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Executive Personal Assistant

60% Executive Support • 40% Personal & Family Support

San Francisco, CA | In-Person | Full-Time

About the Company

Meanwhile is the world's first licensed and regulated Bitcoin life insurance company, founded in 2022 by Zac Townsend and Max Gasner. Operating entirely in Bitcoin from premiums to claims. Meanwhile is on a mission to democratize access to financial protection for a new generation of policyholders. The company has raised over $80M from investors and is building the infrastructure for life insurance in the digital economy.

About the Role

Zac is seeking his first-ever dedicated Executive Personal Assistant, someone who will sit in-office daily and serve as his operational right hand across both his professional and personal life. This is a highly dynamic, judgment-intensive role for someone who thrives in ambiguity, takes full ownership, and moves fast without cutting corners.

The company has scaled from 5 to 24 people, is navigating a major growth phase, and the CEO's time is at a premium. The EPA will be the connective tissue between Zac's work calendar, his home, and the people who depend on him including his team, his wife, and their two young children.

This role is for someone who takes deep pride in execution, anticipates needs, and finds satisfaction in making a founder's life seamlessly functional.

Key Responsibilities

EXECUTIVE & OFFICE SUPPORT

• Own and manage Zac's calendar end-to-end, syncing professional commitments with personal obligations and stakeholder availability (including his wife's schedule)
• Triage Zac's inbox (Superhuman), draft responses, create templates, and escalate only when necessary
• Act as the team-facing point of contact in Slack collect action items owed to Zac, track deliverables, and produce a daily/weekly digest
• Prepare meeting briefs, talking points, pre-reads, and post-meeting follow-ups
• Run light contract review read NDAs and agreements for anything unusual before routing to Zac or General Counsel
• Plan and coordinate quarterly offsites: 2 in SF, 1 in NY, and 1 international destination per year including hotels, travel, agendas, and team logistics
• Handle office management: pantry stocking, equipment inventory, building communications, furniture orders, and vendor coordination
• Support light HR administration: run bi-weekly payroll in Rippling, obtain state tax IDs for new remote hires, complete employment verifications, and onboard new employees into company systems
• Manage vendor documentation internally track and maintain the company's vendor review workflow and records
• Research trip logistics (e.g., who Zac should meet with in NY) listen actively, ask smart questions, and pull in relevant team members
• Support compliance training logistics and internal documentation as needed

PERSONAL & HOUSEHOLD SUPPORT

• Manage and coordinate vendor relationships for the Balboa Terrace residence.
• Manage both vehicles: service appointments, registration, insurance, and roadside issues
• Oversee the SF rental property: coordinate repairs, communicate with tenants, manage contractors
• Assist with ongoing personal errands, travel bookings, family events etc. 
• Keep personal finances organized: manage credit cards to the right accounts, track receipts, and liaise with Zac's accountant when needed
• Coordinate and maintain kids’ home school tutor’s schedules
• Source and book tickets for family activities (ski team, events, travel) without overstepping wife's ownership of trip planning

What Success Looks Like

• Zac's work calendar and personal calendar are fully in sync nothing falls through the cracks
• The office runs smoothly: snacks are stocked, equipment is ready, and team admin is off Zac's plate
• Household vendors are managed proactively Zac and his wife never have to chase anyone
• His wife notices that her own mental load has decreased
• Action items owed to Zac are tracked and followed up without him asking
• Zac is prepared for every meeting and every trip, without having to over-explain
• This person has become a trusted, discreet, indispensable partner

Ideal Candidate

• 5-8+ years of EA/PA experience supporting a founder, CEO, or high-net-worth individual in a fast-moving environment
• Background in a regulated industry (fintech, financial services, legal, or similar) is a strong plus Meanwhile operates in a compliance-heavy environment
• Exceptionally organized with strong calendar management instincts across both professional and personal domains
• High EQ and situational awareness knows when to act independently, when to ask, and when to quietly involve a spouse or third party
• Low ego, hands-on, and proud of excellent execution at every level
• Discreet and trustworthy this person will have access to the family home, financial accounts, and sensitive business information
• Strong written communicator; able to draft in Zac's voice for contracts, internal Slack messages, and vendor communications
• Comfortable being present on-site (office or home) when needed; valid driver's license required
• San Francisco-based or willing to relocate

TECHNICAL PROFICIENCY

• Slack, Asana, Superhuman, Rippling (or similar HRIS)
• Google Workspace (Docs, Sheets, Calendar), macOS, Apple devices
• Claude / ChatGPT comfort with AI tools for research and drafting
• Nice to have: familiarity with regulated financial or compliance workflows

Work Style & Expectations

Zac's day typically runs 8am–4pm in the SF office at 44 Montgomery St, with calls starting at 8am. He is offline from 5–7pm for family time, then back online from 7–10pm. He will send Slacks and emails outside of hours responses are expected during core hours (8am–4pm) unless it's an urgent matter. He is also open to one work-from-home day per week for the right candidate.

The expectation is in-person presence whenever Zac is in the office, and continued on-site work at the office or home on days he is traveling or remote.

Compensation & Benefits

• Salary: $180,000–$280,000 depending on experience
• Health, dental, and vision benefits
• Equity consideration for the right candidate
• Work alongside one of SF's most interesting founders at a category-defining, venture-backed startup

About LegalOS

LegalOS is a YC-backed immigration law startup that combines cutting-edge AI with experienced attorney oversight to deliver faster, smarter visa petitions. We specialize in business immigration—O-1A/O-1B extraordinary ability, EB-1A, EB-2 NIW, and H-1B visas—and operate an attorney-in-the-loop model where AI accelerates research, drafting, and case strategy while licensed attorneys make every legal decision.

We’re a small, high-output team that punches well above its weight. If you want to do meaningful immigration work, learn fast, and help build something from the ground up—this is the role.

The Role

We’re looking for an Immigration Operations Lead with hands-on experience in business immigration—whether that’s as a paralegal, immigration assistant, or in another operational role at a firm or company that handles employment-based visas. You should know visa categories like O-1A, EB-1A, EB-2 NIW, and H-1B inside and out—not from a textbook, but from actually building cases, assembling evidence packages, and navigating USCIS adjudication standards. You know what a strong petition looks like and what gets an RFE.

You’ll own the operational side of our case portfolio—managing timelines, coordinating evidence collection, preparing filings, and communicating directly with clients over email, video, and Slack throughout the petition process. You’ll work alongside our supervising attorney and client-facing team to make sure every case is strategically airtight and filed on time.

This is not a traditional immigration role. We’re building at the intersection of AI and immigration law, and we need someone who’s genuinely excited about that. You’ll use AI-powered tools daily to draft petition documents, analyze case strategy, and build evidence packages. We don’t need you to be a technologist—we need you to be a sharp immigration professional who sees AI as a force multiplier for doing better legal work.

What You’ll Do

•      Manage a portfolio of business immigration cases (O-1A, EB-1A, EB-2 NIW, H-1B) from intake through approval—you own the case, not just pieces of it

•      Build petition packages that win: draft cover letters, structure exhibits, compile and organize evidence of extraordinary ability or national interest

•      Coordinate evidence collection with clients—chase down recommendation letters, compile publications and citation records, gather awards, press coverage, and salary data

•      Draft and refine petition narratives and support letters using AI-assisted tools, flagging unverified claims and weak spots for attorney review

•      Conduct case assessments: evaluate client profiles against USCIS criteria, identify evidence gaps, and recommend filing strategies before the attorney consultation

•      Communicate directly with clients over email, video, and Slack—provide status updates, answer procedural questions, manage expectations, and keep cases moving forward

•      Monitor USCIS processing times, policy updates, and RFE trends—you’re the team’s source of truth on what’s happening at the agency

•      Help improve and systematize our internal workflows, templates, and AI-assisted processes as we scale

Who You Are

You’re smart, self-sufficient, and relentlessly detail-oriented. When someone describes their background, you’re already mapping it to O-1A criteria or thinking about whether NIW is the stronger play. You’ve seen enough cases to know what evidence actually moves the needle with USCIS and what’s filler. You pick things up fast, you don’t let things fall through the cracks, and when you get feedback you actually incorporate it—quickly and without needing to be told twice.

Must-Haves

•      3+ years of hands-on experience in business immigration—as a paralegal, immigration assistant, case coordinator, or similar operational role where you personally prepared and filed employment-based petitions (O-1, EB-1, EB-2 NIW, H-1B)

•      Deep familiarity with USCIS evidentiary standards, filing procedures, and forms (I-129, I-140, I-485)—the kind of knowledge that comes from building real cases, not just reading about them

•      Extremely detail-oriented—you catch inconsistencies in dates, job titles, evidence, and filing requirements before they become problems, and you take pride in getting things right the first time

•      A quick learner who can absorb new tools, processes, and feedback rapidly and apply them independently going forward

•      Strong written communication: you can draft persuasive petition narratives, articulate a client’s extraordinary ability, and write client-facing messages that are clear, professional, and on-brand

•      Self-sufficient and organized—you can manage multiple active cases simultaneously, prioritize without hand-holding, and proactively flag issues before they escalate

•      Receptive to feedback and committed to continuous improvement—you take coaching well, integrate it into your work, and don’t repeat the same mistakes

•      Comfortable communicating with clients across multiple channels (email, Slack, video) and keeping them informed without being prompted

•      Genuine interest in working with AI tools to do better immigration work—you don’t need prior AI experience, but you should be curious, adaptable, and excited about what’s possible

•      Available to work in person at our San Francisco office at least 3 days per week

Nice-to-Haves

•      Direct experience with O-1A or EB-1A petitions—you understand extraordinary ability criteria and how to structure evidence across multiple prongs

•      Paralegal certificate or bachelor’s degree in a related field

•      Familiarity with legal tech platforms, case management software, or document automation tools

•      Startup or small-team experience—you thrive without heavy process and can figure things out independently

•    Bilingual (any language)—many of our clients are international professionals

Salary: $85K-$110K

• 
  
• Duties are listed based on the estimated % of time. Other responsibilities may be assigned.
  
• Performs detailed verification and validation of payroll and billing data, identifying discrepancies, investigating root causes, and ensuring accurate processing.
  
• Provides timely, professional, and analytically sound responses to client inquiries, using critical thinking and subject?matter expertise to resolve issues related to payroll, billing, and funding processes.
  
• New customer set up and data entry.
  
• Maintains multiple interconnected customer databases with a high degree of accuracy, ensuring data integrity across payroll, billing, and funding systems.
  
• Updates customer folders with changes to reflect current week's payroll and billing instructions.
  
• Processes credits/rebills.
  
• Advises clients on optimizing their payroll and billing reporting workflows, applying problem?solving skills to identify inefficiencies and implement more effective processes.
  
• Delivers ongoing training and technical support to clients, explaining system functions, troubleshooting software issues, and guiding users through complex payroll and billing scenarios.
  
• Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
  
• Proactively identifies potential risks, recurring issues, and process breakdowns; analyzes root causes and escalates concerns with recommended solutions.
  

• 
  
• Act with uncompromising integrity.
  
• Provide outstanding service and build trusted relationships.
  
• Drive innovation in our products and services and continually improve our processes.
  
• Work in partnership and support each other.
  
• Be personally accountable and deliver on commitments.
  
• Treat each other with respect and dignity.
  

• 
  
• Consideration may be given to a candidate with a degree in lieu of experience.
  

• 
  
• Education Level Academic Concentration/Major
  
  Req/Preferred
  
• Bachelor's Degree, Accounting or related field, Preferred
  

• 
  
• Excellent organizational and time management skills.
  
• Excellent written and verbal communication skills in an environment with a high volume of calls and emails
  
• Ability to use multiple types of software including MS Office and proficiency in basic office equipment.
  
• Strong understanding of accounting principles and the ability to interpret payroll, tax, A/P, A/R, and cash posting data to resolve discrepancies.
  
• Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
  
• Must demonstrate meticulous attention to detail, accuracy under pressure, and the ability to manage high volume workloads without compromising quality.
  
• Exceptional critical Thinking and problem-solving skills, with the ability to evaluate issues, determine root causes, and implement effective solutions independently.
  
• Strong technical aptitude and ability to quickly learn and navigate multiple payroll, billing, and funding platforms, as well as Excel and other MS Office tools.
  

Must Have

• 
  
• 1099-S,Account Audits,Accounting,Accounting Journal Entries,Account Management,Account Reconciliations,Accounts Payable (AP),Accounts Payable Operations,Accounts Payable Process,Accounts Receivable (AR),Accounts Receivable Processing,Accruals,Ad Hoc Reporting,Aging Reports,Asana (Software),Audit Preparations,Audit Reporting,Audit Support,Automatic Clearing House (ACH) Processing,Balance Sheet Account Reconciliations,Balance Sheets,Bank Deposits,Bank Reconciliations,Bill Drafting,Billing,Billing Dispute Resolution,Billing Process,Billing Systems,Business-to-Business (B2B),Business-To-Business (B2B) eCommerce,Cash Allocation,Cash Application,Cash Flow Forecasting,Cash Management,Cash Operations,Cash Reconciliations,Chargeback,Check Processing,Claims Processing,Commission Accounting,Commission Analysis,Commission Reporting,Communication,Conflict Resolution,Credit,Credit Analysis,Credit Card Operations,Credit Card Processing,Credit Card Reconciliations,Customer Billing,Customer Reconciliation,Data Reconciliation,Debt,Dispute Management,Distribution Logistics Management,E-Commerce,Ensure Compliance,Enterprise Resource Planning (ERP),Financial Accounting,Financial Close,Financial Closings,Financial Processing,Full Cycle Accounts Payable,General Ledger Coding,Generally Accepted Accounting Principles (GAAP),Google Workspace,Insurance Claim Handling,Intercompany Accounting,Internal Auditing,International Procurement,Interpersonal Communication,Intuit QuickBooks,Inventory Management,Inventory Planning,Invoice Processing,Invoices,Loan Amortization,Mathematical Calculations,Microsoft Office,Mining,Monthly Close Process,Negotiation,Networks,Odoo,Office Equipment,Operations Support,Oracle Netsuite,Oral Communications,Order Processing,Payment Handling,PayPal,People Management,Pivot Tables,Procurement,Project Proposal Writing,Purchase Orders,Real Estate,Reconciliations,Reporting Management,Report Preparation,Reports Analysis,Revenue Recovery,Sales,Sales Compensation,Sales Order Processing,Sales Orders,Sales Process,Sales Reporting,SAP Data Entry,SAP NetWeaver,Self-Starter,Shipping,Shopify,Slack Software,Spanish Language,Standard Operating Procedure (SOP),Teamwork,Trial Balances,Variance Reporting,Vendor Billing,Vendor Evaluations,Vendor Reconciliation,VLOOKUP Function,Warehouse Inventory Management,Write Offs,Writing
  
• Ability to navigate multiple databases and systems simultaneously
  
• Demonstrated ability to maintain accuracy under tight deadlines
  
• Proficiency with payroll and billing systems
  
• Strong critical?thinking skills to diagnose and resolve complex client issues
  
• Strong data integrity skills, including verifying, validating, and documenting client updates
  
• Strong Microsoft Excel skills (sorting, filtering, formulas, data validation)
  

Nice To Have

• 
  
• Ability to troubleshoot common system issues and guide clients through platform workflows
  
• Understanding of accounting principles relevant to payroll, A/P, A/R, and cash posting
  
• Working knowledge of payroll processes, earnings, deductions, and employer taxes
  

• If staying organized, checking off to-do lists, building systems and managing complex logistics are your ideas of fun…
• If you enjoy helping leaders operate at their highest level while also keeping an office and team running smoothly…
• If you are an intuitive, detail-oriented self-starter who desires to leverage your skills in a high impact role supporting a team on a mission to help transform health care…
• We want to talk to you.

CURA Strategies, a fast-growing, award-winning health care communications and public affairs agency, is seeking a highly organized, proactive Executive Assistant and Office Manager who can support senior leadership while also managing the operational details that keep the office and team running smoothly. The right candidate anticipates needs before they arise, thrives in a fast-paced environment, and enjoys solving logistical challenges that allow others to focus on delivering excellent client service. CURA has been awarded a best place to work in Washington, D.C., with high employee engagement marked by a friendly, collaborative, mission-driven culture, leadership and financial transparency.

POSITION OVERVIEW

This is a full-time role supporting CURA’s CEO and members of the executive team. The Executive Assistant will serve as a key operational partner to leadership—ensuring calendars, communications, travel, expenses, office logistics and events are coordinated efficiently and professionally.

This role requires strong organizational skills, excellent communication and the ability to manage multiple moving parts simultaneously while maintaining a high level of discretion and professionalism. The position is based in the Washington, D.C. area and requires coming into our office in Arlington, VA, 5 days a week, however, not all working hours need to be in office. We can be flexible on actual work hours and are open to accommodating parents who are working around schedules involving school-aged children.

RESPONSIBILITIES

The Executive Assistant will provide high-level administrative support to CURA leadership while also managing key operational logistics for the office and team. Responsibilities include:

• Manage complex executive calendars, coordinating meetings across internal teams, clients, partners and external stakeholders while ensuring priorities are reflected in leadership schedules.
• Email inbox management including monitoring, prioritizing and flagging incoming emails, responding to routine emails when appropriate or drafting responses for executive review; tracking email follow-ups to ensure important conversations and requests do not fall through the cracks; organizing inbox folders and labels to keep communication streamlined.
• Plan and manage executive and team members’ travel, including flights, hotels, itineraries and logistics for conferences, client meetings and advocacy events.
• Support financial and operational processes, including executive and event expense tracking, receipt management, time entry and monitoring project or event budgets.
• Oversee core office operations, including office vendor coordination, office supplies, mail and shipments, and general office organization.
• Plan and execute internal events and retreats, including team meetings, offsites, and cultural events, ensuring seamless logistics and coordination.
• Support conference and external event participation, including registrations, sponsorship logistics, materials coordination and scheduling meetings with partners and prospective clients.

QUALIFICATIONS

• Bachelor’s degree required.
• At least 5 years supporting senior executives or working in an executive assistant, operations or administrative role.
• Exceptional organizational and operational skills, with the ability to manage complex calendars, logistics, documents and competing priorities with precision.
• Outstanding communication skills, both written and verbal, with the ability to represent executives professionally and coordinate across internal teams and external partners.
• Proactive and anticipatory mindset, able to stay several steps ahead of leadership by identifying needs, solving problems independently and removing operational friction.
• High degree of discretion and professionalism, with experience handling confidential information and sensitive communications.
• Technologically fluent and resourceful, comfortable learning new systems and leveraging tools such as Slack, Zoom, Box, ChatGPT, Harvest and Microsoft Office to keep work organized and moving efficiently.
• Must have access to a car and ability to bend, reach and lift boxes and office supplies up to 30 lbs.

WHAT WE OFFER

• Unlimited PTO after one year of employment
• Weekly free lunches (plus lots of free snacks and drinks in the office)
• Robust health benefits program
• 401K with company match
• Company outings and social gatherings
• Professional learning and development opportunities
• Paid maternity/paternity leave
• Transportation and mobile stipends

MORE ABOUT CURA

Our name, CURA – Latin for care, concern, and attention to others – exemplifies our mission: to work with clients to transform the health care system and improve lives. Whether our client is a business, a nonprofit or a government agency, we believe that taking transformative action to improve people’s lives is always the winning strategy. Our culture is built on a love for transforming health care through integrated communications, a desire to proactively serve and contribute, and strong partnership with our clients to deliver results.

Led by a bipartisan team of DC communications veterans, our approach has received considerable notice from industry peers. Since its launch in 2016, the company has received numerous awards and recognition, including:

• Washington Business Journal, Best Places to Work (2025 & 2026)
• PRovoke Media, North American Boutique Agency of the Year (2023)
• PRWeek, Outstanding Boutique Agency of the Year, Finalist (2023)
• PR News, Top Places to Work in PR (2020)
• PRovoke Media’s Global and North American New Agency of the Year (2018)

TRAITS WE ADMIRE IN OUR TEAM MEMBERS

• A passion for improving health care and driving smart creative campaigns to achieve transformational change
• Results-focused approach, and the ability to work closely with senior members of the team to manage and execute a campaign to success
• A leader with a proactive, positive attitude toward client service and team management.
• Responsive, dependable and accountable to team members and clients, and willing to do whatever it takes to get the job done—someone who doesn’t take no for an answer
• Enthusiasm about the unlimited growth opportunities that come with being a member of a fast-growing start-up firm and wants to stay for the long-term
• Mission-minded and excited to join the CURA family, which works hard to do good work (and has fun doing it)
• Not shy in sharing bold opinions, but respectful of the bipartisan nature of our firm

Equal opportunity

We provide equal consideration for all applicants regardless of race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status, or disability. In a recent blinded survey, 100% of employees strongly agreed that everyone at CURA is treated fairly across differences.

Location: In-Person (NYC)

Compensation: $65,000.00 plus (commensurate with experience)

Experience Level: Junior (2-4 years of experience in a logistics role)

About Us

We are a leading secondary market dealer of high-end luxury watches, specializing in Patek Philippe, Audemars Piguet, Richard Mille, and Rolex. Our goal is to be the #1 most trusted and competitive luxury watch marketplace, catering to high-net-worth collectors and serious buyers. Our merchandise also encompasses fine jewelry and Hermes handbags. Wrist Aficionado's three boutiques are located in New York City, Miami Beach, and Beverly Hills. Our websites are and

What You’ll Do

• Independently create all of Wrist Aficionado's shipping labels (for external shipments to clients and for internal shipments to our boutiques). Purchase shipping insurance according to the value of the shipment. Shipping labels are primarily created through FedEx, Ferrari Express, Malca-Amit, and USPS.
• Carefully prepare and pack all shipments that are sent from Wrist Aficionado's boutique in New York City, ensuring that all packaging meets our brand standards. Record outgoing shipments in Slack.
• Manage and monitor Slack channels to track sold and returned items, ensuring records are accurate and up to date.
• Handle Hermes handbag operations across all three boutiques: inspect condition, photograph, and list products on Jewels Aficionado's website.
• As needed: accept and process new inventory, confirming item details and updating internal systems.
• As needed: coordinate and facilitate watch repairs, communicating with repair vendors and tracking service timelines.

What You Bring to the Table

• 2-4 years of experience in logistics in a luxury retail setting (especially for a retailer who sells timepieces and/or fine jewelry)
• Bachelor's degree
• Proficient in Microsoft Office
• Excellent communication skills
• Detail-oriented
• Preferred: knowledge of luxury watches, fine jewelry, and/or Hermes handbags

About Us

“Good design elevates everything.” — Joanne Wilson, founder of Gotham

Gotham, the world's first cannabis concept store, is a pioneering brand and retail experience that embodies the vibrant spirit of New York City. Founded, owned, and operated by female entrepreneur and philanthropist Joanne Wilson, Gotham transcends the traditional dispensary by fusing art, design, fashion, and culture with New York State’s finest cannabis.

The place "where culture meets cannabis," Gotham celebrates creativity, inclusion, sophistication, and urban edge, becoming a cultural touchstone in New York's evolving cannabis landscape. Gotham debuted its flagship location on Bowery and 3rd Street in the East Village in 2023 and has since expanded statewide, opening a second location in Hudson, NY, and a third in Williamsburg at The Refinery at Domino. A fourth Gotham location has just opened at Grand Central Station!

At Gotham, we're not just selling products; we're crafting an elevated lifestyle experience that resonates with the discerning New Yorker. Join us in shaping the future of cannabis culture in the world’s greatest city—and beyond.

Job Description

Gotham is seeking a curious, collaborative, and communicative IT Associate to lead and support the organization’s technology infrastructure across all locations. This role is responsible for maintaining and optimizing hardware, software, and network systems while ensuring seamless technology operations for both retail stores and office teams.

The IT Associate will play a key role in managing day-to-day technical operations while also identifying opportunities to improve systems, implement new technologies, and support cross-departmental initiatives. This role requires strong problem-solving abilities, excellent communication skills, and the ability to collaborate with teams across the organization. Experience with emerging technologies such as AI tools and e-commerce platforms like Shopify will help support Gotham’s continued growth and innovation.

Expectations, Duties, and Responsibilities

• Manage and maintain Gotham’s IT infrastructure across all retail and office locations.
• Provide technical leadership and hands-on support for hardware, software, and network systems.
• Oversee installation, configuration, and maintenance of computers, devices, and technology systems.
• Troubleshoot and resolve technical issues related to desktops, laptops, printers, tablets, and other devices.
• Monitor and maintain IT systems to ensure reliability, security, and optimal performance.
• Manage device management systems and maintain inventory of company technology assets.
• Oversee onboarding and offboarding processes including device provisioning and account management.
• Administer company collaboration platforms including Slack, user permissions, channels, and integrations.
• Manage Google Workspace services including Google OAuth, Google Drive, and related tools.
• Install, configure, and manage company software while ensuring licenses remain compliant and systems remain secure.
• Maintain and support Shopify backend systems and integrations as needed.
• Identify and implement AI tools and automation opportunities to improve operational efficiency and workflows.
• Establish and maintain documentation for IT systems, processes, and protocols to ensure knowledge sharing and operational continuity.
• Collaborate cross-functionally with teams across the organization on technology initiatives and operational improvements.
• Provide IT support and infrastructure setup for new store openings and expansion initiatives.
• Travel to store locations as needed to support technology operations.

Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Strong experience managing and maintaining IT systems in a multi-location environment.
• Familiarity with operating systems including Windows, macOS, and Linux.
• Experience with device management systems and IT asset tracking.
• Familiarity with Google Workspace administration.
• Experience administering collaboration tools such as Slack.
• Knowledge of Shopify backend systems or e-commerce platform administration.
• Interest in or experience implementing AI tools or automation technologies.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent communication and interpersonal skills with the ability to collaborate across departments.
• Ability to prioritize and manage multiple projects in a fast-paced environment.
• Willingness to travel to retail locations (Hudson, Williamsburg, Bowery, etc.) as needed.

Preferred Qualifications

• Experience in the cannabis industry.
• Experience supporting Shopify store operations, integrations, or apps.
• Experience evaluating and implementing emerging technology solutions.
• Experience supporting retail or multi-location environments.

Physical Requirements

• Ability to sit or stand for extended periods while working at a computer.
• Ability to lift and move equipment up to 25 pounds.
• Ability to travel between store and office locations as needed.
• Ability to perform hands-on technical tasks such as installing hardware, cabling, and device setup.

About Us:

AZAZIE stands as the leading direct-to-consumer (DTC) e-tailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options.

Job Summary:

Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels.

*Please note:

We are only recruiting local candidates at this time to accommodate an in person schedule. The employee will come into San Jose location 4 times a week.

Schedule:

• Monday - Friday, 7:30AM- 4:30PM

Responsibilities:

• Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours.
• Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us.
• Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns.
• Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively.
• Competency and initiative to meet and exceed the department metrics and individual performance goals.
• Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry.

Skills/Talents you have:

• Analytical, problem solver and critical thinker.
• Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy.
• Team player that is willing to take initiative to support customers, other agents and supervisors.
• Adaptability to thrive in a fast-paced ever changing work environment.
• Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers.
• Positive attitude with a desire to learn and share ideas in a collaborative work environment.
• Clear and concise communicator within customer interactions and across different departments.
• Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results.
• Excellent time management skills.
• Customer-focused with strong interpersonal and tech savvy skills.

Qualifications:

• Customer Service Experience: 1 year (Preferred)
• Fluency in English. Additional languages a bonus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application)
• Experience with AI Intercom, Slack or other CRM software is a plus.
• Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software.
• Excellent written and oral communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs.
• Customer-focused and can demonstrate mastery of customer service skills.
• Ability to maneuver between multiple tasks.

Benefits:

• 100% Medical, Dental, Vision, Life insurance offered after a 60-day probationary period
• Paid vacation days and sick leave
• Paid Holidays + Floating Holidays
• 401k
• Free snacks and drinks in office
• Employee discount
• Company engagement events
• Monthly departmental CS appreciation lunches

Physical Requirements: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close, distance and color vision.

Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Steady is an on-demand labor marketplace connecting businesses with skilled installers and project labor across multiple U.S. markets.

We help companies access reliable labor quickly, while giving workers flexible opportunities to earn.

Today, more than 40,000 workers have signed up on the platform, and we operate across 9 markets, supporting thousands of project shifts each year across office furniture installation, commercial relocation, pallet racking, warehouse equipment, and millwork. We’re focused on improving reliability, strengthening marketplace economics, and scaling into new markets.

This is a hands-on builder role. We’re looking for someone early in their career who wants to own real systems and see their work drive immediate impact. This is not a pure strategy role — you will be expected to build, test, and improve operational systems yourself.

You will own the supply side of the marketplace, including worker acquisition, onboarding, activation, utilization, and retention. You’ll also work across the business to improve how we operate, identify opportunities to increase revenue, and build systems that allow us to scale efficiently.

You will not rely on others to surface insights. You will pull data, build analyses, create workflows, and implement solutions directly.

• Build and improve how we recruit, onboard, and activate workers

• Reduce time from signup to first job

• Improve worker utilization and repeat engagement

• Develop simple systems to improve worker quality and reliability

• Help balance supply and demand across markets

• Identify gaps in coverage and build solutions to address them

• Support pricing and capacity decisions through data and operational insight

• Build and maintain workflows across tools such as HubSpot, Airtable, Zapier, Slack, and internal

systems

• Improve how data flows between systems

• Automate repetitive processes to improve efficiency and reduce manual work

• Create simple, reliable systems that can scale

• Pull and analyze data directly

• Build dashboards and reports to track key metrics

• Identify trends and take action quickly

• Use data to guide decisions, not just report on them

• Identify opportunities to increase revenue from our existing base of workers and clients

• Test new ideas quickly and scale what works

• Support account growth by improving reliability and performance

Sales

• Align supply with expected demand

• Help identify capacity constraints

Account Management

• Improve service reliability for key accounts

• Help resolve issues when needed

Finance

• Support forecasting and cost visibility

• Improve contribution margin through operational improvements

• Worker activation rate

• Time to first job

• Worker utilization and repeat rate

• Fill rate consistency

• Reduction in operational issues or escalations

• Contribution margin improvement

• Revenue from new initiatives

This role is a strong fit for someone who:

• Has 3–7 years of experience in operations, consulting, analytics, or a high-growth environment

• Started in a structured role (consulting, analytics, etc.) and wants to move into an operating role

• Has spent time at a startup or small team building real workflows

• Is comfortable working directly in tools like HubSpot, Airtable, Zapier, Slack, or similar

• Likes solving problems, building systems, and improving how things work

• Wants to take ownership early and grow into a larger role over time

This role is likely not a fit if you:

• Prefer high-level strategy without hands-on execution

• Have spent most of your time managing large teams rather than building systems yourself

• Are looking for a highly structured, well-resourced environment

• Are not comfortable working directly in data and operational tools

• 3–7 years of relevant experience

• Strong problem-solving and analytical skills

• Comfortable working with data and building basic models or analyses

• Experience with CRM systems, workflow tools, or similar platforms

• Ability to operate independently and move quickly

Steady’s growth depends on building a reliable, scalable supply engine. If supply breaks, everything breaks — customer experience, margins, and growth. This role owns how that system gets built and improved. You will have direct impact on how the company operates, how we scale, and how we generate value.