Spectraforce Technologies Remote Jobs in Usa

Description:

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• The SPT I is responsible for general support functions within the Specimen Processing Department. This position requires a data entry background.
  
• Functions performed may include but are not limited to A-station, presort, pickup and delivery of processed specimens to the laboratory, imaging/microfilming, centrifugation and aliquoting.
  
• All functions must be performed with confidence, accuracy and in a timely manner. Job is complex and requires that employee have good organization skills and is able to learn and understand specimen types related to test(s) ordered by client.
  
• The SPT I must have to the ability learn and understand the compliance regulations related to test ordering which may change on a daily basis. This position is critical to quality for customer satisfaction.
  
• Additionally, since many changes do occur from day to day, great flexibility on the part of the SPT I is required. The SPT I will be exposed to many different demands made by the customer.
  
• Majority of SPT I work on the night shift but based on staffing needs, weekends, holidays, on call and overtime availability is a requirement.
  
• Department is a production environment, with emphasis on productivity/quality standards and departmental completion times.
  
• Position requires data background with abilities to enter 6,000 alphanumeric keystrokes/hour. Works in a bio hazard environment, practicing good safety habits.
  
• Able to sit or stand for long periods.
  
• Communicates effectively with all levels of staff. Adheres to core values, safety and compliance policies and procedures.
  
• Keeps work area neat and clean.
  
• Demonstrates strong interpersonal skills that foster a positive environment.
  
• Demonstrates flexibility and ability to adapt to change.
  

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• No experience required but previous laboratory experience preferred.
  
• Medical background preferred which includes medical terminology applicable to a clinical laboratory.
  
• Previous hospital laboratory experience is a plus but not required.
  
• Previous experience in a production environment preferred.
  

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• Interface with vendors, OEM, and internal service organizations to address laboratory equipment service needs.
  
• Assist R&D personnel with selection and purchase of laboratory equipment and services.
  
• Provide administrative support throughout equipment lifecycle (onboarding, maintenance/repair, decommissioning).
  
• Serve as liaison to on-site vendor service personnel.
  
• Receive incoming work requests and generate workorders on demand.
  
• Process work orders and contracts within IBM Maximo system to ensure equipment status, service activities, and all cost of ownership expenses are properly documented.
  
• Maintain equipment warranty and service contract data within Maximo system and Access database.
  
• Process service contract renewals, including review of equipment reliability histories, determination of insourcing potential, and overall assessment of cost benefits.
  
• Work with department leadership to develop and refine processes in support of department functions.
  

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• College Degree or equivalent experience. A technical degree (Engineering or Science) is preferred.
  
• Knowledge of basic regulatory requirements, laboratory safety, and GxP.
  
• At least 2+ years of experience with a variety of laboratory equipment, either having served as a lab analyst, lab equipment service provider, or both.
  
• Effective written and oral communication skills capable of accommodating a diverse audience.
  
• Proficient in data entry, analysis, and presentation, particularly within Maximo, Cognos, and SAP environments.
  
• Attention to detail, strong organization and planning skills.
  
• Capable of independently developing creative solutions in a fast-paced environment.
  
• Self-motivated and positive attitude with a great desire to contribute to our success.
  

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• JOB SUMMARY:
  
• Perform the daily activities as described below. Basic Purpose: Perform various routine laboratory functions in a precise and accurate fashion to assist the laboratory professional staff and to facilitate production.
  
• JOB REQUIREMENTS:
  
• Sorting, and receiving specimens in the department.
  
• Performs routine instrument maintenance on some equipment.
  
• Performs laboratory tasks of centrifuging specimens, printing extra labels, recording data (temperature charts) specimen storage and retrieval.
  
• Preparing reagents and or media in the department.
  
• Preparing specimens at workstations for testing. (Including building worklists, aliquoting specimens into sample cups, checking specimens for clots and fibrin, inoculation, slide preparation)
  
• Performs QA/QC duties as assigned.
  
• Resolves pending lists.
  
• Finds missing samples.
  
• Decontaminates work areas.
  
• Performs weekly radioactive wipe tests.
  
• Maintains files for department records.
  
• Changes gas cylinders.
  
• Follows all PPE requirements and all safety regulations.
  
• Uses the laboratory computer system as well as operates PCs.
  
• Disposes of biohazardous material.
  
• Completes training and competency checklists as appropriate.
  
• This is not an exhaustive list of all duties and responsibilities, but rather a general description of the work performed by this position.
  

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  Respond accurately, timely, and courteously to telephone, written, web, and walk-in inquiries.

  
  
  
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  Ensure effective customer relations through professional communication.

  
  
  
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  Accurately document all customer interactions.

  
  
  

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  Initiate or process adjustments as needed to resolve inquiries.

  
  
  
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  Conduct research and coordinate with other departments to resolve issues.

  
  
  
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  Respond to and assist with priority inquiries and special projects as required by management.

  
  
  

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  Provide feedback to management regarding customer problems, questions, and needs.

  
  
  
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  Maintain accurate records of complaints and customer comments.

  
  
  
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  Recommend changes or improvements based on recurring issues.

  
  
  
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  Follow through on complaints until resolution or escalate to management when necessary.

  
  
  

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  Maintain knowledge of quality work instructions and company policies.

  
  
  
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  Recommend improvements to procedures and techniques identified during daily operations.

  
  
  
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  Meet all departmental productivity, quality, and timeliness standards.

  
  
  

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  Identify and promptly report suspected fraudulent activities.

  
  
  
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  Report system errors to the appropriate departments.

  
  
  

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  Excellent verbal and written communication skills.

  
  
  
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  Strong interpersonal and organizational skills.

  
  
  
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  Ability to handle high-stress situations.

  
  
  
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  Good judgment and problem-solving abilities.

  
  
  
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  Strong customer service orientation.

  
  
  
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  Ability to learn and efficiently operate multiple computer systems.

  
  
  

Required:

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  Basic computer operating skills.

  
  
  
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  Ability to use standard office equipment.

  
  
  

Preferred:

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  Knowledge of word processing, spreadsheet, and database software.

  
  
  

Required Education:

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  High School Diploma or equivalent.

  
  
  

Required Work Experience:

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  None.

  
  
  

Preferred Education:

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  Associate Degree.

  
  
  

Preferred Work Experience:

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  2 years of customer service or call center experience.

  
  
  

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  Typical office environment.

  
  
  

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• The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
  
• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
  
• The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
  
• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
  
• Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
  
• Under the direction of the area supervisor, perform daily activities accurately and on time.
  
• Maintain a safe and professional environment.
  
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
  
• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
  
• Maintains required records and documentation.
  
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
  

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• Ability to provide quality, error free work in a fast-paced environment.
  
• Ability to work independently with minimal on-site supervision.
  
• Excellent phlebotomy skills to include pediatric and geriatric.
  
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
  
• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
  
• Must be able to make decisions based on established procedures and exercise good judgment.
  
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
  
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
  
• Capable of handling multiple priorities in a high-volume setting.
  
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
  

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• Manage recurring data operations and reporting: pull data from multiple sources, maintain clean datasets, analyze trends, and deliver weekly or monthly dashboards and readouts in Sheets and Slides
  
• Administer surveys end-to-end (SurveyMonkey, Qualtrics, or similar): build and QA, manage response data, analyze results, and package findings into clear reports and decks
  
• Maintain people operations datasets, including hiring-related tracking and weekly roster updates, ensuring strong data integrity and consistent formatting
  
• Support onboarding administration, including LMS completion reporting, overdue follow-up tracking, and course assignment administration
  
• Build and iterate Tableau dashboards to replace or augment recurring reports, improving self-serve access to metrics and insights
  
• Streamline repeatable work using automation and AI (for example: faster data cleanup, report drafting, and workflow simplification)
  
• Support ad-hoc operational requests as needed (quick analyses, dashboard iteration, Google Sheets troubleshooting, and documentation updates)
  

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• Strong experience with data operations and reporting: pulling data from multiple sources, cleaning and reconciling datasets, analyzing trends, and producing clear recurring reporting
  
• Proficiency in building and maintaining Tableau dashboards (defining metrics, creating views, iterating based on stakeholder feedback)
  
• Advanced Google Sheets skills (dashboards, pivot tables, complex formulas, and scripts) and comfort presenting outputs in Google Slides
  
• Experience administering surveys (SurveyMonkey, Qualtrics, or similar), including survey setup, response management, and results analysis
  
• Experience with administrative operations that require precision and follow-through (tracking, audits, recurring updates, and systems hygiene)
  
• Comfort with LMS administration and reporting (completion reports, tracking overdue items, course assignments)
  
• Experience leveraging AI tools to accelerate analysis and streamline repeatable work; with automation + agent experience (Apps Script, Zapier, Make)
  
• Proven ability to handle sensitive and confidential information with discretion
  
• Ability to navigate ambiguity and shifting priorities, respond well to ad hoc requests, and keep stakeholders informed with clear status updates
  
• Proven ability to work independently with minimal oversight in a remote environment
  
• Availability requirement: able to consistently work 5+ hours on Mondays; remaining hours are flexible within a 10-15 hours per week schedule
  

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• 75% Determines methodology to identify cases for validation review. Conducts validation reviews/coordinates rates adjustments with appropriate claims area. Creates monthly/quarterly reports to present to each line of business providing information on records review, outcomes, trends, and savings that directly impact medical costs and contracting rates.
  
• 15% Manages records retrieval, release, HIPAA compliance, and all aspects of document management.
  
• 10% Serves as expert resource on methodology and procedures for medical records and coding issues.
  

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• Design/construction-focused Instrumentation / Fire Alarm Engineer working on projects that enable the heart of our clients' business, including state-of-the-art industrial and commercial facilities.
  
• Accountable for schedule and technical quality of challenging engineering tasks while gaining familiarity with the client's expectations, scope, budget, and schedule.
  
• Provide on-site assistance during startup, coordinate work activities with other staff members and the discipline lead.
  
• Produce designs for electrical circuits and panels utilizing control applications.
  
• Design control systems for a variety of processes and develop options/optimizations for all aspects of process control, instrumentation, and automation.
  

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• Bachelor's degree from an ABET-accredited program in Electrical, Fire Protection, Chemical, or Mechanical Engineering.
  
• Engineer in Training (EIT) certification.
  
• At least 4 years of experience working with Instrumentation & Controls (I&C) / Life Safety Systems (LSS).
  
• Ability to generate complete I&C/LSS design packages (e.g. P&IDs, I/O lists, wiring diagrams, control narratives, etc.) with minimal supervision/oversight.
  
• Working knowledge of PLC, DCS, and other controls applications.
  
• Working knowledge of Fire Alarm and Life Safety System regulations/requirements.
  

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• Professional Engineer (PE) license.
  
• Fire Alarm System NICET Certification.
  
• Experience related to semiconductor fabrication facilities.
  
• Experience reviewing vendor submittal packages against client requirements and specifications.
  
• Field experience interacting with subcontractors and construction personnel.
  
• Working knowledge of AutoCAD and Navisworks software.
  
• Working knowledge of UL 508A for industrial control panel design.
  
• Working knowledge of NFPA 72 for fire alarm and signaling code.
  
• Familiarity with Siemens PLC systems.
  
• Familiarity with Edwards EST3 and EST4 Fire Alarm Control Systems.
  
• Strong verbal and written communication skills.
  
• Strong analytical and problem-solving skills.
  
• Forward thinking, eager to learn best practices, and contribute with innovative ideas.
  
• Displayed ability to learn quickly and driven to broaden knowledge base.
  
• Ability to collaborate and work effectively in a variety of teams, including multi-disciplinary teamsPassion for buildings and construction.
  

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• This is an on-site position requiring work to be performed on the client site in Boise, ID.
  
• Candidate must be willing to commute to the site Monday-Friday during normal business hours - nominally 8:00 am to 5:00 pm with some flexibility based on ability of site to support and employee preference.
  
• Relocation assistance may be provided for qualified candidate.
  

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• Position requires field visits and walks at an active client site in various stages of construction.
  
• Applicant must be able to walk long distances, sit and stand for extended periods, bend, stoop, twist, crawl, climb ladders, work on catwalks, work in small spaces, lift and carry up to 25lbs.
  

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• Applicant must complete background check, drug screen and be fully authorized to work for any client in the United States. Client will not sponsor or continue a visa for this position.
  

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• 3-5 yrs experience - Bachelor's Degree in Business, Management, Engineering or related field, or an equivalent combination of education, training, and experience.
  
• Typically possesses one to three years of experience coordinating or managing small to medium projects or product workstreams.
  
• Working knowledge of project management methodologies, tools, and techniques.
  
• Demonstrated ability to gather requirements, support development of project plans, manage schedules, track progress, and contribute to the execution of defined deliverables.
  
• Proven ability to problem-solve, anticipate issues, maintain documentation, and operate effectively under moderate time constraints.
  
• Strong written and verbal communication skills, including the ability to interact with cross-functional teams and communicate status updates to various audiences.
  

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• Bachelor's Degree
  

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• For safety work plan projects, the Project Manager is responsible for budgeting, planning, measuring, monitoring, executing, and reporting on these initiatives to ensure they are managed consistently and effectively.
  
• The role involves collaborating with other organizational units to drive efficient project execution, fostering strong relationships with stakeholders, and maintaining rigorous project management practices.
  
• Additionally, the Project Manager oversees financial tracking, benefit realization calculations, and performance reporting, while providing timely updates and presentations to executive and senior leadership to ensure safety objectives and strategic goals are met.
  

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• A successful project manager brings over seven years of experience leading cross-functional teams and overseeing complex projects.
  
• This role demands exceptional verbal and written communication skills, as well as proficiency in budgeting, cost analysis, and sound decision-making.
  
• Project managers must possess a thorough understanding of company policies and distribution procedures, using data-driven strategies to plan, monitor progress, and implement corrective actions when needed.
  
• Familiarity with formal project management methodologies, including scheduling, risk assessment, and resource allocation, is essential.
  
• In addition, strong interpersonal abilities, a dedication to teamwork, and a commitment to confidentiality are vital.
  
• Effective project managers are skilled in change management and demonstrate integrity, self-awareness, and adaptability at every stage.
  
• Beyond these core competencies, knowledge of distribution operations and related business practices is highly valued.
  
• A creative approach to problem-solving and engaging team members can make a significant difference, as does the ability to foster a positive work environment.
  
• In summary, the ideal project manager blends leadership experience and technical expertise with robust people skills.
  
• Their success hinges on project management mastery, clear communication, flexibility, and integrity, complemented by strengths in distribution operations and motivating teams to achieve shared goals.
  

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• Responsible for providing assistance in the acquisition, negotiation and renewal functions related to IT vendor contracts. Register vendors for IT contracts and manages databases for IT vendor contracts.
  
• 35% Assists in the acquisition, negotiation, and renewal functions related to IT vendor contracts. Reviews, analyzes and creates hierarchy for IT vendor agreements. Maintains and updates various IT vendor databases in support of area workflow and department projects.
  
• 35% Perform quality reviews of databases to ensure agreements are entered correctly. Works with staff to correct and advise of proper protocols.
  
• 10% Trains and assists new employees with processes and procedures of the databases. Creates work instructions, procedures and standards for databases.
  
• 10% Request vendor registrations from new and established vendors and assists IT Payables with finalizing the required documentation.
  
• 10% Creates, reviews, maintains, and completes various reports for management.
  

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• This position manages key vendor and contract activities, including requesting vendor registrations and assisting IT Payables with required documentation.
  
• Responsibilities include supporting renewal functions for critical IT vendor contracts, reviewing and analyzing reports for senior leadership, and collaborating closely with the Chief Negotiator, IS Negotiation team, and key vendors.
  
• The position also involves maintaining and updating IT vendor databases to ensure accurate workflow and support department projects.
  

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• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
  

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• This department operates in a fast-paced environment, supporting a wide range of customers across BCBSSC and most of various lines of business. Our work often involves tight deadlines, with busy end of quarters, a very busy end of year for renewals, and at times it may require overtime to meet critical deliverables.
  
• We're a close-knit team that values collaboration and support. While we work in a high-functioning environment and pride ourselves on being hardworking, we also make space for fun and positivity.
  
• We partner closely with other teams across the AIMS organization. Our culture is a safe, inclusive space where everyone feels accepted and respected, and we welcome diverse perspectives.
  

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• 4 years project coordination or other related work experience.
  

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• Bachelor's Degree
  
• Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience
  

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• Excellent organizational skills and quality research skills.
  
• Excellent verbal and written communication skills.
  
• Demonstrated skills to work with and assist others.
  
• Ability to acquire in-depth knowledge of department functions, procedures and workflow.
  
• Analytical or critical thinking skills.
  
• Good judgment skills.
  
• Ability to handle confidential or sensitive information with discretion.
  
• Ability to work in a team environment and prioritize work effectively.
  
• Ability to assist in the preparation, documentation, and presentation of recommendations to management.
  

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• Microsoft Office.
  
• Vendor Management experience
  
• Experience communicating with executive level management
  
• Service Now Experience
  

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• Smart Cloud Control Desktop
  

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• Supervision Received
  
• Reports to and receives operational and functional direction from responsible supervisor or manager.
  
• Managers, supervisors, staff within immediate organization, external counterparts and other personnel.
  
• Principle job duties and responsibilities include but are not limited to:
  
• Performs the daily janitorial duties in occupied buildings across the BGCAPP site under minimal supervision.
  
• Adheres to company and department policies and objectives.
  
• Exercise individual initiative, discretion, diplomacy, accuracy and judgment.
  
• Interface with supervisor in the resolution of questions or problems that arise.
  
• May assist in the development of processes and procedures to improve or maintain the quality and safety of these services.
  
• Ability to operate cleaning equipment.
  
• Perform other duties as assigned by the Office Services Manager /or O&AS Manager, as requested by other team members.
  

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• High School Diploma and 1 year of relevant experience
  
• Must have a valid driver's license.
  
• Must be a US Citizen (Dual citizenship will subject to approval).
  

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• Ability to perform multiple tasks and adapt to changing priorities.
  
• Must be proactive, have good organizational skills, use individual initiative, follow assignment through to completion, and be attentive to detail.
  
• Ability to work overtime on short notice.
  
• Strong interpersonal and customer service skills.
  
• Proven record as a team player required.
  
• Ability to lift and walk with 50+ lbs.
  
• Ability to stand and walk for long periods of time.
  
• Excellent communication skills.
  
• Effective problem-solving skills.
  
• Good safety consciousness and awareness of safety policies and procedures.
  
• Basic computer knowledge.
  

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• Prior janitorial experience in an operations environment.
  
• Knowledge of equipment, products, chemicals and materials to perform job.
  

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• Python
  
• AWS (ECS)
  
• Splunk
  
• New Relic
  

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• Shift assignments - nights, weekends, and holidays (when applicable)
  
• Duration: 4-6 hours
  
• On-call shift assignments: 1-2 per month (typical)
  

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• Team is seeking a?Senior Application Support Engineer (SRE)?to join our dynamic team of consultants. In this role, you'll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms.
  

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• Be part of a global production operations team responsible supporting external facing web applications.
  
• Manage incidents, perform root cause analysis, and implement preventative solutions.
  
• Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.
  
• Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis.
  

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• Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.
  
• Monitor and troubleshoot issues using observability tools like Splunk.
  
• Investigate and expand functionality in Splunk to enable Splunk AI solutions.
  
• Create dashboards and capture metrics to improve visibility and performance.
  
• Respond proactively to system alerts and customer complaints.
  
• Identify where issues are manifesting from source systems or processes and provide recommendations for deflecting incidents
  
• Apply industry best practices to support processes.
  
• Participate in a planned on-call rotation.
  

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• 2-5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).
  
• Strong ability to analyze logs and code to resolve Tier 2 issues.
  
• Experience in application-focused support engineering or SRE roles.
  
• Excellent written and verbal communication skills.
  
• Proficiency with observability tools (OpenTelemetry, Splunk, AppDynamics, Datadog).
  
• Hands-on experience with AWS and/or Kubernetes.
  
• Background in DevOps and scripting (Python preferred).
  
• Familiarity with ITIL practices, incident management, and documentation.
  
• Experience with disaster recovery, business continuity, and ServiceNow dashboards.
  
• Comfortable working in Linux environments and shell scripting.
  

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• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
  
• Consulting experience and Agile methodology background.
  
• Proven ability to lead small to medium-sized teams.
  
• Certifications: ITIL Foundation, AWS, Azure, or GCP.
  
• Experience with Mulesoft, Postman, and API testing support.
  
• Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/OpenShift).
  

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• A proactive, "Can Do" attitude.
  
• Self-driven and autonomous work style.
  
• Strong communication across internal and external teams.
  
• Passion for operational excellence and continuous improvement.
  
• Commitment to compliance and industry best practices.
  

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• We are seeking a dynamic professional to support and enhance the infrastructure and operations of the Vendor Relationship Management (VRM) team.
  
• This role will be instrumental in managing projects, optimizing processes, and driving operational excellence within our vendor governance framework.
  
• The successful candidate will contribute insights and strategies to mature our ways of working and strengthen partnerships with internal stakeholders and external vendors.
  

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• Operational Support: Own the management and delivery of assigned day-to-day VRM operational activities, ensuring efficiency and accuracy.
  
• Project Leadership: Lead and support initiatives that improve vendor governance, streamline processes, and enhance collaboration across teams. Leads creation of assigned presentations or other internal materials related to VRM group.
  
• Process Optimization: Identify and implement opportunities to mature workflows and optimize vendor management practices.
  
• Stakeholder Engagement: Partner with internal teams to foster strong relationships, source feedback, and improve communication channels.
  
• Governance & Reporting: Support development and maintenance of frameworks, tools, and reporting that enable effective vendor relationship management.
  
• Insights & Continuous Improvement: Analyze processes, data and trends to provide actionable recommendations for operational and strategic improvements.
  
• Meeting & Material Support: Coordinate meetings, develop agendas, prepare presentations, and manage documentation for internal and external audiences. May support the development of select materials for external vendor meetings as determined by the team.
  

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• Strategic Thinking: Ability to see the big picture and align operational improvements with organizational goals.
  
• Collaboration: Proven ability to work well as part of a team, building strong relationships across stakeholders and fostering a culture of partnership and trust.
  
• Adaptability: Strong desire and ability to work in a fast-paced, dynamic environment and adjusts to changing priorities with ease.
  
• Problem-Solving: Applies critical thinking to identify issues and develop innovative solutions.
  
• Analytical Thinking: Demonstrates excellent technical or analytical knowledge base, with ability to assess data, processes and understanding to tell a meaningful story and message.
  
• Accountability: Takes ownership of deliverables and ensures timely, high-quality outcomes including ability to make critical decisions related to projects and tasks. Demonstrates excellent attention to detail, teamwork, and initiative; maintains confidentiality; maintains meticulous attention to project deadlines.
  
• Influence & Communication: Demonstrates excellent verbal and written communication skills to effectively and persuasively to drive alignment and action.
  
• Continuous Improvement Mindset: Proactively seeks opportunities to enhance processes and ways of working with confidence to voice opportunities.
  

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• BA/BS degree with 5+ years of relevant experience in vendor management, outsourcing, or project management within biotech or pharmaceutical industries.
  
• Strong foundation in project management and vendor governance frameworks.
  
• Previous experience in multiple aspects of Relationship Management including partnering with vendors and cross-functional stakeholders - several years and direct experience preferred.
  
• Experience in Clinical Trial Delivery or Drug Development Lifecycle preferred.
  
• Excellent communication, analytical, and organizational skills.
  
• Proficiency in Microsoft Excel, Word, PowerPoint, and SharePoint.
  

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• The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
  
• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
  
• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
  
• Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
  
• Under the direction of the area supervisor, perform daily activities accurately and on time.
  
• Maintain a safe and professional environment.
  
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
  
• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
  
• Maintains required records and documentation.
  
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
  

• 
  
• Ability to provide quality, error free work in a fast-paced environment.
  
• Ability to work independently with minimal on-site supervision.
  
• Excellent phlebotomy skills to include pediatric and geriatric.
  
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
  
• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
  
• Must be able to make decisions based on established procedures and exercise good judgment.
  
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
  
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
  
• Capable of handling multiple priorities in a high-volume setting.
  
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
  

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• Manage and support key HR processes in the Workday system (employee lifecycle processes, HR reporting, process accuracy, data quality, documentation management).
  
• Handle HR documentation.
  
• Administer data quality reports and act on corrections of errors.
  
• Actively look for continuous improvement ideas and lead initiatives toward process improvements and automation.
  
• Keep process documentation up-to-date.
  
• Take accountability for compliance with defined HR processes and relevant policies.
  
• Cooperate closely with internal and external stakeholders (e.g., Business HR, Benefits, Total Rewards, Finance, and others) to continuously improve service quality and efficiency.
  
• Deliver system and process training to new joiners.
  
• Respond to internal stakeholders regarding questions or issues related to Workday processing data and/or HR reporting.
  
• Cooperate actively and closely with colleagues from other HRConnect Teams for outstanding service delivery.
  

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• Bi-lingual Spanish speaking and written skills required.
  
• Solid knowledge and expertise in HR systems - Workday would be ideal.
  
• 2 years of experience in an HR environment.
  
• Recent college graduates with an HR degree will be considered.
  
• Bachelor's degree required, with strong preference for a concentration in HR.
  
• Technical expertise in HR processes and understanding of process dependencies.
  
• Strong written and oral communication skills in English and other languages as required.
  
• Customer orientation and ability to adapt quickly to changing environments.
  
• Ability to prioritize multiple requests.
  
• Continuous improvement mindset.
  
• Experience in project management is considered an asset.
  

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• Primary focus on biological sample management for several clinical trials within and across development programs.
  
• Track and reconcile sample collection, processing, and shipment activities; resolve sample-related issues in collaboration with Clinical Operations.
  
• Maintain and update laboratory processing instructions and ensure consistency across programs.
  
• Navigate central laboratory sample management systems and Kite's Clinical Pharmacology Laboratory Information Management System (CPLIMS) to generate inventory reports and manage sample orders.
  
• Place sample requests in compliance with protocol and informed consent requirements, including optional biomarker analyses and subject consent tracking.
  
• Troubleshoot discrepancies in sample requests and coordinate resolution with internal teams and external specialty vendors.
  
• Support development and review of biomarker-related content in protocols, informed consent forms, and laboratory manuals.
  
• Assist with vendor management activities such as RFPs, budget reviews, and scope of work for laboratory services.
  
• Collaborate on timelines for sample analysis and data transfer to meet program deliverables.
  
• Perform quality control checks on laboratory data prior to analysis and assist with ad hoc sample analysis requests.
  
• Provide input into protocol deviation lists related to biomarker/sample handling.
  
• Address site and IRB/EC/IBC questions regarding sample management.
  
• Attend study team meetings and contribute to sample-related discussions.
  
• Light travel (approx. 10%) as needed.
  

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• Bachelor's degree in biological sciences (preferred).
  
• 2-3 years of experience in biological sample management within clinical research or equivalent.
  
• Strong understanding of sample collection, processing protocols, and shipping conditions.
  
• Familiarity with Laboratory Information Management Systems (LIMS) and central lab systems (e.g., LabLink).
  
• Excellent organizational skills with ability to multitask and prioritize effectively.
  
• Detail-oriented, self-motivated, and able to work cross-functionally.
  
• Proficient in Microsoft Office and Excel.