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IT Helpdesk & Support Manager

Exciting opportunity to join a growing Fortune 500 organization!

You will manage a team of 20+ IT Support Techs and will oversee the day-to-day operations across numerous locations in the NE. Your mission is to balance tactical daily operations with strategic process improvements.

This is a direct hire position.

You will be based in an area southwest of Boston (Canton/Norwood/Walpole general area) with oversight for locations in MA, MD, VA, and RI (potential future expansion to other NE states). You will travel to various locations, as needed (majority of travel will be day trips, with approx. 20% overnight trips).

Excellent benefits include: 10% target bonus, 401k match, stock awards, flex time, paid training, etc.

RESPONSIBILITIES:

• Lead, mentor, and supervise 20+ IT Support Techs and ensure the delivery of an exceptional IT Service Experience
• Manage daily Helpdesk operations, including staff schedules & workload distribution
• Ensure prompt response & resolution of incidents/service requests while monitoring ticket queues & performance metrics
• Establish & enforce Helpdesk policies, procedures, & SLAs
• Act as primary escalation point for complex or critical technical issues
• Identify recurring technical issues & implement root-cause solutions to improve stability
• Maintain & improve internal documentation, Knowledgebase, & SOPs
• Oversee onboarding & ongoing training programs for IT Technicians
• Prepare reports & executive dashboards re: Helpdesk performance, trends, improvement areas
• Coordinate with other IT teams to resolve system-wide problems & ensure compliance
• Collaborate with various depts. to ensure IT support alignment with business goals

REQUIRED:

• 1+ years as an IT Support/Help Desk Manager, including hire/fire responsibility
• 5+ years of hands-on IT Support or Helpdesk experience
• Strong technical understanding of IT systems, hardware, software, & networks
• Ability to mentor & train new IT Technicians
• Experience with ITSM systems & remote support tools
• Experience in data management & reconciliation
• Strong analytical, problem-solving, communication, & customer service skills
• Must have a driver mindset with a high sense of urgency in a fast-paced environment
• Must pass a background check & drug test (excluding THC)
• Must have a valid driver's license, reliable vehicle, & clean driving record

PREFERRED:

• ITIL certifications
• Budgeting & vendor management experience
• SLA & KPI management experience
• Cybersecurity compliance knowledge

W2 ONLY; NO 3rd Parties, C2C, or Visa Sponsorship

The IT Project Coordinator will be responsible for planning, managing, and executing cross-functional IT projects to support our client's business goals. The role requires strong collaboration, organizational, and stakeholder management skills, with a focus on meeting project timelines and budgets.

Key Responsibilities:

• Coordinate the activities between all the teams that need to make changes
• Will be mostly normal hours; may require some flexible time for updates, when necessary, after hours
• Oversee and develop a project task list (tracker), risk/issue/action, project contacts and a full-scale project plan as required within our client's United States Inc.'s approved applications and systems
• Assemble and coordinate project resources both internally, externally, and with 3rd parties
• Manage project budget, resource allocation, project plan, project trackers and project timelines as required
• Communicate expectations to stakeholders and team, gaining acceptance and accomplishing customer business objectives
• Work with the Resource Management Group to explore ways to drive efficiencies on third party project delivery

Qualifications:

• 3+ years' experience in Project Coordination
• Strong VAR (value added reseller) experience
• Proficiency in Microsoft Word, Excel, and Project
• Excellent customer interfacing skills
• Strong communication skills, both written and verbal
• Proven experience in effective meeting facilitation

Job Summary:

We are seeking a detail-oriented IT Asset Management / IT Operations Executive responsible for managing the complete lifecycle of IT assets. The role involves provisioning laptops for new employees, coordinating international shipments, recovering assets from exiting employees, and ensuring devices are reimaged and prepared for reuse. The candidate will play a key role in maintaining efficient asset tracking and inventory management.

Key Responsibilities:

• Laptop configuration and provisioning for new joiners, ensuring devices are ready as per company standards before onboarding.
• Coordinate and manage international shipments of IT assets, including documentation, logistics coordination, and tracking.
• Handle asset recovery from exiting employees and ensure timely return of company-issued devices.
• Reimage and prepare returned devices for reissue, ensuring systems are properly wiped, updated, and compliant with company policies.
• Maintain accurate records of IT assets and ensure proper tracking across procurement, deployment, recovery, and disposal.
• Support overall IT asset lifecycle management including inventory monitoring, audits, and reporting.
• Coordinate with internal teams such as HR, IT support, and logistics to ensure smooth asset allocation and recovery.
• Ensure compliance with company IT policies and security standards during asset provisioning and reallocation.

Required Skills & Qualifications:

• Experience in IT Asset Management, IT Operations, or End User Support.
• Knowledge of laptop provisioning, imaging, and device preparation processes.
• Experience with asset tracking tools or inventory management systems.
• Strong coordination skills for handling logistics and international shipments.
• Good documentation and record-keeping abilities.
• Basic knowledge of operating systems, device configuration, and IT security practices.
• Strong organizational and communication skills.

At Saint Mary’s Hospital, our Medical Surgical/Ortho-Neuro-Ortho Unit is a 27-bed unit specializing in the care of adult patients with stroke, orthopedic, and neuro-spine conditions. In addition to these specialties, nurses on this unit care for patients with a wide range of medical and surgical needs, delivering high-quality, compassionate care in a collaborative and supportive environment.

This unit also utilizes a Virtual Nurse, the Together Team Model, as part of our care team. The Virtual RN brings a minimum of 7 years of experience and provides essential support to bedside staff, including assistance with admissions, discharges, patient education, purposeful rounding, and enhancing team communication.

What You Will Do:

• Deliver compassionate, evidence-based nursing care to adult patients with diverse medical and surgical needs.

• Collaborate with interdisciplinary teams to develop and implement individualized care plans.

• Monitor patient progress, administer medications, and perform treatments in accordance with hospital protocols.

• Educate patients and families on post-operative care, rehabilitation, and recovery processes.

• Maintain accurate documentation and ensure compliance with safety and quality standards.

Required:

• Graduation from an accredited nursing school

• Valid RN License in Connecticut

Preferred:

• Bachelor's degree in Nursing

• The ideal candidate will have one or more years of medical-surgical or neuro/ortho in an acute inpatient setting.

• BLS/CPR certification (American Heart Association or American Red Cross)

Position Highlights:

• Full Time: 36 hrs/week-Day Shift

• Rotating Every 3rd Weekend and every other Holiday

Ministry/Facility Information:

Saint Mary’s Hospital, operating since 1909, is a Catholic, not-for-profit, community teaching hospital dedicated to serving patients in Waterbury, CT, and the surrounding communities. What sets us apart is evident from the moment you walk through our doors: the genuine warmth and attentiveness of our physicians and nurses, the pristine condition of our facilities, and the way we strive to make patients and their families feel cared for, akin to being a cherished member of our own family.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

The Student CT Technologist will perform procedures on patients of all ages, according to approved protocols, radiation safety, and established exam indicators.  Duties include:

• Schedules and obtains history from patients. 

• Evaluates the appropriateness of requested exams to assist radiologists. 

• Maintains knowledge of equipment and instruments/supplies pertinent to high quality exams. 

• Provides effective internal and external patient communication consistent with age and mental capacity.  

• May travel between SARMC and SAMC-Nampa.

SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:

• Registered as a Radiologic Technologist (RT) by the American Registry of Radiologic Technologists (ARRT).

• Colleague must have and maintain an active Medical Imaging License issued by the Oregon Board of Medical Imaging (OBMI). 

• Colleague must obtain and maintain an active Oregon license prior to providing any services in Oregon.

• Colleague must also obtain and maintain an active CT temporary 6-month Medical Imaging License issued by the Oregon Board of Medical Imaging (OBMI) before and during CT cross training. 

• Training must be complete within 12 months as the temporary is only renewable once with the state of Oregon. 

• Basic Life Support for Healthcare providers certification from either AHA, ARC or the Military Training Network is required at hire unless currently certified in ACLS and/or PALS or as defined in the SAHS Certification Crosswalk.

GOOD TO HAVE:

• Previous Radiologic Technologist experience in a hospital setting. 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

:

• Assesses, plans, and implements nursing care for patients of diverse ages while ensuring patient comfort.

• Practices safe patient handling techniques and is proficient with aseptic techniques.

• Continues to evaluate assigned patients and provides ongoing treatment.

• Anticipates, identifies, and responds to educational and emotional needs of patients and families.

• Guides and directs healthcare personnel (i.e. Patient Care Technicians) in caring for patients.

• Maintains knowledge of equipment set-up, maintenance, and use (i.e., IV pumps, monitoring equipment, and drainage devices). Utilizes safeguards such as IV pump drug library and monitor alarms whenever available to maximize patient safety.

• Initiates emergency support measures (i.e., cardiopulmonary resuscitation, protecting patient from injury).

• Utilizes hospital information system to process orders/data and retrieve patient information. Documents procedures in patient medical record.  Maintains knowledge of documentation requirements needed for patients' records.

Cares for patients during Cardiac Cath Lab procedures which include, but are not limited to, coronary angiography, PTCA, stents, pediatric and adult heart catheterizations, peripheral PTA, EPS, Ablation, PPM, ICD, Valvuloplasty, and laser procedures

• Maintains readiness of equipment in procedure rooms. Acquires supplies needed for procedures and passes to physician or assistant maintaining sterile technique. Assists in maintaining inventory control.

• Transports patients to and from procedure rooms.

• May apply manual pressure to puncture site to obtain hemostasis following procedure.

• Serves in a charge/leadership role based on skill and unit needs. When assigned charge, makes patient assignments; triages patients; and problem solves with staff, physicians, patients, families, and ancillary departments.

• Assists in quality control.

• Takes assigned call as defined in unit specific policy manual.

• Assists with patient care duties/tasks (i.e., emptying drainage devices, ambulating, and hygiene).

• Assists with clerical duties (i.e., maintenance of chart, patient record, and answering phones and call lights).

• Provides orientation/education for staff, students, and other hospital and community organizations as requested.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.