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As a technical support representative, you will handle blended inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and up-sell customers on products and services when appropriate.
There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program; however, we can usually find something that works for everyone.
This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus. Candidates should be highly reliable, have excellent communication skills and be willing to constantly learn on the job.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Position ResponsibilitiesThis position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Ensure first call resolution through problems solving and effective call handling
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
- Accurately document and process customer claims in appropriate systems
- Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
- Comply with requirements surrounding confidential information and personal information
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
- All MCI Locations
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Want an employer that values your contribution?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
- Retirement Savings: Secure your future with retirement savings programs, where available.
- Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable AccommodationConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Diversity and EqualityAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition,
*Work Schedule:* Based on Employment Terms as outline in the Faculty Association Agreement
*Compensation: *Regular pay for this position is based on the employee’s documented level of education and years of teaching/field experience, per the Faculty Association Agreement (Range: $40,762 - $62,750).
*Supplementary Compensation:* This position is eligible for added compensation beyond the base salary, as outlined in the Faculty Association Agreement. The college also offers supplementary incentives such as sign-on bonuses, special stipends, and market-driven pay adjustments to attract and retain talented instructors. These opportunities are available for applicants who meet designated threshold qualifications. Incentive packages are reviewed regularly to remain competitive in the market and are contingent upon funding availability pay range: $5,000-$11,500.
*Reporting Relationship: *Dean of Nursing Education and Health Programs
*Primary Accountabilities:*
The Associate Degree of Nursing (ADN) Instructor will lead and direct students toward their goal of completion of the ADN program in the classroom, lab and clinical environments through instructional knowledge of client assessment, IV therapy, medical surgical, maternal child, psychiatric, and critical care nursing. The instructor promotes development of the effective use of critical and analytical thinking, evaluation, communication, computation, problem solving, and decision-making.
*Primary Responsibilities:*
I. Instructor responsibilities include:
a) Mastery of Subject Matter
* Demonstrate a thorough and accurate knowledge of the field or discipline.
* Display an ability to interpret and evaluate theories in the field or discipline.
* Connect subject matter with relatable professional/employment fields of students
* Stay current in subject matter through professional development.
* Collaborate with program director and/or faculty members to prepare for classroom, hands-on and simulated lab, and clinical instruction.
* Contribute to curriculum review, development, and creation to maintain high standards of program integrity.
b) Teaching Performance
* Work constantly to instill in students the technical and academic competencies and employment behavior expected in classroom/lab/clinical setting and out in the industry.
* Prepare for class instruction in adherence to approved learning objectives and competencies through appropriately outlined syllabus and can provide written evidence of preparation upon request.
* Employ a variety of instructional techniques, modalities (utilization of Learning Management System), and instructional media consistent with the multitude of resources available applicable to meet the needs and capabilities of the curriculum.
* Develop and maintain a classroom environment conducive to effective learning focused on student-centered practices.
* Support students through retentions efforts to include recitation opportunities, office hours, and utilization of supportive academic resource measures.
* Develop and enforce appropriate rules and expectations of students in the classroom setting compliant with MATC policies/procedures and that result in a safe, effective learning environment.
* Meet and conduct assigned classes as scheduled and in a professional manner.
* Maintain standards of teaching at the collegiate level and perform according to the Standards of Performance outlined in the MATC policies and procedures.
c) Evaluation of Student Learning
* Effectively administer assessment of student comprehension towards meeting the learning objectives and complete institutional assessment requirements as directed.
* Maintain accurate, complete, and correct records as required by accreditation standards, federal regulations, and administrative guidelines.
* Record and submit rosters and final grades as required per college processes
II. College Community Responsibilities:
a) Support of College Policies and Procedures
* Maintain confidentially as per state and federal regulations to include but not limited to Family Educational Rights and Privacy Act (FERPA) and Health Insurance Portability and Accountability Act (HIPPA) laws.
* Effectively manages, and/or supports department director with, the departmental budget and work closely with MATC staff to ensure that all assets, materials, supplies, etc., are properly managed and documented per college policy and procedures.
* Advise students, in cooperation with counselors, administrators, etc., in order to ensure that effective services are identified that will assist students in achieving their objective.
* Ensure that safe and reasonable precautions are implemented to protect students, equipment, and facilities.
b) Participation in College and Program Activities
* Attend and participate in staff meetings, college committees, and college activities.
* Participate in professional development opportunities both within and outside MATC.
* Engagement with state meetings (KBOR) as requested regarding compliance of curriculum of program discipline.
c) Contribution to the Growth and Enhancement of College Mission and Programs
* Communicate effectively with staff, students, and the public the mission and operation of Manhattan Area Technical College and the specific program.
* Cooperate with other members of the MATC staff in planning instructional goals, objectives, and methods.
* Assist in the operation and management of MATC through effective planning and communication with administration and all staff personnel.
* Assist in the selection of resource materials and equipment and make facility improvement recommendations.
d) Perform other duties as assigned by the supervisor
*Qualifications:*
* Registered Nurse (current Kansas license in good standing with no disciplinary action pending) required.
* Master’s degree or higher in nursing, or evidence of enrollment and plan for completion of Masters of Science in Nursing (MSN) program within six (6) years required.
* Minimum of two (2) years’ experience in clinical nursing required with recent clinical experience preferred.
* Maintain nursing licensure and specialty certifications as appropriate.
* Maintain Kansas State Board of Nursing requirements for teaching in ADN.
* Provides proof of appropriate health records for clinical instruction: Hepatitis B series (three (3) doses) or proof of one (1) positive titer.; Varicella (two (2) doses) or proof of immunity by titer.; MMR (two (2) doses) or proof of immunity by titer to: Rubeola, Rubella, Mumps; Documentation of tetanus vaccine within the last ten (10) years; Proof that the candidate does not have active tuberculosis; Record of annual influenza and COVID-19 vaccines.
* Ability to communicate clearly and professionally through both verbal and written skills.
* Strong interpersonal skills, including public speaking and ability to present the college in a positive way.
* Ability to work with individuals from diverse backgrounds.
* Strong computer and word processing skills.
* Demonstrated poise, tact and diplomacy with the ability to handle sensitive and confidential information and situations.
*Physical Demands:*
* Ability to sit for extended periods of time.
* Ability to read computer screens and mail, email, and talk on the phone.
* Ability to unpack and move supplies up to twenty-five (25) lbs.
* Ability to work occasional evenings and attend events as required.
*Work Environment:*
* Professional and deadline-oriented environment in an educational setting.
* Interaction with students, staff and guests.
*NOTICE OF SPECIAL POSITION OF EMPLOYMENT REQUIREMENTS*
1. This position description is not designed to cover or contain a comprehensive list of all duties and results to be performed in this position. Duties and Performance standards may be added, subtracted, and/or changed by your supervisor at any time due to changes in department or institutional requirements.
2. Unless exempt due to employment contract signed by the President, all employees of Manhattan Tech are to be considered as an “at-will” employee.
3. All employees of Manhattan Tech are considered “responsible employees” pertaining to Title IX regulations concerning both prevention and reporting of sexual assault or harassment situations. As such, all employees must communicate with the Title IX Coordinator if they witness or hear about sexual assault or harassment situations.
4. Manhattan Tech is an equal opportunity employer and complies with EEOC and ADA employment requirements. Manhattan Tech grants equal opportunity to all qualified persons without unlawful discrimination based on race, color, gender, age, national origin, ancestry, ethnicity, disability, sexual orientation, religion or veteran status.
5. All ‘offers of employment” are subject to criminal background check prior to employment.
Job Types: Full-time, Contract
Projected Total Compensation: $45,762.00 - $74,250.00 per year
Benefits:
* Dental insurance
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Professional development assistance
* Referral program
* Retirement plan
* Tuition reimbursement
* Vision insurance
Work Location: In person
Work Shift
Day (United States of America)
Job Summary:
Nursing Assistant - Care Partner - Acute Care - Ortho Surgical - full-Time Day Shift
The Care Partner is a support care provider who functions under the direction of the Registered Nurse. The Care Partner primary focus will be to promote a positive patient experience by partnering with the nurse, physician, healthcare team and other healthcare providers to provide excellence in patient experience; and assist with daily living activities and comfort measures. The Care Partner assists other health care providers with safe, age appropriate and culturally aware care by performing basic patient care functions; i.e. ADL's, ambulation, and vital signs.
The Care Partner may require approved advanced technical training skills may be required i.e. phlebotomy, simple treatments, dressing changes, oral suctioning, and discontinuing Foley catheters. Performing additional advanced skills may be required to support clinical care and will fluctuate depending on the needs of the unit. Performing clerical functions such as: retrieval of data, maintaining unit supplies, and transporting supplies/patient medications will be required. The Care Partner must be able to work in a fast-paced environment which requires multi-tasking and effective communication with the Registered Nurse and ancillary team. Must be able to perform under stressful conditions with a compassionate, respectful and service mindset. Must be able to take direction from a variety of care providers. Must be organized with excellent communication skills.
Core Responsibilities and Essential Functions:
Excellence in Patient Experience by partnering with health care team, patient and family. Patient Centered Care-Clinical Practice: Supports an environment of healing or wellness for patients which includes: addressing patient needs, following the plan of care as assigned or instructed by a licensed professional; and while carrying out role responsibilities, engages the patient and family in compliance with the treatment plan. Effectively contributes to the plan of care or treatment based on assigned tasks and patient/family input in collaboration with the healthcare team with a focus on the care continuum. Consistently implements all safety interventions to minimize risk in achievement of intended outcomes.
Protects rights and dignity of patient.
Maintains confidentiality adhering to HIPAA regulations and recommended privacy procedures.
Participates in hourly patient rounding.
Answers telephone and call lights promptly, professionally and notifies appropriate individual of need for follow-up.
Resolves patient concerns or escalates to the charge nurse if unable to resolve patient concerns.
Proactively offers assistance and comfort measures to patients and families.
Present self in positive and professional manner and show sensitivity to concerns and needs of others.
Patient Centered Care
Provides patient care under the direction of the RN.
Provides patient care needs (ex. hygiene, nutrition, elimination, physical comfort measures) and additional advanced skills based on unit specific requirements (ex. phlebotomy, EKG, removal of foley catheters and removal of IVs).
Answers telephone and call lights promptly, professionally and notifies appropriate individual of need for follow-up.
Assist RN and other members of health care team with care delivery as assigned.
Assist in direct patient admission.
Monitors data entry for key patient safety information.
Participates in charge reconciliation.
Performs audits as requested.
Teamwork
Supports initiatives of the Health care team.
Participates in unit performance improvement initiatives.
Supports professional nursing practice through shared leadership, evidenced-based practice and ethical accountability.
Transports unit supplies, patient care supplies, medications and equipment as assigned.
Practices accountability.
Communication
Uses effective written and oral communication skills with patients, staff, physicians, family and visitors, i.e. AIDET (Acknowledge, Introduce, Duration, Explain, Thank you).
Uses safety communication techniques, i.e. Ask a question, Request a change, Voice a concern, Use chain of command when necessary (ARRC).
Communicates completion of assignment/duties to RN or Charge Nurse.
Documents completion of patient care in EMR (Electronic Medical Record).
Communicates patient care concerns/problems/emergencies to the RN or Charge Nurse in a timely manner. Real time communication is required.
Uses positive and respectful communication with all members of healthcare team, patients and families.
Maintains equipment i.e. blood pressure machines, glucometers, and other patient care equipment. When devices are not properly working sequester, tag, and report to appropriate personnel.
Communicates with patient and updates white boards with information.
Knowledgeable, maintains, and acts as unit expert regarding patient care documentation tools related to their role in the event of downtime.
Safety and Infection Control
Provides a safe environment for the provision of patient care.
Consistent use of proper hand hygiene.
Keeps patient rooms and unit areas clean and free of clutter.
Follows appropriate PPE/Infection control policies in between patient care and equipment usage.
Reinforces the importance of universal precautions with patient and patients family.
Utilizes proper body mechanics, patient safe handling devices (i.e. lifts, transfer equipment, etc.), and additional assistive devices (i.e. walkers, gait belts).
Performs environment of care rounds.
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.
Required Minimum Education:
- Rising Senior in Good Standing Other or High School Diploma General-Preferred or GED General-Preferred
Required Minimum License(s) and Certification(s):
All certifications are required upon hire unless otherwise stated.
- BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor
Additional License(s) and Certification(s):
Graduation from a State approved program for Certified Nursing Assistants or Patient Care Tech Program Upon Hire Preferred
Required Minimum Experience:
N/A
Required Minimum Skills:
Ability to follow detailed directions.
Strong interpersonal skills.
Clear verbal and written communication, specifically ability to document.
Ability to work individually and as part of a team.
Wellstar minimum age of hire is 16.
Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
Work Shift
Night (United States of America)
Job Summary:
Nursing Assistant - Care Partner - Acute Care - Medical Telemetry Full-Time Night Shift
The Care Partner is a support care provider who functions under the direction of the Registered Nurse. The Care Partner primary focus will be to promote a positive patient experience by partnering with the nurse, physician, healthcare team and other healthcare providers to provide excellence in patient experience; and assist with daily living activities and comfort measures. The Care Partner assists other health care providers with safe, age appropriate and culturally aware care by performing basic patient care functions; i.e. ADL's, ambulation, and vital signs.
The Care Partner may require approved advanced technical training skills may be required i.e. phlebotomy, simple treatments, dressing changes, oral suctioning, and discontinuing Foley catheters. Performing additional advanced skills may be required to support clinical care and will fluctuate depending on the needs of the unit. Performing clerical functions such as: retrieval of data, maintaining unit supplies, and transporting supplies/patient medications will be required. The Care Partner must be able to work in a fast-paced environment which requires multi-tasking and effective communication with the Registered Nurse and ancillary team. Must be able to perform under stressful conditions with a compassionate, respectful and service mindset. Must be able to take direction from a variety of care providers. Must be organized with excellent communication skills.
Core Responsibilities and Essential Functions:
Excellence in Patient Experience by partnering with health care team, patient and family. Patient Centered Care-Clinical Practice: Supports an environment of healing or wellness for patients which includes: addressing patient needs, following the plan of care as assigned or instructed by a licensed professional; and while carrying out role responsibilities, engages the patient and family in compliance with the treatment plan. Effectively contributes to the plan of care or treatment based on assigned tasks and patient/family input in collaboration with the healthcare team with a focus on the care continuum. Consistently implements all safety interventions to minimize risk in achievement of intended outcomes.
Protects rights and dignity of patient.
Maintains confidentiality adhering to HIPAA regulations and recommended privacy procedures.
Participates in hourly patient rounding.
Answers telephone and call lights promptly, professionally and notifies appropriate individual of need for follow-up.
Resolves patient concerns or escalates to the charge nurse if unable to resolve patient concerns.
Proactively offers assistance and comfort measures to patients and families.
Present self in positive and professional manner and show sensitivity to concerns and needs of others.
Patient Centered Care
Provides patient care under the direction of the RN.
Provides patient care needs (ex. hygiene, nutrition, elimination, physical comfort measures) and additional advanced skills based on unit specific requirements (ex. phlebotomy, EKG, removal of foley catheters and removal of IVs).
Answers telephone and call lights promptly, professionally and notifies appropriate individual of need for follow-up.
Assist RN and other members of health care team with care delivery as assigned.
Assist in direct patient admission.
Monitors data entry for key patient safety information.
Participates in charge reconciliation.
Performs audits as requested.
Teamwork
Supports initiatives of the Health care team.
Participates in unit performance improvement initiatives.
Supports professional nursing practice through shared leadership, evidenced-based practice and ethical accountability.
Transports unit supplies, patient care supplies, medications and equipment as assigned.
Practices accountability.
Communication
Uses effective written and oral communication skills with patients, staff, physicians, family and visitors, i.e. AIDET (Acknowledge, Introduce, Duration, Explain, Thank you).
Uses safety communication techniques, i.e. Ask a question, Request a change, Voice a concern, Use chain of command when necessary (ARRC).
Communicates completion of assignment/duties to RN or Charge Nurse.
Documents completion of patient care in EMR (Electronic Medical Record).
Communicates patient care concerns/problems/emergencies to the RN or Charge Nurse in a timely manner. Real time communication is required.
Uses positive and respectful communication with all members of healthcare team, patients and families.
Maintains equipment i.e. blood pressure machines, glucometers, and other patient care equipment. When devices are not properly working sequester, tag, and report to appropriate personnel.
Communicates with patient and updates white boards with information.
Knowledgeable, maintains, and acts as unit expert regarding patient care documentation tools related to their role in the event of downtime.
Safety and Infection Control
Provides a safe environment for the provision of patient care.
Consistent use of proper hand hygiene.
Keeps patient rooms and unit areas clean and free of clutter.
Follows appropriate PPE/Infection control policies in between patient care and equipment usage.
Reinforces the importance of universal precautions with patient and patients family.
Utilizes proper body mechanics, patient safe handling devices (i.e. lifts, transfer equipment, etc.), and additional assistive devices (i.e. walkers, gait belts).
Performs environment of care rounds.
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.
Required Minimum Education:
- Rising Senior in Good Standing Other or High School Diploma General-Preferred or GED General-Preferred
Required Minimum License(s) and Certification(s):
All certifications are required upon hire unless otherwise stated.
- BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor
Additional License(s) and Certification(s):
Graduation from a State approved program for Certified Nursing Assistants or Patient Care Tech Program Upon Hire Preferred
Required Minimum Experience:
N/A
Required Minimum Skills:
Ability to follow detailed directions.
Strong interpersonal skills.
Clear verbal and written communication, specifically ability to document.
Ability to work individually and as part of a team.
Wellstar minimum age of hire is 16.
Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
The first and largest verified burn center in the state is at Receiving, and it is one of only 43 in the nation.
Receiving also offers the state's leading 24/7 hyperbaric oxygen program, Metro Detroit's first certified primary stroke center, and the nationally recognized and accredited DMC Rosa Parks Geriatric Center of Excellence.
Summary Description: Coordinates the oversight of surgical instruments and supplies between the OR and Central Sterile Processing (CSP) to ensure that requested items are available and to help facilitate efficient case flow.
Responsible for assisting in special projects and process improvement initiatives when needed.
Promotes customer service and satisfaction through training, education, communication and resolution.
Perform duties in accordance with hospital, TJC, CMMS, FDA, AORN, AAMI and other appropriate hospital and department specific policies and procedures.
General Duties: 1.
Assists the Operating room staff in preparing the OR suite for surgery by verifying instrument trays are available prior to case start times.
2.
Assists in the transportation of sterile instruments and supplies to the operating room using appropriate standards and techniques.
Perform package integrity checks on all items to make sure that the package and/or wrapper is not compromised.
3.
Keeps track of case flow during the day, monitor instrument needs and notify CSP personnel in advance of any possible addition / emergent instrument needs.
Must be able to resolve issues or offer alternatives when necessary.
4.
Assist in removing soiled case carts or un-sterile instrumentation and scopes from the operating room to be returned to CSP for processing.
5.
Assist with planning and coordination of instrument turnarounds with the CSP staff.
Help communicate to the surgical team essential instrumentation information that may affect or delay surgery start time.
6.
Verifies the instrument needs for the next day and that they have been cleaned, wrapped, sterilized and available for use.
7.
Demonstrate a working knowledge and understanding of surgical instruments and be able to identify when instruments and broken, damaged or not functioning as designed.
Report these issues to the CSP management team.
8.
Communicate to the OR coordinators suggestions related to surgeon preference card changes based upon set usage to help ensure availability.
9.
Working with the OR staff identifies instrumentation related to tray additions and reconfigurations, building surgeon specialty sets, etc.
Report recommendations to the CSP Manager.
10.
Responds to problem calls from Surgery throughout the day as required.
11.
Perform required daily audits of completed and post-op case carts.
Provide completed audit sheets to the CSP data entry clerk.
12.
Participates in education of health care providers related to receipt, inspection, inventory, storage & distribution of instrumentation and medical supplies in Processing, function of specialty instrumentation, problem resolution of frequently encountered instrument function issues and instrument maintenance program.
13.
Performs other duties as assigned.
Minimum Qualifications: 1.
High school graduate or equivalent.
Associates degree preferred.
2.
Ability to read, write and comprehend the English Language.
3.
3 Years Sterile Processing Technician experience, 5 years preferred.
4.
Certified Sterile Processing Technician through CBSPD or IAHCSMM.
Skills Required: 1.
Interpersonal skills to effectively communicate with various hospital personnel and outside vendors.
2.
Knowledge of surgical instruments as well as cleaning and sterilization processes.
3.
Understanding of the care and handling of surgical instrumentation.
4.
Ability to push, pull objects weighing up to 450 lbs.
and lift objects weighing up to 50 lbs.
5.
Ability to provide high level of technical computer support and use.
6.
Ability to use windows based applications such as Excel, Word and other software in order to perform essential functions of the job.
Job: Surgical Services Primary Location: Detroit, Michigan Facility: DMC Receiving Hospital Job Type: Full Time Shift Type: Day Shift Begin: 5:00 AM Shift End: 1:30 PM5c143e31-5e48-4549-b638-05792d185386
He/she has clinical and/or functional knowledge of the position for which they are accountable, either directly or indirectly through delegation of tasks.
The incumbent is accountable to the Administrative Team.
Collaborates with other Clinical Associates to meet individual needs using communication and available resources to promote quality, cost-effective care.Responsibilities:Gathers pertinent data from the chart and other caregivers, discusses with the physician as necessary.Independently assess all patient types assigned.Demonstrates ability to recognize additional needs during evaluation; exercises good judgment in decision-making.Interprets results and formulates relevant, measurable, realistic, and attainable goals.Reassess patient progress regularly per department policy, or when the need arises.Identifies appropriate equipment, discusses with patient and family, and makes appropriate referral to social services and/or vendor.Able to assess vent-dependent patients with minimal assistance.Able to assess voice and fluency cases with some assistance.Able to independently design a treatment plan that addresses identified problems, deficits, and discharge needs and assist with reducing LOS.Consistently delivers effective treatment focused on rehab of communication, cognition, and/or swallowing disorders.Actively seeks out a diagnosis mx to facilitate the ability to independently treat throughout the hospital.Demonstrates skilled expertise when monitoring patients during treatment.Able to apply reasoning and judgment to skilled observations and report adverse reactions to the physician and/or nursing.Demonstrates a working knowledge of speaking valve usage and contraindications.Ensures patient safety.Offers alternatives to the physician when appropriate.Actively seeks research-based treatments and applies to daily treatment.Develops creative and innovative ways to provide treatment i.e.
group sessions, summer speech camps, structured and interactive adult group/individual sessions.Requirements:Master's Degree requiredCurrent Louisiana ST License requiredBLS provider certification requiredWork Schedule:4 Days
- 10 HoursWork Type:Full Time
Summary:
A professional who assesses, plans, implements, coordinates, monitors, and evaluates patient care activities. He/she has clinical and/or functional knowledge of the position for which they are accountable, either directly or indirectly through delegation of tasks. The incumbent is accountable to the Administrative Team. Collaborates with other Clinical Associates to meet individual needs using communication and available resources to promote quality, cost-effective care.
Responsibilities:
- Gathers pertinent data from the chart and other caregivers, discusses with the physician as necessary.
- Independently assess all patient types assigned.
- Demonstrates ability to recognize additional needs during evaluation; exercises good judgment in decision-making.
- Interprets results and formulates relevant, measurable, realistic, and attainable goals.
- Reassess patient progress regularly per department policy, or when the need arises.
- Identifies appropriate equipment, discusses with patient and family, and makes appropriate referral to social services and/or vendor.
- Able to assess vent-dependent patients with minimal assistance.
- Able to assess voice and fluency cases with some assistance.
- Able to independently design a treatment plan that addresses identified problems, deficits, and discharge needs and assist with reducing LOS.
- Consistently delivers effective treatment focused on rehab of communication, cognition, and/or swallowing disorders.
- Actively seeks out a diagnosis mx to facilitate the ability to independently treat throughout the hospital.
- Demonstrates skilled expertise when monitoring patients during treatment.
- Able to apply reasoning and judgment to skilled observations and report adverse reactions to the physician and/or nursing.
- Demonstrates a working knowledge of speaking valve usage and contraindications.
- Ensures patient safety.
- Offers alternatives to the physician when appropriate.
- Actively seeks research-based treatments and applies to daily treatment.
- Develops creative and innovative ways to provide treatment i.e. group sessions, summer speech camps, structured and interactive adult group/individual sessions.
Requirements:
- Master’s Degree required
- Current Louisiana ST License required
- BLS provider certification required
Work Schedule:
4 Days - 10 Hours
Work Type:
Full Time
This role ensures the accurate documentation of patient information and hemodynamic measurements, while also maintaining stringent aseptic technique and patient safety standards.
The Technologist I actively collaborates with the medical team to optimize patient care and departmental efficiency, serving as the radiation safety representative during X-ray usage and continually developing proficiency in specialized cath lab technologies.
* State Licensure required based on modalityTexas: MRT or LMRT by TMBLouisiana: LRT (R) or (F) by LSRTBENew Mexico: RRT or FUS by MIRTP NMEDIn accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame.Responsibilities:Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.Promotes Organizational Principles of Catholic Healthcare;Solidarity, Holistic Care, Respect for Human Life, Participatory Community of Work and Mutual Respect, Stewardship, Act in communion with the Church.
* Ensures major equipment is operational in assigned area(s) and documents as required for quality control;reports any issues through chain of command and per hospital process.Participates in daily room checks and stocking of supplies.Accesses daily patient schedule and appropriate patient information for assigned procedures.Ensures appropriate equipment, supplies, and room configuration for all procedures.Collaborates with procedure team and Cath Lab Lead/Coordinator to ensure appropriate patient care and departmental efficiency at all times.Ensures proper patient information is entered into cath lab computer and imaging systems.Ensures proper procedure documentation, hemodynamic measurements/recording, and ECG recognition during assigned procedures.Ensures patient position is appropriate and safely secured on procedure table per procedure type.Trains and completes competencies to set up and operate cath lab equipment including, but not limited to: Imaging (X-Ray, intravascular ultrasound-IVUS, intracardiac echo-ICE), contrast injector, hemodynamic system, intra-aortic balloon pump, rotational atherectomy, thrombectomy, left ventricular assist device, etc.Supports and anticipates the needs of the physician and ensures patient safety when scrubbing procedures;moves/pans table appropriately during fluoro and X-Ray acquisition.Adheres to aseptic technique 100% of the time during procedures and stops the line if a break in sterile technique is identified.Adheres to organizational policies and processes related to patient safety, patient privacy, infection control (hand hygiene), and patient communication before, during, and after procedure.Collaborates with others on the team in sharing knowledge;to gain and provide appropriate knowledge as appropriate;to foster teamwork and team cohesion.Supports department and team by engaging in patient transport as appropriate.Obtains and maintains proficiency in access site management.Acts as radiation safety representative for patients and team while X-Ray is used.Performs fluoro imaging and digital image acquisition as appropriate for procedure or as instructed by the physician.Adheres to the attendance policy and departmental productivity standards.Supports department and organization's commitment to Zero Harm and Customer Service.Adheres to departmental and organizational dress code.Understands and upholds the CHRISTUS mission, vision, and purpose.Supports and promotes Unit based Councils, process improvement projects, and a nursing collaborative care model that meets requirements for magnet status.Promotes and serves with respect to the CHRISTUS core values;Dignity, Integrity, Excellence, Compassion, Stewardship.Job Requirements:Education/Skills
* Graduate from an accredited school of Radiology Technology, an associate's degree in a healthcare-related field, or an acceptable equivalent required
* Bachelor's degree preferredExperience
* 0-1 year of experience in an acute care setting preferredLicenses, Registrations, or CertificationsBasic Life Support (BLS) certification is requiredAdvanced Cardiovascular Life Support (ACLS) certification is required within 6 months of hire to work/perform independentlyPediatric Advanced Life Support (PALS) certification is required within 6 months of hire to work/perform independently at Pediatric facilitiesOne of the following certifications is preferred (individuals whose ARRT certification lapsed prior to June 1, 2023, may qualify under LSRTBE exemption criteria) :Registered Cardiovascular Invasive Specialist (RCIS) by CCIRegistered Cardiac Electrophysiology Specialist (RCES) by CCIRegistered Cardiac Sonographer (RCS) by CCIRadiography (R) by ARRTCardiac Interventional Radiography (CI) by ARRTCardiovascular Interventional Radiography (CV) by ARRTVascular Interventional Radiography (VI) by ARRTAbdomen (AB) RDMS by ARDMSObstetrics & Gynecology (OB/GYN) RDMS by ARDMSAdult Echocardiography (AE) RDCS by ARDMSRegistered Vascular Technologist (RVT) by ARDMSWork Schedule:5 Days
- 8 HoursWork Type:Full Time
This role ensures the accurate documentation of patient information and hemodynamic measurements, while also maintaining stringent aseptic technique and patient safety standards.
The Technologist I actively collaborates with the medical team to optimize patient care and departmental efficiency, serving as the radiation safety representative during X-ray usage and continually developing proficiency in specialized cath lab technologies.
Responsibilities:
* Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
* Promotes Organizational Principles of Catholic Healthcare; Solidarity, Holistic Care, Respect for Human Life, Participatory Community of Work and Mutual Respect, Stewardship, Act in communion with the Church.
* Ensures major equipment is operational in assigned area(s) and documents as required for quality control; reports any issues through chain of command and per hospital process.
* Participates in daily room checks and stocking of supplies.
* Accesses daily patient schedule and appropriate patient information for assigned procedures.
* Ensures appropriate equipment, supplies, and room configuration for all procedures.
* Collaborates with procedure team and Cath Lab Lead/Coordinator to ensure appropriate patient care and departmental efficiency at all times.
* Ensures proper patient information is entered into cath lab computer and imaging systems.
* Ensures proper procedure documentation, hemodynamic measurements/recording, and ECG recognition during assigned procedures.
* Ensures patient position is appropriate and safely secured on procedure table per procedure type.
* Trains and completes competencies to set up and operate cath lab equipment including, but not limited to: Imaging (X-Ray, intravascular ultrasound-IVUS, intracardiac echo-ICE), contrast injector, hemodynamic system, intra-aortic balloon pump, rotational atherectomy, thrombectomy, left ventricular assist device, etc.
* Supports and anticipates the needs of the physician and ensures patient safety when scrubbing procedures; moves/pans table appropriately during fluoro and X-Ray acquisition.
* Adheres to aseptic technique 100% of the time during procedures and stops the line if a break in sterile technique is identified.
* Adheres to organizational policies and processes related to patient safety, patient privacy, infection control (hand hygiene), and patient communication before, during, and after procedure.
* Collaborates with others on the team in sharing knowledge; to gain and provide appropriate knowledge as appropriate; to foster teamwork and team cohesion.
* Supports department and team by engaging in patient transport as appropriate.
* Obtains and maintains proficiency in access site management.
* Acts as radiation safety representative for patients and team while X-Ray is used.
* Performs fluoro imaging and digital image acquisition as appropriate for procedure or as instructed by the physician.
* Adheres to the attendance policy and departmental productivity standards.
* Supports department and organization's commitment to Zero Harm and Customer Service.
* Adheres to departmental and organizational dress code.
* Understands and upholds the CHRISTUS mission, vision, and purpose.
* Supports and promotes Unit based Councils, process improvement projects, and a nursing collaborative care model that meets requirements for magnet status.
* Promotes and serves with respect to the CHRISTUS core values; Dignity, Integrity, Excellence, Compassion, Stewardship.Job Requirements:Education/Skills
* Graduate from an accredited school of Radiology Technology, an associate's degree in a healthcare-related field, or an acceptable equivalent required
* Bachelor's degree preferredExperience
* 0-1 year of experience in an acute care setting preferredLicenses, Registrations, or Certifications
* Basic Life Support (BLS) certification is required
* Advanced Cardiovascular Life Support (ACLS) certification is required within 6 months of hire to work/perform independently
* Pediatric Advanced Life Support (PALS) certification is required within 6 months of hire to work/perform independently at Pediatric facilities
* One of the following certifications is preferred (individuals whose ARRT certification lapsed prior to June 1, 2023, may qualify under LSRTBE exemption criteria) :
* Registered Cardiovascular Invasive Specialist (RCIS) by CCI
* Registered Cardiac Electrophysiology Specialist (RCES) by CCI
* Registered Cardiac Sonographer (RCS) by CCI
* Radiography (R) by ARRT
* Cardiac Interventional Radiography (CI) by ARRT
* Cardiovascular Interventional Radiography (CV) by ARRT
* Vascular Interventional Radiography (VI) by ARRT
* Abdomen (AB) RDMS by ARDMS
* Obstetrics & Gynecology (OB/GYN) RDMS by ARDMS
* Adult Echocardiography (AE) RDCS by ARDMS
* Registered Vascular Technologist (RVT) by ARDMS
* State Licensure required based on modality
* Texas: MRT or LMRT by TMB
* Louisiana: LRT (R) or (F) by LSRTBE
* New Mexico: RRT or FUS by MIRTP NMEDIn accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame.Work Schedule:4 Days
- 10 Hours Work Type:Full Time
Date Posted:
2026-03-11Country:
United States of AmericaLocation:
US-AL-HUNTSVILLE-315 ~ 315 Bob Heath Dr ~ BOB HEATHPosition Role Type:
OnsiteU.S. Citizen, U.S. Person, or Immigration Status Requirements:
The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearanceSecurity Clearance Type:
DoD Clearance: SecretSecurity Clearance Status:
Active and existing security clearance required after day 1Are you ready to explore the world of aerospace and defense? Do you want to learn from and collaborate with some of the greatest minds in the industry? At RTX, our internships, co-ops and full-time careers provide an exceptional foundation to work on complex problems, advance your skills and create a safer, more connected world. Discover opportunities to make a difference at RTX.
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.
The Mechanical Engineering (ME) organization leads in mechanical hardware design, development, as well as production using state-of the-art tools, processes, technology, and Six Sigma principles. ME’s capabilities encompass a broad range of technical disciplines which include engineering, manufacturing, technical services, materials, processes, analysis, test, and documentation.
The Shipboard Effectors Department is currently searching for an experienced Mechanical Design Engineer II to work on a multi-discipline team to support the production of Shipboard Effectors products and subsystems located in Huntsville, AL.
This is an onsite role with regular support required in a production missile integration facility.
This position requires strong communication skills to collaborate across Engineering, Operations, Supply Chain, and Quality. Experience with hardware integration and test, supplier first article inspections, production work instructions and failure investigation principals are strongly desired.
Candidate will work closely with Integrated Product Team Leads/Program Managers to ensure that engineering requirements are defined, risks are managed, and schedules/budgets are met. Candidate will ensure Technical Data Packages are maintained and updated as necessary. Decisions must be data driven in nature and require preparing technical justification analysis reports as well as presenting to a variety of Engineering Review Boards.
What You Will Do
- Contribute to finding solutions to a wide range of technical problems related to the design, manufacture, integration, and production sustainment of various mechanical subsystems, including support in the engineering lab and the factory floor both at Raytheon and at suppliers
- Support first article inspections, work instruction reviews, material dispositions, and root cause investigations for production issues. Decisions are data driven and require preparing technical justification analysis reports and presenting to a variety of Engineering Review Boards
- Perform mechanical design, development, and documentation of components, subassemblies, and end items for defense system equipment in accordance with system requirements
- Interface with other engineering disciplines, non-technical disciplines, and suppliers to develop design solutions and resolve technical issues
- Regular onsite support at Missile Integration Facility
- Periodic travel to suppliers or other program sites will be required (10-15%)
Qualifications You Must Have
- Master of Science Degree in Mechanical Engineering, Aerospace Engineering, or similar Engineering discipline
- This position requires 12 months or less of relevant professional work experience (excluding internships)
- Experience with 3D CAD tools (modeling and drawing)
- Experience with interpreting assembly and/or component drawings
Qualifications We Prefer
- Experience with Geometric Dimensioning & Tolerancing (GD&T) per ANSI Y14.5
- Proficient in Creo (modeling and drawing) and Windchill (PDM)
- Mechanical aptitude to provide solutions to a variety of technical problems of
moderate scope and complexity.
- Strong interpersonal and communication skills; both verbal and written
- Ability to work in teams or independently, flexible, demonstrates initiative.
What We Offer
- Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.
- Relocation Eligibility
Learn More & Apply Now!
- Please consider the following role type definition as you apply for this role.
- Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
- Please upload a copy of your most recent transcripts with your resume when applying to this requisition. Include your cumulative GPA and projected graduation date on your resume.
- This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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