Technology Support Examples Jobs in Usa

Job Summary:

Our client is seeking a Facilities Support Coordinator to join their team! This position is located in Columbus, Ohio.

Duties:

• Respond to and manage facility work orders through a centralized management system, phone, and email
• Ensure timely processing of requests in accordance with service level expectations
• Review, assess, and categorize incoming work orders for proper handling
• Communicate directly with site managers to gather details and provide troubleshooting support
• Coordinate with internal teams and external vendors to resolve maintenance issues
• Monitor multiple service queues and prioritize tasks based on urgency and impact
• Identify and resolve issues within the work order tracking system
• Schedule preventative maintenance, warranty services, and other facility-related activities
• Provide training and guidance to users on submitting and managing work orders

Desired Skills/Experience:

• High school diploma or GED required
• Experience in customer service, administrative support, or similar role
• Familiarity with maintenance or work order management systems
• Knowledge of operations or equipment in a service-based environment
• Interest in continuous learning and professional development

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $21.00 and $30.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Customer Support:

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support:

• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations:

• This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
• Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
• Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence:

• Navigate multiple systems simultaneously while engaging with customers in real time.
• Document all interactions thoroughly and accurately.
• Adhere to company policies, compliance requirements, and privacy standards.
• Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
• Execute and maintain approved planograms for mobile devices and signage
• Maintain inventory accuracy for display devices and fixtures
• Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

Collaboration & Communication:

• Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
• Share insights on recurring issues to improve processes and customer experience.
• Maintain a positive, professional demeanor during all interactions.

Prescient Edge is seeking a Mid CI Specialist (Agent Support) to support a federal government client. Benefits: At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes: a competitive salary with performance bonus opportunities, comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage, a substantial retirement plan with no vesting schedule, career development opportunities, including on-the-job training, tuition reimbursement, and networking, and a positive work environment where employees are respected, supported, and engaged.

Security Clearance: Security clearance required is TS/SCI with a CI POLY or the ability to obtain a CI POLY.

• Graduate from an accredited CI Special Agent credentialing school & provide certification.
• Identifies, monitors, and assesses foreign intelligence efforts attempting collection of sensitive national security information on U.S. persons, activities and interests, including threats posed by emerging technologies to U.S. operations and interests.
• Applies understanding of foreign intelligence capabilities/activities and U.S. and foreign partner CI capabilities and TTPs for in-depth analytic research and production of all-source CI studies and contributes to developing Cl strategies.
• Conducts, develops, produces, and presents programs of instruction in specified collection operations TTPs, and related or supporting processes, relevant to the various human intelligence and technical intelligence operations under DoD authorities.
• Graduate of in-residence Fundamentals of Intelligence Analysis course or Military Service equivalent.
• Demonstrates comprehensive mission knowledge and skills that affirms completion of all developmental training and experiences for the labor category.

• Demonstrates ability to communicate understanding from information that may be incomplete, indirect, highly complex, seemingly unrelated, and / or technically advanced.
• Demonstrates ability to structure analysis based on trends in reporting and a range of analytic perspectives from other analysts, organization, and intelligence disciplines.
• Demonstrates ability to work independently with minimal oversight and direction.
• Demonstrates ability to collaborate and work with other IC members on information sharing, driving collection, and addressing analytic disputes and conflict resolution.
• Demonstrates ability to develop concise, insightful, and comprehensive products for defense intelligence.
• Demonstrates ability to lead teams in researching multifaceted or critical problems. Provides guidance in selecting, designing, and applying analytic methodologies. Uses argument evaluation and validated analytic methodologies to challenge differing perspectives.

• At least 8 years of experience conducting analysis relevant to the specific labor category with at least a portion of the experience within the last 2 years.

• Bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education. An additional 4 years of experience in the specific labor category, for a total of 12 years of experience in the specific labor category, may be substituted for a bachelor's degree.

• DIA HQ

Prescient Edge is a Veteran-Owned Small Business (VOSB) founded as a counterintelligence (CI) and Human Intelligence (HUMINT) company in 2008. We are a global operations and solutions integrator delivering full-spectrum intelligence analysis support, training, security, and RD&E support solutions to the Department of Defense and throughout the intelligence community. Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic that is protected by law. We strive to foster equity and inclusion throughout our organization because we believe that diversity of thought is critical for creating a safe and engaging work environment while also enabling the organization's success.

Why This Role Matters

Estate planning is something many people delay because it feels complicated or intimidating. At Client, we are changing that by making the process simple and accessible.

As part of our Customer Support and Legal Support team, you will play an important role in helping customers understand the estate planning process and navigate our platform with confidence.

Many of our users rely on our support team to guide them through the process and ensure their estate planning documents are completed correctly.

You won’t just be answering questions — you’ll be helping families protect their future.

Position Overview

We are seeking a Customer Support Specialist with an interest or background in law to help customers navigate the client platform and assist with questions related to estate planning documents and the document creation process.

This role is ideal for paralegals, legal assistants, legal studies graduates, or candidates with customer support experience in legal services.

Estate planning experience is a plus but not required.

This position also offers significant growth potential, including opportunities to move into leadership or management roles as the company expands.

Key Responsibilities

• Respond to customer inquiries via phone, email, screensharing and live chat

• Assist users in navigating the client platform and completing estate planning documents

• Help explain estate planning concepts in a clear, non-legalistic way

• Support customers with document-related questions and platform guidance

• Assist with account issues such as login problems, document downloads, and payments

• Escalate complex legal or technical questions to the appropriate internal team

• Document customer interactions in our CRM system

• Help improve FAQs, knowledge base articles, and customer resources

• Provide feedback to product and operations teams based on customer interactions

Qualifications

Preferred but not required:

• Paralegal certification or paralegal experience

• Legal assistant or law firm experience

• Background in legal studies or pre-law programs

• Experience in estate planning, trusts, or probate law

• Customer support experience, especially in legal, fintech, or SaaS environments

Strong candidates will have:

• Excellent communication and interpersonal skills

• Strong attention to detail

• Ability to explain complex topics in simple language

• Strong problem-solving ability

• Organizational and multitasking skills

• Interest in estate planning, legal services, or legal technology

• A positive attitude and willingness to learn

Who Thrives at client

The people who succeed in this role tend to be:

• Naturally curious and eager to learn

• Comfortable taking initiative and solving problems independently

• Strong communicators who enjoy helping people

• Interested in growing with a company and taking on more responsibility over time

• Excited about working in a fast-growing legal technology startup

If you enjoy helping people, learning about estate planning, and growing your career alongside a company, you’ll likely thrive here.

Career Growth Opportunity

This position offers significant growth potential as client expands.

Team members who demonstrate strong performance and leadership ability may have opportunities to move into roles such as:

• Customer Support Team Lead

• Customer Experience Manager

• Legal Operations Manager

• Product Support Specialist

We are looking for individuals who want to grow with the company and help shape the future of our support and legal operations teams.

About Us

Longbridge is a fast-growing online brokerage platform on a mission to make investing smarter, simpler, and more accessible for everyone. We combine technology, data, and financial expertise to deliver a modern investing experience to retail investors.

About the Role

Join Longbridge's U.S. team and help shape a best-in-class customer experience for retail investors. As a Customer Support Analyst, you will be on the front lines of our brokerage platform—supporting customers and ensuring operational excellence.

This is an ideal opportunity for early-career professionals (1–3 years of experience) looking to build a long-term career in fintech, brokerage operations, or financial services. You'll gain hands-on exposure to trading workflows, account onboarding, and regulatory processes while working cross-functionally with our Operations, Compliance, and Product teams.

We're looking for someone who is customer focused, detail-oriented, and energized by fast-paced environments.

Key Responsibilities:

Customer Experience & Brokerage Support

• Deliver timely, accurate, and professional responses to customer inquiries via Zendesk (email, chat, and phone).
• Triage and resolve tickets related to account opening, funding (ACH/wires), trade status, and platform navigation.
• Meet and exceed SLAs and quality standards to ensure a consistently high customer experience.
• Escalate complex trading, compliance, regulatory, and technical issues to appropriate internal stakeholders.
• Serve as a trusted resource for customers navigating brokerage and trading-related questions.

Operations & Compliance Support

• Ensure accuracy and completeness in documentation and customer records.
• Maintain strict adherence to regulatory and internal policy standards.

Knowledge & Process Improvement

• Contribute to the development and maintenance of internal knowledge bases and support documentation.
• Promote knowledge-sharing across teams to improve resolution efficiency.
• Identify process gaps and recommend improvements to enhance scalability and customer satisfaction.

Requirements:

• 1–3 years of experience in financial services, fintech, or customer support.
• Excellent written and verbal communication skills with a strong customer-first mindset.
• High attention to detail and strong organizational skills.
• Ability to quickly learn brokerage terminology, trading concepts, and operational workflows.
• Process-driven, adaptable, and comfortable working in a fast-paced environment.
• Professional demeanor when handling customer-facing interactions.

Nice to Have:

• Experience using Zendesk or similar ticketing/customer service systems.
• Exposure to brokerage operations, trading environments, or financial regulations.
• Familiarity with KYC/AML processes or account onboarding workflows.

Opportunity available for an Order Coordinator (Spanish Support) to assist the Sales team, including National and Regional Sales Managers. Approximately 30% of this role’s responsibilities involve Spanish-language communication with U.S., Canada, and Latin American markets. Strong written and verbal fluency in Spanish is essential to support email communication and documentation.

The ideal candidate has a sales administration background, excellent organizational skills, and the ability to manage multiple tasks with attention to detail in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or other channels.
• Maintain professionalism with internal and external customers, ensuring positive interactions.
• Generate and close quotes, process orders, and route website leads.
• Collaborate with sales managers and inside sales representatives, tracking tasks, calls, and activity.
• Resolve product or service issues, escalating when necessary.
• Liaise between production, customer care, and accounting to track orders.
• Assist with audits, reporting, and account analysis for clients.
• Develop processes to ensure customer needs are met within budget and with minimal impact on the bottom line.
• Support trade show and meeting coordination, including material preparation, travel arrangements, and logistics.
• Continuously build knowledge of hospitality products and maintain strong relationships with team members and other departments.

Qualifications

• Associate degree or equivalent experience; combination of education and relevant work experience considered.
• Strong written and verbal proficiency in Spanish and English.
• Sales administration experience preferred.
• Familiarity with product structures, bill of materials, routers, or technical prints.
• Excellent written communication skills.
• Strong organizational, technical, and problem-solving skills.
• Ability to work under pressure, meet deadlines, and manage competing priorities.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Experience with video conferencing tools (Zoom, Teams, etc.).

Technology Partners is leading a search for one of our clients. This role will be onsite 3-4 times per week.

About the Role

As a Technical Support Analyst specializing in Help Desk functions, you will play a crucial role in providing technical assistance and support to end-users within our organization. Your primary responsibility will be to ensure efficient resolution of IT-related issues, maintain excellent customer service, and contribute to the overall stability of our IT environment. This position demands strong communication skills, technical expertise, and a customer-centric approach.

Responsibilities

• Help Desk Support:
• Respond promptly to incoming technical support requests via phone, email, or ticketing system.
• Provide first-level troubleshooting and issue resolution for hardware, software, and network problems.
• Document all support interactions, including issue details, troubleshooting steps, and resolutions, in a comprehensive manner.
• End-User Assistance:
• Assist end-users in setting up, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals.
• Educate users on basic IT concepts and best practices to prevent recurring issues.
• Ensure a positive customer experience by providing empathetic and courteous service.
• Software and Application Support:
• Install, update, and configure software applications and operating systems for end-users.
• Troubleshoot software-related issues, including application errors and compatibility problems.
• Collaborate with other teams for advanced software support and escalation.
• Hardware Support:
• Diagnose and resolve hardware issues, such as malfunctioning components or peripherals.
• Coordinate hardware repairs and replacements when necessary.
• Maintain an accurate inventory of hardware assets.
• Network Support:
• Assist with basic network connectivity issues, including troubleshooting internet connectivity and VPN problems.
• Escalate complex network issues to the appropriate team for resolution.
• Documentation and Knowledge Sharing:
• Create and update knowledge base articles and FAQs to facilitate self-help for end-users.
• Document common issues and resolutions to expedite future problem-solving.
• User Training:
• Conduct user training sessions on IT tools, security awareness, and best practices.
• Provide guidance on password management and security protocols.
• IT Policy Adherence:
• Ensure end-users adhere to IT policies and security protocols.
• Report any potential security breaches or policy violations promptly.
• Continuous Improvement:
• Participate in team meetings and share insights for improving the Help Desk support process.
• Stay updated on the latest IT trends and technologies through training and self-study.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• Proven experience in technical support, particularly in a Help Desk environment.
• Strong knowledge of Windows operating systems.
• Familiarity with common software applications, productivity tools, and collaboration platforms.
• Excellent problem-solving skills and the ability to troubleshoot technical issues methodically.
• Exceptional communication and customer service skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Familiarity with ticketing systems (e.g., FreshService, ServiceNow, Zendesk) and remote support tools.

• Technical role focused on supporting market data applications and data feeds.
• Works in a cross-business technology unit collaborating with teams across APAC, EMEA, and North America in a follow-the-sun support model.
• Focus on issue resolution, process improvements, and product rollouts across multiple asset classes.

Key Responsibilities

• Provide support for core Market Data services and applications including:
• Open Bloomberg, LSEG Workspace, FactSet, Arcontech Excelerator, Market Axess and other platforms
• Provide technical support for broker and trading applications, including:
• Tradeweb, ICAP, Brokertec, Tullett Prebon, Tradition
• Coordinate vendor software packaging, including: Scripting, QA testing, Production releases
• Monitor production environments proactively and manage system changes.
• Participate in process improvement and hygiene metrics reviews.
• Manage daily operations, incident resolution, and change management activities.
• Work with engineering and build teams for smooth transition from project delivery to BAU (Business as Usual).
• Collaborate with external vendors to drive application strategy and support delivery.
• Take full ownership and accountability for issues and ensure vendors resolve root causes.

Essential Skills

• Experience with virtual desktop environments and streaming platforms.
• Strong proficiency in Microsoft Office tools.
• Knowledge of TCP/IP networking and connectivity troubleshooting.
• Strong communication skills to interact with traders, support teams, and vendors.
• Experience handling technical troubleshooting and high-priority incidents.
• Understanding of change management frameworks and ticketing systems.
• Knowledge of scripting languages such as:
• PowerShell
• Visual Basic
• Strong documentation and knowledge management practices.
• Self-motivated with strong time management and customer-focused approach.
• Ability to work independently and within teams under pressure.

Job Summary:

Our client is seeking an IT Support Desk Analyst to join their team! This position is located in Chesterfield, Missouri.

Duties:

• Assisting staff that are having difficulties with their computer
• Participating in the maintenance of several thousand laptops, desktops, and mobile devices

Desired Skills/Experience:

• 2+ years Support Desk experience or equivalent experience preferred
• Ability to create PowerShell scripts to automate tasks
• Competency in supporting the Microsoft Office 365 suite, including but not limited to Word/Excel/PowerPoint/Outlook/Microsoft Teams
• Ability to troubleshoot, research, and resolve challenging technical issues
• Have working knowledge of IT networking technologies
• Able to create and maintain documentation that can be used by others
• Must demonstrate a high level of professionalism when working with customers up to and including C-level executives
• Must perform well under pressure both to internal IT customers and those outside of IT, even in demanding situations
• Detailed understanding of the Windows operating systems 10 and iOS devices from an “under the hood”, detailed support level
• Skilled in configuring, deploying, and troubleshooting a variety of PC hardware
• Capable of self-managing assignments with little supervision
• Able to complete tasks on-time, and report conflicting priorities

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $20.00 and $29.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Desktop Systems Specialist

We are seeking a Desktop Systems Specialist to support enterprise device provisioning, imaging, and deployment initiatives. This role plays a critical part in ensuring devices are securely configured, compliant, and ready for end users as part of large scale refresh and deployment programs.

What You’ll Do

Device Imaging and Configuration

• Perform Windows device imaging using standard provisioning tools such as Autopilot, Intune, and Entra ID
• Configure devices in alignment with enterprise security requirements, including BitLocker encryption, endpoint compliance validation, and baseline policy enforcement
• Troubleshoot imaging failures, driver issues, network related setup errors, and post image provisioning issues

Staging, Validation, and Deployment

• Stage devices for user pickup or shipment by completing quality checks, labeling, hardware inspections, and accessory preparation
• Validate device readiness by confirming compliance posture, device health, enrollment status, and authentication functionality
• Execute refresh workflows according to standardized processes and service readiness timelines

Operational Coordination and Escalation

• Partner with service desk leads, endpoint engineering, asset management, and logistics teams to resolve technical blockers
• Escalate complex provisioning issues with clear documentation, troubleshooting steps, and diagnostic details

Documentation and Compliance

• Maintain accurate provisioning records, device status updates, and compliance documentation in ServiceNow
• Ensure asset records are updated accurately, including assignment, classification, and lifecycle status
• Support audit requirements by documenting provisioning steps, exceptions, and deviations from standard process

Process Improvement and Knowledge Sharing

• Participate in process improvement efforts, root cause analysis, and post project reviews
• Provide guidance and mentorship to new technicians to promote quality, consistency, and customer service excellence

What We’re Looking For

• Experience with Windows provisioning tools such as Autopilot, Intune, and Entra ID
• Strong troubleshooting skills across hardware, imaging, and operating system deployment
• Familiarity with enterprise security and compliance controls including BitLocker and device health policies
• Experience maintaining accurate records in ServiceNow or similar ITSM/ITAM tools
• Strong communication skills with the ability to collaborate across technical and non technical teams
• Ability to lift, move, and stage hardware as part of daily provisioning activities

Nice to Have

• Prior Desktop Systems Specialist or Service Desk experience
• Experience supporting high volume refresh or deployment projects
• Knowledge of corporate hardware standards, asset management workflows, and device lifecycle management