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Title: Research Analyst
Location : Rochester, NY - 3 days per week hybrid
Type: Contract to hire
JOB DESCRIPTION
Job Title : Research Analyst Sr
Location: Hybrid - minimum 3 Days onsite
GENERAL PURPOSE
The Senior Research Analyst supports technology, data, and analytical needs across healthcare research projects funded by federal, state, and private grants. This role ensures that research teams have secure, reliable, and compliant technical infrastructure to conduct high‐quality scientific work. The analyst collaborates with investigators, data specialists, and administrative staff to design systems, manage data, and contribute to the technical components of grant proposals and reporting. Works cooperatively with teams who have diverse skill sets to solve complex problems that require robust, scalable medical research database solutions.
Knowledge and experience in any of the healthcare patient facing clinical systems is a plus; EPIC EMR, Cardiology apps like Client ViewPoint, Client MUSE, Philips iECG Anywhere, Philips ST80i Stress System, PaceMate etc.
JOB DUTIES AND RESPONSIBILITIES
- Develop, maintain, and troubleshoot research specific IT systems, databases, and software tools. Support electronic data capture platforms and research management systems. Ensure all systems meet institutional and regulatory requirements for healthcare research.
- Design and manage data pipelines, storage environments, and access controls for research datasets. Oversee data integrity, documentation, and metadata standards across projects. Implement data governance practices aligned with HIPAA and institutional policies. Assist with data extraction, transformation, and preparation for analysis. Support integration of diverse data sources, including EHR, 3rd party diagnostic/clinical systems data, survey, and administrative data.
- Partner with investigators, analysts, clinicians, and administrative staff to understand technical needs and translate them into solutions. • Provide training and support for research teams using IT tools and platforms. Facilitate communication between research teams, clinical system vendors and central IT departments.
- Estimate IT related costs and resource needs for proposed research activities. Ensure secure handling of sensitive health data through encryption, access controls, and audit mechanisms. Collaborate with institutional IT security teams to maintain compliance with IRB, HIPAA, and sponsor requirements. Monitor systems for vulnerabilities and implement corrective actions.
- Evaluate emerging technologies, software tools, and data platforms that could enhance research capabilities. Recommend and implement solutions that improve efficiency, data quality, and collaboration.
- Stay current with trends in health informatics, data science, and research IT infrastructure through continuing education, professional reading, online forums, workshops and professional groups.
- Other duties as assigned
QUALIFICATIONS
Minimum Education:
Bachelor's degree in Information Technology, Health Informatics, Computer Science, or similar discipline. - Required
Master's degree - Preferred
Experience:
- 3 - 4 years of related experience; - Required
- or 5 to 6 years' experience directly related to the duties and responsibilities specified - Preferred
- or an equivalent combination of education training and/or experience. - Required
- Experience supporting research or healthcare environments - Preferred
Knowledge, Skills & Abilities:
- Programming experience and expert knowledge in SQL - Required
- Experience programming large databases with tools software such as SQL Server, Oracle and SAS - Required
- Experience designing, implementing and supporting of data management systems in a scientific research context - Required
- Proficiency with programming/scripting languages (e.g.Java, Python, R), and data integration tools. - Preferred
- Experience with file formats, metadata, and data exchange and storage standards applicable in management of scientific and clinical research - Required
- Strong analytical and problem solving skills - Required
- Strong organizational skills - Required
- Strong communication and collaboration skills. - Required
- Attention to detail, patience and a positive, customer-centric attitude, Strong documentation skills - Required
- Demonstrated ability to develop proficiency with unfamiliar toolsets - Required
- Experience with change management systems - Required
- Familiarity with HIPAA, IRB processes, and secure data management and governance practices. - Preferred
Certification:
- EPIC Data Warehouse Caboodle Certification - Preferred
Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
GSD is seeking a highly skilled and client-focused Solutions Architect to join our growing team in Hanover Park, IL. This role serves as a key technical leader, bridging sales, engineering, and project delivery to design and implement innovative IT solutions.
The ideal candidate is both strategic and hands-on—capable of translating business needs into scalable, secure, and well-documented technical solutions while supporting revenue growth and ensuring operational excellence.
Key Responsibilities
Pre-Sales & Sales Engineering
- Partner with sales leadership to conduct technical discovery and client needs assessments
- Design and present customized solutions across managed services, cloud, security, and infrastructure
- Lead technical discussions in client meetings, proposals, and demonstrations
- Develop scopes of work, including assumptions, constraints, and pricing inputs
- Support RFPs, RFIs, and technical evaluations
Solution Design & Architecture
- Assess client environments, infrastructure, workflows, and security posture
- Design scalable, secure, and cost-effective solutions aligned with MSP best practices
- Architect solutions across on-premises, cloud, hybrid, networking, security, and disaster recovery environments
- Validate solutions against client objectives, compliance requirements, and internal standards
Documentation & Knowledge Management
- Create clear, comprehensive technical documentation, including:
- Solution designs and architecture diagrams
- Statements of Work (SOWs) – technical sections
- Implementation plans and runbooks
- Configuration standards and assumptions
- Ensure all solutions are properly documented and transitioned to support teams
- Maintain documentation within internal systems for scalability and consistency
- Contribute to standard solution templates, service catalogs, and technical playbooks
Client Engagement & Advisory
- Serve as the primary technical advisor during discovery, implementation, and early lifecycle phases
- Communicate complex technical concepts to both technical and non-technical stakeholders
- Build and maintain strong client relationships
- Identify opportunities for optimization, standardization, and future enhancements
Continuous Improvement & Enablement
- Stay current on emerging technologies, cybersecurity trends, and vendor roadmaps
- Maintain and pursue relevant certifications
- Share knowledge and best practices across teams
- Assist in refining service offerings, onboarding processes, and delivery standards
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 10+ years of experience in IT engineering, solution architecture, or technical pre-sales within an MSP or IT services environment
- Proven experience coordinating or leading technical projects
Technical Expertise
- Microsoft 365 and Azure
- Networking and firewall technologies
- Cybersecurity principles and compliance frameworks
- Virtualization (VMware and/or Hyper-V)
- Backup, disaster recovery, and business continuity solutions
- Strong PBX/telephony experience
- Experience creating client-facing technical documentation and project deliverables
- Excellent communication, organization, and time-management skills
Preferred Certifications
- Microsoft Certified: Azure Solutions Architect
- AWS Certified Solutions Architect
Key Competencies
- Strong attention to detail and organizational skills
- Consultative, client-first mindset
- Ownership and accountability for technical solutions
- Collaborative and team-oriented approach
- Ability to manage multiple priorities in a fast-paced environment
- Professional, confident, and solution-driven demeanor
- Willingness to travel locally and perform onsite client assessments and site surveys
Hi
Role: Oracle SOA Sr or Architect
Location: Atlanta, GA – Onsite – 5 days
Project Type: Contract
Preferably Architect – Else very senior consultant
Very solid on middleware technologies SOA/EDI/FTS etc.
NOTE:
They need a solid and very experienced Oracle SOA architect.
The person needs to be senior and needs to be able to work with multiple teams, manage clients, and able to handle all issues/tickets during US working hours.
Job description:
- Incumbent will be leading month/quarter/year-end financial closing meetings from IT side.
- He/She will be engaged in ongoing Oracle cloud migration project.
- Documenting all the re-occurring issues, finding the RCA and get them fixed permanently.
- Our team continually innovates to deliver digital solutions to support complex, dynamic operations.
Qualifications:
BS/B. Tech or MS degree or equivalent experience relevant to functional area
- Overall 10+ years of experience in IT.
- 8+ years of experience Oracle Cloud Fusion (Finance)
- Extensive working knowledge in Oracle Fusion financials Modules like General Ledger, Accounts Payable, Accounts Receivables, Cash Management and Fixed Assets modules.
- 5+ years’ experience in leading month end financial closings from IT side.
- Organizational and planning skills including scheduling
Detailed Job Description:
- Extensively working on Oracle Finance including conversions, migrations, client configuration, code customization, reports creation etc.
- Extensively worked on Interfaces, Conversions and Migrations.
- Worked extensively on Account Receivables, Account Payables, General Ledger.
- Experience in Requirement Gathering, Functional Studies, Testing, and Application Maintenance on Oracle EBS.
- Active participation in review and gap analyses in R12 Upgrade, functional/process requirement gathering, and technical design.
- Extensively worked on XML publisher reports and WEBADI.
- Experience in Handling Production Issues and solving defects.
- Adept in database languages SQL, PL/SQL and in writing and debugging queries, stored procedures, packages, views, triggers and functions using SQL and PL/SQL.
- Experience with various tools like Oracle Forms (Customizations and personalization) and Development of new XML Reports using different reporting tools like Oracle Report Builder, BI Publisher, PVCS, WINSCP.
- Constantly working towards developing skills in the latest emerging technologies.
- Good Communication skills, programming, problem solving and trouble-shooting skills.
Email:
Salesforce Product Owner/Manager
Location: Remote from US
Department: Enterprise Applications
Employment Type: Contract/Contract to Hire
Overview
The organization is seeking a Salesforce Product Owner or Product Manager to lead enhancements, governance, and the long term roadmap for the Salesforce platform. This role focuses on closing the gap between business expectations and current system capabilities while also shaping the future direction of Salesforce, including exploration of Service Cloud, Agent Cloud, and emerging AI driven features. This position requires strong local partnership with Jacksonville based stakeholders and the ability to navigate a complex, multi system environment.
Key Responsibilities
Product Ownership and Roadmap
• Own and refine the Salesforce roadmap, including near term improvements to data quality, integration, and reporting, as well as longer term initiatives such as Agent Cloud and AI assisted capabilities.
• Prioritize work based on business value, complexity, and cross functional impact.
• Ensure business expectations are aligned with realistic delivery timelines and technical feasibility.
Requirements Gathering and Backlog Management
• Lead discovery sessions across Sales, Finance, HR, Operations, and Contracts teams to gather detailed requirements.
• Document clear user stories, acceptance criteria, and functional requirements.
• Evaluate opportunities for AI assisted workflows, agent productivity tools, and automated recommendations within Salesforce.
Data Quality and Governance
• Establish data governance standards to reduce duplicate accounts and inconsistent information.
• Define validation rules that support accurate opportunity management and prevent incorrect or duplicate entries.
• Improve data alignment across revenue structures, people attributes, and account hierarchies.
Integration and Automation
• Identify integration needs across Salesforce, Oracle Fusion, Mosaic, HR systems, Finance systems, and other downstream applications.
• Evaluate automation opportunities such as eliminating manual uploads of financial hierarchies and improving synchronization of HR and Finance attributes.
• Work with technical teams to prepare the platform for future AI or Agent Cloud capabilities that rely on strong upstream and downstream data integrity.
Revenue and Reporting Alignment
• Partner with Finance teams to resolve gaps between estimated and actual revenue and ensure reports reflect accurate information at profit level structures.
• Improve the flow of win or loss information and reduce the need for duplicate entry across CRM and contract related objects.
• Strengthen reporting visibility across retailers, revenue breakdowns, and opportunity lifecycle stages.
User Experience and Adoption
• Lead user acceptance testing and ensure enhancements meet the required standards.
• Define requirements for alerts, reminders, and user guidance, including notifications tied to financial mismatches or incomplete opportunity steps.
• Support communication, training, and adoption activities for new features and process changes.
Qualifications
• Five or more years of experience as a Product Owner, Product Manager, or Salesforce focused Business Analyst.
• Strong understanding of Salesforce Sales Cloud and familiarity with Service Cloud or concepts related to agent workflows and AI capabilities.
• Experience working with financial and HR systems, preferably Oracle Fusion.
• Skilled in opportunity lifecycle management, revenue workflows, data quality, and Salesforce reporting.
• Effective communicator with the ability to work closely with senior business stakeholders.
• Must be local to Jacksonville, Florida or willing to relocate.
Ideal Candidate
The ideal candidate is proactive and detail oriented, capable of driving both immediate system improvements and long term platform evolution. This person brings structure to complex business needs, aligns teams around priorities, and focuses on delivering enhancements that improve data accuracy, reporting, opportunity management, and cross system consistency. They are comfortable working in a hybrid environment, influencing stakeholders, and preparing the organization for future capabilities such as Agent Cloud and AI assisted features.
Welcome to ConsultNet, SaltClick, and Omni. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services, both onshore and nearshore.
Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.
Over the last few years, thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At ConsultNet, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.
Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Hi ,
Greetings from Quantum World IT!
I’m currently hiring for Business Object / Tableau developer at Westlake, TX. Please find the job description mentioned below and revert me with the copy of your updated resume if this works for you..
Position: Business Object / Tableau developer
Location: Westlake, TX (5 days onsite)
Type of hire: FTE
Project: Migration of legacy Business Objects (BO) reports to modern Tableau dashboards as part of enterprise modernization from legacy reporting systems to future state analytics.
ROLE SUMMARY
- We are looking for a highly skilled Senior Associate with strong experience in Business Objects (BO) reporting, Tableau development, and enterprise-scale migration projects. This role will support the end-to-end migration of reporting assets from a legacy BO environment into a modern Tableau based analytics platform.
- The ideal candidate is hands-on with strong analytical skills, deep understanding of reporting ecosystems, and experience translating legacy semantic layers and universes into scalable, efficient Tableau dashboards.
- For the senior BO would say the current description for 7+ years’ experience is the minimum we should consider for the lead position. This effort will require coordination with several teams so want to stress the point called out around prior experience leading similar efforts in end-to-end migration.
- This effort would involve migrating/modernizing both BO and Tableau reports, not necessarily one to the other. There is a large BO footprint that will remain in BO with focus on updating those universes and migrating/certifying the associated reports. We are looking for someone with robust understanding of BO Universes and semantic modeling to lead here.
- Separately, there is another reporting footprint in Tableau, including supporting Alteryx workflows, that we are also migrating. Experience with both tools will be required which is called out well; any experience with Alteryx or similar GUI tools will be a plus.
- To clarify this is the next stage of the EAP modernization the teams have been engaged on, as we are modernizing our underlying data landscape, the business is not anticipating much change to the report layer, however.
- We should also add a section that includes data certification of reports, experience working with stakeholders and building confidence that their reports tie out will be critical.
KEY RESPONSIBILITIES
1. BO to Tableau Migration
- Analyze existing BO reports, universes, SQL, and semantic layers.
- Reverse engineer and document business logic, KPIs, data rules used in legacy BO reports.
- Re design and develop equivalent or improved Tableau dashboards aligning with future state architecture.
- Validate data output between legacy and Tableau reports to ensure functional parity.
2. Tableau Development/Analysis
- Develop dashboards using Tableau Desktop & Tableau Server/Cloud.
- Optimize dashboards for performance, scalability, and user experience.
- Build reusable data sources, extract strategies, filters, parameters, and advanced calculations.
- Implement row level security, governance standards, and publishing workflows.
3. Data Analysis & ETL Alignment
- Work with ETL/Data Engineering teams to validate underlying data pipelines and required transformations.
- Identify gaps in source data, logic, and mappings during migration.
- Collaborate on designing new data models aligned to future-state architecture.
4. Migration Planning & Execution
- Assess migration complexity across BO inventory and classify reports for rewrite/enhancement.
- Build migration templates, design patterns, and standardization frameworks.
- Assist in phasing, prioritization, and cutover planning.
- Support UAT cycles and defect resolution.
5. Stakeholder Collaboration
- Work closely with business SMEs, data owners, ETL teams, QA and product managers.
- Conduct requirement workshops and sign off sessions for migrated dashboards.
REQUIRED SKILLS & EXPERIENCE
Technical Skills
- 7+ years of experience in BI/reporting tools
- Strong hands-on expertise in Business Objects (WebI, Designer, BO Universes, BO Reports)
- 5+ years in Tableau Desktop & Tableau Server/Cloud
- Strong SQL skills on Oracle / SQL Server / Snowflake
- Experience rewriting BO logic → Tableau (calculated fields, LODs, parameters, filters, aggregations)
- Good understanding of ETL workflows, data models, data quality validation
- Ability to optimize Tableau dashboards for performance
Migration Experience
- Must have worked on at least one end to end migration from:
- BO → Tableau, or any legacy BI → modern BI migration
- Experience mapping BO universes to Tableau data models
- Experience reconciling legacy KPIs with new data models
Thanks & Regards,
Sagar Mishra
Recruitment Lead
Quantum World Technologies Inc.
4281 Katella Ave, Suite # 102, Los Alamitos, CA, 90720
E:
Company Description
National Technology Management (NTM) has been delivering AI-driven Managed IT and Cybersecurity solutions since 1997. With a focus on innovation, commitment, and excellence, NTM protects organizations against accelerating cyber threats through 24/7 managed cybersecurity and proactive threat detection. By utilizing AI-powered tools, automation, and streamlined solutions, NTM helps businesses elevate efficiency, drive revenue growth, and optimize technology performance while minimizing risk. Headquartered in Franklin, MI, NTM partners with multi-location businesses and compliance-focused industries that prioritize measurable outcomes and technological optimization.
Service Delivery Manager (SDM)
Reports To: Integrator / COO
Environment: Mid-Market / Enterprise MSP (Multi-client, SLA-driven operations)
Direct Reports: Service Desk Lead, Project Manager / Delivery Lead, Field Service Technicians
Position Summary
The Service Delivery Manager (SDM) is responsible for end-to-end IT service delivery across a mid-market/enterprise MSP environment. This role ensures consistent SLA performance, operational stability, and high-quality customer experience across all managed accounts.
The SDM acts as the primary operational owner of service health—balancing people leadership, escalation management, process discipline, and cross-functional coordination with engineering and project delivery teams.
A key expectation of this role is driving continuous optimization through automation, tooling, and AI enablement to improve efficiency, scalability, and service quality.
This is a highly visible leadership role requiring strong structure, calm decision-making, and the ability to drive accountability across technical and service teams.
Core Responsibilities
Service Delivery & SLA Performance
- Own day-to-day MSP service performance across all clients
- Monitor SLA adherence, ticket aging, backlog health, and service quality metrics
- Leverage dashboards, analytics, and AI-driven insights to proactively identify risks and trends
- Drive continuous optimization of service workflows to improve resolution speed and efficiency
- Serve as final escalation point for service-related issues
Customer Experience & Escalations
- Ensure consistent, predictable, high-quality customer experience
- Lead resolution of high-severity escalations with urgency and professionalism
- Utilize automation and knowledge systems to improve response consistency and speed
- Ensure all escalations are properly documented, resolved, and communicated
- Partner with Account Management on QBRs and strategic client reviews, incorporating service insights and improvement opportunities
Team Leadership & Accountability
- Lead and develop Service Desk, Field Technicians, and Project/Delivery resources
- Drive adoption of automation tools and AI-assisted workflows within the service team
- Conduct regular 1:1s, performance reviews, and coaching sessions
- Build a culture of accountability, continuous improvement, and operational excellence
- Enable teams to reduce manual effort through standardization and intelligent tooling
Operational Excellence, Automation & Process Governance
- Enforce SOPs, runbooks, security policies, and documentation standards
- Identify and eliminate inefficiencies through process optimization and automation
- Maintain PSA hygiene (time entry accuracy, ticket classification, billing integrity)
- Own service cadences including daily huddles and weekly operations reviews
- Continuously improve service delivery processes with a focus on scalability and repeatability
- Champion the use of AI and automation to reduce ticket volume, accelerate resolution, and improve consistency
Engineering & Cross-Functional Coordination
- Partner with Engineering leadership to ensure service stability and support alignment
- Collaborate on automation initiatives, platform optimization, and tool stack effectiveness
- Coordinate on incident response, platform health, and technical debt reduction
- Identify opportunities for AI, scripting, and workflow automation to improve service delivery efficiency
- Ensure engineering resources supporting service delivery are effectively prioritized
Onboarding & Project Oversight
- Ensure new client onboarding is consistent, predictable, and well-executed
- Incorporate automation and standardized processes into onboarding to reduce variability and risk
- Oversee Project/Delivery function to ensure:
- On-time implementation
- Clear communication
- Margin protection
- Minimal post-onboarding escalations
- Continuously refine onboarding to reduce manual effort and improve speed to steady state
Capacity, Optimization & Resource Planning
- Manage staffing levels and resource allocation across service teams
- Use data, forecasting, and automation to optimize resource utilization
- Proactively address workload imbalances and capacity constraints
- Improve efficiency through workload distribution, tooling, and process improvements
- Ensure service coverage aligns with SLA requirements and organizational growth
Key Performance Indicators (KPIs)
- SLA compliance rate
- Ticket backlog health & aging metrics
- Escalation frequency and resolution time
- Onboarding success rate
- Customer satisfaction (CSAT/NPS)
- PSA data accuracy and operational compliance
- Automation adoption rate and efficiency gains (e.g., reduced ticket volume, improved resolution time)
Ideal Candidate Profile
- Calm, structured leader who performs well under pressure
- Strong operational and process discipline mindset
- Data-driven decision maker with strong analytical instincts
- Experience driving automation, process optimization, and AI adoption in service environments
- Proven ability to lead technical and service delivery teams
- Excellent communicator and trust-builder with clients and internal teams
- Experienced in MSP, IT services, or enterprise IT operations environments
Principal Delivery Manager
Location: Charlotte, NC
Role Overview
As a Principal Delivery Manager, you embody the organization’s culture and values, setting high standards and leading digital teams to deliver exceptional work. You will play a pivotal role in driving the strategic direction and successful implementation of complex technology solutions, serving as a trusted expert who leads high‑impact projects and collaborates across disciplines. This senior‑level position is responsible for overseeing the delivery of high‑quality solutions, bridging the gap between business objectives and technical leadership throughout the project lifecycle. You will focus on aligning business goals, user needs, and strategic solution delivery to help elevate both the company and its clients.
The Work
Delivery efforts focus on technical solutions tailored to meet the unique scaling needs of clients. This includes:
Platform Configuration: Configuring and implementing solutions on platforms like Salesforce to ensure business needs are met.
Custom Embedded Solutions: Developing within enterprise platforms such as Salesforce and others, leveraging tools like Apex and Lightning Web Components to create scalable solutions. Custom Point Solutions: Building software solutions tied to specific business needs, deployed either as part of a suite or as standalone tools.
Integration Solutions: Configuring and developing system integrations that ensure optimal data integrity across platforms.
Responsibilities
• Lead and refine Agile processes and ceremonies to ensure incremental, high‑quality delivery and continuous improvement
• Analyze complex requirements and translate them into scalable, innovative delivery approaches
• Lead and manage end‑to‑end delivery of complex consulting projects, ensuring timelines, budgets, and client expectations are met
• Manage multidisciplinary teams while fostering a culture of continuous learning and excellence
• Serve as the senior point of contact for clients, building trusted relationships and owning account strategy
• Provide technical leadership and governance, including code reviews and defining standards and best practices
• Maintain project plans, schedules, and budgets while proactively identifying risks and removing obstacles
• Collaborate with sales and leadership to identify new business opportunities and contribute to proposals
• Ensure compliance with internal policies and quality standards while validating that solutions meet all functional and business requirements
Qualifications
• 10+ years of experience in technology consulting with a strong record of project delivery and team leadership
• 3+ years managing and leading teams with direct accountability for outcomes and client satisfaction
• Deep understanding of enterprise technology ecosystems and the ability to define solutions that meet business needs
• Exceptional verbal and written communication skills, with the ability to present technical concepts to executive stakeholders
• Experience with platforms such as Salesforce (Sales, Service, Experience Cloud), HubSpot, CPQ, Zendesk, and integration tools
• Extensive experience working in and leading teams within an Agile environment
• Strong analytical and problem‑solving skills with the ability to design efficient solutions for complex challenges
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field
• Salesforce certifications such as CTA, Administrator, or Developer are highly desirable
MSR Technology Group DBA Infomatics has been an Inc 500/5000 corporation for the last 7 years in a row. We have an urgent need for Salesforce Product Manager. Please find the job details below.
Title: Salesforce Product Manager
Location: Boston, MA (Remote)
Duration: Long Term Contract
Job Description:
Key Responsibilities
- Serve as the primary product owner for Salesforce Student Experience and Case Management solutions.
- Engage with academic and administrative stakeholders to understand needs, processes, and pain points.
- Facilitate collaborative design workshops/JAD sessions to define current state, desired outcomes, and solution concepts.
- Develop a clear future-state vision and translate it into actionable roadmaps and product strategies.
- Write high-quality user stories, epics, and acceptance criteria for development teams.
- Partner with Salesforce architects and developers to ensure solutions align with best practices and institutional goals.
- Lead initiatives tied to omnichannel case management, including telephony, digital engagement, and service workflows.
- Ensure solutions support a seamless, student-centered experience across the University.
- Promote AI tools and practices that enhance productivity, documentation, and delivery speed.
- Monitor success metrics and continuously improve product functionality and user experience.
Qualifications
Required:
- 5+ years of product management, business analysis, or CRM solution experience.
- Strong understanding of Salesforce, especially Service Cloud, Case Management, and omnichannel capabilities.
- Demonstrated ability to facilitate workshops, gather requirements, and translate complexity into clear recommendations.
- Exceptional ability to write structured, developer-ready user stories.
- Broad understanding of how business processes, data, UX, and technical architecture intersect.
- Proven ability to influence and communicate effectively with cross-functional teams.
- Comfort with using AI-powered tools to enhance personal and team effectiveness.
Preferred:
- Experience in higher education or large, complex organizations.
- Familiarity with Salesforce Experience Cloud, Marketing Cloud, or AI-driven service workflows.
- Experience with human-centered design or service design methodologies.
What Makes Someone Successful in This Role
- Deep curiosity about how processes, data, and systems work.
- Ability to translate business complexity into simple, actionable technical direction.
- Skilled facilitator of collaborative design workshops.
- Strong grounding in Salesforce capabilities, especially around Case Management, Service Cloud, and omnichannel communications.
- Comfort operating across multiple domains (business, UX, data, tech).
- Exceptional ability to write structured, developer-ready user stories.
- Natural inclination to use AI tools to increase productivity and effectiveness.
If you have the above skills/experience, please share your resume in confidence to:
Recruiter Name: Sravan
EOE
Future Technologies (FTI) is in search of a Program Manager to join our team in Dahlgren, VA.
Responsibilities:
- Organizing daily activities based on the goals of the customer
- Devising new programs that support the objectives
- Coming up with sustainable goals for the Work Area
- Develop budgets and plans for the programs
- Evaluating and assessing the programs’ risks
- Monitoring projects and overseeing project leads to ensure goals are met
- Meeting with customers to discuss program status and goals
- Ensure contract deliverables are accurate and on time
Qualifications:
- Thirty-six (36) years of general combat system experience, such as prior experience in one or more of the following: combat systems design/engineering, combat system computer program development, combat system certification, combat system simulation engineering, combat system operations, and life-cycle support.
- Twenty-two (22) years specific experience as follows:
- Experience in conducting and coordinating contractual activities, including monitoring and reporting contract performance status and metrics, plus financial coordination and reporting.
- Experience ensuring CDRLs are delivered in the appropriate format and within the defined schedule.
- Experience performing job estimation activities.
- Experience leading and managing large-scale, multi-site operations, support, and Life-Cycle maintenance effort of combat system and/or simulation hardware and software systems.
- Active Secret security clearance with ability to obtain TS.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. U.S. Citizenship may be required for certain positions.
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis.
Clearance Requirement For This Role: Active TS/SCI
We are seeking a highly skilled Senior Full-Stack Software Engineer to support an AI-enabled classroom initiative for the U.S. Army Intelligence community at Fort Huachuca. This role is part of a cornerstone Phase 1 effort that is expected to scale into multiple contracts and support broader Army Intelligence training programs.
The engineer will work closely with the Prime and government stakeholders to integrate AI-driven capabilities into an on-premise training environment, validate system performance, and support operational sustainment.
Position Description:
Location: Primarily Remote (Work-from-Home) with Temporary Duty Travel (TDY) to Fort Huachuca, AZ
Travel: 1-2 weeks per sprint; approximately 3-4 total trips during installation phase
Target Start: ASAP
Contract Length: 12 months base with
* 6 months: Development & Delivery
* 6 months: Operational Support
Key Responsibilities:
* Design, develop, and integrate full-stack software solutions for an AI-enabled classroom environment
* Most likely technologies to be used: Java, Golang, React, Vert.X, Jblocks
* Participate in Agile/Scrum sprints, collaborating with other team members to include engineers, architects, and program leadership
* Support on-premise system installations and systems integration efforts
* Integrate custom development with Prime-provided software and testing environments
* Ensure robust testing and validation are built into the development lifecycle for mission-critical delivery
* Support validation of system capabilities through live classroom training events
* Provide operational support post-delivery, troubleshooting and optimizing system performance
* Work directly with end users and customers in a highly collaborative, on-site environment during TDY periods
Remote working/work at home options are available for this role.
