Support Solutions Address Jobs in Usa

About ConnectUs

ConnectUs is a leader in Managed Mobility Services, helping organizations simplify mobile device management at scale. From procurement and kitting to deployment, MDM configuration, and full lifecycle support, we take the complexity out of mobility so our customers can focus on growth. Since 2014, ConnectUs has deployed over 3 million devices and helped clients save more than $1 Billion by reducing friction, improving uptime, and enabling connected workforces.

Role Overview

The Account Manager – Customer Growth & Retention plays a dual role:

• Manage and grow assigned active accounts to ensure long-term satisfaction and continuous value.
• Proactively re-engage existing customers who have not purchased in 60+ days, identifying new opportunities to provide value through device lifecycle services, accessories, MDM, and support solutions.

This role is ideal for someone who thrives in both relationship management and outbound customer engagement. You will be responsible for deepening customer partnerships, uncovering new needs, and driving incremental revenue through upselling and cross-selling.

Key Responsibilities Account Management & Customer Success

• Serve as the primary point of contact for assigned customers following initial onboarding.
• Build trusted relationships with client stakeholders and ensure ConnectUs continues to meet or exceed expectations.
• Conduct quarterly business reviews (QBRs) and regular check-ins to align solutions with evolving client goals.
• Monitor service performance, SLAs, and client satisfaction to ensure continued success.

Account Growth & Upselling

• Identify new revenue opportunities within existing accounts, including MDM services, accessories, buyback programs, and enhanced lifecycle support.
• Collaborate with internal sales and operations teams to prepare quotes, renewals, and proposals.
• Track upsell and cross-sell performance metrics and report on monthly growth outcomes.
• Support annual planning, budget cycles, and device refresh discussions to position ConnectUs for continued expansion within each client.

Dormant Account Re-Engagement

• Maintain a proactive outreach list of 10–20 existing customers who have not purchased within 60+ days.
• Conduct personalized outreach to re-engage these customers, share relevant service updates, and present new offerings.
• Identify reasons for inactivity and propose tailored solutions that address current pain points or budget considerations.
• Document all interactions and next steps in CRM (Copper/HubSpot) for visibility and accountability.

Service Delivery & Issue Resolution

• Oversee the performance of ConnectUs services across fulfillment, help desk, and repair workflows.
• Act as a client advocate and escalation point, ensuring issues are resolved promptly with cross-functional support.
• Coordinate with internal teams to ensure accuracy in asset tracking, device lifecycle management, and reporting.

Reporting & Insights

• Provide regular reports on account activity, growth opportunities, and re-engagement progress.
• Analyze trends in order volume, service usage, and renewal likelihood to inform targeted outreach strategies.
• Deliver insights that help customers reduce costs and optimize device operations.

Key Traits

• Proven ability to build trust and grow relationships with existing customers.
• Strong sense of ownership, accountability, and results orientation.
• Excellent communication and listening skills with a proactive approach.
• Comfort with outbound outreach and re-engagement activities.
• Organized, data-driven, and adept at using CRM tools.
• Passionate about helping customers succeed while achieving measurable revenue impact.

Performance Metrics

• Revenue growth from existing accounts
• Number of dormant accounts reactivated
• Upsell and cross-sell conversion rates
• Customer satisfaction (NPS, QBR feedback)
• Responsiveness and retention rate

AGE Solutions is preparing for a significant contract supporting the Joint Service Provider (JSP) Enterprise Transport Management (ETM) program. This group supports structured cabling, pathway layout, and fiber deployment inside and outside secure facilities. Experience in BICSI standards and large-scale fieldwork is essential.

Who We're Looking For:

• 
  
• RCDD Technicians, OSP Engineers, Field Technicians
  
• Incumbents encouraged to apply
  

Clearance: TS/SCI
Certifications: RCDD, AMP, HCI
Experience: 10+ years

This position is part of a pipeline for a future opportunity supporting the JSP ETM program. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest.

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

AGE Solutions is looking for a Sr. Cross Domain Solutions Support Specialist to join our team in support of an upcoming cybersecurity risk management and assessment program with our DoD customer. In this position, you will organize and manage DSAWG and CDTAB meetings, including scheduling, logistics, agendas, and minutes. You will also participate in and contribute to weekly, monthly, and quarterly working groups, boards, and panels to include CDTAB, DSAWG, Information Domain, and IRSMC board meetings.

Individuals in this role must be available to work on-site at Ft. Meade, MD for the majority of the workweek.

Responsibilities Include:

• 
  
• Coordinate with DISA stakeholders, ISSMs, and PMs to resolve non-compliance issues identified in the Cybersecurity Scorecard.
  
• Keep DISA senior leadership and cybersecurity stakeholders informed of all Cybersecurity Scorecard non-compliance findings.
  
• Serve as the primary briefer for CDS requests, tickets, ad-hoc meetings, and annual reviews at CDTAB, DSAWG, Information Domain, and IRSMC boards.
  
• Apply broad technical expertise in cybersecurity, networking, system architecture, cross-domain technologies, DMZ design, and controlled interfaces.
  
• Participate in and contribute to weekly, monthly, and quarterly working groups, boards, and panels.
  
• Support the CDTAB Chair and Secretariat on CDS-related issues and actions.
  
• Implement CDTAB strategic goals including policy planning, risk analysis, and vulnerability assessments.
  
• Identify and propose issues requiring CDTAB risk decisions and organize topics for monthly meetings.
  
• Execute DSAWG strategic goals and conduct risk and vulnerability assessments for related initiatives.
  
• Maintain DSAWG and CDTAB online platforms, ensuring access to briefings, policies, references, tracking tools, and contact directories.
  
• Notify the CDTAB community of all CDS tickets and requests pending review.
  
• Organize and manage DSAWG and CDTAB meetings, including scheduling, logistics, agendas, and minutes.
  
• Communicate deadlines for submission of agendas, briefs, and discussion topics.
  
• Draft, proof, and distribute meeting materials to DSAWG and CDTAB members in advance.
  
• Maintain standardized briefing templates and formats for both forums.
  
• Record and publish all meeting minutes, decisions, briefings, and supporting documents.
  
• Keep updated contact lists and email distribution groups for members and advisors.
  
• Develop monthly status reports (MSRs) for CDTAB and DSAWG.
  
• Prepare up to 10 SOPs or internal documents annually.
  
• Create up to 5 technical papers per year on DSAWG-related issues for coordination with DoD/IC stakeholders.
  
• Produce up to 12 white papers, CONOPS, and contingency plans annually to support RE4 functions.
  
• Manage monthly ballots for CDTAB and DSAWG, averaging 20 CDS requests, 20 tickets, 10-20 briefings, and 15 annual reviews-volume may vary monthly.
  

Requirements:

• 
  
• Bachelor's degree (IT-related field preferred)
  
• Six (6) or more years leading Risk Management teams
  
• Five (5) or more years IT program management experience leading audits and inspections in DoD/Federal environment
  
• Have an active DoD Top Secret clearance with SCI eligibility
  
• DoD 8570 IAM or IAT Level III certification
  
• Functional area expertise in National and DoD IT policy
  
• Expert level knowledge and experience as a technical expert providing technical direction, interpretation, and alternatives in areas such as but not limited to; Information Systems Architecture, Telecommunications Systems Design, Architecture, Implementation, Information Systems Integration, Software Development Methodologies, Security Engineering, Communications and Network Systems Management.
  
• Expert level knowledge in guiding the successful completion of major programs and may function in a project leadership role Proven ability to prepare and present technical documentation, strategic briefings, and governance materials for senior-level DoD boards (e.g., CDTAB, DSAWG, IRSMC)
  
• Excellent technical writing and communication skills with the ability to convey complex information clearly to technical and non-technical audiences
  
• Customer service skills
  

Compensation: $120,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Qualifications:

• 10+ years of overall technical experience with at least 5 years leading teams as a solutions

• Previous experience in driving composable commerce solutions for B2C digital commerce capabilities on web/mobile/app platforms.

• Use of AI/data centric approaches to scale customer journeys and digital back- end systems.

• Proven track record of collaborating on high level abstract problem, business or technical and turning them into successful features.

• Experience working with distributed team members both onshore and offshore

• Strong communication and interpersonal skills, with the ability to build relationships easily and collaborate effectively with cross-functional teams.

• Well versed with UX methodologies, back-end integrations, Agile, CI/CD, DevOps, automation to build low touch systems.

• A coach and mentor who can demonstrate the craft of technology and show the way to remove roadblocks.

• Experience developing capabilities with leading ecommerce platforms like Shopify, BigCommerce, Salesforce Cloud. Having a good understanding of helping make Buy vs Build decisions. Integration experience with incorporating third party products/vendors to enhance ecommerce capabilities.

• Familiarity with modern frameworks and libraries – React, Vue, Next.js

• This position will require you to work onsite at either our Beverly Hills or Sam Ramon office.

BayOne is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

This job posting represents the general duties and requirements necessary to perform this position and is not an exhaustive statement of all responsibilities, duties, and skills required. Management reserves the right to revise or alter this job description.

Engineering Technician - Product Engineering Support

Milan, IL

24 months (can extend)

Pay rate: $28/ hours on w2

Someone working as an automotive technician or electrical technician would be a good target. They can teach some of the testing and reading of schematics if needed. Candidates must be familiar working with the tools/machinery.

MAJOR PURPOSE:

Working in the Accelerated Design Verification (ADV) group to provide project support performing test setup, monitoring, inspection, and reporting using procedures and criteria set forth in the test plan. This is a 3rd shift position. (10p-6:30a).

MAJOR DUTIES:

Assembly of test rigs based on layout drawings and setup instructions. This includes:

Mechanical assembly using hand tools and battery/air impact wrenches

Use of overhead cranes

Connecting hydraulic plumbing

Connecting electrical control cables

Requires bending, kneeling, working at floor level

Must be able to lift 25 lbs

Document any changes to the setup procedure and layout drawings for continuous improvement.

Monitor and adjust test controls as necessary to keep the tests running efficiently.

Perform test specimen inspections and make repairs as required by the defined test parameters.

Document all test related incidents and activities using a web-based application.

Contact the appropriate personnel as required to prevent safety issues, environmental issues, and failures to test equipment or specimens and perform emergency shutoff procedures if necessary.

Perform routine lab maintenance and cleaning. Including, but not limited to, mopping, vacuuming, organizing, and putting away tools/equipment in the lab.

Pick up parts from the Parts Distribution Center and perform various other errands.

PREFERRED BACKGROUND

Experience working on machinery (tear down and repair), mechanic/mechanical background

Knowledge of Windows file/folder structure and how to copy/move/rename files

Good computer skills with Microsoft Office

Ability to read dimensioned part drawings and test layout drawings

Ability to work independently

Experience with servo-hydraulic or hydraulic systems preferred, but not necessary

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Duration: Initially 6 Months of contract with possibility of extension

Job Requirement:

• We are seeking a detail-oriented, experienced financial contractor to support the global operations of Client's employee benefit program spanning 16 countries. The contractor will support budget forecasting, reconcile actual spend against forecasted spend, ensure financial data integrity across a complex, multi-country program, and contribute to building the scalable financial infrastructure and payment systems that underpin the program's global operations. This is a hands-on analytical role requiring strong Excel skills, comfort working with large datasets across multiple cost centers and currencies, and a continuous improvement mindset oriented toward automation and operational efficiency.

The scope of this role spans four interconnected areas:

• forecasting and reconciliation, accruals management, scalable systems and automation, and global payment strategy. The contractor will build and maintain rolling budget forecasts, partner with internal stakeholders to gather cost inputs and validate assumptions, and perform period-end reconciliation of actuals against forecast. When variances arise, the contractor will investigate root causes, document findings, and recommend corrective actions to improve forecast accuracy over time. Accruals management is a key component — the contractor will prepare and track accrual entries to ensure costs are recognized in the correct period, coordinating with finance and accounting teams as needed to support month-end and quarter-end close. Alongside this, the contractor will support the design and implementation of scalable systems and mechanisms, identify opportunities to automate reporting workflows, and reduce manual workload across recurring financial processes. The contractor will also support global payment strategy, including VAT compliance across international markets, optimization of internal payment processes, and developing a working understanding of internal systems to streamline operations across the team.
• The ideal candidate brings 5+ years of experience in financial planning and analysis (FP&A) or corporate finance, with advanced Excel proficiency including financial modeling, pivot tables, and complex formulas. Experience with multi-country or multi-entity programs is a plus. Experience with tax strategy — particularly in the context of employee benefits or global programs — is a plus, as the program actively manages tax treatment across international markets.
• The contractor will report to the program's finance lead and collaborate closely with program managers, legal, and tax advisors. Success in this role means accurate, timely forecasts, clean reconciliations, clear variance narratives, scalable financial systems, and streamlined global payment processes that give leadership confidence in the program's financial position.

Must Have Skills:

• Excel experience and forecasting experience
• Experience understanding contracts and how it applies to seasonality
• Accrual experience

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Zeeshan

Email:

Internal Id: 26-04689

Duration: 6 months contract

Job Description:

• We are seeking a Mac Support Technician with hands-on JAMF experience to provide Tier 1 technical support for Mac devices and end users. This role is responsible for device deployment, troubleshooting, ticket management, and supporting day-to-day IT operations.

Responsibilities:

• Provide Tier 1 support for Mac hardware, macOS, software applications, connectivity, and peripherals
• Image, configure, and deploy Mac devices using JAMF
• Manage device inventory, policies, and updates in JAMF
• Perform password resets and assist users with MFA setup and troubleshooting
• Troubleshoot email, VPN, Wi-Fi, and basic network connectivity issues
• Use ServiceNow (or similar ticketing system) to log, track, prioritize, and resolve incidents
• Escalate complex technical issues to Tier 2/Engineering teams as needed
• Coordinate warranty repairs, device replacements, and hardware upgrades
• Maintain documentation for common issues and solutions

Experience:

• 1–3 years of IT support experience
• Strong hands-on experience with Mac devices and macOS troubleshooting
• Experience using JAMF for device management and deployment
• Familiarity with ticketing systems (ServiceNow preferred)
• Experience supporting password resets and MFA authentication

Skills:

• Troubleshoot
• Ticketing systems

Education:

• Bachelor’s degree or equivalent experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Deepak

Email:

Internal ID: 26-04330

Duration: 6 months contract

Job Description:

• We are seeking a detail-oriented Credit & Accounts Receivable professional who is looking to grow deeper into commercial credit analysis and risk support within a collaborative environment to support credit evaluation, risk monitoring, and AR operations within a growing business environment.
• This role will assist in analyzing customer financial information, reviewing credit exposure, and supporting credit-related decisions while partnering closely with Sales, Customer Service, and Finance.
• Industry background is flexible — strong analytical capability and foundational AR/credit experience are key.

Responsibilities:

• Support evaluation of customer credit worthiness and financial status
• Assist in recommending and monitoring credit limits
• Analyze aging reports, credit memos, and write-off trends
• Partner with Sales and AR teams to reconcile and resolve account discrepancies
• Monitor credit exposure and escalate risk concerns when appropriate
• Contribute to process improvements within AR and credit workflows
• Provide reporting and insights on portfolio health and risk indicators

Experience:

• 2–5 years of experience in:
• Accounts Receivable
• Credit analysis
• Collections analytics
• Credit & Collections support
• Understanding of credit evaluation concepts and risk exposure
• Experience in collections analytics or credit risk reporting
• Experience setting or recommending credit limits (even if not final authority)
• Understanding of DSO, bad debt, and portfolio monitoring
• Experience reviewing aging reports, write-offs, or credit memos
• Basic financial statement familiarity (balance sheet / income statement exposure)
• ERP system exposure (SAP, Oracle, NetSuite, or similar preferred)
• Strong Excel skills

Skills:

• Financial & Risk Analysis
• Credit Policy Interpretation

Education:

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Deepak

Email:

Internal Id: 26-03940

About Us

We are a small, tight-knit consulting firm that has been serving enterprise clients for over 20 years. Our team is passionate about delivering customer-first solutions while fostering a collaborative and supportive work environment. We are committed to stable, sustainable growth, and many of our team members have been with us long-term, reflecting the strong culture and dedication we uphold.

Our employees love what they do, and we invest in a workplace where talent thrives, contributions are valued, and careers flourish.

Why Join Us?

• Work-life balance: A company culture that prioritizes work-life balance for all employees
• Great pay & benefits: Competitive compensation for top talent. We offer health insurance and paid time off
• Supportive culture: Work with a team that values collaboration, mentoring, and continuous learning
• Growth opportunities: Join us as we expand, with potential to move to a full-time position

About the Role

We are seeking a highly organized and professional Administrative Support Specialist to join our dynamic IT team. This role is ideal for someone who thrives in a fast-paced environment, is committed to providing excellent service to both internal and external stakeholders and is skilled at managing multiple tasks with accuracy and efficiency.

This is a part-time position scheduled Monday through Friday, 8:30 AM to 12:30 PM, excluding company-observed holidays.

Key Responsibilities

• Answer incoming calls and route them appropriately, maintaining a professional and customer-focused tone
• Manage complex scheduling and calendar coordination for meetings, appointments, and team activities
• Assist in planning and coordinating internal and external IT events, including vendor interactions and logistical support
• Compile and summarize data for internal reports
• Support the team with additional administrative tasks as needed

Required Qualifications

• 4+ years of experience in an administrative, office coordinator, or similar support role
• Prior experience managing calendars, scheduling meetings, and coordinating events, ideally within an IT or technology organization
• Excellent verbal and written communication skills
• Strong organizational abilities, attention to detail, and the ability to manage multiple priorities in a deadline-driven environment
• Advanced Excel skills, including formulas and data analysis; and strong proficiency in Outlook for professional communication
• Customer service mindset with a professional phone presence
• Experience supporting sales teams or working with quotes/proposals is a plus

Preferred Qualifications

• Familiarity with ConnectWise
• Experience supporting IT teams or technical staff
• Prior experience coordinating with vendors or service providers

Onsite -, Portland, OR, 97202, US

The Application Analyst – POS Operations resources will support the pilot and rollout of a newly implemented Point of Sale (POS) system for company, across retail stores. This is a hands-on technical role supporting a large-scale store rollout. The team is lean, and they need an analyst who can independently triage, investigate logs, and resolve issues in a new POS environment with limited documentation. This role is higher level than a traditional support center position and requires strong troubleshooting capabilities across application, hardware, and store-level operations.

The Application Analyst – POS Operations resources will support the pilot and rollout of a newly implemented Point of Sale (POS) system for company, across retail stores.

Responsibilities

• Support pilot and phased rollout of new POS system in over 120 retail stores
• Perform advanced triage of POS incidents and operational issues
• Analyze system and application logs to identify root cause
• Troubleshoot POS software and hardware integration issues
• Partner with store teams and internal support teams to resolve escalations
• Provide stabilization support during rollout waves
• Document findings, recurring issues, and resolution steps
• Participate in on-call rotation (approximately 1 week every 4 weeks)

Qualifications

• 3-7+ years of experience supporting retail POS systems or similar application environments
• Strong hands-on troubleshooting experience in POS or retail systems
• Ability to independently triage and resolve issues without relying on extensive documentation
• Experience analyzing logs and performing root cause analysis
• Experience supporting on-premises (non-cloud) environments
• Familiarity with POS hardware including terminals, scanners, and peripherals
• Working knowledge of Java-based applications
• Comfortable operating in a fast-paced rollout environment
• Ability to manage priorities in high urgency environments
• Strong collaboration skills while also being able to work independently

Required Skills

• Experience with Toshiba POS systems or similar retail platforms
• Experience supporting multi-store retail rollouts
• Background supporting specialty retail environments (e.g., jewelry or similar verticals)
• Prior experience working closely with operations and field support teams

Preferred Skills

• Experience with Toshiba POS systems or similar retail platforms
• Experience supporting multi-store retail rollouts
• Background supporting specialty retail environments (e.g., jewelry or similar verticals)
• Prior experience working closely with operations and field support teams

Job Description

• Competitive hourly base pay + bonus opportunities after training
• Full health benefits (Medical, Dental, Vision)
• Cell phone benefits ($25/month per line; restrictions may apply)
• Referral for Life Program™ and abundant advancement opportunities

• High School Diploma or equivalent required
• 1 - 2 years minimum previous customer service call center experience
• 1+ years of previous tech support experience preferred
• Ability to type 35 WPM with 90% accuracy or higher
• Open availability to work any time within our operating hours outlined below

• Monday-Sunday, 8:00 a.m.-8:00 p.m. EST

• 4 weeks, typically Tuesday - Saturday, 8:00 a.m.-5:00 p.m. EST (subject to change based on business needs)
• Attendance: 100% required

• Receive inbound calls from customers experiencing service interruptions or technical issues
• Perform basic troubleshooting for common internet and usage-related issues
• Diagnose issues using approved tools, scripts, and troubleshooting procedures
• Create, update, and manage trouble tickets in the ticketing system
• Escalate unresolved or complex issues to appropriate internal teams following standard processes

• Provide exceptional customer service with a customer-first mindset
• Educate customers on product features, service functionality, and common troubleshooting steps
• Assist customers with service upgrades, changes, and general account inquiries
• Respond to customer questions via phone and/or electronic communication channels

• Explain billing statements, charges, adjustments, and payment activity
• Educate customers on billing processes and available payment options
• Resolve basic billing-related inquiries or route appropriately when needed

• Accurately document customer interactions and resolutions
• Enter, test, update, close, or cancel tickets per company procedures
• Navigate multiple systems and applications simultaneously
• Maintain awareness of service outages and customer-impacting events

• Professional demeanor and strong interpersonal skills
• Ability to diagnose and resolve basic hardware, software, and network issues
• Ability to gather accurate information, respond effectively, and adapt to customer needs
• Logical thinking and structured issue resolution
• Ability to manage multiple interactions and meet SLAs
• Effective probing and listening skills to identify customer needs
• Strong verbal communication skills
• Working knowledge of computers and MS Windows
• Willingness to learn new systems, tools, and processes in a fast-paced environment
• Ability to navigate multiple screens and systems simultaneously
• Strong multitasking and attention to detail
• Minimum typing speed of 35 WPM with 90% accuracy or higher
• Ability to follow direction, accept coaching, and apply feedback

• Ability to work in a 24/7 call center environment , including evenings, weekends, and holidays
• Fast-paced, customer-facing role requiring sustained phone and system use

ABOUT OUR CLIENT

Our Client is committed to building a workplace where innovation, collaboration, and growth thrive. They take pride in creating an environment that values hard work, accountability, and professional development.

ABOUT THE ROLE

This is a senior-level Solutions Architect role with a clear career progression path (Solutions Architect to Senior Architect to Enterprise Architect to Principal Architect). The architect will play a critical role in driving enterprise-wide application consolidation initiatives, supporting process enhancements, and delivering scalable solutions. The role demands a strong background in solution design, fit-gap analysis, and trade-off evaluation across retail, supply chain, infrastructure, or marketing technology domains.

RESPONSIBILITIES

• Direct the identification and recommendation of solutions, upgrades, or decommissioning options with a focus on usability, productivity, and total cost of ownership
• Develop and execute solutions that minimize reactive work and maximize strategic impact
• Collaborate with business and IT subject matter experts to design end-to-end solutions that align with enterprise architecture standards
• Engage with business leadership to establish strong IT and operations partnerships
• Model solutions across conceptual, logical, and physical perspectives (N+1 views)
• Create architecture artifacts defining end-to-end solution context, data domains, logical, physical, and deployment views
• Facilitate requirements refinement with a focus on service-level requirements
• Participate in design reviews to ensure solution alignment and traceability
• Contribute to the development of enterprise architecture principles, guidelines, and standards
• Clearly articulate architectural decisions to both technical and business audiences
• Engage proactively with business stakeholders to ensure IT addresses immediate and future needs

QUALIFICATIONS

• Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering, or related field required
• 10+ years of experience in IT management or solutions architecture
• 3–5 years of experience designing solutions in cloud and hybrid environments
• 3–5 years of experience with data integration patterns and tools
• Understanding of networks and security across on-premise and cloud environments
• Experience with vendor management tools and enterprise architecture integration
• Knowledge of architectural frameworks such as TOGAF or Zachman
• 2+ implementations of enterprise-class supply chain management systems preferred
• Strong interpersonal and communication skills with the ability to build consensus
• Proven ability to balance waterfall and agile methodologies
• Advanced problem-solving and analytical skills

PREFERRED QUALIFICATIONS

• Retail industry or supply chain experience (merchandising, planning, logistics)
• Experience with enterprise-class retail COTS applications
• Background in SOA/Microservices design
• 2–3 years of retail industry experience
• Optimization expertise, including stochastic modeling and holistic planning
• Strong proficiency with Microsoft Office, SharePoint, and collaboration tools

We are seeking a Technical Solutions Engineer to play a key role in improving the efficiency, capability, and reliability of our warehouse technologies. In this role, you will design and develop technical solutions, write high‑quality code, and collaborate closely with DevOps, Networking, and Server teams to enhance delivery, stability, and security across the organization.

What You’ll Do

• Collaborate with stakeholders, product owners, and developers to design architecture and automation solutions
• Partner with facilities and developers to select and implement conveyance and warehouse automation technology
• Ensure solutions follow SOLID principles and leverage appropriate design patterns
• Produce design documentation for enterprise and division‑level systems
• Provide high‑level effort estimates for new projects and enhancements
• Participate in Agile sprint planning by estimating features and stories
• Develop high‑quality software independently using SQL, C#, HTML, Bootstrap (or similar), and/or PLC/ladder logic
• Conduct code reviews and collaborate on deployment plans
• Partner with DevOps and development teams to grow CI/CD maturity and tooling
• Identify, address, and reduce technical debt across systems
• Recommend tools and best practices to improve speed, quality, and security
• Maintain confidentiality and support additional duties as assigned

Core Skills

• Strong verbal and written communication
• Exceptional attention to detail
• Powersports industry knowledge (a plus!)
• Familiarity with pneumatic, mechanical, and electronic warehouse conveyance and automation systems
• Familiarity with warehousing/distribution operations
• Expertise in software architecture and design
• SQL (T‑SQL preferred), schema design, and database optimization
• PLC/Automation Controls experience
• Web development experience (Blazor, Bootstrap, MVVM/MVC, C#)
• Systems communication and integration (COMTROL, TCP, UDP)
• DevOps familiarity and CI/CD concepts
• Experience with modern web technologies such as Blazor, WASM, ASP.NET, and REST APIs

Qualifications

• Bachelor’s degree in Computer Science or related field
• 4-6 years warehouse domain knowledge required
• 4–6 years designing and implementing enterprise‑grade systems using C#
• 4–6 years leading design and architecture efforts for complex systems
• 2–4 years mentoring developers, leading technical projects, and driving process improvement in Agile or hybrid environments
• Ability to travel up to 5% of the time

Disclaimer

LeMans Corporation is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. LeMans Corporation will only employ those who are legally authorized to work in the United States. There are not any current or future visa sponsorships for this opening.

This company participates in E-Verify

Notice to California Employees and Prospective Employees

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

Essential Duties and Responsibilities

• Work closely with business stakeholders toidentifyautomation opportunities.
• Lead the technical set up and integration ofconversational AI platform & agent development studiowithin the enterprise environment.- copilot agents preferred, deploying across enterprise not for personal use.
• Analyze business processes, data flows, and system architectures to support AI solution design.
• Support configuration and deployment of AI-powered agents,applications,and workflows.
• Design,build,and customize AI agents to automate workflows and improve productivity.
• Utilizedata platforms such asMicrosoft Fabric, Snowflake, Databricks, AWSfor data orchestration, governance, and compliance.
• Ensure seamless interoperabilityof agentsacrossMicrosoft and other enterprise applications asrequired.
• Evaluateand implement secure API integrationswith enterprise systems using APIsandconnectors to enable data exchange and workflow automation.
• Apply best practices for data security, identity management, and compliance with organizational and regulatory standards.
• Apply analytical judgment to assess feasibility, scalability, data readiness, and risks of AI use cases.
• Collaborate withcybersecurityand product teams to build robust AI solutions
• Test new AI agent enhancements, integrations, and fixes prior to release to ensure quality and expected behavior.
• Track and analyze performance metrics, including response quality, speed, reliability, andcost-effectivenessof AI agents and automated workflows.
• ContinuouslyoptimizeAI solutions based on performance data, user feedback, and evolving business needs.
• Document requirements, solution designs, architecture diagrams, and integration approaches in a clear and concise manner.
• Contribute to internal standards, reusable patterns, and best practices for AI agent and automation development.
• Support knowledge sharing and enablement across technical and business teams.

Qualifications Expected for Position

• Bachelor's degree in computer science, Information Systems, Engineering, Data Science, or a related fieldor equivalent combination of education and relevant professional experience.
• Advanced certifications or coursework in cloud platforms, data engineering, or AI/ML preferred.
• 3+years of experience in solution architecture, systems integration, automation engineering, or applied AI roles.
• 1+ year demonstrated ability to design, build, and deployAI-poweredagents, workflows, or conversational applications.
• Proven experience working directly with business stakeholders to translate operational needs into scalable technical solutions.
• Hands-on experience implementing enterprise automation or conversational AI solutions across multiple departments or use cases.
• Experienceoperatingin regulated orsecurity-consciousenvironments, supporting compliance and governance requirements.
• Strong experience designing and implementing enterprise system integrations using APIs, connectors, and automation frameworks.
• Experience working with modern data platforms (e.g.,Microsoft Fabric, Snowflake, Databricks, AWS) to support data orchestration, access control, and compliance.
• Solid understanding of identity management, access controls, and data security best practices.
• Ability to assess AI solution feasibility, including data readiness, scalability, performance, and cost considerations.
• Strong analytical andproblem-solvingskills with the ability to apply sound judgment to ambiguous or emerging AI use cases.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to nontechnical audiences.

The base salary range for this position is$130,000 - $140,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

The AV Installation and Support Services Technician is responsible for the installation, termination, testing, troubleshooting, and maintenance of low-voltage cabling systems, including voice, data, and video.

Assigned to Client and works full time from onsite location responsible for Installation and then maintaining the system after installation. Will conduct Preventive Maintenance and will assist with Service Tickets as needed. Will work with REMOTE support to troubleshoot Service Tickets as required.

This role ensures all work complies with industry standards and client requirements, with a focus on quality, safety, and efficiency. Technician will work onsite and will be responsible for preventive maintenance of the systems and will work with remote service technicians to address service tickets as needed.

What You'll Do:

• 
  
  
• Install, terminate, and test copper and fiber optic cabling for voice, data, and video systems.
  
  
• Interpret blueprints, floor plans, and wiring diagrams to determine cabling requirements and optimal routing.
  
  
• Perform troubleshooting and repairs on structured cabling systems and related hardware.
  
  
• Ensure all installations comply with relevant standards.
  
  
• Document all work performed, including test results and as-built drawings using BlueBeam.
  
  
• Collaborate with project managers, engineers, and other trades to ensure successful project completion.
  
  
• Maintain tools, equipment, and a safe, organized work environment.
  
  
• Provide technical support and guidance as needed.
  
  
• Participate in ongoing training to stay current with industry best practices and standards.
  
  
• Oversee all on-site activity on the active project job site and address any issues necessary to achieve quality and timeline standards
  
  
• Oversee all field operations and report progress, status and issues.
  
  
• Supervises the physical installation of a wide variety of technology into a wide variety of locations
  
  
• Maintains all quality control on jobsite, checking all work from subcontractors and union trades. Managing any discrepancies in our standards
  
  
• Able to read and understand functional design drawings and cable riser diagrams
  
  
• Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines. Provides daily feedback to Manager
  
  
• Able to build and wire custom panels from engineering drawings
  
  
• Advanced Fiber optic cable handling, installation termination and testing
  
  
• Responsible for tracking and maintaining toolkits, job material boxes, company vehicles and materials inventories. Keep clean, orderly and well documented
  
  
• Responsible for tracking and maintaining their personal licenses, certifications and qualifications. (Some states have specific requirements in this area)
  
  
• Maintain daily record of time worked on specific projects for timesheet entry. Maintain an activity log and a personnel log for skills to report on recommended improvements.
  
  
• Conduct routine Preventative Maintenance and logs as required.
  
  
• Work with Remote support for service tickets that require escalation.
  
  

Complexity:

This level of technician will be responsible for performing tasks on clients' jobsites with no supervision. This position is responsible for the coordination with clients, contractors and subcontractors. This position will be the key and only field technician in many situations and will be responsible for delegating work, working with remote support, and communicating with key stakeholders on behalf of the company. Requires maintaining quality control on all field work. This position requires the highest level of technical and people skills along with great communication skills.

Decision Making Authority:

This position is often alone on the job sites and requires making good judgement about decisions that need to be made. In general, the service manager, project manager and supervisor are available to answer questions, but this position is very independent and will be looked upon to make many onsite decisions on behalf of the service manager and company. This position requires good diplomacy in working with our clients and other key stakeholders on the job sites.

Physical Working Environment:

• 
  
  
• Work is performed in commercial, industrial, and construction environments.
  
  
• May require working in confined spaces, on ladders, lifts, or at heights.
  
  
• Must be able to lift and carry up to 50 lbs.
  
  
• Exposure to varying weather conditions and construction site hazards.
  
  

Physical Demands:

The physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions on a regular basis.

Employee will be responsible for their safety while on job sites and comply with all safety regulations in place by the client and Diversified. Use of PPE could be required on job sites. The employee can typically spend at least 60% of their time on their feet and be required to be mobile around the client site. The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 50 pounds in construction areas.

The individual is regularly required to use keyboards, test equipment and controls required for installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision. When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.

Travel:

Travel by car and occasional airplane trips are required. Employee must possess a valid driver's license in their state of residence. Employee must possess a valid Passport for entry onto client site. Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Occasional travel by airplane for out-of-town projects is required.

Safety:

Maintain and wear appropriate PPE as the job and tasks require it.

Ensure hazards are addressed and rectified in a timely manner.

What You'll Bring:

Education & Certifications:

• 
  
  
• High school diploma or equivalent required.
  
  

• 
  
  
• Must possess the E06 Limited Energy Systems License
  
  

• 
  
  
• OSHA 30 Certificate required
  
  
• Must have a valid US Passport.
  
  
• Must have a valid driver's license and adhere to our insurance requirements
  
  

Required Skills/Qualifications:

• 
  
  
• Minimum 2 years of experience in low-voltage or structured cabling installation.
  
  
• Possess advanced AV installation skills
  
  
• Familiarity with a wide range of audio, video and networking equipment
  
  
• Proficient in the use of cable testers, hand tools, and power tools.
  
  
• Ability to read and interpret technical documents and blueprints.
  
  
• Must have knowledge of the following programs: Teams, Outlook, Excel, OneNote, BlueBeam/Adobe Reader
  
  
• Willingness to travel to job sites as required.
  
  
• Excellent troubleshooting and problem-solving skills.
  
  
• Strong communication and teamwork abilities.
  
  
• Good verbal communication skills and good customer service skills
  
  
• Ability to diagnose, troubleshoot and resolve technical problems
  
  
• Able to work indoors/outdoors, standing, sitting and ladder use. Able to lift 50lbs.
  
  

Preferred Skills/Qualifications:

• 
  
  
• Experience with Service Now preferred.
  
  
• Experience with Software House preferred.
  
  

• 
  
  
• AVIXA CTS Certification is preferred.
  
  

• 
  
  
• AVIXA CTS-I Certification is highly encouraged
  
  

• 
  
  
• Installer (Level 1 or 2), Technician, or equivalent structured cabling certification preferred.
  
  
• Additional certifications from recognized structured cabling governing bodies are a plus.
  
  

Other relevant certifications may be required or preferred based on the technology focus of the position

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

• 
  
  
• Multiple medical plan options to suit your family's needs
  
  
• Dental (including orthodontic coverage) and vision plans
  
  
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
  
  
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  
  
• 401k with Employer Match
  
  
• Paid Time Off and Paid Holidays
  
  
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
  
  
• Commuter Benefits
  
  
• And much more
  
  

To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.