Spectraforce Technologies Senior Remote Jobs in Usa

• 
  
• Day to Day:
  
  • 
    
  • Looking for a product owner.
    
  • As a Product Owner for this team, they will be helping with release planning, working with developers and testers along with customers in our business units.
    
  
  
  
• Defines customer needs in technical and business contexts. Ensure the proposed technical and business solutions meet the customer's objectives for the work effort. Provide guidance with planning and prioritization of business analysis activities in support of large project and support efforts.
  
• 25% Elicit and document user requirements to meet a business objective. Identify and validate requirements and organize the information into a logical document using business analysis models that is understood by the customer and Information Systems.
  
• 20% Respond to questions and ensure understanding of why the business solution was chosen. Guide both technical and customer departments in the development of the systems
  
• 15% Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities
  
• 15% Validate the business need for solutions to business problems and process improvements.
  
• 10% Facilitate the transfer of knowledge about the "big picture" direction of the business units to others who support them.
  
• 10% Provide input on the business direction for system changes.
  
• 5% Mentor less experienced business systems analysts
  

• 
  
• Some type of Agile ALM like Agility or Jira
  
• Defect management tools
  
• Release Management tools
  
• In depth knowledge of writing User Stories w/ Acceptance Criteria
  

• 
  
• Visio, SQL, Insomnia
  
• Agile Certifications (e.g., CSPO, PMI-ACP)
  
• Experience with Secure Application Environments for understanding of authentication, authorization, and data privacy considerations.
  

• 
  
• Demonstrated expertise in the concepts of the supported business unit.
  
• Demonstrated knowledge of standard industry practices and procedures for the business unit.
  
• Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units.
  
• Able to influence and negotiate solutions to business problems.
  
• Strong teamwork and interpersonal skills. Understands how IT affects an organization and is able to link it to business processes.
  
• Excellent analytical and conceptual skills.
  
• Able to read and comment on test plans and test matrices, project plans, and scope and design documents.
  
• Has a conceptual understanding of project management techniques.
  

• 
  
• High degree of integrity and discretion in handling confidential compensation data and sensitive business information.
  
• Strong strategic mindset with a customer?focused approach and commitment to operational excellence.
  
• Exceptional communication and interpersonal skills, with the ability to influence senior leaders and collaborate cross?functionally.
  
• Advanced analytical and modeling skills, with an ability to interpret complex data sets and develop practical, actionable recommendations.
  
• Strong project management capability with the ability to lead multiple workstreams in a fast?paced environment.
  

• 
  
• This role designs the training interventions required to execute the organization's learning strategy, ensuring employees and BPO partners have the skills needed to support ADC products, technical troubleshooting, compliance/complaint handling, customer service, and quality assurance behaviors.
  
• The role partners with subject matter experts across ADC to design, implement, evaluate, and administer global Customer Experience training programs delivered through a mix of document based, video/audio, and interactive media formats.
  

• 
  
• Apply advanced knowledge and skills in the design, development, and delivery of training programs, informed by training needs analyses and stakeholder input.
  
• Design, resource, and deliver learning solutions-including eLearning, ILT, virtual sessions, workshops, TTT, and structured OJT-that align with organizational goals.
  
• Establish and maintain global LMS structure, version control, compliance tracking, and adherence to LMS policies across regions.
  
• Develop and integrate knowledge checks and evaluations to ensure comprehension and continuous learning.
  
• Coordinate training compliance and record keeping across all Customer Service teams, including regional and BPO teams.
  
• Collaborate with SMEs to ensure content accuracy, completeness, and alignment with quality/regulatory requirements in a highly regulated environment.
  
• Manage vendor resources supporting content development, ensuring adherence to standards, timelines, and quality expectations.
  
• Monitor, evaluate, and report on training program effectiveness; maintain program and individual training records.
  
• Apply continuous improvement practices to global training materials, processes, and systems.
  
• Stay current with innovations in learning, education, instructional design, and learning technologies.
  

• 
  
• Ability to work independently with regular check ins and feedback.
  
• Ability to produce creative work within an established branded framework.
  
• Ability to capture, apply, and monitor key project details in an organized, repeatable manner.
  
• Ability to pause and resume large projects without loss of documentation or momentum.
  

• 
  
• Reports to Sr. Training Specialist, Service Excellence.
  
• Owns global curricula from needs assessment through recommendation, design, build, delivery, and evaluation.
  

• 
  
• Portfolio showing design aptitude, application of adult learning principles, and iterative, holistic instructional design (Will NOT be considered without portfolio).
  
• 5+ years' experience creating learning content in document, video/audio, and interactive formats.
  
• Bachelor's degree in English, Education, Graphic Design, Instructional Design, or a closely related field (or equivalent demonstrated expertise/experience).
  
• LMS administration experience.
  
• Excellent video/audio editing and graphic design skills.
  
• Expert-level proficiency in learning creation software, including these specifics:
  

• 
  
• PowerPoint
  
• Articulate 360 / Rise 360
  
• Adobe InDesign / Photoshop
  

• 
  
• Excellent written and verbal communication, presentation, and facilitation skills.
  
• Experience with call center technologies, CRM or service ticket systems in a quality-focused environment.
  
• Advanced proficiency with Microsoft Office tools.
  

• 
  
• Experience with Allego LMS.
  
• Strong facilitation skills for TTT, project status meetings, and cross-functional communication.
  
• Healthcare or medical device industry experience.
  
• Master's degree in educational technology, instructional design, or related field (or equivalent demonstrated expertise).
  
• Project Management certification (PMI) or significant project management experience.
  

Title:Sr. Manager Data Governance

Location: Richardson, TX Hybrid

Duration: 6 months possibility of FTE conversion yes

JOB SUMMARY

This position incubates and establishes a leading-edge global Data Governance function to support business segments, corporate functions and the Digital & Technology stakeholders. The responsibility includes

• 
  
• Liaise directly with clients and account teams to provide strategic direction on implementation of data governance programs, best practices, adoption of standards, mast data management, and data quality improvement while leveraging leading-edge data governance tools and technology.
  
• Collaborate with and manage highly performing data governance and data management professionals that support occupier clients and account teams.
  
• Provide support on data strategy execution in the adoption of data products including enterprise data platform that provides game-changing analytics in the CRE industry.
  
• Serve as the data governance champion of strategic data products and supporting metadata and reference data.
  
• Implement and support data ownership and stewardship programs for stakeholders across the business to ensure that account teams adopt improved data governance and management practices.
  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 
  
• Participate in the strategy, planning, and execution for Enterprise Data Governance at, focusing on Building Operations & Experience (BOE) business segment. Ensure the company has urgency, sensitivity and thought leadership for competitive capabilities around data.
  
• Demonstrated leadership experience in a large, complex, global organization, including the ability to effectively work and communicate across organizational lines. Ensure business stakeholder understanding, alignment and commitment to the objectives of the data governance and management program(s). Be the champion and evangelist for data, the business value, and the potential innovations. Be the trusted advisor to senior leadership and peers.
  
• Demonstrated experience in building relationships and leading high-performing teams with top talents around the world. Build a high performance environment and execute a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vision/ values/ business strategy and managing succession and development planning for the team.
  
• Collaborate with partners across business segments/ business lines, regions and accounts to develop consistent data governance capabilities at all levels, influencing decisions relating to policy, practices, supporting technology, and talent development.
  
• Establish leading data management practices and shared services relating to data quality, data provisioning, metadata, lineage, reference data, issue management and change management.
  
• Implement data governance as commodity services that could be leveraged by various clients in different industries. Understand clients' appetite and risk culture in day-to-day support activities and decision-making.
  
• Establish account team data governance programs. Define data domains and implement business oversight via essential data governance organizations and RACI (i.e. central data governance function, Data Ownership and Stewardship Program, etc.). Establish data standards, policies and controls. Design and implement the framework, including associated processes, necessary to sustain a data control environment. Monitoring compliance with data policies and standards
  
• Establish account team and cross-account data quality framework necessary to enable data quality reporting, issue identification, remediation and tracking, ultimately ensuring trust and confidence in data across domains.
  
• Guide the client accounts to adopt the strategic data products including existing account migrations and new account transitions. Manage data to support and its clients' business intelligence and scale appropriately with business growth.
  
• Experience in leading and driving leading-edge data innovation initiatives including big data, cloud computing, IoT, data virtualization and federation, etc., is a plus.
  
• Create and implement strategic approaches, plans, timelines, preparation of business cases to ensure expedited handling of client data protection, and other data compliance and security requirements.
  
• Develop and implement metrics needed to monitor/ report on data governance and data management progress
  
• Develop communication approaches and change management strategies; determines presentation focus and emphasis and prepares board-level presentations.
  
• Performs other duties as assigned.
  

SUPERVISORY RESPONSIBILITIES

Manages the planning, organization, and controls for a major functional area or department. Position will be responsible for managing direct reports across the Americas region and working with peers across all regions, requiring flexibility in schedule. May also be responsible for matrix reports. This position requires subordinates' recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Bachelor's degree (BA/BS) from four-year college or university and a minimum of eight years of related experience and/or training, including five years of experience at the management level.

• 
  
• 5 or more years of progressively responsible management positions in complex organizations required. Demonstrated success with high visibility projects, leaders in technology use and development, change management, budget and business case development and staff development.
  
• 5 or more years of related experience in related industry; commercial real estate management preferred.
  
• 7 or more years of data management related experience such as data analysis, data governance, enterprise information management, data modeling, and data quality management. analytics experience desired, i.e., data visualization, data analytics, data mining, business intelligence, etc.
  
• Candidates must have experience working in large organizations with geographically dispersed teams and complex technical environments.
  
• Experience in dealing with internal and external customers, service providers and vendors. Must be able to manage competing priorities. Needs to be resilient; resolving conflicts quickly to achieve desired business results.
  
  

• 
  
• Bachelor's degree in business administration, Information Management, MIS, Business Intelligence and Data Science, Library Science, Computer Science or related fields; advanced degree preferred.
  

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

• 
  
• Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
  
• Ability to establish and maintain a high level of customer trust and confidence in the overall information and analytics space
  
• Excellent oral, written, and presentation communication skills. Strong negotiation and group facilitation skills; ability to move a process forward, while meeting the needs of a variety of clients.
  
• Excellent collaboration, influence and leadership skills. Ability to work with various levels of peers including analysts, developers and executives regarding complex business and data related issues.
  
• Relationship management skills that include excellent listening and consultative capability, the ability to influence and negotiate with business and technology partners to drive change, and the ability to take a broad perspective and make key connections
  

FINANCIAL KNOWLEDGE

• 
  
• Requires basic knowledge of financial terms and principles.
  
• Participates in complex financial/business analysis and report reviews prepared peers or leaders.
  
• Manages to and oversees department budget.
  

REASONING ABILITY

• 
  
• Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
  
  • 
    
  • Understanding of global organizational design and the ability to shape and drive large-scale, cross-functional programs around people, technology, processes, and tools.
    
  • Demonstrated ability to balance long-term strategy with quick wins.
    
  • Demonstrated ability for strategic influencing and education of cross-functional stakeholders about the strategic importance and value of data governance
    
  • Excellent managerial skills; collaborative, imaginative, resourceful, reliable, technically savvy.
    
  • Superior analytical and creative problem-solving skills. Demonstrated successes in data analysis, drawing conclusions and improvement. Apply listening and consultative skills to understand business needs; be able to interpret requirements, identify impacts and analyze problems to determine impacts to business processes across the organization.
    
  • Ability to work well under deadlines, ability to work in a multi-tasking production environment to make good judgments about competing priorities.
    
  • Ability to tell a story to explain or sell a concept.
    
  
  
  

OTHER SKILLS and/or ABILITIES

• 
  
• Utilizes an entrepreneurial approach and develops innovative solutions.
  
• Ability to write business cases, process maps, presentation materials and articles using distinctive style.
  
• Ability to make effective and persuasive presentations on complex topics across various levels of leadership
  
• Expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment.
  
• Ability to use strong conceptual and analytical skills to generate insights and recommendations.
  
• Demonstrated information management and quantitative skills, including working knowledge of IT infrastructure, various technologies/ platforms, and aligned vendor solutions with enterprise strategic priorities.
  
• Experience managing small to mid-size teams and delivering results.
  
• Thorough knowledge of cutting-edge data management tools, industry advances, etc.
  
• Superior project management/ consulting and leadership skills. Demonstrated ability to facilitate complex, mission critical projects and to develop, participate in and guide multi-disciplinary work teams. Manage task timelines and deliverable schedules and share concerns about deliverables, timelines, and issues with Data Governance services or deliverables.
  
• Superior ability to manage, manipulate and analyze raw data, draw conclusions, and develop actionable recommendations using technology. Articulate the issues and resolutions via business-friendly communications. Serve as primary day-to-day contact for regional data management issues.
  
• Advanced understanding of data quality management. Knowledge of data governance and how it impacts business processes.
  
• Knowledge of master data management in a global environment, including data lifecycle and maintenance processes.
  
• Skills in MS Visio, Word and PowerPoint is a plus.
  
• Experience with reference data management tools at including Collibra, MS Excel, SQL query, etc., is a plus.
  
• Software development lifecycle knowledge, with background in agile philosophies and
  

• 
  
• Lead requirements gathering, process analysis, and documentation (user stories, acceptance criteria, workflows).
  
• Act as Product Owner for one or more teams; own backlog prioritization and readiness.
  
• Possess clear knowledge of the Agile methodology
  
• Facilitate agile ceremonies, sprint planning, and demo sessions.
  
• Partner with engineering, QA, UX, data, and architecture to support design, refinement, and delivery.
  
• Perform and test platform configuration in lower environment for pipeline promotion to production.
  
• Support UAT, change readiness, training, and feature adoption.
  
• Identify opportunities to optimize processes, improve product performance, and reduce delivery risk.
  

• 
  
• 7-10+ years in Business Analysis, Product Ownership, or similar hybrid role.
  
• 5+ years Salesforce platform knowledge (not CRM UI)
  
• Strong experience writing user stories, backlog management, and Agile practices.
  
• Demonstrated ability working across complex systems, integrations, and matrixed stakeholders.
  
• Excellent communication skills with ability to influence and align cross functional teams.
  

• 
  
• Bachelor's degree in Business, Information Systems, Computer Science, or related field.
  

• 
  
• CSPO (Certified Scrum Prod Owner) or PSPO
  
• CBAP (Certified Business Analysis Professional) or PMI?PBA
  
• SAFe PO/PM
  

• 
  
• Experience with Jira and Confluence
  
• Data analysis fundamentals (SQL, reporting tools, or equivalent)
  

• 
  
• Python
  
• AWS (ECS)
  
• Splunk
  
• New Relic
  

• 
  
• Partner with Group Insurance business, product, and technology stakeholders to understand contract automation objectives
  
• Identify, document, and validate field-level data elements required for automated contract generation
  
• Create data mapping specifications including transformation rules, validation criteria, and business logic
  
• Leverage AI-assisted tooling to accelerate data discovery, mapping analysis, and documentation
  
• Facilitate working sessions with business partners to validate data definitions, mappings, and contract logic
  
• Document end-to-end document generation workflows, including system interactions and exception handling
  
• Translate validated requirements into consumable artifacts for engineering and quality teams
  
• Support User Acceptance Testing (UAT) and implementation readiness activities
  
• Communicate risks, dependencies, and decisions across cross-functional teams
  

• 
  
• 5+ years of experience as a Business Analyst or Business Systems Analyst
  
• Strong experience with data mapping, data validation, and integration-driven solutions
  
• Proven ability to validate requirements and outcomes with business partners
  
• Strong analytical, facilitation, and communication skills
  

• 
  
• Experience supporting contract automation or document generation initiatives
  
• Familiarity with AWS Cloud, APIs, and SharePoint, document management, or content services platforms
  
• Experience leveraging AI tools to support analysis and requirements documentation