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Duration: 6 months with potential for extension/conversion
Location: 100% Remote
ServiceNow ITSM Pro and ITOM Technical Solution Architect
We are seeking a highly skilled and experienced ServiceNow ITSM Pro and ITOM Technical Solution Architect to join our team. The successful candidate will have hands-on experience with ServiceNow ITSM Pro and ITOM platform and will be responsible for designing and implementing the overall architecture and technical solution for our ITSM Pro and ITOM platform.
Credentials: Required
* ServiceNow Certified System Administrator (CSA)
* ServiceNow Certified Implementation Specialist (CIS) - ITSM Pro and ITOM
Nice to have:
* ITIL Foundation Certificate in IT Service Management
* ITIL Intermediate Certificate in Service Design
* ITIL Intermediate Certificate in Service Transition
Required Experience:
5+ years of related work experience or equivalent combination of transferable experience in Technology application design and development
5+ years of work experience designing systems/applications architecture on progressively complex IT projects.
Required Education:
Related Bachelor's degree in an IT related field or relevant work experience
Key Responsibilities:
1. Develop and implement ITSM Pro and ITOM solution architecture, design, and configuration, with hands-on experience in ServiceNow platform
2. Ensure solution meets business needs, is scalable, secure, and cost-effective, with a focus on delivering high-quality solutions
3. Collaborate with stakeholders to gather requirements and define solution scope, with excellent communication and interpersonal skills
4. Design and implement ITSM Pro processes, workflows, and integrations (Incident, Problem, Change, Service Request, etc.), with hands-on experience in ServiceNow ITSM Pro
5. Design and implement ITOM processes, workflows, and integrations (Discovery, Orchestration, Event Management, etc.), with hands-on experience in ServiceNow ITOM
6. Develop and maintain technical documentation, including solution designs and architecture diagrams, with excellent technical writing skills
7. Provide technical guidance and support to junior architects and implementation team members, with a focus on knowledge sharing and team collaboration
8. Ensure solution aligns with ITSM and ITOM best practices and ServiceNow guidelines, with a focus on delivering high-quality solutions
Hands-on Experience:
* 3+ years of hands-on experience with ServiceNow ITSM Pro and ITOM platform
* Experience with ServiceNow configuration and customization
* Experience with ITSM and ITOM processes and best practices (ITIL, etc.)
* Experience with integration with other ServiceNow modules (CMDB, Asset Management, etc.)
* Experience with IT architecture and design principles
* Experience with scripting languages (JavaScript, etc.)
* Experience with data modeling and database design
Technical Expertise:
* ServiceNow ITSM Pro platform (Incident, Problem, Change, Service Request, etc.)
* ServiceNow ITOM platform (Discovery, Orchestration, Event Management, etc.)
* ITSM and ITOM processes and best practices (ITIL, etc.)
* ServiceNow configuration and customization
* Integration with other ServiceNow modules (CMDB, Asset Management, etc.)
* IT architecture and design principles
* Scripting languages (JavaScript, etc.)
* Data modeling and database design
Leadership and Collaboration:
* Serve as a technical advisor and subject matter expert for ITSM Pro and ITOM solutions
* Collaborate with cross-functional teams to resolve technical issues and implement solutions
* Provide technical guidance and mentorship to junior architects and implementation team members
* Facilitate design and implementation of flexible, scalable, and cost-effective solutionsPosition is offered by a no fee agency.
Overview
We are looking for a technically strong, business-minded developer to design, build, and maintain internal applications and automations that improve how our team’s work. This role supports business processes, data, and technology and plays a key role in modernizing workflows across the organization. This role is suited for a strong mid-level to senior developer who can work independently while collaborating closely with team members and stakeholders.
While Microsoft Power Apps and Power Automate are core tools today, this role goes beyond low-code development. The ideal candidate brings strong fundamentals in application design, data flow, and user experience, with the ability to build scalable, secure, and well-documented solutions that can grow with business.
Key Responsibilities
- Design, build, and maintain end-to-end internal business applications using Microsoft Power Apps and related technologies.
- Develop business logic and workflow automation using Power Automate, integrating with internal and external data sources including Dataverse, SharePoint, SQL databases, and third-party APIs.
- Partner with stakeholders and leadership across multiple departments to understand business processes, gather requirements, and translate needs into practical, scalable technical solutions.
- Design secure, role-based solutions with appropriate permissions, governance controls, and environmental strategies following Power Platform ALM best practices.
- Ensure applications are well-structured with clean data flow, clear separation of logic, and thoughtful handling of edge cases and exceptions.
- Monitor, enhance, and support existing applications and automations to improve reliability, performance, and user adoption over time.
- Produce clear and thorough documentation covering business requirements, technical design, data structures, workflows, and known constraints.
- Contribute to and follow established development standards, templates, and best practices to ensure solutions are consistent, maintainable, and easy for other developers to support or extend.
- Provide technical guidance and information sharing with the team and collaborate on problem-solving with less-experienced developers.
Technical Requirements (Must Have)
- Hands-on experience building and maintaining custom, end-to-end applications using Power Apps.
- Strong experience developing business logic and workflows using Power Automate.
- Experience integrating multiple data sources, including Dataverse, SharePoint, SQL databases, and external APIs.
- Ability to design secure, role-based solutions with an understanding of Power Platform governance, environments, and ALM practices.
- Strong understanding of user-centered design principles and how they influence application structure, usability, and adoption.
- Proven ability to design solutions with well-organized data flow and clear movement of information between systems.
- Strong written communication skills, with the ability to create detailed technical and functional documentation.
Preferred Skills
- Power BI development experience using existing datasets and data models.
- Strong working knowledge of DAX and Power Query (M language).
- Experience building reports or dashboards that support operational or financial decision-making.
Experience Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field
- 3-5 years of experience designing and delivering business applications or workflow automation solutions.
- Demonstrated experience delivering end-to-end solutions.
- Experience partnering directly with business stakeholders to translate operational needs into scalable technical solutions.
UI & Front-End Development Foundations
Even when working within low-code platforms, developers in this role are expected to understand core UI and front-end concepts, including:
- HTML, CSS, and JavaScript fundamentals
- Component-based design and reusable UI patterns
- Responsive design principles
- Basic state management concepts
- Accessibility and usability best practices
Our recruiting process is centralized and is handled by our HR Department. If we are sent unsolicited resumes from recruiters, we will not pay any recruiting fees. Unsolicited resumes are any resumes sent to us by a recruiter who has not been pre-approved by HR, has not signed our contract, and has not been requested by our HR Department to search for a specific position.
The Technical Project Manager (TPM) has three main responsibilities:
- Project Manage all technical tasks during implementation and upgrades.
- Install and configure servers and the Care Logistics applications in Amazon Web Services (AWS) and on premise.
- Perform technical operations and oversee availability, performance, and supportability of our observability infrastructure.
The TPM acts as the project manager and liaison between Care Logistics and the customer for all technical activities. The TPM is responsible for coordinating the system configuration, sizing, ordering, and installation while technically engineering and managing the integration of Care Logistics solutions. They work closely with Solutions Delivery and customer resources in support of organizational objectives. Solutions Delivery functions include project delivery tasks such as solution sizing, technical project planning, customer guidance, system installation, system validation, system testing, technical training, and support of technical onsite events. The TPM facilitates DevOps functions between development and the Solutions Delivery teams to ensure technical operations are correctly executed, effectively communicated, and continuously improved.
ESSENTIAL RESPONSIBILITIES:
Solutions Delivery Functions
- Delivery components of customer project tasks which include:
- Assist with the design and implementation of new technologies
- Assist with the sizing of customer systems
- Train new employees on all aspects of the role
- Considered a Subject Matter Expert for all aspects of the technology and project delivery
- Install and troubleshoot software, hardware, and services necessary to support Care Logistics solutions
- Lead the engineering of hospital customer’s technical solutions
- Lead, plan, organize and drive the design, testing, and implementation of Care Logistics software solutions and related advisory services
- Educate customer on technical aspects of the Care Logistics system
- Interface with service and hardware system vendors to build and configure systems
- Participate in onsite customer events, including technical go-live
- Technical Operations and Observability:
- Manage alert and monitoring configuration
- Collect, aggregate, and visualize metrics to provide actionable insights
- Advise right-sizing of AWS infrastructure resources to optimize cost and performance
- Manage incident response
- Provide insight to Cloud Center of Excellence
- Additional tasks which include:
- Provide primary technical support for project team members
- Provide Tier 2 level support for Care Logistics Support team
- Create and maintain internal environments for use by Care Logistics Client Engagement team
- Create Knowledge Base articles and other technical documentation for use by Care Logistics employees and customers
- Define and maintain a clear, concise documented process for the implementation and integration of the system
- Collaborate with teammates to troubleshoot and maintain existing application modules
- Participate in DevOps initiatives to improve products and operations
QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:
REQUIRED
- Bachelor’s degree in Computer Information Systems or equivalent experience
- PMP certification and/or equivalent experience
- 2-4 years hands on experience using Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
- 2-4 years of monitoring systems experience using tools such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
- 4-6 years demonstrated project management experience
- Advanced operation and maintenance of Linux (Red Hat Operating System)
- Demonstrated advanced analytical and troubleshooting skills
- 3+ years integrating software/hardware systems in client-server and cloud environments
- Proven organizational and delivery skills
DESIRED
- AWS certification desired
- Automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
- Operational best practices related to systems operation and maintenance in on-premises and AWS production environments
- Industry standard application/applet containers such as Tomcat
- PostgreSQL and Aurora Databases (installation, configuration, and operation)
- Production High availability server environments
- Complex hardware and software installations
- Management of enterprise reporting tools and/or related technologies
- Project delivery, operations, and support using DevOps and/or Agile methods
- Support leadership experience
- Use of ticketing systems such as JIRA and/or related incident management tools such as OpsGenie
- Comprehension of related scientific and technical journals, abstracts, financial reports, and legal documents.
- Preparation of articles, abstracts, editorials, journals, manuals, and critiques.
- Preparation and delivery of comprehensive presentations, participation in formal debate, extemporaneous communication, and professional communication before an audience.
- Professional certifications in related industry skills such as DBMS, CISSP, ITIL, Agile, and Lean are a plus
KNOWLEDGE, SKILLS, AND ABILITIES:
- Develop strong and productive working relationships with others
- Form strong team bonds and enhance team performance
- Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities
- Cope with rapidly changing information in a fast-paced environment
- Proven communication, interpersonal, analytical, and organizational skills
- Proven ability to properly communicate with customers (in person and via phone) and manage expectations during a project
- Work both independently and as a member of the implementation and support team
- Manage multiple concurrent activities, all with fluctuating deadlines, by working with other departments, both internal and external
- Quickly identify and resolve issues
- Quickly understand complex concepts
- Excellent oral and written communication skills
- Excellent customer management skills
- Above average observational skills to collect data and validate information
- Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems/needs.
- Effectively represent Jackson Healthcare/Care Logistics values and principles in decision-making and actions
- Support leadership and/or project management
- Excellent troubleshooting skills
- Excellent organizational and delivery skills
- Install, configure, and manage hardware and software in AWS and on-premises environments
- Provide specifications for system hardware and AWS service requirements
- Implement complex system solutions involving multiple technologies
- Control and implement complex system and application feature configurations
- Troubleshoot complex system and technical issues
- Read and understand system and application logs
- Proven ability to communicate and teach complex technical concepts to less technical resources
- Excellent communications and interpersonal skills, as well as analytical and problem-solving skills
- Excellent documentation skills
REQUIRED KNOWLEDGE
- Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
- Monitoring systems such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
- In-depth knowledge of Linux (Red Hat Operating System) concepts and operations in a production environment
- VMware, Web servers, DBMS, Reporting and analytic tools
- Project Management Methodologies
- Advanced PC knowledge including proficiency with MS Outlook, Word, Excel, and PowerPoint
DESIRED KNOWLEDGE
- Knowledge automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
- Understanding of high availability server environments
- Hardware and software installation techniques
- Healthcare Information Systems
- Enterprise reporting tools
- DevOps and Agile methodologies related to project delivery, operations, and support
- Ticketing systems such as JIRA and related incident management tools (such as OpsGenie)
TRAVEL REQUIREMENTS & WORKING CONDITIONS:
- 10-80% travel required
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell
- The employee must frequently lift and/or move up to 50 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.
We are currently seeking an experienced leader to join our Procurement Leadership team as Director of Procurement - Packaging Sourcing & Engineering for North America. This person will partner with the VP of Procurement in cultivating a high performing organization, and will be responsible for leading our packaging sourcing and packaging engineering teams. You will be responsible for end-to-end Packaging execution across our various brands; driving sourcing strategy, design innovation, quality and product testing and evaluation. The Director will have the opportunity to both build new functions and manage our established teams as we continue to grow and scale our volume and product range.
You will...
- Serve as key member of the Procurement Leadership team.
- Grow a high performing team, providing leadership, coaching and developmental support to Associate Directors & Strategy Managers of packaging sourcing and packaging engineering.
- Cultivate a strong team culture consistent with HelloFresh's core values and drive sourcing and technical best practices throughout your organization.
- Work closely with senior leadership to develop a sourcing and product innovation roadmap that supports company goals. Set and oversee the achievement of OKRs on cost, growth and innovation, risk management, supplier performance, and team development and enablement.
- Build and drive annual budgets and savings initiatives by collaborating with business partners and Finance, specifically as it relates to our Packaging spend. Communicate monthly category performance to the Senior Leadership team.
- Lead the packaging engineering team to drive continuous improvement in packaging quality and design, and drive best practices in product evaluation and testing.
- Continue to scale our supplier network and manage capacity to meet the demand of HelloFresh's multi-brand growth strategy.
- Partner cross functionally and work closely with our supplier network to identify and deliver on opportunities to drive improved customer experience through both existing product optimization and new product development.
You are...
- A packaging procurement leader with an appetite for building scalable teams and enabling innovative, high-quality products
- An expert negotiator who has handled multi-million dollar contract negotiations
- A creative problem solver with a process improvement mindset
- Data-driven decision maker who is passionate about bringing that mentality to their team
- A strong leader with a proven track record of managing large and diverse teams
- Detail-oriented – You possess strong organizational skills and consistently demonstrate a methodical approach to all your work
- A self-starter – You are highly motivated and passionate; you're eager to take on new projects without knowing exactly what you will uncover
- Agile – You thrive in fast-paced and dynamic environments and are willing to get deep into the weeds where needed
- A strong communicator who can easily communicate complex solutions cross functionally and to upper management
You have...
- 15 years of experience in Procurement, with relevant experience in the packaging industry
- A degree in Supply Chain Management, Packaging Engineering, Business Administration or related field is preferred
- Packaging sourcing, manufacturing, engineering or design experience is preferred
- Hands-on experience through roles in purchasing, procurement, or logistics, where you have developed skills in negotiation, supplier management, cost control & quality improvement
- Flexibility to travel (up to 30%)
- Fluent in Google Suite applications
You'll get...
- Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
- Generous PTO and flexible attendance policy
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
- Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
- Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain
This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.
New York Pay Range
$161,330—$215,130 USD
This position is also eligible for the HelloFresh equity plan.
About HelloFresh
We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company's commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.
We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.
To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.
HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:
- Europe:
- APAC:
- United States:
- Canada:
Join the team leading the next evolution of virtual care.
At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.
Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.
Summary of Position
The AI SolutionsSpecialistis responsible forpartnering with business and technology stakeholders to design, integrate, and deliver AIpowered conversational agents and workflow automation solutions across the enterprise. This roleleads tothe technical implementation of AI platforms and agent development tools, ensuring secure, scalable, and compliant solutions that drive productivity and business value.Deep coding expertise is notrequired. However, the candidate must understand modern technology stacks, AI concepts, and system integration terminology.The ideal candidate will thrive inan evolving,fast-changingenvironment,where AI capabilities and standards continue to mature.Essential Duties and Responsibilities
- Work closely with business stakeholders toidentifyautomation opportunities.
- Lead the technical set up and integration ofconversational AI platform & agent development studiowithin the enterprise environment.- copilot agents preferred, deploying across enterprise not for personal use.
- Analyze business processes, data flows, and system architectures to support AI solution design.
- Support configuration and deployment of AI-powered agents,applications,and workflows.
- Design,build,and customize AI agents to automate workflows and improve productivity.
- Utilizedata platforms such asMicrosoft Fabric, Snowflake, Databricks, AWSfor data orchestration, governance, and compliance.
- Ensure seamless interoperabilityof agentsacrossMicrosoft and other enterprise applications asrequired.
- Evaluateand implement secure API integrationswith enterprise systems using APIsandconnectors to enable data exchange and workflow automation.
- Apply best practices for data security, identity management, and compliance with organizational and regulatory standards.
- Apply analytical judgment to assess feasibility, scalability, data readiness, and risks of AI use cases.
- Collaborate withcybersecurityand product teams to build robust AI solutions
- Test new AI agent enhancements, integrations, and fixes prior to release to ensure quality and expected behavior.
- Track and analyze performance metrics, including response quality, speed, reliability, andcost-effectivenessof AI agents and automated workflows.
- ContinuouslyoptimizeAI solutions based on performance data, user feedback, and evolving business needs.
- Document requirements, solution designs, architecture diagrams, and integration approaches in a clear and concise manner.
- Contribute to internal standards, reusable patterns, and best practices for AI agent and automation development.
- Support knowledge sharing and enablement across technical and business teams.
Qualifications Expected for Position
- Bachelor's degree in computer science, Information Systems, Engineering, Data Science, or a related fieldor equivalent combination of education and relevant professional experience.
- Advanced certifications or coursework in cloud platforms, data engineering, or AI/ML preferred.
- 3+years of experience in solution architecture, systems integration, automation engineering, or applied AI roles.
- 1+ year demonstrated ability to design, build, and deployAI-poweredagents, workflows, or conversational applications.
- Proven experience working directly with business stakeholders to translate operational needs into scalable technical solutions.
- Hands-on experience implementing enterprise automation or conversational AI solutions across multiple departments or use cases.
- Experienceoperatingin regulated orsecurity-consciousenvironments, supporting compliance and governance requirements.
- Strong experience designing and implementing enterprise system integrations using APIs, connectors, and automation frameworks.
- Experience working with modern data platforms (e.g.,Microsoft Fabric, Snowflake, Databricks, AWS) to support data orchestration, access control, and compliance.
- Solid understanding of identity management, access controls, and data security best practices.
- Ability to assess AI solution feasibility, including data readiness, scalability, performance, and cost considerations.
- Strong analytical andproblem-solvingskills with the ability to apply sound judgment to ambiguous or emerging AI use cases.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to nontechnical audiences.
The base salary range for this position is$130,000 - $140,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.
We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.
As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.
Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why join Teladoc Health?
Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.
Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.
Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.
Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.
Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.
Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.
Job Title: Technical Project Lead
Location: Philadelphia, PA
Schedule: Hybrid (Onsite Tuesday–Thursday)
Overview
We are seeking an experienced Technical Lead to oversee the design, development, and delivery of integrated, technically sound solutions across complex programs and projects. This role will serve as the primary technical point of contact, ensuring successful execution of all ISD technical deliverables while partnering closely with Project and Program Managers.
Responsibilities
- Own end-to-end delivery of integrated technical solutions for assigned projects and programs.
- Serve as the primary technical liaison to Project/Program Managers and ISD leadership.
- Provide technical leadership for all ISD deliverables, ensuring alignment with project scope, timelines, and quality expectations.
- Maintain accurate project schedules and status reporting across time, cost, and scope.
- Manage and track technical resource plans, budgets, and burn rates; escalate risks as needed.
- Develop and validate technical work estimates throughout the project lifecycle.
- Identify technical resource requirements and ensure accurate time tracking within enterprise systems (e.g., Empire Time, Clarity).
- Participate in project meetings and take ownership of ISD technical components and deliverables.
- Troubleshoot, resolve, and act as the escalation point for complex technical issues.
- Ensure on-time, on-budget, high-quality delivery of all technical components.
- Promote strong team collaboration and ensure consistent, cohesive delivery across technical teams.
- Communicate effectively with project stakeholders regarding technical performance, risks, and issues.
- Provide consultative support on technical matters to other organizational teams (e.g., Informatics).
- Oversee quality across all technical project artifacts and ensure all required SDLC documentation is completed.
- Maintain accurate monthly Estimate-to-Complete (ETC) forecasts for assigned projects.
Qualifications
- Bachelor’s degree preferred or equivalent professional experience.
- 5+ years of experience designing, developing, and supporting APIs using MuleSoft Anypoint Platform or similar middleware technologies.
- 5+ years of experience as a developer and/or technical lead.
- Strong background with Agile and Waterfall methodologies.
- Experience with TFS and Azure DevOps for code management, testing, and review.
- Hands-on technical expertise with prior development experience and familiarity with SDLC processes.
- Healthcare EDI experience is beneficial but not required.
- Must have an Android or iOS device compatible with the Microsoft Authenticator app.
The Sr. IT Solutions Engineer helps design innovative solutions to support business and IT process improvements.
This position requires at least one functional ERP and technology competency with the ability to support
solution definition and design. The ability to design solutions at a technical configuration level and document
functional specifications is essential. This is primarily a delivery position for a specific functional area.
Stabilization support is expected with the ability to document and transfer knowledge as required.
This is position which requires a high degree of technical knowledge. Effective communication and
prioritization skills are required.
This is an onsite role in Rochester, New York.
Responsibilities:
- Participate in high performance teams which deliver (design, configure, develop, test, train,
- document, implement and stabilize) technical and business process solutions
- Work directly with stakeholders to analyze current business process requirements,
- understand gaps, and create functional specifications for improvements
- Provide stabilization and escalation support, performing knowledge transfer as required
- Mentor, manage and coach IT professionals to create productive, high-performance teams
- Ensure ongoing, auditable compliance with legal and regulatory requirements
Preferred Knowledge:
- Application and business process design
- Third-party API integration
- SAP ERP experience: SAP PP/MM/QM
- Ability to lead the design, configuration and optimization of technical solutions including SAP PP/QM modules to support manufacturing solutions
- ABAP debugging and technical troubleshooting
- IT technology and data management
- Application development
Required Education:
- Bachelor's degree required
From applied research to advanced engineering, the Engineering Technologist team has the expertise to
shape ground-breaking products, material and processes. It’s a fascinating field of work. We’re involved in
assessing the competition, developing technology and product strategies and generating intellectual
property. We lead technology investigations, analyze industry capabilities and recommend potential
acquisitions or vendor partner opportunities. Our insights influence product architecture and definitions.
And we work with colleagues across the business to ensure our products always lead the way.
Join us to do the best work of your career and make a profound social impact as a Technical Staff- Network Architect on our Engineering Technologist Team in Round Rock, Texas
What you’ll achieve
Participate in the development of next-generation large-scale AI Infrastructure to include accelerated
compute, AI Fabric and AI optimized storage. Engage with high profile AI customers to optimize solutions
for their applications and tune systems for maximum performance. Drive innovation at datacenter level
with liquid cooling technologies and power density.
You will:
Drive Network and Fabric design based on customer requirements and required infrastructure. Address
InfiniBand, Ethernet, Accelerated Fabric Link (AFL) and other Fabric topologies that scale based on
datacenter requirements. Define Network topologies that are optimized for Training and Inferencing.
•Lead the development of end-to-end AI network architecture including Graphics Processing
Unit (GPU)-GPU, server-storage, in-rack cabling and optical design at the datacenter level
• Optimize the network topology and configuration to maximize performance of AI clusters
• Work closely with key external partners to create differentiated solutions
• Develop networking software, solutions and architecture to integrate with AI frameworks
and applications
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking
for with this role:
Essential Requirements
• Expert understanding of key networking technologies to include switches, network-interface
cards (NIC), Data Processing Units (DPU) and AI Fabrics
• Experience in AI framework integration (e.g., TensorFlow, PyTorch, Kubernetes for ML
workloads)
• Experience with data center network design and optical distribution
• Knowledge of networking protocol industry standards
• Customer and partner project/program leadership experience; must have ability to
understand and assess customer requirements, develop technical solutions based on
customers geographical area, negotiate conflicting interests and prioritize deliverables to
achieve the best possible outcome for all stakeholders; need to be able to travel 20%-30%
Desirable Requirements
• 15+ years industry experience with bachelor’s degree or equivalent skill
• Possess relationships with key suppliers of networking products
Compensation: Dell is committed to Fair and Equitable compensation practices. The Base Salary Range for this role is $230,000 - $297,000
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Job ID: R286864
Role Overview
The Technical Designer is responsible for executing complex technical development for high-end swimwear and resort collections. This role owns fit, grading, construction logic, and technical documentation for new and complex styles.
Core Responsibilities
Technical Development
- Create and maintain tech packs for new base and fancy styles
- Develop POMs, grading rules, and construction specs
- Execute complex OPR edits and post-testfit revisions
- Ensure consistency across all colorways and production runs
Fit & Engineering
- Lead fit analysis during PP testfits
- Troubleshoot fit, grading, and construction issues
- Communicate with Creative Director on technical design issues and questions
- Partner with Creative Director, Patternmaker, PP Manager, and QC team on technical resolutions
- Analyze fabric behavior and apply appropriate technical solutions
Systems & Documentation
- Create and maintain products in PLM (Backbone)
- Ensure technical accuracy across specs, BOMs, and construction pages
- Support documentation of brand-specific technical standards
Qualifications
- 4+ years of technical design experience in high-end swimwear or lingerie
- Strong grading and fit expertise across multiple size ranges
- Experience with complex stretch fabrics
- Proficiency in Adobe Illustrator and PLM systems
- Detail-oriented, solutions-driven, and fast-paced
- High Level understanding of Fashion Math and construction principles
- Ability to work in a fast-paced, high-volume environment
The Associate Director, BU Technical Services (or Technical Services Leader (TSL)) provides strategic technical leadership to ensure safe, reliable, and efficient manufacturing operations aligned with business unit objectives. This role is accountable for technical strategy, capital planning, and continuous improvement initiatives while integrating digital technologies to improve performance, cost, gross margin and service. The TSL partners cross-functionally to solve complex technical challenges, develop technical talent, and drive sustainable business results.
In this role, you will:
- Lead BU technical strategy, product and process innovation (including product quality and services for internal and external manufacturers), capital planning, and execution of capital projects and technical programs aligned in alignment with BU and Supply Chain strategies.
- Provide people leadership for multi‑site technical teams, including talent development, performance management, and succession planning.
- Partner cross‑functionally with Operations, R&D, Supply Chain, Quality, Procurement, HSE, Planning, and Commercial teams to address complex technical and business priorities and challenges. Develop business case justifications while defining strategic plans and tactical scenarios to enhance supply chain performance, capabilities, and BU/enterprise initiatives.
- Accountable to drive performance outcomes through operational excellence, capital one-right way process, reliability, process improvement, risk assessment/management, external partners, and integration of digital manufacturing tools (Clorox Manufacturing System, Asset Management / Predictive Maintenance), and participation or BU representation in Technical Community of Practice Teams.
- This role interacts regularly with plant leadership, operations, engineering, maintenance, quality, HSE, R&D, (center) supply chain, risk management and commercial partners. The TSL also collaborates with corporate technical experts, digital teams, and external vendors to deliver technical solutions.
- The role has high influence across the Business Unit and multiple manufacturing sites. Influence is exercised through setting technical direction, prioritizing capital investments with BU strategy, shaping continuous improvement initiatives, and developing technical capability across the organization.
- Lead a team of 4-5 direct reports
#LI-Hybrid
What we look for:
- 10+ years of progressive experience in manufacturing, engineering, or technical services roles, including leadership responsibility with manufacturing process experience managing increasing responsibility for large business and demonstrating a track record of success
- Experience leading multi‑site teams, managing engineering or technical teams, leveraging 3rd party engineering services, environmental permitting and other regulatory compliance, capital programs, and digital manufacturing initiatives desired.
- Manufacturing systems knowledge, capital project leadership, reliability engineering, continuous improvement, people leadership, and strong stakeholder management skills.
- Ability to develop and execute strategic plans and tactical initiatives that enhance supply chain performance, capabilities, and BU/Enterprise objective
- Demonstrated ability to lead and develop supply chain professionals, including establishing and executing effective performance management and development plans
- Deep expertise in manufacturing and engineering processes, methodologies, and industry-standard frameworks
- Strong working knowledge of maintenance strategies, spare parts management, and mechanical systems
- Proven ability to collaborate with and influence stakeholders across all levels, from frontline teams to senior executives
- Advanced analytical skills with the ability to synthesize complex data into actionable insights
- Clear and effective communicator, able to translate complex concepts into concise written and verbal messages for diverse audiences
- Demonstrated strength in structured problem solving and root cause analysis
- Strong financial acumen, with the ability to assess and articulate the financial impact of supply chain decisions and risk tradeoffs • High degree of flexibility with the ability to prioritize and manage both planned and unplanned work
- Strong execution mindset with a track record of delivering complex initiatives on time, within budget, and aligned to business requirements
- Comprehensive understanding of end-to-end business operations and supply chain interdependencies
- Intellectual curiosity demonstrated through continuous learning and awareness of external trends and best practices
- Leads with excellence by consistently modeling Clorox leadership behaviors and values
- Ability to work effectively in manufacturing environments, travel up to 25%, and perform standard office and plant based activities
- Digital manufacturing systems (MES, historian), Six Sigma/Lean certification, and change leadership experience desired.
- Bachelor’s degree in Engineering or related technical field required; Master’s degree / MBA preferred. Equivalent experience may be considered.
Workplace type:
Hybrid - 3 days in office, 2 days working from home.
Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.
[U.S.]Additional Information:
At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.
We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.
–Zone A: $153,700 - $309,000
–Zone B: $140,900 - $283,300
–Zone C: $128,100 - $257,500
All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.
This job is also eligible for participation in Clorox’s incentive plans, subject to the terms of the applicable plan documents and policies.
Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.
To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.
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