Spectraforce Technologies Jobs in Usa

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• Monitoring the status of phone agents
  
• Monitoring telephone queues
  
• Communicating with agents
  
• regarding schedule adherence
  
• regarding schedule adjustments
  
• Communicating with supervisors
  
• about agent status
  
• about phone queue mitigation
  
• about skill changes
  
• Updating meetings, callouts, etc.
  
• Coordinating ad hoc off-line time with the supervisors throughout the day.
  

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• Reviews, analyzes, and evaluates business systems and user needs.
  
• Documents requirements defines scope and objectives and formulates systems to parallel overall business strategies.
  
• May require an associate degree in a related area and 3+ years of experience in the field or in a related area.
  
• Has knowledge of commonly used concepts, practices, and procedures within a particular field. Generally, supports commodity or generic/unspecified skills, such as Application Support, Business Analyst, Compliance Consulting, Domaine SME, SharePoint BSA.
  
• Relies on instructions and pre-established guidelines to perform the functions of the job.
  
• Works under immediate supervision.
  
• Primary job functions do not typically require exercising independent judgment. Typically reports to a manager or a team Lead.
  

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• Support Contact Center Workforce Management (WFM) processes for Forecasting, Scheduling, intraday, shrinkage and Reporting Analytics to ensuring business goals, objectives, and service level agreements are satisfied.
  
• Monitor and analyze call and activity volumes vs. available staff and optimize resource schedules to maintain contact center key performance indicators.
  
• Maintain and update schedules for staff to ensure optimal coverage with the right resources, in the right place, at the right time.
  
• Develop, analyze, and deliver WFM and Contact Center reports with lessons learned from prior day/week/month.
  
• Maintain and adjust agent resource assignments ensuring they receive the right calls at the right time.
  
• Review and approve agent time off and schedule change requests.
  
• Research and analyze agent schedule adherence issues/concerns and deliver suggestions for improvement.
  

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• Act as the primary technical point of contact for field technicians.
  
• Primary POC for field technicians; troubleshoot complex issues during installation
  
• Troubleshoot complex installation issues in real time.
  
• Provide expert guidance during surveillance system deployments.
  
• Technical Support: Log calls, identify problems, use scripts/checklists, escalate to Tier 2 as needed
  

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• Perform detailed technician checkout processes.
  
• Ensure installations meet the Scope of Work (SOW) and system integration requirements.
  

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• Maintain strong working relationships with customers and installation partners.
  
• Provide clear, detailed feedback on technician performance and installation progress.
  

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• Update internal systems with installation status, troubleshooting steps, and final resolutions.
  
• Log calls, identify problems, and walk users through solutions using standard scripts or checklists.
  
• Coordinate with Tier 2+ IT resources when escalation is required.
  
• Update internal systems with installation status & technical resolutions
  

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• 1-3 years in a technical support role with growing responsibility.
  
• Previous field experience is a major plus.
  

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• Proficiency with Linux, Google Workspace, and ideally Salesforce.
  
• Strong background in networking and system integration.
  
• Familiarity with surveillance system installation and operation.
  

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• High attention to detail
  
• Strong communication with both technical and non?technical stakeholders
  
• Ability to work in a fast?paced, troubleshooting?heavy environment
  
• Customer?focused mindset
  

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• Interfaces with stakeholders and management to manage expectations, provide status updates on project and discuss concerns.
  
• Is accountable for ensuring resolution of concerns/issues.
  
• Develops project budget for budget request purposes, leveraging his/her team.
  
• Develops a proposed approach to address a business problem (e.g., build vs. buy),leveraging his/her team.
  
• Participates in/leads the development of RFP/RFI process.
  
• Develops project plans.
  
• Manages resources, project schedule and budget to meet deliverables.
  
• Maintains all reporting requirements as needed.
  
• Actively manages the execution of the project, including assigning work to project staff, managing project scope and project finances, and ensuring the quality of deliverables.
  
• Ensures all deliverables and commitments are met and the project is in compliance with relevant standards and methodologies.
  
• Leads basic project risk management.
  

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• Administer and operate Microsoft Purview Data Map and Data Catalog environments.
  
• Monitor platform health, scan execution, metadata ingestion, and lineage availability.
  
• Troubleshoot and resolve catalog, scan, and connectivity issues.
  
• Perform routine maintenance, configuration updates, and service optimizations.
  
• Coordinate incident resolution with internal engineering teams and Microsoft support as required.
  

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• Register, configure, and maintain data sources across Azure, M365, on?prem, and approved third?party platforms.
  
• Configure and schedule metadata scans for supported sources.
  
• Manage authentication for scans using managed identities, service principals, and Key Vault secrets.
  
• Monitor scan performance, failures, and coverage; take corrective action as needed.
  
• Optimize scan frequency and scope to balance cost, performance, and governance coverage.
  

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• Maintain and enforce enterprise metadata standards within the Purview Catalog.
  
• Manage business metadata, classifications, glossary terms, and custom attributes.
  
• Ensure metadata accuracy, completeness, and consistency across data assets.
  
• Support curation activities including asset certification and publishing.
  
• Resolve duplicate, incomplete, or stale catalog entries.
  

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• Enable and validate data lineage ingestion from supported data platforms.
  
• Monitor lineage completeness and visibility for critical data assets.
  
• Assist data consumers and stewards with lineage?based impact analysis.
  
• Escalate lineage gaps or tool limitations requiring architectural or engineering remediation.
  

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• Configure and manage Purview role?based access control (RBAC) within collections.
  
• Provision and maintain access for administrators, data curators, and data stewards.
  
• Enforce domain?based access controls and separation of duties.
  
• Integrate Purview access with Microsoft Entra ID.
  
• Support sensitivity labels and classification alignment with Microsoft Information Protection.
  

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• Support automated discovery of sensitive data (PII, PCI, PHI).
  
• Assist risk, audit, and compliance teams with catalog evidence and reporting.
  
• Validate scan coverage for regulated data domains.
  
• Support regulatory and audit initiatives (SOX, GLBA, NYDFS, GDPR, etc.).
  

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• Provide operational support to data producers, consumers, and data stewards.
  
• Respond to access requests, catalog issues, and usage questions.
  
• Maintain operational documentation, runbooks, and standard operating procedures.
  
• Support onboarding of new data domains following established governance patterns.
  
• Assist with training and adoption initiatives led by governance or architecture teams.
  

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• 5+ years experience supporting enterprise data platforms or governance tools and 4+ years hands?on MS Purview experience at enterprise scale.
  
• Hands?on experience administering Microsoft Purview Data Catalog.
  
• Strong understanding of metadata management, data classification, and lineage concepts.
  
• Working knowledge of Azure data services and enterprise data ecosystems.
  
• Experience managing access controls and identities using Microsoft Entra ID.
  
• Familiarity with regulated data environments and compliance requirements.
  
• Strong troubleshooting, operational support, and documentation skills.
  

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• Experience supporting Purview integrations with Synapse, Fabric, Databricks, Snowflake, or SQL Server.
  
• Exposure to financial services or other regulated industries.
  
• Experience with PowerShell, REST APIs, or basic automation for operational tasks.
  
• Prior experience supporting enterprise data governance or stewardship programs.
  

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• Conducts Workshops and contributes towards process solutioning
  
• Collaborates with cross functional teams comprising of business Subject Matter Experts (SMEs), Architects, Developers and System Integrators (SIs) (vendor consultants) on current processes and proposing solutions to enhance current systems for projects and products
  
• Identifies, recommends, and implements complex configuration solutions and implements full cycle configuration to meet business needs
  
• Creates and updates associated documentation including BPDs, Process Flows, Key decision documents (KDDs), configuration design documents(CDD), Functional Design Specs (FDS), and WRICEF objects.
  
• Translates functional specifications into application design documents, coordinates with the development team, tests new functionality or Enhancements, prepares test plans and test scripts, and performs unit tests and integration tests
  
• Propose and recommend SAP standardized best practices and solutions as per clean core guidelines.
  
• Participates in the project delivery during testing cycles and leads the root cause analysis and correction of issues
  
• Works with the usage of the SAP Solution Manager, Signavio
  
• Handles and leads the development of objects independently in collaboration with the team
  
• Works with the SAP project systems
  
• Understands the SAP Activate methodology and Agile (SAFe) development methods
  
• Contributes to the overall project management plan using SAP activate methodology
  
• Works with SAP S/4 Hana and FIORI
  

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• 12+ years of experience with SAP PP consulting
  
• 4+ years of experience in S/4HANA Production Planning
  
• Experience with SAP S/4 HANA PP, QM
  
• Experience with 2 E2E full life cycle implementation in SAP S/4 HANA
  
• Experience with SAP Production Planning in a large and complex business environment
  
• Experience working with Interfaces
  
• Experience with SAP module specifics including user exits, batch jobs and standard SAP reports
  

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• Experience with SAP Production planning including material master, MRP Types and lot sizing procedures, back flush, range of coverage, scrap and FIORI applications, MRP areas, MRP views, forecasting, planning strategies, demand management, BOMS, item categories, center-control keys, capacity levelling and evaluations, routing and advanced routing, strategy groups, usage of stock requirements, S&OP, Flexible planning, and SAP PP configurations
  
• Experience in the Aerospace and Defense industry
  
• Experience with special planning procedures
  
• Experience with discrete and repetitive manufacturing
  
• Experience with central function activities ECM/OCM/Batch
  
• Experience in cross functional integration with sales(SAP SD), procurement(SAP MM),warehouse (SAP EWM), costing(SAP FICO), quality(SAP QM)
  
• Experience with WBS
  
• Experience with S4 Hana PPDS, DDMRP,
  
• Experience with SAP Quality Management
  
• Experience with IBP or other planning tool is a plus.
  
• SAP certifications in SAP S/4 PP, QM, MM is a plus
  
• Applicable and appropriate educational/certification credentials from an accredited institution and/or equivalent experience is required.
  

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• Facilitate workshops, demos, onboarding sessions, and cross?domain engagements to drive Marketplace adoption.
  
• Serve as the primary technical presenter of the Marketplace for domain teams and stakeholders.
  
• Engage with domain owners to understand their data products, help refine their articulation, and showcase how they integrate into the Marketplace ecosystem.
  
• Configure and maintain demo environments for Marketplace capabilities, data products, and new features.
  
• Support light development, proof?of?concept configurations, and sample integrations to demonstrate platform capabilities.
  
• Translate technical Marketplace concepts into clear, business?friendly language for non?technical audiences.
  
• Collect structured feedback from domain teams, synthesize insights, and partner with product and engineering to influence the roadmap.
  
• Develop and refine training materials, demos, playbooks, and onboarding assets to support continuous adoption.
  
• Act as an advocate for domains, ensuring their data product needs and challenges are well represented in Marketplace planning.
  
• Support ongoing adoption initiatives, including community sessions, office hours, and cross?domain knowledge sharing.
  

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• 4-7+ years of experience in data engineering, platform engineering, solution engineering, technical consulting, or similar roles.
  
• Strong understanding of data products, data modeling concepts, data APIs, enterprise integrations and metadata?driven architectures.
  
• Ability to configure and demonstrate platform features, build light proofs?of?concept, and support technical onboarding.
  
• Excellent communication and presentation skills, with experience translating technical concepts for business partners.
  
• Experience facilitating workshops, leading demos, or driving customer/product adoption initiatives.
  
• Ability to engage domain teams, understand their data product needs, and help articulate value within a larger ecosystem.
  
• Strong collaboration and stakeholder management skills across engineering, product, and business teams.
  
• Comfortable working in fast?moving environments and driving clarity through ambiguity.
  

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• Experience with data product and governance frameworks, data marketplaces, data mesh concepts, or platform adoption roles.
  
• Hands?on experience with cloud data platforms (Azure, AWS, or GCP), data pipelines, or integration tooling.
  
• Familiarity with REST/GraphQL APIs, event-driven patterns, and data ingestion workflows.
  
• Background in solution architecture, customer engineering, or sales engineering.
  
• Experience developing demo environments, sample apps, or repeatable platform enablement assets.
  
• Strong storytelling ability when explaining data product value, domain capabilities, and Marketplace patterns.
  

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• Build and maintain data pipelines that collect, store, and transform data to support analytics use cases and business outcomes.
  
• Implement data ingestion and transformation workflows in Microsoft Fabric, using Fabric-native capabilities such as notebooks, pipelines, and lakehouse patterns.
  
• Develop and operationalize data solutions across lakehouse layers (e.g., landing and standardized "Bronze" data through curated "Silver/Gold" outputs) aligned to the platform's workspace architecture and OneLake design.
  
• Ensure data solutions are reliable and supportable by incorporating monitoring, issue resolution, and ongoing enhancements to pipelines and datasets.
  
• Collaborate across teams (engineering, analytics, product, and stakeholders) to translate data needs into scalable, reusable solutions and improved workflow efficiency.
  
• Support secure and appropriate use of Fabric assets by following established access and workspace practices.
  

Job Title: AWM - Operations - Client Support - Analyst

Work Location: 100 Coliseum Drive, Cohoes, NY

Contract Duration: 6 Months

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• Handle inbound client calls and provide accurate, timely, and satisfactory responses to inquiries and concerns
  
• Facilitate trade execution and address client questions related to accounts, portfolios, and records
  
• De-escalate dissatisfied client situations with patience, professionalism, and effective problem resolution
  
• Guide clients through troubleshooting steps, website navigation, and product/service usage
  
• Collaborate with client service professionals and financial advisors to enhance the overall client experience
  
• Review and approve pending client requests, ensuring appropriate authorizations and supporting documentation are compliant with policy requirements
  
• Coordinate and process team-specific tasks as requested by the business
  
• Work efficiently across multiple systems and platforms
  
• Interface with internal teams and business partners to resolve ongoing issues and respond to policy-related inquiries
  
• Provide operational support and assist with special projects as assigned
  
• Apply sound business judgment to identify unusual or suspicious activities and escalate concerns appropriately
  
• Adhere to all firm policies and procedures, including quality standards, client service guidelines, information security, and compliance requirements
  

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• Bachelor's degree required
  
• Working knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook)
  
• Highly organized with exceptional attention to detail and follow-through
  
• Strong ability to manage multiple priorities and competing deadlines
  
• Proven analytical and problem-solving skills
  
• Team-oriented with a positive attitude and strong work ethic
  
• Ability to collaborate effectively with all levels of the organization
  
• Flexible and capable of performing well under pressure in a team environment
  
• Excellent written and verbal communication skills
  
• Strong active listening abilities
  
• Exceptional interpersonal and rapport-building skills
  
• Ability to thrive in a fast-paced environment
  
• Strong interest in client service
  
• Commercially savvy with the ability to exercise discretion when handling highly confidential and sensitive information