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Systems Analyst
Salary not disclosed
Atlanta, GA 3 days ago
Apply for JobJob ID295974

LocationAtlanta, Georgia

Full/Part TimeFull-Time

Regular/TemporaryRegular

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About Us

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.



Job Summary

Systems Analysts are responsible for evaluating and improving the institution's information systems to meet the needs of users and enhance operational efficiency. This role involves gathering requirements, analyzing processes, and collaborating with stakeholders to implement effective technological solutions.



Responsibilities

Job Duty 1 -
Gather and analyze requirements from stakeholders to understand their needs and identify opportunities for improving information systems within the institution.

Job Duty 2 -
Evaluate existing systems and processes, documenting findings and providing recommendations for enhancements to increase efficiency and effectiveness.

Job Duty 3 -
Conduct testing and validation of new systems or updates to ensure they meet specified requirements and function as intended.

Job Duty 4 -
Provide training and support to end-users on new systems and processes, facilitating a smooth transition and promoting user adoption.

Job Duty 5 -
Develop and maintain documentation related to system specifications, processes, and user guides to ensure clarity and accessibility for stakeholders.

Job Duty 6 -
Monitor system performance and user feedback, identifying areas for improvement and working with teams to implement necessary changes.

Job Duty 7 -
Stay informed about industry trends and emerging technologies, evaluating their potential impact and relevance to the institution's needs.

Job Duty 8 -
Collaborate with technical teams to design and implement new systems or modifications, ensuring alignment with user requirements and institutional goals.

Job Duty 9 -
Collaborate with project managers and other team members to ensure that technology initiatives are completed on time and within budget.

Job Duty 10 -
Perform other job-related duties as assigned.



Required Qualifications

Educational Requirements
Bachelor's Degree in a related discipline or equivalent combination of education and experience.

Other Required Qualifications
Occasional travel between training locations required; sitting for extended periods of time; dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components; fifting and transporting of moderately heavy objects, such as computers and peripherals.

Required Experience
Four or more years of relevant experience.



Preferred Qualifications

Additional Preferred Qualifications
Other Preferred Qualifications
Skilled in Structured Query Language (SQL) writing and understanding in other programming languages. Skilled in oral and written communications.
Skilled in project management.

Preferred Educational Qualifications
Master's Degree in a related discipline or equivalent.



Knowledge, Skills, & Abilities

SKILLS
This job requires in-depth, hands-on knowledge of and experience with enterprise and desktop applications that are assigned; proven experience with troubleshooting principles, methodologies, and issue resolution techniques; knowledge of programming languages and techniques; ability to develop and interpret technical documentation for training and end user procedures; experience with building and maintaining databases for query and problem tracking; good analytical and problem-solving abilities; ability to present ideas in business-friendly and user-friendly language; very strong customer service orientation; excellent written, oral, and interpersonal skills; experience working in a team-oriented, collaborative environment.



USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.



Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.



Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Salary Range: $60,000 - 79,000

Location: Atlanta, GA



Background Check

Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening



Not Specified
Systems Analyst - ERP Operations
Salary not disclosed
Plantation, FL 3 days ago


REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners Enterprise Technology Services Division is seeking to hire (2) ERP Technical Support Specialist to provide technical and analytical support for Enterprise Resource Planning (ERP) systems across the County. Responsibilities include system implementation, maintenance, troubleshooting, and operational support for multiple ERP modules and integrated applications. The position requires 24/7 on-call availability, occasional weekend work, and reliable remote connectivity.

This is NOT a remote position.

This announcement will remain active until enough applications have been received and may close at any time.




Benefits of Broward County Employment

High-Deductible Health Plan - bi-weekly premiums:

Single $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2000 Annually

Consumer Driven Health Plan - bi-weekly premiums:

Single $82.58 / Family $286.79

Florida Retirement System (FRS) - Pension or Investment Plan

457 Deferred Compensation employee match

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Up to 40 hours of Job Basis Leave for eligible positions

Tuition Reimbursement (Up to 2K annually)



This Position is Primarily Responsible for Supporting Technologies:
  • Work with and troubleshoot multiple ERP system modules.
  • Work with and troubleshoot specialized third-party application solutions.
  • Prepare and maintain documentation and reports.
  • Utilize multiple ticketing systems (e.g., Cherwell and Phire).
  • Work nights and weekends as needed.
  • Possess excellent written and verbal communication skills.
  • Demonstrate considerable knowledge of current research and trends in ERP technologies.
  • Ability to manage and multitask across multiple projects.

Additional Responsibilities Include:
  • Maintain tickets in an up-to-date status.
  • Monitor the ticketing system regularly.
  • Use the ticketing system to prioritize work and communicate with end-users.
  • Plan, organize, and conduct ERP operational support activities.
  • Test and validate areas for the application of automated technologies.
  • Configure systems based on user needs and maintain installations through all stages of implementation.
  • Meet with technical, functional, and user personnel for analysis, demonstrations, and training.
  • Research, test, and install new and upgraded ERP systems and software.
  • Review workflow process analyses and develop recommendations for improvements and solutions using automated systems.
  • Respond to calls or inquiries from user personnel within established policies and procedures to resolve hardware, software, peripheral equipment, or network issues.
  • Write and maintain records, reports, and documentation on system and software specifications and configurations.
  • Evaluate new systems hardware and software.
  • Maintain an accurate inventory of software, batch processes, and interfaces.
  • Document all issues, changes, and designs as required.
  • Participate as a member of the emergency activation support team servicing the ERP group during County emergencies.
  • Analyze computer application programs and support computer hardware devices.

Works independently, under limited supervision, reporting major activities through periodic meetings.

Minimum Education and Experience Requirements

Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.

(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years in systems analysis and application programs in ERP production support and on-call support relevant to ERP Peoplesoft or closely related experience.

Special Certifications and Licenses

None.

Preferences:
-Master's degree in information technology or field of study closely related to area of assignment-Two (2) or more years of experience supporting PeopleSoft
-Two (2) or more years of experience with PeopleSoft Maestro, Peoplecode, Peopletools, App Designer, SQL, SQR

SCOPE OF WORK

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Answers customer phone calls for service and provides first level over-the-phone problem resolutions; maintains records, reports and documentation on systems and software specifications and configurations.

Responds to second level field support customer service calls; processes customer requests for new services related to desktop hardware and software including performing installations, upgrades, and training, and processing and monitoring purchase requests; installs, configures, designs and maintains network and communications hardware and software; troubleshoots and resolves hardware, software and network problems.

Tests new code delivered by vendors; works with users to validate all possibilities of usage; performs regression testing to ensure that any new code will not have a negative impact on existing applications; and communicates all issues to vendors for testing and resolution.

Performs all system administration tasks, such as adding new users and disabling old users, adjusting profiles to provide correct application access to different user profiles; and makes simple changes to web pages of applications per user requests.

Trains users in different areas to make them aware of all system capabilities; teaches users how to personalize the system to their needs; and trains on other computer issues, as needed and/or requested.

Performs a variety of systems duties including, but not limited to; updating databases, coding information, analyzing information, dispatching calls to technicians.

Performs related work as assigned.

Competencies
  • Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications. Investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.
  • Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
  • Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
  • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
  • Persuades: Uses compelling arguments to gain the support and commitment of others. Gives many insightful suggestions and offers thoughtful positions, once informed about the issues. Thinks carefully and solicits insight into how to build a compelling argument that resonates with others' interests.
  • Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.
  • Nimble Learning: Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Experiments to find the best possible solution and gains insight from test cases. Makes use of new concepts and principles when addressing problems. Learns from mistakes to avoid repeating them.


WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.



SPECIAL INFORMATION

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
  • Customer focus: Building strong customer relationships and delivering customer-centric solutions.
  • Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Copyright 2025 Korn Ferry. ALL RIGHTS RESERVED

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at or email to make an accommodation request.

County-wide Emergency Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.



Not Specified
Systems Programmer III
Salary not disclosed
Columbia, SC 2 days ago
Job Title: Systems Programmer III

Location: Columbia, SC (Partial Onsite - at least 3 days per week (Tuesday - Thursday) and as needed.)

Open for remote also

Duration: 11 months


Note:


  • C2 Eligibility is Required
  • Credit check is required
  • overtime, travel, on call, weekends, off hours As needed
  • Work Hours - 8am - 5 pm

Work Environment:

Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.

Day to Day:


  • A typical day for a zVM administrator usually starts with checking system health-reviewing logs, monitoring alerts, and ensuring servers and critical services are running smoothly.
  • By the end of the day, a zVM admin ensures systems are stable, secure, and ready for whatever workloads come next.
  • Performs operational support for zVM environment: Work tickets, perform upgrades, participate in disaster recovery exercises.


Duties:


  • Write or debug programs to maintain and control computer systems software, such as operating systems, networked systems, and database systems. Provide technical and disaster recovery support for systems software.
  • 40% Research and analyze systems software problems and implement workable solutions or escalate as appropriate.
  • 40% Install, test, and maintain systems software including installing updates, upgrades, and patches, initiating tests of system programs and observing results to detect errors or work stoppage, and modifying code to correct errors.
  • 10% Assist in internal and external audits being performed across multiple lines of business for multiple platforms.
  • 5% Participate in planning and execution of disaster recovery procedures.
  • 5% Cross train in all areas of systems programming in order to efficiently perform on-call rotation.


Team Name: zVM and zLinux

Team:


  • 2-3 people specific to zVM but part of a larger 14 person team.


Required Skills and Abilities:


  • Strong analytical and logical thinking skills.
  • Comprehension of advanced data storage techniques, basic database philosophy, database management, and advanced programming techniques.
  • Understand the requirements for maintaining production systems and the effect of systems changes.
  • Solid understanding of currently utilized programming productivity tools and their use.
  • Solid understanding of quality assurance and implementation strategies of systems software.
  • Able to acquire knowledge of programming languages and tools used in the department.
  • Able to analyze software specifications for completeness and compatibility with operation systems.

Required Education:


  • Bachelor's degree Computer Science, Information Systems, or other job related field or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree


Required Work Experience:


  • 4 Years IT experience including varied programming experience.


Required Technologies:


  • zVM, RACF, Operations Manager, IBM Backup and Restore Manager, IBM Tape Manager


Nice To Have:


  • ServiceNow, REXX Coding, Linux skills, Jenkins, GitHub.


Soft Skills:


  • Written and oral communication to communicate with customers as well as clearly articulate work with peers and management, customer service, initiative to address things before someone else has to tell you.


Not Specified
Project Manager - AV Systems Integration
✦ New
Salary not disclosed
Kenilworth, NJ 1 day ago


About Diversified:



Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.



What to Expect:



At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.



As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.



IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.



How You'll Contribute:



A Project Manager (PM) isresponsible for the scope, schedule, cost, quality, and client satisfaction of a project throughout its entire lifecycle, from Initiating through Closing phases for media and entertainment organizations, as well as corporate entities. However, the PM depends on the help of other people to perform most of the actual activities of the project. A project manager's role is primarily focused around written and verbal communication to all project stakeholders.




The PM isresponsible for overseeing, and performing project management functions on all projects, budgets and scopes.The PM will act as the responsible person on their assigned projects and have direct control over all project activities. The Project Manager may also mentor other Project Managers with the company. The PM will generally be assigned to large, complex and sensitive projects. This position will be providing direction to a wide range of internal and external personnel.



Location: The Greater Toronto area.

What You'll Do:




Daily activities include project communications, scheduling, task lists for technicians, managing deliverables from engineering, CAD and Programming and overseeing the completion of projects. The PM isresponsible for completing systems integration projects on time, on budget and achieving high customer satisfaction from our customers.The majority of this employee's time will be spent managing projects andcommunicating with all project stakeholders.This person will be held accountable for following and helping to improve the established Diversified processes. As the primary interface to the client, the project manager develops a strong long-term relationship. Managing the client relationship, including expectations, communications and satisfaction.

Coordinates and communicates:





  • Provides clear leadership and ownership for the project within Diversified, including accurate and timely verbal and written communication and follow up.

  • Coordinates all activities associated with the timely, accurate and on-budget completion of the project, including engaging stakeholders, delegating responsibilities clearly and running client and internal project meetings.

  • Provides support and assistance to team members as needed in order help them be successful and get the job done.

  • Ensures appropriate and frequent communication between stakeholders.

  • Resolved destructive conflict.

  • Designs, plans, and coordinates work teams with regard to installation projects

  • Assumes ownership of individual projects and assignments

  • Establishes and maintains communication with Account Executives, Directors, engineers, installation technicians, subcontractors, clients, etc.

  • Develops and communicates project updates as required.

  • Provides constant monitoring of labor, equipment and materials budgets.

  • Provides and/or directs technical and administrative support to project team members. Develops and maintains all related project schedules.

  • Performs field verification of prospective work site. Documents all issues with site and keeps everyone informed of potential issues and solutions.

  • Coordinates all drawings and documentation between all internal and external stakeholders. Facilitates and directs design reviews to assure proper documentation in the field. Coordinates all system programming and final checkout of systems. Provides punch-list of remaining tasks after substantial completion.

  • Contracts with contractors and other trades when necessary.

  • Monitors status of projects including cost, timing and staffing to ensure timely and accurate completion of projects.

  • Ensures quality and continuous improvement.

  • Coordinates training & turnover of projects to client, service department, & sales.



Complexity:

Every project is different, and project stakeholders are different. The SPM needs to negotiate a very complex set of variables between system design, site conditions and a widely varying set of expectations with multiple stakeholders.The skill of communicating both verbally and in writing to manage all these variables takes a very high level of awareness, emotional intelligence and people management skills.The SPM is constantly managing the forces of change in every project environment. Balancing schedules, budgets, scope, quality and client satisfaction are a very complex set of variables.

Decision Making Authority:





  • Takes full ownership of project

  • Acts as thesingle point of responsibility and accountability for the project.

  • Ensures schedule performance, quality of solution delivered to client, and client satisfaction.

  • Manages and reports on the project's financials, including ensuring budget performance and profitability.Ensures timely and correct billings to client.

  • Demonstrates proactivity, responsiveness, and follow through.

  • Communicates decision options to stakeholders and manages those decisions.

  • Manages a complex array of decisions at every point of the project but is rarely the sole decision maker.



Physical Demands:

The physical demands described here are representative of those that may be met by an employee.The employee may be exposed to construction site conditions on a regular basis.Employee will be responsible for their safety while on job sites and to comply with all safety regulations in place by the GC. Use of PPE is usually required on job sites.The employee can typically spend at least 40% of their time on their feet and be required to mobile around the construction site.The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 20 pounds in construction areas.The individual is regularly required to use keyboards, test equipment and controls required for SI installation projects.Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision.When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.

Travel:

Travel by car and occasional airplane trips are required. Employee must possess a valid Ontario driver's license. Travel to job sites will make up 20-40% usually with the remaining time in an office or remote setting.

Safety:





  • Maintain and wear appropriate PPE as the job and tasks require it.

  • Ensure hazards are addressed and rectified in a timely manner.

  • Participate in incident investigations and reporting.

  • Conduct safety walk-throughs on project sites.

  • Prepare safety paperwork as needed including but not limited to JSA, and Site safety Plans.



What You'll Bring:



Education & Certifications:





  • Associates/Bachelor's degree PREFERRED or equivalent experience.

  • AVIXA CTS Certification required or completed within 1 year of starting the position.

  • A PMP certification from the Project Management Institute, preferred.

  • Other relevant certifications may be required or preferred based on the technology focus of the position.



Required Skills/Qualifications:





  • A minimum of 2+ years of experience in systems integration is required, with 3+ years in project management.

  • Deep knowledge and experience with media and entertainment or broadcast systems.

  • A valid Ontario driver's license

  • Knowledgeable of low voltage electrical projects.

  • Strong financial background in project cost accounting.

  • The Project Manager shall have the ability and skills to diagnose and resolve complex technical, political and people related problems.



Preferred Skills/Qualifications:





  • 5+ years of experience in systems integration, with 5+ years in project management.

  • Strong verbal and written communication skills.

  • Supervisory and people skills.

  • Great people leadership skills.

What We Offer:



Along with competitive compensation, you will be eligible for the following benefits:





  • Medical and dental plan options to suit your family's needs

  • Basic Life, AD&D, Short-Term and Long-Term Disability Insurance

  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)

  • Paid Time Off and Paid Holidays

  • Commuter Benefits

  • And much more



To learn more about becoming part of the Diversified team, visit us at our career site or email us at .



Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.



We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.



If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.



Our compensation ranges reflect the cost of labor across several geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Not Specified
Senior Manager-Site System Quality (G-Project)
✦ New
Salary not disclosed
Houston, TX 1 day ago
Senior Site System Quality Manager

We are seeking a highly skilled and experienced Senior Site System Quality Manager for our Houston site. This role is critical to establishing standard work for quality processes and driving improved tactical execution. The successful candidate will be responsible for instilling quality management system fundamentals, driving results, and addressing the unique challenges of transitioning large programs into production. Cross-functional collaboration and effective communication are keys to success in this role, as the Senior Site Quality Manager will work closely with various departments to maintain and improve quality standards within our integrated groups. Mission Solutions portfolio.

Key Responsibility:

  • Ensures that operation of the ISO 9001: 2015 quality management system in the organization
  • Capable to integrate other ISO systems, like ISO 27001 information security management system
  • Supports ISO 14001:2015 environmental and ISO 45001:2018 OHSAS systems
  • Coordinates the factory ESD compliance
  • Ensures that customer specified system requirements are met
  • Lead the system audits, external audits
  • Communicates with Customers and authorities
  • Give support to operational Quality Manager
  • Lead the System QA Team (system engineers, technicians, engineering assistant, ESG coordinator)

Experience/Education:

  • Bachelor or Master engineering degree in related field.
  • Minimum 5 years of professional experience in Quality Systems
  • Experienced in MS Office

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
  • Paid holidays
  • Paid time off

Foxconn is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Not Specified
Systems Integration & Test II Engineer (Onsite)
✦ New
$75,800 - 144,200
Goleta, CA 1 day ago

Date Posted:

2026-02-04

Country:

United States of America

Location:

US-CA-GOLETA-H01 ~ 6380 Hollister Ave ~ BLDG H01

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Active and transferable U.S. government issued security clearance is required prior to start date.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance​

Security Clearance Type:

DoD Clearance: Secret

Security Clearance Status:

Active and existing security clearance required on day 1

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

Are you passionate about turning innovative concepts into reality? Do you thrive in dynamic environments? Raytheon is seeking a talented and motivated Senior Systems Integration and Test II Engineer to join our team within the Systems Engineering and Test Capabilities (SETC) Discipline, supporting various Electronic Warfare (EW) and Radar Warning Receiver (RWR) Systems. This role offers a unique opportunity to work across the full lifecycle of the product, from concept to deployment.

Every day will bring new challenges, requiring you to collaborate across disciplines to troubleshoot issues, perform data analysis, and implement solutions. Your contributions will directly impact the success of mission-critical defense systems, and youll have a hands-on role in ensuring the entire system functions seamlessly. This is an onsite role in Goleta, CA.

What You Will Do:

The Systems Integration & Test II Engineer provides comprehensive systems engineering and integration test support by assessing program needs, planning and coordinating test activities, developing schedules, and executing test efforts from project initiation through system transition. The role involves addressing a wide range of technical challenges that require thorough information gathering, detailed analysis, and investigative problem‑solving to identify root causes and determine effective resolutions.

The following responsibilities are expected though not limited to for a Senior Systems Integration & Test II Engineer (EW)

  • Generate test plans/procedures for assessing Electronic Warfare (EW) system performance
  • Generate test documentation for verification/acceptance of components, subsystems, and systems
  • Execute IV&V activities for multidisciplinary Integration and Test teams.
  • Execute in-house and off-site test activities for system demonstrations and/or system sell-off.
  • Brief senior program management and engineering leadership.
  • Test EW hardware and software builds.

Qualifications You Must Have:

  • Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) discipline (preferably Systems Engineering, Electrical Engineering, Software Engineering or Physics) and a minimum of 2 years of prior relevant experience
  • EW/Radar systems integration, verification, and validation
  • Experience preparing system/subsystem test documentation (e.g., plans, procedures, and reports)
  • Active and transferable U.S. government issued Secret security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Qualifications We Prefer

  • Experience writing requirements for EW/Radar system test events
  • Experience leading system test equipment and special test equipment development activities
  • Experience troubleshooting, testing, and integrating EW/Radar system test equipment
  • Experience modeling the performance of EW/Radar systems
  • Experience with millimeter and microwave RF at both the system and module levels
  • Experience with integration of mixed signal modules into the next higher assembly
  • Experience with security requirements related to government testing
  • Familiarity with Model-Based Systems Engineering (Cameo Enterprise Architecture), specifically using SysML. Flight Test Experience

What We Offer:

  • Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.
  • Relocation Eligible – relocation assistance available for this position 

Learn More & Apply Now!

  • Please consider the following role type definition as you apply for this role.
  • Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
  • Goleta, CA: .

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 75,800 USD - 144,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

permanent
System Integration Test Engineering
✦ New
🏢 Raytheon
$75,800 - 144,200
Goleta, CA 4 hours ago
US-CA-GOLETA-H01 ~ 6380 Hollister Ave ~ BLDG H01 Position Role Type:
Citizen, U.Person, or Immigration Status Requirements:
S. government issued security clearance is required prior to start date.​ S. citizens are eligible for a security clearance​ Security Clearance Type:
Secret Security Clearance Status:
Active and existing security clearance required on day 1

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Raytheon is seeking a talented and motivated Senior Systems Integration and Test II Engineer to join our team within the Systems Engineering and Test Capabilities (SETC) Discipline, supporting various Electronic Warfare (EW) and Radar Warning Receiver (RWR) Systems. This role offers a unique opportunity to work across the full lifecycle of the product, from concept to deployment.

Every day will bring new challenges, requiring you to collaborate across disciplines to troubleshoot issues, perform data analysis, and implement solutions. The Systems Integration & Test II Engineer provides comprehensive systems engineering and integration test support by assessing program needs, planning and coordinating test activities, developing schedules, and executing test efforts from project initiation through system transition. The role involves addressing a wide range of technical challenges that require thorough information gathering, detailed analysis, and investigative problem‑solving to identify root causes and determine effective resolutions.

The following responsibilities are expected though not limited to for a Senior Systems Integration & Test II Engineer (EW)
Generate test plans/procedures for assessing Electronic Warfare (EW) system performance
Execute in-house and off-site test activities for system demonstrations and/or system sell-off.
Brief senior program management and engineering leadership.
Test EW hardware and software builds.

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) discipline (preferably Systems Engineering, Electrical Engineering, Software Engineering or Physics) and a minimum of 2 years of prior relevant experience
S. government issued Secret security clearance is required prior to start date. S. citizens are eligible for a security clearance

Experience writing requirements for EW/Radar system test events
Experience leading system test equipment and special test equipment development activities
Experience troubleshooting, testing, and integrating EW/Radar system test equipment
Experience modeling the performance of EW/Radar systems
Experience with integration of mixed signal modules into the next higher assembly
Experience with security requirements related to government testing
Familiarity with Model-Based Systems Engineering (Cameo Enterprise Architecture), specifically using SysML. Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. Relocation Eligible – relocation assistance available for this position 

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:
Click on this link to read the Policy and Terms
permanent
Engineer, Compute Systems - IT Infrastructure - Full Time (Hybrid)
🏢 Guthrie
Salary not disclosed
Sayre, PA, Hybrid 6 days ago
Job Description

Position is hybrid with requirement to travel to Sayre, PA at least once a month.

Summary:

The Engineer, Compute System Engineering is responsible for the implementation and support of compute based infrastructure, including public, private and hybrid cloud deployment models to support critical healthcare operations across The Guthrie Clinic (TGC). This role ensures high availability and performance for clinical systems, patient care services, and administrative functions across the network. The Engineer collaborates with IT teams, vendors, and hospital stakeholders to align server infrastructure with organizational goals and regulatory requirements. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include cloud computing, database, storage, data protection, virtualization, hyperconverged infrastructure, server automation, monitoring and application delivery.

Experience:

  • Preferred three to five (3 to 5) years of experience in implementing and managing Windows and Open Systems server infrastructure hybrid cloud solutions in an enterprise environment; healthcare experience preferred.
  • Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization .
  • Strong technical knowledge of VMWare ESX and Microsoft Hyper-V.
  • Expertise in Microsoft Windows, Linux and AIX operating systems and management.
  • Familiar with hyperconverged infrastructures such as VxRail.
  • Familiar with Microsoft Azure Arc, System Center, Admin Center and SCCM.
  • Familiar with cloud platforms (e.g., AWS, Azure, Google Cloud).
  • Experience in infrastructure-as-code (e.g., Terraform, CloudFormation) and containerization (e.g., Docker, Kubernetes).
  • Experience in scripting (PowerShell, Python, Bash, etc.)
  • Familiar with application delivery solutions such as Citrix.
  • Experience with storage and data protection replication methodologies.
  • Experience with Epic Infrastructure such as Hyperspace.
  • Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
  • Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
  • Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
  • Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
  • Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
  • Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
  • Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.

Education:

  • Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.

Licenses/Certifications:

  • Preferred certifications include Microsoft Certified: Azure Fundamentals, VCP-DCV, ECSA.

Essential Functions:

  • Responsible for installation and maintenance of server infrastructure along with upgrading/configuration and the life cycle management of hardware.
  • Monitors functions of server infrastructure to ensure acceptable performance.
  • Creates and maintains documentation related to server configuration and environments.
  • Serves as subject matter expert across server operating systems and solutions (Microsoft Windows Server, Linux, AIX, VMWare ESX, Microsoft Hyper-V)
  • Troubleshoots and resolves server and virtualization incidents.
  • Maintain server patching to address security vulnerabilities.
  • Collaborate with cloud compute architect to design and build functional server environments.
  • Provide level 2 escalation support and troubleshooting to resolve complex server incidents and tasks.
  • Stay current on cloud and systems engineering trends (e.g., serverless computing, containerization, AI-driven automation) and evaluate their potential to enhance TGC operations.
  • Ensure systems, applications and data are high availability, backed up and/or replicated to meet disaster and business recovery requirements.
  • Implement and enforce security requirements to protect Azure-based systems and data.
  • Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
  • Monitors industry trends, maintains knowledge of developments in cloud computing, database, storage, data protection, virtualization, hyperconverged infrastructure, server automation, monitoring and application delivery.
  • Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
  • Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
  • Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
  • Performs related duties as assigned and unrelated duties as requested.

Other Duties: Other duties as assigned.

About Us

Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
Remote working/work at home options are available for this role.
permanent
Senior High Performance Computing System Administrator
Salary not disclosed
New York, NY 6 days ago

Roles & Responsibilities:

The Scientific Computing and Data group at the Icahn School of Medicine at Mount Sinai partners with scientists to accelerate scientific discovery. To achieve these aims, we support a cutting-edge high-performance computing and data ecosystem along with MD/PhD-level support for researchers. The group is composed of a high-performance computing team, the research clinical data warehouse team and a research data services team.


The Senior HPC Administrator, High Performance Computational and Data Ecosystem, is responsible for a computational and data science ecosystem for researchers at Mount Sinai. This ecosystem includes high-performance computing (HPC) systems, clinical research databases, and a software development infrastructure for local and national projects. To meet Sinai’s scientific and clinical goals, the Senior Administrator has a good technical understanding for computational, data and software development systems along with a strong focus on customer service for researchers. The HPC Senior Administrator is an expert troubleshooter and productive team member and leads projects to effective and efficient completion independently under little to no supervision. This position reports to the Director for Computational & Data Ecosystem in Scientific Computing. Specific responsibilities are listed below.


Responsibilities


  • Design, deploy and maintain Scientific Computing’s computational and data science ecosystem including ~30,000 cores with high bandwidth, low latency interconnects, GPUs, large shared memory nodes, databases, scientific workflows and 30+ petabytes of storage in production, clinical data warehouse and software development environment.
  • Lead the troubleshooting, isolation and resolution of all technical issues including application, system, hardware, software, and network). Actively monitors the systems.
  • Maintains, tunes and manages computational, data, cloud technologies and workflow systems for ISMMS researchers, scientists and their external collaborators. Defines and deploys a comprehensive computational and data vision. Identifies and communicates system advantages/disadvantages and tradeoffs.
  • Designs, develops, implements system administration tasks, including hardware and software configuration, configuration management, system monitoring (including the development and maintenance of regression tests), usage reporting, system performance (file systems, scheduler, interconnect, high availability, etc.), security, networking and metrics, etc.
  • Collaborates effectively with research and hospital system IT, compliance, HIPAA, security and other departments to ensure compliance with all regulations and Sinai policies.
  • Participates in the integration of HPC resources with laboratory equipment such as sequencers, clinical and research data resources and systems, etc. Incorporate and link data and compute resources.
  • Researches, deploys and optimizes resource management and scheduling software and policies and actively monitoring. Designs, tunes, manages and upgrades parallel file systems, storage and data-oriented resources.
  • Researches, deploys and manages security infrastructure, including development of policies and procedures.
  • Maintain all necessary aspects of HPC in accordance with best practices. Develops and implements backup policies.
  • Prepares and manages budgets for hardware, software and maintenance. Participates in chargeback/fee recovery analysis and provides suggestions to make operations sustainable.
  • Assists in developing and writing system design for research proposals. Creates and provides clear documentation.
  • Works effectively and productively with other team members within the group and across Mount Sinai.
  • Performs related duties as assigned or requested.
  • Provides after hours support for critical system and production issues.
  • Answers and resolves user tickets.


Qualifications:


  • Bachelor's degree in computer science, engineering or another scientific field. Master's or PhD preferred
  • 8+ years (higher preferred) of progressive HPC system administration and operations (preferably in a Redhat/CentOS Linux administration, Batch HPC cluster environment)
  • Must be an expert troubleshooter; Must be a team player and customer focused
  • Experience with job scheduler such as LSF or Slurm and parallel file systems and storage
  • Experience with networking and security
  • Experience with configuration management systems such as xCAT, Puppet and/or Ansible
  • Experience of databases and web services
  • Experience in Infiniband, Gigabit Ethernet
  • Experience in an academic or research community environment
  • Script and programming experience
  • Experience with Cloud Computing
  • Ability to multitask effectively in a dynamic environment
  • Excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively as a liaison between both research and technology teams.
  • Strong written, oral, and interpersonal communication skills

Preferred Experience

  • Advanced degree
  • Experience with GPFS, LSF, TSM, IB and ethernet networking
  • Experience with databases and web services is highly preferred


Strength through Unity and Inclusion


The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.


At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.


About the Mount Sinai Health System:


Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Not Specified
Associate Director of Communication Systems
✦ New
Salary not disclosed
Arlington, VA 1 day ago

Associate Director of Communications Systems


Arlington, VA (On-Site)



About Us


Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!



Overview


Ennoble Care is seeking an Associate Director of Communications Systems to own our Dialpad and Zoho CRM platforms end to end—from day-to-day administration to the analytics that drive operational decisions for clinical leadership and the C-suite.


This is not just a systems administration role. You'll inherit active automation projects in Zoho (workflow rules, field permissions, validation logic, cross-module integrations) and a growing analytics practice around Dialpad call data (transfer acceptance rates, queue performance, agent productivity). You'll be expected to build on both—and you'll have AI tools at your disposal to do it. We're actively using AI to automate workflows, analyze call data, and eliminate manual processes across both platforms. You'll be expected to leverage these tools to move faster than a traditional admin ever could.


You'll report directly to the CIO and have regular visibility with the COO and executive leadership. This position is on-site at our Arlington, VA corporate headquarters.



Key Responsibilities


Dialpad Administration & Analytics (~610 users across 15+ offices and 11 states)


• Manage user provisioning/deprovisioning, license management (Connect vs Contact Center), number assignment, and extensions

• Configure and optimize call routing, IVR structures, queues, and office/department setup

• Build and maintain performance dashboards for clinical operations leadership—transfer acceptance rates (warm vs cold), queue performance, agent productivity, ring timeout analysis, voicemail detection

• Leverage AI tools to automate call data analysis, anomaly detection, and recurring reporting

• Track and report on KPIs weekly: call answer rate, abandon rate, average speed to answer, queue wait time

• Conduct root cause analysis when performance dips—whether it's a routing issue, a training gap, or a staffing constraint

• Serve as primary technical contact with Dialpad support and account team

• Troubleshoot call quality issues, agent status problems, and routing errors


Zoho CRM Administration & Automation (~50+ liaisons, scaling to 100+)


• Manage user creation, role/profile management, field-level permissions, module configuration, and layout customization

• Own and extend existing workflow automations—bonus point calculations, pathway expiration enforcement, focused pathway caps, cross-module lookups (house call / hospice), referral-to-liaison mapping

• Drive data integrity: account deduplication, referral source accuracy, sync monitoring between Zoho, OA (OperationsAccel), and MatrixCare

• Build liaison performance dashboards and automate the pulse report

• Reduce bonus reconciliation from ~16 hours/month of manual work to near-zero through automation

• Use AI-assisted development to build and iterate on Zoho workflow rules, validation logic, and cross-module integrations faster


Integrations & Cross-Platform


• Coordinate user lifecycle (provisioning/deprovisioning) across Dialpad and Zoho as part of onboarding/offboarding workflows

• Maintain integrations between Dialpad, Zoho, CallRail, and other systems

• Monitor sync reliability between Zoho, OA, and the Dialpad data warehouse (Azure SQL)

• Support other no-code/low-code tools (Scribe, Keragon, Emitrr) as needed


Performance Monitoring & Reporting


• Track and report on Dialpad and Zoho KPIs weekly to leadership

• Identify trends and proactively address issues before they impact metrics

• Support Operations Analyst with data extraction for deeper analysis


Documentation & Training


• Create and maintain system documentation, runbooks, and SOPs

• Develop training resources to improve adoption and reduce errors

• Conduct end-user training for new hires and existing staff



What Success Looks Like


• You own Dialpad and Zoho administration completely—user provisioning, routing changes, and system configuration no longer route through the helpdesk or the CIO

• Leadership gets recurring, self-service visibility into call center performance and liaison productivity without asking for it

• Manual reconciliation work that currently takes 16+ hours/month is automated or eliminated

• When something breaks or trends in the wrong direction, you catch it before anyone else does



Qualifications


Required


• 3+ years of experience administering a cloud communications platform (Dialpad, RingCentral, 8x8, Five9, or similar)

• 2+ years of experience administering a CRM (Zoho CRM strongly preferred; Salesforce acceptable)

• Hands-on experience building CRM automations—workflow rules, validation rules, field-level security, cross-module lookups

• Comfortable writing SQL queries for analytics (you'll query an Azure SQL data warehouse—and use AI tools to accelerate query development and analysis)

• Experience building dashboards or reports in Power BI, Looker, or similar

• Strong analytical skills—able to interpret data and identify root causes

• Excellent communication skills with ability to present metrics to leadership

• Strong attention to detail—you'll reconcile bonus payments where errors directly impact employee compensation

• Ability to work on-site in Arlington, VA


Preferred


• Zoho CRM administration certification

• Experience with Zoho-to-external-system integrations (webhooks, APIs, middleware like Zoho Flow)

• Healthcare industry experience (home health, hospice, or multi-site provider groups)

• Experience with Dialpad specifically (API, webhooks, admin console, contact center configuration)

• Familiarity with data warehousing concepts and ETL pipelines

• Experience using AI/LLM tools (Claude, ChatGPT, Copilot) to accelerate technical work—writing automations, analyzing data, building integrations

• Background in contact center operations (not just IT administration)



What We Offer


• Ownership of two mission-critical platforms with direct impact on business performance

• Direct visibility with CIO, COO, and executive leadership

• AI-forward team—you'll have enterprise AI tools and an automation backlog with clear ROI from day one

• Growing organization—the systems you build now will scale with 2x liaison headcount and continued M&A expansion

• Competitive compensation and benefits package

• Career growth opportunities within IT and operations



Compensation


Salary Range: $90,000 - $110,000 with 10% Bonus based on Annual KPIs



Benefits


Full-time employees qualify for the following benefits:


• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity

• Paid Time Off

• Paid Office Holidays


All employees qualify for these benefits:


• Paid Sick Time

• 401(k) with up to 3% company match

• Referral Program

• Payactiv: pay-on-demand — cash out earned money when and where you need it!



Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.


Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.


Not Specified
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