Sumat Centers Jobs in Usa

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• Own and grow a defined portfolio of Tier-1 and Tier-2 data center accounts, including operators, hyperscalers, and large enterprise customers
  
• Develop and execute multi-year account plans focused on share-of-wallet growth, service line expansion, and long-term partnerships
  
• Establish executive-level relationships (Director, VP, and C-Suite) across customer organizations
  
• Approximately 40% travel
  

• 
  
• Consistently achieve or exceed annual bookings and gross-profit targets
  
• Originate, qualify, and close complex opportunities
  
• Drive cross-sell and upsell opportunities across Delivery and Services lines of business
  
• Maintain disciplined pipeline management, forecasting accuracy, and deal qualification standards
  

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• Lead the full pursuit process including discovery, solution shaping, pricing strategy, and commercial negotiations
  
• Partner closely with Preconstruction, Estimating, Engineering, and Operations to deliver technically and financially sound proposals
  

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• Represent the company in the local and national data center ecosystem, including industry events, operator forums, and partner meetings
  
• Collaborate with OEMs, GCs, ECs, developers, and design partners to influence early project positioning
  
• Provide market intelligence on customer buying behavior, competitor activity, and emerging service demand
  

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• Serve as a senior commercial leader and role model within the sales organization
  
• Mentor junior sellers or inside sales partners supporting assigned accounts
  
• Act as the voice of the customer internally, ensuring alignment between sales commitments and delivery execution
  

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• Bachelor's degree or Associate's degree preferred
  

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• 10+ years of B2B sales experience, with significant experience selling into the data center industry
  
• Proven success managing and growing large, complex strategic accounts
  
• Demonstrated experience selling construction, commissioning, controls, or technical services in mission-critical environments
  
• Strong understanding of data center delivery models, buying cycles, and stakeholder dynamics
  
• Track record of closing multi-million-dollar deals and managing long sales cycles
  
• Exceptional executive presence, communication, and negotiation skills
  
• Must be a US Citizen
  

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• Experience working with or selling to Hyperscalers, Colocation Providers, or Fortune 500 Enterprises
  
• Background in White Space Fit-Out, Commissioning, Controls, or Integrated Data Center Services
  
• Experience operating within a private-equity-backed or high-growth environment
  
• Familiarity with Ashburn, Phoenix, or Dallas data center markets and customer ecosystems
  

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• Annual bookings and gross-profit attainment
  
• Strategic account growth and penetration
  
• Pipeline health and forecast accuracy
  
• Customer retention and expansion
  
• Cross-line-of-business revenue contribution
  

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• Microsoft Office Suite or related software.
  

• 
  
• No supervisory responsibilities for this position.
  

• 
  
• Prolonged periods of sitting at a desk and working on a computer.
  
• Must be able to lift 15 pounds at times.
  
• Frequently required to stand, walk, stoop, kneel, crouch, or crawl.
  

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• CPG offers a competitive and comprehensive package that includes additional benefits beyond enhanced medical, dental, and vision coverage
  
• Health Benefits - (Medical, Dental & Vision Insurance)
  
• Flexible Spending Account Options
  
• 401K Plan
  
• Employer paid Life & Disability Insurance
  
• Paid Time Off
  
• Employee Referral Program
  
• Employee Assistance Program (EAP)
  

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use .

I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.

About BioLife Plasma Services Every day, the donors you meet will motivate you.

The high-quality plasma you collect will become life-changing medicines.

Here, a commitment to customer service and quality is expected.

You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center operations.

BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

About the role: Every day, the donors you meet will motivate you.

The high-quality plasma you collect will become life-changing medicines.

Here, a commitment to customer service and quality is expected.

You will determine donor eligibility to donate plasma, management of donor adverse events, review of laboratory test results, and donor notification of unsuitable test results.

The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the Center Physician for medical issues.

The Medical Support Specialist will be familiar with regulations of the plasma collection industry or a manufacturing environment.

The Medical Support Specialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS).

How you will contribute You will determine donor eligibility; to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE).

You will evaluate donor reaction(s), which occurs at the facility as outlined in the SOPs.

Follow applicable SOPs for medical emergencies including the development of Center Physician's standing orders and donor transport to emergency care facilities.

You will refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, or guidance concerning medical or technical issues, including donor safety and eligibility.

You will support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable.

You will manage employee incidents and determine whether further evaluation is required by occupational health/ER.

Refer to EHS guidance regarding employee incidents.

You can be a Pandemic Coordinator when authorized by EHS and support investigations associated with pandemic threats within the local community as indicated by EHS or Medical Affairs.

What you bring to Takeda: High school diploma or equivalent to including graduate equivalent of a recognized educational nursing program with state requirements Currently licensed or certified in the state where responsibilities will be assigned: LPN or LVN Current Cardiopulmonary Resuscitation (CPR) and AED certification Fulfill state requirements (in state of licensure) for basic IV therapy Satisfactorily complete the FDA approved training requirements for BioLife Medical Support Specialist Two years in a clinical or hospital setting What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases.

At BioLife, while you focus on our donors, we will support you.

We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include medical/dental, paid time off and retirement benefits, all in a fast-paced, friendly environment.

More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs.

Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do.

We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.

BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career.

W e are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location: USA
- IN
- Kokomo U.S.

Hourly Wage Range: $23.85
- $32.79 The estimated hourly wage range reflects an anticipated range for this position.

The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.

U.S.

based employees may be eligible for short-term incentives.

U.S.

based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others.

U.S.

based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations USA
- IN
- Kokomo Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt No

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use .

I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.

At BioLife, you’ll find more than just a job
- you’ll discover a supportive, inclusive, and mission-driven culture where your contributions matter.

Whether you’re beginning your career or seeking new opportunities for growth, we provide clear pathways for professional development, including advancement into leadership roles.

What We Offer: • Comprehensive benefits starting on Day 1 – because your well-being matters • On-demand pay – access a portion of your earned wages before payday • Debt-free education opportunities – earn your degree or certifications with no out-of-pocket costs • Paid training – we’ll set you up for success from day one • Career growth and advancement opportunities – build your future here ! About BioLife Plasma Services Every day, the donors you meet will motivate you.

The high-quality plasma you collect will become life-changing medicines.

Here, a commitment to customer service and quality is expected.

You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center operations.

BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

About the role: Every day, the donors you meet will motivate you.

The high-quality plasma you collect will become life-changing medicines.

Here, a commitment to customer service and quality is expected.

You will determine donor eligibility to donate plasma, management of donor adverse events, review of laboratory test results, and donor notification of unsuitable test results.

The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the Center Physician for medical issues.

The Medical Support Specialist will be familiar with regulations of the plasma collection industry or a manufacturing environment.

The Medical Support Specialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS).

How you will contribute You will determine donor eligibility; to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE).

You will evaluate donor reaction(s), which occurs at the facility as outlined in the SOPs.

Follow applicable SOPs for medical emergencies including the development of Center Physician's standing orders and donor transport to emergency care facilities.

You will refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, or guidance concerning medical or technical issues, including donor safety and eligibility.

You will support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable.

You will manage employee incidents and determine whether further evaluation is required by occupational health/ER.

Refer to EHS guidance regarding employee incidents.

You can be a Pandemic Coordinator when authorized by EHS and support investigations associated with pandemic threats within the local community as indicated by EHS or Medical Affairs.

What you bring to Takeda: High school diploma or equivalent to including graduate equivalent of a recognized educational nursing program with state requirements Currently licensed or certified in the state where responsibilities will be assigned: LPN or LVN Current Cardiopulmonary Resuscitation (CPR) and AED certification Fulfill state requirements (in state of licensure) for basic IV therapy Satisfactorily complete the FDA approved training requirements for BioLife Medical Support Specialist Two years in a clinical or hospital setting What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases.

At BioLife, while you focus on our donors, we will support you.

We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include medical/dental, paid time off and retirement benefits, all in a fast-paced, friendly environment.

More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs.

Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do.

We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.

BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career.

W e are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location: USA
- IN
- Bloomington U.S.

Hourly Wage Range: $22.69
- $31.20 The estimated hourly wage range reflects an anticipated range for this position.

The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.

U.S.

based employees may be eligible for short-term incentives.

U.S.

based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others.

U.S.

based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations USA
- IN
- Bloomington Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt No

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence—where your work helps create memories that last a lifetime.

The primary purpose of the Center Assistant Manager (CAM) is to support the growth and production of the Corp. Marketing Road Program (CMRP) and contribute to the improvement of production of the team while maintaining an amicable relationship with Marketing Coordinators, Director, Location Manager and personnel.

To perform this job successfully, an individual must be able to perform each essential duties and responsibilities satisfactorily. Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

This is a 5-day work week, weekends and Holidays are required. Center hours of operations are 7 days a week, 8:00 am — 6:00 pm. Overtime, benefits, paid holidays, 401K, insurance and commissions can be earned.

Essential duties and responsibilities

Center Assistant Manager (CAM) is directly responsible for the following tasks/duties. Duties include but are not limited to the below tasks. Other duties may be assigned or removed based on business needs.

• Provide excellent customer service and sales
• Liaison to Center Manager and Director with the operations of the Corp. Marketing Road Program by supporting the Center Manager of the assigned location job duties
• Assist with supervision of staff and Center operations
• Assist Center Manager with recruitment efforts, e.g. interview/selection of qualified candidates
• Ensure Center is fully staffed at all times and to cover for staff when needed
• Supervise and train staff with Sales tactics provided by Corp. Marketing Road Program
• Maintain current knowledge and enforcement of Westgate Policies, Procedures, Guidelines and training per Corp. Marketing Road Program
• Responsible for individual and group sales goals/quotas; tours, tickets and rooms
• Assist with scheduling, schedule requests, cash handling forms, polices, procedures, guidelines confirming cash amounts keeping Center Manager apprised of issues
• Maintain supplies and inventory for the location
• Assist with employment engagement tactics to ensure staff is fully engaged
• Ensure location is well-kept, clean and maintain
• Monitor performance of the team alongside Center Manager

Supervisory responsibilities

Supervisory Responsibilities as assigned.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

Location: Las Cruces, NM

Job Type: Full-Time

Pay Types: Salary + Bonus

Benefits & Perks: Management: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement

Application Details: No Resume Required, On-site Interview

Position Overview: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service and digital communication channels. This involves managing a team of supervisors to help develop efficient operations, promote sales and customer and services. You will work to continuously improve client metrics by providing leadership, direction, and motivation to the workforce.

Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred.

This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities: Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account.

Key Responsibilities:

• Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives
• Responsible for coaching and developing reports on customer service processes and best practices.
• Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously
• Drive a culture of accountability, continuous improvement, and personal excellence
• Directs workforce management activities and sets performance goals and objectives accordingly
• Develop and maintain strategy on ensuring customer satisfaction on all service interaction
• Provide team motivation and development to maximize sales opportunities
• Responsible for the overall performance and productivity of direct reports
• Responsible for weekly payroll review and submission to ensure correct entries
• Responsible for driving the growth of revenue and profit originating from a call center
• Proven ability to meet performance, efficiency, and quality assurance targets
• Monitoring of individual and team results to identify and act on both positive and negative performance
• Communicate key messages effectively to ensure that direct reports are informed of process changes
• Provide regular feedback to supervisors regarding performance wins and areas of opportunity
• Work with other departments in the organization, such as quality assurance, training, IT, and recruiting
• Develop and audit quality assurance strategies to ensure the delivery of world-class service
• Determining work procedures, preparing work schedules, and expediting workflow
• Responsible for hiring, coaching and terminating call center employees
• Be a subject matter expert on your client's business
• Manage remote employees as needed.
• Other duties and responsibilities as assigned

Candidate Qualifications: It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required:

• Must be 18 years of age or older
• High school diploma or equivalent
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required):

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Conditions of Employment: All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position:

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation Details: Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life: MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific

Location: Savannah, GA

Job Type: Full-Time

Pay Types: Salary + Bonus

Benefits & Perks: Management: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement

Application Details: No Resume Required, On-site Interview

Position Overview: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Our team is looking for a highly skilled call center customer service manager who can motivate sales and service supervisors to achieve department goals and champion their teams to deliver specific results for our clients.

This leadership position is responsible for daily operations and opportunities to improve conversion, efficiencies, customer service levels, deliver specific sales objectives and support the call center in all facets.

Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred.

This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account.

Key Responsibilities:

• Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives
• Responsible for coaching and developing reports on customer service processes and best practices.
• Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously
• Drive a culture of accountability, continuous improvement, and personal excellence
• Directs workforce management activities and sets performance goals and objectives accordingly
• Develop and maintain strategy on ensuring customer satisfaction on all service interaction
• Provide team motivation and development to maximize sales opportunities
• Responsible for the overall performance and productivity of direct reports
• Responsible for weekly payroll review and submission to ensure correct entries
• Responsible for driving the growth of revenue and profit originating from a call center
• Proven ability to meet performance, efficiency, and quality assurance targets
• Monitoring of individual and team results to identify and act on both positive and negative performance
• Communicate key messages effectively to ensure that direct reports are informed of process changes
• Provide regular feedback to supervisors regarding performance wins and areas of opportunity
• Work with other departments in the organization, such as quality assurance, training, IT, and recruiting
• Develop and audit quality assurance strategies to ensure the delivery of world-class service
• Determining work procedures, preparing work schedules, and expediting workflow
• Responsible for hiring, coaching and terminating call center employees
• Be a subject matter expert on your client's business
• Manage remote employees as needed.
• Other duties and responsibilities as assigned

Wonder if you are a good fit for this position? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required:

• Must be 18 years of age or older
• High school diploma or equivalent
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required):

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

The Overnight Assistant Distribution Center Director at John F. Kennedy Distribution Center is responsible for supporting the Distribution Center Director with managing overall distribution center activities for offsite operations with $400+ million in revenue accountability serving multiple airport locations. This role involves assisting with distribution center personnel leadership, vendor relationships, inventory management across multiple locations, regulatory compliance support, and coordinating operations across multiple lines of business including retail, restaurants, and duty-free shops while ensuring operational efficiency and accuracy.

Essential Functions

• Assist in managing inventory accuracy, including transportation of orders and returns to multiple locations, product rotation, temperature control procedures, and reverse logistics using SAP, CrunchTime, and distribution management systems.
• Supervise day-to-day distribution center activities, including staff scheduling, shift coverage, and operational continuity while providing service to multiple airport locations for receiving, processing, and distributing merchandise for retail and food & beverage operations.
• Support vendor relationship management to ensure proper stock levels that support sales objectives across served locations. Assist with coordinating distribution operations across retail, restaurants, and duty-free shops while helping resolve delivery issues, shortages, and quality concerns.
• Assist with monitoring and reporting key performance indicators (KPIs) including inbound throughput, labor efficiency, and operational metrics across multiple locations. Support the implementation of contingency plans for distribution center operations.
• Support compliance with U.S. Customs, FDA, and other regulatory bodies, and assist with maintaining accurate records, particularly for bonded merchandise.
• Assist with enforcing food safety protocols, including FIFO stock rotation, expiration date monitoring, and overall food safety compliance. Participate in Quality Assurance activities and maintain security of food storage areas.
• Support the training, coaching, and development of distribution center staff while assisting with performance management in accordance with company policies and union agreements where applicable.
• Maintain distribution center organization, including fixtures, equipment storage, bin locations, and physical inventory processes. Review incoming orders from multiple locations and ensure accurate data entry into systems.
• Assist with communication and collaboration with airport management teams across served locations to support operational goals while coordinating between associates and management teams.
• Operate company vehicles safely and maintain compliance with all transportation and safety requirements for multi-location distribution operations.

Reporting Relationship & Role Information

• This position typically reports to the Distribution Center Director within the assigned distribution center location.
• The Assistant Distribution Center Director position falls under the Fair Labor Standards Act (FLSA) as an Exempt position.
• Requires scheduling flexibility to work various shifts including days, evenings, nights, weekends, and holidays as operational needs require.
• Must be able to pass government background checks where required for working in a Customs Bonded Warehouse.

Physical Requirements

• Ability to walk extensively throughout distribution centers and coordinate with multiple airport locations for extended periods.
• Lift, carry, and move inventory items up to 50 pounds regularly.
• Visual acuity to review inventory records, conduct physical counts, and analyze data reports.
• Ability to work in varying warehouse and retail environments with different temperature and noise levels.

Minimum Qualifications, Knowledge, Skills, and Work Environment

Education & Experience

The combination of education and professional experience must exceed 5 years:

• Minimum 2 years of supervisory experience leading distribution center, supply chain, and/or logistics teams serving multiple locations. Experience managing in a unionized environment (CBA) preferred.
• In a technical role: 5 years of experience in distribution operations, inventory management, or supply chain coordination with multi-location responsibility.
• High school diploma or GED required. A Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management, or a related program may count toward 2 years of the experience requirement.
• Minimum 2 years of driving experience with a valid state driver's license.

Specialized Training

• Basic understanding of food safety protocols and HACCP principles preferred.
• Training that leads to an understanding of U.S. Customs and FDA regulatory compliance requirements preferred.
• Experience with distribution and warehouse management systems (SAP, CrunchTime preferred).
• OSHA safety and hazardous material handling awareness.

Specialized Skills, Competencies & Traits

• Excellent time management and prioritization skills, with the ability to support multiple concurrent distribution operations across locations while maintaining accuracy in inventory tracking and data entry.
• Valid driver’s license with a clean driving record and the ability to operate commercial vehicles and heavy distribution equipment safely. CDL or commercial truck driving experience preferred but not required, particularly in urban locations.
• Proficiency in Microsoft Office Suite, including intermediate Excel for reporting, and the ability to quickly learn distribution management systems such as SAP and CrunchTime.
• Strong verbal and written communication skills, with the ability to effectively communicate with multiple airport locations, vendors, team members, and management while reading and comprehending technical instructions and policy documents.
• Strong problem-solving abilities to resolve operational issues across multiple locations and escalate complex matters appropriately.
• Demonstrated ability to understand the needs of multiple business locations, stakeholders, and employee populations, including individual circumstances.
• Proven history of creating and maintaining positive work environments.

Disclaimer:

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.

Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.