Technology Support Examples Jobs in Usa

Hiring: Java Software Engineer

Location: Rensselaer Area, NY (Hybrid – 2–3 days onsite)

Employment Type: Contract

Status: Actively Hiring

We are looking for a Java Application Developer to join a dynamic team working on large-scale enterprise systems. This role focuses on backend development, API integration, and database-driven applications.

Key Responsibilities:

• Develop and enhance applications using Core Java, J2EE, and Spring Framework

• Design and optimize SQL queries for performance and reporting needs

• Build and maintain RESTful Web Services / APIs

• Perform unit testing using JUnit and follow standard build processes

• Troubleshoot and resolve issues in enterprise-level applications

• Collaborate with cross-functional teams to deliver scalable solutions

Required Qualifications:

• 2–4 years of hands-on experience with Java technologies (Core Java, J2EE, Spring)

• Strong experience with SQL queries (basic to complex)

• Exposure to large-scale or enterprise application environments

• Familiarity with build tools and unit testing (JUnit)

• Bachelor’s degree in Computer Science, MIS, or related field (or equivalent experience)

• Good problem-solving and communication skills

GENERAL SUMMARY:

The Project Manager & Analyst – Technology supports the Chief Information Officer (CIO) and IT leadership team by supporting, planning, coordinating, and driving technology initiatives across the organization. This role works across software, data, infrastructure, and vendor-led projects, partnering with IT directors, managers, and business stakeholders to ensure initiatives are well-defined, actively managed, and delivered to completion. This position requires a strong technology foundation and hands-on experience managing technology projects. The role blends project management, analysis, and execution, with an emphasis on understanding technical constraints, managing risk, and maintaining momentum across complex initiatives. This role emphasizes on-site presence to build and sustain strong working relationships with internal and external stakeholders through in-person engagement.

Essential Responsibilities:

• Supports the CIO in planning, prioritizing, and managing the IT project and initiative portfolio.
• Actively supports and manages technology projects from initiation through completion, including schedules, dependencies, risks, and deliverables.
• Partners with IT directors and technical teams to plan and coordinate software and system implementation, infrastructure, and vendor-led initiatives.
• Drives project schedules, track progress, and hold stakeholders accountable to milestones and commitments.
• Identifies and communicates technical risks, constraints, and trade-offs in collaboration with technical leads.
• Gathers, analyzes, and documents business and technical requirements.
• Facilitates cross-team coordination where projects span multiple IT domains.
• Prepares clear, concise project documentation, status reports, and executive-level summaries.
• Supports vendor coordination, planning, and delivery oversight.
• Assists with intake, prioritization, and sequencing of technology initiatives.
• Helps improve project management practices, templates, and reporting across IT.
• Serves as a connective layer between strategy, technical execution, and communication.
• Serves as a visible and accessible point of contact for stakeholders during all project phases.
• Performs other related duties as assigned.

Job Specification:

• Bachelor’s degree in information systems, Business, Healthcare Administration, or equivalent experience.
• 4–8+ years of experience managing technology projects or initiatives.
• Demonstrated experience in software development project management, IT infrastructure project management, or enterprise system implementations.
• Experience working directly with technical teams, vendors, and architects required.
• Healthcare or regulated industry experience preferred.
• Strong understanding of technology project lifecycles and delivery methodologies.
• Ability to understand and discuss technical concepts, constraints, and risks credibly.
• Proven ability to drive schedules, manage dependencies, and deliver outcomes.
• Strong analytical and problem-solving skills.
• Clear, confident written and verbal communication skills.
• Ability to operate independently while partnering closely with senior leaders.
• Pragmatic, execution-oriented mindset.

Salary range: 82-100k

EEO Statement

Element Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

Element Care is committed to valuing diversity and contributing to an inclusive working environment.

Compensation details: 82 Yearly Salary

PI1e234dd129c5-37344-39677678

Role: Product Manager - Sales and Support Tech with Generative AI / Agentic AI

Duration: 12 months

Location: San Jose, CA (Hybrid)

Job Description

We are seeking a dynamic and experienced Product Manager to join our team, focusing on the Sales and Support technology domain. The ideal candidate will have a strong background in product management, with a specific emphasis and track record on leveraging Generative AI to enhance customer experience and drive business growth.

Key Responsibilities:

• Product Strategy and Vision: Develop, articulate, and champion a clear product vision and strategy for Sales and Support technologies, incorporating Generative AI capabilities to innovate and improve customer interactions.

• Market Research and Analysis: Conduct thorough market research to identify customer needs, market trends, and competitive landscape. Use these insights to inform product development and positioning.

• Roadmap Development: Create and maintain a detailed 4-quarterly product roadmap th aligns with business objectives and customer needs. Prioritize features and enhancements based on impact and feasibility. Present roadmap progress and insights to senior leadership and cross-functional stakeholders.

• Cross-functional Collaboration: Partner closely with engineering, UX design, sales, legal, and support teams to ensure successful product development and launch. Facilitate communication, alignment and collaboration across distributed teams and geographies.

• Customer Engagement: Engage with customers & key stakeholders to gather feedback, understand pain points, and validate product concepts. Use this feedback to drive continuous improvement and innovation.

• Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement. Use data-driven insights to make informed decisions.

• Generative AI / Agentic AI Integration: Leverage Generative AI / Agentic AI technologies to develop innovative solutions that enhance sales and support processes. Stay updated on the latest advancements in AI and apply them to product development. Collaborate with business, engineering and data science teams to prototype, validate, and launch AI-powered features that drive automation, personalization, and efficiency

Qualifications:

• Education: Bachelor's degree in Computer Science, Engineering, Business, or a related field. MBA or advanced degree is a plus.

• Experience: Minimum of 7 years of product management experience, with a focus on Sales and Support technologies. Proven track record of successfully launching and managing products.

• Technical Skills: Strong understanding and track record of implementing Generative AI / Agentic AI technologies and their applications in the Sales and Support domain. Experience with AI/ML frameworks and tools is highly desirable.

• Experience with Leading AI Platforms: Experience with industry-leading AI ecosystems such as Microsoft Azure OpenAI Service, Amazon Bedrock, or AWS SageMaker is highly desirable. Familiarity with integrating these platforms into enterprise-scale CRM and support systems is a strong advantage. Demonstrated success in leveraging these technologies to design scalable, intelligent solutions that enhance user productivity, automate workflows, and drive measurable business outcomes will set you apart.

• Analytical Skills: Excellent analytical and problem-solving skills. Ability to interpret complex data and make data-driven decisions.

• Communication Skills: Strong verbal and written communication skills. Ability to effectively communicate with technical and non-technical stakeholders.

• Leadership: Demonstrated leadership skills with the ability to influence and inspire crossfunctional teams. Strong project management skills and attention to detail.

Why Join Us:

• Innovative Environment: Be part of a forward-thinking company that values innovation and creativity. Work on cutting-edge technologies and make a significant impact on the industry.

• Collaborative Culture: Join a collaborative and inclusive team that values diverse perspectives and fosters a culture of continuous learning and growth.

Are you passionate about technology and enjoy using it to support high-stakes litigation? Do you thrive on troubleshooting, managing trial presentation tools, and ensuring attorneys have the technology they need to succeed in the courtroom? Join a law firm celebrated for its victories against some of the largest corporations in the world—led by a Managing Partner whose story is even the subject of an upcoming movie.

As our Tech Support & Trial Technology Specialist, you will play a key role in supporting the technology that powers our legal team. You’ll ensure courtroom and office technology runs smoothly, assist attorneys and staff with technical needs, and help optimize tools and processes that support litigation. Your work will help maintain efficiency, reduce disruptions, and ensure our team is fully equipped for successful case preparation and trial.

Founded in Los Angeles, California in 1985, Wisner Baum has built a distinguished reputation for pioneering legal breakthroughs, holding major corporations accountable, influencing public policy, and raising awareness on critical safety issues. With over $4 billion in verdicts and settlements, our extensive trial experience spans a broad range of practice areas, making us leaders in the field.

Outcomes You’ll Achieve

• Provide reliable day-to-day technical support to attorneys and staff, resolving hardware, software, and network issues quickly to minimize downtime and maintain productivity.
• Ensure seamless technology setup and support for trials, hearings, depositions, and presentations, including courtroom AV equipment, presentation software, and remote conferencing tools.
• Maintain and troubleshoot workstations, laptops, mobile devices, printers, and other office technology to ensure consistent performance across the organization.
• Support trial teams by preparing, testing, and managing trial technology such as presentation systems, exhibit displays, video playback, and document presentation tools.
• Monitor and maintain system functionality, escalating issues when necessary and coordinating with IT vendors or internal teams to ensure timely resolution.
• Document support requests, solutions, and procedures to improve response times and maintain an organized support process.
• Assist with technology training and guidance for attorneys and staff to ensure effective use of software, trial presentation tools, and office technology.
• Help maintain a secure technology environment by following cybersecurity best practices, protecting sensitive information, and adhering to firm policies.

What You Bring to the Table

• Education and Experience: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on technical support experience.
• Technical Support Experience: Experience providing help desk or desktop support in a professional environment, preferably in a legal or litigation setting.
• Trial Technology Support: Familiarity with trial presentation software (such as TrialDirector, OnCue, Trial Pad or similar tools), courtroom AV systems, and legal technology workflows.
• Technical Skills: Strong troubleshooting skills with Windows and Mac systems, Microsoft 365, networking basics, printers, conferencing tools, and audiovisual equipment.
• Problem Solving: Ability to diagnose and resolve technical issues quickly under time-sensitive situations, including during active trials or presentations.
• Communication: Strong interpersonal and communication skills with the ability to assist attorneys and staff in a clear, professional manner.
• Organization and Adaptability: Ability to manage multiple support requests, prioritize urgent issues, and adapt in fast-paced legal and trial environments.

What’s Its In For You

• Great Company Culture. We pride ourselves on our exceptional culture where your growth is not just encouraged, but actively invested in. We know that when our team members thrive, our firm thrives, and allows us to have a positive impact on our world.
• Making an Impact. We know that each and every team member plays a pivotal role in our mission. We recognize that investing in and empowering our team members leads to employees who are genuinely passionate about their work, which in turn maximizes their impact.
• Focused on your Growth. Our coaching, continuous feedback, and personalized development plans are designed to empower each team member to reach their full potential.
• Rest and Relaxation. We are committed to the well-being of our employees, and we understand the importance of a healthy work-life balance. To support this, we offer generous paid holidays, sick leave, and Flexible Time Off, so that our team members may step away from work when needed.
• Health Benefits. Our employees' physical and mental well-being is of utmost importance to us. That's why we offer comprehensive benefits that include medical, dental, and vision coverage, ensuring that you have access to quality healthcare. Additionally, we provide a 401(k) plan to help you secure your financial future.

POSITION SUMMARY

The Director of Information Technology is responsible for aligning technology, data, and systems with business strategy in a large-scale electrical construction environment. This role is highly operational and service-oriented, with a strong focus on execution and communication. The Director ensures technology supports growth, improves productivity, maintains strong internal controls, and enhances the day-to-day experience for all field and office employees.

POSITION FUNCTIONS

Leadership and Organization

• Provide strategic and operational leadership to the IT and Data Analytics functions, fostering a cohesive, collaborative, and service-driven culture.
• Lead and develop managers across multiple functions within the department, aligning priorities and breaking down silos.
• Continuously assess and strengthen talent, capabilities and structure through development, upskilling, and role evaluation to build a high-performing organization.
• Grow and organize the department to be scalable, disciplined, and aligned with business needs.

Communication and Collaboration

• Serve as a trusted business partner to executive leadership and functional leaders within Service Electric Company and Quanta Services.
• Communicate clearly and effectively with technical teams, non-technical stakeholders, and field leadership.
• Bring teams together around shared goals, priorities, and execution plans.

Technology and Operations

• Ensure reliable, secure, and efficient IT operations supporting a geographically dispersed workforce of 2,000+ field employees.
• Oversee infrastructure, applications, ERP, field systems, and end-user support.
• Coordinate with Quanta Services on cybersecurity.
• Partner with business leaders to identify opportunities where technology can streamline workflows, reduce friction, and improve productivity.
• Drive the mindset of technology as a growth enabler, not overhead.

Data and Analytics

• Oversee the Data Analytics function to ensure timely, accurate, and actionable reporting utilizing various platforms.
• Champion data governance, data quality, and standardized metrics across the organization.
• Enable company leaders with insights that support operational efficiency, financial performance, and strategic decision-making.

Project and Change Management

• Lead or oversee technology and data initiatives from concept through execution working closely with leaders within Service Electric Company and Quanta Services.
• Establish disciplined project management

Public Company Standards and Compliance

• Ensure IT systems and processes support SOX compliance and strong internal controls.
• Partner closely with Finance, Internal Audit, and external auditors.
• Document, test, and continuously improve IT controls and processes.
• Maintain appropriate security, access controls, and segregation of duties.

EDUCATION AND EXPERIENCE REQUIREMENTS

• 10+ years of progressive IT leadership experience, including managing supervisory employees, required.
• Experience in a public company environment, with direct exposure to SOX and internal controls, required.
• Proven ability to lead operationally focused IT organizations, required.
• Strong background overseeing enterprise systems, infrastructure, and analytics, required.
• Demonstrated success leading cross-functional projects and driving change, required.
• Experience in construction, engineering, or industrial services, preferred.
• Exposure to ERP systems and field workforce technologies, preferred.
• Formal project management experience or certification, preferred.
• Experience scaling IT organizations in growing companies, preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Exceptional verbal and written communication skills and ability to align executives, managers, and frontline employees
• Exceptional organization skills with a strong attention to detail.
• Excellent analytical and problem-solving skills.
• Exceptional interpersonal and customer service skills.
• Strong project management skills, capable of handling multiple projects concurrently with good time management.
• Ability to build and foster relationships with team members.
• Ability to maintain confidentiality.
• Ability to conducts self in an appropriate manner as a representative of SEC, working effectively in a diverse work environment.

DIRECT REPORTS: Yes

LICENSES AND CERTIFICATIONS: A valid driver’s license

TRAVEL REQUIRED: Minimum

WORKING ENVIRONMENT/PHYSICAL REQUIREMENT: This position will work in a normal office setting, but will be required to travel to and visit other SEC offices and work sites.

NOTE: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, working conditions, physical demands, and activities may change or new ones many be assigned at any time with or without notice.

Service Electric Company provides Equal Employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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• Make recommendations to management to adjust system performance parameters.
  
• Delegate problem resolution to other team members and conduct follow-up.
  
• 30% Provide enhancement recommendations based on long-term IT organization strategy.
  
• Analyze new/revised processes/change requests from the maintainer.
  
• Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
  
• 30% Participate in the development of custom integration solutions.
  
• Review and research issues reported from external/internal customers.
  
• Evaluate interrelationships in projects to determine how changes/installations of one program will affect others.
  
• 25% Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises.
  
• Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations.
  
• 10% Work closely with team members to understand business requirements that drive the analysis and design of quality technical solutions.
  
• Act as an internal consultant, advocate, mentor, and change agent.
  
• Answer questions and/or provide training for the Production Support team on current system.
  
• 5% Perform installations, configuration, analysis, scheduling and tuning on complex projects.
  
• Ensure Production and Test environments are up and functioning properly.
  
• Perform corrective actions whenever possible to fix applications that end abnormally.
  

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• Typical day will be to monitor batch job cycles and engage in troubleshooting if one of those jobs goes down, which would involve reaching out to App Dev or Tech Support at times for help.
  
• In addition, monitoring jobs for performance issues and engaging if a job is running long or not getting CPU.
  

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• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
  
• Customer-focused, project-oriented applications support environment.
  

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• Group Name: ASTRO-Application Stability Tools and Resiliency Operations
  

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• SPARC-Support services for Pre-production Applications and Recovery, they have an 8 person team that they will interact heavily with, along with interacting with App Dev and Tech Support on call.
  
• This team has a lot of experience and works very well together. Client has been a very successful company for many years and has a strong culture of teamwork. For someone who performs well, consideration for conversion to FTE is an option.
  

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• Comprehends data storage techniques, database philosophy, database management, and complex programming techniques.
  
• In-depth understanding of the requirements for maintaining production systems and the effect of program changes.
  
• Understands how to use structured techniques in new program development.
  
• Comprehensive understanding of development, quality assurance, and integration methodologies.
  
• Excellent communication and interpersonal skills.
  
• Able to work well under pressure and as part of a team.
  
• Pays attention to detail.
  

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• Batch Mainframe knowledge, JCL, Zeke Scheduling, TSO
  

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• 6 years of technical experience with systems analysis, design, and/or programming experience or other job related IT experience.
  

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• Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree.
  

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• In-depth knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company.
  

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• Communication skills are important as they will work with on-call resources from App Dev and Tech Support and will rely on them for help.
  
• Teamwork also as they will be part of a team of 8 people.
  

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• Act as the primary technical point of contact for field technicians.
  
• Primary POC for field technicians; troubleshoot complex issues during installation
  
• Troubleshoot complex installation issues in real time.
  
• Provide expert guidance during surveillance system deployments.
  
• Technical Support: Log calls, identify problems, use scripts/checklists, escalate to Tier 2 as needed
  

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• Perform detailed technician checkout processes.
  
• Ensure installations meet the Scope of Work (SOW) and system integration requirements.
  

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• Maintain strong working relationships with customers and installation partners.
  
• Provide clear, detailed feedback on technician performance and installation progress.
  

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• Update internal systems with installation status, troubleshooting steps, and final resolutions.
  
• Log calls, identify problems, and walk users through solutions using standard scripts or checklists.
  
• Coordinate with Tier 2+ IT resources when escalation is required.
  
• Update internal systems with installation status & technical resolutions
  

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• 1-3 years in a technical support role with growing responsibility.
  
• Previous field experience is a major plus.
  

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• Proficiency with Linux, Google Workspace, and ideally Salesforce.
  
• Strong background in networking and system integration.
  
• Familiarity with surveillance system installation and operation.
  

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• High attention to detail
  
• Strong communication with both technical and non?technical stakeholders
  
• Ability to work in a fast?paced, troubleshooting?heavy environment
  
• Customer?focused mindset
  

Job Title: AWM - Operations - Client Support - Analyst

Work Location: 100 Coliseum Drive, Cohoes, NY

Contract Duration: 6 Months

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• Handle inbound client calls and provide accurate, timely, and satisfactory responses to inquiries and concerns
  
• Facilitate trade execution and address client questions related to accounts, portfolios, and records
  
• De-escalate dissatisfied client situations with patience, professionalism, and effective problem resolution
  
• Guide clients through troubleshooting steps, website navigation, and product/service usage
  
• Collaborate with client service professionals and financial advisors to enhance the overall client experience
  
• Review and approve pending client requests, ensuring appropriate authorizations and supporting documentation are compliant with policy requirements
  
• Coordinate and process team-specific tasks as requested by the business
  
• Work efficiently across multiple systems and platforms
  
• Interface with internal teams and business partners to resolve ongoing issues and respond to policy-related inquiries
  
• Provide operational support and assist with special projects as assigned
  
• Apply sound business judgment to identify unusual or suspicious activities and escalate concerns appropriately
  
• Adhere to all firm policies and procedures, including quality standards, client service guidelines, information security, and compliance requirements
  

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• Bachelor's degree required
  
• Working knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook)
  
• Highly organized with exceptional attention to detail and follow-through
  
• Strong ability to manage multiple priorities and competing deadlines
  
• Proven analytical and problem-solving skills
  
• Team-oriented with a positive attitude and strong work ethic
  
• Ability to collaborate effectively with all levels of the organization
  
• Flexible and capable of performing well under pressure in a team environment
  
• Excellent written and verbal communication skills
  
• Strong active listening abilities
  
• Exceptional interpersonal and rapport-building skills
  
• Ability to thrive in a fast-paced environment
  
• Strong interest in client service
  
• Commercially savvy with the ability to exercise discretion when handling highly confidential and sensitive information