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Sr. Platform Engineer | Hybrid in Irving, TX or Baltimore, MD

Optomi, partnering with a top financial services organization, is seeking a Sr. Platform Engineer with experience in contact center systems, reporting, and financial platforms. This hands-on role will take ownership of ongoing projects, deploy NiceCX, integrate GenAI, and build scalable applications and automations that enhance contact center operations. The ideal candidate thrives in fast-paced environments, can work independently with minimal onboarding, and collaborates effectively across teams.

Why This Role Is Exciting:

• Opportunity to move from contract to permanent employment
• Flexible onsite and remote work options
• Work with innovative technologies, including AI-driven automation and analytics
• Play a key role in end-to-end platform development and operational improvements

Responsibilities of the right candidate:

• Build, maintain, and enhance REST and GraphQL APIs, connecting NiceCX and other contact center platforms to internal systems.
• Integrate and maintain telephony systems (SIP, VoIP, PBX), IVR, chatbots, omnichannel routing, and CRM platforms.
• Deploy and operate applications on AWS (EC2, Lambda, S3, API Gateway), ensuring availability, reliability, and scalability.
• Establish and manage deployment pipelines using GitHub, Jenkins, and Kubernetes for seamless, automated delivery.
• Create workflows, reporting dashboards, and operational automations to boost efficiency and agent productivity.
• Monitor, analyze, and optimize system performance for real-time contact center workloads.
• Utilize logging, monitoring, and alerting tools (AWS CloudWatch, ELK stack) to maintain high operational standards.
• Partner with architects, product owners, QA teams, and senior engineers; mentor junior developers; contribute to architectural and technical decision-making.
• Produce technical documentation, runbooks, and knowledge-sharing materials to support operational continuity.
• Follow secure development practices and ensure systems meet regulatory requirements (PCI, SOC2, etc.).

Experience of the right candidate:

• 6–8+ years of professional software development experience
• Strong programming skills in Java, Python, JavaScript, and TypeScript
• Experience designing, developing, and consuming REST APIs
• Hands-on experience with AWS cloud services (EC2, Lambda, S3, API Gateway)
• Familiarity with DevOps and CI/CD tools: GitHub, Jenkins, Kubernetes
• Exposure to contact center technologies, telephony, or customer engagement platforms
• Solid understanding of software engineering best practices: version control, testing, debugging
• Ability to thrive in agile, collaborative team environments
• Enterprise financial services experience

Optomi, in partnership with a leading organization, is seeking an experienced Sr. Platform Engineer who will be responsible for deploying NiceCX and integrating GenAI into the current systems. This role requires a developer who can take over existing work without the need for extensive training.

*Must have a strong background in Financial Systems, Python and/or Java, and Typescript

Responsibilities:

• Design, develop, and maintain REST and GraphQL APIs for scalable applications, including integration with NiceCX and other contact center platforms.
• Build and maintain integrations with telephony systems (SIP, VoIP, PBX), IVR platforms, chatbots, and omnichannel routing solutions.
• Deploy and manage applications using AWS services (EC2, Lambda, API Gateway, S3), ensuring high availability and reliability.
• Implement and manage CI/CD pipelines using GitHub, Jenkins, and Kubernetes to enable seamless deployments.
• Work closely with architects, product managers, QA, and senior engineers to deliver high-quality solutions for contact center operations.
• Monitor and improve system performance and scalability, particularly for real-time contact center workloads.
• Utilize logging, monitoring, and alerting tools (e.g., AWS CloudWatch, ELK stack) to maintain operational excellence in a contact center environment.
• Develop automation workflows and reporting dashboards for improved operational efficiency and agent productivity.

Apply today if your background includes:

• 6–8 years of professional software development experience.
• Strong proficiency in Java, Python, JavaScript, and TypeScript.
• Hands-on experience with REST API design, development, and consumption.
• Familiarity with cloud technologies, specifically AWS (EC2, Lambda, S3, API Gateway).
• Practical experience with DevOps practices and CI/CD tools including GitHub, Jenkins, and Kubernetes.
• Solid understanding of software development principles and best practices, including version control, unit testing, and debugging.
• Exposure to contact center technologies, telephony integration, or customer engagement platforms.

We are seeking a talented Software Engineer 3 (Power BI Developer) to join a leading global financial institution on a long-term contract in Wilmington, DE. This role is ideal for someone with advanced Power BI skills, including DAX, Power Query/M, and complex data modeling, who has experience building executive dashboards and turning complex data into actionable insights. The position involves designing enterprise-level BI solutions, integrating data from multiple sources, and delivering analytics on toolchain adoption, productivity, and business impact. Candidates should have experience with platforms such as Jira, GitHub, Azure DevOps, and CI/CD tools, and be comfortable mentoring junior team members and collaborating with cross-functional teams. This is an exciting opportunity to influence decision-making and contribute to strategic initiatives at a senior level.

Job Title: Software Engineer 3 (Power BI Developer)

Job Location: Wilmington, Delaware 19803

Job Duration: 12 months (with possible extension)

Only W2 Candidates

Join a leading global financial institution and work with some of the brightest minds in the industry. This long-term contract opportunity offers a competitive benefits package and a chance to contribute to innovative solutions in the financial services space. If you’re passionate about leveraging data to drive business impact and enjoy creating insights that influence key decisions, this role is for you.

Required Skills & Experience

• 4+ years of software engineering experience, or equivalent through consulting, training, military service, or education.
• 6+ years of Power BI experience, with at least 3 years focused on advanced development in enterprise environments.
• Proven expertise in designing BI solutions for enterprise software development ecosystems, toolchain adoption, and DevOps maturity.
• Experience connecting Power BI to various toolchain platforms (e.g., Jira, GitHub, Azure DevOps, CI/CD tools) and designing KPIs for adoption, onboarding, and usage.
• Advanced proficiency in DAX, Power Query/M, and complex data modeling for management-level reporting.
• Experience building executive dashboards covering adoption, risk, compliance, automation, productivity, and cost savings.
• Strong data integration skills, including ETL, API extraction, direct query, and on-prem/cloud data source integration.
• Deep understanding of enterprise data governance, security, access controls, and reporting best practices.
• Excellent communication skills with experience collaborating with both technical and business stakeholders.
• Demonstrated leadership in project delivery, solution architecture, and mentoring junior team members.

Desired Skills & Experience

• Expertise in enterprise DevOps, SDLC/ALM toolchains, engineering productivity tooling, or related reporting domains.
• Experience supporting executive or board-level reporting initiatives.
• Microsoft Power BI and/or Power Platform certification.
• Experience in highly regulated or financial services environments.

Key Responsibilities

• Participate in moderately complex software engineering initiatives and contribute to planning and delivery of enterprise solutions.
• Review, analyze, and resolve complex software engineering and BI challenges.
• Collaborate with engineering, operations, and transformation teams to gather requirements, define key metrics, and ensure data accuracy for management reporting.
• Architect, develop, and maintain advanced Power BI dashboards and reports focused on toolchain adoption, process maturity, and business impact.
• Serve as the enterprise subject matter expert in toolchain reporting, with knowledge of common platforms such as Jira, GitHub, Azure DevOps, and CI/CD tools.
• Develop frameworks, data models, and methodologies to assess adoption and maturity metrics (e.g., tool usage, process adherence, automation coverage, delivery impact).
• Integrate data from multiple sources—including APIs, data lakes, internal databases, and vendor platforms—into Power BI using advanced transformations and DAX.
• Deliver meaningful executive and operational insights with robust drill-down capabilities for decision-making.
• Partner with business and IT leadership to present findings, recommend actions, and evolve analytics in alignment with strategic objectives.
• Define, document, and enforce best practices for management reporting, including data governance, security, and lifecycle management.
• Mentor and coach junior engineers and analysts on Power BI and toolchain reporting best practices.
• Maintain, monitor, and continuously enhance reporting solutions as enterprise needs evolve.
• Provide occasional after-hours support for critical reporting or deployment issues.

Role:

Join project teams across the U.S. as the on-site catalyst who turns AI ideas into working reality. Partnering with each project’s AI Champion (Project Manager or Superintendent), you’ll uncover pain points, redesign workflows, and deploy AI agents that cut down reporting, accelerate RFIs, simplify lookahead planning, progress updates, materials tracking, and more. When needed, you will develop user stories and coordinate development with the central AI Studio. You’ll help advance the vision of the “Construction Site of the Future,” showing how agentic AI will transform project operations.

Location: New Haven, Connecticut

Responsibilities:

• Opportunity hunting and workflow redesign – Lead Lean/Six Sigma discovery workshops; map value streams, assess process and data maturity, and log low-effort/high-impact AI use cases.
• Process and data maturity assessment – Evaluate each jobsite’s current workflows and underlying data; surface gaps that block AI adoption and develop phased improvement plans with Operations Excellence to establish the right process baseline before deploying agents.
• Assess the market solutions – Evaluate off-the-shelf and platform tools; launch pilots, measure impact, and scale wins.
• Rapid AI-agent builds – Convert user stories into production-ready agents in Copilot Studio / Power Apps/Automate, ChatGPT Enterprise, or code-first frameworks within days; wire them to Teams/SharePoint on the front end and Databricks Lakehouse or other sources on the back end.
• Enterprise-grade engineering & LLMOps – Build RAG pipelines backed by Delta tables, Unity Catalog, and Databricks Vector Search; automate infra with GitHub Actions / Posit; monitor latency, cost, adoption, and drift.
• Data integrations – Partner with Data Engineering to design and maintain ETL pipelines, API integrations, and event-driven connectors feeding RAG and agents.
• Cross-cloud orchestration – Blend OpenAI, Azure OpenAI, and AWS Bedrock behind secure custom connectors; package agents for seamless rollout.
• Change enablement – Train crews, gather feedback, iterate, and track adoption and ROI metrics; apply influence model principles to embed agents into daily routines and SOPs, and track behavior change KPIs.
• Stakeholder communication – Brief project leadership and clients on agent impact in clear business terms; contribute use cases and playbooks for “Construction Site of the Future.”
• Escalation & hand-off – Draft clear user stories, data specs, and acceptance criteria for any complex solution that requires the central AI Solution Engineers or Data Engineering / Data Science team to lean in.

Qualifications:

• 3+ years in AI engineering / full-stack data applications or data science, including 2+ years building production LLM/RAG solutions.
• Bachelor’s in CS, Engineering, Physics, or a related field; Master’s preferred.
• Prior hands-on work in construction or heavy process industries (manufacturing, oil & gas, chemicals) is a significant plus.
• Demonstrated process excellence background (Lean/Six Sigma Green Belt or equivalent) with experience diagnosing process and data gaps and supporting change management plans with Operations Excellence.
• Strong facilitation and communication skills.
• Hands-on expertise with Copilot Studio, Power Apps/Automate, custom connectors, and CoE Toolkit governance.
• Programming & data stack: Python, SQL, Databricks Lakehouse, vector stores.
• DevOps & IaC: GitHub Actions (or Azure DevOps) and Posit Workbench/Connect automation or comparable CI/CD tooling; strong Git/GitHub workflow discipline.
• Integration & ETL skills: Foundational understanding of ETL/ELT design, Airflow or Databricks Workflows, and REST/GraphQL API development; proven collaboration with Data Engineering on source-to-lake and lake-to-agent pipelines.
• Willing and able to travel and work on active jobsites.

Hi connections,

Role-----Test Automation Engineer with Payment Domain

Locations-----Charlotte, North Carolina, NC, United States (Hybrid)

Kindly share resumes to & Description:

We're looking for a seasoned Test Automation Engineer with deep experience in banking and payments to drive quality engineering across high‐throughput payment flows (e.g., Wires/SWIFT, FedNow, Chips, ISO 20022, ACH/NACHA, RTP). You'll design robust automation frameworks, expand test coverage across APIs/services/UI, and embed quality into CI/CD for mission‐critical systems that demand security, resiliency, and regulatory compliance.

What You'll Do

Build & Evolve Automation Frameworks

Design and maintain scalable, modular UI/API/service-level/Database automation frameworks (preferably in Java/C#/TypeScript/Python) using tools like Selenium/WebDriver, Playwright, Cypress, RestAssured, Postman.

Implement robust test data management, environment selectors, and parallel execution at scale; champion test stability (flaky test reduction).

Quality in CI/CD

Integrate test suites into CI/CD pipelines (GitHub Actions/Azure DevOps/Jenkins/GitLab CI) with gating policies, test dashboards, and quality thresholds (code coverage, pass rates, performance baselines).

Shift-left: PR-level unit/contract tests; shift-right: synthetic monitoring and observability validations post-deploy.

Payments Domain Validation

Author automation for end-to-end payment journeys: initiation → validation → routing → posting → notifications → reconciliation.

Validate file and real-time rails: Wires/SWIFT (MT/MX, ISO 20022), RTP, FedNow, Chips.

Verify message schemas (e.g., ISO 20022 pain.001/pacs.008/camt), and SWIFT MX mapping; ensure idempotency, FX/fees/tax, cut-offs, holidays, and retries.

Non-Functional & Resilience Testing

Build automation for performance, soak, and resilience (throughput/latency/error budgets, circuit breakers, back-pressure).

Execute chaos/failover/dr testing: timeouts, downstream unavailability, duplicate submissions, replay protection.

Required Qualifications

7–10+ years in test automation with 5+ years in banking/payments platforms.

Strong in one or more: Java, C#, Python, or TypeScript; hands‐on with Selenium/Playwright/Cypress and API testing (RestAssured/Postman).

Experience with message validation (JSON, XML, ISO 20022 schemas), file-based and real-time processing, asynchronous and event-driven systems (Kafka/RabbitMQ).

Solid grasp of CI/CD (Azure DevOps, GitHub Actions, Jenkins), Git, Docker/K8s, environment variables/secrets, and test parallelization.

Proven capability with SQL and at least one NoSQL (e.g., Mongo); experience setting up synthetic test data and masking strategies.

Familiarity with observability (Grafana, Splunk) to correlate test runs with system telemetry.

Understanding of SWIFT/ISO 20022, FedNow principles, fraud and risk controls, and secure coding/testing practices.

Nice-to-Have

Contract testing with schema-first approaches (OpenAPI, AsyncAPI).

Domain exposure to reconciliations, liquidity, sanctions screening (OFAC), AML, and fraud signals/decisioning.

Kindly share resumes to &

Role Summary

We are seeking a highly experienced Guidewire Test Architect to lead the Test Strategy, Test Architecture, and Quality Engineering initiatives for our Guidewire transformation program. This role involves driving end-to-end quality across PolicyCenter, BillingCenter, ClaimCenter, and all associated integrations. The ideal candidate will provide strong technical leadership, enhance automation maturity, ensure seamless test governance, and align all testing practices with enterprise standards.

Key Responsibilities

1. Test Strategy & Planning

• Define and own the overall test strategy, test architecture, and quality governance for the Guidewire program.
• Establish test frameworks, standards, guidelines, and best practices for:
• Functional testing
• Integration testing
• End-to-end testing
• Performance testing
• Regression testing
• Partner with business, product, development, and QA teams to define test scope, priorities, and acceptance criteria.

2. Test Architecture & Automation

• Architect scalable automation frameworks for PolicyCenter, BillingCenter, and ClaimCenter.
• Lead automation efforts for Web, API, batch and integration layers using:
• Selenium
• TestNG
• Cucumber
• REST-Assured
• Integrate automated tests into CI/CD pipelines (Azure DevOps, Jenkins, GitHub Actions).
• Define coding standards, reusable components, and automation libraries to ensure maintainable and scalable automation.

3. Quality Engineering & Governance

• Ensure testing aligns with Guidewire OOTB functionalities, customizations, and edge-case validations.
• Provide technical leadership through reviews of test design, automation code, and execution reports.
• Drive quality metrics, dashboards, and reporting for progress tracking, risk identification, and decision‐making.

4. Test Management & Coordination

• Oversee end‐to‐end test cycles, environment readiness, test data management, and defect governance.
• Collaborate with onsite/offshore QA teams for consistent and on-time delivery.
• Work closely with development, architecture, and business stakeholders to troubleshoot and resolve complex issues.

Required Skills & Experience

• 10+ years of overall QA experience with 5+ years as a Test Architect in large-scale enterprise programs.
• Strong hands-on experience with Guidewire (Cloud or On‐prem) across:
• PolicyCenter
• BillingCenter
• ClaimCenter
• Integration Gateway / Edge API / GOSU functionalities
• In-depth understanding of Guidewire testing tools, test design, and test data strategies.
• Advanced experience in automation frameworks:
• Selenium, TestNG, Cucumber
• API automation (REST/SOAP)
• Knowledge of performance testing tools (LoadRunner, JMeter) is a plus.
• Proficiency in CI/CD and DevOps ecosystem (Azure DevOps, Jenkins, Git, GitHub).
• Experience leading large distributed teams in onsite/offshore delivery models.

Preferred Qualifications

• Guidewire certifications: PolicyCenter, BillingCenter, Cloud, etc.
• Experience working in Agile/Scrum environments.
• Excellent communication, coordination, and stakeholder management skills.
• Ability to mentor teams and drive continuous improvement across Quality Engineering.

The base compensation range for this role in the posted location is $122420 to $147413

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Title- Sr. Azure Solutions Architect

Location- Dallas, TX- Onsite

Type- Fulltime

Job Description:

AgreeYa Solutions is hiring a permanent Senior Azure Solutions Architect to anchor our growing Azure practice. This is a high-impact, client-facing role that spans the full engagement lifecycle — from structured cloud readiness assessments and gap analysis through hands-on architecture design and implementation delivery.

The successful candidate will lead our Azure infrastructure engagements across multiple client accounts, beginning with a structured cloud readiness assessment and transitioning into ongoing architecture and delivery responsibilities as the practice grows. This role requires equal comfort operating as a trusted advisor, assessment lead, and delivery architect — adapting to the engagement phase and client context.

Responsibilities

1. Cloud Readiness Assessment & Advisory

Lead structured, evidence-based Azure cloud assessments aligned to Microsoft Cloud Adoption Framework (CAF) and Security-first SDLC principles:

Conduct current-state Azure tenant reviews across all platform domains: tenant topology, management group hierarchy, subscription structure, RBAC model, and policy framework.

Assess identity and access configurations including Microsoft Entra ID, Privileged Identity Management (PIM), Conditional Access policies, and GitHub/Azure DevOps RBAC.

Evaluate security posture using Microsoft Defender for Cloud, Zero Trust alignment, vulnerability management, and network exposure analysis (NSGs, firewall rules, public vs. private endpoints).

Perform regulatory compliance gap assessments against NYDFS Part 500, SOC2 Trust Services Criteria, and other applicable frameworks, producing risk-rated gap registers.

Review IaC and CI/CD maturity including Terraform state management, drift detection, pipeline health (Azure DevOps / GitHub Actions), and non-prod to prod promotion workflows.

Assess monitoring and observability stacks: Azure Monitor, Log Analytics, Application Insights, alert coverage, ITSM integration, and MTTD/MTTR benchmarking.

Evaluate backup and DR configurations, RTO/RPO alignment, recovery runbook completeness, and business continuity readiness.

Review FinOps maturity: cost governance, resource tagging, reserved instance utilization, and savings plan coverage.

Produce executive-ready deliverables: current state reports, gap registers, remediation roadmaps, Target Operating Models (TOM), and C-level presentation decks.

Define objective go-live entry criteria and identify critical blockers that materially increase breach, outage, or compliance exposure.

2. Azure Platform & Infrastructure Architecture

Design and govern Azure platform environments for client workloads with a Terraform-first, pipeline-driven approach:

Define and maintain reference architectures across all stack layers: identity (Entra ID / Auth0 / Okta CIC), application (App Service / AKS), PaaS (Key Vault, Front Door / WAF, API Management), networking, data, storage, and monitoring.

Architect isolated, per-environment landing zones (QA, Stage, Prod) including VNets, subnets, NSGs, Private Endpoints, and firewall rules enforcing least privilege and environment segmentation.

Lead the design of Terraform IaC modules and environment promotion patterns (QA → Stage → Prod), including remote state management, state isolation, and change control governance.

Partner with DevOps engineers to design Azure DevOps multi-stage YAML pipelines for infrastructure and application deployments, including approval gates, rollback strategies, and release tagging.

Architect highly available, secure, scalable, and cost-optimized solutions incorporating backup, disaster recovery, and business continuity strategies.

Define cloud security standards: network segmentation, Zero Trust architecture, WAF and DDoS protection, encryption, and key management.

Set observability standards: App Insights/Log Analytics workspaces, KQL-based alerting, dashboards, Sentinel workbooks, and WAF policy-as-code.

Translate business, compliance, and regulatory requirements (including NYDFS MFA and security mandates) into concrete Azure architecture decisions and technical guardrails.

3. Client Engagement & Delivery Leadership

Operate as a trusted technical advisor and delivery lead across client engagements:

Serve as the primary Azure technical point of contact for clients, including C-suite and senior technical stakeholders.

Lead architecture reviews, technical workshops, and go/no-go decision sessions with structured evidence and documentation.

Translate business and compliance requirements into actionable architecture decisions and phased remediation roadmaps.

Provide Level 2 architectural support during critical delivery windows including rollouts, environment rebuilds, production cutovers, and hypercare periods.

Document architecture decisions, diagrams, runbooks, and ensure these are reflected in implementation and quality gates.

Mentor and guide junior engineers and offshore team members, providing technical direction and code/configuration review.

Support structured MSP onboarding activities including RACI definition, responsibility demarcation, and takeover domain identification.

Required Qualifications

8+ years of hands-on experience designing and implementing solutions on Microsoft Azure, with at least 5 years in an architect or technical lead capacity.

Deep expertise across core Azure services including:

Compute: Azure Web Apps, App Service, Azure Kubernetes Service (AKS), Azure Functions

Networking: VNets, NSGs, Private Endpoints, Azure Front Door, WAF, VPN/ExpressRoute

Integration & API: Azure API Management, Service Bus, Event Grid

Data & Storage: Azure SQL, Cosmos DB, Storage Accounts (Blob, Queue, Table)

Security: Key Vault, Microsoft Defender for Cloud, Sentinel, Azure Policy

Identity: Entra ID (Azure AD), PIM, Conditional Access

Observability: Azure Monitor, Log Analytics, Application Insights, KQL

Proven experience architecting and governing Terraform-based infrastructure in Azure, including module design, remote state backends, environment isolation, and promotion workflows.

Strong background with Azure DevOps (Repos, Pipelines, Artifact Feeds) and CI/CD patterns for both application and infrastructure, including multi-stage YAML and environment approvals.

Demonstrated experience conducting structured cloud assessments, gap analyses, and producing risk-rated findings and remediation roadmaps aligned to frameworks such as Microsoft CAF, CIS, or NIST.

Solid understanding of identity and access management including Entra ID, OAuth/OIDC flows, MFA enforcement, RBAC, and CIAM solutions (Auth0 / Okta CIC).

Working knowledge of regulatory and compliance frameworks applicable to cloud environments, particularly NYDFS Part 500 and SOC2 Trust Services Criteria.

Strong knowledge of cloud security best practices: Zero Trust, network segmentation, WAF and DDoS, encryption, key management, and vulnerability management.

Experience defining monitoring, alerting, and observability strategies using Azure Monitor, Log Analytics, Application Insights, and SIEM tools such as Sentinel.

Excellent communication and documentation skills, with proven ability to produce executive-level presentations, architecture decision records, and go/no-go assessment reports.

Preferred Qualifications

Familiarity with FinOps practices including cost governance, resource tagging strategy, reserved instance analysis, and Azure cost management tooling.

Experience with ITSM integration and tooling including ServiceNow workflows (incident, change, problem management) in cloud-managed services contexts.

Knowledge of additional monitoring platforms such as ScienceLogic or similar enterprise observability tools.

Experience with database migration strategies and tools (Flyway, Liquibase) integrated into CI/CD for Azure SQL or Cosmos DB.

Background working in regulated or audit-focused industries (financial services, healthcare, insurance) with knowledge of evidence requirements for MFA enforcement, penetration testing, and environment parity.

Experience designing and reviewing Target Operating Models (TOM) for Managed Services onboarding and MSP readiness assessments.

Relevant certifications: Azure Solutions Architect Expert, Azure Administrator Associate, Azure DevOps Engineer Expert, or Security Engineer Associate.

Familiarity with Microsoft Cloud Adoption Framework (CAF) landing zone patterns and Well-Architected Framework review methodology.

Clinical Coordinator/Assistant Professor

Health Information Management Systems (HIMS)

FLSA Classification

Exempt, Probationary (tenure-track)

Salary Grade/Level/Family/Range

Salary Range: $45,000 - $55,000; 25% Release Time

Reports to

Program Director

Job Description

Summary/Objective

The Health Information Management Systems (HIMS) program at Southern University at New Orleans strives to be a premier academic program dedicated to developing the next generation of health information management professionals. Through strong partnerships with healthcare organizations, industry leaders, and research institutions, the HIMS program remains responsive to workforce needs, aligned with accreditation standards, and committed to innovation in HIM education.

The Clinical Coordinator for the HIMS program serves a dual role in teaching and clinical coordination, ensuring students gain the knowledge, skills, and supervised practice experiences required for credentialing and gainful employment. The Clinical Coordinator builds and maintains partnerships with healthcare facilities to secure high-quality clinical placement sites that meet program, accreditation, and regulatory requirements. Responsibilities include assigning students to clinical sites based on curricular needs and site availability; coordinating student schedules; confirming student readiness for placement; and ensuring compliance with confidentiality, patient privacy, and health information management standards.

In collaboration with program faculty, the Clinical Coordinator ensures that clinical experiences are fully integrated with the curriculum and aligned with established learning outcomes. This includes providing ongoing guidance and support to students during clinical placements; monitoring performance; offering timely feedback; addressing challenges that arise; and evaluating the effectiveness of both the clinical sites and the overall experiential learning process. The Clinical Coordinator also works closely with clinical site supervisors and preceptors to clarify expectations, provide training or resources as needed, and support effective student mentorship and evaluation.

Consistent with the University Faculty Handbook, Program Coordinators administer individual degree programs within a college and are responsible to the Department Chair. Duties include coordinating course schedules, teaching assignments, and accreditation activities; monitoring and assessing program effectiveness; initiating curriculum updates; and working collaboratively with faculty to support student advisement and overall program quality.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

1. Works collaboratively with the Department Chair and College Dean.
2. Responds to program inquiries and has a complete/concise knowledge of the Health Information Management Systems (HIMS) Program curriculum and graduation requirements.
3. Recruits and retains students through graduation. Also, closely works with other HIMS faculty and the Office of Recruitment to actively recruit HIMS majors.
4. Support student academic performance and timely degree progression by creating academic improvement plans for students on academic probation, and overseeing the coordination of pre-professional opportunities and/or internships (if applicable).
5. Reviews the program annually to ensure continuous improvement. Lead all efforts in completing the self-study report and program reviews. Also, provide all requested documents for SACSCOC and other specific items/updates.
6. Develops marketing communications, including emails, web page design, and social media posts, with SUNO’s Public Relations (communication and marketing) and Department Chair.
7. Develop meaningful relationships with on and off-campus stakeholders to enhance student experiences and ensure successful student graduates.
8. Actively pursue external funding for program enhancement and undergraduate research (student support) via the grants and sponsor research office.
9. Other duties as assigned.

Faculty Rights, Duties, and Responsibilities

This position is governed by Part II, Article VIII of the Southern University System Bylaws, which outlines the rights, responsibilities, and expectations of faculty members related to:

• Exercises academic freedom in teaching, scholarship, and service.
• Participates in faculty governance, policy development, and academic decision-making.
• Contributes to the mission, values, and academic integrity of the institution.
• Must satisfy the qualifications and expectations for appointment, promotion, and tenure.

These provisions apply to the academic appointment associated with this administrative role.

Competencies

• Commitment to creating engaging and inclusive learning experiences for first-generation students.
• Familiarity with the literature on learning sciences, including adult motivation to learn
• Strong organizational skills.
• Ability to build a supportive and nurturing community of faculty to set and achieve common goals.
• Ability to motivate faculty to work in teams; ability to support faculty in motivating students.
• Ability to foster a growth mindset among faculty and students.
• Ability to relate well to others within the academic environment, a demonstrated ability and/or interest in working in a multiethnic, multicultural environment.
• Proficiency in the written and oral use of the English language is required.

Work environment

Office Setting

Physical demands

Ability to sit/stand/walk at will; Ability to climb stairs; Ability to communicate verbally and in writing; Ability to use a keyboard; and Ability to lift or carry up to 10 pounds.

Travel required

As needed for student recruitment.

Required education and experience

• MA/MS degree or equivalent in HIMS or a closely related discipline (from an accredited university).
• Experience teaching, training, mentoring, or precepting students or new employees, ideally in a healthcare or academic setting.
• Demonstrated experience working with healthcare systems such as EHR platforms, clinical workflows, or health data management processes.
• Knowledge of AHIMA curriculum competencies, CAHIIM accreditation standards, and best practices for HIM education.
• Experience coordinating or supervising clinical placements, student internships, or practicum experiences in an academic or healthcare environment.
• Minimum of 2–3 years of professional experience in health information management, health informatics, clinical documentation, or a related healthcare setting.
• Current RHIA credential.
• Experience developing, evaluating, or managing clinical affiliation agreements with healthcare facilities.
• Familiarity with regulatory standards and guidelines (HIPAA, CMS, Joint Commission, state health department rules) relevant to clinical training and HIM practice.
• Experience collecting, analyzing, and reporting program data related to student performance, accreditation, or clinical site evaluation.

Preferred education and experience

• Doctoral degree preferred.
• Proficiency with academic learning management systems (LMS) and clinical placement management platforms, such as Canvas and InPlace.
• Experience in working with diverse populations and fostering a collaborative, supportive, and inclusive environment.

Southern University of New Orleans (SUNO) is an Equal Opportunity Employer.

Non-Discrimination Statement

In compliance with Title IX of the Education Amendments of 1972, Title VI and VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and other federal, state, and local laws, Southern University at New Orleans (SUNO) forbids discriminating or harassing conduct that is based on an individual's race, color, religion, sex, ethnicity, national origin or ancestry, age, physical or mental disability, sexual orientation, gender identity, gender expression, genetic information, veteran or military status, membership in Uniformed Services, and all other categories protected by applicable state and federal laws.

This commitment applies but is not limited to decisions made with respect to hiring and promotion, the administration of educational programs and policies, scholarship and loan programs, and athletic or other College-administered programs. Discriminatory acts of any kind are strictly forbidden.

American with Disabilities Act (ADA) Statement

Southern University of New Orleans (SUNO) complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Office of Human Resources.

Southern University at New Orleans ■ 6400 SUNO Knights Drive, New Orleans, LA 70126 ■ (5

An Equal Opportunity Employer

State as a Model Employer - SAME

Spanish Instructor (Summer Program)

FLSA Classification

Exempt

Temporary, summer appointment

Salary Range/Grade

Salary Range: $700 (summer stipend)

Reports to

Director, Upward Bound

Job Description

Summary/objective

The Spanish Instructor provides instructional support to participants enrolled in the TRIO Upward Bound Classic Program Summer Academic Institute at Southern University at New Orleans (SUNO). Upward Bound is a federally funded college preparatory program designed to increase the high school graduation and postsecondary enrollment rates of first-generation college students and students from limited-income backgrounds.

The Spanish Instructor delivers engaging instruction in Spanish language fundamentals including speaking, reading, writing, and cultural literacy, while reinforcing academic preparedness necessary for college success. Instruction is provided to high school students participating in the two-month summer residential/academic program, which simulates a college learning environment.

The instructor contributes to the academic enrichment and college readiness mission of Upward Bound by supporting program participants in developing language skills, critical thinking abilities, and cross-cultural awareness.

Grant-Funded Position Statement

This position is 100% funded through the federally sponsored TRIO Upward Bound Classic Program administered by the U.S. Department of Education.

Employment in this position is contingent upon the availability of grant funding and programmatic needs. The appointment is temporary and limited to the Upward Bound Summer Academic Program, typically conducted during the summer session.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

1. Develop and deliver structured lesson plans aligned with program academic enrichment objectives.
2. Prepare a course syllabus outlining instructional activities, assignments, and evaluation methods appropriate for high school participants.
3. Provide instruction in Spanish language fundamentals, including grammar, pronunciation, vocabulary development, reading comprehension, and basic composition.
4. Integrate lessons on Spanish-speaking cultures and literature to promote global awareness and cultural competency.
5. Utilize engaging and innovative instructional strategies that support diverse learning styles.
6. Assess student progress through assignments, quizzes, and informal evaluations.
7. Provide academic support and mentorship to Upward Bound participants to promote college readiness.
8. Collaborate with program administrators and instructional staff to support student academic development.
9. Participate in program activities designed to support the holistic academic and personal development of Upward Bound participants.
10. Support related academic and enrichment activities that contribute to participants’ preparation for postsecondary education.
11. Other duties as assigned.

Competencies

• Ability to engage and motivate high school students from diverse educational and socioeconomic backgrounds
• Strong interpersonal and communication skills
• Cultural awareness and sensitivity to the needs of first-generation and limited-income students
• Effective classroom management and instructional delivery skills
• Ability to work collaboratively within a multidisciplinary educational team

Work environment

Work is performed primarily in a classroom academic environment supporting approximately 90 Upward Bound program participants during the summer academic session. The position operates within a structured pre-college program designed to simulate the expectations of a collegiate learning environment.

Physical demands

The position requires the ability to:

• Conduct classroom instruction and facilitate academic activities.
• Communicate effectively with students and program staff.
• Utilize standard classroom instructional equipment and technology.

Travel required

Minimal travel may be required (approximately 10%) to support program-related activities.

Required education and experience

• Bachelor’s degree in Spanish, Foreign Language Education, or a related field.
• Experience teaching or tutoring Spanish language concepts.
• Experience working with high school or pre-college students preferred.

Preferred education and experience

• Experience working with TRIO programs or other college access initiatives.
• Demonstrated ability to build relationships with students, families, and educators.
• Experience supporting college readiness or academic enrichment programs.
• Ability to work effectively in a collaborative educational environment.

Southern University of New Orleans (SUNO) is an Equal Opportunity Employer.

Non-Discrimination Statement

In compliance with Title IX of the Education Amendments of 1972, Title VI and VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and other federal, state, and local laws, Southern University at New Orleans (SUNO) forbids discriminating or harassing conduct that is based on an individual's race, color, religion, sex, ethnicity, national origin or ancestry, age, physical or mental disability, sexual orientation, gender identity, gender expression, genetic information, veteran or military status, membership in Uniformed Services, and all other categories protected by applicable state and federal laws.

This commitment applies but is not limited to decisions made with respect to hiring and promotion, the administration of educational programs and policies, scholarship and loan programs, and athletic or other College-administered programs. Discriminatory acts of any kind are strictly forbidden.

American with Disabilities Act (ADA) Statement

Southern University of New Orleans (SUNO) complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Office of Human Resources.