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At Heritage Grocers Group, LLC, how we work is defined by shared values that include absolute integrity, respect, and collaboration. But it's more than that, it's smart and highly driven people united in purpose to serve one another.

Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You'll be part of a team that genuinely cares about helping you succeed, and you'll work alongside talented colleagues, while making a difference in our communities.

POSITION SUMMARY:

The Claims Specialist will be responsible for directing, monitoring, and processing all workers' compensation and general liability claims for HGG business units. A successful candidate will provide high-level support and customer service to team members across the organization. Primarily communicating with store administrators, store directors, human resources department, industrial clinics, insurance adjusters and legal representatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential duties and responsibilities of this position include, but are not limited to, the following:

• Oversee and navigate the complete lifecycle of the workers' compensation claims and general liability claims, guaranteeing precise and punctual resolution.
• Evaluate and review all claim intake paperwork for accuracy.
• Ensure the claim files follow company best practices.
• Report on-the-job injuries of team members to the third-party administrator via online portal within 24-hours of receipt of injury.
• Report customer incidents and injuries to the third-party administrator via online portal within 24-hours of receipt of Letter of Representation or failure to resolve the incident in-house.
• Maintain incident and claim information in the claims' assignment log and in the SharePoint folder.
• Monitor to ensure all the necessary paperwork is submitted to the third-party administrator.
• Communicate with injured team members, store administrators, store directors and insurance adjusters to provide updates on claims and medical status.
• Monitor the claims to ensure they are processed accordingly, and that proper medical treatment is provided to the injured team member.
• Provide support to store administrators/store directors for submission of transitional work report documents and ensure modified work restrictions are being followed.
• Investigate, address, and resolve any inconsistencies in the handling of the claims.
• Communicate to insurance adjusters, legal representatives, and other outside parties with questions involving medical/indemnity/litigated claims within 24 hours.
• Collaborate with the Safety Department when a workplace danger or safety risk is recognized for investigation and documentation.
• Prepare and analyze various reports - disbursement expenses such as replenishment and claim activity payments from Third Party Administrators.
• Adhere to strict confidentiality and ethical standards when handling sensitive claim information.
• Other projects and duties as assigned.

EDUCATION AND EXPERIENCE:

• High School Graduate (college degree, professional certifications and licenses preferred).
• Minimum 1-3 years of claims management experience; workers' compensation preferred.
• Must be bilingual in Spanish including in writing.

SKILLS AND QUALIFICATIONS:

• Attention to detail and thoroughness of work completed.
• Positive attitude and ability to manage multiple tasks at once.
• Timely execution of deliverables.
• Proficiency in typing required.
• Basic to intermediate proficiency with Microsoft Office applications.
• Excellent communication, collaboration, organizational, and critical thinking skills.

PHYSICAL DEMANDS AND WORK CONDITIONS:

The physical demands and work conditions below represent those that must be met to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

• While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle objects, tools or controls.
• Successful performance requires vision abilities that include close vision and the ability to adjust focus.
• The work environment is that typical of an office.
• Ability to lift up to 10lbs.

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.

Disclaimer :

Pay Scale $22 to $23

The pay scale above is a good faith estimate of the salary or hourly wage range that the employer reasonably expects to pay for the position. Within this range, individual pay is determined by multiple factors including, but not limited to, specific skills, relevant work experience, and relevant education and/or training. This information is provided to applicants in accordance with California Labor Code § 432.3 and state and local minimum wage standards.

About the Job

Hello, potential PriceSmart candidate. We’re on a mission to hire the very best, and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize the greatest contributions to the company can come from anywhere in the organization, and we know that the next one could be yours! We are looking for a Global Buyer for Optical & Audiology to lead the global merchandising strategy for these categories, ensuring the business remains competitive in a rapidly evolving market. The role strengthens the company’s position by building high value supplier partnerships, managing a complex global vendor base, and overseeing the full product lifecycle to deliver innovation, quality, and commercial results. This position is accountable for profitable procurement, timely product availability, and disciplined inventory management across assigned categories. It drives negotiations that shape cost structures, terms of sale, freight and return programs, and margin performance, ensuring alignment with corporate pricing and financial strategies. Success is measured through achievement of sales targets, gross margin performance, and inventory health, ensuring globally sourced items remain within budgeted days of supply and financial thresholds while supporting sustainable global growth.

What's unique about this job (What you’ll do)

• The Global Buyer champions product quality, price and sourcing innovation to enhance competitiveness and member satisfaction.
• The role partners closely with U.S. leadership, regional buying and operations teams to validate category plans, optimize SKU strategies, and maintain an efficient, market relevant assortment across warehouses.
• Review inventory levels, market activity, vendor availability, and promotional plans to forecast demand and recommend accurate order quantities to the replenishment team.
• Work with the Vendor Promotions team to secure vendor funding and support for promotional programs that drive member value.
• Support the Registration and Compliance teams by ensuring all import/export documentation is complete, accurate, and aligned with regulatory requirements.
• Ensure all vendors maintain current agreements, including updated terms, compliance expectations, and performance standards.
• Review buying and distribution workflows to eliminate inefficiencies, improve productivity, and ensure staffing levels support business needs.
• Develop and maintain a seasonal merchandising/communications calendar to support timely planning and execution of high‑demand products.
• Build strong vendor relationships and conduct structured business reviews twice per year to evaluate performance and set goals.
• Develop in‑and‑out programs to strengthen categories, introduce innovation, and maintain member interest.
• Maintain strong alignment with Operations, ensuring merchandising notes and operational feedback are addressed promptly.
• Establish replenishment criteria for low‑stock items, including bracket pricing and distribution optimization.
• Review daily and weekly reports to monitor costs, quality, service levels, inventory turns, and out‑of‑stocks, acting as needed.
• Maintain accurate item information—including dimensions, pricing, terms, and category coding—in internal systems.
• Monitor team performance, identify training needs, and support ongoing development.
• Track vendor invoice payments to ensure timely processing and resolve discrepancies.
• Oversee competitive price‑shopping programs to ensure strong value positioning in Optical and Hearing Aids categories.
• Visit warehouse locations as needed to assess program execution, gather member and employee feedback, and evaluate the effectiveness of current and upcoming programs.

Bring your passion and expertise (Who you are)

• Degree in Business Administration or similar areas.
• 5–8 years of experience in global procurement, category management, or buying roles within Optical (frames, lenses), Hearing Aids, Medical Devices, or related healthcare categories.
• Proven experience managing global suppliers and negotiating high-value contracts.
• Strong understanding of regulatory and quality requirements for medical devices.
• Demonstrated success in private label development and lifecycle management.
• Licensed Dispensing Optician certification preferred, though not required.
• Advanced analytical skills with the ability to interpret market data, assess risks, and drive commercial decisions, including strong math skills applied to forecasting, costing, and financial analysis.
• Experience working in multinational retail, healthcare, or consumer-health organizations.
• Strong communication skills with the ability to collaborate effectively, demonstrate teamwork, and provide leadership across cross-functional and multicultural teams.
• Demonstrated commitment to delivering exceptional internal and external customer service.
• Proficiency with Windows-based, Office, Cloud-based systems or similar enterprise platforms is an advantage.
• Proficient in English and Spanish, with strong verbal and written communication skills.
• Ability to travel domestically and internationally, as required by business needs.
• Familiarity with trends such as digital hearing aids, aging-population demand, and smart-device integration.

Some important intangibles

You feel connected to our mission and values: Integrity, Respect, Accountability, Passion, Community and Continuous Improvement

You are a self-starter who doesn’t need direct supervision to motivate you for success

You enjoy sharing your quirkiness and talents with your coworkers

Enjoy working hard

Full of energy for the things one sees as challenging

The ability to remain calm when dealing with unforeseen constraints.

The above description is designed to state the general nature and level of work performed in the function. It is not intended to contain or be construed as an exhaustive inventory of all job duties, responsibilities and qualifications required of employees assigned to this job. A complete job description may be made available to you through the hiring process.

Benefits & Perks – We take care of our people

We believe taking care of our people is the right thing to do. This is what we can offer for all your hard work:

Beyond competitive pay

Medical, Dental and Vision plans

401K Contributions

Life Insurance

LTD

PriceSmart Membership Card

Calm Meditation App

Fun events

Employee recognition

Supportive, nurturing environment with many opportunities for learning and growth

...and more!

Our Commitment

We not only embrace and celebrate the diversity of our membership base and communities, but also strive to achieve the same in our employees. At PriceSmart, we are committed to equal employment opportunity, regardless of race, color, religion, national origin, gender, sexual orientation, age, disability, veteran status or any other class protected by applicable law. We are proud to be an equal opportunity employer.

Get to know us

PriceSmart was founded with a purpose: to inspire and impact the lives and businesses of our Members, our employees and our communities through the ethical delivery of the best quality goods and services at the lowest possible prices.

Throughout the years, we have constantly asked ourselves how we can do more and have a greater impact. We want to prove that we are a company that can grow, be profitable and do good in the world, and we have learned that it takes a great organizational culture to achieve that goal.

At PriceSmart, you can look forward to company events, anniversaries celebrating our employees with more than 20, or 30 years of tenure, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge of building our own culture is on all of our shoulders. That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be, in any of our 13 countries.

Category/Area of Expertise: Retail Operations

Address: 1388 Highway 601 S; Mocksville NC 27028

Store Code: Store 0932 Front End

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties And Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or

exceed customers' expectations

• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned

Qualifications

• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements

• Ability to use computers, smart devices, and other communication systems required to perform job functions
• Ability to use hand held computers for orders, mark downs, scan outs, and inventory
• Stand 100% of the time, frequently walking short distances
• Ability to push or pull up to 2000 pounds using a pallet jack or float
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check invoices, dates, and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another.

Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You'll be part of a team that genuinely cares about helping you succeed, and you'll work alongside talented colleagues, while making a difference in our communities.

POSITION SUMMARY

Reporting to the Vice President, Produce, the Director of Produce has oversight to Produce categories in terms of itemization, innovation, and financial performance. The Director of Produce qualifies vendors, evaluates bids, and negotiates prices and terms for purchased goods and services. The role is responsible for organizing and articulating the near and long-term strategic vision of the department and communicating that vision across the organization. The Role is also responsible for daily management of the department team of Category Managers, Purchasing Assistants, as well as a dotted line leadership of the schematics, replenishment, merchandising and support teams. The Role requires direct management of some categories.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities of this position include, but are not limited to, the following:

• General oversight of the performance of the Produce Department's Category Management Team.
• Negotiate costs, promotions, assortment and other metrics with vendors/suppliers for assigned categories of products managed.
• Analyze sales and profit performance for assigned categories and suppliers/vendors and make appropriate business decisions related to results as well as for the entire department.
• Collaborates with procurement team in appropriate inventory management and creation of purchase orders for products handled through our self-distribution process. Negotiate favorable costs and terms.
• Dedicate appropriate time and effort into the innovation of assortment and merchandising for assigned categories and the department overall.
• Responsible for driving sales growth with new items and promotions.
• Complete full Category Review Process with all assigned categories minimally once per year.
• Accountable to full financial performance of assigned categories and the financial performance of the entire department.
• Provide strong customer service to Team Members.
• Manage relationships with Strategic Vendor Partners and garners support (financial, resources) to sustain the strategic vision.
• Develop Category Business Plans (CBP) for managed categories.
• Work collaboratively with all Team Members to create effective vendor relationships; establish strategic relations with key suppliers and manage vendor funding to drive profitable category growth.
• Approve section sizes and adjacencies in schematic plans for individually managed categories.
• Collaborates in the creation of business case for capital expenditures (shelving, fixtures, and store layout) to present to Senior Management.
• Provide daily performance and administrative leadership of the department team.
• Perform other duties as assigned.

SKILLS AND QUALIFICATIONS

• Bachelor's degree in business or related field or equivalent work experience, preferred.
• Five (5) to seven (7) years of experience in product negotiation and procurement.
• Knowledge of supplier and logistic systems, as well as knowledge of the federal grade/product standards and regulations.
• Understanding of store operations and merchandising methodologies and practices.
• Integrate with local management, be part of a team, and drive business results.
• Ability to be persuasive and relentless in reinforcing the best interests of the Company.
• Effective communicator, particularly when it comes to discussing Human Resources/Compliance matters with management or the department.
• Works well under pressure and multitask.
• Bilingual (English and Spanish) preferred.

PHYSICAL DEMANDS AND WORK CONDITIONS

The physical demands and work conditions below represent those that must be met or be able to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

• While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle objects, tools, or controls.
• Successful performance requires vision abilities that include close vision and the ability to adjust focus.
• The work environment is typical of an office and retail store. The noise level ranges from quiet to loud.
• LIFTING: Ability to lift up to 25 lbs. and occasionally lift up to 50 lbs.

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of business or the work environment change.

Disclaimer:

Pay Scale $195,000 to $200,000 annual salary

The pay scale above is the salary or hourly wage range that the Company reasonably expects to pay for this position.

Within this range, individual pay is determined by location and other factors including, but not limited to, specific skills, relevant work experience, and relevant education and/or training. This information is provided to applicants in accordance with California Labor Code § 432.3 and state and local minimum wage standards.