Technical Usage Data Jobs in Usa

Technical Designer

Everett, WA/ Seattle, WA/ Auburn, WA/ Renton, WA/ Portland, OR

Onsite

Technical Designer

- Applies fundamental drafting principles and design concept understanding to support solutions to product/process issues as they occur real-time in the fabrication flow. Create drafted parts and product structures to support operational and quality concerns.

- Performs model definition changes within the defined engineering based on engineering input. Translating the engineer's conceptual ideas and feedback into physical part geometry and assembly definition.

- Engages in cross functional, collaborative environments across the life cycle of the products to support design change and improvement.

- Maintains technical excellence in performing work with career intent to progress into technical designer job role.

- Participate and have the ability to learn in the real-time, fast pace, agile environment with a positive attitude. Work may be first, second, or third shift within a standard or alternate work week; as well as some weekend and/or daily overtime

Position Responsibilities:

- Provides materials and process support to and systems design teams throughout the full life cycle of the airplane from design to production to fleet support. Activities include definition of electrical, electronic, and electromechanical components used across products.

- Reviews electrical component materials and process specifications and other engineering documents used to control design, certify and produce systems hardware.

- Identifying impacts of non-conformances associated with electrical components and corrective/preventative actions for future avoidance.

- Conducts engineering lab / failure analysis to help determine cause and corrective action of failed electrical components

- Leads in evaluation of emerging technologies for potential application to future BCA products enabling a competitive advantage.

- Leads or collaborates with multiple engineering teams, Design, Stress, Quality, Manufacturing, and Suppliers to solve a variety of materials and process challenges throughout the full life cycle of the airplane.

- Produces requirements, specifications and other documents to manage the deployment of tools, equipment, materials, parts and processes used to enhance the full life cycle.

Basic Qualifications:

- Associate degree and typical experience in drafting classification (or combination of education and experience), basic understanding and usage of computer aided design, basic understanding of design product structure (details, parts, assemblies, installations), understanding in machining of metallic parts.

- 9+ years of experience working with aerospace design, including experience working with detail and assembly parts

- CATIA or equivalent solid modeling experience

- Integrated Visualization Tool (IVT) use and experience

Preferred Qualifications:

- Problem solving skills

- Investigative skills

- Multi-tasking skills

- Project management experience working with projects at various stages and coordinating with multiple organizations

* Experience working in lab environments

Education / Experience: AA degree in related discipline and typically 9 or more years of related experience or an equivalent combination of education and experience

Role Summary

We are seeking an experienced Project Manager specializing in Customer Data Management and Enterprise Integrations to lead critical initiatives that enhance data quality, system performance, and cross platform connectivity. This role ensures that high impact projects are delivered on time, aligned with business needs, and executed with technical rigor.

You will guide project teams, manage risks, and drive visibility for leadership while proactively ensuring all dependencies and requirements are clearly defined and executed. The position plays a key role in enabling efficiency across systems including Oracle Fusion, Salesforce, ADP, JDEdwards, and related applications.

Key Responsibilities

• Create and execute detailed project plans for customer data management initiatives and technical enhancement projects

• Lead daily standups and team check ins to track progress and maintain accountability

• Track and report project status, milestones, and risks to leadership and project stakeholders

• Proactively identify and manage risks, dependencies, bottlenecks, and critical escalations

• Serve as the primary liaison between development teams, project managers, and business partners to ensure priorities remain aligned

• Drive the technical development intake process by maintaining and prioritizing the backlog with stakeholders

• Collaborate with cross functional teams including Product, Design, and QA to align timelines and deliverables

• Own test management and implementation planning for major system enhancements, integrations, or go live activities

Key Requirements

• 5 or more years of experience in project management within technology, data management, or enterprise applications

• Strong technical understanding of databases, data analytics, integration technologies, and data management concepts

• Experience with enterprise applications including Oracle Fusion, Salesforce, ADP, JDEdwards, and EPay

• Familiarity with integration platforms such as Microsoft Azure and Boomi

• Ability to manage complex technical dependencies while coordinating across multiple teams

• Excellent communication, stakeholder management, and leadership skills

• Strong organizational abilities with a proactive approach to problem solving

• Adaptability in fast paced environments with shifting priorities

Looking to join a fast-growing and award-winning leader in Travel Tech?

Our client, an international cloud-based booking and property management platform, is looking for a Customer Support Advisor who'll assist customers for the North American market.

Main Responsibilities

This is a fast paced environment and the ability to multitask and to work well under pressure is essential. This role is a customer-facing position, and employees in this role regularly interact directly with customers to provide support, resolve issues, and create positive experiences for customers.

• Provide multi-channel support and advice to resolve customer queries by phone, chat
• and web portal methods equally comfortably
• Expected daily volume of 30-50 contacts daily at full capacity
• Resolve 85% of customer issues at 1st point of contact
• Assist customers to maximize their success through understanding how best to use company's technology, and resolve any technical problems they may be experiencing with the software
• In addition to technical and usage issues, handle general business enquiries, usually related to guest reservations, and interact with major travel agencies such as , Expedia, Airbnb, Agoda etc.
• Set up screen share sessions in order to troubleshoot more complex issues including issues related to company's software suite and Online Travel Agency connections for example
• Escalate genuine technical to 2nd line support or the R&D Team using the CRM system
• Meet and exceed customer service KPIs consistently
• Identify issue trends and report these to the management team
• Assist in producing help articles and tools in company's University and for internal use

Candidate Profile

This is a customer-facing position and employees in this role regularly interact directly with customers to provide support, resolve issues, and create positive experiences for customers—even when customers may be frustrated or upset. Accordingly, employees must have strong interpersonal and problem-solving skills, and the ability to handle these situations with professionalism, patience, and effective communication.

• Must be currently based in Dallas, TX and legally authorized to work in the United
• States.
• Associate's Or Bachelor's Degree required
• 3-5 years of experience in a Customer Support/SAAS Software Support role solving
• issues on the phone, email and live chat
• Excellent spoken and written English
• Excellent problem-solving and analytical skills
• Tech-savvy with strong troubleshooting and critical thinking skills to identify root
• causes
• Ability to convey complex technical information in a simplified and easy to
• understand manner to a general audience
• Polite, professional, calm under pressure
• Ability to adapt to changing priorities based on business needs
• Must be able to work a variety of shifts across 7 days

What the company offers

• Permanent full-time contract
• Health Care, 401k Plan, PTO along with major holidays
• A team driven by a passion to win, with an unwavering commitment to putting our
• customers first
• Combine hard work and fun within a great company culture together with smart,
• driven and social people
• Location: Dallas, TX (hybrid schedule)

Salesforce Technical Architect

Location: San Francisco (On-site) (Potential of Hybrid)

Compensation: Up to $350,000 total annual compensation (Base + Bonus/Equity, DOE)

Type: Full-Time

About the Opportunity

We are partnering with a fast-growing SaaS company entering a major greenfield Salesforce implementation. This is a high-impact leadership role where you will architect and build the Salesforce ecosystem from the ground up, owning the technical vision, platform scalability, and long-term enterprise architecture strategy.

This is not a maintenance role. This is a foundational build.

The Role

We are seeking a Salesforce Technical Architect with:

• 10+ years of hands-on Salesforce development experience

• 4+ years in architectural leadership roles

• Proven experience leading large-scale enterprise implementations

• Deep expertise across the full lifecycle: Discovery → Design → Build → Integration → Deployment → Optimization → Ongoing Support

You will serve as the technical authority responsible for designing a scalable, secure, enterprise-grade Salesforce architecture aligned to long-term business growth.

Key Responsibilities

• Lead architecture design for a full greenfield Salesforce implementation

• Define system architecture, integration patterns, data models, and governance frameworks

• Own end-to-end solution design from business discovery through post-go-live optimization

• Lead and mentor a team of developers, admins, and consultants

• Establish best practices across CI/CD, DevOps, code quality, and technical standards

• Design enterprise integrations across internal systems and third-party platforms (API-led, event-driven, middleware, etc.)

• Ensure scalability, security, performance optimization, and technical debt management

• Partner with executive stakeholders to translate business vision into platform strategy

Required Experience

• 10+ years hands-on Salesforce development (Apex, LWC, Visualforce, APIs, Integrations)

• 4+ years in a Salesforce Technical Architect or equivalent leadership role

• Experience leading enterprise-scale implementations (multi-cloud, multi-org, high data volume environments)

• Strong background in Sales Cloud and Service Cloud

• Extensive experience with complex integrations (REST/SOAP APIs, middleware platforms)

• Deep knowledge of data architecture and large data migrations

• Experience implementing DevOps tooling and CI/CD pipelines

• Strong understanding of Salesforce governor limits, platform constraints, and enterprise design patterns

• Demonstrated experience leading technical teams and influencing executive stakeholders

Preferred Qualifications

• Salesforce certifications strongly preferred (Application Architect, System Architect, CTA ideal)

• Experience within high-growth SaaS environments

• Experience building scalable architectures to support rapid headcount and revenue growth

• Strong documentation and solution design presentation skills

What Makes This Role Compelling

• True greenfield ownership – build the architecture correctly from day one

• Executive-level visibility and strategic impact

• High-growth SaaS environment with aggressive expansion plans

• Compensation up to $350,000 annually

• Opportunity to shape the long-term technical roadmap and architecture standards

If you are a deeply technical Salesforce leader who still enjoys being hands-on while driving architectural strategy at scale, this is an opportunity to build something foundational and long-lasting.

Excella is a transformative technology firm that helps organizations unlock new possibilities. We believe the key to helping clients challenge the status quo and reach new heights lies in our talented people. That’s why we’re committed to developing talent and providing opportunities for career growth at every stage. Join our collaborative team dedicated to solving complex problems with sustainable solutions while building your future as a leader. At Excella, you’re empowered to make lasting impact, turning today’s challenges into tomorrow’s mission successes.

• Workplace locations look different for everyone. Excellians are a distributed workforce and whether you're working from your home office or a client site, we support a flexible work/life integration regardless of your location.
• We offer top of industry medical, dental, and vision benefits with multiple options to choose from such as an employer-contributed health savings account, infertility coverage, and orthodontia so you can select the plan that works best for you.
• Regardless of what stage of life you’re in, Excella wants to support you. We provide 8 weeks of Parental Leave, discounted pet insurance, and a membership with 3 back-up emergency child or elder care days annually – all available to you on your first day.
• Starting day one, every employee is bonus eligible and receives 15 days of paid vacation, 6 federal holidays, and 4 floating holidays.
• Doing your best work means having the best tools! Excella’s TechEleX program provides you with multiple options to suit your technology needs. Choose between a variety of Mac or PC devices, and to ensure your hardware remains current, at the end of a 3-year period Excella will replace your existing computer with a new model from the program. Plus, we’ll even give you the original device to keep for your personal use!
• With Excella’s Annual Internet Reimbursement benefit, all employees receive an additional $25 per month to help offset the cost of internet access. This initiative reflects our commitment to supporting you in staying connected and productive, no matter where you work.
• We'll invest in your career by providing 3 days of paid professional development every year, including an allowance for registration fees to attend classes, conferences, or obtain professional certifications.
• We encourage mindfulness and overall well-being through employee wellness events, a HeadSpace membership, as well as access to TalkSpace and mental health coverage through our medical plans.

Overview

We are looking for a Data Analyst to join our team and deliver valuable customer experiences. Our analysts are team-oriented, collaborative, and focus on delivering value in everything we do. We use agile methods to analyze, define and document business requirements for software solutions which align with organizational goals and help our clients achieve their desired outcomes. We support our clients in their digital product needs – from vision to roadmap to execution.

Responsibilities

• Develop thorough understanding of the business context and objectives by, among other things, eliciting and analyzing requirements from all relevant stakeholders (business users, data engineers, data scientists, and similar).
• Able to operationalize business questions using data.
• Demonstrate understanding of relational databases, data architecture, and data modeling.
• Capable of building complex SQL statements to answer business questions.
• Experience designing conceptual data models/ entity relationship diagrams/ business process models.
• Able to transform and cleanse data using tools such as R, SQL, or Python.
• Able to interpret, understand, and explain data to clients.
• Basic knowledge of dashboard management and creation (drag and drop) for storytelling of regular information reports and ad-hoc requests.
• Build trust and respect, establish relationships, and develop rapport with technical and non-technical team members.
• Experience documenting Data Analysis processes and outcomes.
• Industry or subject matter expertise (e.g., finance, employment, hospitality, web analytics).

Qualifications

• B.A. or B.S. (focus in Computer Information Systems, Business Management, Engineering, or related area of study is a plus)
• Ability to obtain and maintain a Top Secret (TS) clearance and a Public Trust clearance is required.
• 3+ years’ experience in IT or related industry
• Prior consulting or client management experience preferred
• Intermediate/Advanced SQL skills
• Experience working with Data Visualization tools such as Tableau or Power BI
• Preferred experience with cloud analytics products such as Google Cloud, AWS, or Microsoft Azure
• Preferred knowledge of statistics and experience using statistical packages for analyzing datasets
• Strong analytical aptitude and ability to structure complex or undefined business problems
• Strong verbal and written communication skills; able to report and present findings to varying stakeholders
• Hands-on experience using tools to help clients make data-driven decisions
• Knowledge and practice of core Agile values and principles a plus
• Initiative to learn new strategies and trends to continue to educate self analytically, technically, and technologically
• Intermediate experience with Microsoft Excel and Power Point
• Understanding of DevOps Research and Assessment (DORA) and the capabilities within the DORA capability catalog is encouraged

Excella is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Excella is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact or 7