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Job Category: Sales and Marketing

Requisition Number: ACCOU003903

Full-Time

Headquarters: Herndon, VA 20171, USA

Why you will love working at Maola:

• Built on over a century of dedication, Maola is always looking aheadinvesting in our people, strengthening our communities, and securing fresh, local dairy for the future.
• Join a farmer-owned cooperative rooted in integrity, sustainability, and a passion for providing fresh, high-quality Maola dairy products.
• We prioritize your well-being with competitive pay and a comprehensive benefits package, including Medical, Dental, Vision, 401(k) with employer match, Life Insurance, paid time off, and moreavailable within your first month.
• Our employees are an integral part of who we are what you do and what you think matters.

Summary

This position's primary function is to drive sales in our wholesale / retail and foodservice accounts. It is the Account Manager's responsibility to secure all new item placements, to integrate sales initiatives with all departments (Sr. Management, Sales, Marketing, Accounting, IT, etc.) and to work with our Sales Team Members to secure new, profitable business with our products. *** MUST RESIDE IN NORTHERN, VA AREA***

Essential Duties and Responsibilities

• Account Management manage & grow existing business, execute approved plans to achieve optimum results consistent with the division's sales objectives and profit plan, conduct business reviews, and maintain good customer relations at corporate offices of retail chains and their field management staff.
• New Business Development seek out new retail, foodservice & distributor business. Retain a solid business relationship between corporate buyers and regional decision makers and field staff.
• Promotion/Trade Funds Management Effectively manage all co-op dollars and ad allowances for all products, through the direction of the Sales Manager, in the most effective and profitable manner.
• Assist in enforcing Maryland & Virginia's credit rating and Accounts Receivable policies.
• Coordinate pricing to all assigned accounts through the direction of the Sales Manager.
• Knowledge of Industry communicate all competitive activity, which affects the company's volume and ability to effectively merchandise its products, in assigned accounts.
• Sales Analysis/Sales Reporting utilize existing and future systems tools to perform the job function. Responsible for all sales weekly itineraries and communication of goals and sales objectives for assigned accounts. Provide recap of all sales activities in a formal weekly report to the Senior Director of Sales including category management utilizing fact-based selling skills, and market data to partners at the corporate and/or regional decision maker level. This includes leading the sales effort on all schematics.
• Trade Shows responsible for submitting entry forms, making arrangements for necessary personnel, shipping booth, decorations and samples to show site, setting up and dismantling booth.
• Product Introductions take product samples to potential customers for the purpose of demonstrating and comparing against competitors' products.
• Legal Observe all antitrust laws and implement all pricing in a fair and legal manner.
• Must hold and maintain a valid driver's license.
• Travel Frequency Visiting retail (not overnight travel) could be up to 50% of the time. Overnight travel could be up to 20% of the time.
• Special Projects handle special projects as assigned.

Basic Requirements

• Bachelor's degree in Business or a related field.
• At least 5 years of account management experience in food or dairy related sales.

Competencies

• Communication
  • Communicate clearly and effectively through multiple channels oral, written, visual, and non-verbal ensuring our messages are understood and delivered appropriately, whether in-person or digitally.
• Accountability
  • Take responsibility for actions and anticipate challenges before they arise.
  • Solve problems both within and outside of departments, proactively addressing issues as they occur.
• Customer Focused
  • Prioritize understanding and meeting both internal and external customer needs.
  • Ensure high levels of satisfaction and loyalty by anticipating customer requirements and striving for exceptional service.
• Initiative
  • Proactive in identifying opportunities and addressing potential threats.
  • Act independently and decisively, rather than waiting for situations to demand action.
• Problem-Solving
  • Possess the ability to identify and address complex issues with minimal guidance.
  • Skilled at analyzing challenges and finding practical, effective solutions.
• Collaboration
  • Take responsibility for deliverables while also supporting others to ensure that collective goals are met.
  • Able to work harmoniously with others toward a common goal, recognizing and valuing each person's contributions, is fundamental to successful collaboration.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to stoop, kneel or crouch repeatedly. The employee must frequently lift and/or move up 25 to 50 pounds. Specific vision abilities required by this job include close vision for computer work and ability to operate a motor vehicle.

Work Environment

• When working in an office environment, the noise level is usually moderate.
• The employee is occasionally exposed to cool or freezing temperatures when working in the cooler or freezer at a customer's location.
• The employee will be required to do light to moderate travel. While in travel status, the employee may be exposed to variable noise levels depending upon the location of the sales customer.

Maola Local Dairies, owned by the farmers of Maryland & Virginia Milk Producers Cooperative Association (MDVA), sustainably produces a full suite of nutritious dairy products through our network of six dairy processing plants. With a keen eye on quality, freshness, and love for the environment, Maola delivers dairy products that are both nutritious and sustainable to our local communities. For more information about Maola, please visit qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Event Coordination

• Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client's feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company's cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Experience

• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly check out experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customer on Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck un-load, stocking and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires

• Energetic and enthusiastic and personality.
• The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.
• Must have excellent people skills.
• Must have experience working with children and children's events.
• Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills.
• Must have organizational skills, interpersonal skills, and creative problem-solving skills.
• Retail and/or customer service experience required

Physical Requirements

Work Environment

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position:

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at ?and? .?The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-8 MICHAEL).

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  Follow production instructions: Interpret process sheets, blueprints, and supervisor instructions (written/verbal) to complete production tasks accurately.
  
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  Prepare surfaces for painting: Clean, mask, plug, or block surfaces not to be coated, ensuring all items are ready for finishing.
  
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  Apply coatings: Precisely apply paint or other coating material to both stock and custom parts, avoiding overspray and ensuring even coverage.
  
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  Inspect parts: Verify stenciling accuracy against blueprints and check for defects, performing patching and grinding as needed to meet quality standards.
  
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  Ensure quality finish: Achieve smooth, even coating free of runs, pinholes, or bare spots. Recoat or touch up as needed to achieve the desired thickness and finish.
  
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  Adhere to safety protocols: Follow all safety guidelines, including wearing required PPE and safely maneuvering parts using manual techniques or hoists.
  
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  Maintain equipment: Clean and maintain spray booths, application equipment, filters, and tanks according to established practices to ensure operational efficiency.
  
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  Inventory management: Ensure necessary painting and coating supplies are stocked and available.
  
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  Transfer finished parts: Move completed items to the final inspection or shipping area.
  
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  Assist as needed: Support additional tasks or assist other departments as required.
  

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  Math skills: Requires average math skills, with the ability to read and comprehend instructions written in English and complete simple logs and reports in English.
  
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  Physical capability: Must be physically able to handle heavy items, including lifting, pushing, pulling, and positioning components.
  
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  Policy/procedure compliance: Must be able to work scheduled hours and comply with the company's timekeeping policy and all other company policies.
  
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  Stamina: Must be able to consistently stand for an entire shift in a non-climate-controlled shop environment.
  
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  Machining knowledge: Ability to learn fundamental machining concepts and demonstrate proficiency in using measuring devices.
  
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  Collaboration: Work closely with other team members, including supervisors, to optimize production processes and implement improvements.
  
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  Accuracy: Attention to detail is essential for maintaining quality standards.
  
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  Reliability: Demonstrates a strong commitment to dependability and consistent performance.
  
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  Adaptable precision: Detail-oriented with the flexibility to respond effectively to shifting production demands.
  

• 1st Shift - 6:00 AM - 2:00 PM.

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  Comprehensive Health Benefits: Affordable Medical, Pharmacy, and Dental plans.
  
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  Wellness Initiatives: Employee wellness programs for a healthy work-life balance.
  
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  Financial Security: Life and Disability Insurance, plus a robust 401(k) Profit Trust Plan.
  
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  Work-Life Balance: Paid Time Off (PTO) and company-paid holidays.
  
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  Growth Opportunities: Career development and advancement within a thriving company.
  

Parker Hannifin is seeking a full-time Manufacturing Operations Manager to lead operations at the Sporlan Division facility in Washington, Missouri, which employs approximately 450 production and office personnel. The Operations Manager will oversee all aspects of facility operations to achieve results aligned with the Corporation’s Win Strategy and annual improvement priorities.

This role involves leading an empowered team to consistently exceed customer expectations by implementing the Parker Lean system and Win Strategy to ensure a safe work environment, drive quality improvements, deliver premier customer service, and reduce operating costs through continuous improvement efforts aimed at shortening lead times and maximizing profitable growth, while managing day-to-day activities to meet daily, monthly, quarterly, and annual goals.

Scope/ Supervision and Interaction:

Has Direct Reports

Provides leadership for Plant operation employees. Coordinates all manufacturing functions within the Plant environment.

Responsible for all aspects of managing Plant Operations, including developing associates, driving consistency and accountability, ensuring team consensus is used to thoroughly evaluate decisions, and ensuring rapid implementation of those decisions. Additional responsibilities include budget planning, employment decisions related to associates, and performance assessment of all direct reports, team leaders, and associates.

Essential Functions:

The Operations Manager is responsible for profitably growing the plant and achieving goals measured on a weekly, monthly, quarterly, and annual basis. They work closely with internal and external customers to promote and leverage the company’s technologies, systems, products, services, and processes, while consistently establishing and maintaining premier customer service.

This role leads strategy deployment for plant initiatives and growth, overseeing manufacturing functions to ensure operational efficiency and cost-effectiveness. The Operations Manager collaborates with various departments, including Human Resources, Safety, Lean, Quality, Engineering, Maintenance, Information Technology, and Production Control and Planning. Additionally, they work with these functions to develop a plant budget aimed at reducing costs and growing the business profitably.

Accountable for driving Lean initiatives throughout the plant, the Operations Manager ensures these are fully embraced and implemented. They guarantee that proper inventory management, production control scheduling, shipping/receiving logistics, and quality procedures are in place.

The Operations Manager fosters a positive, can-do team atmosphere by holding regular meetings, assigning tasks, and coordinating support services. They utilize PDCA alongside Tracking Centers and Team Improvement Boards to monitor and ensure results. Staying familiar with the competitive environment, the Operations Manager provides leadership by promoting team concepts, coaching, counseling, retaining, mentoring, training, talent management, and individual development. Through strategy deployment and effective performance management, they drive a culture of accountability and results.

The essential functions provided are examples of the types of work performed by employees assigned to this job classification. The company reserves the right to modify work assignments and/or make reasonable accommodations to enable qualified employees to perform these essential functions. This job description is not intended to be an exhaustive list of duties and responsibilities but rather to describe the general nature of the position.

Bachelor’s degree in a technical or business discipline is required; an advanced degree is recommended.

Minimum of five years’ experience in a manufacturing environment.

Demonstrated ability to organize and manage multiple priorities using effective problem-solving and resolution skills, with a strong team focus.

Excellent interpersonal and communication skills, with the ability to effectively and persuasively present information to management, customers, and employees.

Practical experience in implementing lean technologies and practices.

Excellent problem-solving skills; Six Sigma certification is preferred.

Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at or @parkerhannifin.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

• Responsible for all general day to day production activities, including bagging, load-out, forklift operations, hauling materials in trucks.
• Works as a team to load trucks following shipping requirements.
• Inspects all trucks before loading, internally and externally in compliance with site safety practices.
• Load vehicles evenly with material to appropriate weight.
• Keep loading areas clean.
• Complete truck checklist.
• Perform general clean up:
  • Keep the loadout plant area clean of material and debris
  • Make sure all trash cans are emptied weekly from the office and plant area
  • Assist in cleaning other areas of the plant, when necessary
• Operate bagging equipment to bag and palletize material
• Perform pre-start-up checks of equipment and fill out any forms or inspections associated with the bagging operation.
• Load trucks with bagged material, making sure that the product being loaded matches the material being placed on each truck and care is taken in placement of all pallets.
• If certified, operate a forklift safely, making sure all mobile equipment logs are filled out daily for each piece of machinery.
• Complete quality testing as required.
• Log all analysis properly on the respective pick slips.
• Notify the plant operator when the proper materials for bagging production are needed.
• If blends are performed, make sure the blend is logged for the duration of the blend and proper QC standards are followed.
• Notify management and office administrators if any of the following occur:
  • Material shortages for daily shipments
  • Gradation problems or loading time changes
  • Unusual noises or potential mechanical problems
• Assist maintenance in repairing any mechanical equipment, when necessary
• Complete and maintain all related paperwork as directed by management daily, weekly, monthly, and yearly.
• Other duties may be assigned in order to maintain a safe and efficient operation.

• High school diploma, or equivalent.
• Must be able to pass the company physical, drug & alcohol screening, and background check.
• Physical Requirement include:
  • Must be able to lift up to 100 lbs
  • Twist / bend / stand for long durations
  • Frequent walking as you change positions and locations
  • Working at heights will vary
  • Ability to work in uneven terrain with exposure to varying weather conditions
• Forklift and front-end loader certification a plus

About PFX™

We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing facilities and 4 R&D centers across the world, delivering performance from lab to road in over 40 countries.

PFX Group™ brings together a family of trusted companies including Recochem, Prestone, Adam’s Polishes, B&B Blending, Kost USA, Ultra Clear, POR and Auto-Chem, each with deep expertise, regional insight, and a shared commitment to engineering excellence.

From automotive and heavy-duty thermal management systems to household and industrial solutions, our products are built for performance, reliability, and a commitment to sustainability. Join us and be part of a team that’s redefining what’s possible in fluid technology.

Job Summary:

We are currently seeking an applicant interested in a long-term position in the Cincinnati Technology Center CTC conducting analytical testing to support, production, product stewardship, and technical services growth. A person with 5 -10 years of experience in analytical laboratory testing is preferred. Job assignments are varied; thus, flexibility is essential.

As part of the Technical Services team, a Senior technician must be able to work on multiple services projects or Development test items simultaneously. Duties include but are not limited to running and troubleshooting and monitoring analytical laboratory testing equipment, conducting wet chemistry tests to evaluate automotive products, analyzing test results and reporting results with limited supervision. An interest in automobile and industrial fluid technology and application is highly desirable.

The Analytical Senior Laboratory Technician plays an integral role in technical services of the PFX Group/KOSTUSA. The responsibilities include the setup, testing, and documentation of analytical testing specifically liquid or gas chromatography, based out of the KOSTUSA, CTC Site. The Cincinnati Technology Center CTC Analytical laboratory performs ICP, IC, HPLC, GC, FT-IR and physical property testing on automotive, heavy duty, heat transfer fluid, Fire Resistant Hydraulic fluid (HFC type) and Gas dehydration. The Analytical Technician will be expected to run a variety of analytical tests in a demanding fast-paced environment with the internal Technical Services team as well as external partners to support the services, and solve problems based on the needs of the business.

Job Functions

Job assignments are varied, and flexibility is essential. Basic requirements include.

• Conducts activities following established Corporate and Site Safety procedures and notifies the Supervisor of any unsafe conditions or practices in the area.
• Prepares materials, sets up, and runs instruments and reports analytical test results.
• Operates physical, chemical, optical, and analytical equipment for samples submitted to the CTC Analytical laboratory.
• Responsible for instrument calibrations, verifications, and calibration standards
• Maintains instrumentation calibration reference standards
• Maintains instruments and coordinates annual PM’s, service calls, and service contracts
• Manages collecting and shipping samples for 3rd party analysis
• Records and tabulates data in laboratory notebook in legal form following defined procedures.
• Observes irregularities, unusual behavior, or trends in tests, and interprets causes.
• Performs troubleshooting on instrumentation when needed to diagnose and resolve issues.
• Communicates the results of work to Manager following prescribed procedures.
• Work with sample tracking database, including entering, reporting and logging out samples.
• Prepares periodic written reports.
• Other duties assigned.

Key Responsibilities

• Plan, schedule and carry out to completion, sample testing in accordance with CTC Management system with limited supervision. Communicates results, conclusions and recommendations in person and in formal written reports.
• Must be able to safely follow detailed Analytical test procedures, making observations, recording test data into spreadsheets and laboratory notebooks, and summarizing data into presentable form.
• Assist in the preparation of departmental documentation including Standard Operating Procedures, job safety analysis procedures and project technical reports. Support/design new and novel analytical test procedures/methods to support services.
• Ensure that samples are reported on time, meeting quality and turnaround targets.
• Answer technical enquiries related to your work accurately and quickly.
• Conduct research to stay up to date with analytical instrument trends and submit ideas for cost saving and new or improved test method opportunities.
• Drive improved standards of safety and housekeeping and Senior initiatives to improve laboratory practices.
• Ensure that all activities within the laboratory are risk assessed and documented.
• Possess good oral communication skills and a flexible approach to work. Conducts self in a professional manner and exerts a positive impact upon the morale and attitude of other team members.

Qualifications

• Minimum education required is Bachelors of Science degree level in chemistry or equivalent science with 5 – 10 years of experience in an analytical laboratory.
• Must be able to follow instructions, work independently and safely in a laboratory environment and work on several projects at the same time.
• Strong written communication skills are required.
• A background in analytical instruments, preferably within the consumer products industry, is a plus.
• Ability to work well with peers is required.
• Ability/desire to grow technically through continued education and learning is essential.
• Analysis to application experience

What We Offer

• Competitive compensation
• Career growth opportunities – we prioritize internal promotions
• Generous 401k match
• Comprehensive health benefits, including medical, vision and dental coverage and Telemedicine
• Paid vacation and holidays
• Tuition assistance program – support for continued education and professional development

Please note: A pre-employment background check, including a criminal record check and drug testing, is required.

PFX is proud to be an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

“Let goodness, fairness and most importantly, love prevail in business; profits will inevitably follow.” – NK Chaudhary, founder

Jaipur living is a socially conscious luxury brand with a passion for people, products, and design. A differentiated challenger brand, Jaipur Living is known for its beautiful rugs and textiles. Jaipur Living products can be found in the finest homes, and the company prides itself in providing only the highest quality products, a transparent and ethical supply chain, and a distinctively thoughtful customer experience, with personalized support and custom offerings.

What we do for our team members:

• Give competitive benefits and salaries.
• Provide a professional and friendly work environment.
• Maintain a modern, sleek facility, which complements our attitudes and desires.
• Create opportunities for growth inside the company.
• Give access to an on-site basketball court and gym complete with a yoga studio and showers.
• Encourage employees to collaborate over an organic community garden.

Our Values

Empowerment • Inclusiveness • Responsibility • Progressive

Learn more about our company story here: Jaipur Rugs Foundation

Since 2004, the Jaipur Rugs Foundation has worked to improve the lives of rug-weaving artisans in India. This is done through training, skills development, and social interventions. By focusing on the ideas and solutions that create social value, the Foundation supports the dignity and heritage of these traditional artisans, believing that healthy and sustainable communities are key to the survival of traditional rug weaving. Jaipur Living has made ethical and socially conscious global citizenship the foundation of its business. Through social initiatives and the Jaipur Rugs Foundation, the company supports a supplier ecosystem without a middleman of more than 40,000 artisans in 700 villages across India by providing them with a livable wage, access to health care, leadership education, and opportunities for personal growth and development. Combining time-honored techniques and of-the-moment trends, every Jaipur Living product is as ethically and responsibly made as it is beautiful.

Learn more about the Jaipur Rugs Foundation here: are adding a highly motivated and energetic Customer Success Specialist to our team. At Jaipur Living, our Customer Success Specialists help our company thrive and grow by not just maintaining but improving our customer’s experience in this ever-evolving industry. Our client base consists of many different distributers from boutiques to major retailers, so it is important for our Customer Success Specialists to be adaptable and have excellent communication skills.

Essential Duties & Responsibilities:

• Manage the customer experience for an assigned sales territory, including handling inbound calls, emails, and live chats.
• Serve as a brand ambassador and knowledge resource for company values, products, policies, and procedures.
• Deliver positive customer interactions by addressing inquiries and resolving requests in a timely and accurate manner.
• Partner cross-functionally with Distribution Center, Accounting, Sales, and Planning teams to fulfill customer requests and resolve order issues.
• Utilize internal operating systems to manage open orders and ensure timely release to the Distribution Center for shipping.
• Communicate clearly and efficiently with customers and internal teams to ensure a seamless order experience.

Skills & Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• 2-4 years of B2B/corporate customer service experience
• Exceptional time management, organizational, multi-tasking, and follow-up skills
• Excellent communication and interpersonal skills with the ability to collaborate effectively across teams.
• Exhibit strong professional business acumen with effective communication and the ability to build and maintain customer relationships
• Strong problem-solving skills with the ability to handle complex customer inquiries independently
• Experience with Microsoft Office (specifically Outlook, Word, and Excel)
• Proficiency in navigating and utilizing ERP systems and cloud-based business solutions
• Hands-on experience using Salesforce or a similar CRM platform is preferred but not required
• Call-center experience is a plus!

Physical Requirements:

• Remaining in a seated position for long periods of time
• Standing is to remain on one’s feet in an upright position without moving about
• The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by schedules breaks and/or lunch period
• Lifting and transporting items that could weight up to 25 pounds
• Entering text or data into a computer by means of a traditional keyboard
• Expressing or exchanging ideas by means of the spoken work to impart oral information to clients and talent and convey detailed spoken instructions to other workers accurately and quickly
• The ability to hear, understand, and distinguish speech and/or other sounds such as in person and telephone
• Clarity of vision to see computer screens and workspace

Employment at Jaipur is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Jaipur employees are subject to pre-employment, post-injury, post-accident, reasonable suspicion and random testing for illegal drug usage. Management retains the discretion to add or change the duties of this position at any time.

The H-J Family of Companies is a global leader in the design and manufacture of products used in the transformer and switchgear industries. We are a family-owned, growth-oriented company that takes pride in innovation, quality, and the success of our employees. Our team members are passionate about creating reliable solutions for our customers worldwide while upholding our values of integrity, teamwork, and continuous improvement.

Location: This role is an on-site position located in High Ridge Missouri. All applicants must be able to commute to the office each day.

About the Role

The Client Service Representative (CSR) serves as the primary point of contact for assigned customers throughout the order lifecycle. This position ensures accurate order entry, proactive communication, and timely execution from order receipt through shipment. The CSR manages all post-quotation activities, maintains accurate data within the ERP system, and delivers responsive, professional service that supports operational excellence and customer satisfaction.

Essential Duties and Responsibilities

Order Entry & Validation

• Accurately enter customer orders into the ERP system, verifying quantities, pricing, ship dates, terms, and all required details
• Issue order acknowledgments within 24 hours
• Validate cross-references (Xref), KPP, lead times (LT), and quantities prior to order release
• Confirm pricing aligns with approved rate tables and customer agreements

Order Lifecycle Management

• Monitor orders from entry through shipment to ensure on-time delivery
• Process revisions, changes, cancellations, expedites, and special requirements
• Proactively review ERP dashboards and reports to identify and address potential delays

Customer Communication

• Serve as the primary contact for order status, updates, and issue resolution
• Communicate changes, delays, or concerns clearly and promptly
• Escalate potential delays, shortages, or quality concerns to appropriate internal teams

Cross-Functional Coordination

• Partner with production, purchasing, logistics, accounting, and quality to support timely execution
• Coordinate with finance to resolve credit or shipment holds
• Support investigation and resolution of customer inquiries

Documentation & Compliance

• Provide required documentation, including Certificates of Compliance, W-9 forms, inspection reports, and other regulatory documentation
• Complete customer-specific reports and documentation as required

Customer Data Management

Maintain accurate customer records within the ERP system, including:

• Contact information
• Billing and shipping addresses
• Payment and shipping terms
• Account-specific requirements

Education and Experience

• Associate's or Bachelor's degree preferred
• Minimum of two (2) years of customer service, inside sales support, or order management experience in a manufacturing or distribution environment
• ERP system experience required (Epicor or similar system preferred)

Knowledge, Skills, and Abilities

• Strong attention to detail and data accuracy
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and sound judgment
• Ability to collaborate effectively across departments

Benefits

H-J Family of Companies offers its team members a comprehensive suite of benefits including, but not limited to, medical insurance with FSA and deductible reimbursement, dental, vision, and company-paid life insurance. 401K retirement plans, traditional and ROTH options and Profit Sharing with a 3-year vesting schedule, tuition reimbursement, monthly employment appreciation events and much, much more!

Join us and help power the future!

SUMMARY: 

The Associate Buyer is a key member of the team tasked with elevating one of our iconic brands at TR Retail LLC, and successfully growing its business in our retail and ecommerce stores. The role works closely with the Brand Director, Product Merchandising, and Marketing to inform how the buy is built and executed at retail. With support from the Director of Merchandising and Inventory Lifecycle Management (the Director), the Associate Buyer will formulate and execute buying and assortment strategies to maximize sales, net profit, and store performance for the assigned categories. The Associate Buyer is responsible for the overall health of inventory, maintaining proper stock levels and assortments through detailed analysis for the retail and online stores. This role will reallocate and replenish merchandise between warehouse and stores based on sales and stock levels, to optimize sales opportunities with the pursuit of getting the right products to the right place at the right time. This role is also responsible for providing necessary analysis and reports to the Senior Retail team to aid decisions.  

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Buying 

• Own end to end merchandising and buying strategies, identify and seek opportunities to positively affect company’s overall point of view and financial outcome. 
• Review seasonal collections, strategize investments based on OTB, sales analysis, trend projection, and historical performance for their assigned brand and/or category. 
• Build, evaluate and revise sales plans at category and collection level. 
• Develop monthly allocation and product launch plans in collaboration with Marketing, Visual Merchandising, and Store Operations, in accordance with marketing and promotion strategies. 
• Identify new business opportunities through sales analysis, retail feedback and competitive research. 
• Maintain margin by managing seasonal markdowns and eventual RTV strategy. 
• Ensure all steps of data entry and POs for new collections are accurately entered in the system 
• Attend merchandising, marketing, and product related meetings for the assigned brand and/or category 
• Partner with the Director to formulate and execute assortment plans for seasonal buys, strategize investments based on OTB, sales analysis, trend projection, and historical performance 

Inventory Management and Replenishment 

• Consistently monitor sales and stock for all stores, analyze and execute replenishments, transfers, and consolidations accordingly to provide optimal size integrity, maximize sales opportunity, and minimize leftover stock.  
• Review weekly replenishment/ transfer recommendations made by Retail Support Team and make necessary adjustments 
• Validate all replenishment POs written by Retail Support Team and send to Corporate Customer Service 
• Analyze stock performance and recommend merchandise for markdown and eventual RTV 
• Execute markdowns and other price changes in retail system 
• Manage minimums for auto replenishable stock, review and adjust when necessary 
• Plan and communicate Monthly Delivery Calendar for retail and online stores to ensure merchandise are delivered promptly and according to marketing plans; coordinate and negotiate with Shipping Department to minimize impact on merchandise delays 
• Work with Store Managers, Retail Operations, Customer Service, and Shipping Departments to resolve shipping discrepancies 
• Review and process damage returns, record damage reasons and spot trends for possible defective items or production issues and communicate with the Director and the Corporate Merchandising Team 
• Manage all inventory adjustments and cycle counts 
• Recommend and perform other analyses and actions needed to maintain inventory health 

Business Intelligence 

• Provide necessary reports and analytics to stores and corporate stakeholders  
• Have in depth understanding of retail, online, and business intelligence systems, be the “go-to” person for resolving issues and creating new report modules 
• Provide ad hoc reports as needed in a timely manner 

Retail and Online store support 

• Communicate new product arrivals and business trends 
• Participate in store openings, closings and events as required 
• Attend weekly conference calls, store and manager meetings, and training sessions as required  
• Participate in weekly Online and Merchandising meetings and provide support as necessary 
• Attend monthly Online Target meetings to coordinate product launches in accordance with marketing plans 
• Work with Marketing to develop product knowledge materials for store teams 
• Lead bi-weekly product touch base with store managers, understand each store’s sales trend and adjust strategies accordingly 

Other responsibilities 

• Build strong working relationships across departments throughout corporate and in stores 
• Handle other duties as assigned by the Director 

Work Environment 

• Adhere to company guidelines of dependability, including attendance requirements, professionalism, and conduct, as listed in the employee handbook 

Salary: $55,000 - $65,000 Base Annual Compensation commensurate with experience

MINIMUM QUALIFICATIONS: 

• College graduate or equivalent required 
• Minimum two years (2) of retail buying experience 
• Previous inventory control experience necessary 
• Strong verbal and written communication skills 
• Meticulous attention to detail and high analytical thinking 
• Ability to multi-task and meet deadlines in a fast-paced environment 
• Ability to exercise strong judgment and decision-making  
• Expertise in Microsoft Office (Excel, Word, Outlook etc.)  
• Prior experience with point-of-sale systems preferred  

Mathematical Skills: 

• Expertise in retail math is required 
• The ability to understand, navigate and create complex calculations and formulas is required 

Physical Demands: 

• Ability to sit for long periods of time. 
• Ability to stand for 8+ hours or duration of scheduled shift 
• Ability to stand, walk, bend, squat and or twist 
• Ability to grasp, push, reach and manipulate objects with right/left hand(s). 
• Ability to bend at waist with some twisting  
• Reaching above or below shoulder level 
• Ability to occasionally climb ladders to store, receive and/or place materials and/or merchandise 

COMMENTS:

Employment at Tori Richard, Ltd. is on an “at will” basis, which means that either the Company or the Employee may terminate the employment relationship at any time for any reason. Nothing in this document alters this “at will” agreement. The Company reserves the right to revise the job description on the basis of the needs of the business. Applicants have rights under Federal Employment Laws , see Family and Medical Leave Act (FMLA) Poster ; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.