Teamwork Commerce Jobs in Usa

Business Overview

KINESSO is the technology-driven performance marketing agency providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, P3, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at Summary

We are looking for you - dynamic, best-in-class talent - to join the growing Commerce team as a Manager. In this role you will be responsible for managing Sr. Associates & Associates and supporting in the development, planning, buying, executing and measuring media plans for designated shopper/commerce media clients. You will support the Associate Director/Director in the strategic and tactical development of each retail plan. You'll work closely with national Planning and Buying teams to allow for holistic Commerce media function.

The Commerce team is a specialty group that focuses on the planning, buying, execution and measurement of Commerce media. Commerce media is any specific media elements that are retailer focused/tagged. This can be in-store signage such as a coupon machine or shelfblade, a billboard driving shoppers to a Walmart store, digital ads (search, display, OLV/STV, etc) on Amazon or site via managed or self service, tapping influencers that support certain retailers or working with shoppable technology companies to ensure ease of conversion. The team supports client's commerce/shopper/customer marketing teams-our end goal measuring product sales both online and in-store.

Who You Are

A passionate and driven professional, you excel at translating client business objectives at the senior level into Commerce daily tactical execution, to drive sales online and in-store. You're ready to challenge the status quo to produce world-class campaigns for high profile brands and take pride in your ability to clearly articulate the outcomes of the tactics and the strategy to the client as the day-to-day client lead. You thrive in a multi-functional role and enjoy training and coaching team members to ensure flawless tactical execution.

Retail Media Knowledge

o Knowledge of multiple retail media networks & their platforms, may include Amazon, Walmart, Roundel, Kroger, etc.

o Seasoned experience with self-service search platforms for both retailer specific (e.g. WMC, Roundel Media Studio, etc.) as well as aggregators (e.g. Criteo, Citrus, Pacvue, Skai, etc.)

o Comfortable and knowledgeable with D2C platforms (e.g. Google, Bing, Shopping, etc.)

o Understands individual RMN capabilities across tactic, targeting, reporting methodology, etc.

* Account Management & Strategy

o Active participant in development, presentation, management and measurement of omnichannel commerce media programs and defines program objectives and strategies consistent with brand marketing objectives

o Ensures strategic consistency across all elements of plan development and implementation

o Participates in and guides Senior Associate during campaign buildout inclusive of keywords/targeting. Coaches Senior Associate campaign creation and search strategy to get best plan for client

o Takes learnings from previous campaigns and apply to next campaign

o Proactively identifies growth opportunities and shares ideas for potential test and learns

o Delivers an effective detailed media plan, inclusive of tactics, audiences, flighting, KPIs, etc. that drives client performance

o Contributes to the creation of client ready materials (e.g. presentations, reporting, etc) and delivers client communications

o Serves as first check for client documents ensuring accuracy and ease of understanding information

o Ability to tailor client presentations to the audience (i.e. Senior Level vs. Junior Level)

o Supports in establishing and implementing best practices within client accounts

o Ability to assess and rank issues and tasks in order of importance for taking action and escalating as needed

o Anticipates, recognizes, and clearly defines problems using various techniques to systematically analyze, weigh alternatives and propose solutions

o Work with Senior Associate to update any status documents and timelines whether internal or client facing. Responsible for ensuring all tasks are captured and tracking toward completion

o Implements team and client centric processes to ensure accuracy of all deliverables (e.g. client documents, budget stewardship/management/client billing), improve overall team performance and minimize risk of human error through consistent implementation of QA guardrails

* Execution

o Supervises buying process and stewardship for media programs to ensure original objectives are being met

* Oversees and participates when needed in daily campaign & budget management including optimizations

o Oversees and assists Senior Associate with building campaigns within relevant search platforms. Responsible for ensuring campaigns are built out correctly within platform

o Oversees coordination of creative assets between client, creative agencies and partners

* Provides copy ideas for specific campaigns when appropriate

o Monitors pacing to ensure delivery is appropriate and aligned to campaign flighting for both managed and self service campaigns

o Measures media performance at all stages to ensure original objectives and strategies are being met to client satisfaction

o Development, execution and testing across campaign variables that create client specific insight and drive future testing opportunities

o Oversees analysis and reporting of data on daily/weekly/bi-weekly/monthly & ad-hoc basis

* Supports Senior Associate with pulling data from self service platforms as needed

* Turns insights into long term action by highlighting clear flow of cause, effect and next steps

o Maintains client and industry benchmarks for point of comparison when evaluating campaign performance

o Responsible for assisting Senior Associate in clearing billing with finance team

* Relationships

o Oversees day-to-day relationship with media partners and leads negotiation of commerce media for specific programs, where applicable

o Works cross-functionally with national planning & investment, ad operations, product, reporting, analytics, finance and other groups across the account

o Maintains client relationships and ensures timely creation & delivery of work

o Assists in managing team performance to achieve desired results based on defined roles and responsibilities for the Associates & Senior Associates

* Training/Development

o Ensures knowledge sharing across internal teams, open communication & provides thought leadership

o Identifies & builds functional expertise or knowledge in a relevant, unique & specific media area, including commerce media expertise

o Aware of knowledge level and experience of Senior Associates and Associates. Ability to spend extra time where needed to develop direct reports

* Industry Knowledge

o Seeks out information to remain current on media trends and shares with team members with relevant implications/potential opportunities

o Understands client business objectives and connections to day to day work

o Support team in development of thought leadership and innovation deliverables

* Strong working knowledge of commerce industry and platforms including major retailers and supporting technology (e.g. Amazon Ads, Walmart Connect, Roundel, Pacvue, Skai, Criteo, Citrus, etc.)

* Proven knowledge of media planning & planning with use of research tools and resources

* Proven ability to understand high level client goals and how they translate into commerce strategies

* Proven experience in writing and presenting relevant information to client audience

o Can carry conversations with clients easily

* Knowledge with industry tools such as MediaTools, Prisma, etc

* Bachelor's degree or equivalent experience

* 3+ years of working experience required, with 1+ years experience in a people manager role; strong ability to delegate, train, and support direct reports

* 2+ years of commerce experience working across multiple retailers preferred

* Experience in web analytics, ad tracking and other biddable media (e.g. paid search)

* Ability to manage team, both upwards and downwards, to ensure cross team communication

* Excellent written and verbal communication skills and proven problem-solving ability

* Self- sufficient and proactive

* Project management; effectively managing multiple projects and meeting tight deadlines in a fast-paced environment. Time management and project management skills are critical

* Proficient in Microsoft Office (Excel, PowerPoint, etc.) and excellent quantitative analysis skills

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.

It is the policy of our company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please .

Business Overview

KINESSO is the technology-driven performance marketing agency providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, P3, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at Summary

We are looking for you - dynamic, best-in-class talent - to join the growing Commerce team as a Senior Associate. In this role you will support in the development, planning, buying, executing and measuring media plans for designated shopper/commerce media clients. As a Senior Associate, you will create, innovate, and guide Commerce planning and buying processes. You'll work closely with national Planning and Buying teams to allow for holistic Commerce media function.

The Commerce team is a specialty group that focuses on the planning, buying, execution and measurement of Commerce media. Commerce media is any specific media elements that are retailer focused/tagged. This can be in-store signage such as a coupon machine or shelfblade, a billboard driving shoppers to a Walmart store, digital ads (search, display, OLV/STV, etc) on Amazon or site via managed or self service, tapping influencers that support certain retailers or working with shoppable technology companies to ensure ease of conversion. The team supports client's commerce/shopper/customer marketing teams-our end goal measuring product sales both online and in-store.

Who You Are

Enthusiastic about media with a desire to learn and build knowledge across all aspects of commerce inclusive of retail media networks, programmatic media, instore, shoppable tech and more. You thrive in a fast paced and fun environment. You're ready to level up your career in media and are excited to partner with some of the world's leading consumer brands.

Media Knowledge

o Knowledge of media channels (e.g. display, OLV, STV, instore, OOH, etc.) and/or retail media networks & their platforms

o Familiar with both DSP interface functionality and levers (campaign hierarchy, audience builder, PMP/PG set up, reporting suite) as well as managed service dashboards

o Preliminary understanding of individual RMN capabilities across tactic, targeting, reporting methodology, etc.

* Account Management & Strategy

o Supports Manager in development, presentation, management and measurement of omnichannel commerce media programs

o Leads RFP and negotiation process for managed service campaigns ensuring previous learnings are applied

o Assists in building audience targeting details and budget allocation at the tactic/placement level based on client goals for either self service or with partners during the RFP process

o Takes learnings from previous campaigns and apply to next campaign

o Hosts kick off calls for new campaign launches with partners and/or DSP activation team ensuring client approved strategy is reflected accurately in self service platform

o Supports in identification of growth opportunities and shares ideas for potential test and learns

o Takes lead on managing vendor communications and delivers client communications where appropriate

o Contributes to building an effective detailed media plan, inclusive of tactics, audiences, flighting, KPIs, etc. that drives client performance

o Input and manage plans within MediaTools where applicable

o Supports in the creation of client ready materials (e.g. presentations, reporting, etc.)

o Maintain detailed files of all pertinent records (latest media plans, performance reports, etc.) relevant to clients' business

o Responsible for owning any status documents and timelines whether internal or client facing

o Responsible for accurate meeting minutes and recaps/next steps where appropriate

o Demonstration of knowledge of outstanding deliverables on the team agenda

o Day to day lead for billing and responsible for actualizing and clearing invoices

* Execution

o Involved in the buying process and stewardship for media programs to ensure original objectives are being met

* Managed service: works with partners to maintain campaign and optimize based on performance, monitors within partner dashboards where applicable

* Self service: works with DSP activation team to ensure relevant strategies are implemented and campaigns are optimized based on performance, monitors within platform

* Works with retailers and DSP partners to ensure proper data onboarding and any necessary paperwork is completed prior to campaign launch

o Responsible for locating, determining, and building relevant audience segments in DSP platforms

o Manages coordination of creative assets between client, creative agencies and partners

o Owns accurately entering IOs into Prisma and building Trafficking sheets

o Become proficient with 3rd party ad-serving and site served placements, tracking & analytic systems to be able to accurately input media plan details and launch campaigns

o Monitors pacing to ensure delivery is appropriate and aligned to campaign flighting for both managed and self-service campaigns

o Measures media performance at all stages to ensure original objectives and strategies are being met to client satisfaction

o Analyzes and reports data on daily/weekly/bi-weekly/monthly & ad-hoc basis

* Data may be provided from partners or DSP activation team, with self service data being reviewed more frequently

* Turns insights into long-term action by highlighting clear flow of cause, effect and next steps

o Demonstrates ability to use historical data or vendor relationships to create benchmarks for current campaign performance

o Maintains client and industry benchmarks for point of comparison when evaluating campaign performance

* Relationships

o Day to day lead with media partners across communication and scheduling of meetings

o Works cross-functionally with national planning & investment, ad operations, product, reporting, analytics, finance and other groups across the account

o Active participants in key vendor meetings ultimately sending recaps/notes for the full team

o Mentor Associates and provide opportunities for continued growth

* Training/Development

o Participation in trainings and proactive communication around areas of needed/desired growth for self and Associate

o Proactive idea sharing with internal team

* Industry Knowledge

o Seeks out information to remain current on media trends and shares with team members with relevant implications/potential opportunities

o Familiarity with client business objectives and connections to our day-to-day work

* Working knowledge of commerce industry and platforms including major retailers and supporting technology (e.g. Amazon Ads, Walmart Connect, Roundel, Pacvue, Skai, Criteo, TTD, etc.)

* Agency and/or Commerce media

* Project management; effectively managing multiple projects and meeting tight deadlines under a fast-paced environment.

* Process oriented and organized, with the ability to juggle many tasks at one time. Time management skills are critical

* Bachelor's degree or equivalent experience

* 1+ years of ecommerce experience preferred

* Excellent written and verbal communication skills and proven problem solving ability

* Self- sufficient and proactive

* Comfortable in managing up across task progress, campaign performance and team needs

* Proficient in Microsoft Office (Excel, PowerPoint, etc.)

* Knowledge with industry tools such as MediaTools, Prisma, etc

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.

It is the policy of our company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please .

We are proud to partner with The Princeton Mercer Regional Chamber of Commerce in Search of their future President and Chief Executive Officer. The Princeton Mercer Regional Chamber of Commerce - largest and oldest regional chamber of commerce in New Jersey.

The Princeton Mercer Regional Chamber of Commerce provides members with opportunities to meet and do business together; promotes connections that enhance members’ success; speaks for business on public policy issues affecting business and local communities; and promotes an environment for business growth by encouraging economic development.

The Position: For a full position profile and description of the opportunity please visit: President & CEO Search - Princeton Mercer Regional Chamber of Commerce

Applications should include 1) a current CV or resume and 2) a letter of interest that addresses the responsibilities and qualifications outlined in the position profile.

CBIZ is an Equal Opportunity Employer

CBIZ does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.

Doctor of Medicine | Radiology - Diagnostic

Location: Commerce Township, MI

Employer: Adelphi Locums

Pay: Competitive weekly pay (inquire for details)

Start Date: ASAP

LocumJobsOnline is working with Adelphi Locums to find a qualified Rad - Diagnostic MD in Commerce Township, Michigan, 48382!

Job Quick Facts:

• Specialty: Diagnostic Radiology
  
• Job Type: Locum-To-Perm
  
• Facility Location: Commerce Township, MI
  
• Service Setting: Inpatient/Teleheath
  
• Reason For Coverage: Supplemental
  
• Coverage Period: May 4, 2026 - Ongoing
  
• Coverage Type: Clinical Only
  
• Shift Coverage: ED Coverage
  
• Shift Schedule: - Onsite: TBD - Remote: 11p-7a - 7 shifts/months
  
• No of Cases per day: 80-130
  
• Admissions: Yes
  
• Rounding included: Yes
  
• Physician in Practice: 1 Radiologist - 2-3 residents (overnight)
  
• EMR: Cerner
  
• Other Info: Resident teaching required
  
• Travel, lodging, and malpractice insurance covered
  

• Active MI License
  
• BC
  
• BLS
  
• DEA waiver
  
• NPDB Report
  
• Clean Record
  
• Case Logs
  

About Adelphi Locums

Adelphi Locums, a brand of Adelphi Staffing, provides locum tenens staffing solutions for healthcare facilities across the U.S., connecting them with qualified physicians, advanced practitioners, and other medical professionals for temporary coverage needs.

1701583EXPPLAT

Doctor of Medicine | Radiology - General/Other

Location: Commerce Township, MI

Employer: CompHealth

Pay: Competitive weekly pay (inquire for details)

Shift Information: 5 days x 8 hours

Start Date: ASAP

LocumJobsOnline is working with CompHealth to find a qualified Radiology MD in Commerce Township, Michigan, 48382!

Whether you are looking for a new telehealth opportunity or a way to supplement your income, CompHealth can help you find an assignment to meet your needs.

• 11 pm - 7 am shift with minimum 7 shifts per month
• 80 - 120 ED cases per 8-hour shift
• 2 - 3 residents overnight with 1 radiologist
• Board certification required
• We negotiate better pay and deposit it weekly
• We arrange complimentary housing and travel and comprehensive malpractice coverage
• We simplify the credentialing and privileging process
• Access to online portal for assignment details and time entry
• Your specialized recruiter takes care of every detail

About CompHealth

CompHealth is one of the largest healthcare staffing companies in the United States offering permanent, locum tenens, travel and other placements for healthcare providers. Our company dates back to 1979, when two physicians created the locum tenens industry as a way to meet the needs of rural hospitals in desperate need of healthcare professionals. In the years since, we’ve placed providers in hundreds of specialties in temporary and permanent jobs in both rural and urban settings all over the country, serving millions of patients. 

Though every temporary or permanent position is different, our goal is always the same: To match the right job with the right provider. We do that by getting to know you and what’s most important to you. And with more than 1,000 specialized recruiters and in-house licensing, credentialing, travel, and legal teams, we can take care of all the details, whatever the position.

Getting to know you ties back to our belief in putting people first. This includes our healthcare providers, our clients, and our employees. This people-centric culture has been recognized by various award programs, including Staffing Industry Analyst's "Best Staffing Firms to Work For", Modern Healthcare's "Best Places to Work", and Inavero's "Best of Staffing".

To learn more, visit

1700144EXPPLAT

Company Description

Gone Bananas Beachwear is a Women's Swimwear/Apparel Retail company located at 3785 Mission Blvd, San Diego, California, United States 92109. Founded in 1975, Gone Bananas has become one of the largest single store operations in the swimwear retail industry. Known for being a trendsetter with a wide selection of swimwear, the store has gained national recognition and awards. With over 2,500 square feet of retail space and 15,000 items, Gone Bananas is a premiere beachwear shopping destination.

Role Description

This is a full-time on-site role for a Digital Commerce Manager at Gone Bananas Beachwear in San Diego, CA. The Digital Commerce Manager will be responsible for overseeing online sales strategies, managing the e-commerce platform, analyzing customer behavior, improving user experience, inventory integration and driving online revenue growth.

Qualifications

• Strong Digital and Analytical Skills
• Strong Communication and Customer Service skills
• Experience in e-commerce and digital marketing
• Knowledge of retail industry trends
• Knowledge of Women's Swimwear

Salary

This role is currently an exempt/salaried role at the annual rate of: $70,304

A non-exempt hourly role would be negotiable at a lower wage.

New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at or text CargillJobs to 60196.

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill's protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters.

Posting End Date: Accepting applications until job is filled and/or up to 60 days from the posting date

Job Location: Fort Morgan, CO
Job Type: Full Time
Shift(s) Available: 2nd & 3rd
Compensation: $28.75 /hr
Sign-On Bonus: $7,000

Benefits Information

• Medical, Dental, Vision, and Prescription Drug Insurance
• Health and Wellness Incentives
• Paid Vacation and Holidays
• 401(k) with Cargill matching contributions
• Flexible Spending Accounts (FSAs)
• Short-Term Disability and Life Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Employee Discounts
• Principal Accountabilities
• Required Qualifications
• Preferred Qualifications

Principal Accountabilities

• This role involves physical activity in a food processing environment, which generally requires a moderate amount of exertion on a fairly regular basis-involving bending, stooping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing more than 50 pounds and frequent lifting of 10-25 pounds. Walking or standing for extended periods of time will be required as well as the occasional use of stairs and/or ladders
• The work may also involve other exertions, conditions or exposures (e.g. heat, cold, dust). This position is regularly exposed to wet and/or humid conditions with slippery surfaces, moving mechanical parts and fast paced warm/cool environments. Personal protective equipment use is required in all areas of the facility
• Execution of automation solutions used for controlling plant process. Will involve design and configuration of control systems and oversight of electrical and instrumentation functions related to projects. Will be required to obtain knowledge of plant processes
• Design and Implement control strategies based on current best practice standards and approved components
• Work with fix/support team to identify areas in need of improvement and reliability. Provide training for completed projects
• This position requires availability for a 6 day work week

Required Qualifications

• Must be eligible to work in the United States without the need of a Visa sponsorship
• Must be 18 years of age or older
• Knowledge of PLC/HMI/Controls programming languages
• Ability to update and troubleshoot a range of electrical or instrumentation systems
• Ability to read and analyze electrical schematics
• Strong communication and organizational skills
• Ability to work well in a team or individual environment and be a self-starter
• Ability to pass an Electrical Aptitude Test
• Ability to read, write, and speak English

Preferred Qualifications

• Previous Cargill Experience
• Ability to understand continuous and batch process control strategies
• Possess a working understanding of the production process
• Ability to configure and program a variety of control systems including PLC and HMI systems
• Knowledge of reliability centered maintenance, planning and scheduling
• Automation, Electrical, and / or Instrumentation experience with Allen-Bradley and Siemens
• Design and implementation knowledge of plant digital business technologies

Please note that this position does not include relocation reimbursement

Equal Opportunity Employer, including Disability/Vet

Project Manager, Client Services Basic Hat

**This is a hybrid position that is based out of Clearwater, FL

Purpose

The Project Manager Client Success, ensures the continuous and successful delivery of all

client initiatives, ranging from high-level projects to daily requests and product adoption. They

act as the "engine" of the account, managing backlogs and team capacity to ensure frictionless

commerce, successful project delivery and long-term account health

Job Duties and Responsibilities

● Lead the ongoing prioritization of all client requests, including support tickets,

enhancements, and maintenance tasks, ensuring the team is always working on the

highest-value items

● Manage the capacity of technical specialists to prevent bottlenecks and ensure a steady

flow of deliverables across both project and non-project workstreams.

● Collaborate daily with the Client Success Manager (CSM) to align technical delivery with

the broader account strategy and client business goals.

● Identify recurring friction points in the delivery process and implement workflow

adjustments to improve team efficiency and client satisfaction.

● Develop and manage project plans for successful completion of projects in coordination

with Client Success Manager and clients.

● Coordinate internal/external stakeholders and resources for timely completion of tasks

and milestones

● Set deadlines, assign tasks (internal and client stakeholders), and monitor progress of

projects and other deliverables

● Track written approvals & sign-off of Level of Effort, design/requirements, and

acknowledgements

● Escalate delays, risks, and issues internally as needed (Support issues, project delays,

etc.)

● Report on project status and closure to Operations Director

● Maintain project/task management tools (Jira, Confluence, Smartsheet, Google Docs

and Excel, etc.)

● Lead calls with VIP clients and communicate with C-level execs

The Project Manager’s first escalation point is to the Client Success Manager if a project or task

is appearing to fall behind schedule. The PM can also use their judgement and has the right to

escalate to Operations Director, Technical Director, VP Operations, another applicable VP,

and/or the CEO as they see warranted to get assistance when needed.

Summary

The Project Manager acts as a Delivery Manager, driving the continuous flow of both dedicated

projects and ongoing business/technical requests to ensure client success. They partner with

Client Success Managers to prioritize client queues and resource allocation, maintaining high quality

service and frictionless commerce. Their primary goal is to lead communication and manage throughput to ensure the overall health and growth of the client account