Level 3 teams, vendors, and other IT functions for issue resolution
• Support onboarding and offboarding activities, including device setup and access provisioning

Required Skills & Qualifications

Technical Skills

• Strong experience supporting Windows 10/11 and macOS
• Solid knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Experience with Active Directory, Azure AD, and endpoint management platforms
• Understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
• Hands-on troubleshooting of desktop hardware, laptops, printers, and peripherals

Professional Skills

• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and prioritize effectively
• Customer-service mindset with attention to detail

Experience & Education

• 2–5 years of experience in an IT Desktop Support or End User Support role
• Associate or Bachelor’s degree in IT, Computer Science, or equivalent experience preferred

Certifications (Preferred)

• CompTIA A+, Network+, or Security+
• Microsoft certifications (e.g., Modern Desktop Administrator Associate)
• ITIL Foundation

Work Environment

• May require onsite and remote support
• Occasional after-hours or on-call support as needed

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

Fractal is a strategic AI partner to Fortune 500 companies, with a bold vision: to power every human decision in the enterprise. We believe the future belongs to organizations that combine human imagination with intelligent systems—and Fractalites are the ones building that future. As we scale our Technology, Media & Telecom (TMT) practice in the United States, we are looking for a senior, client-facing Head of Engineering to shape and deliver world-class Data & AI platforms for leading Technology, Media & Telecom organizations.

This is not a back-office engineering role. This is a consulting-led, client-facing engineering leadership position for someone who is equally comfortable whiteboarding architecture with principal engineers, rolling up their sleeves with delivery teams, and advising CIOs, CTOs, and CDOs in the boardroom.

Learn more at Fractal | Intelligence for Imagination.

Note: This position is not eligible for Immigration Sponsorship at this time.

About the Role

This is a four-axis leadership role requiring technical depth, executive presence, team leadership, and embedded delivery. You'll work directly with top technical and functional leaders at some of the largest TMT companies in the world.

As Head of Engineering for Fractal's Technology, Media & Telecom (TMT) vertical, you will personally shape the architecture of mission-critical AIML platforms, often in first-party tech stack, and develop/drive the team of ICs who bring them to life.

Responsibilities

Some engagements will look like a traditional advisory model. Others will look a lot more like Forward Deployed Engineering: your team embedded inside a client's engineering org, working within their first-party tech stack, shipping production code alongside their engineers, and earning influence through technical credibility, not org chart position.

You will need to be in the room when the technology roadmap needs to change. When a business pivot, a new regulation, or a technology shift forces a rethink mid-execution, you are the person who picks up the marker, walks to the whiteboard, and redraws the architecture in real time, credibly, for the CTO, and Principal Engineering leaders simultaneously.

Technical Depth (Hands-On Architecture)

• Own AI/Data platform architecture decisions — from Lakehouse design and real-time streaming to MLOps, LLMOps, and AgentOps pipelines in production
• Serve as the technical authority for Fractal's TMT engineering practice — defining standards, reviewing design, and holding the bar on reliability, scalability, and security
• Translate ambiguous business problems into concrete, buildable platform architectures — and stay close enough to execution to know when something is not working
• Drive the industrialization of GenAI: moving clients from proof-of-concept to enterprise-grade, governed, and observable AI systems

Executive Presence & Live Architectural Thinking

• Command the room with senior client leadership — CIOs, CTOs, CDOs, and their direct reports - as a peer, not a vendor
• Whiteboard new architectural directions on the spot: when a business pivot, acquisition, regulatory shift, or technology breakthrough forces a mid-execution rethink, you synthesize it into a credible, buildable path forward live, in the room, without needing a week to prepare a deck
• Translate between two worlds simultaneously: make the architecture legible to a CFO and rigorous enough to satisfy a principal engineer in the same session
• Shape client roadmaps at the strategic level; identifying where the current plan is under-ambitious, over-engineered, or misaligned with emerging AI capabilities, and steering accordingly
• Represent Fractal at the highest level of client relationship

Team Leadership (Building & Driving Senior ICs)

• Develop and lead a high-performing group of individual contributors. principally senior and staff engineers, ML engineers, and data platform engineers
• Create the engineering culture: rigorous delivery standards, architectural thinking, and a bias toward elegant, production-grade solutions over quick fixes
• Build leadership depth within the team, identifying principals who can own programs and grow into broader roles
• Partner across Fractal's global AI and engineering Capability functions to staff programs strategically and raise capability across the TMT practice

Forward-Deployed & Embedded Delivery

• Lead and run FDE-style engagements where your team operates inside the client's engineering environment
• Navigate and deliver within client-owned, first-party technology stacks: proprietary data platforms, internal ML infrastructure, custom orchestration systems, and bespoke toolchains that do not appear in any industry survey
• Adapt quickly to non-standard environments, understanding a client's internal platform deeply enough to extend it, integrate into it, and earn the trust of their engineering staff
• Balance the tension between what Fractal does best and what the client's stack demands, knowing when to bring pattern, when to adapt, and when to advocate for a better path
• Set the standards for how Fractal operates in deeply embedded engagements: how we onboard, document, transfer knowledge, and leave clients stronger than we found them

Candidate Profile

Technical Qualifications

TMT clients bring genuinely hard problems on both open and proprietary infrastructure. Expect to architect and oversee:

• GenAI systems: RAG architectures, LLM fine-tuning pipelines, agentic workflow orchestration, and LLMOps observability
• AI-powered products: personalization engines, churn prediction, content recommendation, and network fault detection
• Client-proprietary ML infrastructure: internal feature stores, custom model serving layers, bespoke experiment tracking systems, and first-party orchestration frameworks
• Cloud-native infrastructure across AWS, Azure, and GCP with enterprise-grade governance, security, and compliance baked in
• Real-time and event driven data pipelines (e.g. network telemetry)
• Modern Lakehouse platforms (Databricks, Snowflake, Delta Lake, Iceberg) at petabyte scale and proprietary data platform equivalents at leading tech-forward TMT organizations

Non-technical Qualifications

We are particularly interested in leaders from environments where engineering rigor, client accountability, executive presence, and AI depth all coexist including Forward Deployed Engineering, elite data/ML platform teams, and senior hyperscaler architecture practices.

• 15–20 years of experience spanning AI/data engineering and technical leadership with clear evidence of owning architecture at scale
• Deep hands-on experience deploying AI/ML/GenAI systems in production, in addition to advising on them
• Demonstrated executive presence: you have walked into a CTO or CDO review, redrawn the architecture based on new constraints, and left the room with alignment
• The ability to whiteboard fluently under pressure, synthesizing a team's in-flight work with a new business direction, making it rigorous enough for engineers and clear enough for executives, on the spot and without a rehearsal
• Experience operating within client-owned or non-standard technology stacks - you have learned a proprietary system, earned trust from skeptical internal engineers, and delivered production-grade results inside someone else's infrastructure
• A track record of leading senior engineers and building high-performance ML/engineering teams, including hiring, coaching, and developing principal-level ICs
• Direct executive engagement experience - you have influenced CIO/CTO/CDO decisions and can hold your own in a room with technical and non-technical stakeholders at once
• Strong cloud-native fluency across one or more hyperscalers, with genuine depth in data platform patterns (streaming, batch, Lakehouse, governance)

Strong Preferences

• Experience in TMT vertical — hi-tech, telco, media platforms, streaming infrastructure, ad tech, or content delivery at scale
• Prior work in FDE-style or embedded delivery models where your team shipped inside a client codebase and was evaluated by their engineering standards, not just deliverable milestones
• Comfort with the ambiguity of 1P stack environments: you have debugged undocumented internal tools, extended proprietary frameworks, and figured out how to make external expertise land inside a closed ecosystem
• A personal reputation for architectural clarity: the person colleagues call when a problem needs to be drawn, not just describe
• Contributions to the ML/AI community: open source, publications, conference talks, or influential architectural patterns

Who Thrives Here

The Fractalite mindset is curious, rigorous, and impact driven. You will thrive in this role if you:

• Enjoy being client-facing and accountable for outcomes.
• Are comfortable navigating ambiguity, scale, and complex stakeholder environments.
• Believe great platforms come from strong engineering culture plus disciplined execution.
• See AI not as a novelty, but as a core enterprise capability that must be engineered responsibly.

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Role Requirements:

· 3-4 years working in an analyst role.

· Proven attention to detail, especially related to technical information.

· Proven experience in a prior role managing technical information and details where accuracy was paramount.

· Excellent oral and written communication skills.

· Ability to work under pressure in a challenging environment. Ability to work well with others and collaborate with different functions.

· Knowledge of IT concepts, cloud computing, software, and systems.

· Knowledge of Amazon Web Services, Microsoft Azure, and/or Google Cloud Platform.

Desired

· Experience with Cloud ERP from a landscape perspective.

· Practical understanding of cloud architecture and IaaS operations model.

· Knowledge of enterprise technology infrastructure (i. e. networks, storage, enterprise server software including Windows Server, Linux, and monitoring technologies).

· Experience in a Managed Services environment.

• Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
• Driving interoperability with joint, allied and coalition partners
• Building professional excellence through education, training and certification and milestone qualifications
• Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
• Helping to develop and deploy information systems, command and control and space systems
• Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
• Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology

• Serving as part of Battle Group staffs on ships at sea
• Working in C4I/Space/Surveillance on shore tours
• Serving on major Navy and joint staffs
• Serving in command of key communication and surveillance facilities around the globe

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

Senior Project Manager – HR Technology

Job Summary

The Senior Project Manager – HR Technology leads large, enterprise‐wide HR technology and business transformation initiatives. This role owns end‐to‐end delivery of complex programs that span multiple teams, systems, and business functions.

This is a senior individual contributor role for someone comfortable operating at the executive level, driving delivery discipline, and influencing outcomes without direct authority. You will partner closely with HR, IT, Finance, Operations, and external vendors to ensure initiatives are delivered successfully and aligned to business goals.

What You'll Do

Project Delivery & Execution

• Own delivery of large‐scale HR and HR technology initiatives from project kickoff through stabilization
• Define scope, objectives, success measures, resourcing plans, and governance structures
• Build and manage detailed project plans, timelines, budgets, risk and issue logs, and executive‐level reporting
• Identify and proactively manage risks, dependencies, and interdependencies across multiple workstreams
• Coordinate system implementation activities, including requirements validation, testing oversight, deployment planning, and business readiness

Leadership & Stakeholder Partnership

• Lead cross‐functional teams across HR, IT, Finance, Operations, and external vendors
• Facilitate steering committees and deliver clear, concise updates to senior leaders
• Drive alignment across stakeholders and proactively manage change impacts
• Hold teams accountable to timelines, scope, and business outcomes while influencing without direct authority

Governance & Standards

• Ensure projects adhere to enterprise governance, compliance, and quality standards
• Contribute to the ongoing improvement of HR project management and delivery practices

What We're Looking For

Experience

• 8+ years of progressive project management experience, including leadership of enterprise‐level initiatives
• Proven experience serving as the primary project manager on large, cross‐functional HR or HR technology implementations
• Hands‐on experience leading complex system implementations such as HCM, Payroll, Time & Attendance, Talent, or integrated platforms
• Demonstrated ability to partner with executive stakeholders in high‐visibility environments
• Experience managing project budgets, vendors, and external consulting partners
• Experience working within structured PMO or governance environments
• PMP certification preferred

Knowledge, Skills & Abilities

• Strong command of project management methodologies (Waterfall, Agile, and Hybrid)
• Excellent influencing skills with the ability to drive alignment without formal authority
• Ability to translate strategy into clear, executable delivery plans
• Strong executive communication, presentation, and facilitation skills
• Solid financial and operational understanding
• Comfortable navigating ambiguity and complex organizational dynamics
• Strong analytical, problem‐solving, and decision‐making skills
• Ability to manage multiple high‐priority initiatives at the same time
• High level of ownership, accountability, and delivery discipline
• Advanced spreadsheet skills, including Smart Sheets, for tracking, analysis, and reporting

Role Structure

• This is an individual contributor role with no direct reports
• Success is driven through leadership, influence, and partnership rather than people management

Education

• Bachelor's degree in Business, Human Resources, Project Management, Information Systems, or a related field preferred
• An equivalent combination of education and relevant experience will be considered

Work Environment

• Typical office environment with extensive computer work
• Duties may include sitting or standing for extended periods
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
• Must adhere to the company's Code of Conduct and all other policies

Safety

• Follows all departmental and company safety policies and programs

Equal Opportunity Employer

Wayne‐Sanderson Farms is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, veteran status, or any other characteristic protected by law.

ARBA Retail Systems, headquartered near Chicago, Illinois, is a leading provider of Payroll Deduction POS Software. We serve healthcare facilities, corporations, and independently owned retail businesses, offering solutions tailored to sectors such as cafeterias, coffee bars, and retail locations. Our products are built on Microsoft’s .NET SQL framework and leverage cutting-edge Cloud Computing technology to deliver advanced POS applications. By automating transactions, our software helps businesses improve efficiency, increase sales, and enhance profitability across various industries, including healthcare and retail.

We are seeking a full-time Technology Sales Consultant to join our on-site team in Lisle, IL. In this role, you will identify client needs and provide technology-based sales solutions, act as a trusted advisor, and build long-term client relationships. You will be responsible for meeting sales targets, managing customer accounts, and collaborating with internal teams to execute sales strategies. The position also involves presenting ARBA products, recommending tailored solutions, and maintaining a continuous pipeline of potential clients.

• Expertise in Sales Consulting and Consulting, with a solid understanding of assessing client needs and providing tailored solutions
• Strong background in Sales and Sales Operations, with a proven ability to meet and exceed targets
• Experience in Account Management to build and maintain long-term client relationships
• Exceptional communication, presentation, and negotiation skills
• Ability to work effectively in a team-oriented, fast-paced environment
• Proficiency in CRM systems and Microsoft Suite
• Previous experience in the POS or retail technology industry is a plus
• Bachelor's degree in Business, Marketing, or a related field preferred

About the Role & Team

Walt Disney Imagineering is the creative force that imagines, designs, and brings to life all Disney theme parks, resorts, attractions, and cruise ships worldwide. Working across a spectrum of disciplines that range from creative and conceptual to scientific and technical, Imagineers blend an innovative mixture of storytelling, art, science, and technology to create immersive experiences, memorable destinations, and innovative entertainment for families around the globe.

Nearly every project at Walt Disney Imagineering includes a first-of-its-kind. Innovation is in our DNA, and Imagineers constantly push the boundaries of technology and invent new goals as well as the solutions to achieve them. As Imagineers, one of our greatest rewards is knowing that the experiences and environments we create inspire others. The diversity of expertise at Imagineering makes us uniquely capable of influencing positive change in our communities and around the world. And knowing that we have helped make a difference is incredibly fulfilling and inspiring for all of us.

Are you an OT or ICS engineer who has an interest and aptitude for network design and cyber security?

As a Ride Control Systems Security Engineer you will work within Walt Disney Imagineering’s Ride Studio on multiple ride attraction projects and are responsible for network architecture and cyber security design and implementation activities on new ride projects for installation in all our parks across the globe.  Join us in a highly collaborative and self-directed atmosphere to lead efforts applying leading edge network technology on Disney rides!

You will report to the Ride Controls Systems Engineering Executive

This is a full time role.

What You Will Do:

• Lead Operational Technology (OT)/ Industrial Control Systems (ICS) network architecture and cyber security systems development, design, and implementation for automation and embedded control systems on a wide variety of large-scale, highly complex, and innovative ride systems
• Perform engineering design and analysis for ride system networks, with focus on automation system architecture
• Design and test cyber security solutions and network architectures for ride systems
• Design, model, and analyze data network communication systems
• Research and test new products, technologies, and methodologies and conduct trade-off studies
• Prepare and propose new cyber security and network architecture concepts and standards
• Lead standards and policies development for ride control network and cyber security architectures
• Collaborate with and support project teams on network requirements, implementation, and issues
• Collaborate with attraction development teams to design and deliver ride networks
• Develop and analyze OT network performance requirements for high availability real-time system
• Develop and capture requirements and functional specifications in documents, drawings, and models
• Develop implementation plans and budgets for ride control network systems
• Develop and implement mock-ups and prototypes for proof-of concept efforts
• Develop test requirements and documents and conduct ride network installation/commissioning efforts

Required Qualifications & Skills

• At least 3 years of experience with design, engineering, installation, and commissioning of highly networked automation, process control, and industrial control systems
• At least 3 years of experience in network systems design, installation and configuration
• At least 3 years of experience with Linux and Windows system administration experience
• Demonstrated experience in network design and analysis approaches to ensure and balance network availability, performance, resiliency and security
• Knowledge of wired and short-range wireless communication networks used in high availability industrial and embedded applications
• Solid understanding of communication technologies/protocols: TCP/IP, CAN, Serial, ProfiNET, Ethernet/IP, EtherCAT, 802.11
• Demonstrated experience in wireless communications for control and monitoring high-availability safety critical systems
• Demonstrated experience evaluating and remediating network and system vulnerabilities
• Demonstrated experience with cyber security technologies including firewalls, endpoint security solutions, VPNs, network security monitoring and detection, and security information and event management (SIEM).
• Solid skills in technical document writing
• Ability to travel and work both domestically and internationally, for varying durations that could be up to 3 months
• Ability to handle multiple complex efforts simultaneously, coordinate team efforts, and manage tasks and priorities
• Ability to maintain knowledge of constantly changing network and cyber security concerns in OT/ICS systems

Preferred Qualifications and Skills

• Proficient in Rockwell and/or Siemens automation systems architecture and components
• Experienced in fail-safe and safety-related system design and analysis
• Experience with multitasking software platforms and design approaches
• Experience with wired and wireless network design and configuration
• Experience with firewalls, VPNs, network security monitoring, and vulnerability assessment tools
• Knowledge of software configuration management/version control tools
• Cisco, GIAC, CompTIA or other relevant network and cyber security certifications strongly preferred

Education

• As a minimum a Bachelor of Science Degree in engineering, computer science, or related field from an accredited university required; Electrical Engineering preferred

Additional Information:

• Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at  

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