Technical Support Examples Pdf Jobs in Usa

Now hiring for a Customer Support Operations Coordinator in Atlanta!

This is a temporary to permanent hire position working a hybrid schedule.

About the Role

We are seeking a highly organized and detail‐oriented Support Operations Coordinator to join our team. In this role, you will oversee the full lifecycle of support tickets within the call center, ensuring timely responses, proper escalations, and high‐quality resolutions. You will help maintain the health of the ticket queue, support agents with process clarity, and continuously improve documentation, scripts, and workflows to enhance efficiency and customer experience.

Key Responsibilities:

Ticket & Queue Management

• Monitor inbound support tickets to ensure timely assignment, updates, and resolution within SLA.
• Identify stalled, aging, or misrouted tickets and take corrective action.
• Route escalations to the appropriate internal teams (Tier 2, Tier 3, Support).
• Track daily ticket volume, backlog, and closure rates.

Quality & Process Improvement

• Review recurring issues and recommend updates to troubleshooting scripts and runbooks.
• Partner with the team to refine workflows that reduce handle time and improve first‐contact resolution.
• Identify documentation gaps and create or update knowledge base content.
• Analyze ticket trends to recommend training topics or process enhancements.

Support Operations Coordination

• Serve as the point of contact for ticketing system best practices and improvements.
• Ensure agents follow documentation standards and resolution procedures.
• Collaborate with cross‐functional teams to resolve systemic issues impacting support.

Reporting & Metrics

• Generate daily and weekly reports on ticket status, SLA performance, backlog, and escalations.
• Highlight risks, bottlenecks, and operational issues to leadership.
• Track improvements in script and runbook effectiveness over time.

As a RemX Customer Support Operations Coordinator We Offer You:

• Competitive pay
• Paid weekly (Direct Deposit or ATM Debit Card available)
• Access to health benefits and retirement plan
• A personal recruiter to help with job searches and assistance when at work!

Required Skills & Experience:

• 2-4 years of experience in a call center, technical support, or service operations environment.
• Excellent organizational skills with the ability to manage multiple priorities.
• Strong analytical mindset with the ability to identify process inefficiencies.
• Clear written and verbal communication skills; technical writing experience is a plus.
• Experience creating or maintaining support documentation is preferred.

Find A Job That Works for You!

Each and every day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people. That’s why we work hard to find you the right job at the right company. Explore all the exciting opportunities RemX offers and find the right job for you!

Enjoy working independently and as part of a team in a fast-paced environment? We are seeking a highly motivated OEM Aftermarket Sales/Support Specialist to join our team. The ideal candidate will play a key role in driving aftermarket sales and services for our OEM products, ensuring customer satisfaction, and fostering long-term relationships with both existing and new customers. This position requires a high level of customer service responsibilities including problem solving skills, product knowledge, and the ability to help support customers in maintaining, upgrading, and servicing their equipment. The role will collaborate with engineering, product development, logistics, and our operations teams to ensure aftermarket solutions meet customer needs and parts accuracy.

Key Responsibilities:

• Aftermarket Sales: Promote and sell OEM aftermarket parts and services to existing and new customers, ensuring revenue growth and profitability within the aftermarket segment.
• Customer Relationship Management: Build and maintain strong relationships with key customers, including dealerships and end users, providing support and expert advice on the use and proper selection of OEM parts and products.
• Product Support: Provide technical support for aftermarket products, including troubleshooting, identifying parts, and offering solutions for repairs and upgrades.
• Inventory Management: Collaborate with distribution partners to manage inventory levels of aftermarket parts and products, ensuring timely availability and delivery to customers.
• Training and Education: Work with customers on the use of our dealer portal, iStore and related programs.
• Order Entry: Manage orders in a timely manner and update customers accordingly with lead times and pricing.
• Cross-Functional Collaboration: Work closely with engineering, purchasing, and operations teams to ensure proper aftermarket pricing and margin targets.
• Reporting and Analysis: Provide regular updates and reports on sales performance, quotes, customer feedback, and market trends to help grow market share.
• Other Responsibilities: Various projects and responsibilities as assigned.

Basic Qualifications:

• High School Diploma or GED

Preferred Qualifications:

• 5+ years of proven experience in aftermarket sales, technical support, or customer service within an OEM environment.
• Experience with MS Office.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal teams.
• Problem-solving mindset with the ability to handle complex customer issues and provide timely solutions.
• Strong organizational skills and attention to detail.
• Knowledge of Parts Manuals, Bill of Materials and engineered prints.
• Strong negotiation and sales skills with a results-driven approach.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Job Title: Field Support Officer (FSO) – IT Support

Location: Covington

VA

Evadale

TX

Cottonton

AL

Roanoke Rapids

NC

Longview

WA

Job Description:

We are looking for a Field Support Officer (FSO) to provide onsite IT support for network and end-user devices. The candidate will be responsible for troubleshooting network connectivity issues, switches, printers, and Wi-Fi to ensure smooth IT operations.

Responsibilities:

• Provide onsite support for network connectivity and LAN issues.
• Troubleshoot and maintain network switches and basic networking devices.
• Install and support printers and resolve printing issues.
• Troubleshoot Wi-Fi connectivity and access point issues.
• Support desktops, laptops, and peripheral devices.
• Respond to user tickets and resolve technical problems.
• Escalate complex issues to the network or infrastructure team when required.

Requirements:

• Basic knowledge of networking, switches, printers, and Wi-Fi.
• Experience in IT support or field support.
• Good troubleshooting and communication skills.
• Ability to provide onsite technical support.

About the Company: MCI is a 46-year-old industry leader in the design, manufacture, and assembly of electrical controls, electrical enclosures, irrigation pumps and controls, municipal and commercial pump stations, water purification systems and design-to-order metal fabrications. We serve a variety of industries with standard and custom products including water pumping, oil production-drill and refining controls, waste water treatment, conveying, baggage conveying, handling, and more!

About the Role

The Product Support Technician provides customer-facing technical support and parts support for MCI-manufactured products, with a primary focus on the Flowtronex division’s water pumping and purification equipment. This role supports customers, distributors, service centers, and field service technicians by troubleshooting equipment issues, preparing quotations, processing parts-related requests, and helping administer warranty claims. The position also serves as an important link between the field and internal teams by communicating product feedback to engineering and management to support continuous improvement.

Responsibilities

• Provide phone and email support to customers, service centers, distributors, field service technicians, and internal employees regarding service, parts, and equipment operating in the field.
• Respond to technical assistance calls and support replacement-parts inquiries for MCI products.
• Prepare written and verbal quotations for parts, accessories, and service-related needs.
• Sell parts and accessories and help coordinate timely delivery to customers and service partners.
• Support administration of warranty claims and document relevant service information.
• Research historical files and equipment records to determine correct product configuration and operating requirements.
• Communicate field issues, product concerns, and improvement opportunities to engineering and management.
• Support MCI’s commitment to responsive customer service and high-quality aftermarket support.

Qualifications

• Strong customer service skills and a professional, service-oriented approach.
• Strong mechanical aptitude and the ability to work through equipment-related issues logically.
• Solid PC skills and the ability to document, research, and communicate information clearly.
• Strong written and verbal communication skills with customers and internal departments.

Preferred Skills

• Experience with pumps, electrical controls, or similar industrial equipment.
• Experience with PLC logic, variable frequency drives (VFDs), or related control systems.
• Experience with replacement-parts sales, quotations, or aftermarket support.
• Ability to interpret older records or equipment files to support troubleshooting and service decisions.

Pay range and compensation package

Medical, dental, and vision coverage, including free medical options! PTO and company holidays. Quarterly bonus program for all positions. 401(k) Health and dental insurance.

Disclaimer

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

EEO Notice

Motor Controls, Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Motor Controls, Inc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Plumbing Technician & Support Professional

Come join the TOTO USA Family!

The bathroom is where we start and end our days - it's an everyday luxury we'd never want to do without. TOTO believes that people should have the greatest comfort, convenience and performance design possible in the bathroom. Improving people's lives is what inspires every TOTO innovation.

TOTO is one of the world's largest plumbing products manufacturers. We offer a complete line of residential and commercial plumbing fixtures and fittings, faucets, accessories, shower and flush valves, as well as lavatories, toilets, air baths and urinals. More than 1,500 TOTO engineers and their colleagues are committed to achieving the seamless integration of performance, conservation, technology, and innovation.

Perks of the job,

· Excellent benefit package which includes medical, dental, vision, and life insurance.

· Paid vacation, Paid Holiday & 401K, Company match after (1) one year that vests immediately upon participation

· Collaborative, dynamic work environment within a fast-paced awesome company

MAJOR FUNCTION:

Plumbing Technician & Support Professional performs tasks in the after sales service of products based on verbal and written instructions such as but not limited to Standard Operations Procedures (SOPs), Standard Inspection Procedures (SIPs), Work Orders (WO’s).

TOOLS AND EQUIPMENT:

May include, but not limited to: hand tools, power tools, company van, storage unit, parts kits, voltage meter, testers, water valves, electronic components, after service manuals, company tablet, company phone, company gps, cameras, PPE, safety kits, disposal materials, etc...

MATERIALS:

May include, but not limited to: Contact with: ABS plastic parts, silicone rubber parts, brass and stainless steel parts, cardboard boxes, wooden pallets, adhesive labels, vitreous china products. Contact with oil lubricant/preservative as well as powder mold release/preservative on vendor parts. Utilizes Windex, alcohol, acetone, Loctite, silicone oil, silicone grease and cleaners such as Lysol.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Plumbing Technician & Support Professional - MAIN DUTY - Performs repairs on Washlets, Neorest, or any TOTO products in the field.
2. MAIN DUTY - Call Center / Handles inbound customer calls, follow ups, scheduling, troubleshooting, etc…
3. Handles Tech Service email queues / chat queues as needed.
4. Showroom visiting, making a relationship, responding their inquiry
5. Must be able to travel on behalf of TUS. USA / Canada – Inspection / Repair / Other
6. Follows all company policies and procedures, including, but not limited to the employee handbook.
7. Must locate, read, understand, and follow SOP’s, SIP’s, and/or WO’s.
8. Performs duties outlined in work instructions such as SOP’s/SIP’s.
9. May work with raw materials in the process.
10. Assembles/Inspects various parts in accordance to SOPs/SIP’s.
11. Maintains accurate inventory count as appropriate in process.
12. Performs quality checks during the process as outlined in SOP/SIP.
13. Maintains good housekeeping practices (safe, neat, and orderly work area per 5S program), follows all safety rules and abides by all applicable local, state and federal laws and regulations. Follows and supports ISO related activities, and encourages other associates to follow ISO recommendations.
14. Assists with training personnel as needed.
15. Performs other duties as assigned.
16. Actively contributes to continuous improvement within their area as well as the After Service Department.

EDUCATION AND EXPERIENCE:

High school diploma, GED or equivalent with a minimum of 3 years mechanically related experience (Plumbing / HVAC / Electronic Repairs / etc.). Must be able to use the Windows platform and all related programs. Must possess basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals). Ability to read and comprehend basic written instructions and procedures.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a Plumbing Technician & Support Professional to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Technical Support Specialist regularly required to stand, use hands to finger, handle, twist or feel; and reach with hands and arms.
2. Frequently required to walk; stoop, kneel or crouch; and speak or listen.
3. Frequently required to operate a vehicle for an extended amount of time, maintaining an acceptable driver’s abstract.
4. Lifting as required in job and SOP
5. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
6. Where appropriate the use of personal protective equipment (PPE) including, but not limited to, hearing protection, hard hats, disposable gloves, shoe covers, safety vest, safety shoes, and company uniforms/hats.
7. Repetitive bending/pulling.
8. Repetitive movements of fingers, hands, wrists and arms.
9. Ability to lift fifty pounds repeatedly.
10. Ability to protect a customer’s property, sanitation, and disposal of hazardous material (bio / electronic).

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment consists of an indoor office facility with limited heat in winter, not air conditioned in summer. Summer heat is moderate. Outdoor customer household. Minor exposure to odors from lubricants/preservatives as well as fumes from gas operated vehicles. Moderate noise levels are present. Job requires the use of personal protective equipment (PPE) that may include, but not limited to; protective gloves, ear plugs, safety glasses, protective sleeves, and safety shoes. Minimal possibility of accidents of a minor nature requiring first aid.

Regardless of Position/Title, all employees are expected to provide the highest level of customer service and kindness for the TOTO organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. As an employee, you are expected to perform other duties, as assigned.

TOTO USA is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

TOTO USA provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. We are committed to maintaining a drug-free workplace.

Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)

The Client

This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.

The Role

This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience

Responsibilities

• Handle tickets and calls directly to build deep product knowledge and earn customer trust
• Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
• Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
• Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
• Define and track key operational KPIs and build automations to drive ongoing efficiency
• Champion team autonomy and maintain quality standards throughout a period of significant scale

What We Need to See (Essential)

• 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
• Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
• Proficiency in maintaining & utilizing ticketing CRMs
• Demonstrated ability to thrive in hypergrowth environments and build processes from zero
• Comfort working across time zones (specifically West Coast)
• Genuine alignment with the company's mission in women's and children's health

What We’d Like to See (Bonus)

• Experience in a healthcare or regulated SaaS environment
• Familiarity with building or scaling a support function at a Series A-C stage company
• Experience with CRM automation and reporting

Location: Hybrid

Package: $60-80 per hour

Duration: 4 months

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Customer Support:

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support:

• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations:

• This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
• Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
• Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence:

• Navigate multiple systems simultaneously while engaging with customers in real time.
• Document all interactions thoroughly and accurately.
• Adhere to company policies, compliance requirements, and privacy standards.
• Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
• Execute and maintain approved planograms for mobile devices and signage
• Maintain inventory accuracy for display devices and fixtures
• Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

Collaboration & Communication:

• Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
• Share insights on recurring issues to improve processes and customer experience.
• Maintain a positive, professional demeanor during all interactions.

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance Type:

Security Clearance Status:

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

Job Summary:

The Systems Engineering and Test Center's Life Cycle Engineering Directorate is responsible for ensuring our products are Safe, Reliable, Maintainable and delivered on time. Life Cycle Engineering consists of multiple disciplines that support engineering, our program offices and our customers. Our Life Cycle Engineering disciplines participate in the total life cycle of our products from conception to deactivation.  Our focus area is product support, including the following disciplines: Reliability System Safety and Supportability. We are seeking a Logistics Support Specialist to join our SM6 team located onsite in Tucson, AZ. You will be part of the Systems Engineering and Test Center, supporting products from design through validation, integration, and long-term sustainment.

What You Will Do:

• Utilize PRISM manufacturing software to provide analysis for program leaders
• Creating and presenting proposals to US Navy customers
• Executing improvements to business system integrity and spares planning methodology
• Support depot/sustainment efforts by working across functional boundaries
• Produce maintenance plans, demilitarization plans, and sustainment plans
• Author and peer review technical support documents for Contract Data Requirements List (CDRL)
• Lead In-service Failure Reporting, Analysis Corrective Action System (FRACAS)
• Author and peer review Surface Missile Processing Descriptions (SMPD) to enable customer maintenance, handling, and troubleshooting of missile hardware
• Author and peer review Special Processing Instructions (SPI) to enable customer maintenance personnel to support specific events
• Conduct procedure validations and collaborate with customers to perform procedure verifications 
• Support various Integrated Logistics Service (ILS) and depot functions as needed

Qualifications You Must Have:

• Typically requires: A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience.
• Experience with factory operations and/or depot activities.
• Experience with PRISM.
• Active and transferrable final U.S. government issued security clearance is required prior to start date with the ability to obtain program access after start. US citizenship is required, as only U.S. citizens are eligible for a security clearance.  ​
   

Qualifications We Prefer:

• Familiarity with OPUS and/or LOKI software.
• Understanding of depot hardware inventory, warehousing, and movements
• Experience working with US Military programs.
• Experience producing/conducting maintenance training courses, system fielding, or depot/sustainment support functions.

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.
• Relocation Eligible – Yes
   

Learn More & Apply Now!

Please consider the following role type definition as you apply for this role.

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
• This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSACAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here:  position is an onsite role – Tucson Arizona

• We Are RTX

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Hiring: Sr Project Engineer / Technical SW Project Manager – Medical Device

Location: Minneapolis, Minnesota (Fully Onsite)

Type: W2 (Contract to Hire)

We are hiring a Senior Software Engineer (Mobile Project Lead) to drive end-to-end delivery of mobile software releases for an innovative company. This role blends hands-on Android development with technical project leadership in a regulated medical device environment.

Key Responsibilities:

Own complete mobile software release execution

Lead backlog refinement, sprint planning & release planning

Translate product requirements into structured user stories

Track Agile metrics and drive execution discipline

Collaborate with Product, Dev & Test teams

Ensure compliance with quality systems & regulatory standards

Must-Have Skills:

8+ years of mobile application delivery experience

Strong Android development (Kotlin or Java)

Hands-on mobile software development experience

Experience in Agile/Sprint environments

Backlog management & release ownership

Technical software project management

Mobile testing & quality practices

Strong leadership & cross-functional collaboration.

Nice to Have:

Kotlin Multiplatform (KMM)

DevOps tools (GitHub, GitLab)

CI tools (Jenkins, Bamboo)

Experience with iOS

ALM tools like PTC Codebeamer.