Tech One It Remote Jobs in Usa

LOCATION

Las Cruces, NM

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering smooth, satisfying experiences for our clients.

In this role, you'll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

CANDIDATE QUALIFICATIONS

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• 1+ years of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering smooth, satisfying experiences for our clients.

In this role, you'll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

CANDIDATE QUALIFICATIONS

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• 1+ years of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time

We are seeking great talent to help us build The DNA of tech.®

Vishay manufactures one of the world's largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets. We help the world's most in-demand technologies come to life. Every day our products touch your life and the lives of people across the world, though you likely do not know it. Come join us and help us build The DNA of tech.™

Vishay Intertechnology, Inc. is a Fortune 1,000 Company listed on the NYSE (VSH). Learn more at you want to help us build the DNA of tech.? Vishay Barry is currently seeking applicants for a Production Manager.

Job Location: Attleboro, MA

The Production Manager organizes, implements, optimizes, and monitors production operations to ensure that deadlines, cost objectives, and quality standards are consistently achieved.

Reporting to the Senior Manager of Operations, this role manages the human, material, and technical resources within the production department. The Production Manager supervises production supervisors ensuring disciplined execution of the production plan and alignment with site priorities.

The role is focused on daily execution, workforce leadership, productivity optimization, and structured escalation within the framework defined by Operations leadership.

What you will be doing:

Core Responsibilities

1. Production Operations Execution

• Organize, implement, and monitor product manufacturing activities within production departments.
• Supervise production progress and ensure adherence to the daily and weekly production schedule.
• Organize production priorities based on planning requirements.
• Implement actions to achieve production objectives and anticipate short-term production needs in line with the schedule.
• Monitor delays, productivity, yields, and scrap; analyze variances and initiate corrective actions.
• Manage material, technical, and human resources to adapt capacity to workload.
• Optimize organization and productivity of the production process to improve throughput and efficiency.
• Define and coordinate necessary external interventions (maintenance, infrastructure, IT support, etc.) impacting production flow.
• Escalate systemic constraints, risks, or performance gaps to the Senior Manager of Operations.

2. Resource & Capacity Management

• Align labor allocation with workload fluctuations.
• Coordinate overtime and staffing adjustments as needed.
• Ensure proper material flow and readiness within production areas.
• Participate in equipment specification discussions and provide production input on capital or process investments.
• Support installation, qualification, and ramp-up of new equipment.

3. Continuous Improvement & Industrial Organization

• Implement and support new industrial organization methods within production.
• Drive improvements in workflow, setup efficiency, and floor organization.
• Conduct workstation and 6S audits: planning, execution, and follow-up of corrective actions.
• Contribute to updating and maintaining technical documentation and work instructions.
• Support Lean initiatives deployed by Operations leadership.
• Make structured improvement suggestions and participate in implementation.

4. New Product & Equipment Launch Support

• Support production launch of new products and new equipment.
• Ensure production readiness and workforce preparedness for process changes.

5. Team Leadership & Development

• Supervise production supervisors and some lead operators.
• Conduct interviews, performance reviews, and administrative follow-up.
• Lead team meetings and reinforce production priorities.
• Communicate company strategy and policies, both individually and collectively.
• Develop employee skills and promote workforce versatility.
• Provide direct support to teams and contribute to structured problem-solving using the escalation process.
• Maintain strong floor presence and reinforce accountability, safety, and process discipline.

6. Quality, Safety & Compliance

• Ensure adherence to ISO 9001, ISO 14001, and ISO 45001 requirements within production.
• Maintain audit readiness across production workstations.
• Reinforce compliance with documented procedures and safety standards.

What you will bring along:

• Bachelor’s degree in Manufacturing Engineering, Industrial Engineering, Mechanical Engineering, Operations Management, Business Management, or a related field required.
• Minimum of 8 years of progressive experience in a manufacturing environment required.
• Minimum of 5 years of leadership experience in a production, manufacturing, or operations role required.
• Experience managing production teams through frontline supervisors and lead personnel required.
• Strong working knowledge of production scheduling, labor planning, productivity improvement, scrap/yield management, and daily performance execution required.
• Experience with Lean manufacturing, 5S, and continuous improvement methods preferred.
• Working knowledge of ISO 9001 required; exposure to ISO 14001 and ISO 45001 preferred.
• Experience supporting new equipment implementation, process changes, and production ramp-up activities preferred.

What can we offer you for your talent:

Vishay offers a comprehensive suite of benefit programs including health care coverage, financial support programs and other resources designed to help you achieve your personal and professional goals. With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally.

Do you have the skills we need? Are you ready to power your career as you power the world? If so, apply today.

This position requires access to information subject to the International Traffic in Arms Regulations and/or the Export Administration Regulations. As such, this position is open only to applicants who qualify as “U.S. Persons” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.”

It is the policy of Vishay to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to sex, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As an equal opportunity employer, Vishay is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact assistance.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As the Outside Plant Construction Technician III in Saint George, UT, you will assist the Senior Outside Plant Construction Tech in overseeing construction and maintenance of PON/fiber network communications facilities in TDS Telecom serving areas. This role assists with project management and coordination of internal and external resources. It also ensures the team operates according to safety protocols.

Training:

As an Outside Plant Construction Technician III, you will have the opportunity to obtain a Class A CDL through our in-house training program. You will attend safety training at one of our new facilities where you will also be trained on Pole Climbing and Bucket Trucks. On-the-job training includes exposure to various construction equipment including Directional Drill Rigs, Mini Excavators, Trenchers, and Locators. Fiber optic training includes Fusion Splicing, Fault Detection, and exposure to OTDRs and other advanced testing equipment.

This position is eligible for a $1,000 sign-on bonus! (Payout terms apply)

Schedule: 

This is a full-time, 40-hour-per-week role with a *flexible schedule.

*Please note that the schedule may vary depending on the specific market.

**This position may be eligible for relocation assistance.  For further information, please contact the Talent Acquisition team.**

Why Join Us? 

As a member of our Construction and Service Enablement team at TDS, you’ll play a critical role in building and maintaining cutting-edge fiber optic networks that connect communities nationwide. With over 50 years of experience, TDS is a leader in fiber internet innovation, delivering up to 10 Gigabit speeds to homes and businesses. Join our team and be part of a collaborative environment where your skills in construction, safety, and technology will directly impact the future of connectivity in urban, suburban, and rural areas.

• Team Leadership Assistance: At the direction of the Sr Outside Plant Construction Tech, assist with:
  • Communicating job duties and responsibilities to internal construction crews.
  • Focusing on crew efficiencies, ensuring assigned tasks are completed.
  • Training, monitoring, and coaching team members to safely perform assigned tasks with related construction equipment.
  • Performing quality control inspections of construction crew work. Ensuring safety protocols are enforced.
  • Working with foreperson to ensure projects remain on schedule and within budget.

• General Construction Labor

  • Operation of trenchers, backhoes, end loaders, plows, and other excavating equipment used to construct and maintain outside plant cable facilities.
  • Operation of Horizontal Directional Drills.
  • Locate cable and fiber and other utilities as required by construction activity.
  • Performs landscape restoration after project completion.
• Construction Site Organization
  • Engage municipalities, utility companies, suppliers, contractors, and property owners to coordinate project tasks and avoid disputes.
  • Receive maps and staking sheets and ensure construction project is built.
  • Review, update, and assist with the recording of GIS, maps, addresses, and as-builds.
  • Ensure locates are performed on time and prior to team and equipment arriving at the worksite.
  • Set pedestals, vaults, and handholes along with marking/labeling fiber optic and/or copper facilities.
  • Coordinate with Sr Outside Plant Construction Tech to ensure availability of materials and equipment.
  • Perform the placement of new aerial and buried fiber according to maps, staking sheets, and locate markings.

• Construction Equipment Maintenance

  • Service, clean, maintain, and repair equipment.
  • Check DOT logs and review condition of trucks and trailers on job site to ensure all vehicles meet DOT standards.
  • Report any issues to Sr Outside Plant Construction Tech.
• Complete all related paperwork in a timely manner.
• Assist Field Services technicians, as needed.

The functions listed above are intended to describe the general nature and level of work being performed by associates assigned to this job. They are not intended to be an exhaustive list of all responsibilities; other duties may be assigned.

Required Qualifications

• 2+ years of construction equipment operation utilizing various underground and aerial construction equipment such as directional drills, trencher/plow/rocksaw, backhoe, or bucket trucks -OR- current military service, or prior military service with honorable discharge.
• Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
• Must have and maintain a valid driver’s license and remain eligible for DOT requirements.

Other Qualifications

• Must have the ability to obtain a Class A CDL. A current CDL is preferred at hire, but TDS will train and certify eligible associates through its in-house CDL certification program after hire.
• Physical requirements may vary based on company needs: Ability to climb poles, ladders, towers, and other structures as needed. Ability to kneel, dig, lift, and pull.
• Upon hire, must successfully pass all components of the Safety Training course curriculum.
• Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Prefer 3+ months’ experience with utility location.
• Prefer 2+ years’ experience in the construction of fiber optic cable outside plant networks -OR- 2+ years installation of any underground or overhead utilities will be considered.
• Understanding of telecommunication products and services.
• Proven organizational skills and ability to multi-task.
• May require occasional travel.
• Must be willing to work overtime as needed. May be required to work various/swing shifts as business needs dictate.
• Must be able to operate vehicles with manual transmissions.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.  The employee is frequently required to stand; walk; and stoop, kneel, crouch or crawl. The employee must also be able to climb poles, ladders, towers or other structures.  The employee is occasionally required to sit, reach with hands and arms, climb or balance, and taste or smell.  The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions and may have to work in attics and crawl spaces, or high-risk areas such as high voltage electrical, trenches, and manholes. The employee is frequently exposed to moving mechanical parts and heavy equipment; high, precarious places; fumes or airborne particles; and vibration.  The employee is occasionally exposed to wet and/or humid conditions, toxic or caustic chemicals, extreme cold, and extreme heat.  The noise level in the work environment is at times loud.

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs 

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The pay for this position ranges from *$27.62 to $41.42 per hour.

*The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.

The Broward County Board of County Commissioners Enterprise Technology Services Division is seeking qualified candidates for Systems Network Analyst, Senior.We are looking for an experienced Network Specialist to design, implement, and maintain our network infrastructure. This role involves managing routers, switches, firewalls, and VoIP systems, as well as supporting hybrid cloud networking and ensuring compliance with security standards. The ideal candidate will have strong technical expertise, problem-solving skills, and the ability to manage complex network projects.

This position is not remote.

This job announcement will remain open until a sufficient number of applications are received.

Benefits of Broward County Employment

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Tuition Reimbursement (Up to 2K annually)

Up to 40 hours of Job Basis Leave for eligible positions

Paid Parental Leave

Health Benefits

High Deductible Health Plan - bi-weekly premiums: Employee $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2000 Annually

Consumer Driven Health Plan - bi-weekly premiums: Employee $82.58 / Family $286.79

Florida Retirement System (FRS) - Pension or Investment Plan

457 Deferred Compensation county matches up to $2,000 a year.

Minimum Education and Experience Requirements
Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.
(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years of experience in supporting users through analyzing, diagnosing and resolving computer systems issues related to desktop/laptop protocols and communication problems or closely related experience.

Special Certifications and Licenses
None.

Preferences

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Provides design, procurement, implementation, and administration of the network infrastructure - routers, switches, and plans; provides procurement, implementation, and administration of firewalls; provides administration of the Voice over Internet Protocol (VoIP) phone system; and manages network related projects.

Analyzes, diagnoses, and rectifies issues related to server and/or desktop/laptop computer problems as they are reported on an emergency or non-emergency basis; including issues related to missing drives and group policy scripts.

Completes ad-hoc projects based on end user and Information Technology (IT) analyst needs, including troubleshooting and updating and maintaining file systems.

Performs change control tasks, including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies.

Performs analyses of systems designs, develops applications, and documents work flow and processes; reviews peer-reviewed and professional material in digital and paper formats to keep up with the latest trends in both the library and technology community.

Provides help desk support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support.

Provides systems administration for servers, patch installation and upgrade maintenance; installs, configures, and reimages desktop/laptop hardware and software; performs data backup and restores; and manages computer security and virus removal.

This position may require localized travel throughout Broward County for the purposes of field services or onsite visits for items that cannot be supported remotely.

Performs related work as assigned.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs medium work that involves walking, standing, stooping or lifting all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or exceptional skill, adeptness, and speed in the use of fingers, hands, or limbs in tasks involving very close tolerances or limits of accuracy.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to electrical shocks.

Competencies

• Tech Savvy

• Manages Complexity

• Cultivates Innovation

• Action Oriented

• Plans and Aligns

• Courage

• Self-Development

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

• 
  
• Make recommendations to management to adjust system performance parameters.
  
• Delegate problem resolution to other team members and conduct follow-up.
  
• 30% Provide enhancement recommendations based on long-term IT organization strategy.
  
• Analyze new/revised processes/change requests from the maintainer.
  
• Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
  
• 30% Participate in the development of custom integration solutions.
  
• Review and research issues reported from external/internal customers.
  
• Evaluate interrelationships in projects to determine how changes/installations of one program will affect others.
  
• 25% Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises.
  
• Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations.
  
• 10% Work closely with team members to understand business requirements that drive the analysis and design of quality technical solutions.
  
• Act as an internal consultant, advocate, mentor, and change agent.
  
• Answer questions and/or provide training for the Production Support team on current system.
  
• 5% Perform installations, configuration, analysis, scheduling and tuning on complex projects.
  
• Ensure Production and Test environments are up and functioning properly.
  
• Perform corrective actions whenever possible to fix applications that end abnormally.
  

• 
  
• Typical day will be to monitor batch job cycles and engage in troubleshooting if one of those jobs goes down, which would involve reaching out to App Dev or Tech Support at times for help.
  
• In addition, monitoring jobs for performance issues and engaging if a job is running long or not getting CPU.
  

• 
  
• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
  
• Customer-focused, project-oriented applications support environment.
  

• 
  
• Group Name: ASTRO-Application Stability Tools and Resiliency Operations
  

• 
  
• SPARC-Support services for Pre-production Applications and Recovery, they have an 8 person team that they will interact heavily with, along with interacting with App Dev and Tech Support on call.
  
• This team has a lot of experience and works very well together. Client has been a very successful company for many years and has a strong culture of teamwork. For someone who performs well, consideration for conversion to FTE is an option.
  

• 
  
• Comprehends data storage techniques, database philosophy, database management, and complex programming techniques.
  
• In-depth understanding of the requirements for maintaining production systems and the effect of program changes.
  
• Understands how to use structured techniques in new program development.
  
• Comprehensive understanding of development, quality assurance, and integration methodologies.
  
• Excellent communication and interpersonal skills.
  
• Able to work well under pressure and as part of a team.
  
• Pays attention to detail.
  

• 
  
• Batch Mainframe knowledge, JCL, Zeke Scheduling, TSO
  

• 
  
• 6 years of technical experience with systems analysis, design, and/or programming experience or other job related IT experience.
  

• 
  
• Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree.
  

• 
  
• In-depth knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company.
  

• 
  
• Communication skills are important as they will work with on-call resources from App Dev and Tech Support and will rely on them for help.
  
• Teamwork also as they will be part of a team of 8 people.