Smart Task Management System Jobs in Usa

CPIC Analyst, Technology Business Management (TBM)

Employment Type: Full-Time

Location: Washington, DC, USA (Onsite)

Salary Range $90,000 – $110,000 annually

Position Overview

The CPIC Analyst will focus on Technology Business Management (TBM) and support Federal Chief Information Officer (CIO) organizations in advancing IT cost transparency and portfolio analysis through the Apptio platform. This role contributes to effective IT investment governance and financial management across federal IT portfolios.

Key Duties and Responsibilities

- Provide support for Capital Planning and Investment Control (CPIC) Select, Control, and Evaluate investment management processes.

- Assist in the implementation and ongoing use of Technology Business Management (TBM) practices utilizing the Apptio platform.

- Contribute to IT cost transparency efforts, including the development and maintenance of cost allocation methodologies.

- Align financial, technical, and operational data with the TBM taxonomy and standards.

- Support Apptio data ingestion processes and IT cost modeling activities.

- Perform IT investment portfolio analysis and develop reports to support Investment Review Boards (IRBs).

- Assist with lifecycle management activities across the CPIC Select, Control, and Evaluate phases.

- Support the preparation and submission of OMB Exhibit 53 and Exhibit 300 documentation, including IT portfolio summaries and major IT investment business cases.

Required Qualifications

- Ability to successfully pass a comprehensive federal background investigation.

- Bachelor’s degree in Information Systems, Business Administration, Finance, Public Administration, Computer Science, or a related discipline.

- Three to five years of experience supporting Federal IT portfolio management, IT financial management, or CIO governance functions.

- Hands-on experience with Apptio, the TBM framework, IT financial modeling, and cost transparency initiatives.

- Familiarity with federal IT financial management systems and tools.

- Strong written and verbal communication skills.

Preferred Qualifications

- Prior experience supporting federal agencies such as the Department of Veterans Affairs (VA), Department of Transportation (DOT), or Department of the Treasury.

- Relevant professional certifications, including TBM Executive Foundation, Project Management Professional (PMP), or Certified Government Financial Manager (CGFM).

Overview

has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, “to substitute for.” When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There’s nothing ordinary about a typical day here, take a look for yourself: are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

The Senior Manager, Change Management will partner closely with the Project Management Office (PMO), senior leaders, and cross-functional teams to strategically plan and drive adoption of large, enterprise-wide transformation initiatives at . This role ensures that corporate projects are implemented with discipline, clarity, and consistency by translating strategy and project delivery into sustained behavioral and operational change. Sitting at the intersection of strategy, PMO execution, and organizational effectiveness, the Senior Manager, Change Management, will design and execute change strategies aligned to the corporate project portfolio, proactively manage change saturation and risk, and enable leaders to effectively sponsor and reinforce change. This role balances hands-on change leadership for high-impact initiatives with portfolio-level oversight to protect adoption, accelerate value realization, and minimize disruption across the organization.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Change Strategy, Adoption & Readiness - 45%

• Designs and executes comprehensive change strategies, including stakeholder impact analysis, readiness assessments, communication, training, and resistance-management plans
• Partners with functional leaders to redesign processes that support new technology and ways of working; identifies process changes required to deliver successful adoption
• Leads hands-on change execution for high-impact transformation initiatives while coaching project teams and / or leaders to build internal change capability
• Manages Change Communication:
• Designs and executes multi-channel communication strategies that build awareness, understanding, and enthusiasm for change across all levels of the organization
• Develops clear, compelling messaging tailored to diverse audiences that connects change to business value and individual impact
• Creates and maintains communication calendars, ensuring consistent cadence and messaging across initiatives
• Supports Learning Pathways Related to Change:
• Assesses skill and knowledge gaps created by new technologies, tools, and processes, and design learning strategies to close them.
• Partners with subject matter experts to create training content, job aids, quick-reference guides, and other enablement materials
• Oversees Change Activities:
• Leads change networks, champion programs, and feedback loops that create grassroots momentum and surface real-time adoption challenges
• Facilitates workshops, focus groups, and stakeholder sessions to gather input, co-create solutions, and build ownership of change
• Ensures change activities are appropriately scaled and tailored to the initiative’s scope, risk, and organizational impact

Enterprise Change & Project Management Office (PMO) Partnership – 40%

• Partners with the PMO to embed change management into the full project lifecycle, from intake and planning through delivery, adoption, and benefits realization
• Leads change strategy development for large corporate and enterprise initiatives, ensuring alignment with business objectives, project plans, and executive expectations
• Builds change roadmaps that sequence and prioritize across a portfolio of concurrent initiatives, managing dependencies and competing demands on the organization's capacity for change
• Develops and maintains enterprise-level change reporting (e.g., readiness, adoption, risks, milestones) aligned with PMO status and steering committee updates
• Advises project sponsors and project managers on change implications, tradeoffs, and mitigation strategies to improve delivery outcomes.

Leadership Enablement & Capability Building – 15%

• Coaches executives, sponsors, and people leaders to effectively fulfill their roles as visible change champions.
• Builds and evolves LT’s change management standards, tools, and best practices in partnership with Human Capital
• Mentors project managers and embedded change resources to strengthen organizational change maturity over time

SECONDARY FUNCTIONS (IF APPLICABLE)

• May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

• Aware of budget, helps manage expenses

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• Bachelor’s degree in business, organizational development, communications or a related field required
• 5+ years of experience leading change management for large, complex initiatives, preferably within a Project Management Office (PMO), transformation office, or consulting environment
• Experience supporting enterprise or corporate project portfolios required

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to adhere to and exhibit the Company Values at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Working knowledge of Salesforce or relative CRM systems
• Working knowledge of document management systems
• Ability to effectively manage multiple competing priorities in a fast-paced environment
• Excellent communication skills - both oral and written
• Ability to build strong business relationships at all levels
• Strong interpersonal skills
• Strong attention to detail
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Solid critical thinking and creative problem-solving skills
• Ability to consistently meet goals, commitments, and deadlines
• Ability to work with sensitive information and maintain confidentiality

KEY COMPETENCIES REQUIRED

• Communicates Effectively
• Innovative
• Customer Focus & Teamwork
• Quality & Results-Oriented
• Decision Making
• Resourceful & Tenacious
• Develops Self
• Technical Skills

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

• Typical office environment - sedentary with typing, writing, reading requirements. May be able to sit or stand.
• Speaking, reading, writing, ability to use a telephone and computer
• Ability to exert up to 10 lbs. of force occasionally
• Ability to interpret various instructions
• Ability to deal with a variety of variables under only limited standardization
• No travel required

What is in it for you

Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).

Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).

Paid parental leave.

• Responsible for updates, upgrades and maintenance of the following systems: Rail Operations Control System (ROCS); Predictive Arrival and Departure System (PADS), Positive Train Control (PTC) back-office systems, Traction Power Supervisory Control and Data Acquisition (SCADA) System and Rail Scheduling.
• Perform Quality Assurances and system engineering support of all back off systems including PTC office systems, Back Office Server (BOS), Rail Operations Control System (ROCS), Network Management System (NMS); Interoperable Train Control Message Server (ITCMS); Wayside Status Relay Service (WSRS), and the interfaces to all other operational systems.
• Develop, document, and maintain Standard Operating Procedures (SOPs), technical standards, and best practices for all train control and related systems to ensure consistency, safety, and regulatory compliance.
• Develop and implement training programs to upskill staff, mentoring team members at all levels on train control systems, operational procedures, and project management to strengthen technical capacity, foster skill development, and ensure succession planning. 
• Ensure Caltrain systems meet Federal Railroad Administration (FRA) mandated interoperability requirements with all tenant railroads; ensure Caltrain train control systems are compatible with Association of American Railroads (AAR) standards; follow the ITC guidelines that Caltrain must maintain ?N-2? backwards compatible software versions.
• Manage complex and large-scale train control engineering projects as the Technical Lead for Caltrain. 
• Manage the work of outside contractors and assist higher level Caltrain Directors and Executives in planning and evaluating the quantity and quality of work performed by subordinate staff.
• Supervise staff.  Hire, mentor, and take appropriate corrective and/or disciplinary action.  Ensure EEO policies and procedures are followed. Participate in selection of staff.  Coordinate staff training and professional development. Establish performance objectives. Monitor and evaluate employee performance.

• Establish and maintain work relationships with internal and external stakeholders to develop consensus on capital project work plans.
• Establish schedules and methods for providing train control system engineering design services on assigned capital projects; identify resource needs; review needs with appropriate management staff; allocate resources accordingly.
• Review and approve project schedules; assist in strategic planning; prepare status reports; coordinate project resources; communicate with all project participants on relevant issues; identify and resolve train control engineering issues.
• Provide general technical oversight of railroad train control systems.
• Perform system usage and performance analyses. 
• Support Caltrain Configuration Management (CM) Manager on configuration control, prioritize system defects and corrective actions; participate in Configuration Control Board (CCB) meetings as required.
• Direct, review, and approve the preparation of train control engineering designs, drawings, and specifications; identify and resolve technical engineering issues.
• Manage technical elements of the office systems warranty and long-term maintenance support service agreements.
• Review and approve operating manuals and procedures developed by various systems providers or vendors.
• Manage all technology refresh and software upgrades/updates and associated testing without interrupting regular railroad operations.
• Establish and lead a knowledge management framework to systematically capture, update, and share institutional knowledge through structured documentation, training programs, and knowledge transfer initiatives.
• Participate in the preparation and administration of the train control engineering program budget (Operating & Maintenance, and Capital); submit budget recommendations; monitor expenditures.
• Review consultant proposals and designs; recommend awards; conduct or participate in the pre-bid conferences prior to system contract awards.
• Perform all job duties and responsibilities in a safe manner to protect one?s self, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents.
• Perform other duties as assigned.

Sufficient experience, training and/or education to demonstrate the knowledge and ability to successfully perform the essential functions of the position. In lieu of a degree, work-related experience that demonstrates the skills and experience necessary to perform this role will be accepted. Development of the required knowledge and abilities is typically obtained through but not limited to:

• Bachelor?s degree in electrical/electronics, computer science, or a related field.
• Five (5) years of railroad industry experience in Train Control System and SCADA system development and maintenance.
• Two (2) years supervisory experience

• Knowledge and experience with AIMCore Product/Software a plus.
• Possesses a broad interdisciplinary knowledge of supervisory train control, wayside signal, highway crossing warning system, predictive and arrival system, traffic signal control, traction power substations and distribution, SCADA, server systems, virtualized server architectures, databases, cloud server systems, networking, etc.
• Knowledge of operating systems (UNIX, Linux, Microsoft)
• Knowledge of VHF and UHF radio voice and data communications, information assurance, data security and networking technologies.
• Experience with Configuration Management and Quality Assurance Systems.
• Ability to Interpret and revise engineering plans, drawings, and specifications.
• Proficient with Microsoft Office Suite.
• Effective oral and written communication skills.

PI282632635

ANF is seeking a Business Systems Support & Training Specialist. This role is responsible for supporting, troubleshooting, and maintaining business applications, with a strong focus on CMiC (ANF's ERP), ensuring seamless operation for both enterprise users and field teams. In addition to day-to-day support, this role plays a critical role in training, onboarding, and capability development across the organization.

Why Join Us?

We are a growing Company serving the South Florida Market for over 40 years. We are dynamic, innovative and focused on delivering our clients successful and on-time projects looking for dedicated individuals seeking opportunities to become a vital part of a team that truly values all construction project management has to offer. At ANF Group, we are committed to building exceptional projects and fostering a work environment where innovation, collaboration, and professionalism thrive.

Company Benefits:

• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and growth

Responsibilities include:

Business Systems & CMiC Support

• Provide hands-on support for CMiC users across enterprise and field teams.
• Incident management to include ticket creation, triage and diagnosis, escalation and communication if needed, and testing and user-acceptance.
• Manage user accounts, security settings, and system access for CMiC and other business systems.
• Assist with CMiC configurations, module updates, and troubleshooting.
• Ensure data integrity and accuracy within CMiC for reporting and operations.
• Serve as the primary point of contact for CMiC-related issues and escalate when needed.
• Help field teams troubleshoot CMiC mobile and on-site system access issues.
• Support business units in leveraging CMiC for project tracking, cost management, and reporting.
• Assist in testing, updating, and rolling out new CMiC features or system upgrades.
• Work closely with IT, finance, and operations teams to support business system needs.
• Coordinate with CMiC support and vendors to troubleshoot and resolve system issues.
• Major incident management and companywide communication.

Training, Onboarding, and Learning Enablement

• Own and support training and onboarding for both new and existing employees related to CMiC and other core business systems.
• Design, build, and maintain a clear, structured training curriculum, including role-based learning paths.
• Deliver live training sessions, workshops, and onboarding sessions for new hires and existing employees.
• Partner with business leaders, IT, and Build U stakeholders to align training content with operational needs and organizational priorities.
• Create and maintain user guides, training materials, knowledge bases, standard operating procedures, and troubleshooting FAQs to support self-service learning.
• Identify skill gaps and recommend training improvements to continuously raise system proficiency and effectiveness.
• Support change management efforts by preparing users for system updates, new functionality, and process improvements.
• Measure training effectiveness and continuously refine content to improve outcomes and adoption.

Qualifications

Education:

• Bachelor’s degree in Information Systems, Business, or a related field.

Experience:

• 2-4 years of experience in business systems support, IT support, or technical training.
• Demonstrated experience delivering end-user training, facilitating workshops, and supporting onboarding for new and existing employees.
• Experience designing, developing, and maintaining structured training curricula, learning paths, and documented learning modules.
• Experience creating and managing content within a Learning Management System (LMS) or similar training platforms (e.g., course creation, updates, tracking completion).
• Ability to translate complex technical concepts into clear, user-friendly training materials for diverse audiences.
• Experience developing user guides, job aids, knowledge bases, and self-service learning resources.
• Hands-on experience with CMiC highly preferred.
• Experience troubleshooting ERP systems, business applications, and integrations.
• Strong problem-solving skills, attention to detail, and a continuous improvement mindset.
• Excellent written and verbal communication skills, with confidence presenting and training cross-functional groups.
• Proficiency in Microsoft applications (Excel, Word, Outlook; Power BI is a plus).

The Business Systems Support & Training Specialist plays a critical role in both system reliability and organizational capability building. This role goes beyond technical support by helping standardize training, elevate system usage, and reinforce ANF’s commitment to continuous learning through the Build U initiative. The position provides an opportunity to develop deep expertise in CMiC system administration, training design, and business process improvement while directly impacting adoption, efficiency, and employee development across the organization.

Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to Race, Religious Creed, Color, National Origin, Ancestry, Physical or Mental Disability, Medical Condition, Genetic Information, Marital Status, Sex, Gender, Gender Identity, Gender Expression, Sexual Orientation, Military or Veteran status.

**Company conducts post-offer, pre-employment drug screening, background check, and Motor Vehicle Report.

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company and Government Vehicle Health Management Systems (GVHMS) Team is currently looking for an Experienced Systems Engineer - Health Management (Product Owner) to join their team in Hazelwood, MO. This role will primarily support a Proprietary program as well as other platforms in the GVHMS portfolio as required.

This team develops, fields and supports aircraft support systems for the F/A-18, E/A-18, F-15, T7 and MQ-25 aircraft platforms. The system acquires and manages aircraft health and usage data, performs health and usage assessment, updates aircraft configuration and recommends maintenance actions. The team is looking for a highly motivated systems engineer to develop requirements, perform integration activities, manage project budget, and take on the role of Product Owner (PO) on various projects. This role requires interaction with internal and external stakeholders to ensure software products are developed that interact successfully to support customer needs. The ability to maintain and develop plans/schedules and to monitor and report schedule performance is required. Good oral and written communications are essential to success in this position. This role will work closely with the software development team, the software test team, other product owners, and the Chief Engineer on the team. This position will also require occasional domestic and international travel as required to ensure successful implementation of the system at customer sites.

Position Responsibilities:

• Develop and maintain product roadmaps and system lifecycle plans.

• Develop, document, and verify requirements.

• Develop project schedules and track performance.

• Develop and organize work items for the software team.

• Be responsible for the integration of the components of the GVHMS system to successfully meet customer requirements.

• Coordinate with the customer on a regular basis.

• Document team plans and status, develop meeting agendas and presentations.

• Analyze process compliance and actively work on improvements.

Basic Qualifications (Required Skills/Experience):

• Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science

• 3+ years of experience in systems engineering (requirements definition, allocation, verification, architecture design and trade design)

• 3+ years’ experience building stakeholder and customer relationships

• 3+ years of experience in leading projects or teams

Preferred Qualifications (Desired Skills/Experience):

• Agile development experience

• Excellent communication skills and ability to lead by influence

• Experience with Model Based Systems Engineering (MBSE)

• Experience with Earned Value Management (EVM)

Travel: 10%. Must have the ability to travel domestically or internationally.

Drug Free Workplace:
Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range: $107,100 - $144,900

Applications for this position will be accepted until Apr. 01, 2026

Export Control Requirements:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Export Control Details:

US based job, US Person required

Education

Bachelor's Degree or Equivalent Required

Relocation

This position offers relocation based on candidate eligibility.

Security Clearance

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim U.S. Secret Clearance Pre-Start and final U.S. Secret Clearance Post-Start is required.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Duration: 12 Months

Job Description

• Evaluates for major projects, contractor proposals for fair and reasonable cost. Administers contractor activities by participating in contractor selection, contract award, contract change negotiations, constructability reviews, and cost/schedule visibility, such as management, customer and contractor reviews to ensure compliance with standard operating procedures. Provides guidance to less experienced employees. Obtains facilities design and resources commitments for major projects.
• Develops work package that can include budget/funding source, schedule, drawings, specifications, statement of work, procurement, estimates.
• Coordinates with affected parties such as customer, designers, SHEA, crafts, Security, and network infrastructure to create an agreed to implementation plan.
• Assembles and releases work package by collecting and integrating various individual documents such as facilities work order, contract service request, drawings, vendor quotes, schedule, permits. Finalized work package will provide documents to implement the project. Provides guidance to less experienced employees. Evaluates requests and meet with customer to define requirements for major projects. Identifies acceptable options with customer to clarify needs and develop the preliminary scope of work in order to meet the customer's requirements. Creates layouts and conceptual designs.
• Ensures compliance with Client and regulatory standards such as city, county, state, federal. Develops options so that facilities modifications are accomplished within project objectives.
• Works with affected parties to define functionality and constructability. Develops conceptual, budgetary, and detailed cost estimates to assist in the business case analysis. Negotiates options with customer to select the best solution for customer and company. Provides guidance to less experienced employees. On major projects, ensures completion and retention of project records by following the standard operating procedure for closure and update of appropriate documents, forms, permits, work management systems, commissioning and as-built drawings. Ensures comprehensive closeout and retention of project and contract files to provide an audit trail for Records Retention, Internal Audit, Internal Revenue Service, Property Accounting, Legal, and Facilities. Provides guidance to less experienced employees.
• On major projects, monitors and coordinate implementation activities such as relocations, construction, utility shutdowns, budget management, schedule, and project reviews. Coordinates support functions such as vendors, security, fire, SHEA, network infrastructure and verifies compliance with project documents. Ensures that project implementation meets established quality, cost, schedule targets and regulatory requirements.
• Provides guidance to less experienced employees. Receives customer requests for major facilities projects, such as construction, rearrangements, moves, and asset acquisition, via various electronic methods. Validates against acceptance criteria for new requests and acknowledges customer requests. Logs requests into work management system in order to document, track, and perform work.

Hard skillset/background/education requirements (top 1-5):

• strong construction management background , min 5+ year of experience
• AutoCAD
• Blue Beam

Education / Experience:

• Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Shravan

Email:

Internal Id: 26-04446

Position Summary

The Retail Workforce Management Specialist supports the planning, analysis, and system administration activities that help optimize labor deployment across the retail organization. Reporting to the WFM System & Labor Standards Manager, this role assists with maintaining workforce management systems, validating labor standards, and generating labor performance insights. The WFM Specialist helps ensure schedules align with customer demand, business goals, and compliance requirements to drive operational efficiency.

Key Responsibilities

Workforce Management System Support

• Assist in maintaining and updating the WFM platform (e.g., Legion, Kronos, UKG, Reflexis) to support accurate scheduling, forecasting, and timekeeping.
• Partner with IT and HR teams to monitor integrations with payroll and POS systems.
• Support system testing, upgrades, and rollout of new features or configuration changes.
• Provide day-to-day user support and assist in developing training resources for field and store leaders.

Labor Standards & Modeling Support

• Help collect and organize data used to validate labor standards and staffing models.
• Conduct time studies or data reviews to identify process improvement opportunities.
• Support the creation of workload models that align labor needs with sales forecasts and service expectations.
• Maintain documentation of process standards and assumptions for transparency and consistency.

Reporting & Analysis

• Generate recurring reports and dashboards on scheduling accuracy, productivity, and labor performance.
• Identify data inconsistencies or trends and escalate findings to the WFM Manager.
• Partner with analytics and finance teams to ensure alignment between forecasted and actual labor results.

Collaboration & Communication

• Work cross-functionally with Store Operations, Finance, HR, and IT to support labor planning initiatives.
• Assist with testing, documentation, and rollout of new WFM features or labor model updates.
• Communicate clearly and effectively with both technical and non-technical partners.

Qualifications

• Bachelor’s degree in Business, Operations, Industrial Engineering, or related field preferred (or equivalent experience).
• 1–3 years of experience in workforce management, labor analytics, or retail operations support.
• Familiarity with WFM platforms (Legion, Kronos/UKG, Reflexis, or similar).
• Strong analytical and problem-solving skills with high attention to detail.
• Proficiency in Excel and comfort working with reporting tools (e.g., Power BI, Tableau) a plus.
• Excellent communication and organizational skills; ability to work collaboratively across departments.

Success Measures

• Accurate and timely delivery of WFM reports and system updates.
• Effective support during testing and rollout of new system features or labor standards.
• Improved data accuracy and process documentation.
• Strong partnership with field, IT, and operations teams supporting labor optimization efforts.

Our higher education client is looking for a Senior Functional Analyst with experience supporting ERP systems, (Workday HCM preferred.) This is a hybrid role in College Park, MD and is a long-term contract. No third party C2C candidates will be considered.

The Senior Functional Analyst – ERP Systems will play a critical role in supporting enterprise platforms by translating complex business needs into scalable system solutions. This position serves as a key liaison between business stakeholders and technical teams, ensuring ERP and faculty/staff systems effectively support institutional strategy, operational excellence, and an improved employee experience.

In this role, you will support initiatives across Workday HCM, Faculty Management Systems, integrations, analytics, and related enterprise platforms, with a strong focus on requirements gathering, process optimization, testing, and change enablement.

Key Responsibilities

Functional Analysis & Requirements

• Lead requirements gathering sessions with stakeholders across HR, Academic Affairs, Finance, and enterprise support teams
• Translate business needs into clearfunctional requirements, user stories, process flows, and use cases
• Analyze current-state processes and recommend future-state improvements aligned with institutional goals
• Support initiatives related to faculty onboarding, scheduling, credentialing, workload management, and compliance

ERP & Faculty Systems Support

• Serve as a functional subject matter expert for Workday HCM and faculty/staff systems
• Support configuration, enhancements, and optimization of ERP modules and faculty systems
• Partner with Product Owners and Solution Architects to ensure solutions are scalable and aligned with platform standards
• Contribute to roadmap planning and backlog refinement for ERP and faculty systems initiatives

Cross-Functional Collaboration

• Act as a bridge between business units and technical teams
• Coordinate dependencies across HR, IT, Academic Affairs, Finance, and external vendors
• Participate in governance forums, change advisory boards, and stakeholder reviews

Documentation & Change Enablement

• Maintain functional documentation, process maps, and system configuration records
• Support the development of training materials, job aids, and knowledge transfer
• Assist with change management efforts to ensure successful adoption of new capabilities

Core Competencies

• Functional analysis and problem-solving
• Translating complex business needs into system solutions
• Stakeholder engagement and communication
• Cross-functional collaboration in matrixed environments
• Strategic thinking with strong attention to detail

Required Qualifications

• 7+ years of experience as a Functional Analyst, Business Analyst, or similar role supporting ERP systems
• Hands-on experience with Workday HCM or other large-scale ERP platforms
• Experience supporting higher education faculty, academic, or workforce lifecycle processes
• Strong background in requirements documentation, testing, and UAT
• Experience working with integrations, data flows, and reporting/analytics
• Familiarity with Agile, hybrid, or waterfall delivery methodologies
• Bachelor’s degree in Information Systems, Business, Education, or a related field (or equivalent experience)

Preferred Qualifications

• Experience supporting Faculty Management Systems (FMS/FPMS) or academic operations
• Experience with Workday Prism, Extend, or integrations
• Exposure to skills-based workforce initiatives or performance management
• Experience in higher education or similarly complex regulated environments
• Experience supporting accessibility (ADA) or compliance-driven initiatives