Technology Support Examples Jobs in Usa

About Us

Longbridge is a fast-growing online brokerage platform on a mission to make investing smarter, simpler, and more accessible for everyone. We combine technology, data, and financial expertise to deliver a modern investing experience to retail investors.

About the Role

Join Longbridge's U.S. team and help shape a best-in-class customer experience for retail investors. As a Customer Support Analyst, you will be on the front lines of our brokerage platform—supporting customers and ensuring operational excellence.

This is an ideal opportunity for early-career professionals (1–3 years of experience) looking to build a long-term career in fintech, brokerage operations, or financial services. You'll gain hands-on exposure to trading workflows, account onboarding, and regulatory processes while working cross-functionally with our Operations, Compliance, and Product teams.

We're looking for someone who is customer focused, detail-oriented, and energized by fast-paced environments.

Key Responsibilities:

Customer Experience & Brokerage Support

• Deliver timely, accurate, and professional responses to customer inquiries via Zendesk (email, chat, and phone).
• Triage and resolve tickets related to account opening, funding (ACH/wires), trade status, and platform navigation.
• Meet and exceed SLAs and quality standards to ensure a consistently high customer experience.
• Escalate complex trading, compliance, regulatory, and technical issues to appropriate internal stakeholders.
• Serve as a trusted resource for customers navigating brokerage and trading-related questions.

Operations & Compliance Support

• Ensure accuracy and completeness in documentation and customer records.
• Maintain strict adherence to regulatory and internal policy standards.

Knowledge & Process Improvement

• Contribute to the development and maintenance of internal knowledge bases and support documentation.
• Promote knowledge-sharing across teams to improve resolution efficiency.
• Identify process gaps and recommend improvements to enhance scalability and customer satisfaction.

Requirements:

• 1–3 years of experience in financial services, fintech, or customer support.
• Excellent written and verbal communication skills with a strong customer-first mindset.
• High attention to detail and strong organizational skills.
• Ability to quickly learn brokerage terminology, trading concepts, and operational workflows.
• Process-driven, adaptable, and comfortable working in a fast-paced environment.
• Professional demeanor when handling customer-facing interactions.

Nice to Have:

• Experience using Zendesk or similar ticketing/customer service systems.
• Exposure to brokerage operations, trading environments, or financial regulations.
• Familiarity with KYC/AML processes or account onboarding workflows.

Job Summary:

We are seeking a detail-oriented IT Asset Management / IT Operations Executive responsible for managing the complete lifecycle of IT assets. The role involves provisioning laptops for new employees, coordinating international shipments, recovering assets from exiting employees, and ensuring devices are reimaged and prepared for reuse. The candidate will play a key role in maintaining efficient asset tracking and inventory management.

Key Responsibilities:

• Laptop configuration and provisioning for new joiners, ensuring devices are ready as per company standards before onboarding.
• Coordinate and manage international shipments of IT assets, including documentation, logistics coordination, and tracking.
• Handle asset recovery from exiting employees and ensure timely return of company-issued devices.
• Reimage and prepare returned devices for reissue, ensuring systems are properly wiped, updated, and compliant with company policies.
• Maintain accurate records of IT assets and ensure proper tracking across procurement, deployment, recovery, and disposal.
• Support overall IT asset lifecycle management including inventory monitoring, audits, and reporting.
• Coordinate with internal teams such as HR, IT support, and logistics to ensure smooth asset allocation and recovery.
• Ensure compliance with company IT policies and security standards during asset provisioning and reallocation.

Required Skills & Qualifications:

• Experience in IT Asset Management, IT Operations, or End User Support.
• Knowledge of laptop provisioning, imaging, and device preparation processes.
• Experience with asset tracking tools or inventory management systems.
• Strong coordination skills for handling logistics and international shipments.
• Good documentation and record-keeping abilities.
• Basic knowledge of operating systems, device configuration, and IT security practices.
• Strong organizational and communication skills.

About the Company

Bring your customer focus, analytical mindset, and operational coordination skills to Hermes Abrasives, a cutting-edge subsidiary of WALTER Surface Technologies. Since 1952, WALTER has built a reputation for high quality and innovation in surface treatment technologies and is a global leader in high-performance solutions for the metalworking industry. Our philosophy centers on empowering customers to work smarter and achieve excellence through superior technology, products, performance, safety, and durability—driving increased productivity and profitability.

About the Role

We are seeking a highly organized and customer-focused Customer Support & Internal Sales Representative to support North American Coated Abrasives operations. This hybrid role blends customer service excellence with internal sales, pricing analysis, and operational coordination. This position serves as a primary liaison between customers, Territory Sales Managers, Customer Service, Finance, and global manufacturing partners. Success in this role requires strong attention to detail, commercial awareness, and the ability to manage multiple priorities while protecting margin, ensuring order accuracy, and maintaining service standards. This is a cross-functional role with direct impact on customer satisfaction, pricing integrity, inventory management, and overall account health.

Responsibilities

• Order Management & Fulfillment
• Accurately enter, manage, and monitor customer orders in SAP.
• Coordinate production schedules, inventory levels, and delivery timelines.
• Expedite orders and coordinate air freight/import shipments when required.
• Track lost or damaged shipments and manage return logistics.
• Maintain open order and inventory forecast reports (P2D).
• Proactively communicate order updates, delays, and changes to customers.
• Pricing & Profitability Management
• Approve and analyze pricing requests within established guidelines.
• Evaluate margin impact using cost-of-goods data.
• Generate material numbers to determine cost structures.
• Prepare and maintain Competitive Pricing Reports (CPRs).
• Support special pricing arrangements and volume-based agreements.
• Provide historical cost and margin analysis to Territory Sales Managers.
• Customer & Account Management
• Serve as primary contact for customer and distributor inquiries.
• Oversee new account applications and evaluate credit worthiness.
• Maintain SAP account records and documentation.
• Resolve service issues, complaints, returns, and disputes.
• Provide invoices, delivery notes, and pricing documentation upon request.
• Inventory & Financial Support
• Monitor consignment and ABR inventory accounts.
• Prepare inventory count sheets and reconcile discrepancies.
• Support Accounts Receivable with past-due balances and disputes.
• Upload invoices to customer portals and assist with reconciliation requests.
• Sales & Operational Support
• Support Territory Sales Managers with profitability analysis and reporting.
• Prepare open order and sales activity reports.
• Coordinate international shipments and proforma invoices.
• Assist Customer Service with escalated issue resolution.

Qualifications

• Associate degree in Business, Marketing, or related field
• 2+ years of experience in Customer Service, Sales Support, or Inside Sales
• Proficiency in Microsoft Office (Excel, Word)
• D365 CRM experience
• Strong analytical and communication skills
• Authorized to work in the United States

Required Skills

• Customer Service Excellence: Responsive, solution-oriented, and professional
• Pricing & Margin Analysis: Understands cost drivers and profitability impact
• ERP & CRM Proficiency: Strong working knowledge of SAP and D365
• Supply Chain Coordination: Aligns production, logistics, and customer demand
• Financial Acumen: Cost awareness and margin sensitivity
• Organizational Agility: Manages multiple priorities under deadlines
• Attention to Detail: Ensures accuracy in orders, pricing, and documentation
• Cross-Functional Collaboration: Works effectively across Sales, Finance, and Operations

Preferred Skills

• Bachelor’s degree
• 3–5 years of experience in Sales Operations or Internal Sales
• SAP experience
• Experience in coated abrasives or industrial distribution
• Familiarity with pricing models and margin analysis

Pay range and compensation package

Hybrid office environment with cross-functional collaboration. Hourly / Non-Exempt (FLSA). Department: Internal Sales.

Equal Opportunity Statement

What Success Looks Like (First 12 Months)

• Orders are entered accurately with minimal rework or corrections
• Pricing approvals align with margin targets and company guidelines
• Customers receive proactive communication and timely resolution of issues
• Inventory and consignment accounts remain accurate and reconciled
• Territory Sales Managers receive reliable profitability and sales reporting
• Reduced disputes, improved on-time delivery, and strengthened customer relationships
• Consistent execution that protects both service standards and profitability

Technology Partners is leading a search for one of our clients. This role will be onsite 3-4 times per week.

About the Role

As a Technical Support Analyst specializing in Help Desk functions, you will play a crucial role in providing technical assistance and support to end-users within our organization. Your primary responsibility will be to ensure efficient resolution of IT-related issues, maintain excellent customer service, and contribute to the overall stability of our IT environment. This position demands strong communication skills, technical expertise, and a customer-centric approach.

Responsibilities

• Help Desk Support:
• Respond promptly to incoming technical support requests via phone, email, or ticketing system.
• Provide first-level troubleshooting and issue resolution for hardware, software, and network problems.
• Document all support interactions, including issue details, troubleshooting steps, and resolutions, in a comprehensive manner.
• End-User Assistance:
• Assist end-users in setting up, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals.
• Educate users on basic IT concepts and best practices to prevent recurring issues.
• Ensure a positive customer experience by providing empathetic and courteous service.
• Software and Application Support:
• Install, update, and configure software applications and operating systems for end-users.
• Troubleshoot software-related issues, including application errors and compatibility problems.
• Collaborate with other teams for advanced software support and escalation.
• Hardware Support:
• Diagnose and resolve hardware issues, such as malfunctioning components or peripherals.
• Coordinate hardware repairs and replacements when necessary.
• Maintain an accurate inventory of hardware assets.
• Network Support:
• Assist with basic network connectivity issues, including troubleshooting internet connectivity and VPN problems.
• Escalate complex network issues to the appropriate team for resolution.
• Documentation and Knowledge Sharing:
• Create and update knowledge base articles and FAQs to facilitate self-help for end-users.
• Document common issues and resolutions to expedite future problem-solving.
• User Training:
• Conduct user training sessions on IT tools, security awareness, and best practices.
• Provide guidance on password management and security protocols.
• IT Policy Adherence:
• Ensure end-users adhere to IT policies and security protocols.
• Report any potential security breaches or policy violations promptly.
• Continuous Improvement:
• Participate in team meetings and share insights for improving the Help Desk support process.
• Stay updated on the latest IT trends and technologies through training and self-study.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• Proven experience in technical support, particularly in a Help Desk environment.
• Strong knowledge of Windows operating systems.
• Familiarity with common software applications, productivity tools, and collaboration platforms.
• Excellent problem-solving skills and the ability to troubleshoot technical issues methodically.
• Exceptional communication and customer service skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Familiarity with ticketing systems (e.g., FreshService, ServiceNow, Zendesk) and remote support tools.

• Technical role focused on supporting market data applications and data feeds.
• Works in a cross-business technology unit collaborating with teams across APAC, EMEA, and North America in a follow-the-sun support model.
• Focus on issue resolution, process improvements, and product rollouts across multiple asset classes.

Key Responsibilities

• Provide support for core Market Data services and applications including:
• Open Bloomberg, LSEG Workspace, FactSet, Arcontech Excelerator, Market Axess and other platforms
• Provide technical support for broker and trading applications, including:
• Tradeweb, ICAP, Brokertec, Tullett Prebon, Tradition
• Coordinate vendor software packaging, including: Scripting, QA testing, Production releases
• Monitor production environments proactively and manage system changes.
• Participate in process improvement and hygiene metrics reviews.
• Manage daily operations, incident resolution, and change management activities.
• Work with engineering and build teams for smooth transition from project delivery to BAU (Business as Usual).
• Collaborate with external vendors to drive application strategy and support delivery.
• Take full ownership and accountability for issues and ensure vendors resolve root causes.

Essential Skills

• Experience with virtual desktop environments and streaming platforms.
• Strong proficiency in Microsoft Office tools.
• Knowledge of TCP/IP networking and connectivity troubleshooting.
• Strong communication skills to interact with traders, support teams, and vendors.
• Experience handling technical troubleshooting and high-priority incidents.
• Understanding of change management frameworks and ticketing systems.
• Knowledge of scripting languages such as:
• PowerShell
• Visual Basic
• Strong documentation and knowledge management practices.
• Self-motivated with strong time management and customer-focused approach.
• Ability to work independently and within teams under pressure.

Job Summary:

Our client is seeking an IT Support Desk Analyst to join their team! This position is located in Chesterfield, Missouri.

Duties:

• Assisting staff that are having difficulties with their computer
• Participating in the maintenance of several thousand laptops, desktops, and mobile devices

Desired Skills/Experience:

• 2+ years Support Desk experience or equivalent experience preferred
• Ability to create PowerShell scripts to automate tasks
• Competency in supporting the Microsoft Office 365 suite, including but not limited to Word/Excel/PowerPoint/Outlook/Microsoft Teams
• Ability to troubleshoot, research, and resolve challenging technical issues
• Have working knowledge of IT networking technologies
• Able to create and maintain documentation that can be used by others
• Must demonstrate a high level of professionalism when working with customers up to and including C-level executives
• Must perform well under pressure both to internal IT customers and those outside of IT, even in demanding situations
• Detailed understanding of the Windows operating systems 10 and iOS devices from an “under the hood”, detailed support level
• Skilled in configuring, deploying, and troubleshooting a variety of PC hardware
• Capable of self-managing assignments with little supervision
• Able to complete tasks on-time, and report conflicting priorities

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $20.00 and $29.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.

To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.

• Generating sales leads.
• Managing incoming calls.
• Building good relationships with customers.
• Resolving complaints and following up on resolutions.
• Identifying customers' needs.
• Meeting sales objectives.
• Following procedures and policies.

• High school diploma or equivalent.
• Experience in customer service.
• Strong telephone etiquette.
• Familiarity with CRM tools.
• Excellent communication skills.
• Ability to manage multiple tasks at once.
• Ability to adapt to different personalities.

Sales Support Assistant, Group Sales (Seasonal) 

 Starting at $19.00

Position Overview:?

Support group sales operations through efficient administrative, contracting, order processing, and billing assistance. Collaborate with the Sales Support Area Manager and Event Execution Area Manager to ensure seamless coordination and top-tier client service.  

What You’ll Do:

• Manage sales contracts, ensuring timely execution, signatures, compliance, and storage. Initiate all appropriate post-contract activities.
• Accurately process sales and event initial orders and manage any updates. This includes but is not limited to order entry into ticketing platforms, affiliate and eTicket distribution and fulfillment options, and any/all ticket returns.???
• Partner with event teams for successful event execution handoff.
• Assist as needed with event execution for corporate outings, youth programs, and  events.
• Works closely with Accounts Receivable and Accounts Payable teams to check client billing, manage client communication, assist with accounts receivable or delinquent payment collections, and maintain accurate financial records.
• Collaborate with corporate/regional leadership on product setup, pricing adjustments, and compliance. Ensures aspects for product and pricing workflows maintain compliancy standards as provided by Internal Audit division.?
• Other duties as assigned 

What You’ll Need:

• Minimum age of 16.
• Proficiency in Microsoft Office Suite and familiarity with Windows.
• Experience with Salesforce CRM and related software.
• Strong problem-solving, time management, and attention to detail.
• Excellent written and verbal communication skills.
• Customer service experience via phone and email.
• Friendly, outgoing personality.
• Ability to pass a drug test and background check if 18 or older. 

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Healthy Families Family Support Worker program today!

The Healthy Families Family Support Worker

• Healthy Families East Tennessee is a free and voluntary, intensive, home-visitation program that offers support services and resource linkage to new and expecting parents.
• Healthy Families East Tennessee is affiliated and accredited by Healthy Families America, which is the nationally accredited, evidence based, home visitation model adopted by Prevent Child Abuse America.
• The Healthy Families model is relationship based and focuses on the parent child interaction, strengths of the family, and reducing stressors known to increase the incidence of child abuse and neglect.
• The Family Support Specialist (FSS) is responsible for initiating and maintaining regular and long-term (up to three or five years) contact and support with families.
• This activity will occur primarily within the family's home; each visit should last for at least one hour.
• The FSS ensures the quality of home visiting services helps families achieve core Healthy Families America model quality, fidelity, and success for each family.
• The interventions should be family-centered, strength-based, and directed at establishing a trusting relationship; strengthening the parent-child relationship; promoting healthy childhood growth and development; and enhancing family well-being by reducing risk and building protective factors.
• The FSS partners with families and honors diverse family structures and parenting practices.
• Activities may also include but are not limited to: administering the Family Resilience and Opportunities for Growth Scale (FROG) Scale; administering screening tools such as the ASQ, ASQ-SE, Depression Screens etc.; identifying and referring families for other supportive services, including health care services.
• The FSS will also be responsible for assisting the family in establishing goals and supporting them throughout this process and is responsible for implementing activities outlined on the Family Service Plan.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

Schedule:

• Monday - Friday 8am - 5pm

Travel:

• Must be able to utilize a dependable vehicle for home visitation services.

Equipment/Technology:

• Basic computer skills are required for email, timekeeping, and documentation in the electronic medical record.

QUALIFICATIONS - Healthy Families Family Support Worker

Education:

• Bachelor's degree in Social Work, Child and Family Studies, Psychology, or related field preferred.
• High school diploma and lived experience required if not Bachelor's Qualified.

Experience / Knowledge:

• One year experience providing evidence-based home visiting services preferred.
• Experience working with young children and families required.
• Infant Mental Health Endorsement preferred.
• Required to achieve AIMHITN Infant Mental Health Endorsement within the first two years of employment if hired without endorsement.
• Training and knowledge in infant and early child development and parenting skills required.
• To perform this job successfully, an individual must have excellent communication skills with colleagues and clients.
• Ability to build quality and caring relationships with clients where clients feel supported and heard.
• Maintain a trauma-informed approach when serving families.
• Maintain appropriate boundaries with clients and colleagues.
• Willingness to engage in building reflective capacity,
• Manage a flexible schedule and multiple tasks.
• Ability to use reflective practices in working with families.
• Ability to work with diverse populations in culturally sensitive ways.

Physical:

• Minimal exposure to biological hazards.
• Hearing of normal/soft tones and close eye work.
• Valid driver's license.
• Frequent sitting, standing, walking, bending, stooping, and reaching.
• CPR and First Aid certification required (training provided).
• Required to be certified in and adequately implement verbal de-escalation techniques.
• Applicants should be able to exercise sound judgement under pressure.
• Clinical staff may be required to get an F endorsement to transport clients as necessary.

Location:

• Knoxville, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.

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