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Summary:The Certified Medical Assistant will perform various services and related activities in support of patient care including accurate data entry for patient registration and insurance verification. The Certified Medical Assistant demonstrates the ability to use good judgment and communicates effectively with all patients;families;licensedpersonnel;insurance companies andthird-party payers. Demonstrates a professional and caring manner.Responsibilities:
Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Assisting the physicians, nurse practitioners, and physician assistants in giving superior medical care.
Accurate Data Entry of charges on patient accounts, registering patients, and updating patient accounts.
Insurance Verification and recording of Statistics.
Assist with scheduling patient appointments, answering phones, keeping providers informed of changes, and informing patients of their benefits.
Other duties as assigned.
Job Requirements:
Education/Skills
* High School Diploma or Equivalent Preferred.
Experience
* 1 year of medical office experience preferred.
Licenses, Registrations, or Certifications
* Certified Medical Assistant (CMA) certification is required.* BLS required.
Work Schedule:
8AM - 5PM Monday-FridayWork Type:
Full Time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The primary role of the Home Infusion Nurse is to provide clinical care and education to home-based patients receiving a wide range of parenteral medications dispensed from Optum Infusion Pharmacy (the "Company"). The most common route of administration is intravenous, however medications may also be given via subcutaneous infusion or injection, intramuscular injection, or intraspinal (intrathecal and epidural) infusion. Service delivery takes place in patient homes and also in ambulatory infusion suites, where available. All infusion services and medication delivery is provided in accordance with Optum Infusion Pharmacy policies, procedures and therapy-specific protocols, and based on comprehensive orders received from a physician or licensed practitioner. The Home Infusion Nurse fills an integral role in the clinical operations of the organization, working collaboratively with the multi-disciplinary team needed to prepare, deliver and seek reimbursement for the infusion therapy that is safely and effectively administered to each patient.
Schedule for this position will be Monday, Wednesday, Thursday, and Friday, 10am-8pm. This is a heavy travel position, mileage is reimbursed and drive time is part of the schedule. Patient population includes both adult and pediatric patients.
Primary Responsibilities:
- Establish and maintain positive clinical rapport with patients and their families, working closely with them in the provision of infusion therapy, education related to self-care and self-administration, and clinical monitoring of patient response to therapy
- Assess patient appropriateness for home infusion therapy, including safety of the home environment, availability of caregiver support, and willingness of patient and/or caregivers to become as independent in therapy administration and monitoring of response to therapy as possible
- Obtain and document patient's medical history at the start of care and ongoing, particularly as related to the diagnosis being treated with the prescribed infusion therapy
- Complete all required clinical documentation thoroughly and timely, including nursing plans of care (POC), plans of treatment (POT), visit notes, clinical summaries, medication profiles, discharge summaries and any updates provided to members of the patient's care team, as well as obtaining patient and/or caregiver signatures on relevant consents and required forms
- Participate in case conferences as needed to comprehensively plan patient care with the multi-disciplinary care team
- Provide skilled care to patients of varying ages and medical conditions, as outlined in the plan of care and in accordance with physician orders and the plan of treatment
- Establish, secure and maintain vascular access devices as prescribed, including (but not limited to) peripheral IV (PIV) placement, PICC and tunneled central venous catheter dressing changes, and implanted port access
- Administer medications as prescribed, performing therapy-specific clinical assessments in accordance with the Company's policies, procedures and protocols, which may include frequent vital sign monitoring, management of acute infusion reactions, monitoring of side effects, and procurement of laboratory specimens
- Communicate observations of patient response to therapy and overall physical assessment/condition with members of the care team in a timely manner, which may include the nursing supervisor, dispensing pharmacist, registered dietitian, and licensed prescriber, among others
- Establish collaborative relationships with home health agencies (HHAs) delivering services on behalf of / or in conjunction with the Company, providing agency education and support as requested by the nursing supervisor
- Maintain a comprehensive knowledge base of infusion therapies administered in the home and ambulatory infusion center, utilizing Company policies, procedures and protocols in addition to all available training resources to ensure understanding of each therapy before initiating treatment
- Maintain current nursing licensure in all states in which patients are serviced, as required by the respective State Boards of Nursing and/or Department of Health
- Comply with all State and Federal regulations and laws, including employee health and safety protections mandated by the Occupational Safety and Health Administration (OSHA), patient privacy and data security required by the Health Insurance Portability and Accountability Act (HIPAA), as well as all home infusion standards of practice
- Complete all training required upon hire and annually per policy, including cardiopulmonary resuscitation (CPR) certification
- Serve as a professional representative of the Company when meeting with and/or providing education to external customers, payers and referral sources
- Assist in staff orientation and training, serving as a clinical educator and resource as requested
- Drive personal/rental vehicle (per travel policy) in the completion of job duties, including (but not limited to) travel to the Company office, patient homes, area hospitals, physician offices, home health agency offices, and the Company's Ambulatory Infusion Suite (AIS)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in
Required Qualifications:
- Active and unrestricted licensure as a Registered Nurse (RN) in the state(s) of practice and others as requested
- Available to commit to the required schedule of M,W,TH,F 10am-8pm.
- Pediatric experience
- Current Basic Life Support (BLS) and/or CPR certification, or willing to obtain prior to starting employment
- 1+ years of experience working as an RN in a clinical care setting that contributes to proficiency in infusion therapy (such as medical surgical unit, emergency department, intensive care unit, post-anesthesia care unit, or similar setting)
- Proficient with electronic medical record documentation
- Demonstrated ability to work with an interdisciplinary team of professionals including pharmacists and technicians, physicians and other licensed prescribers, registered dietitians, home health agencies (HHAs), sales representatives, and others as needed to provide comprehensive care and support of patients and caregivers
- Demonstrated ability to and able to work independently in home or alternate-site settings
- Demonstrated ability to and able to assume a flexible work schedule
- Demonstrated ability to and able to meet attendance, overtime, after-hours on-call, and other reliability requirements of the position
- Access to reliable transportation that will enable travel to customer and/or patient sites
Preferred Qualifications:
- Experience administering infusion therapy in a home or alternate-site setting
- Bilingual with Spanish
- Knowledge of and experience with Microsoft Office and electronic medical records (EMR) programs
- Knowledge of the Infusion Nursing Society (INS) standards of practice, policies and procedures
- Knowledgeable of HIPAA patient privacy and data security requirements, OSHA employee protection regulations, and The Joint Commission's accreditation standards for home health and home infusion pharmacy (or other relevant accrediting organizations)
- Proficient with Microsoft Office
- Proven excellent organizational and critical thinking skills
- Proven effective interpersonal communications, both written and verbal
- Proven effective teaching skills
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Type: Full-Time
Location: LaGrange, Illinois
Work Type: W2, Permanent
Starting Pay and/or Pay Range: $45 – $50 per hour
Job Summary: Cameo Dental Specialists is seeking a compassionate and detail-oriented Dental Hygienist to join our team. In this role, you’ll provide high-quality preventive dental care, educate patients on oral hygiene, and support the dental team in delivering exceptional patient experiences. Your clinical expertise and patient-first mindset will play a vital role in promoting long-term oral health within our community.
Responsibilities:
- Perform thorough dental cleanings including scaling, polishing, and root planing as needed.
- Take and develop dental radiographs (X-rays).
- Conduct oral health assessments and chart conditions of teeth and gums.
- Educate patients on proper oral hygiene techniques and preventive care.
- Apply sealants and fluoride treatments when appropriate.
- Prepare treatment rooms and sterilize instruments following infection control protocols.
- Assist the dentist during exams and procedures when needed.
- Accurately document patient care and treatment plans in digital records.
- Monitor and maintain hygiene supplies and equipment.
- Ensure compliance with HIPAA, OSHA, and other regulatory standards.
- Perform additional duties as assigned to support patient care and clinic operations.
Required Qualifications:
- Valid Dental Hygiene license in the state of Illinois.
- Associate degree in Dental Hygiene from an accredited program.
Preferred Skills:
- Strong communication and interpersonal skills.
- Gentle, compassionate chairside manner.
- Proficiency with dental software and digital charting systems.
- Ability to work both independently and collaboratively within a team.
- Attention to detail and dedication to delivering quality care.
- Familiarity with common dental procedures and patient education techniques.
Schedule and Shift Details:
- Full-time position (5 days per week).
- Must be able to travel between LaGrange, West Loop, and Berwyn locations.
Benefits:
- Competitive hourly compensation ($45–$50/hour).
- Comprehensive benefits package including:
- Medical, Dental, and Vision Insurance
- 401(k) Plan with Company Match
- Flexible Spending Accounts (FSA)
- Paid Time Off and Paid Holidays
- Additional employee benefits and wellness programs
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POSITION PURPOSE
The licensed Registered Nurse (RN) plans & provides professional nursing services & standards of practice in accordance with level of experience & education, state board of nursing & established policies & procedures. The RN integrates the art, science, leadership & knowledge of the nursing clinical practice through relationship-centered, compassionate, ethical & respectful direct / indirect healthcare services.
FUNCTIONAL ROLE
RN III – senior: Practice is guided by nursing process & policy / procedure / standards. Maintains focused area of expertise for care / program & / or provides interventions or knowledge within niche areas of care / program; Advances professional / shared governance, collaborates inter & intra-professionally, delegates to others to advance care, assumes an expanded role & increased responsibility; Able to lead a small team; Serve as a unit / service / program nursing practice mentor & identify learning need of others.
ESSENTIAL FUNCTIONS
1. Knows, understands, incorporates, and demonstrates the Trinity Health and MercyOne Mission, Vision, and Values in behaviors, practices, and decisions.
2. Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
3. Professional Nursing Practice: Acts independently & appropriately within license, scope of knowledge & experience in practice area. Supports safety by adhering to standards & acting as a champion role model. Accountable for personal learning & development by participating in knowledge, skill & competency enhancing activities.
4. Professional Nursing Process: Knows, understands, incorporates & demonstrates (document, teach, coordinate, advocate) standard elements of professional practice: Assess, Diagnose, Outcomes Identification / Solutions, Plan, Implement, Evaluate (ANA); Participates in the development of clinical standards that are collaborative, collegial & supported by current & relevant evidence-based practices, science, trends & data (clinical & administrative) & patient care (AONL).
5. Professional Leadership Practice: Inspires team to embrace the organization’s Mission, Values & Vision; Cultivates excellence by supporting growth & development of team; Advocates for continuous development with focus on mentoring & succession planning; Engages & fosters transpersonal teaching & learning in the context of the caring relationship; Embraces & encourages humanistic-altruistic values & behaviors; Advances nurses & others in the provision of quality-focused, patient-centered & relationship-based healthcare; Utilizes transformational leadership principles (Magnet); Leads team effectively through change, recognizing reach beyond nursing to include broader healthcare implications; Embraces ideas & cultural differences while managing complex or competing priorities; Enhances a culturally proficient work team through respect, dialogue & inclusion.
6. Professional Leadership Process: Provides leadership & retains accountability for delegation, choices, decisions & outcomes; Collaborates with key stakeholders & contributes to quality & improvement practices; Empowers staff to creatively problem-solve through the caring process (Caritas); Enhances an environment that prioritizes patient & colleague safety utilizing established & evidence-based practices, tools, methodologies; Drives effective patient, process, performance & stewardship / financial outcomes as measured by established metrics & trended data; Exhibits agility & willingness to take on new & additional responsibilities.
7. Environment of Care: Facilitates a healing environment, reverentially encouraging and supporting basic needs as sacred acts, sustaining human dignity; Practices in an environmentally safe, professional manner; Values & advocates for the patient’s cultural beliefs & faith; Monitors & initiates corrections or evidence-based practices; Promotes optimum physical & psychological behaviors; Influences effective, judicious & financially responsible use of resources (people, equipment, supplies, materials).
8. Colleague Experience & Well-being: Fosters a continuous learning & development environment; stimulates & adopts innovative practices; Cultivates caring by encouraging a work environment that is respectful of colleague well-being; Understands & embraces change through the active encouragement of innovation & provisioning teams with tools & resources necessary for successful transformation; Leads others through change process.
9. Compassion & Communication: Incorporates colleague well-being dimensions throughout the colleague experience as an essential component of leading nursing practices; Actively participates in building community by fostering trusting relationships; Visible and accessible to the team; Facilitates development of interpersonal relationships & use of effective & respectful written, verbal & nonverbal communications; Demonstrates authentic listening by forgiving & accepting positive & negative feelings; Encourages & models communication that respects diversity & divergent opinions; Employs communication strategies that shows the value of patient & family participation in care.
10. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
11. Other duties as needed and assigned by the manager.
12. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
LEADERSHIP COMPETENCIES
As a MercyOne Trinity Health Leader, the incumbent is expected to demonstrate leadership traits which support our Mission Statement and Core Values as identified below:
Mission Statement: We, MercyOne Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
Core Values:
• Reverence: We honor the sacredness and dignity of every person.
• Commitment to Those who are Poor: We stand with and serve those who are poor, especially those most vulnerable.
• Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all.
• Justice: We foster right relationships to promote the common good, including sustainability of Earth.
• Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.
• Integrity: We are faithful to those we say we are.
MINIMUM QUALIFICATIONS
1. Graduation from an accredited school of nursing is required.
2. Bachelor of Science in Nursing (BSN) is preferred.
3. Current Iowa RN license, (current IL license if working in IL) required.
4. Basic Life Support (BLS) is required within three (3) months of hire.
5. Advanced Cardiac Life Support (ACLS) is required within three (3) months of hire.
6. Proof of completion of Mandatory Reporter for both Child and Dependent Adult Abuse training is required within six (6) months of hire.
7. Specialty practice certification is preferred..
8. Must be comfortable operating in a collaborative, shared leadership environment.
9. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health and MercyOne.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
1. Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
2. Must be able to travel to the various MercyOne/Trinity Health sites as needed.
3. Must possess the ability to comply with MercyOne and Trinity Health policies and procedures.
Working Conditions: Describe the environment and fill in appropriate information (i.e., temperature, noise, chemicals, or hazardous materials/waste handled or present)
The most significant duties have been included in this description. Other duties may be assigned, as necessary. The facility reserves the right to modify this job description as needed to reflect the assigned responsibilities accurately.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Work Shift Day (United States of America) Job Summary: Charge RN Intermediate ICU Fulltime 7p-7a day shift Wellstar Paulding campus The RN Clinical Charge Nurse is responsible for directing and overseeing the daily activities of the unit on an assigned shift to assure successful safe delivery of care.
The Charge Nurse is a caregiver and often takes modified patient care assignment.
They practice in a clinical environment that is administered by Nurse Managers and other leaders and is supported through the WellStar Shared Governance Model.
The framework for practice is steered by the WellStar Professional Nursing Practice Model and evidence based practice and research.
RN competencies are derived from these models and supported by the WellStar Core Competencies.
The RN Clinical Charge Nurse is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care.
Expectations of practice include: accountability; responsibility and authority for the practice of nursing; effective teamwork; delegation; communication; respect; personal development; and development of team members.
The role contributes to the establishment and maintenance of practices that ensure excellence in patient care, provides for the efficient use of resources, and undertakes leadership task such as staff schedules, unit patient flow, subject matter expertise for clinical concerns, physician rounding, committee involvement, survey readiness, and other task as assigned by the manager, which are basic to the department's ability to function in a smooth and effective manner.
The RN Clinical Charge Nurse is a resource to other areas opportunity to learn about operational functionality and hospital/facility awareness.
He/she is assists in the growth and development of team members in the unit to help build department skills sets and to inspire expertise.
This leader brings with him or her ability to build rapport between nurses and physicians to continue service to the patients and is a role model to others.
It is expected that all RN Clinical Charge Nurses are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association.
As a member of the patient services team, it is expected the individual upholds the voice of the patient, system policies and procedures while supporting service excellence goals.
She/he possesses (advanced) clinical expertise and utilizes this expertise to support and promote the delivery of safe, age appropriate and culturally aware patient care and serves as a partner in care.
Core Responsibilities and Essential Functions: Resources and Support
* Monitors equipment inventory, location and utilization to ensure staff have tools and equipment needed to perform their job.
* Participates in planning and requesting resources for providing high quality care and assists in acquiring appropriate staffing during unexpected staffing shortages or surges in census.
* Proactively plans for the care of patients across the care continuum in the course of giving direct patient care.
Participates in the development of protocols and procedures when called upon or through self-initiation in collaboration with care managers and other members of the health care team to achieve best practice outcomes (i.e., decrease in re-admission rates; avoidable days; adverse events; etc).
Tactical Responsibilities
* Make Patient Assignments.
* Consideration for new grads, float and type of patient.
* Daily Discharge/Length of Stay Review.
* Round with Physicians/Surgeons.
* Assign Surgery Beds In Conjunction with Surgery Schedule.
* Consult with Supervisor Nursing Administration (House Supervisor) on Bed Flow and Availability.
* Emergency Services: Assignments for sections, manage waiting room, multiple areas open at different times.
Exemplary Practice and Outcomes
* Rounds on every patient daily to evaluate quality and appropriateness of patient care including corrective action when needed utilizing peer coaching and accountability.
* Performs or provides oversight for the Nursing Process (assessment; diagnosis; identification of outcomes; planning; implementation and evaluation) in the performance of clinical care using evidence base practice; analytical/critical thinking insuring that care is individualized; coordinating care through effective partnerships; caring is central to achieve optimal patient care outcomes.
* Provides or provides oversight for relationship based care delivery patient-centered care by partnering with the patient and significant others (as appropriate) using comprehensive hand-off communication processes; interdisciplinary evaluation and communication (i.e., unit rounds, case reviews, peer review, etc.); just in time and planned patient teaching; keeping the patient informed using appropriate communication tools and making the patients goals the focus of the plan of care.
* Practices using current clinical practice standards with a focus on safety and quality .
* Within the Emergency Department Setting: Charge Nurse rounds on patients in a modified method in conjunction with nurses to focus on patient safety concerns and patient care.
Teamwork and Collaboration
* Communicates with nurse manager and/or assistant nurse manager any needs or concerns pertaining to care delivery or employee performance.
* Coordinates the delivery and documentation of safe quality patient care which includes promotion of interdisciplinary communication and regular interdisciplinary planning/rounds; completion of timely documentation and promotion of a respectful, inclusive clinical environment (Interdisciplinary rounds do not apply in the Emergency Services setting).
* Demonstrates teamwork and collaboration by practicing in a manner that is fiscally responsible and promotes the recruitment and retention of all healthcare team members.
* Participates and supports performance improvement inclusive of all stakeholders, research and research utilization to promote safe, quality patient care including initiating and/or leading such activities as well as, promoting an inter/intra-disciplinary processes and actively supports/participates in shared governance at all levels in the system.
Professional Development
* Ensures patient/family/staff confidentiality and corporate compliance for self (and accountability for team members) requirements including completing all required mandatory education and proficiencies.
* Serves as a preceptor (or mentor) for other professional nurses (and staff or students for all disciplines) to ensure that there is a current and future qualified workforce; modeling the professional practice of nursing and creating a healthy work environment.
Evidence Based Practice and Research
* Promotes Evidence based practice, nursing research and performance improvement in nursing.
Participates in activities such as value analysis as part of the decision making process in evaluating patient care products.
* Upholds all health care system/organizational policies and procedures and clinical competencies put forth by this job description and professional.association including legal, regulatory and accreditation requirements and standards ensuring by way of example, such goals as TJC Patient Safety Goals and WellStar Health Systems safety absolutes.
* Participates in data collection, poses relevant clinical questions to advance evidence based practice.
Consults appropriate experts and uses appropriate resources, data, and evidence to address practice questions.
Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct.
Required Minimum Education: Graduate of an accredited/approved school of nursing as and Associate Degree/Diploma Nurse Required or Baccalaureate degree in nursing (BSN) from an accredited school of nursing Preferred Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated.
BLS
- Basic Life Support or BLS-I
- Basic Life Support
- Instructor RN
- Reg Nurse (Single State) or RN-COMPACT
- RN
- Multi-state Compact ACLS
- Advanced Cardiac Life Support-Preferred or ACLS-I
- ACLS
- Instructor-Preferred or ACLS-P
- ACLS
- Provisional-Preferred Advanced Cardiac Life Support or ACLS
- Instructor or ACLS
- Provisional Additional License(s) and Certification(s): Required Minimum Experience: Minimum 1 year nursing experience Required or Minimum 2 years Preferred and Experience as relief charge with clinical expertise Preferred Required Minimum Skills: Join us and discover the support to do more meaningful work—and enjoy a more rewarding life.
Connect with the most integrated health system in Georgia, and start a future that gives you more.
As a technical support representative, you will handle blended inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and up-sell customers on products and services when appropriate.
There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program; however, we can usually find something that works for everyone.
This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus. Candidates should be highly reliable, have excellent communication skills and be willing to constantly learn on the job.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Position ResponsibilitiesThis position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Ensure first call resolution through problems solving and effective call handling
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
- Accurately document and process customer claims in appropriate systems
- Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
- Comply with requirements surrounding confidential information and personal information
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
- All MCI Locations
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Want an employer that values your contribution?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
- Retirement Savings: Secure your future with retirement savings programs, where available.
- Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable AccommodationConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Diversity and EqualityAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition,
The Impact You Can Make
Team Impact
The Registered Respiratory Therapist (RRT) performs cardio-pulmonary evaluation, respiratory care, life support and education of the patient, family and public. The RRT works with in and out patients of all ages with deficiencies and abnormalities of the cardiopulmonary system following established protocols or the prescription of a physician. The RRT can perform respiratory care duties in all areas of the hospital.
The Glens Falls Hospital Impact
Mission
Our Mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting.
How You Will Fulfill Your Potential
Responsibilities
- Conducts prescribed therapeutic procedures to achieve adequate oxygenation
- Respiratory procedures include hand-held nebulizer therapy, incentive spirometry, pulmonary drainage and medical gas administration.
- Initiates, supports and monitors invasive and non-invasive ventilation devices
- Conducts prescribed therapeutic procedures to achieve adequate spontaneous and artificial ventilation
- Initiates, conducts and modifies respiratory therapy techniques in emergency situations
Education/Accredited Programs
- Graduate with certification of completion from a two year approved training program in Respiratory Care;
- an Associate's Degree is required to meet the requirements of the National Board of Respiratory Care to take the RRT exam.
- Minimum of one year of clinical experience as a Respiratory Therapist in an acute care hospital or long-term ventilator facility is preferred
Licenses/Certifications/Registrations
- Licensed Respiratory Therapist/Technician in accordance with Title VIII of N.Y. State Education Law. Required to obtain a NYS Respiratory Therapist license within 6 months of employment.
Registration:
- Registered Respiratory Therapist (RRT) by the National Board for Respiratory Care.
Certificates:
- Current BLS, ACLS, PALS, NRP certification is required with recertification every two years.
Skills/Abilities
- Skill in performing arterial punctures and analyzing arterial samples.
- Skill in operating computerized pulmonary function equipment and mechanical ventilators.
- Ability to work with department computer applications and the computerized medical record.
- Ability to operate various respiratory equipment.
- Demonstrates clinical competence in patient care and skill in administering respiratory therapy medications.
- Ability to effectively communicate in both written and verbal fashion, promoting a team approach to patient care.
- Demonstrate professional growth through continuing education activities.
- Ability to remain calm and work effectively during emergency or stressful situations.
- Ability to organize and prioritize work to complete tasks in a specific time frame.
- Skill in establishing and maintaining effective working relationships with patients, coworkers, medical staff and the public.
- Ability to adapt quickly to unexpected changes in work assignment.
- Ability to read, analyze and interpret technical procedures, department policies, procedures and instrument printouts.
- Ability to document brief reports regarding tests results, therapy given and operational problems/follow up.
- Ability to present information and respond to questions from coworkers, patients and physicians.
- Ability to work with mathematical concepts of normal range and standard deviations.
- Ability to apply concepts such as fractions, percentages and ratios, as applied to technical procedures and administration of medications.
- Ability to solve problems regarding therapy instrumentation, technical procedures or testing results.
- Ability to interpret instructions from policy and procedure manual, or vendor manuals that are in written and/or diagram form.
- Ability to take verbal instruction from physicians, nurses and coworkers.
- Demonstrates ability to work with patients of all ages, from infant to elderly according to department policy and procedure.
- Knowledge of common safety hazards, National Patient Safety Standards and precautions to establish and maintain a safe work environment.
- Ability to interpret, adapt and apply guidelines and procedures.
Communities We Serve
Located in the foothills of the beautiful Adirondack mountains, Glens Falls is conveniently located a short drive away from the capital region and Lake George. Work at the top of your profession and jumpstart your next career here at Glens Falls Hospital!
All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
Salary Range
The expected base rate for this Glens Falls, New York, United States-based position is $33.00 to $49.50 per hour. Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements.
Benefits
Glens Falls Hospital is committed to providing our people with valuable and competitive benefits offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are available to active, full-time and part-time employees who work at least 30 hours per week, can be found here.
They are uniquely trained in the advanced understanding of ultrasound physics and instrumentation allowing them to optimize the ultrasound controls for the highest quality image acquisition.
The sonographer is able to identify and evaluate the appropriate anatomical and physiological consequences that would be consistent with disease processes.
They need to be able to adapt the routine protocol to a wide range of patients and disease-state variability, making each exam individual and unique.
The sonographer manages the initiation of critical value notification to expedite optimal patient outcomes.
Responsibilities and Essential Job Functions Performs basic to advanced cardiac ultrasound services for adult patients such as transthoracic, transesophageal, and stress procedures, used to diagnose and assess cardiac abnormalities.
General duties include preparing equipment, prepping patients and explaining procedures, reading the images, report findings, analyzing patient clinical history in order to identify the purpose of the examination, and adapting protocols to make each exam unique and individual to the patient and procedure.
Acts as an educational resource to other staff, physicians, students, and fellows regarding equipment, techniques, and procedures to optimize patient care.
Seeks and develops new measures to improve the quality of patient care as new technology evolves.
Actively participating in meetings, quality assurance, and IAC activities as delegated by the medical and/or technical director.
Available for occasional on-call status under Cardiologist supervision, weekend coverage, and later shifts is mandatory Must possess strong organizational skills and be able to function independently.
Strong human relationships, communication skills, and demonstration of sound judgement.
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities.
Skills and duties may vary dependent upon your department or unit.
Other duties may be assigned as required.
Required Education and Experience High School Graduate Required Licensure and Certification Registered Diagnostic Medical Sonographer (RDMS)
- American Registry for Diagnostic Medical Sonography (ARDMS) must be completed or in the process of being completed and credentialed.
Certification must be completed within 3 months of hire date.
within 90 Days OR Registered Cardiac Sonographer (RCS)
- Cardiovascular Credentialing International (CCI) must be completed or in the process of being completed and credentialed.
Certification must be completed within 3 months of hire date.
within 90 Days Registered Diagnostic Cardiac Sonographer (RDCS)
- American Registry for Diagnostic Medical Sonography (ARDMS) Basic Cardiac Life Support (BLS or BCLS)
- American Heart Association (AHA) upon Hire Maintain CME requirement Knowledge Requirements Ability to train in area of competency Graduate of a CAAHEP; JRC-DMS program in cardiac ultrasound preferred.
Training or certification in IV and LVO contract administration Preferred.
Time Type: Full time Job Requisition ID: R-29666 Important information for you to know as you apply: The health system is an equal employment opportunity employer.
Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status.
See also Diversity, Equity & Inclusion .
The health system provides reasonable accommodations to qualified individuals with disabilities.
If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link .
Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.
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Learn more about our UNC Health Johnston Incentive Program here: Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
3 rd Floor Smithfield has 33 beds: Medical, Surgical and the potential for pediatric patients.
The pediatric patient may be an overnight observation after surgery.
We do not have a pediatric group as our Hospitalists are adult only.
We are primarily medical patients, and the designated Covid unit if the patient does not require PCU or ICU level care.
We see patients with Pneumonia, Congested Heart Failure, Abdominal Pain, Altered Mental Status, Chronic Obstructive Pulmonary Disease, Hypertension, Hypotension, Diabetes, Shortness of Breath, and so much more.
We also provide after care for patients that have gone down for a Heart Catheterization.
Many of our patients are on hemodialysis which is done in another unit in the hospital
- we take them to their HD and bring them back.
We take care of patients that have wounds and wound vacs.
We really have the full spectrum of medical diagnosis on our unit.
We work 12 hour shifts: Full time is considered three 12 hour shifts per week.
We ask that everyone makes themselves available every other weekend although there are times when we can pull teammates off the weekend to staff during the week, and we rotate this to be fair.
We have a Holiday schedule that is assigned when a teammate starts.
We alternate Holiday’s to be fair.
We have a designated charge nurse on each shift.
Depending on acuity assignments for RN staff may be 1:5-1:6.
We have NA teammates with a 1:8-1:10 ratio to assist with care.
We are active in our Nurse Council.
We need to be able to work independently although we MUST work together as a TEAM to provide the high level of care with excellence that our patients deserve.
Summary: Provides competent clinical nursing care consistent with professional standards.
Reporting and accountable to the Nurse Manager/Director, the Clinical Nurse is responsible for coordinating and delivering patient care utilizing the nursing process in a hospital setting.
With assistance, uses patient education materials relevant to patient population.
Assesses developmental level of patient and factors affecting ability to learn.
Evaluation of Care
- Identifies expected patient outcomes.
Seeks guidance as needed in revision of plan of care.
Participates in discussion with members of the interdisciplinary team in evaluation of patient care.
Communicates relevant information to promote continuity of care.
Implementation
- Demonstrates competence in care of patients with complex problems, including population-appropriate physical, psychosocial, educational and safety aspects of care.
Performs bedside point of care testing as required for patient care plan.
Utilizes healthcare organization and nursing standards, policies and procedures in delivery of care.
Organizes and prioritizes care according to patient/family needs.
Consults with appropriate resources in a timely fashion regarding patients with complex care issues, unusual teaching needs and/or those at high risk for discharge planning.
Leadership
- With assistance, develops goals to promote professional growth or minimize limitations.
Participates in development and achievement of unit goals and performance improvement activities.
Participates in promoting cost-effective care.
Is aware of public policy and regulatory guidelines affecting the health care environment.
Promotes a safe, clean and secure hospital environment for all.
Patient Assessment
- Recognizes data from complex situations to determine priorities for care.
Synthesizes assessment data into meaningful whole prior to communication to others.
Planning
- Collaborates with patient/family to prepare or update the plan of care.
Makes use of available multidisciplinary resources in planning care.
Begins to use full range of communication as a means to convey planning.
Identifies and addresses cultural and ethnic issues in planning patient care.
Education Requirements: ● Graduation from a school of professional nursing.
Licensure/Certification Requirements: ● Licensed to practice as a Registered Nurse in the state of North Carolina.
● Basic Life Support (BLS) for Healthcare Provider certification Professional Experience Requirements: ● One (1) year of nursing experience.
Knowledge/Skills/and Abilities Requirements: Job Details Legal Employer: NCHEALTH Entity: Johnston Health Organization Unit: 3rd Floor Work Type: Full Time Standard Hours Per Week: 36.00 Salary Range: $31.52
- $44.56 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Smithfield Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.
Hours of Work :
7p-7aDays Of Week :
24/7Work Shift :
12X3 Night (United States of America)Job Description :
Methodist Richardson Medical Center is seeking a full time Night Registered Respiratory Therapist to join its TEAM. This position will be located in the Bush / Renner Campus.
Your Job:
The Registered Respiratory Therapist (RRT) is responsible for a variety of therapeutic and diagnostic procedures including ABG, PFT’s, and various forms of ventilator support, oxygen and aerosol therapy, bronchial hygiene therapy and airway maintenance. You will be expected to be proficient with the respiratory assessment and respiratory treatment of both adults and neonates. These procedures are performed under the indirect supervision of the department’s medical director, according to departmental policies and procedures. The RRT must demonstrate the knowledge, skills, understanding and ability to care for patients of all age groups; and be sensitive to the diverse and unique needs of patients based on age, sex, race and culture.
Your Job Requirements:
• Graduate of an accredited Respiratory Care Program
• Current Basic Life Support certification required
• Current Advanced Cardio Life Support certification required
• NRP, Pediatric Advanced Life Support — must obtain within 1 year of hire
• Currently licensed in good standing as a Respiratory Care Practitioner by Texas Medical Board
• Registered by the National Board for Respiratory Care
• New Graduates are welcome to apply!
Your Job Responsibilities:
• Performs respiratory therapeutics to include oxygen administration and weaning, aerosol and humidity therapy, IPPB, Incentive Spirometry, airway maintenance, bronchial hygiene, chest physiotherapy, CPR and mechanical ventilation.
• Performs and reports prescribed cardiopulmonary diagnostic procedures to include arterial blood gas analysis, pulse oximetry, pulmonary function studies, and electrocardiograms.
• Prepares a treatment evaluation to include a bedside respiratory physical assessment, patient interview and a review of patient’s medical record.
• Perform appropriate actions using critical thinking skills.
• Must be able to interpret the CXR, ABG, and PFT’s when reviewing patient data.
• Assembles, checks, operates and troubleshoots all cardiopulmonary equipment such as artificial airways, ventilators, oxygen analyzers, oxygen delivery devices and blood gas analyzers.
• Participates in tasks related to infection control, safety and quality assurance.
• Performs required cleaning and maintenance of all cardiopulmonary equipment and work areas.
• Utilizes appropriate customer scripting as evidenced by observation and improved patient satisfaction.
• Perform other job duties as required
- Magnet®-designated hospital
- 150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2023
- Top 10 Military Friendly® Employer, Gold Designation, 2023
- Top 10 Military Spouse Friendly® Employer, 2023
- Level III Neonatal Intensive Care Unit
- Level III Trauma Center