Technical Support Examples Jobs in Usa

How will you make an impact?
This onsite opportunity is a CNC Programmer role, where the individual will be responsible for developing and maintaining CNC machining processes.

Location/Division Specific Information: Elmira, NY – Engineering Technician II – CNC Programmer. Jabil Elmira is a manufacturing and assembly facility where employees build, test, inspect, and support the production of various products. It includes engineering, quality, materials, and production operations typical of a Jabil manufacturing site.

What will you do?

• Provides technical support for existing processes, including hands-on troubleshooting and failure analysis for milling machines, lathes, EDMs and other CNC equipment.

• Performs programing, qualification, implementation and debugging of CNC programming and functional framework for new and updated machining processes.

• Performs measurement of parts using manual gaging and automated methods.

• Uses data driven decision making for CNC program corrections and improvements.

• Participates in creation of machine requirements for modifications and new builds.

• Participates in machine selection, vendor functional acceptance, site acceptance activities, installation and qualification activities.

• Participates in cutting tool selection, custom cutting tool design, sourcing and testing.

• Participates in tool holder selection, fixture selection, fixture design, sourcing and testing.

• Performs installation, alignment and qualification of machine components including 4th and 5th axis rotary tables, integrated tool setters, touch probes and live tool spindles. 

• Participates in training of Machine Operators on equipment maintenance, tool change, tool setting, tool offsets, data transfers and other routine operational requirements.

• Provides input on creative ways to reduce costs by streamlining processes and systems.

• Acts as a role model for Machine Operators in terms of attitude, machine asset care, troubleshooting, adherence to processes and decision making.

• May perform other duties and responsibilities as assigned.

How will you get here?

Education and Experience

• Associate’s degree preferred; or minimum of two years related experience and/or training

• High School Diploma or GED preferred not required or equivalent experience

• Minimum of 2 years of CNC programming experience.

Knowledge, Skills, Abilities  

• Experience with troubleshooting machine mechanical systems required.
• Experience with technical drawings, geometric dimensioning and tolerancing required.
• Understanding of calculations related to metal cutting (speeds, feeds, rpm, etc.).
• Experience with CNC equipment and related programming software is required. General CNC-ISO programming required (G codes/M codes) – Fanuc and/or Siemens desired
• Working knowledge CAD/CAM software required. Experience with Mastercam and CAD/CAM post processing desire ​
• Strong computer skills including Microsoft Office, specifically Word and Excel.
• Ability to prioritize work-schedules and coordinate multiple tasks.

Additional Job Requirements

• Supports and operates in a proactive, safe, climate-controlled environment

• Mix of sitting and standing with up to 7 hours per day standing.

• Requires lifting and maneuvering fixtures, material and other equipment up to 50 pounds.

• Willing to adjust schedule to support 2nd, 3rd and weekend operations on occasion as needed.

• Standard working hours apply with potential for overtime as needed.

• Readiness to work in conditions that may be warm, cool and/or noisy along with exposure to oil, coolants and other manufacturing related chemicals.

Location: On-site

Employment Type: Contract (3-6 months)

Seniority Level: Mid-Senior

Industry: IT Services & Consulting

Job Functions: Analyst, Technical Support

JOB SUMMARY

Provide advanced technical support for enterprise iOS/iPadOS devices and services across a 7x24x365 operation. Scope includes device lifecycle activities, day‑to‑day work in Workspace One (enterprise MDM experience required; VMware Workspace ONE preferred), and carrier account management (procurement, plan optimization, billing reconciliation, SIM/eSIM lifecycle, and compliance). This role implements and supports standards defined by engineering/InfoSec and does not create new configuration profiles or perform high‑level MDM engineering.

JOB RESPONSIBILITIES

1) Mobile Device Lifecycle & UEM Administration (Support Focus)

• Provision, enroll, and configure corporate and COBO/COPE devices using Apple Business Manager Automated Device Enrollment.
• Apply and monitor MDM profiles, apps, and compliance policies as defined by engineering; troubleshoot assignment/scope issues and escalate when needed.
• Perform Tier 2/3 incident, request, and problem management for iOS/iPadOS; provide escalation support to the Service Desk.
• Support device security (passcodes/biometrics, OS updates, encryption status) and remediate non‑compliance in line with established policies.
• Execute device kitting, staging, shipping/receiving, and RMA processes with accurate CMDB/asset updates.

2) Carrier Account & Telecom Expense Management (TEM)

• Own day‑to‑day carrier account administration across supported wireless providers (e.g., line adds/changes/deactivations, number porting, device/SIM swaps, eSIM activations, IMEI/SIM tracking).
• Monitor and optimize rate plans, pooled data, features, and international roaming; recommend changes to minimize cost while meeting business needs.
• Perform monthly billing reconciliation (usage anomalies, overages, credits/disputes), cost allocation, and reporting; partner with Finance and Procurement.
• Coordinate device procurement (corporate buying programs, upgrades, trade‑in/buyback, warranty/insurance) and maintain accurate inventories.
• Ensure regulatory and emergency services readiness (e.g., E911 records where applicable), fraud prevention (SIM/eSIM security), and loss/theft controls.
• Maintain carrier portals, account hierarchies, and user permissions; document processes and KPIs (cycle time, cost per line, optimization savings).

3) Security, Compliance & Access (Implementation)

• Participate in security incident response for mobile threats (phishing, lost/stolen devices); execute remote lock/wipe and evidence preservation.
• Contribute to audit, risk, and compliance activities (SOX, PCI, privacy) by maintaining accurate records and consistent controls.

4) Service Delivery & End‑User Experience

• Deliver high‑quality deskside/remote support for executives and front‑line staff; prioritize critical operational roles.
• Maintain and continuously improve SLA/OLA performance (response, restore, request fulfillment); publish support playbooks and knowledge articles.
• Provide VIP/mission‑critical support during operations, travel, and events, including on‑call rotation in a 7x24x365 environment.

5) Asset, Inventory & CMDB

• Track mobile assets end‑to‑end (request → deployment → in‑service → repair → decommission/sanitation) and maintain accurate CMDB and stock levels.
• Reconcile device inventory with carrier billing and MDM records; remediate orphaned lines/devices.

6) Projects & Continuous Improvement (Execution)

• Support mobile‑related projects (iOS updates, app rollouts) by executing tasks under guidance, participating in UAT/pilots.
• Recommend process improvements and self‑service opportunities; update SOPs/KBs to reduce repeat tickets and improve reliability (no custom MDM engineering or scripting expected).
• Evaluate new devices and accessories; document results and provide feedback into standards.

7) Documentation & Knowledge Management

• Create and maintain standard operating procedures (SOPs), runbooks, and end‑user guides with inclusive, plain language.
• Publish and maintain knowledge base articles for the Service Desk and end users; deliver targeted training where needed.

8) Vendor, Carrier & Stakeholder Management

• Build strong partnerships with carriers, OEMs, and MDM vendors; manage escalations and service requests to resolution.
• Collaborate with Security, Networking, Procurement, Finance, HR, and Business Operations to align mobile services with business outcomes.
• Track and report KPIs (ticket volume, MTTR, compliance rate, device health, cost per line, optimization savings) and drive data‑informed decisions.

9) Mentorship & Team Development

• Mentor associate and mid‑level analysts on iOS/iPadOS support workflows, MDM usage, and carrier processes; contribute to cross‑training and skill growth.
• Promote a culture of safety, inclusion, and continuous learning.

Note: This list is not exhaustive; additional duties may be assigned based on business needs.

QUALIFICATIONS

Education

• Associate’s degree in Information Technology or a related field; or equivalent practical experience.

Work Experience

• 4–6 years in enterprise end‑user support with at least **3 years focused on iOS/iPadOS enterprise **support.
• Required: Enterprise MDM experience, Preferred: Experience with VMware Workspace ONE supporting large‑scale iOS fleets.
• Carrier account administration and telecom expense management (activations, ports, plan optimization, billing reconciliation).

Knowledge, Skills, and Abilities (KSAOs)

• Deep knowledge of iOS/iPadOS end‑user and admin features (managed apps, per‑app VPN, app configs, managed open‑in, DLP, device compliance) with an emphasis on support and implementation.
• Working knowledge of MDM platforms to apply existing profiles/policies, assign apps, troubleshoot scoping/compliance, and escalate engineering issues appropriately.
• Familiarity with Apple Business Manager (Apps & Books, Managed Apple IDs, Automated Device Enrollment) and related support workflows.
• Practical understanding of carrier services: SIM/eSIM lifecycle, IMEI tracking, number assignment/porting, international roaming, and cost controls.
• Data analysis for telecom billing reconciliation (Excel/Sheets, pivot tables, lookups) and KPI reporting.
• Excellent communication, customer service, and stakeholder management; ability to explain technical topics in plain language.
• Basic scripting/reporting familiarity is a plus (e.g., exported reports, simple data cleanup); no custom MDM scripting required.
• Knowledge of ITIL practices (incident, problem, change, request, CMDB/asset).
• Ability to lift and carry mobile equipment/shipments (up to ~20 lbs).

Certifications (Preferred)

• Apple Device Support/Deployment certifications.
• Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) or equivalent.
• VMware/Omnissa VCP‑DWS (preferred).

WORKING CONDITIONS

• Supports a 7x24x365 operation with occasional after‑hours work and on‑call rotation.
• May require limited travel for deployments, vendor meetings, or training.

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance Type:

Security Clearance Status:

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression.  We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat.  Our team solves tough, meaningful problems that create a safer, more secure world. 

Raytheon Engineering designs, produces, and builds new technologies and enhances existing capabilities to solve our customers’ most complex challenges.  The Airborne Antenna Design Department is a team of engineers responsible for electrical design and development of RF products within Raytheon.  Our charter is to provide expertise in sub-systems engineering, RF and radome design, digital apertures, antenna ranges and module test.  

We are looking to add to our team and desire a Senior Technical Support Engineer to be part of a team that provides the most advanced end-to-end solutions that detect, track, engage and neutralize a broad range of threats.  The role includes knowledge of RF product testing and associated RF test equipment, typically obtained through a University Degree program, or through work experience.  May have practical knowledge of projects, programs and systems with the ability to make enhancements in daily work. 

What You Will Do

• Work with various teams of engineers, assemblers, and technicians.

• Perform electrical engineering functions involving the layout, building, testing, troubleshooting, repairing and modification of electronic or electro-mechanical devices, assemblies, subsystems, and systems.

• Perform analysis on production data, to determine root cause analysis of failures.

• Be involved in planning and executing rework of production assemblies.

• Coordinate and execute tasks in Raytheon antenna ranges, maintain and standardize range infrastructure to meet program requirements.

• This 1st shift role will be 100% on-site and based in McKinney, TX.

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior work experience to include any combination of the following:

  • Experience with RF fundamentals, such as RF electro-magnetic spectrum, propagation delay, and RF components.

  • Experience with antenna measurement patterns and how antennas work.

  • Experience with decibels (dB’s) and/or dBm values within respect to equivalent power levels in Watts.

• The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer

• RF experience and knowledge of microwave theory.

• Ability to build positive relationships and craft clear communication in and out of direct team members.

• Focus on results with ability to drive tasks to closure.

• Active DoD Secret clearance with investigation within last five years.

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.

• This position offers relocation based on candidate eligibility.

Learn More & Apply Now!

• Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

• Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here:  

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance Type:

Security Clearance Status:

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. 

Raytheon Engineers design, produces, and builds new technologies and enhances existing capabilities to solve our customers’ most complex challenges. The Airborne Antenna Design Department is a team of engineers responsible for electrical design and development of RF products within Raytheon. Our charter is to provide expertise in sub-systems engineering, RF and radome design, digital apertures, antenna ranges and module test.

We are looking to add to our team and desire a Technical Support Engineer to be part of a team that provides the most advanced end-to-end solutions that detect, track, engage and neutralize a broad range of threats. The role includes knowledge of RF product testing and associated RF test equipment, typically obtained through a University Degree program, or through work experience. May have practical knowledge of projects, programs and systems with the ability to make enhancements in daily work. 

What You Will Do

• Work with various teams of engineers, assemblers, and technicians.

• Perform electrical engineering functions involving the layout, building, testing, troubleshooting, repairing and modification of electronic or electro-mechanical devices, assemblies, subsystems, and systems.

• Perform analysis on production data, to determine root cause analysis of failures.

• Be involved in planning and executing rework of production assemblies.

• Coordinate and execute tasks in Raytheon antenna ranges, maintain and standardize range infrastructure to meet program requirements.

• This 1st shift role will be 100% on-site and based in McKinney, TX.

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and less than 2 years of prior work experience to include any combination of the following:

  • Experience with RF fundamentals, such as RF electro-magnetic spectrum, propagation delay, and RF components.

  • Experience with antenna measurement patterns and how antennas work.

  • Experience with decibels (dB’s) and/or dBm values within respect to equivalent power levels in Watts.

• The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer

• RF experience and knowledge of microwave theory.

• Ability to build positive relationships and craft clear communication in and out of direct team members.

• Focus on results with ability to drive tasks to closure.

• Active DoD Secret clearance with investigation within last five years.

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.

• This position offers relocation based on candidate eligibility.

Learn More & Apply Now!

• Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

• Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here:

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Defense, Space & Security (BDS) organization is seeking an Engineering Technical Support Tech (Associate and Mid-Level) to join the B-1B Full Scale Fatigue Test team located in Tukwila, Washington.

A successful member of this team will be responsible for managing paper and digital engineering documentation related to inspections and repairs for the Bombers B-1B Full Scale Fatigue Test program.

Position Responsibilities:

• Compiles, analyzes, develops and formats data by utilizing engineering standards, processes and computational tools to provide documentation that assists in the development of engineering life cycle products, services and processes.
• Analyzes documentation/products to verify regulatory conformance and contractual compliance.
• Maintains and improves products (e.g., engineering data, spreadsheets, and documentation), processes and services to ensure consistent quality of data used to accomplish engineering tasks.
• Creates and maintains design documentation by using company/industry standards to communicate the end product to customers.
• Develops and maintains engineering related user documentation to support the design of engineering systems. 
• Maintains libraries to ensure accurate data collection for internal and external customers
• Manages test hardware inventory, documentation and places orders for replacement hardware and materials in support of test execution as required
• Organizes data for weekly, monthly, and annual engineering reports and test readiness reviews

This position is expected to be 100% onsite.  The selected candidate will be required to work onsite in Tukwila, Washington.

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start may be required.

Basic Qualifications (Required Skills/Experience):

• 1 or more years of related work experience
• Excellent organization and documentation skills
• Excellent written, verbal communications and presentation skills
• Exceptional attention to detail
• Demonstrated ability to learn new processes quickly
• Skilled with MS365 office suite including Power Automate and Azure Dev Ops
• Strong desire to work with digital and paper engineering documentation

Level 2 Preferred Qualifications (Desired Skills/Experience):

• 3 or more years' related work experience or an equivalent combination of education and experience
• General understanding of Aircraft structure and fasteners
• Can write code, scripts and macros in various programming languages, VBA & Python preferred but additional languages a plus
• Skilled at database development and can manage existing databases and develop new database tools using SQL
• Experience managing and organizing large libraries of digital and paper engineering documents
• Understands machine learning tools and is skilled at creative applications of machine learning tools to accelerate engineering activities
• Skilled at digital automation of processes using Python, VBA, powershell or other coding languages

Level 3 Preferred Qualifications (Desired Skills/Experience):

• General understanding of aircraft structure and fasteners
• General understanding of aircraft mechanical structures detail part drawings
• 5 years experience writing code, scripts and macros in various programming languages, VBA & Python preferred but additional languages a plus
• 3 years experience with database development and can manage existing databases and develop new database tools using SQL
• 5 years experience managing and organizing large libraries of digital and paper engineering documents
• 3 years experience using machine learning tools and is skilled at creative applications of machine learning tools to accelerate engineering activities
• 3 years experience performing digital automation of processes using Python, VBA, PowerShell or other coding languages

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Shift:

This position is for 1st shift.

Union:

This is a Union represented position

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Summary Pay Range Associate: $56,950 - 77,050

Summary Pay Range Mid-Level: $68,850 - 93,150

Applications for this position will be accepted until Mar. 23, 2026

Export Control Requirements:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Export Control Details:

US based job, US Person required

Relocation

Relocation assistance is not a negotiable benefit for this position.

Security Clearance

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Responsibilities岗位职责：

1.为全球储能项目和客户提供应用支持，主要是在美洲地区。

2.储能市场和竞争对手研究和产品规划

3.产品和技术文档的起草、翻译、优化和管理。

4.为技术、销售、服务同事和客户提供技术培训。

5.收集产品优化和改进建议。

6.其他与该职位相关的工作。

1. Application support on energy storage projects and customers globally, mainly in North Americans region.

2. Energy storage market and competitor research and product planning

3. Product and technical documentation drafting, translation, optimization, and management.

4. Technical training for technical, sales, service colleagues, and customers.

5. Collecting suggestions for product optimization and improvement.

6. Other jobs and work related to this position.

Job Requirement 任职要求：

1.Major in electrical, at least a bachelor's degree is necessary;

2.2+ years of experience in a related BESS function or area of specialization;

电气专业，至少需要学士学位；-2年以上相关储能专业领域工作经验；

Looking to join a fast-growing and award-winning leader in Travel Tech?

Our client, an international cloud-based booking and property management platform, is looking for a Customer Support Advisor who'll assist customers for the North American market.

Main Responsibilities

This is a fast paced environment and the ability to multitask and to work well under pressure is essential. This role is a customer-facing position, and employees in this role regularly interact directly with customers to provide support, resolve issues, and create positive experiences for customers.

• Provide multi-channel support and advice to resolve customer queries by phone, chat
• and web portal methods equally comfortably
• Expected daily volume of 30-50 contacts daily at full capacity
• Resolve 85% of customer issues at 1st point of contact
• Assist customers to maximize their success through understanding how best to use company's technology, and resolve any technical problems they may be experiencing with the software
• In addition to technical and usage issues, handle general business enquiries, usually related to guest reservations, and interact with major travel agencies such as , Expedia, Airbnb, Agoda etc.
• Set up screen share sessions in order to troubleshoot more complex issues including issues related to company's software suite and Online Travel Agency connections for example
• Escalate genuine technical to 2nd line support or the R&D Team using the CRM system
• Meet and exceed customer service KPIs consistently
• Identify issue trends and report these to the management team
• Assist in producing help articles and tools in company's University and for internal use

Candidate Profile

This is a customer-facing position and employees in this role regularly interact directly with customers to provide support, resolve issues, and create positive experiences for customers—even when customers may be frustrated or upset. Accordingly, employees must have strong interpersonal and problem-solving skills, and the ability to handle these situations with professionalism, patience, and effective communication.

• Must be currently based in Dallas, TX and legally authorized to work in the United
• States.
• Associate's Or Bachelor's Degree required
• 3-5 years of experience in a Customer Support/SAAS Software Support role solving
• issues on the phone, email and live chat
• Excellent spoken and written English
• Excellent problem-solving and analytical skills
• Tech-savvy with strong troubleshooting and critical thinking skills to identify root
• causes
• Ability to convey complex technical information in a simplified and easy to
• understand manner to a general audience
• Polite, professional, calm under pressure
• Ability to adapt to changing priorities based on business needs
• Must be able to work a variety of shifts across 7 days

What the company offers

• Permanent full-time contract
• Health Care, 401k Plan, PTO along with major holidays
• A team driven by a passion to win, with an unwavering commitment to putting our
• customers first
• Combine hard work and fun within a great company culture together with smart,
• driven and social people
• Location: Dallas, TX (hybrid schedule)

Role: Administrative Support Staff

Location: onsite daily - Boston, Massachusetts

Duration: 8 month contract (through end of November) extension possible

Work Schedule: 35 hours/week ? TBD 8:30-4:30 or 9:00-5:00

Job Description:

Administrative Support Staff

Position Overview

Provide administrative support for the Women Who Empower Innovator Awards application cycle, ensuring smooth operations from call for applications through finalist selection. This role supports the Special Assistant and Project Manager of Alumni Relations and Annual Giving and works in partnership with the Executive Director of Women’s Entrepreneurship in managing a high-volume application process with attention to detail, accuracy, and adherence to established timelines.

Key Responsibilities – Application Cycle Management

Application Period (March-April)

• Monitor application submissions daily and track volume across award categories to ensure balanced representation
• Send application deadline reminder communications to prospective applicants
• Provide technical support to applicants experiencing issues with the online application portal
• Review incoming applications for completeness and flag missing required fields

Verification & Data Management (March – April)

• Conduct degree verification by cross-referencing applicant information with university records in ascend
• Coordinate with Registrar's office through designated liaison to verify discrepancies (minimum 2-week turnaround required)
• Verify and update applicant address information using ascend database
• Flag records with outdated or inconsistent information on tracking spreadsheets
• Follow up with individual applicants to collect missing application information after deadline
• Manage data extraction and organization for reader distribution

Reader & Judge Support (April – May)

• Maintain a record of readers and judges and properly code in data management platform
• Prepare and distribute application packets to readers, grouping applications by venture theme
• Compile and organize reader scorecards as they are returned
• Prepare semifinalist application materials for judge review
• Schedule and coordinate finalist presentation meetings
• Maintain confidential records of all evaluations and scores

(June-November)

• Administrative Support
• Maintain organized filing system for all application materials and evaluation documents
• Ensure adherence to established timeline and alert Executive Director of Women’s Entrepreneurship of potential delays
• Support communication with readers, judges, and applicants as needed
• Assist with preparation of final recommendations for approving authority
• Coordinate notification process for awardees and non-awardees by July 31 deadline
• Other duties as assigned to support the Advancement Division

Required Qualifications

• Strong attention to detail and ability to identify discrepancies in data
• Proficiency with database systems (experience with ascend preferred)
• Advanced skills in Microsoft Office Suite, particularly Excel for data management
• Experience with WordPress or similar content management systems
• Excellent organizational skills and ability to manage multiple deadlines simultaneously
• Strong written and verbal communication skills
• Ability to handle confidential information with discretion
• Demonstrated ability to work independently and problem-solve

Preferred Qualifications

• Experience with Qualtrics or Canvas learning management systems
• Familiarity with university advancement or alumni relations operations
• Knowledge of entrepreneurship or innovation programming
• Previous experience supporting awards or scholarship programs