Suno Api Github Jobs in Usa

• Strategic Leadership:
  • Able to define a vision for a site of approximately 200 staff members, including the development of a 3 to 5 year operating plan
  • Prior experience managing responsibility of the P&L and balance sheet for a manufacturing site.
  • Deliver annual revenue, profit, EBITDA, and cash targets through effective P&L management.
  • Execute capital projects on average of +$10M to ensure facilities, equipment, and systems meet production demand and compliance requirements.
  • Develop and execute site master plan which includes building talent capabilities that results in the site meeting branded large pharma industry standards to facilitate new business.
• Regulatory & Compliance:
  • Ensure strict adherence to cGMP, FDA, and DEA regulations for controlled substances.
  • Maintain FDA audit readiness and compliance with OSHA, EPA, DEA and other regulatory agencies.
• Process Excellence & Operational Performance:
  • Drive process improvement initiatives, lean manufacturing, and digital transformation to optimize throughput and reduce costs.
  • Assess site operations and drive execution of cost reduction initiatives to improve productivity and profitability of products
  • Implement best practices for manufacturing
  • Deep understanding in Process Safety Management, Environmental understanding, including wastewater treatment plant operations and security programs.
  • Oversee ERP and compliance systems (including D365) for operational efficiency.
• Commercial & Customer Focus:
  • Partner with Commercial teams to define and execute strategies for revenue growth and customer satisfaction.
  • Ensure timely delivery of products in compliance with regulatory requirements.
• People Leadership:
  • Recruit, develop, and retain high-caliber talent through succession planning and performance management.
  • Demonstrates deep understanding on cultural transformation
  • Foster a culture of engagement, accountability, and continuous improvement.
• Business Development:
  • Enable the site to deliver late -phase/commercial CDMO programs that include the acquisition of new customers, tech transfer and scale up production.
  • Participate in strategic initiatives including market expansion, technology alliances, and evaluation of new products.
  • Support acquisition and rationalization activities as needed.
    
    

• Bachelor’s degree in Chemical Engineering, Chemistry, Pharmaceutical Sciences, or related field (advanced degree preferred).
  
  

• 15+ years in API small molecules pharmaceutical manufacturing leadership roles, with proven expertise in cGMP, FDA, and DEA compliance for APIs and controlled substances.
• Proven experience in generics manufacturing with knowledge and capabilities to meet big pharma branded business.
• Demonstrated success in operational turnarounds, quality remediations, or start-up of manufacturing facilities.
• Strong background in process optimization and continuous improvement methodologies.
  
  

• Exceptional leadership, communication, and change management skills.
• Detail oriented, advance analytical capabilities and high learning agility
• Ability to manage complex operations and deliver results in a dynamic environment.
• Understanding transactional process improvements
• Understand how to develop and implement operating mechanism and meeting structure to manage operations at the site, including the definition and implementation of KPIs and tier meetings.
  
  

• Health & Wellness: Comprehensive health & wellness benefits. Access to mental health resources and wellness programs. Generous PTO and holiday pay policies.
• Financial Wellness: Veranova is committed to fair and transparent compensation practices. This includes a competitive base salary, eligibility for performance-based bonuses, and an attractive 401(k) Plan with company match. Salary ranges reflect the scope and expectations of the role, and are based on market data, internal equity, and role-specific factors. Final compensation may vary depending on experience, skills, education, and business needs.
• Professional Development: Opportunities for continuous learning through LinkedIn Learning, workshops, conferences, and mentorship. Tuition Assistance for Undergraduate and Graduate degree programs.
• Inclusive Culture: At Veranova, an inclusive culture is integral to our values. We welcome people with diverse experiences and perspectives who share our mission to improve and save lives. Even if you do not meet every qualification, we encourage you to apply. Veterans, first responders, and those transitioning from military to civilian life bring valuable skills that strengthen our team.
  
  

Manhattan Active WMS Tech Analyst Direct Hire Remote

Tier4 Group is seeking a driven IT MAWM Technology Analyst to support and evolve enterprise‑wide IT initiatives centered on Manhattan Active Warehouse Management (MAWM). In this role, you’ll be a key contributor to system configuration, integrations, extensions, and advanced support—helping ensure our technology ecosystem scales with current and future business needs.

You’ll collaborate closely with IT, business partners, vendors, and QA teams while owning complex configurations, integrations, and L2/L3 troubleshooting in a fast‑paced warehouse and supply chain environment.

What You’ll Do

• Configure and support MAWM solutions using Manhattan Configuration Tools, Config Director, and APIs
• Design, develop, and maintain RESTful API integrations (JSON/XML) between MAWM and third‑party systems such as ERP and TMS
• Create, deploy, monitor, and manage MAWM extension packs using ProActive
• Provide L2/L3 production support, including deep technical troubleshooting, root‑cause analysis, and issue resolution
• Partner with IT, business stakeholders, and vendors to understand, document, and enhance business and technical requirements
• Participate in the design, build, testing, validation, implementation, and ongoing support of application and infrastructure solutions
• Collaborate with IT, QA, and business teams on test planning and execution
• Produce and maintain technical documentation, including:
• Configuration and extension specifications
• System architecture diagrams
• Integration mappings and API documentation
• Support enterprise initiatives by ensuring MAWM aligns with evolving operational and strategic goals

What You Bring

• Bachelor’s degree in Computer Science, Information Technology, Supply Chain, or a related field
• 2+ years of hands‑on experience with Manhattan Active WMS (MAWM)
• Proven experience deploying and managing MAWM extensions using ProActive
• Strong expertise in:
• Manhattan Configuration Tools & Config Director
• API development and integration (REST, JSON/XML)
• Postman scripting and testing
• Experience integrating MAWM via MIF with external systems (ERP, TMS)
• Solid understanding of warehouse operations and supply chain processes
• Excellent analytical, problem‑solving, and troubleshooting skills
• Strong communication skills with the ability to work calmly and effectively under pressure

Nice to Have

• Experience supporting distribution centers or warehouse environments, especially in:
• Food & Beverage
• Pharmaceuticals or other regulated industries

Why This Role

• 100% remote opportunity (within select states)
• Direct impact on enterprise‑level warehouse technology
• Collaborative, cross‑functional environment
• Opportunity to work deeply with a modern Manhattan Active platform

• 
  
• 
  Design, implement, and manage cloud infrastructure on Azure using Terraform and Terragrunt.
  
  
• 
  Maintain and optimize Kubernetes clusters on Azure Kubernetes Service (AKS).
  
  
• 
  Build and manage CI/CD pipelines using GitHub Actions/Workflows and ArgoCD for GitOps deployments.
  
  
• 
  Enhance system reliability by implementing monitoring, alerting, and observability solutions with Grafana.
  
  
• 
  Automate operational tasks to reduce toil and improve team efficiency.
  
  
• 
  Participate in on-call rotations, incident response, and post-mortem analysis.
  
  
• 
  Collaborate with development teams to improve application performance, scalability, and resilience.
  
  
• 
  Implement and advocate for SRE best practices, including SLIs, SLOs, and error budgets.
  
  
• 
  Continuously improve system performance, cost efficiency, and security.
  
  

• 
  
• 
  3+ years of experience in an SRE, DevOps, or cloud infrastructure role.
  
  
• 
  Strong experience with Azure cloud services and infrastructure.
  
  
• 
  Hands-on experience with java and Terraform and Terragrunt for infrastructure-as-code.
  
  
• 
  Proficiency with Kubernetes (preferably AKS and container orchestration.
  
  
• 
  Experience with CI/CD tools, especially GitHub Workflows/Actions and ArgoCD.
  
  
• 
  Solid understanding of observability tools like Grafana (Prometheus, Loki, Tempo experience is a plus).
  
  Education Requirements Bachelor's degree required, (Masters preferred)
  
  

Open date: August 26, 2025

Next review date: Thursday, Mar 12, 2026 at 11:59pm (Pacific Time)

Apply by this date to ensure full consideration by the committee.

Final date: Tuesday, Aug 25, 2026 at 11:59pm (Pacific Time)

Applications will continue to be accepted until this date, but those received after the review date will only be considered if the position has not yet been filled.

UC Berkeley Extension (UNEX), the continuing education branch of the University of California, Berkeley, has been building bridges between UC Berkeley and the public since 1891. UNEX serves the professional and continuing education goals of thousands of people each year and plays an essential part of the University mission to: extend the research and scholarship of UC Berkeley to a global community; increase access to higher education for non-traditional, online, and international students; and improve the workforce. UC Berkeley Extension is a part of the division under the leadership of the Dean of Extended Education that also includes Berkeley Summer Sessions, Berkeley Study Abroad, and Osher Lifelong Learning Institute.

UC Berkeley Extension invites applications for a pool of qualified, dynamic instructors with a commitment to professional and continuing education in Graphic Design to teach one or more online courses each year for our Arts and Humanities department.

Courses are offered online:

• 
  
• Online instruction is delivered asynchronously through our learning management system (Canvas) or through synchronous live lectures (Zoom).
  
• Most synchronous live online lecture courses are offered in the evening and on the weekend (U.S.A. Pacific Time).
  

We are seeking qualified applicants who possess current subject matter expertise and/or teaching knowledge in (but not limited to) the following course subjects. For program and course descriptions, please refer to the departmental link below.

Graphic Design

• 
  
• Adobe Digital Tools (Illustrator, InDesign, Photoshop)
  
• Art Direction (Advertising Design)
  
• Branding (Figma, Adobe Illustrator and Firefly)
  
• Essentials of Motion Graphics (Adobe After Effects, 2D Animation)
  
• Graphic and Web Design Portfolio
  
• Illustrating Children's Books
  
• Illustrator I
  
• InDesign
  
• Package Design
  
• Photoshop I
  
• Typography Fundamentals (Print/Web/Digital, Adobe Firefly )
  
• Visual Design Principles
  
• Web Design With HTML5 and CSS3 (JavaScript/GitHub)
  
• Other Graphic Design Related Topics (please specify in your cover letter)
  

The department seeks candidates who can support the success of all students through inclusive curriculum, classroom environment, and pedagogy. Specific duties and expectations will vary depending on the method of instruction including: Synchronous Live Online (Zoom) or Asynchronous Online (Fixed Date).

• 
  
• For synchronous instruction (live online courses), duties include but are not limited to: syllabus development; assignment development; lesson planning for class meetings; preparing and submitting required texts and course materials; reviewing and updating Canvas course site; and delivering lectures, presentations, and learning activities for all required hours of instruction.
  
• For asynchronous instruction (fixed date online courses), duties include but are not limited to: reviewing the syllabus and pre-populated online course content; learning and utilizing Canvas classroom management tools; and requesting any training needs from the Program Director or Department Director.
  
• For all instruction (regardless of course format) duties include but are not limited to: completing required trainings as mandated by the UC Presidential policies; responding to student questions and learning needs in a timely manner; grading student assignments and posting final student grades to the instructor portal in a timely manner; utilizing University-approved course support platforms including the Canvas Learning Management System, Zoom, Instructor Portal, Google Workspace, etc.; reviewing and following University and departmental policies, logistics, and other guidelines as published on the departmental Instructional Resource Site; and responding to other requests from the Program Director or Department Director in a timely manner.
  

Graphic Design Program and Courses: public/category/ ?method=load&certificateId=17023&selectedProgramAreaId=11461&selectedProgramStreamId=15551#collapse_1

• 
  
• Bachelor's degree or equivalent international degree required.
  

• 
  
• 5 or more years of professional industry work experience since degree, or 5 or more years of teaching experience since degree.
  
• 
  U.S.A. Residency and U.S.A. Work Authorization: All work must be performed in the United States, whether in person or online. For applicants who are not US citizens or permanent residents, a valid US work authorization is required for the duration of employment. Applicants should not expect the department to sponsor a work visa on their behalf.
  

• 
  
• Advanced degree in graphic design, advertising design, art direction, or related area preferred.
  
• 5 or more years of professional industry work experience in: graphic, visual or communication design; advertising; art direction; motion design; motion graphics; animation; or marketing.
  
• Proficiency in two or more Adobe Apps: Illustrator, Photoshop, InDesign, Firefly, After Effects, and Premier Pro.
  
• Proficiency in Figma.
  
• Typographic skills (type setup, digital type, web fonts, flex type, type for print).
  
• Page Layout (grid systems).
  
• Color Theory (CMYK, RGB, Pantone (PMS) and Hexadecimal #s).
  
• Proficiency in HTML5, CSS3, JavaScript and GitHub with great understanding of accessibility in design.
  
• Experience writing technical content and project specs.
  
• Knowledge of existing and new technologies and constraints, including knowledge of artificial intelligence and its integration with graphic design.
  
• Teaching, training or coaching experience in the course subject, within a U.S. corporate environment or at a U.S. college/university institution.
  
• Experience in creating syllabi, learning objectives, lectures/presentations, learning activities, assignments, assessments, exams, and quizzes.
  
• Experience teaching online and/or developing academic content for online courses.
  
• Ability to convey conceptual and complex ideas and information.
  
• Ability to support the success of all students through inclusive curriculum, classroom environment, and pedagogy.
  
• Effective verbal/written communication and presentation skills (English).
  
• Effective organizational skills with attention to detail.
  
• Ability to collaborate with colleagues and work within a team environment.
  
• Proficiency in (or willingness to learn) instructional and other technology, such as: Learning Management Systems (Canvas); lecture/presentation capture applications (Panopto); online video conferencing (Zoom); Microsoft Office (Word and PowerPoint); file sharing (Google drive or Dropbox); and Google Workspace tools (email, calendar, docs, sheets, slides, etc).
  

• Curriculum Vitae - Your most recently updated C.V.

  
  

• Cover Letter - In your cover letter, please include:
  
  1) the top 3 course subject(s) you are applying for within the Graphic Design discipline;
  
  2) a link to your professional website that includes your Graphic Design portfolio with samples of your work; and
  
  3) please discuss prior teaching experience, teaching approach, and other/future Graphic Design teaching interests. This can include, for example, specific efforts, accomplishments, and future plans to support the success of all students through inclusive curriculum, classroom environment, and pedagogy.

  
  

• 
  
• References are requested from candidates at the interviewing stage, and references are only contacted for finalists.
  

Help contact:

UC Berkeley is committed to diversity, equity, inclusion, and belonging in our public mission of research, teaching, and service, consistent with UC Regents Policy 4400 and University of California Academic Personnel policy (APM 210 1-d). These values are embedded in our Principles of Community, which reflect our passion for critical inquiry, debate, discovery and innovation, and our deep commitment to contributing to a better world. Every member of the UC Berkeley community has a role in sustaining a safe, caring and humane environment in which these values can thrive.

The University of California, Berkeley is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

For more information, please refer to the University of California's Affirmative Action and Nondiscrimination in Employment Policy and the University of California's Anti-Discrimination Policy.

In searches when letters of reference are required all letters will be treated as confidential per University of California policy and California state law. Please refer potential referees, including when letters are provided via a third party (i.e., dossier service or career center), to the UC Berkeley statement of confidentiality prior to submitting their letter.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Unless stated otherwise, unambiguously, in the position description, this position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct.

• 
  
• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment or discrimination, as defined by the employer.
  
• UC Sexual Violence and Sexual Harassment Policy
  
• UC Anti-Discrimination Policy
  
• APM - 035: Affirmative Action and Nondiscrimination in Employment
  

Project description

This technology engineer is responsible for ensuring the reliability, supportability, and continuous improvement of key infrastructure monitoring and management platforms, with primary ownership focus on tools such as SolarWinds, Azure Sentinel. This role requires a developer mindset. This person will also be providing operations systems administration support for hands on Linux and Windows systems. This role partners closely with internal teams across operations, monitoring, and security to strengthen platform health, improve signal quality, and enable effective incident response workflows. The engineer will support a hybrid environment with strong emphasis on Microsoft Azure monitoring and logging, contribute to platform lifecycle activities (patching, upgrades, onboarding, documentation), and continuously learn and apply modern capabilities— including analytics and emerging AI features—across event management, observability, and SIEM tooling to reduce operational friction and increase time to value

Responsibilities

Platform Ownership

Network & Monitoring Tools (must have)

Familiar with tools such as SolarWinds (including NetPath). As a platform owner, ensure platform stability, upgrades, patching, and day to day support.

Has knowledge about network centric monitoring capabilities including SNMP polling, traps, and device visibility etc. Ensure new sites and devices are properly onboarded

Partner with platform and cloud teams to ensure migrated workloads meet monitoring standards. Systems Administration (must have)

Provide sysadmin support for Linux and Windows servers, including:

Agent deployment and upgrades (SolarWinds, Datadog, Dynatrace)

OS level troubleshooting and configuration

Monitoring and logging enablement

Support hybrid environments spanning on prem and Azure infrastructure.

A developer mindset with experience in Dev workflow, GitHub, PowerShell etc.

Observability & Event Management Support (should have)

Has experience with tools such as Datadog and Dynatrace. The person will be responsible for collaborating with platform owners to support integrations, data quality, and alerting hygiene.

Assist with event management workflows, ensuring alerts are actionable and routed correctly.

Participate in efforts to reduce alert noise and repeat incidents. SIEM & Security Visibility (nice to have)

Develop a working understanding of SIEM concepts and platforms such as Azure Sentinel and CRIBL.

Support log ingestion, troubleshooting, and collaboration with security and incident response teams.

Ensure infrastructure and network telemetry supports security detection requirements. Cloud Monitoring & Azure Integration (should have)

Has experience with Azure cloud platform. Have either directly supported or is familiar with Azure based monitoring and logging, including:

Azure Monitor and Log Analytics integrations

Observability for Azure hosted workloads Automation, AI & Continuous Improvement (nice to have)

Explore and apply AI assisted features within monitoring, event management, and SIEM tools to:

Improve signal quality / reduce alert fatigue

Support faster incident triage

Contribute to documentation, runbooks, and operational improvements focused on small, incremental wins.

Knowledge Transfer & Operational Resilience

Participate in knowledge transfer activities related to platform transitions and retirements. Maintain documentation.

Support on call or escalation rotations as needed.

Skills

Must have

Minimum 4-5 years of experience in infrastructure operations, monitoring, observability, or platform operations roles, supporting enterprise environments

Hands on experience with systems administration for Linux and Windows servers, including troubleshooting, configuration, and deployment of monitoring or management agents (e.g., SolarWinds, Datadog, Dynatrace).

Foundational networking knowledge, including concepts such as SNMP, network monitoring, LAN/WAN fundamentals, firewalls, and telemetry collection, sufficient to support network centric monitoring platforms like SolarWinds

Not a must but nice to have experience with platform like StruxureWare.

Experience with observability or monitoring platforms, such as SolarWinds, Datadog, Dynatrace, or similar tools, with an understanding of alerting, dashboards, and signal quality.

Exposure to cloud environments, preferably Microsoft Azure, including familiarity with monitoring and logging concepts (e.g., cloud based telemetry, logs, metrics, and integrations).

Basic understanding of incident and event management practices, including alert triage, escalation, and collaboration with incident response or operations teams.

Demonstrated willingness and ability to learn new technologies quickly, with examples of picking up new platforms, tools, or domains outside of prior core expertise.

Familiarity with Agile or SAFe ways of working, including collaboration in sprint based delivery models, and cross functional team engagement is a plus.

Strong communication and collaboration skills, with the ability to work effectively with platform owners, operations teams, security teams, and external stakeholders.

Experience working in a modern Dev workflow using GitHub (branches, pull requests, code reviews, and CI/CD) to manage and deploy scripts/automation used for platform operations

Working proficiency in scripting languages such as PowerShell, Python, BASH, or similar scripting languages.

Knowledge with Azure, Azure Active Directory (AD), and hybrid cloud environments is a plus.

Exposure to SIEM concepts or platforms such as Azure Sentinel, CRIBL, or similar is a plus.

Experience with change management practices in an enterprise IT environment is beneficial

Job Title: Jenkins Administrator Engineer

Location: Phoenix, AZ

Duration: 12 Months

Experience: 6-9 years

Job Requirement:

• Hands-on experience of software development Java/ Python/ NodeJS/ Go

• Hands-on experience of using and administrating Jenkins and Artifactory is must

• Work experience on multiple DevOps and collaboration tools including Jenkins, GitHub, GitHub Actions, SonarQube, Slack, Confluence, Jira

• Hands-on experience of Linux server administration

• Good communication skills and Aptitude for learning new technology.

This technology engineer is responsible for ensuring the reliability, supportability, and continuous improvement of key infrastructure monitoring and management platforms, with primary ownership focus on tools such as SolarWinds, Azure Sentinel. This role requires a developer mindset. This person will also be providing operations systems administration support for hands on Linux and Windows systems. This role partners closely with internal teams across operations, monitoring, and security to strengthen platform health, improve signal quality, and enable effective incident response workflows. The engineer will support a hybrid environment with strong emphasis on Microsoft Azure monitoring and logging, contribute to platform lifecycle activities (patching, upgrades, onboarding, documentation), and continuously learn and apply modern capabilities— including analytics and emerging AI features—across event management, observability, and SIEM tooling to reduce operational friction and increase time to value.

Responsibilities:

Platform Ownership - Network & Monitoring Tools (must have)

• Familiar with tools such as SolarWinds (including NetPath). As a platform owner, ensure platform stability, upgrades, patching, and day to day support.

• Has knowledge about network centric monitoring capabilities including SNMP polling, traps, and device visibility etc. Ensure new sites and devices are properly onboarded

• Partner with platform and cloud teams to ensure migrated workloads meet monitoring standards.

Systems Administration (must have)

• Provide sysadmin support for Linux and Windows servers, including:

• Agent deployment and upgrades (SolarWinds, Datadog, Dynatrace)

• OS level troubleshooting and configuration

• Monitoring and logging enablement

- Support hybrid environments spanning on prem and Azure infrastructure.

- A developer mindset with experience in Dev workflow, GitHub, PowerShell etc.

- Observability & Event Management Support (should have)

- Has experience with tools such as Datadog and Dynatrace. The person will be responsible for collaborating with platform owners to support integrations, data quality, and alerting hygiene.

- Assist with event management workflows, ensuring alerts are actionable and routed correctly.

- Participate in efforts to reduce alert noise and repeat incidents.

SIEM & Security Visibility (nice to have)

- Develop a working understanding of SIEM concepts and platforms such as Azure Sentinel and CRIBL.

- Support log ingestion, troubleshooting, and collaboration with security and incident response teams.

- Ensure infrastructure and network telemetry supports security detection requirements.

Cloud Monitoring & Azure Integration (should have)

- Has experience with Azure cloud platform. Have either directly supported or is familiar with Azure based monitoring and logging, including:

- Azure Monitor and Log Analytics integrations

- Observability for Azure hosted workloads

Automation, AI & Continuous Improvement (nice to have)

• Explore and apply AI assisted features within monitoring, event management, and SIEM tools to:

- Improve signal quality / reduce alert fatigue

- Support faster incident triage

• - Contribute to documentation, runbooks, and operational improvements focused on small, incremental wins.

- Knowledge Transfer & Operational Resilience

- Participate in knowledge transfer activities related to platform transitions and retirements. Maintain documentation.

- - Support on call or escalation rotations as needed.

Mandatory Skills Description:

• Minimum 4-5 years of experience in infrastructure operations, monitoring, observability, or platform operations roles, supporting enterprise environments

• Hands on experience with systems administration for Linux and Windows servers, including troubleshooting, configuration, and deployment of monitoring or management agents (e.g., SolarWinds, Datadog, Dynatrace).

• Foundational networking knowledge, including concepts such as SNMP, network monitoring, LAN/WAN fundamentals, firewalls, and telemetry collection, sufficient to support network centric monitoring platforms like SolarWinds

• Not a must but nice to have experience with platform like StruxureWare.

• Experience with observability or monitoring platforms, such as SolarWinds, Datadog, Dynatrace, or similar tools, with an understanding of alerting, dashboards, and signal quality.

• Exposure to cloud environments, preferably Microsoft Azure, including familiarity with monitoring and logging concepts (e.g., cloud based telemetry, logs, metrics, and integrations).

• Basic understanding of incident and event management practices, including alert triage, escalation, and collaboration with incident response or operations teams.

• Demonstrated willingness and ability to learn new technologies quickly, with examples of picking up new platforms, tools, or domains outside of prior core expertise.

• Familiarity with Agile or SAFe ways of working, including collaboration in sprint based delivery models, and cross functional team engagement is a plus.

• Strong communication and collaboration skills, with the ability to work effectively with platform owners, operations teams, security teams, and external stakeholders.

• Experience working in a modern Dev workflow using GitHub (branches, pull requests, code reviews, and CI/CD) to manage and deploy scripts/automation used for platform operations

• Working proficiency in scripting languages such as PowerShell, Python, BASH, or similar scripting languages.

• Knowledge with Azure, Azure Active Directory (AD), and hybrid cloud environments is a plus.

• Exposure to SIEM concepts or platforms such as Azure Sentinel, CRIBL, or similar is a plus.

• Experience with change management practices in an enterprise IT environment is beneficial.

Nice-to-Have Skills Description:

Agile Methodologies

Job Title: Support Engineer

Location: Seattle, WA / Bothell, WA (On-site)

Job Type: Full-time

About Us:

Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.

Role Summary:

We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.

Key Responsibilities:

• Own customer support issues end to end and ensure timely, accurate resolutions
• Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
• Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
• Serve as the escalation point for Jira Service queues and guide triage and prioritization
• Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
• Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
• Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
• Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
• Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
• Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
• Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
• Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
• Mentor junior support engineers and help develop team best practices
• Participate in incident response efforts for issues affecting multiple customers or systems

Required Qualifications:

• 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
• Proven experience supporting healthcare customers or healthcare data workflows
• Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
• Proficiency with Jira Service Management for issue triage and workflows analysis
• Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
• Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
• Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
• Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
• Strong documentation skills maintaining shared knowledge bases or support playbooks
• Comfort handling workloads involving sensitive healthcare information and security-related tasks

Preferred Qualifications:

• Scripting or automation experience in Python, Bash, or PowerShell
• Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
• Experience supporting customers during EHR integrations or workflow onboarding
• Experience with remote support tools such as TeamViewer or AnyDesk
• Experience building documentation or diagrams in Confluence and Lucidchart
• Exposure to security monitoring tools or vulnerability management processes
• Prior mentorship or leadership experience in a support environment

What We Offer:

• A competitive salary and stock options grant
• Holiday schedule according to your country of residence and PTO
• An innovative and high-paced work environment with a flat management hierarchy
• Opportunities for professional growth and advancement in a rapidly scaling company

How to Apply:

Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!

Join us in transforming healthcare through innovative technology!

About Us

We're continuing to build a transformative healthcare accreditation platform that is revolutionizing how our clients and new hospitals manage compliance, quality improvement, and regulatory processes. Our platform combines cutting-edge technology with deep healthcare domain expertise to solve real problems for healthcare organizations nationwide.

The Opportunity

We are looking for motivated developers for our intern-to-full-time track. You will be given full-time responsibilities from day one in a high-velocity growth startup environment. You'll work directly with our engineering team on a production healthcare platform, gaining hands-on experience with enterprise-grade systems while making real contributions that impact our product and customers.

Compensation Structure:

The base position is unpaid; however, highly qualified candidates may receive upfront equity compensation based on their experience level and demonstrated capabilities. We evaluate each applicant individually and offer equity packages commensurate with their potential contribution.

About the Role We are hiring a Front-End Developer who can bridge the gap between front-end implementation, and design-to-code workflow. You will be responsible for a variety of tasks on the front-end, working on features all the way through to the final, pixel-perfect user interface.

Key Responsibilities

• Front-End Development: Build responsive, performant user interfaces and dashboards using React.js with modern patterns, implementing styling with a strong focus on raw CSS.
• Design & UI/UX Implementation: Collaborate with design by utilizing tools like Claude Code, Cursor, or Codex, adapting generated code, and focusing on pixel-perfect design implementation and mobile-first responsiveness using raw CSS/HTML.
• DevOps & Quality: Develop and maintain automated testing, version control using Git/GitHub, and contribute to CI/CD pipelines.

Technical Stack

• Front-End: React 18+ (JavaScript), Raw CSS, React Context/Query, Vite
• UI/UX: Raw CSS, HTML5, Figma

Required Qualifications

• Front-End Foundation: 2+ years of experience with React.js (JavaScript, modern patterns, hooks). Strong understanding of modern web security, data protection, and collaborative development workflows using Git/GitHub.
• Balance of use of a AI IDE (Cursor, Claude Code...) with your own logic and understanding
• Front-End Depth: Expertise in raw CSS and advanced JavaScript (ES6+), with proven ability to build complex, responsive, and performant UIs.
• UI/UX Implementation Depth: Experience specializing in raw CSS/HTML for advanced layouts, familiarity with AI Figma-to-code tools, and proven ability to adapt AI-generated code to align with an existing component architecture.

Preferred Qualifications (Nice to Have)

• Previous experience in a high-velocity team environment with separated responsibilities.
• Experience with DevOps practices (Docker, CI/CD).
• Experience contributing to or maintaining a react component library or design system.

Our Hiring Process We believe in a transparent and thorough selection process that respects your time:

• Initial Screening Call: Discussion of your background, experience, and career goals.
• Technical Challenge: A real-world technical challenge to complete at your own pace.
• Technical Interview: An in-depth discussion where you will walk through, debug, and defend your solution, demonstrating complete ownership and understanding of the entire codebase and architectural decisions—regardless of whether code was generated manually or with AI assistance.

We're looking for engineers who can think critically, adapt their approach, and truly understand the systems they build.