Silverado Resort Jobs in Usa
1,415 positions found — Page 2
Responsibilities :
Custodial Hosts and Hostesses will have the opportunity to work across a variety of locations, both indoors and outdoors, and interact with Guests daily answering questions, supplying directions and providing exceptional Guest service. Daily responsibilities include cleaning tables, emptying trashcans, cleaning restrooms, using chemicals, heavy lifting, prolonged standing, and sweeping and general area cleaning.
Basic Qualifications :
- You must be at least 18 years of age to be considered for this role.
- Willing to work at various heights preferred.
- This role is Full-Time and requires full days of availability for any shift, any day of the week, including nights, weekends and holidays.
Preferred Qualifications:
- Previous custodial experience preferred.
This role is responsible for the strategic vision, design, development, and delivery of Wireless Networking across all brands, and at all locations.
The focus is on advancing technological initiatives that align with business goals and optimizing Global Technology processes.
This role highlights the necessity of collaboration between other Global Technology functions, as well as various business units within a hospitality organization, to ensure that technology strategies align with overall business objectives.
By establishing strategic partnerships, this position is an internal business partner, going beyond traditional technical support to actively engage with other departments, fostering innovation, improving operational efficiency, and enhancing customer experiences.
The Director of Resort Wireless Networking is responsible for overseeing the design and delivery of wireless networking products throughout their life cycles.
This involves ensuring that product features meet technical system requirements, security and data privacy standards, and architecture compliance criteria.
Additionally, the role includes implementing governance measures, best practices, release management strategies, and optimizing product performance.
Working relationships Global Technology Teams and Leadership Regional and Site Leadership Corporate Leadership Vendor/Suppliers Expected Contributions Provides Global Technology support following MVW Global Technology processes Provides project support for new technology deployments and upgrades.
May lead a project team.
Evaluates and makes recommendations regarding technology/asset life cycles and deployment prioritizations.
Ensures that Wireless Network technology is designed, deployed, and supported within established guidelines.
Creates and ensures implementation of disaster recovery and business continuity plans related to wireless network technology support.
Possesses a strong foundation in resort and sales center applications.
Provides guidance and direction to the management team on escalated issues and actions to resolve them.
Partners with Resort Operations business leaders, product leads, business product owners, change management, and communications representatives, and other key stakeholders across the MVW enterprise to design and deliver technology solutions to end users.
Partners with key stakeholders to build and lead the execution of project plans to design and deliver hotel and resort technical products and platform solutions.
Partners with technology infrastructure teams supporting resort systems including networks, servers, and databases.
Partners with security and data privacy teams to implement measures protecting guest data and ensuring system safety from cyber threats.
Introduces automation tools and standardizes production platforms to scalability as technical products expand.
Partners with product lead and business product owner with the goal of identifying opportunities for delivery and implementation process improvements and technical product system enhancements.
Ensures reliability, scalability, and security of Resort Operations technical products adhering to best practices and compliance standards.
Partners with technical vendors to manage solution delivery and evaluate performance.
Stays abreast of new hotel and resort technical application features evaluating applicability to achieving business goals and leading adoption of relevant innovations within the operations ecosystem.
Drives change management initiatives to ensure smooth adoption of new systems and processes across the organization.
Explores new tools, techniques, and methodologies.
Continuously improves delivery processes and workflows.
Ensures reliability, scalability, and security of the enterprise systems adhering to best practices and compliance standards.
Manages vendor relationships, including selection, contract negotiation, and performance evaluation.
Performs other duties as assigned.
Candidate Profile Education Bachelor’s degree in Information Technology or related discipline or equivalent work experience Certifications Relevant certifications in IT management, project management, networking, or relevant technologies Experience At least 10 years progressive experience in Wireless Networking and Guest Wi-Fi technologies Proven experience in designing and implementing scalable, secure, and integrated solutions Ability to integrate Wireless Networking platforms across the enterprise Familiarity with financial analysis and associated reporting tools Experience managing the budget process and being financially accountable for achieving results Proven experience driving organizational change and leading technology transformations via stakeholder engagement and vendor management Experience gathering requirements and translating into a group product vision by leveraging expertise in product development, systems integrations, and engineering Proven ability to apply advanced analytical, conceptual strategic planning, and execution skills to solve complex technical challenges, optimizing performance, and ensuring scalability Experience managing product backlog/release plan, tracking team level metrics, and removing blockers Successful track record managing cross-functional, multi-disciplinary teams to achieve business outcomes Experience with emerging technologies such as IoT, AI, and cloud computing, and their applications in enhancing customer experience and operational efficiency Flexibility with some travel as needed Skills/Attributes Analytical & Strategic Thinking Strategic Thinking: Capacity to align technical solutions with various strategic business goals and objectives.
Ability to be a strategic thought partner at the intersectionality of technology and the business with senior leaders.
Analytical Skills: Ability to analyze data and metrics to assess the performance and impact of enterprise technologies.
Ability to learn how a business operates while continuously building business acumen.
Technical Strong background in deploying and managing Wireless Networking solutions.
Security and Compliance: Understanding of security protocols and compliance requirements related to hotel and resort technical operations.
Troubleshooting and Support: Strong problem-solving skills to diagnose and resolve issues related to enterprise implementations.
Project Management Skills Planning and Execution: Ability to plan, execute, and manage projects, ensuring they are completed on time, within budget while meeting technical and quality requirements.
Change Management: Experience in managing change within an organization, including training and supporting end users.
Interpersonal Communication: Proven verbal and written communication skills to convey technical concepts to non-technical stakeholders in easy-to-understand ways.
Able to contribute ideas that challenge assumptions and thinking.
Customer Focus: Commitment to a strong customer service orientation to understand and address internal client needs effectively.
Ability to build empathy with key stakeholders in the course of their daily work.
Collaboration: Proven ability to collaborate within the Global Technology organization at all levels, vendors, and Managed Service providers to architect solutions and oversee successful project implementations.
Proven experience driving organizational change and leading technology transformations via stakeholder engagement and vendor management.
Leadership Courage: Ability to influence at all levels, lead, motivate, and inspire team members, driving successful implementation and adoption of group product features and solutions.
Additional Attributes Adaptability: Flexibility to adapt to changing project requirements and organizational dynamics within a matrixed organizational structure.
Curiosity and Continuous Learning: Commitment to staying updated with the latest technical features, updates, and best practices.
Coaching and Training: Ability to identify critical learning objectives for user groups and partner with learning program designers in support of developing technical training programs and collateral.
Proven ability to deliver both in class and on-line technical training sessions.
Problem-Solving: Proactive approach to identifying and addressing potential issues before they escalate.
Attention to Detail: Ensuring accuracy and thoroughness in all aspects of implementation.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Senior General Manager for a large Luxury Integrated Resort in Puerto Rico
Client prefers you have a Background with one of the top five global luxury hotel groups or have Forbes 4- or 5-star service standards experience preferred.
This is a unique opportunity to lead one of Puerto Rico’s premier integrated resorts, offering the chance to make a significant impact on a high-profile asset while working with sophisticated ownership and a world-class team.
We are seeking an accomplished and highly strategic General Manager to lead a large-scale, luxury integrated resort in Puerto Rico. This flagship property features 400+ guestrooms, multiple food & beverage venues, golf facilities, beach club, pools, spa, and extensive recreational amenities.
The ideal candidate is a dynamic and hands-on leader with a proven track record in managing complex resort operations, driving financial performance, and cultivating a high-performance culture. Experience within one of the world’s leading luxury hotel groups is essential, along with a strong background in Forbes-rated environments.
Key Responsibilities
- Provide overall leadership and strategic direction for all resort operations, ensuring exceptional guest experiences and service excellence
- Oversee a multi-dimensional operation including Rooms, Food & Beverage (multi-outlet), Golf, Spa, Beach Club, Pools, and Recreation
- Drive total revenue optimization and profitability (GOP) across all business segments
- Lead, inspire, and develop a large workforce of 500+ employees, fostering a strong service-driven and performance-oriented culture
- Ensure seamless coordination across all departments to deliver consistent luxury standards
- Collaborate closely with ownership and asset management teams; provide regular performance updates and strategic recommendations
- Oversee budgeting, forecasting, and financial planning processes, ensuring alignment with ownership expectations
- Maintain and elevate Forbes 4- or 5-star service standards (preferred experience)
- Identify and implement innovative sales, marketing, and revenue-generating initiatives
- Ensure compliance with all regulatory, safety, and brand standards
Candidate Profile
- Proven experience as a General Manager (or equivalent senior leadership role) in a large-scale luxury resort (400+ rooms)
- Background with one of the top five global luxury hotel groups is essential.
- Strong experience managing complex, multi-revenue stream operations including:
- Multiple F&B outlets
- Golf course operations
- Beach club and recreational facilities
- Casino operations experience is a strong advantage.
- Demonstrated success in driving total revenue and GOP performance across rooms, F&B, golf, spa, and ancillary services.
- Extensive experience managing large teams with a proven ability to build and sustain high-performing cultures.
- Strong financial acumen with experience in budgeting, forecasting, and P&L management in a resort environment.
- Experience presenting to ownership, investors, and asset managers with confidence and credibility.
- Prior experience in the Caribbean, Latin America, or similar destination resort markets is highly desirable
- Fluent in English; Spanish proficiency is strongly preferred
Key Competencies
- Strategic leadership with strong operational execution
- Commercially driven with a results-oriented mindset
- Exceptional interpersonal and stakeholder management skills
- Hands-on leadership style with attention to detail
- Ability to thrive in a fast-paced, complex resort environment
- Strong cultural awareness and adaptability
Education & Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or related field required
- Advanced degree preferred
Compensation:
Salary range: US$320,000 - US$350,000 plus bonus and extensive company benefits and allowances.
Best regards,
Stephen J. Renard
Stephen J. Renard
President
Renard International Hospitality Search Consultants
Recipient of the 31st Annual Pinnacle Awards: "Hotelier Magazine, 2019 Supplier of the Year" "We use our reputation to help build yours. Celebrating over five decades of Excellence - since 1970"
121 Richmond Street West, Suite 601
Toronto, ON. Canada, M5H 2K1
Tel: (1) 416 364 8325 ext. 228 Fax: (1) 416 364 4924
Email:
Websites:
General Manager – Boutique Island Resort in Turks & Caicos
Our client is seeking a General Manager for a boutique luxury resort in Turks & Caicos. This opportunity is ideal for an experienced Hotel Manager ready to step into their first General Manager’s role.
The resort features approximately 100–150 keys, including hotel rooms, villas, and privately owned residences, operating within a condo-ownership / residential resort environment.
We are looking for a hands-on leader with a strong Rooms Division background, excellent communication skills, and the ability to maintain strong relationships with owners, guests, and residents.
Key Responsibilities:
- Oversee all daily resort operations including Front Office, Housekeeping, Engineering, Recreation, Security, and Grounds.
- Deliver exceptional guest and owner experiences in a shared resort and residential environment.
- Maintain strong relationships with residential owners and HOA/Strata representatives.
- Lead and mentor department heads while fostering a strong service culture.
- Ensure high standards in rooms operations, guest satisfaction, and property condition.
- Manage P&L performance, budgeting, forecasting, and cost controls.
- Support sales, marketing, and revenue strategies to drive occupancy and RevPAR.
- Oversee preventative maintenance, property inspections, and operational standards.
Candidate Profile
- Currently a Hotel Manager, Resort Manager, or Director of Rooms seeking their first GM role.
- Strong Rooms Division background in a luxury hotel or resort environment.
- Experience working in an island resort or Caribbean destination preferred.
- Experience in residential / condo-hotel operations an advantage.
- HOA / STRATA exposure preferred but not mandatory.
- Strong communication, leadership, and relationship management skills.
- Hands-on operational leadership style.
Compensation
Base Salary: US$110,000
Estimated Service Charge: US$12,000
Bonus: Performance based
Expat benefits including housing and relocation assistance
If you qualify for this position, please send your current resume to: Pina Mercuri at: and Yasmin Khambatta at:
Available roles may include:
- Recreation/Lifeguard
- Food and Beverage
- Custodial
- Houseperson
LIMITED TIME $750.00 HIRING BONUS ONLY AVAILABLE FROM NOW UNTIL April 20, 2026
$750 Hiring Bonus (First payment after 90 days = $250 and Second payment after 150 days = $500.00)
To be eligible for the sign-on bonus, cast members must be in the position continuously for at least 90 days after hire and be employed by The Walt Disney Company at time of payment. A cast member is hired after the successful completion of Disney Traditions or one full day of employment. To be eligible for an incentive bonus after 150 days, cast members must remain employed in the position continuously for at least 150 days and be employed by The Walt Disney Company at the time of payment. Payments will be made approximately two weeks after the 90 and 150-day milestones, respectively. Bonus payments are subject to applicable taxes and other legal withholding. Disputes concerning eligibility to a bonus payment shall be resolved by Walt Disney World Recruitment in its sole and absolute discretion. The incentives offered herein are subject to change at any time, with or without notice. Cast Members hired prior to January 21, 2026 or after April 20, 2026 will not be eligible for an incentive award.
All Cast Members must provide own transportation as there is no company sponsored transportation available.
Responsibilities :
Food and Beverage
The environment is friendly but fast paced. On any given day you might take guest orders, operate the point-of-sale system (cash register), handle cash, fulfill orders, prep food, stock items, keep inventory, and of course keep the front and back of the house up to Disney’s famous cleanliness standards. On top of that, you would be fully trained on knowledge of the resort so you can answer guests’ questions, share information, and provide the “Disney difference” that brings people to the Hilton Head Island Resort!
Basic Qualifications :
Here is what you will need to be successful in the job:
- You must be at least 18 years old
- This is a Seasonal position that requires you to be fully available from May to September
- You will also be required to be fully available on national/state holidays.
- Ability to lift and carry 50 pounds
- Excellent customer service skills
Preferred Qualifications:
It would be great if you were also able to demonstrate:
- Strong verbal and written communications skills
- Ability to be proactive, resourceful and flexible, in addition to being a self-starter who naturally takes the initiative
- Problem-solving skills, and the desire to continually improve
Additional Information :
All our cast members enjoy a broad and very valuable range of benefits for being part of the Disney family! If you join the team, you can expect to receive:
- Discounted meals during work shifts
- Discounts at Hilton Head Island eateries such as New York City Pizza, Giuseppe’s, and Scott’s Fish Market
- Complimentary theme park admission after successfully completing 150 hours/
- Discounts on merchandise at Disney’s Hilton Head Island Resort and at Walt Disney World Resort
Company Description
We suggest you enter details here.
Role Description
This is a full-time, on-site role for a Resort Manager based in Wisconsin Dells, WI. The Resort Manager will oversee daily operations, including property management, customer service, staff management, and adherence to budgetary goals. Responsibilities will include ensuring guest satisfaction, managing staff, overseeing facility maintenance, and upholding the resort’s operational standards to provide an exceptional guest experience. The role will also require collaboration with different departments to streamline processes and manage resources effectively.
Qualifications
- Proven skills in Customer Service and Customer Satisfaction to provide an exceptional guest experience.
- Experience in Property Management and overseeing related operational tasks.
- Proficiency in Budgeting and financial management to ensure fiscal responsibility.
- Strong leadership capabilities for Hiring and managing a team effectively.
- Excellent communication and organizational skills.
- Ability to handle multiple responsibilities and maintain a high level of professionalism under pressure.
- Prior experience in the hospitality or resort management industry is preferred.
- Relevant certifications or a degree in Hospitality Management, Business Administration, or a related field is a plus.
A seasoned hotel General Manager for soon to be one of the finest deluxe resorts in Arizona
(Candidate Must be a U.S. Citizen or legally authorized to work in the United States)
This General Manager’s role offers the opportunity to lead a distinguished property on its journey to becoming one of Arizona’s finest deluxe resorts, delivering exceptional guest experiences while achieving strong financial performance.
We are seeking an established and visionary General Manager to lead a resort hotel positioned to become one of the finest properties in the State of Arizona. This is an exceptional opportunity for a seasoned hospitality executive with strong operational expertise, commercial acumen, and a passion for elevating guest experiences to luxury-level standards.
The General Manager will have full responsibility for the strategic, operational, financial, and cultural leadership of the property. The successful candidate will drive positioning, brand excellence, and market leadership while ensuring sustainable profitability and outstanding guest satisfaction.
Primary Responsibilities
- Develop and execute a comprehensive business plan to position the hotel as a premier deluxe destination in Arizona.
- Drive RevPAR, ADR, GOP, and overall financial performance through strategic revenue management and cost controls.
- Partner closely with Sales & Marketing to strengthen market share across leisure, corporate, group, and event segments.
- Identify and implement innovative revenue streams, partnerships, and market positioning strategies.
- Maintain strong relationships with ownership, investors, and key stakeholders.
- Oversee all hotel departments including Rooms Division, Food & Beverage, Sales & Marketing, Engineering, Finance, and Human Resources.
- Ensure exceptional service standards across all guest touchpoints.
- Lead quality assurance initiatives to achieve and maintain top-tier guest satisfaction scores and industry recognition.
- Implement best practices in service delivery, efficiency, and brand compliance.
- Maintain full compliance with federal, state, and local regulations.
- Prepare and manage annual budgets, forecasts, and capital expenditure plans.
- Ensure financial accountability and operational efficiency across all departments.
- Analyze financial performance regularly and implement corrective action plans as needed.
- Optimize labor productivity while maintaining high service standards.
- Build, mentor, and inspire a high-performing executive leadership team.
- Foster a culture of accountability, service excellence, and continuous improvement.
- Champion employee engagement, retention, and talent development initiatives.
- Act as a visible and hands-on leader within the hotel and the community.
- Serve as the primary ambassador of the hotel within the local community and hospitality industry.
- Cultivate relationships with local business leaders, tourism organizations, and key partners.
- Ensure the hotel maintains a strong reputation for excellence and personalized guest service.
Candidate Profile
- Proven experience as a General Manager of a 200+ room upscale or luxury hotel.
- Demonstrated track record of repositioning or elevating a property to deluxe or luxury standards.
- Strong financial and commercial acumen with measurable performance achievements.
- Extensive knowledge of hotel operations, revenue management, and asset management principles.
- Experience with multi-outlet Food & Beverage operations preferred.
- Excellent leadership, communication, and stakeholder management skills.
- Strategic thinker with the ability to execute operationally.
- Strong presence, high emotional intelligence, and hands-on leadership style.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or related field (Master’s preferred).
- Minimum 10–15 years of progressive hotel leadership experience.
- Experience within recognized upscale or luxury hotel brands strongly preferred.
- Must be a U.S. Citizen or legally authorized to work in the United States.
Personal Attributes
- Visionary and entrepreneurial mindset.
- Results-driven with strong analytical capability.
- Passionate about guest service and operational excellence.
- Resilient, adaptable, and decisive.
- Professional, polished, and community-oriented.
Compensation: SIX FIGURE USA SALARY PLUS ALL COMPANY BENEFITS.
If you qualify for this position, please send your current resume and cover note to Mr. Steve Renard, President at
Best regards,
Stephen J. Renard
Stephen J. Renard
President
Renard International Hospitality Search Consultants
Recipient of the 31st Annual Pinnacle Awards: "Hotelier Magazine, 2019 Supplier of the Year" "We use our reputation to help build yours. Celebrating over five decades of Excellence - since 1970"
121 Richmond Street West, Suite 601
Toronto, ON. Canada, M5H 2K1
Tel: (1) 416 364 8325 ext. 228 Fax: (1) 416 364 4924
Email:
Websites:
Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.
Want to learn more? Hotel Website, Facebook, Instagram, YouTube
What will I be doing?
As a Guest Service Agent, you would be responsible for checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
- Respond to guest inquiries and in a timely, friendly and efficient manner
- Provide driving and/or walking directions to guests to local destinations
- Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
- Assist fellow team members and other departments wherever necessary to maintain positive working relationships
- Provide or obtain accurate information
Classification: Part-Time
Shift: Various - must be available to work weekdays, weekends, and holidays. Relief Overnight as needed
Pay Rate: The pay rate for this role is $31.76 and is based on applicable and specialized experience and location.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision \"to fill the earth with the light and warmth of hospitality\" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage - for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon the classification and union status of the position.
The award-winning AAA 5-DiamondWaldorf Astoria Monarch Beach Resort & Club is looking for an In Room Dining Serverto join the Food and Beverage Team!
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.
The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.
- Classification: Part-Time
- Shift: Various must have availability to work weekends, weekdays, and holidays.
Pay Rate: The pay rate for this role is $16.90 and is based on applicable and specialized experience and location.
Want to learn more? Hotel Website, Facebook, Instagram
What will I be doing?
As a Room Service Server, you would be responsible for delivering and serving food and beverage items to guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Set up room service trays and tables to prepare for incoming orders
- Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms
- Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner
- Present checks to guests and obtain payment
- Return payments/signed checks to order taker
- Perform order taker duties and answer room service telephone, as needed
- Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
#LI-JS3
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
- Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
- Ensure guest information is entered accurately.
- Enter and maintain credit card details in a secure and confidential process.
- Make people happy by providing memorable service that builds long-lasting relationships.
- Identify the needs of the guest, clarify information, and provide solutions to their problems.
- Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
- Fosters a healthy work-life balance
- Complimentary tickets for friends and family
- Office incentives
- Discounts on park food and merchandise
- Discounts on local businesses and attractions
- Employee events and gatherings
- Paid training and free uniforms provided
Responsibilities:
- Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- Ability to provide exceptional customer service with a passion to help guests from all over the world.
- Excellent communication and active listening skills.
- Must be able to multi-task and work in a loud, fast-paced environment.
- Self-starter and ability to work efficiently with minimal supervision.
- Must maintain professionalism and confidentiality.
- Open availability to include working weekends, nights, and holidays.
- Must have computer literacy and ability to type a minimum of 25 wpm.
- Experience with general office environment.
- Must be 18+ years of age.
- Preferred experience in a resort, call center or an attraction setting.
- Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
- Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
