Single Source Letter Example Jobs in Usa

Open date: June 2, 2025

Most recent review date: Monday, Aug 18, 2025 at 11:59pm (Pacific Time)

Applications received after this date will be reviewed by the search committee if the position has not yet been filled.

Final date: Monday, Jun 1, 2026 at 11:59pm (Pacific Time)

Applications will continue to be accepted until this date, but those received after the review date will only be considered if the position has not yet been filled.

The Department of Neuroscience (NEU) at UC Berkeley invites applications for a pool of non-tenure track Lecturer positions to teach NEU courses as needed. Typically, lecturers will be hired to teach or co-teach a single course in a given semester or summer session. In rare occasions, a lecturer may be hired to teach or co-teach in several courses in the same semester.

Teaching Responsibilities

We are seeking outstanding lecturers who can teach/co-teach small, medium and large size lectures, seminar and/or laboratory courses in the subject areas listed below:

• 
  
• Broad survey courses in neuroscience
  
• Molecular, cellular and developmental neuroscience
  
• Circuit, systems, and behavioral neuroscience
  
• Cognitive neuroscience
  
• Computational neuroscience
  
• Neurotechnology
  
• Laboratory courses in the above areas
  
• Scientific communication and writing
  

General Duties

In addition to teaching responsibilities, general duties include holding office hours, assigning grades, advising students, preparing course materials (e.g., syllabus), maintaining a course website, and using a learning management system( e.g. bCourses at UC Berkeley, Canvas, etc.).

Department:

Minimum Basic Qualifications (at the time of application):

Laboratory Courses and Lecturer Courses: A Master's degree (or equivalent international degree) is required by time of application.

Lecturer Courses: A Ph.D or M.D. degree (or equivalent international degree) is required to teach a lecture course by the time of hire.

Preferred Qualifications (by start date):

Lecture Courses: Documented experience in teaching one of the biological or life sciences at the college level.

Laboratory Courses: Completion of all Ph.D (or equivalent international degree) requirements except dissertation in a biological field or life sciences.

• Curriculum Vitae - Your most recently updated C.V.

  
  

• Cover Letter (Optional)

  
  

• Statement of Teaching (Optional)

  
  

• 3 required (contact information only)

Help contact:

UC Berkeley is committed to diversity, equity, inclusion, and belonging in our public mission of research, teaching, and service, consistent with UC Regents Policy 4400 and University of California Academic Personnel policy (APM 210 1-d). These values are embedded in our Principles of Community, which reflect our passion for critical inquiry, debate, discovery and innovation, and our deep commitment to contributing to a better world. Every member of the UC Berkeley community has a role in sustaining a safe, caring and humane environment in which these values can thrive.

The University of California, Berkeley is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

For more information, please refer to the University of California's Affirmative Action and Nondiscrimination in Employment Policy and the University of California's Anti-Discrimination Policy.

In searches when letters of reference are required all letters will be treated as confidential per University of California policy and California state law. Please refer potential referees, including when letters are provided via a third party (i.e., dossier service or career center), to the UC Berkeley statement of confidentiality prior to submitting their letter.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Unless stated otherwise, unambiguously, in the position description, this position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct.

• 
  
• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment or discrimination, as defined by the employer.
  
• UC Sexual Violence and Sexual Harassment Policy
  
• UC Anti-Discrimination Policy
  
• APM - 035: Affirmative Action and Nondiscrimination in Employment
  

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

Students are our top priority.
We strive for excellence.
We thrive on diversity.
We celebrate collaboration.
We champion innovation.
We safeguard freedom of inquiry and expression.
We nurture the wellbeing of our community.
We act ethically.
We are responsible stewards.

About The School of Cybersecurity and Privacy

The School of Cybersecurity and Privacy, ranked #2 in Cybersecurity, is one of five schools in the #5 ranked College of Computing. Founded in September 2020, it builds on the strong foundation and continued success of the cybersecurity research, education, and service efforts at Georgia Tech that began more than twenty years ago. SCP consists of 25+ faculty working to fulfill a mission of "Building security in everything, for everyone, every day." We believe that societal problems require multidisciplinary solutions, that rigorous research can be inspired everyday problems, that developing tomorrow's leaders requires revolutionizing security education, and that together we can create a more secure future. Our faculty teach topics in public policy, law, international affairs, engineering, and computing in order develop the next generation of leaders who solve societal problems from cybercrime to trustworthy AI and who are trained to not only ask "does it work?" but importantly "is it secure?"

Atlanta, GA

As the home to the world's leading undergraduate and graduate program in cybersecurity and privacy, The School of Cybersecurity & Privacy (SCP) at Georgia Tech is a growing academic unit that consists of 30+ tenure-track and research (including several holders of endowed chairs) faculty, postdocs, adjunct faculty and professional staff. This distinguished group comes from Computing, Engineering, Social Science and Business Colleges. The School of Cybersecurity & Privacy offers bachelors, masters, and doctoral degrees.

The ideal candidate will be a Full Professor with tenure in a premier department at a research university or have an equivalent position in industry or government in Business, Computer Science, Economics, Engineering, Finance, Humanities, International Affairs, Law, Public Policy, or any other field with a proven record of high impact contributions in cybersecurity or privacy. Candidates should have a proven record of achieving external visibility and funding; have demonstrated strong leadership and team building skills; care about the personal and educational enrichment of faculty, staff, and students; have experience with strategic planning, administrative oversight, fiscal management, and vision development; and embrace participatory management and transparent decision-making.

The School of Cybersecurity and Privacy possesses a bold ambition to redefine how we confront the most urgent challenges of our digital era. Unlike traditional academic units, this high-visibility, high-impact school brings together world-leading researchers from computing, engineering, political science, psychology, law, and business to tackle questions that no single discipline can answer alone. Our vision is nothing less than to build the world's premier hub for cybersecurity and privacy research, education, and policy innovation. Success in this endeavor requires a spirit of creativity and collaboration, and we seek candidates who are eager to innovate both organizationally and pedagogically. Embracing interdisciplinary breadth is not optional here - it is the foundation of our mission. Candidates should be prepared to share their vision for contributing to this transformative enterprise.

Nationally, the U.S. News & World Report ranks Georgia Tech's overall undergraduate education as #5 for public universities, and #2 in undergraduate cybersecurity education. Units that SCP closely interacts with at Georgia Tech include the School of Public Policy's Information Technology Management program (ranked #4); the Scheller College of Business (ranked #5 for Information Systems, and its undergraduate Information Systems specialty ranked #3); the Electrical Engineering graduate program (is ranked #5); and the Computer Science (graduate program is ranked #6). The Georgia Institute of Technology is a unit of the University System of the State of Georgia and its main campus is located in the heart of Atlanta, GA.

To be considered, please submit your CV, a letter of application, 5 references, and other supporting documents. Your application will remain confidential (known only to the search committee) until its final stage, at which point, with your permission, we will contact your references and request letters of support. Review of applications will begin on January 15th, 2026. This search will continue until the position is filled.

PhD in computing or closely related field as listed in the job summary with a proven record of high impact contributions in cybersecurity or privacy.

PhD in computing or closely related field as listed in the job summary with a proven record of high impact contributions in cybersecurity or privacy.

Letter of Application (As Cover Letter)
CV
Research Statement
Teaching Statement
Names and contact information for 5 references

Should you have any problems with the online submission, please contact .

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individuals race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

For more details about the position, please visit: chair-search-school-cybersecurity-and-privacy.

Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

Feldesman LLP, a boutique law firm with offices in Washington, DC and Sacramento, CA, is seeking a highly skilled and experienced Senior Litigation Attorney who is interested in direct client contact, a greater leadership role in cases, a collegial atmosphere, and mission-driven work.

The ideal candidate will possess over 10 years of extensive litigation experience, for example, research and writing, experience with depositions, document production and other discovery matters. While litigation-centered, this role also involves administrative appeals, investigations, audits and advising on other types of disputes. The right candidate for this role would benefit from a background in litigating against (or for) the government and should be smart, energetic, self-sufficient, and looking for challenges.

Responsibilities:

• Handle litigation matters, including research, writing, depositions, document production, and other discovery matters.
• Represent clients in administrative appeals, investigations, audits, and other disputes.
• Collaborate with team members and lead counsel.

Qualifications and Requirements:

• Strong academic credentials, including a J.D. degree from an accredited law school.
• Minimum of 10 years of experience practicing law.
• Substantive litigation experience is preferred, including experience drafting pleadings, declarations, and routine motions under the supervision of lead counsel.
• Excellent research, writing, and analytical skills, with the ability to communicate complex legal concepts effectively.
• Proven ability to work both independently and collaboratively in a team-oriented environment.
• Background in disputes with government agencies (whether litigation, investigations, or audits) is a plus.
• Judicial clerkship experience is a plus.
• Active license to practice law in the District of Columbia.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and advancement within the firm.
• Engaging and collaborative work environment.

Application Process:

Qualified candidates are encouraged to submit their resume, cover letter, academic transcripts, and references via

Cover letters should be no more than two pages, single-spaced, and briefly address: (1) the candidate's qualifications, including required and preferred qualifications listed in this announcement, and (2) the candidate's reason for seeking employment with Feldesman. The cover letter should provide additional context and meaning to the data provided via the resume.

The good faith base salary range for this position is $175,000 to $225,000 per year. The actual salary rate offered to candidates within that range will depend on a variety of factors, including without limitation, years of relevant experience, subject matter expertise, education, demonstrated litigation skill, and the candidate's overall qualifications for the position as assessed by the Firm.

Feldesman LLP is an equal opportunity employer committed to fostering a diverse and inclusive workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other characteristic protected by law.

Direct applicants only. We are not accepting submissions from recruiters or agencies.

Ben Hall Law is reinventing what it means to practice child abuse and neglect law in Michigan. We are committed to representing DHHS in a professional manner while providing excellent legal representation and service to our client—and we hold ourselves to that standard every single day. We live by six core values that define how we work and who we are: Fun, Accountability, Service, Teamwork, Integrity, and Excellence. These are not words on a wall. They are the lens through which we make decisions, evaluate performance, and build our culture. If those values resonate with you, keep reading.

Position: Child Abuse & Neglect Attorney (DHHS Representation)

Employment Type: Full-Time

Work Location: Primarily Remote—reliable commute to court required; occasional in-person firm attendance required

Service Area: Multiple Michigan Counties

Practice Group: Child Abuse & Neglect

Experience Required: 3+ Years in Child Abuse & Neglect Law

This position is part of a growing child abuse and neglect practice group dedicated exclusively to DHHS representation. The current team consists of a team lead, an associate attorney, a case manager, and a dedicated paralegal. You will not be working in isolation—you will be part of a cohesive, purpose-driven unit where collaboration is the norm and everyone is invested in each other's success and the success of the client.

The Child Abuse & Neglect Attorney will serve as legal counsel to DHHS in child protective proceedings across multiple Michigan counties. This role is designed for an attorney who is passionate about the welfare of children and driven by the belief that high-quality legal representation is one of the most powerful tools available to improve how the child welfare system functions in practice.

This is not a 9-to-5. Child welfare does not keep business hours, and neither does this role. The position requires the ability to respond to after-hours, weekend, and holiday calls for emergencies. If that is a problem, this is not the right fit. If that is the kind of work that energizes you, read on.

The position is primarily remote. Candidates must be able to reliably commute to court appearances across their assigned counties as needed. In-person attendance at firm meetings, trainings, and events is required on an occasional basis. This position is also eligible—and actively encouraged—to attend state and national conferences related to child welfare law and policy.

We believe in being direct. This position is an exceptional opportunity—but only for the right person. Please do not apply if:

You are looking for a strict 9-to-5. Emergencies happen. Children cannot wait. This role requires availability outside of standard business hours, including evenings, weekends, and holidays.

You prefer to work alone. This is a team environment. Collaboration is not optional—it is how we operate. Lone wolves will not thrive here.

You are uncomfortable with accountability. We hold ourselves and each other to a high standard. Mistakes are learning opportunities, but deflection and avoidance have no place on our team.

You are satisfied with the status quo. The child welfare system has real problems. We are here to make it better through the quality of our work, one case at a time. If you have made peace with "good enough," this is not the right place for you.

You have a "not my job" mentality. We aim to provide unreasonable hospitality—not just to our clients, but to everyone we interact with. That means we help each other, we get the job done, and we do not look the other way when something needs doing. Sometimes that means extra time on a night or weekend. Sometimes it means handling something that is not technically in your job description. If you are keeping score on what is and is not your responsibility, this is not the right environment for you.

• Represent DHHS in child abuse and neglect proceedings across multiple Michigan counties, including hearings, trials, and appellate matters.

• Develop and maintain deep expertise in DHHS policies, procedures, and operational realities, keeping current as policies evolve.

• Evaluate facts and applicable law to provide sound, candid legal advice to the client while clearly communicating that final decisions rest with the client, not counsel.

• Draft pleadings, motions, orders, and other legal documents with precision and attention to detail.

• Conduct legal research and stay current on developments in Michigan child welfare law, relevant case law, and statutory changes.

• Collaborate with DHHS caseworkers, supervisors, and agency personnel to understand case facts, gather evidence, and develop litigation strategy.

• Provide training and legal guidance to DHHS staff, building the agency's understanding of legal standards, procedures, and best practices.

• Respond to after-hours, weekend, and holiday emergency calls as required.

• Engage constructively with judges, opposing counsel, guardians ad litem, and other professionals in a manner that reflects the integrity of the firm and the importance of the work.

• Participate actively as a member of the practice group and the broader firm—sharing knowledge, supporting colleagues, and contributing to firm-wide goals and culture.

• Represent the firm and client at state and national child welfare conferences and remain engaged with the broader professional community.

• Manage a multi-county caseload efficiently, including calendaring, deadlines, and court scheduling across jurisdictions.

• Other duties as assigned.

• Active Michigan law license in good standing.

• Minimum of 3 years of experience in child abuse and neglect law, with substantial courtroom experience in child protective proceedings.

• Expert-level knowledge of Michigan child welfare statutes, including the Juvenile Code, the Child Protection Law, and relevant case law.

• Demonstrated ability to evaluate complex fact patterns, synthesize applicable law, and deliver clear, actionable legal advice.

• Strong understanding of—or demonstrated ability to rapidly develop expertise in—DHHS policies and procedures.

• Excellent written and oral advocacy skills.

• Proven ability to manage a multi-county caseload with competing deadlines.

• Ability to reliably commute to court appearances across assigned Michigan counties as required.

• People-oriented professional with strong interpersonal skills and the ability to work effectively with agency staff, colleagues, and members of the public.

• Willingness and demonstrated ability to provide training and legal education to DHHS staff.

• Availability to respond to after-hours, weekend, and holiday emergency calls.

• Commitment to client-centered representation: fully advising the client while honoring the client's authority over final decisions.

• Genuine alignment with the firm's core values: Fun, Accountability, Service, Teamwork, Integrity, and Excellence.

• Self-directed work habits and professional reliability suitable for a primarily remote position.

• Prior experience representing DHHS in child protective proceedings.

• Familiarity with DHHS systems, casework processes, and multi-disciplinary team dynamics.

• Experience practicing across multiple Michigan counties or circuits.

• Experience in formal or informal legal training roles—presentations to agency staff, CLEs, or similar.

• Active engagement with state or national child welfare professional organizations.

The right candidate brings more than legal skill—they bring conviction. We are looking for someone who:

• Is genuinely passionate about the welfare of children and approaches this work as a calling, not just a career.

• Is driven by the opportunity to create systemic change through the quality of their daily practice—one case, one hearing, one well-trained caseworker at a time.

• Puts client satisfaction at the top of their priority list and treats the attorney-client relationship as foundational, not transactional.

• Is people-oriented: someone who builds trust with agency staff, collaborates naturally with colleagues, and brings genuine warmth and professionalism to every interaction.

• Holds themselves accountable, welcomes feedback, and is always looking for ways to improve.

• Exercises mature, independent judgment while remaining fully accountable to the client's authority over strategic and case decisions.

• Embraces the full scope of the role—including the after-hours moments that remind us why this work matters.

Ben Hall Law offers a competitive compensation package commensurate with experience, including:

• Salary: Dependent upon experience

• Paid Time Off: 4 weeks of paid vacation annually

• Sick Leave: 1 week of paid sick time annually

• Retirement: 401(k) plan

• Health Insurance: Medical, dental, and vision coverage

• Disability Insurance: Short-term and long-term disability coverage

• Life Insurance: Firm-provided life insurance

• Professional Development: Eligibility and encouragement to attend state and national child welfare conferences

To be considered, submit a cover letter and resume to

In your cover letter, please describe why this position appeals to you and how you see yourself fitting into our culture. Include your salary requirements. Cover letters or candidates that do not follow these instructions will not be considered.

This facility is seeking a Cardiac Anesthesiology Physician for locum tenens support as they look to fill a current need. 

Details and requirements for this opportunity:

•u0009Schedule: Call and requirements: 6:30a-4p schedule, no call

•u0009Supervision vs independent: Supervision of one CRNA

•u0009Electronic Medical Record (EMR): Epic

•u0009Certifications required: Must be Board Certified

•u0009License required or accepting IMLC: Must have Active License or Active Compact Letter and Nebraska

AMN Healthcare is a digitally enabled workforce solutions partner focused on solving the biggest challenges affecting healthcare organizations today. We offer a single-partner approach to optimize labor sources, increase operating margins, and provide technologies to expand the reach of care.

This facility is seeking a Hematology - Oncology Physician for locum tenens support as they look to fill a current need.

Details and requirements for this opportunity:

· Schedule: Tues–Fri, 8a–5p, two weeks per month, 5/18/26–12/31/26

· Practice Setting: Outpatient, Telemedicine

· Type of cases and required procedures: Hematology (majority of patients) and Oncology

· Credentialing timeframe: 45–60 days (temporary privileges available)

· Electronic Medical Record (EMR): Epic

· Certifications required: Must be board certified, must have Basic Life Support (BLS)

· Licensure required: Montana license preferred, Interstate Medical Licensure Compact Letter of Qualification

(IMLC LOQ) accepted, must have Drug Enforcement Administration License (DEA)

AMN Healthcare is a digitally enabled workforce solutions partner focused on solving the biggest challenges affecting healthcare organizations today. We offer a single-partner approach to optimize labor sources, increase operating margins, and provide technologies to expand the reach of care.

This facility is seeking an Otolaryngology Physician for locum tenens support as they look to fill a current need.

Details & requirements for this opportunity:

· Schedule: Ongoing M-F clinic, night call and sporadic weekend call

· Practice Setting: hospital

· Types of Cases: general otolaryngology cases

· Credentialing Timeframe:30-60 days, temporary privileges are available

· Electronic Medical Record (EMR): Epic

· Must be board certified

· Must have an active New York license or Interstate Medical License Compact (IMLCC) Letter of Qualification

AMN Healthcare is a digitally enabled workforce solutions partner focused on solving the biggest challenges affecting healthcare organizations today. We offer a single-partner approach to optimize labor sources, increase operating margins, and provide technologies to expand the reach of care.

Hybrid: Applicants must be a California resident as of their first day of employment.

PRINCIPAL RESPONSIBILITIES:

Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications coming into Member Services in the form of email, fax, letters, chat and phone calls. Timely responses to all member communication are essential. Must effectively prioritize and flex the workload as new communication and tasks are submitted. Identify the caller's needs, clarify information, research issues, and provide solutions and/or alternatives whenever possible. Accurately and consistently document all conversations in the electronic database. This position is a liaison between the plan, the provider network, and other community agencies. The MSR positions are flexibly staffed classification and work is expected to be performed minimally at the MRS II level. However, the initial selection will be made at the entry level MSR I. Our more advanced level position of the series is the MSR III who will be required to perform a variety of complex matters.

Member Services Representatives are under the direction of a Member Services Supervisor, Manager and Director, and service our members through our call center as well assisting other departments with responses to member issues by initiating communication between departments to ensure action, cooperation, and compliance of managed care operations.

Member Services Representative I

This position which requires the ability to work as a team player within the Alliance and with external contacts, make sound judgments based on analysis of information, be an effective communicator, active listener and balance advocacy for the member with the policy provisions such as plan policies, EOC, regulatory guidelines, and DMHC/DHCS rules and regulations. The MSR provides courteous, professional, and accurate responses to incoming inquiries regarding network, plan benefits, eligibility, authorizations, plan services and guidelines, as well make decisions with the goal of ensuring member satisfaction and retention. The MSR performs a variety of complex functions and is also responsible for maintaining accurate and complete inquiry/grievance records in the electronic database. Maintains compliance with DMHC regulatory requirements and DHCS contractual obligations. MSR I staff who demonstrate proficiency in meeting, maintaining and exceeding principal performance objectives and metrics may be eligible to be promoted to a Member Services II or III role. Member Services Representative I staff may be eligible for promotion to Member Services Representative II or III positions once they have worked as a MSR I for a minimum of 12 months to be proficient with program and system knowledge in addition to meeting performance matrix requirements.

Principle duties and responsibilities

* Serve as the primary contact for members, providers and others for questions related to claims, benefits, authorizations, pharmacy, member eligibility and other questions related to Alameda Alliance and provide accurate, satisfactory answers to their inquiries or concerns.

* Respond to and resolve member service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, behavioral health, and care coordination.

* Answer incoming calls, emails, chats, and other requests for assistance in a timely manner in accordance with departmental performance targets and provide excellent customer service while doing so. May include assisting members in person.

* Recognize and understand the difference between calls that require quick resolutions and calls which will require follow-up and handle each appropriately.

* De-escalate situations involving dissatisfied customers, offering patient assistance and support.

* Accurately document all contacts per department standards/guidelines in the Customer Relationship Management (CRM) system.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Interface with Grievance and Appeals, Claims, Enrollment, IT, Network Management, Pharmacy, Authorizations, and other internal departments to provide Service Excellence to our members.

* Help guide and educate members about the fundamentals and benefits of managed health care topics, to include managing their health and well-being by selecting the best benefit plan service options, maximizing the value of their health plan benefits, and choosing a quality care provider.

* Intercede with care providers (doctor's offices) on behalf of the member, assisting with appointment scheduling; connect members with internal Case Management Department for assistance as needed.

* Assist members in navigating , the Member Portal, and other health care partner online resources and websites to encourage/reassure them to use self- service tools that are available.

* Manage any issues through to resolution on behalf of the member, either on a single call or through comprehensive and timely follow-up.

* Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues.

* Provide education and status on previously submitted pre-authorizations or pre- determination requests for both medical and pharmaceutical benefits.

* Meet the performance goals established for the position in the areas of compliance, efficiency, call quality, member satisfaction, first call resolution, punctuality, and attendance.

* Always maintain a professional level of service to members.

* Always maintain confidentiality of information.

* Consistently support the Alliance's approach to Service Excellence by adhering to established department and company standards for all work-related functions.

* Interact positively with all Alliance Departments.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Process MS Dept projects

* Serve as a back-up to manage the escalated calls.

* Perform other duties as assigned.

ESSENTIAL FUNCTIONS OF THE JOB

* Contacts: Receive, manage, and document telephone calls, emails, and other sources of contacts from members, potential members, and providers, and explain health plan benefits and plan rules. Describe the types of services the Alliance offers to the Member within the managed care system. Provide clarification about issues regarding patient and physician rights and how the plan operates.

* Conflict resolution: Resolve member problems/conflicts by convening with other departmental staff as needed.

* Member communications: Create and/or mail appropriate member materials and communications as needed.

* Computer: Perform ongoing data entry which assists in the maintenance of the Member Services department database to ensure data integrity.

* Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

PHYSICAL REQUIREMENTS

* Constant and close visual work at desk or computer.

* Constant sitting and working at desk.

* Constant data entry using keyboard and/or mouse.

* Constant use of multi-monitor setup

* Frequent use of telephone and headset.

* Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.

* Frequent lifting of folders, files, binders, and other objects weighing between 0 and 30 lbs.

* Frequent walking and Standing

Number of Employees Supervised: 0

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent experience preferred.

* High school diploma, GED required.

* The ability to speak and understand-bilingual: Spanish/English, Cantonese/English, Vietnamese/English, Tagalog/English are required as designated.

* A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher.

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

* Minimum one year of direct customer service experience. Call center experience and managed care experience a plus

* Experience determining eligibility for financial assistance, insurance benefits, unemployment and/or other social services programs.

* Demonstrated knowledge expert of AAH Member Services policies and procedures

* Consistent record of meeting, maintaining, or exceeding monthly Departmental performance metrics.

* Consistent track record of documenting Service Requests accurately and clearly and monitoring open Service Requests to ensure responses and closure.

* Consistent record of high quality of work as demonstrated through call and documentation auditing, appropriate Call Disposition coding, as well as an overall acceptable monthly Member Satisfaction Survey result as assessed by Member Services Quality Specialist, MS Trainer and Member Services Supervisor.

* Demonstrated proficiency in current Customer Relationship Management (CRM) tool, phone system software Quality Management Solution, Pharmacy Benefits Management applications (PBM), Interpreter vendor scheduling software, delegate portal solutions and the Alliance's Member portal.

* Demonstrated ability to effectively handle the department's key special projects: Member Portal Request Processing, Kaiser PTE Requests, PCP retroactive and same month requests.

* Demonstrated ability to help members face-to-face in the field and/or at the Alliance offices (walk-ins). Also highly skilled at handling issues related to member bills, transportation set-up and benefit coordination with providers and pharmacy needs.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

* Ability to prioritize and adapt to changing situations in a calm and professional manner.

* Ability to maintain composure in stressful situations.

* Excellent problem-solving skills

* Ability to exhibit cooperation, flexibility, and provide assistance when talking to members, providers, and staff.

* Skill in basic data entry

* Ability to type 40 net words per minute: multi-task

* Manual dexterity to operate telephone, computer keyboard equipment.

* Speak English proficiently, clearly, and audibly.

* Memorize and retain information quickly; meet physical requirements

* Spell correctly

* Learn the policies, regulations, and rules applicable to business operations.

* Follow instructions, reason clearly, analyze solutions accurately, act quickly and effectively in emergency situations; operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

* Excellent phone etiquette and ability to communicate clearly and concisely, both orally and in writing.

* Excellent interpersonal skills with the ability to interact with diverse individuals and flexibility to customize approach to meet all types of member communication styles and personalities.

* Strong verbal and written communication skills.

* Demonstrated ability to quickly build rapport and respond to members in a compassionate manner by identifying and exceeding member expectations (responding in respectful, timely manner, consistently meeting commitments).

* Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member.

* Must be self-motivated and able to work with minimal supervision

* Must be team-oriented and focused on achieving organizational goals.

* Proficient problem-solving approach to quickly assess current state and formulate recommendations.

* Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions which members can understand and act upon.

* Proficient conflict management skills to include ability to resolve issues during stressful situations and demonstrating personal resilience.

* Ability to work regularly scheduled shifts within the Alliance's hours of operation including the training period, with scheduled lunches and breaks, flexibility to adjust daily schedules; and to work over-time and/or weekends as needed.

* Medical terminology knowledge preferred

* Ability to work within a broad systems perspective

* Experience in use of various computer systems software as well as Microsoft Windows, and Microsoft Suite, especially Outlook, Word, Excel.

* Must have reliable and stable internet connection for remote work (50-100 Mbps download speeds).

Employees who interact with members of the public may be required to be tested for Tuberculosis and fully vaccinated against COVID-19 and influenza. Successful candidates for those positions/ classifications may be required to submit proof of vaccination against influenza and/or COVID-19, a negative Tuberculosis test, or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the Human Resources department.

SALARY RANGE $22.88-$34.33 HOURLY

The Alliance is an equal opportunity employer and makes all employment decisions on the basis of merit and business necessity. We strive to have the best-qualified person in every job. The Alliance prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religious creed, sex, gender, transgender status, age, sexual orientation, national origin, ethnicity, citizenship, ancestry, religion, marital status, familial status, status as a victim of domestic violence, assault or stalking, military service/veteran status, physical or mental disability, genetic information, medical condition, employees requesting accommodation of a disability or religious belief, political affiliation or activities, or any other status protected by federal, state, or local laws.

The Broward County Board of County Commissioners Enterprise Technology Services Division is seeking to hire (2) ERP Technical Support Specialist to provide technical and analytical support for Enterprise Resource Planning (ERP) systems across the County. Responsibilities include system implementation, maintenance, troubleshooting, and operational support for multiple ERP modules and integrated applications. The position requires 24/7 on-call availability, occasional weekend work, and reliable remote connectivity.

This is NOT a remote position.

This announcement will remain active until enough applications have been received and may close at any time.

Benefits of Broward County Employment

High-Deductible Health Plan - bi-weekly premiums:

Single $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2000 Annually

Consumer Driven Health Plan - bi-weekly premiums:

Single $82.58 / Family $286.79

Florida Retirement System (FRS) - Pension or Investment Plan

457 Deferred Compensation employee match

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Up to 40 hours of Job Basis Leave for eligible positions

Tuition Reimbursement (Up to 2K annually)

• Work with and troubleshoot multiple ERP system modules.
• Work with and troubleshoot specialized third-party application solutions.
• Prepare and maintain documentation and reports.
• Utilize multiple ticketing systems (e.g., Cherwell and Phire).
• Work nights and weekends as needed.
• Possess excellent written and verbal communication skills.
• Demonstrate considerable knowledge of current research and trends in ERP technologies.
• Ability to manage and multitask across multiple projects.

• Maintain tickets in an up-to-date status.
• Monitor the ticketing system regularly.
• Use the ticketing system to prioritize work and communicate with end-users.
• Plan, organize, and conduct ERP operational support activities.
• Test and validate areas for the application of automated technologies.
• Configure systems based on user needs and maintain installations through all stages of implementation.
• Meet with technical, functional, and user personnel for analysis, demonstrations, and training.
• Research, test, and install new and upgraded ERP systems and software.
• Review workflow process analyses and develop recommendations for improvements and solutions using automated systems.
• Respond to calls or inquiries from user personnel within established policies and procedures to resolve hardware, software, peripheral equipment, or network issues.
• Write and maintain records, reports, and documentation on system and software specifications and configurations.
• Evaluate new systems hardware and software.
• Maintain an accurate inventory of software, batch processes, and interfaces.
• Document all issues, changes, and designs as required.
• Participate as a member of the emergency activation support team servicing the ERP group during County emergencies.
• Analyze computer application programs and support computer hardware devices.

Works independently, under limited supervision, reporting major activities through periodic meetings.

Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.

(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years in systems analysis and application programs in ERP production support and on-call support relevant to ERP Peoplesoft or closely related experience.

None.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Answers customer phone calls for service and provides first level over-the-phone problem resolutions; maintains records, reports and documentation on systems and software specifications and configurations.

Responds to second level field support customer service calls; processes customer requests for new services related to desktop hardware and software including performing installations, upgrades, and training, and processing and monitoring purchase requests; installs, configures, designs and maintains network and communications hardware and software; troubleshoots and resolves hardware, software and network problems.

Tests new code delivered by vendors; works with users to validate all possibilities of usage; performs regression testing to ensure that any new code will not have a negative impact on existing applications; and communicates all issues to vendors for testing and resolution.

Performs all system administration tasks, such as adding new users and disabling old users, adjusting profiles to provide correct application access to different user profiles; and makes simple changes to web pages of applications per user requests.

Trains users in different areas to make them aware of all system capabilities; teaches users how to personalize the system to their needs; and trains on other computer issues, as needed and/or requested.

Performs a variety of systems duties including, but not limited to; updating databases, coding information, analyzing information, dispatching calls to technicians.

Performs related work as assigned.

• Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications. Investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.
• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
• Persuades: Uses compelling arguments to gain the support and commitment of others. Gives many insightful suggestions and offers thoughtful positions, once informed about the issues. Thinks carefully and solicits insight into how to build a compelling argument that resonates with others' interests.
• Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.
• Nimble Learning: Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Experiments to find the best possible solution and gains insight from test cases. Makes use of new concepts and principles when addressing problems. Learns from mistakes to avoid repeating them.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Copyright 2025 Korn Ferry. ALL RIGHTS RESERVED

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at or email to make an accommodation request.

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.