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Were unique. You should be, too.
Were changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
Were different than most primary care providers. Were rapidly expanding and we need great people to join our team.
The Nurse Case Manager 1 (RN) is responsible for achieving positive patient outcomes and managing quality of care across the continuum of care. The incumbent in this role will first and foremost serve as an advocate for our patients. He/She works closely with other members of the care team to develop effective plans of care and high levels of care coordination. This care planning and coordination may follow the patient from our centers into acute and post-acute facilities, as well as, their home environments. The Nurse Case Manager 1 (RN) role also involves establishing relationships with patients families and care givers, primary care physicians, specialists, other care providers, social workers, other case managers and nurses, acute and post-acute facilities, home health care companies, and health plans. He/She adheres to strict departmental goals/objectives, standards of performance, regulatory compliance, quality patient care compliance and policies and procedures.
CORE JOB DUTIES/RESPONSIBILITIES:
- Manages and plans for transitions of care, discharge and post discharge follow-up for patients admitted to key, high-volume/high-priority hospitals.
- Establishes a trusting relationship with patients and their caregivers.
- Collaborates with clinical staff in the development and execution of the plan of care and achievement of goals. Reports variations to PCP/Transitional Care Physicians (TCP) and implements actions as appropriate.
- Builds relationships with preferred acute care providers (hospitalists, specialists, etc.).
- Directs referrals to preferred providers.
- Coordinates the integration of social services/case management functions in the pre-acute, ER, acute and post-acute setting. Coordinates the patient care, discharge and home planning processes with hospital case management departments, and other healthcare facilities.
- In conjunction with the PCP, Hospitalist, Medical Director, insurance case manager and the hospital case manager, coordinates the patient transition to the appropriate/least constrictive level of care using a preferred provider.
- Keeps the PCP aware of patient(s) condition via e-mail, DASH, HITS or other appropriate means of communication.
- Introduces self to patient/family and explains Nurse Case Managers role and processes to contact the Nurse Case Manager for questions, guidance and education.
- Provides high intensity engagement with patient and family.
- Facilitates patient/family conferences to review treatment goals and optimize resource utilization; provides family education and identifies post-hospital needs.
- Serves as a patient advocate. Enhances a collaborative relationship to maximize the patient/familys ability to make informed decisions.
- Addresses advanced care planning including treatment goals and advance directives.
- Refers cases to social worker (Hospital and ChenMed/JenCare/Dedicated) for complex psychosocial and economic needs.
- Refers cases where patient and/or family would benefit from counseling required to complete complex discharge plan to social worker.
- Reports observed or suspected child or adult abuse pursuant to mandated requirements.
- Obtains onsite and EMR access at priority facilities.
- Maintains clinical and progress notes for each patient receiving care and provides progress report to PCP and others as appropriate.
- Submits required documentation in a timely manner and in appropriate computer system.
- Participates in surveys, studies and special projects as assigned.
- Conducts concurrent medical record review using specific indicators and criteria as approved by medical staff. Acts as patient advocate: investigates and reports adverse occurrences, and performs staff education related to resource utilization, discharge planning and psychosocial aspects of healthcare delivery.
- Promotes effective and efficient utilization of clinical resources and mobilizes resources to assist in achieving desired clinical outcomes within specific timeframe.
- Conducts review for appropriate utilization of services from admission through discharge. Evaluates patient satisfaction and quality of care provided.
- Communicates with physicians at regular intervals throughout hospitalization and develops an effective working relationship. Assists physicians to maintain appropriate cost, case and desired patient outcomes.
- Coordinates the provision of social services to patients, families and significant others to enable them to deal with the impact of illness on individual family functioning and to achieve maximum benefits from healthcare services.
- Completes expanded assessment of patients and family needs at time of admission. Completes psychosocial assessment.
- Directs and participates in the development and implementation of patient care policies and protocols to provide advice and guidance in handling unusual cases or patient needs.
- Attends meetings as assigned
- Performs other duties as assigned and modified at managers discretion.
There are 4 Nurse Case Manager 1 Roles with additional Essential Job Functions:
Acute Case Manager (primarily hospital based)
Responsibilities include all the above Core duties/responsibilities plus the following:
- Identify appropriateness of inpatient vs. observation status.
- Identify and manage safety risk (complete a social assessment), identify functional status (ADLs and PT needs), discuss medications and self-management, identify and correct knowledge deficits.
- Implement the ACM Coaching program with the appropriate patient population.
- In markets as appropriate, when patient in SNF, in conjunction with the post-acute physician, coordinate the transition to a lower level of care as soon as appropriate using a preferred provider if further services are needed.
- Facilitate discharge to appropriate level of care and preferred providers
- Communicate discharge to all stakeholders including PCP, Center Manager and Community Case Manager.
- Document the appropriate date that the patient is medically discharged and update as appropriate.
- Contact the center manager to arrange for a follow-up PCP appointment prior to discharge and whenever possible, communicate this information to the patient/caregiver.
- As appropriate, discuss patients eligibility for CCM or DM programs and identify patient interest in participation.
- Coordinate acute UR physician meetings.
Community Case Manager (primarily clinic and community based)
Responsibilities include all the above Core duties/responsibilities plus the following:
- Provides telephonic or outpatient visits to patients at high-risk for readmissions (as identified by CM Plan) to the ER or hospital, to patients with active care planning requirements, to disease management patients per the Disease Management Plan and to others as referred via transitional care team, acute case managers and Transitional Care team.
- Visits may include evening and weekend hours with the goal of preventing ER visits or hospital admissions.
- Performs clinical functions including disease-oriented assessment and monitoring, medication monitoring, health education and self-care instructions in the outpatient setting.
Coordinate the Plan of Care:
- Conducts/coordinates initial case management assessment of patients to determine outpatient needs.
- Ensures individual plan of care reflects patient needs and services available.
- Makes recommendations to the team.
- Completes individual plan of care with patients and team members.
- Communicates instructions and methodologies as appropriate to ensure that the plan is implemented correctly.
- Assesses the environment of care, e.g., safety and security.
- Assesses the caregiver capacity and willingness to provide care.
- Assesses patient and caregiver educational needs.
- Coordinates, reports, documents and follows-up on Super Huddles and HPP/IDT meetings.
- Helps patients navigate health care systems, connecting them with community resources; orchestrates multiple facets of health care delivery and assists with administrative and logistical tasks.
- Coordinates the delivery of services to effectively address patient needs.
- Facilitates and coaches patients in using natural supports and mainstream community resources to address supportive needs.
- Maintains ongoing communication with families, community providers and others as needed to promote the health and well-being of patients.
- Establishes a supportive and motivational relationship with patients that support patient self-management
- Monitors the quality, frequency and appropriateness of HHA visits and other outpatient services.
- Assists patient and family with access to community/financial resources and refer cases to social worker as appropriate.
Community/Skilled Nursing Facility Case Manager (Community Case Manager Role with additional SNF duties as assigned)
Responsibilities include all the above Core duties/responsibilities plus the following:
- Community Case Manager role as above.
- CM telephonic or onsite visits to SNFs, communication with physical therapists (PT), social workers, patient and families as appropriate.
- Validates appropriate level of care/LOS.
- Validates Discharge plan for safe transition home, utilization of preferred providers or timely transition to long term care.
- Reminds patient of need for 4-day PCP post hospital/SNF discharge visit and future visits.
- Collaborates with payor onsite SNF CMs.
Transitional Case Manager (Blended Acute and Community Case Manager Roles)
Responsibilities include all the above Core duties/responsibilities plus the following:
- Acute and Community Case Manager roles as above.
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Critical thinking skills required.
- Ability to work autonomously is required.
- Ability to monitor, assess and record patients progress and adjust and plan accordingly.
- Ability to plan, implement and evaluate individual patient care plans.
- Knowledge of nursing and case management theory and practice.
- Knowledge of patient care charts and patient histories.
- Knowledge of clinical and social services documentation procedures and standards.
- Knowledge of community health services and social services support agencies and networks.
- Organizing and coordinating skills.
- Ability to communicate technical information to non-technical personnel.
- Proficient in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
- Ability and willingness to travel locally, regionally and nationwide up to 10% of the time.
- Spoken and written fluency in English.
- Bilingual preferred.
PAY RANGE:
$36.9 - $52.70 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
Were ChenMed and were transforming healthcare for seniors and changing Americas healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. Were growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in peoples lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Title: Community Health Worker
Company: Oak Street Health
Role Description:
The purpose of a Community Health Worker (CHW) at Oak Street Health is to act as the bridge between our patients, community, and medical systems in order to remove barriers and increase wellness across all life domains. A CHW is a patient’s advocate or liaison, accompanying patients through proactive in-person and phone outreach based on their care needs to promote health literacy and increase access to resources needed to live healthier lives. High levels of flexibility, problem solving, strong communication, and an intimate knowledge of the community served are required to be successful.
CHWs work closely with Medical Social Workers to manage patient care plans, support care team decision making, and coordinate clinical and complementary services needed to provide high quality health care and improve the quality and cultural competence of service delivery. CHWs are expected to work within their scope of practice. There is no expected clinical license for this position.
Core Responsibilities:
- Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and partners to coordinate patient needs
- Manage patient referrals defined by the care team & collaborate with the Medical Social Worker on action plan
- Facilitate communication between all identified parties involved in patients’ care as needed (e.g., family members, caregivers, medical providers, community-based organizations)
- Form relationships with and build an inventory of local community organizations that may benefit our patients
- Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health.
- Assist patients with completion of applications for accessing eligible benefits and resources
- Promote goal setting and achievement to improve patients’ quality of life and self efficacy with patients. Goal definitions are agreed upon by the care team
- Meet with patients in patient-centered and patient-preferred locations (e.g., Oak Street Health center, patient’s home, external medical provider facility, community setting)
- Community Health Workers should plan to spend about half of their time outside of the center in patient-centered locations; this means having access to a reliable means of transportation to do so is required
- Drive engagement with high risk individuals (e.g., completed specialty appointments, adherence to Post Discharge Visits) may include accompaniment to appointments
- Complete referrals to organizations and agencies as needed
- Deliver culturally appropriate health education in the areas where OSH has provided competency training to the CHW
- Support care team decision making through participation in interdisciplinary team meetings
- Document interactions with patients in electronic medical record in a timely manner while maintaining HIPAA standards and confidentiality of protected health information
- Manage time, set priorities, work independently, and collaborate effectively with an interdisciplinary medical team
- Other duties as assigned
What we’re looking for
Required:
- Minimum of 1 year of experience in healthcare, community-based, case management, or social service environment
- Strong oral and written communication skills
- Ability to manage multiple priorities while maintaining a positive attitude
- Dedication to serving the community and building meaningful relationships
- Proficient computer skills (i.e. Windows, GSuite, Microsoft, etc.)
- Access to reliable transportation and ability to travel throughout the community to various locations
- US work authorization
Strongly Preferred:
- Fluency in language that is commonly spoken in the community when necessary. Most often this will include Bilingual English/Spanish
- Experience working on multidisciplinary teams with organizations, agencies, patients, and community members
- Knowledge of community resources and resource navigation
Preferred:
- Community Health Worker certification or Associates or Bachelors in a related field is a plus
- Experience utilizing electronic medical record systems
- A problem-solving orientation and a flexible and positive attitude
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$18.50 - $35.29This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 08/01/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Title: Community Health Worker
Company: Oak Street Health
Role Description:
The purpose of a Community Health Worker (CHW) at Oak Street Health is to act as the bridge between our patients, community, and medical systems in order to remove barriers and increase wellness across all life domains. A CHW is a patient’s advocate or liaison, accompanying patients through proactive in-person and phone outreach based on their care needs to promote health literacy and increase access to resources needed to live healthier lives. High levels of flexibility, problem solving, strong communication, and an intimate knowledge of the community served are required to be successful.
CHWs work closely with Medical Social Workers to manage patient care plans, support care team decision making, and coordinate clinical and complementary services needed to provide high quality health care and improve the quality and cultural competence of service delivery. CHWs are expected to work within their scope of practice. There is no expected clinical license for this position.
Core Responsibilities:
- Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and partners to coordinate patient needs
- Manage patient referrals defined by the care team & collaborate with the Medical Social Worker on action plan
- Facilitate communication between all identified parties involved in patients’ care as needed (e.g., family members, caregivers, medical providers, community-based organizations)
- Form relationships with and build an inventory of local community organizations that may benefit our patients
- Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health.
- Assist patients with completion of applications for accessing eligible benefits and resources
- Promote goal setting and achievement to improve patients’ quality of life and self efficacy with patients. Goal definitions are agreed upon by the care team
- Meet with patients in patient-centered and patient-preferred locations (e.g., Oak Street Health center, patient’s home, external medical provider facility, community setting)
- Community Health Workers should plan to spend about half of their time outside of the center in patient-centered locations; this means having access to a reliable means of transportation to do so is required
- Drive engagement with high risk individuals (e.g., completed specialty appointments, adherence to Post Discharge Visits) may include accompaniment to appointments
- Complete referrals to organizations and agencies as needed
- Deliver culturally appropriate health education in the areas where OSH has provided competency training to the CHW
- Support care team decision making through participation in interdisciplinary team meetings
- Document interactions with patients in electronic medical record in a timely manner while maintaining HIPAA standards and confidentiality of protected health information
- Manage time, set priorities, work independently, and collaborate effectively with an interdisciplinary medical team
- Other duties as assigned
What we’re looking for
Required:
- Minimum of 1 year of experience in healthcare, community-based, case management, or social service environment
- Strong oral and written communication skills
- Ability to manage multiple priorities while maintaining a positive attitude
- Dedication to serving the community and building meaningful relationships
- Proficient computer skills (i.e. Windows, GSuite, Microsoft, etc.)
- Access to reliable transportation and ability to travel throughout the community to various locations
- US work authorization
Strongly Preferred:
- Fluency in language that is commonly spoken in the community when necessary. Most often this will include Bilingual English/Spanish
- Experience working on multidisciplinary teams with organizations, agencies, patients, and community members
- Knowledge of community resources and resource navigation
Preferred:
- Community Health Worker certification or Associates or Bachelors in a related field is a plus
- Experience utilizing electronic medical record systems
- A problem-solving orientation and a flexible and positive attitude
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$18.50 - $31.72This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 03/31/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Title: Community Health Worker
Company: Oak Street Health
Role Description:
The purpose of a Community Health Worker (CHW) at Oak Street Health is to act as the bridge between our patients, community, and medical systems in order to remove barriers and increase wellness across all life domains. A CHW is a patient’s advocate or liaison, accompanying patients through proactive in-person and phone outreach based on their care needs to promote health literacy and increase access to resources needed to live healthier lives. High levels of flexibility, problem solving, strong communication, and an intimate knowledge of the community served are required to be successful.
CHWs work closely with Medical Social Workers to manage patient care plans, support care team decision making, and coordinate clinical and complementary services needed to provide high quality health care and improve the quality and cultural competence of service delivery. CHWs are expected to work within their scope of practice. There is no expected clinical license for this position.
Core Responsibilities:
- Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and partners to coordinate patient needs
- Manage patient referrals defined by the care team & collaborate with the Medical Social Worker on action plan
- Facilitate communication between all identified parties involved in patients’ care as needed (e.g., family members, caregivers, medical providers, community-based organizations)
- Form relationships with and build an inventory of local community organizations that may benefit our patients
- Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health.
- Assist patients with completion of applications for accessing eligible benefits and resources
- Promote goal setting and achievement to improve patients’ quality of life and self efficacy with patients. Goal definitions are agreed upon by the care team
- Meet with patients in patient-centered and patient-preferred locations (e.g., Oak Street Health center, patient’s home, external medical provider facility, community setting)
- Community Health Workers should plan to spend about half of their time outside of the center in patient-centered locations; this means having access to a reliable means of transportation to do so is required
- Drive engagement with high risk individuals (e.g., completed specialty appointments, adherence to Post Discharge Visits) may include accompaniment to appointments
- Complete referrals to organizations and agencies as needed
- Deliver culturally appropriate health education in the areas where OSH has provided competency training to the CHW
- Support care team decision making through participation in interdisciplinary team meetings
- Document interactions with patients in electronic medical record in a timely manner while maintaining HIPAA standards and confidentiality of protected health information
- Manage time, set priorities, work independently, and collaborate effectively with an interdisciplinary medical team
- Other duties as assigned
What we’re looking for
Required:
- Minimum of 1 year of experience in healthcare, community-based, case management, or social service environment
- Strong oral and written communication skills
- Ability to manage multiple priorities while maintaining a positive attitude
- Dedication to serving the community and building meaningful relationships
- Proficient computer skills (i.e. Windows, GSuite, Microsoft, etc.)
- Access to reliable transportation and ability to travel throughout the community to various locations
- US work authorization
Strongly Preferred:
- Fluency in language that is commonly spoken in the community when necessary. Most often this will include Bilingual English/Spanish
- Experience working on multidisciplinary teams with organizations, agencies, patients, and community members
- Knowledge of community resources and resource navigation
Preferred:
- Community Health Worker certification or Associates or Bachelors in a related field is a plus
- Experience utilizing electronic medical record systems
- A problem-solving orientation and a flexible and positive attitude
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$18.50 - $35.29This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 04/30/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
**This is an on-site position in Waukesha, WI. No remote or hybrid options available.**
The Community Director is responsible for overseeing the day-to-day operation, and all on-site team members. The Community Director will work to ensure our teams are successful in maintaining both physical and financial occupancy targets, maintaining the curb appeal, and providing excellent customer service to our existing residents, prospective residents, vendors, and teammates. The Community Director will be a core change agent and will work to develop and enhance our on-site teams’ performance while playing a key role in implementing operational efficiencies and various organizational initiatives.
To be considered, apply via our Careers page: you are:
• Strong communicator with proactive problem solving and analytical skills.
• A passionate leader who values developing and mentoring others with a strong track record of personnel management and ability to influence and empower others into top performance.
• Attentive to detail, and extremely organized
• Agile to an ever-changing environment
• Exhibits strong interpersonal and relationship building skills.
• Able to prioritize and handle a variety of tasks while maintaining focus on deadlines.
• Requires little supervision – Self-Motivated with a high level of initiative.
Essential Duties: (Other duties may be assigned).
• Direct the work of others while implementing the company’s vision and strategy into day-to-day execution through on-site team members.
• Assists with tours, lead management, and move in preparations to drive leasing success on-site.
• Process move outs, service requests, and prepares deposit accounting statements.
• Responsible for scheduling of personnel and providing on-call guidance where necessary.
• Report on pre-lease status and ensure consistent communication between Construction and Management team on status or challenges.
• Directs the overall financial results for the community through expense monitoring, variance reporting, and expense approval, summarizes key issues and trends while providing possible strategies and solutions to address.
• Ensure federal, state, and local regulatory requirements are met, and all team members are well trained in compliance.
• Ensure and oversee all training for on-site roles.
• De-escalation of resident concerns, while enforcing lease regulations.
• Track and analyze lease violations, accounts receivable, accounts payable, Fair Housing requests, emergency repairs, risk/loss items for the community.
• Ensure physical occupancy targets are met and stabilized.
• Ensure the community is maintained, preserved, and large annual projects are completed to the highest standards.
• Evaluate the community regularly to determine annual capital improvement (non-recurring spend) needs and priorities.
• Be a change agent in leading assigned teams through larger organizational initiatives such as software changes, and frequent process changes.
• Assist with annual budget preparation.
• Understand market level and industry trends acting as the subject matter expert within the local multifamily competitive landscape.
• Visually walk and inspect the community on a regular basis.
• Negotiate and secure contracts with various vendors for recurring and non-recurring projects and services.
• Investigate and resolve on-site team member concerns as needed.
Please note: This list is not intended to be all-inclusive, other job duties may apply.
Skills & Qualifications:
• Minimum of 5 years multifamily on-site experience: Required
• 1-3 years of managerial / supervisory experience: Required
• A valid driver’s license: Required.
• Excellent oral and written communication skills
• Proficient in Microsoft programs suite, and general computer use
• Experience with Yardi: Preferred
• High school diploma/GED: Required
• Understanding of vacancy procedure and budget compliance: Required.
• Demonstrated ability to manage multiple and complex operational matters daily.
• Multifamily specific designations: Preferred (CPM, CAM)
Please Note: Where we call “Home” is a guarded space for all of us. For the benefit of our residents, co-workers, and the communities in which we serve,
Company Overview:
Arden Property Group Inc. is a hands-on developer, owner, & operator in the multifamily industry, committed to creating long-term investments and value in each Wisconsin based community we serve. Whether our residents choose to live at one of our 55+ or market-rate communities, we pride ourselves on our commitment to providing excellence in customer service and hospitality, and work to ensure our resident experience remains of top caliber within each of our communities. We currently own and manage over 3,500 units and have a long-term development plan to continue to expand our footprint within the state of Wisconsin.
For over 45 years, Arden Property Group Inc. has earned a strong reputation of being a financially stable development/operator group focused on quality, kindness, and trust. We do not believe in mediocrity. Our organization is committed to on-going improvement, enhancement, and growth with a focus on creating inclusive communities and a workplace where we embrace individual differences and work effortlessly to create an environment where all team members and residents alike feel heard, valued, and feel a sense of belonging. We are actively undergoing continuous enhancements in our technologies, and continuous improvement to our operational practices. Our frontline team members are the “change agents”, and primary drivers in ensuring the success of our transformation.
Arden Property Group Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other characteristics protected by law. We comply with the Americans with Disabilities Act (ADA), the Americans with Disabilities Amendments Act (ADAA), and all applicable state and local fair employment practice laws and are committed to providing equal opportunities to individuals with disabilities.
Benefits & Perks:
• 20% employee rent discount offered at any Arden Property Group Inc. owned/operated community
• Paid vacation and paid sick time with increases in accrued time based on tenure.
• 10 paid Holidays
• Voluntary health, dental, and vision insurance following 30 days of employment.
• 401k match at 100% of the first 3% of wages contributed, and 50% of the next 2% (Subject to annual contribution limits set by the IRS)
• Eligibility to participate in flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP) available to all regular FT and regular PT team members
• Employer paid life Insurance and long-term disability coverage, with option to add additional coverage.
- Location: Brookfield Highlands - 20825 George Hunt Cir, Waukesha, WI, 53186, United States
- Base Pay $8 $85000.00 / Year
- Industry Multi-Family Housing, Residential Property Management, 55+ Active Living
- Manage Others - Yes
- Minimum Experience - 5 Years
To be considered, apply via our Careers page:
The Institute for Nonviolence Chicago’s mission is to end the cycle of violence using Dr. Martin Luther King, Jr.’s principles and teachings of nonviolence. Informed by a philosophy of nonviolence, Nonviolence Chicago will establish caring and sustained relationships with participants engaged in the cycle of violence. We will emphasize partnerships with community members, leaders, social service providers, and local law enforcement to reduce community levels of violence. We will help create a safer, healthier environment for young adults, youth, and their families. These general approaches will be specifically addressed using for major methods: Community Violence Intervention (CVI) / Street Outreach, Individualized Service Provision, Victim Support Services, and Nonviolence Training.
POSITION OVERVIEW: The Manager of Community Violence Intervention (CVI) for Back of the Yards & Brighton Park will oversee street outreach and victim services in both Back of the Yards & Brighton Park communities. The Manager manages the day-to-day operations of both departments, ensuring that both departments are collaborating, meeting data collection requirements and taking a strategic approach to reducing violence. The Manager works daily with the supervisor and staff from Back of the Yards and Brighton Park and is in lockstep with our partners at Precious Blood Ministry of Reconciliation (with whom we co-locate). Ultimately, this position works closely with leadership and is tasked with the implementation of Nonviolence Chicago’s violence reduction strategy in the Back of the Yards & Brighton Park neighborhoods as well as ensuring parity of programs and services with other neighborhoods served by Nonviolence Chicago.
This position is ideal for a candidate who has a basic knowledge of the drivers of violence in both Back of the Yards & Brighton Park communities, a proven track-record supervising staff, and a deep commitment to the mission of Nonviolence Chicago and the field of community violence intervention. This position requires flexibility, the ability to thrive in an evolving environment and the commitment to build trusting relationships with a diverse staff.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
Leadership & Partnerships
- Participate in regular meetings with leadership, collaborate on the implementation of CVI initiatives and communicate daily with supervisor to ensure consistency across neighborhoods served by Nonviolence Chicago
- Engage in constant cross-departmental communication to support collaboration across teams, information sharing and transparency
- Develop and maintain relationships with key stakeholders in Back of the Yards & Brighton Park, particularly Precious Blood Ministry of Reconciliation (PBMR) & New Life Centers.
- Understand the Scaling Community Violence Intervention for a Safer Chicago (SC2) initiative, and play a significant role in implementation if/when Back of the Yards comes online
- Represent the organization at external stakeholder meetings including those with law enforcement partners and elected officials, city partners.
- Work to establish high standards of professionalism amongst staff, promoting a culture of accountability, high ethical standards, and personal integrity
Management & Administration
- Oversee outreach and victim services staff, maintain accountability, complete annual performance evaluations, and issue corrective action, as needed
- Oversee scheduling of trainings, regular team meetings, and professional development activities
- Oversee the staff monthly schedule, making sure it is fair and equitable
- Attend monthly budget meetings, maintain active communication with the finance department and engage with staff regularly to review/approve expense requests
- Manage the participant journey for those receiving services in Back of the Yards and Brighton Park, ensuring that participants are receiving wraparound services and moving along the journey of care
- Support the cultivation of Nonviolence Chicago leaders who have a knowledge of the unique group dynamics in Back of the Yards and Brighton Park and can represent Nonviolence Chicago in a professional setting with external partners
- Participate in the hiring process for new outreach and victim services staff in Back of the Yards & Brighton Park
- Assist with pressing matters as they arise and perform other duties as required
Outreach & Victim Services Operations
- Lead a safety-focused culture. Oversee the management of safety protocols related to participant and staff engagement, demonstrate expertise in crisis prevention and de-escalation, and train others in best practices to create a safe environment for participants and staff
- Respond to critical incidents, mass shootings and emergency situations 24/7 according to established protocols and in line with Kingian nonviolence principles
- Develop and maintain a network of relationships to stay knowledgeable of community conditions and active conflicts as well as lead conflict mediation, as needed
- Oversee outreach supervisor and make sure that basic operational tasks are being completed (such as case notes and daily logs) and minimum requirements are met (such as minimum participant caseload)
- Actively participate in the implementation of the outreach and victim services strategy in Back of the Yards & Brighton Park (canvassing, engaging with participants, serving victims and their families, etc…)
- Collaborate with colleagues in workforce development to make sure that all participants can attend programming safely and work to make sure all groups receive an opportunity to enroll in services
- Learn data systems CiviCore and Apricot. Collaborate with colleagues in data department to make sure outcomes are being tracked and grant deliverables are being communicated in regular reporting
- In partnership with outreach supervisor, support the day-to-day operations of the Flatlining Violence Inspires Peace (FLIP) Program in Back of the Yards & Brighton Park
- Attend reoccurring meetings/events at partner locations, such as regular case management meetings, monthly data collection meetings, and Light in the Night (LIN) events
QUALIFICATIONS:
- Bachelor’s degree in human services field (ie. sociology, social work, etc.) OR currently enrolled in a bachelor’s degree program.
- At least two (2) years of experience supervising staff, preferably individuals with a history of justice system involvement
- At least five (5) years of experience in Community Violence Intervention (CVI) or related field
- Basic knowledge of the drivers of violence in the Back of the Yards & Brighton Park communities
- Demonstrated commitment to professional development and to bettering yourself
- Ability to take initiative, work as a self-starter and lead by example
- Possess an inclusive leadership style based in empathy, patience, equity, consistent support, accountability, and the ability to relate well to a variety of individuals and groups
- Ability and commitment to maintain high level of confidentiality
- Demonstrated experience serving as a problem-solver in a complex environment
- Excellent verbal communication skills, and ability to communicate effectively in writing
- Willingness to learn and commit to the principles of nonviolence, restorative justice and trauma-informed practices
- No pending criminal cases or prior convictions for sexual assault, child abuse or domestic violence
- Valid Illinois driver’s license, insurance, and good driving record
- Access to a vehicle to be able to moved between neighborhoods served by Nonviolence Chicago
SALARY/BENEFITS:
Competitive/commensurate with experience and other qualifications. Competitive benefits package available, including Health, Life, and 401K.
Compensation is commensurate with years of related experience, position requirements, and candidate qualifications. The average salary for the position is $60,000 and commiserate with experience.
To apply, please send a cover letter along with your resume to
Institute for Nonviolence Chicago -- EEO Statement
Institute for Nonviolence Chicago provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Institute for Nonviolence Chicago complies with applicable state and local laws governing nondiscrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Community Maintenance Landscape Manager
Primary Function:
The Community Maintenance and Landscape Manager (the “CMLM”) will be primarily
responsible for overseeing the aesthetics of all Old Town residential communities which
includes amenity and landscape planning and installation for new communities, repair and
upkeep of existing communities, and general oversite of the various property owners’
associations in partnership with our third-party management vendors. In collaboration with
the Project Executive over Land Development, the CMLM owns the fulfillment &
maintenance of the design aesthetic for each community Old Town develops.
Contribution to Company Mission and Vision:
The CMLM shall work collaboratively to ensure that the Company continues to create
communities that flourish, while supporting the foundational principles of pursuing
outstanding locations and timeless designs. The CMLM shall maintain the integrity of the
Old Town brand in all aspects of their position while contributing to the values of gratitude,
ownership, perseverance, accountability and innovation.
Role Absolutes:
1. Be involved in landscape design & Lead long-term landscape maintenance of
the community
2. Manage Builders
3. Own the release of Maintenance Bonds
Primary Responsibilities:
Work with the leadership team to participate in early land planning exercises to understand the
overall needs of the community and inform planning based on existing communities.
Accomplish the stated project objectives within the stipulated time of all assigned
projects.
Ensure that all project requirements are completed; at the same time ensure that quality,
cost and time are properly managed.
Document and store lot conditions through pictures.
Secure competitive bids and make award recommendations of responsive/responsible
contractors.
Supervise subcontractors for compliance with construction documents, quality
requirements and critical path schedule.
Review/approve payment of subcontractor pay applications and purchase orders
Supervise Grounds Maintenance Manager for successful pre and post lot inspections & on-going
community maintenance for the remaining life cycle of the development, post
construction turnover
Assist in developing accurate cost projections; scope, budget and schedule.
Monitor and coordinate the work effort of all consultants and subcontractors to ensure
their scope of work is in conformance with the project budget, schedule, and development
guidelines.
Schedule maintenance and repairs, regularly inspect property to ensure it is in good
working order, quickly resolve emergency maintenance issues in coordination with the
Grounds Maintenance Manager.
Keep open dialogue with Owners on vacancies, tenants, physical condition of property and
financial issues.
Maintain property by investigating and resolving complaints, completing repairs, and
contracting with landscaping and snow removal services.
Participate in HOA meetings in support of the Community Manager role.
Support the Community Manager role in accurate budget creation and adherence to
operating budgets.
Architecture Review Board – attend bi-weekly ARB meetings and coordinate architectural
approvals in partnership with legal administrator.
Serve on ARB providing detailed input on all builder plan submissions to the board.
Review homebuilder landscape plans for approval for each community that Old Town
manages and confirm installation per plan.
Manage all property owner maintenance issues that fall outside of the HOA property
management services agreement.
Maintain building systems by contracting for maintenance services and supervising repairs
for all Old Town owned properties not managed by third party services (HQ, Field Office,
future development sites).
Provide accurate documentation, reporting, and data collection to ensure compliance with
any financial reporting requirements.
Maintain maintenance logs and report on activities per property/community.
Ensure health and safety policies are in compliance.
Attend weekly/monthly/quarterly project meetings with agendas that include status
updates and tasks to be accomplished.
Other duties as assigned
Education and Experience:
• Minimum high school diploma or equivalent required.
• Valid, unrestricted driver’s license and good driving record required.
• Minimum 5 years in construction, development design and/or land & site
development.
• Must be able to read, understand and evaluate civil engineering, dry utility, and
landscape plans.
• Good written, oral, organizational and math skills.
• Must possess professional attitude to represent the company in a positive manner.
• Ability to perform multiple detail-oriented tasks with simultaneous deadlines in a
professional matter.
• Knowledge in Microsoft Office (Word, Excel) and Microsoft Project a plus.
• Excellent project management, organizational, time management, and planning
skills. Strong customer service skills are a plus.
Reporting:
The Community Maintenance and Landscape Manager will report directly to the Land
Development Project Executive.
About Us
Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $7.6 billion in revenue for 2024, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for industrial, commercial, institutional, and residential-related building projects.
The Role We Want You For
The Community Engagement Specialist will be responsible for supporting place-based community engagement efforts for a large-scale data center project in Haskell, Texas. This role will help build trusted relationships with local stakeholders, support workforce and skilled trades initiatives, and expand participation of local businesses in project opportunities. The Community Engagement Specialist will collaborate closely with project leadership, procurement, finance, and construction teams to ensure meaningful local impact throughout the life of the project.
The Specifics of the Role
- Execute a Haskell-focused community engagement strategy aligned with project goals.
- Lead the organization of community meetings, listening sessions, workforce events, and local nonprofit engagements.
- Serve as the primary liaison with local stakeholders including city officials, school districts, workforce boards, community colleges, and nonprofit organizations.
- Research and track local social and economic issues and community priorities within Haskell County and surrounding communities.
- Work in conjunction with Procurement and Finance to communicate Local Business opportunities to internal teams and external partners.
- Maintain records of prime subcontractor Local Business commitments and utilization.
- Compile and maintain a directory of local vendors and potential bidders.
- Support outreach events and networking opportunities to promote project contracting opportunities.
- Collaborate with project teams to track first-tier and second-tier Local Business participation.
- Assist with collection and reporting of hyper-local, local, and regional spend data.
- Support workforce initiatives aligned with site work, MEP, concrete, steel, and general labor trades.
- Assist project teams with tracking and monitoring participation of local residents in construction trades.
- Coordinate data gathering and reporting for workforce programs, site tours, internships, and pre-apprenticeship efforts.
- Support partnerships with local school districts, community colleges, and workforce boards.
- Assist with development and maintenance of reports and dashboards related to community engagement, Local Business utilization, and workforce outcomes.
- Provide community engagement and local impact information to support proposals and presentations.
- Maintain organized records and documentation.
- Attend meetings and events with organizations that support community engagement, workforce development, and local economic inclusion.
- Perform other duties as assigned
Requirements
- Associate’s Degree or higher from an accredited institution and at least 3 years of related experience, or equivalent combination of education and experience.
- Experience or demonstrated interest in community engagement, workforce development, or local economic development.
- Strong organizational, planning, and documentation skills.
- Effective verbal and written communication skills.
- Ability to work independently in a fast-paced construction or infrastructure environment.
- Proficient in Microsoft Office Suite, including intermediate Excel skills.
- Ability to work onsite full-time in Haskell, TX.
- Some travel throughout Haskell and surrounding counties.
Some Things You Should Know
- No other builder can offer the collaborative design-build approach that Clayco does.
- We work on creative, complex, award-winning, high-profile jobs.
- The pace is fast!
Why Clayco?
- 2025 Best Places to Work – St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal.
- 2025 ENR Midwest – Midwest Contractor (#1).
- 2025 ENR Top 100 Design-Build Firms – Design-Build Contractor (Top 5).
- 2025 ENR Top 100 Green Contractors – Green Contractor (Top 3).
- 2025 ENR Top 25 Data Center Builders – Data Center Contractor (Top 3).
Benefits
- Discretionary Annual Bonus: Subject to company and individual performance.
- Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!
- Subject to company and individual performance.
Compensation
- The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. Compensation decisions are dependent on the facts and circumstances of each case.
This is a hybrid position requiring up to 2 days (Tuesday and Wednesday) each week in-person in our office located in the Streeterville/Mag Mile area of downtown Chicago, IL.
JOB SUMMARY
The Community Manager, Emerging DO Platform plays a critical role in shaping and growing a newly launched, high‑impact digital platform serving Doctors of Osteopathic Medicine (DOs) and medical students nationwide. As part of AOIA’s innovation arm, this role sits at the intersection of community, technology, and service—supporting a rapidly expanding user base while helping define the future of engagement for the profession.
This position is responsible for cultivating a vibrant, inclusive, and highly engaged online community by delivering exceptional member service, ensuring platform quality and functionality, and fostering meaningful connections across the DO continuum. The Community Manager serves as the primary point of contact for users, leads day‑to‑day community operations and moderation, and partners cross‑functionally to support events, content, and platform enhancements.
This is an exciting opportunity to join a growing, forward‑thinking team at a pivotal moment—contributing to a flagship initiative designed to scale, evolve, and make a lasting impact across the osteopathic community.
ESSENTIAL FUNCTIONS
Online Community Management:
- Serve as the primary point of contact for all AOIA Emerging DO Platform community interactions, including customer service inquiries, user engagement, and conflict resolution.
- Respond to community needs and inquiries in a timely, service-oriented manner.
- Actively engage in relevant forums, groups, and social media platforms to promote the Platform and build visibility.
- Develop and implement strategies to grow and sustain an active, positive, and inclusive online community.
- Moderate user-generated content, facilitate discussions, and ensure compliance with community guidelines and organizational policies.
- Analyze community metrics and feedback to inform improvements and report on community health.
Operations:
- Gather and synthesize community feedback to inform platform enhancements and organizational strategy.
- Support the creation and distribution of marketing materials, website editing, social media content, and community updates.
- Maintain and improve data accuracy, supporting reporting functions and ensuring the integrity of organizational data.
- Consistently manage the scheduling and logistics of in‑person and virtual meetings; may be asked to prepare and present reports, updates and/or program recommendations.
- Collaborate with internal and external stakeholders to ensure successful event execution and follow-up.
- Assist with budget monitoring and reporting, and support timely processing of invoices, reimbursements, and payments in collaboration with Finance (AP/AR).
- Other duties as assigned
Qualifications:
Mandatory
- Minimum of five years of experience in online community management, customer support, or related professional environment.
- Proficiency with online community platforms and proven track record of growing engagement, building relationships, and fostering community across audiences.
- Demonstrated competence for assessing and managing competing priorities in a deadline-driven environment.
- Keen attention to detail and capacity to work independently with minimal guidance and/or supervision on assigned tasks.
- Strong interpersonal skills with ability to work well in teams.
- Superior communications, organizational and problem-solving skills.
- Advanced proficiency in Microsoft Office applications including PowerPoint and Excel; experience with project management tools (e.g. Asana), Salesforce/Fonteva, Analytics Platforms (e.g. Google Analytics), generative AI tools, and basic website editing (e.g. Squarespace).
Preferred
- Previous experience in product and community engagement, especially in healthcare or education.
- Previous administrative or operational experience working in Graduate Medical Education.
- Previous experience supporting a mentorship program.
- Bachelor’s degree in a relevant field.
WORKING CONDITIONS
Physical Demands
Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use computer, telephone and peripherals. Incumbent may occasionally work prolonged or irregular hours, including evenings and weekends.
Mental Demands
Work is performed in a fast paced, dynamic environment. Incumbent is expected to be able to quickly adapt to stressful situations, exercise good judgement, communicate effectively orally and in writing, and interact appropriately with internal and external stakeholders.
Office Environment
Work is performed in a normal office environment. This position will follow a hybrid model of 1-2 days a week in the AOIA office. The remainder may be done remotely.
Travel
Overnight domestic travel is expected 3-4 times a year for meetings and conferences.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
American Osteopathic Association is unable to sponsor work visas at this time.
Job Description
Community Health Care Manager
Community Health Care Managers (CHCM's) work with members enrolled in Medicaid to coordinate care and to connect them with essential community resources through partnerships with local physical and behavioral health providers. CHCM's aim to enhance individual health outcomes and the overall healthcare experience by identifying each person's health and wellness goals and improving their ability to navigate the healthcare system while also working to reduce high healthcare utilization costs. The CHCM reports to the CHCM Supervisor.
nowledge / Skills / Abilities
* Skills to communicate and interact appropriately and respectfully across multi-cultural differences.
* Strong critical thinking and problem solving abilities.
* Strong verbal communication skills (both over the phone and in-person).
* Basic Business writing skills.
* Strong customer service skills.
* Ability to multi-task, prioritize, and ability to handle multiple priorities while meeting deadlines.
* Computer skills including Microsoft Office (Outlook/Excel/Word), state administered data collection. systems, and other programs as needed or requested.
* Experience working with EMRs preferred.
* Experience partnering with local and regional health and human service resources preferred (not required).
* Experience working with Medicaid and Medicare preferred (not required).
* Ability to effectively engage and build rapport in a variety of medical, behavioral health, justice involved, substance use, and homeless situations.
* Strict Confidentiality required.
* Bilingual preferred (not required).
* Reliable transportation and a valid driver license and insurance
Education or Formal Training
* HS Graduate or GED required
Licensure/Certifications
* Valid Colorado Driver License and Insurance required.
Work Environment Physical Requirements
* Annual Influenza vaccination required for all employees
* Frequent contact with the public by phone and in person
* Sitting for periods of time while utilizing a PC or laptop
* Standing for periods of time on uneven ground at times
* Walking for periods of time on uneven ground at times
* Climbing up and down stairs
* Bending and reaching
* Lifting up to 30 pounds
* May be exposed to weather elements such as heat, rain, snow, etc. during member engagements.
* Work in spaces within proximity to other staff, noise, and discussions
Job Responsibilities/ Essential Functions:
* Case Management and Care Coordination of assigned members
* Monitor members according to guidelines set by NCHA Policy and Procedure under the Care Management guidelines.
* Participate in home visits, telephone contacts, office/hospital visits, and other means of connecting with members to reach identified goals.
* Perform needs assessments and identify risk factors to develop person centered care plans.
* Assist members in scheduling appointments, follow-up care, referrals, medication refills, etc..
* Attend member appointments with providers and community resources as needed.
* Participate in health promotion and health education activities for members as identified in their health care plan.
* Facilitate collaboration, communication, and coordination among all members of an individual's multidisciplinary healthcare team, while ensuring consistent and ongoing correspondence.
* Optimize member and family self-management through education, community resources, and support.
* Review appropriate cost-effective care and decrease duplication of services for members.
* Enter all documentation, contacts, and assessments into multiple databases with a high level of accuracy.
* Timely responsiveness to emails, calls, and requests.
* Review appropriate cost-effective care and decrease duplication of services for members.
* Understand, communicate, and facilitate member's complaints, grievances, and appeal processes.
* Regular case reviews with supervisor.
* Strict confidentiality of member records and communications following HIPAA Law.
* Expected to develop competencies through ongoing education and professional development.
* Focus on meeting individuals "where they are at".
* Support individuals in improving their understanding of how to access and use local resources for self-managing their health and wellness.
* Educate members on how to navigate the healthcare system.
* Able to work independently and in a busy office environment that may contain interruptions to work due to walk-ins, member needs, supervisor requests, phone conversations, etc.
* Able to manage stressful situations while remaining calm and non-reactive (i.e. working with members who may have severe and persistent mental health issues or substance use disorders)
* Able to utilize positive problem solving in difficult situations.
Other Duties as Assigned:
* P rovide assistance as designated by Care Management leadership to support the overall goals and operational needs of NCHA, (such as on-the-job shadowing, staff relief, or other needs).
* Provide input into development of procedures and be accountable for adhering to them.
* Adhere to all programs designed to ensure due diligence in preventing, identifying, and reporting any unlawful or unethical behavior by colleagues, professional partners, or agents.
* Participation in ongoing performance improvement activities
* Provide oversight to students or guests wanting to learn about care management.
* Other duties as needed to meet demands of the organization (may include flexing or changing job location).
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
The North Colorado Health Alliance was incorporated as a 501(c)(3) non-profit organization in 2002. The Alliance, based in the town of Evans in Colorado's Weld County, is a creative and strategic collaboration of partner organizations that are dedicated to cultivating the health of the communities they serve.
At the Alliance, we recognize that health does not begin or end with medical, dental, and behavioral health services. Health also depends on features of the built environment and on a variety of social determinants that make it harder for many to resist the chronic illnesses of our times. Thinking globally, the Alliance acts locally and creatively to convene, integrate, and support community partners in our common effort to make northeastern Colorado the healthiest region in the healthiest state Company Description
The North Colorado Health Alliance convenes partners and co-workers in education, community service, health care, business, faith-based organizations, and government. The Alliance's mission is to see Northern Colorado become the healthiest region in the healthiest state by developing and supporting a healthy population with 100% access to quality service and care at a sustainable cost.
Company Description
The North Colorado Health Alliance convenes partners and co-workers in education, community service, health care, business, faith-based organizations, and government. The Alliance's mission is to see Northern Colorado become the healthiest region in the healthiest state by developing and supporting a healthy population with 100% access to quality service and care at a sustainable cost.