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Air Force, Space Force, and Navy under the Joint Range Technical Services Contract, better known as J-Tech II.
JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global challenges.
JOB SUMMARY
- ESSENTIAL FUNCTIONS/DUTIES A Joint Data Network & Information Technology Field Engineer performs or leads complex field engineering assignments and perform a variety of engineering assignments involving technology applications involved in the installation, operation, testing, and maintenance of complex electronic / mechanical equipment and information technology (IT) systems and infrastructures.
Employee will be responsible for the following functions/duties: Apply knowledge of design specifications for more complex systems/projects Coordinate and work closely with other engineering, logistics, financial, and program management disciplines to define system specifications and requirements Recommend technology refresh upgrades for end-of-life systems as a technical subject matter expert Define / write function and security requirements for service delivery of command, control, computer, communication and IT systems, which could include virtual environments and associated applications Manage, design and implement command-and-control, debriefing and other associated information system infrastructure and applications Provide operation, troubleshooting and debugging support for computer operations systems, including system security, access, configuration, backups and restores Assist in incident handling in conjunction with the Facility Security Officer and Information Security Officer / Information Systems Security Manager Assures common engineering principles are consistently applied to internal software, hardware and multimedia inventories Researches engineering solutions to address software and hardware requirements in support of system sustainment and new system projects that handle computing, networking, video, audio and data while taking into consideration emissions and communications requirements Assists in system administration, troubleshooting and remediation of command-and-control, debriefing and other IT systems operation performance issues Verify and comply with engineering documentation standards and test procedures Prepare, deliver, and submit technical papers and perform engineering studies Support development of technical proposals and provide comments on technical content and level of effort of the proposed scope of work Develop, maintain, and produce technical documentation and system/subsystem specifications Direct interface and liaison with customers at all levels from quotation to final design and test activities, design reviews, and technical working group meetings to comply with requirements and specifications Conduct site visits, experimental investigations and analyze engineering problems, propose solutions and alternatives, and provide recommendations Perform other job-related duties, as required DESIRED QUALIFICATIONS Ability to work with a group or independently High energy, multi-disciplined and professional Experience in a variety of disciplines across electronics, computers, networks, radio frequency, datalink, video, mechanical and associated technological fields REQUIREMENTS
- EDUCATION, TECHNICAL, AND WORK EXPERIENCE An associate's degree in engineering or other technical discipline, or formal academic/vocational/military training and a minimum of 12 years of experience in the specialty field are required for this position.
In addition, a Joint Data & Information Technology Field Engineer must possess the following qualifications: Broad knowledge of concepts, principles, and practices of engineering that enable performance as a senior technical contributor on complex projects or programs Knowledge and skill sufficient to apply developments in engineering to solve problems in the specialty area Working knowledge of computer systems and integrated software application programs Ability to investigate, troubleshoot, and design solutions to problems in operational hardware and software Excellent communication and analytical skills Planning/organizational skills BENEFITS Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA’s Disability Insurance Paid Time Off 401(k) Plan Options with Employer Match JT4 will match 50%, up to an 8% contribution 100% Immediate Vesting Tuition Reimbursement OTHER RESPONSIBILITIES Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job.
WORKING CONDITIONS Work is typically performed an office environment with no unusual hazards.
Occasional lifting (up to 750 pounds), constant sitting and use of a computer terminal; constant use of sight abilities while writing, reviewing, and editing documents; constant use of speech/hearing abilities for communication; and constant mental alertness are required.
Travel to remote company work locations will be required.
DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of persons so classified.
Tasking is in support of a Federal Government Contract that requires U.S.
citizenship.
Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license, or other licenses/certifications, and the inability to obtain and maintain the required clearance, license, or certification may affect an employee's ability to maintain employment.
SCC: JOTDA18; A3UTTR
Our mission is to make specialty care more accessible, efficient, and equitable by improving operations at community care organizations, infusion centers, and specialty providers.
Job Overview: We are seeking an experienced commercial leader to drive growth of pharmaceutical rebate and drug cost management solutions across pharmacy benefit managers (PBMs), health plans, and other payer stakeholders.
This individual will combine deep rebate domain knowledge, payer-facing sales experience, and operational fluency to engage sophisticated buyers and support complex, data-driven sales cycles.
This role requires credibility with senior stakeholders, the ability to articulate rebate economics clearly, and a practical understanding of how rebate programs function operationally from contracting through reporting and settlement.
Responsibilities: Your key responsibilities will include: Sales & Business Development Lead sales efforts for rebate and drug cost management services targeting PBMs, health plans, and payer-adjacent organizations (e.g., TPAs, integrated delivery networks, specialty managers) Develop and manage a robust pipeline, from initial outreach through contract execution Navigate multi-stakeholder, consultative sales processes with executive, clinical, pharmacy, and finance audiences Position solutions that address manufacturer rebate optimization, net cost transparency, drug cost containment strategies, and regulatory and market-driven rebate pressures Rebate & Market Expertise Demonstrate internally and externally a strong working knowledge of Pharmaceutical manufacturer rebates (commercial and government), rebate contracting structures, rebate aggregation and allocation, and gross-to-net dynamics Speak fluently about how rebates flow operationally including data capture and eligibility, validation, and reporting and reconciliation Client Engagement & Solutioning Partner with internal teams (analytics, operations, product) to tailor solutions to client needs Translate complex rebate and drug-cost data into clear, compelling value propositions Support client presentations, lead and own RFP responses, and strategic discussions Serve as a trusted advisor to customers on rebate strategy and market dynamics Qualifications: To excel in this role, you should possess the following qualifications: 5 to 8+ years of experience in one or more of the following: Selling rebate solutions, PBM sales or consulting, health plan pharmacy or rebate strategy, drug cost management, pricing, or analytics Relationships with regional and national consulting firms that advise target segment customers and routinely run RFPs and market checks on behalf of PBMs and health plans that outsource rebates and drug cost management services Experience leading and managing individuals Direct experience selling into PBMs and/or health plans Demonstrated understanding of pharmaceutical manufacturer rebates Strong presentation and communication skills, including executive-level discussions Solid analytical aptitude with the ability to interpret and explain data-driven insights Proven ability to manage complex, long-cycle enterprise sales Education: Bachelor’s degree or relevant experience is required.
Job Benefits: Health, Dental, Vision, Life, 401k, Paid Time Off.
Location: Remote with limited travel to client locations, internal business meetings, and other locations as needed.
Job Title: Project Delivery Manager (Ophthalmology) - OptymEdge
Location: Remote in US, Canada & UK
OptymEdge, (part of the Emmes Group), develops proven solutions for training and certification of Visual Function Examiners and Visual Acuity Rooms. OptymEdge partners with study teams to provide visual function certification that ensures a high level of quality and consistency for ophthalmic clinical trial data.
OptymEdge is the largest and longest-standing certification organization in the industry. We pioneered visual acuity certification from conception. Our services have grown to be synonymous with providing the highest level of quality and standardization of clinical trial data.
Over 2,500 sites certified worldwide, since 1995
Phase I through post-marketing experience across anterior segment and retina trials
Clinical Ophthalmology, Optometry, and clinical trial expertise
Primary Purpose
The Project Delivery Manager (PDM) is critical to the successful conduct of ophthalmic certifications in Biopharmaceutical-sponsored clinical trials, as a matrix leader of a vendor project team. The OCPM will be client-facing and serve as the internal lead of the project through the life cycle of the study, ensuring effective project delivery in agreement with contracted project timeline and budget. The PDM directs project delivery by driving team and financial efficiency, work product quality, and is responsible for client satisfaction through strong relationship management.
Responsibilities
* Serves as the primary point of contact for biopharma clients and demonstrates proficiency in knowledge and understanding of client needs.
* Ensures that deliverables for the assigned projects are completed according to the contract budget, schedule, and quality standards. Projects will be effectively managed in all areas of performance.
* Develops successful working relationships with clients, executive management, and project staff and collaborates to manage project issues, proactively identify and mitigate risks and drive milestone achievement.
* Tracks project deliverables against contract. Proactively prepares/presents study metrics to maintain transparency for internal/external stakeholders. Monitors trends and drives changes to the plan as needed; identifies risks to delivery and agrees to mitigation plans with the project team to be presented to the client.
* Ensures adherence to quality control expectations and milestone timelines for delivery of contractually required reports and deliverables.
* Identifies and manages changes to scope and requests for out-of-scope activities. Collaborates with Business Development, Contracts Department, and executive management to ensure timel y execution of contract amendments/change orders. Prospectively manages client expectations.
* Identifies and documents lessons learned from study successes and challenges to promote development of best practices.
* Models and propagates Emmes' commitment to a culture of quality in all aspects of our deliverables, utilizing a solution-based, science-driven, value-added approach in collaborating with clients.
* Performs other duties as assigned.
Qualifications
* Bachelor's degree or equivalent experience.
* Experienced in developing and maintaining customer relationships.
* Minimum 2 years demonstrating related experience.
* Experience with MS Office Suite.
* Time management and decision-making skills.
* Attention to detail and the ability to address several assignments simultaneously.
* Excellent oral and written communication skills.
* Some knowledge of clinical trials in ophthalmology preferred.
* Occasional travel may be required on an ad hoc basis
Emmes Group: Building a better future for us all.
Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.
We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!
Why work at Emmes?
At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:
- Flexible Approved Time Off
- Tuition Reimbursement
- 401k Retirement Plan
- Work From Home Anywhere in the US
- Maternal/Paternal Leave
- Casual Dress Code & Work Environment
CONNECT WITH US!
Follow us on Twitter - @EmmesCRO
Find us on LinkedIn - Emmes
The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
#LI-Remote
Remote working/work at home options are available for this role.
Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.
Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.
Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.
The Opportunity
An exciting opportunity is available for a Software Order Fulfillment and Customer Service Specialist to join the Singlewire team. This position will be part of Singlewire's sales operations team. If you are passionate about working with others and enjoy working in a fast-paced environment - this might be the position for you!
What You'll Do
The Order Fulfillment & Customer Service Specialist is responsible for processing and fulfilling all sales orders while providing the highest level of customer service and sales support to our customers and partners. Our ideal candidate will exhibit people skills and extreme attention to detail, is a team player and a problem solver with critical thinking skills.
Your responsibilities may include:
- Responsible for processing orders. With attention to detail, a sense of urgency, and critical thinking to fulfill the complex orders we receive into our system.
- Work with Sales or others to obtain necessary documentation required for each order.
- Review contracts, verify data and order paperwork for completeness and accuracy.
- Communicate with our customers and partners and assist in the support requests related to licensing upgrades, reallocations, and provisioning.
- Maintain/Update customer information and files as needed. (Addresses, Tax Documents, etc.)
- This individual will be trained on multiple responsibilities. As our business needs change, they will be flexible, shifting their time between job responsibilities/functions.
No travel is expected for this role.
The Person We're Looking For
Required Qualifications:
- Associate degree or other equivalent experience in areas relating to order fulfillment, customer service or data entry required
- 2+ years of customer service experience
- Experience with computer programs including MS Office
Preferred Qualifications:
- Experience with Salesforce or other CRMs
- Extreme attention to detail. Excellent research and problem-solving skills.
- Excellent verbal and written communication skills.
- Disciplined, self-motivated, organized, and reliable.
- Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with customers as well as peers at all levels.
- Ability to prioritize tasks, think on your feet and be able to work around uses that may arise, to effectively optimize productivity.
- Ability to work in a team environment and adapt to changing workload and circumstances effectively; able to respond to new information quickly.
- Excellent math ability, with good analytical skills.
- Stellar work ethic and attitude.
Our Culture
At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.
Equal Opportunity Employer
Singlewire Software LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, veteran status, disability status, or other protected characteristics.
Job Description
AES Restaurant Group is seeking a dedicated and experienced Area Supervisor (District Manager) to oversee operations across multiple locations within our organization. The ideal candidate will have a strong background in food service, particularly in a quick service environment. This role requires exceptional leadership skills, a passion for training and development, and the ability to manage shifts effectively while ensuring high standards of service and quality.
Duties
- Supervise daily operations across assigned locations, ensuring compliance with company policies and procedures.
- Train, mentor, and develop staff to enhance their skills and improve overall performance.
- Implement training programs that focus on service excellence, food safety, and operational efficiency.
- Approve restaurant schedules to ensure adequate staffing levels during peak hours.
- Oversee inventory management, including ordering supplies and minimizing waste.
- Collaborate with management to develop strategies for improving service quality and operational efficiency.
- Address customer inquiries and resolve any issues that arise during service promptly.
- Foster a positive work environment that encourages teamwork and professional growth.
Experience
- A minimum of two years’ experience in a supervisory role within the food service industry, preferably in quick service fast food restaurants.
- Excellent customer service skills with the ability to handle challenging situations effectively.
- Demonstrated ability in staffing, training and development, with a focus on operations execution of effective training programs.
- Excellent communication skills with the ability to lead diverse teams effectively.
- Experience in shift management is essential for maintaining operational flow during busy periods.
- Strong leadership skills with the ability to motivate and inspire team members.
Benefits:
- Medical, vision, dental insurance
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
- Performance based bonuses
- Company Car
- Free Meals while working
Shift availability:
- Day Shift (Required)
- Some weekend work required
- 5.5 Days; 50 hours per week
Work Location:
- Traveling to various restaurant locations within designated area
AES Restaurant Group, LLC, and its affiliates, are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, creed, marital status, familial status, public assistance status, or any other characteristic protected by law.
Mulat Consulting Group LLC provides comprehensive administrative support services tailored to the construction, power plant, and healthcare industries. Our expertise lies in delivering efficient and tailored solutions to address the unique needs of these sectors. By focusing on operational excellence, we aim to help our clients achieve their goals seamlessly.
This contract role is for an Energy Marshal based on-site in Fort Worth, TX. Responsibilities include overseeing energy-related projects, managing energy systems, analyzing power generation data, and ensuring compliance with energy management protocols. The role entails regular collaboration with project teams and stakeholders to maintain safety and operational efficiency in energy operations.
- Strong knowledge and experience in the Energy Industry, Energy Management, and Power Generation
- Demonstrated Analytical Skills to assess and optimize energy systems
- Ability to apply expertise in Energy for driving compliance, safety, and system enhancement
- Experience working in energy operations or related fields
- Strong communication and organizational skills
- Familiarity with construction or power plant settings is a plus
- Relevant certifications or training in energy management or operations is advantageous
We are looking for School Psychologists to join the White Birch family for the 2026-2027 school year.
School Psychologists helps students and educators by addressing their behavioral, emotional, and academic needs in a school setting. They use their knowledge of learning, behavior, and mental health to support students' overall well-being and success. This includes assessments, interventions, counseling, and collaboration with teachers, parents, and other professionals.
Responsibilities
- Administering psychological evaluations.
- Assessing and identifying students to determine eligibility for special services.
- Report writing and presenting findings to school teams.
- Providing individual and/or group counseling.
- Collaborating with teachers, parents, and caregivers about issues.
- Researching and implementing intervention programs.
- Participating in referral/progress/IEP/evaluation meetings.
- Participating in committees within the school district when needed.
- Participates in in-service education programs and attends WBES meetings and training as required.
- Complies with all departmental policies and procedures, including timely submission of schedules, reports, logs and other administrative reporting as required.
- Other duties deemed necessary by the school district as appropriate for the role.
Qualifications
- Must have a minimum of a master’s degree.
- Certified to work as a School Psychologist in New Hampshire.
- 2 to 5 years of experience providing psychological assessment and counseling.
Required Skills
- Excellent communication and interpersonal skills.
- Strong organizational skills.
- Compassionate and committed to students’ well-being.
- Must align with White Birch HEART Core Values: honest, ethical, ability, respect & responsibility, transparency and treat others how you expect to be treated.
You can learn more about our company at:
://
DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.
At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.
We are seeking a highly skilled Asset Manager to work in Alexandria, VA. The role will be on-site and will require a public trust clearance or the ability to obtain one.
Responsibilities:
- Oversee the entire lifecycle of NSF-owned IT hardware assets, including workstations and mobile devices.
- Develop and implement asset management policies and procedures in line with the 3-year technical refresh cycle.
- Track asset inventory, usage, and maintenance schedules using ServiceNow.
- Ensure compliance with organizational policies, standardization initiatives (CCPP and CAMP), and regulatory requirements.
- Analyze asset data to optimize usage and reduce costs, particularly focusing on warranty expiries and replacement planning.
- Establish and manage a bench stock of IT hardware supplies within the IT Service Desk workspace.
- Manage the procurement, deployment, and replacement of approximately 1,000 workstations annually, and ensure efficient upgrade of 170 handheld mobile devices.
Qualifications:
- Bachelor’s degree in IT, Business Administration, or a related field.
- Experience (3 - 5 years) in asset management or a related role. *
- Proven experience in project management, preferably with certification (PMP, PRINCE2, etc.).
- Strong organizational, analytical, and leadership skills.
- Proficiency in ServiceNow. *
- Excellent communication and leadership abilities. *
- Ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
If you thrive on solving complex problems and building meaningful connections, we’d love to hear from you. Join our team and make an impact today!
Physical and Mental Qualifications:
- Maintain focus and awareness throughout scheduled working hours.
- Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
- Lift and move objects weighing up to 15 pounds as needed.
- Exhibit excellent verbal and written communication skills, with a strong command of the English language.
- Demonstrate the ability to work independently while also collaborating effectively as part of a team.
- Quickly learn and retain routine tasks and processes.
- Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
- Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
- Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).
DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.
DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.
Job Description
Position: Warehouse Supervisor
Department: Warehouse Operations
Reports to: Warehouse Operations Manager
Date: March 2026
About the Company:
Water Lilies Food, LLC is a private equity-backed manufacturer and distributor of premium Asian inspired food. Founded for over 30 years, the Company is in a high-growth phase, supported by a state-of-the-art manufacturing facility in Bay Shore, NY (Suffolk County Long Island), with a second facility scheduled to come online in Q2 2026.
Water Lilies’ growth strategy is centered on private label partnerships with national and regional retailers, complemented by proprietary control brand offerings where private label programs are not feasible. The category remains underdeveloped, creating meaningful runway for growth through disciplined commercialization, category-led selling, and operationally sound go-to-market execution.
Water Lilies’ vision is to be the preferred supplying partner of premium Asian-inspired food, achieved through delivering our products and services with attention to detail, a continuous improvement mindset, agility, and authenticity. Our culture emphasizes collaboration, respect, and accountability.
Employees are empowered to make a meaningful impact, take ownership of their work, and grow alongside the business. The company is backed by Blue Point Capital Partners, a lower middle-market private equity firm with a strong history of scaling founder-led and growth-oriented manufacturing businesses.
Job Summary:
This position is primarily responsible for supervising and coordinating activities of the warehouse, ERP, inventory, and receiving staff. The supervisor will engage in planning, verifying, assigning, and keeping records on incoming shipments (raw materials and packaging) and finished goods freezer. This role will provide daily instruction to the direct reports based on the needs of production. The supervisor position will require strong collaboration with various departments to create seamlessness transitioning from received products through to completion and preparation of shipment to the logistics department. Inclusively, this role will require the ability to interview, assist with hiring, and adequately train and develop employees.
Responsibilities:
- Oversee incoming receiving activities to ensure accuracy, completeness, and condition of goods.
- Determines space requirements and position of raw materials freezer and cooler, dry storage, packaging and finished goods freezer
- Inspects material handling equipment for defects and notifies maintenance personnel or contacts outside service facility for repair.
- Maintains and leads cycle counts
- Effectively utilize ERP system and ensure employees are trained effectively optimize the system
- Maintains material handling equipment maintenance report.
- Directs movement of receiving platform to storage and work areas.
- Adequately maintains inventory and cross collaborates with purchasing and scheduling to ensure correct balance
- Issues written and oral instructions.
- Studies and standardized procedures to improve efficiency of staff.
- Maintains harmony among workers and resolves grievances.
- Prepare composite reports from individual reports from staff.
- Adjust errors and addresses complaints
- Leads and develop inventory control team
- Maintain and reconcile inventory records for all warehouses/locations ensuring correct stock levels are held.
- Investigate and resolve inventory variances across WIP, Finished Goods, Raw Materials, Dries and Packaging, documenting root causes and corrective actions.
- Work collaboratively with Operations, Planning, Procurement and other functions to ensure robust end-to-end processes affecting inventory.
- Maintain a safe, ethical workplace by embedding Company Health & Safety, Food Safety and ethical standards and promoting a Zero Harm mindset.
Requirements / Competencies:
- Associate’s degree or equivalent experience.
- Experience with food processing industry is a plus.
- Experience with Microsoft Office (Word, Excel, PowerPoint)
- Sense of urgency, detailed and project oriented
- Analytical - collects and researches data to use constructively. Designs workflows and procedures.
- Problem Solving - Identifies and resolves problems in a timely manner.
- Technical Skills - Strives to continuously build knowledge and skills and assist staff with training
- Customer Service – Internally and externally when working with various departments within the company and vendors
- Interpersonal Skills - Focuses on solving conflict, listening to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Physical Requirements:
The employee will occasionally move within the office to access office machinery, file cabinets, and collaborate with colleagues. Consistent use of office equipment, such equipment may include but not limited to computers, phones, printers, and copiers. The employee will be required to frequently communicate with both internal staff members as well as external parties or customers and must be able to convey accurate information. This job description reflects management’s assignment of essential functions; it does not exclude or restrict the tasks that may be assigned. This job description is subject to change based on company needs as expressed by management.
Wireless CCTV, LLC (“WCCTV”) located in Richardson, Texas, is a subsidiary of Wireless CCTV Ltd originally established and located in the UK. WCCTV is the market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks. ( ).
The Company prides itself on developing innovative, customer-focused products and providing world-class customer support services. The Company's range of video surveillance solutions includes:
- Rapid deployment pole cameras
- Mobile surveillance trailers
- Time lapse video services
The Company is looking for an experienced Customer Service / Sales Order Administration Supervisor who is looking for a challenging and diverse role in a small but fast-growing business environment. You will enjoy a “hands on” role focused on providing best in class customer service by building strong customer relationships while maximizing the value of WCCTV’s products and services.
Full-time position with work hours of Monday through Friday, 8:00 am to 5:00 pm and located onsite at our U.S. headquarters in Richardson, TX.
Customer Onboarding / Sales Order Administration
- Supervise Customer Success Representatives responsible for the onboarding and ongoing support of all new and existing customers.
- Serves as the primary point of coordination between customers and internal teams to ensure a smooth, efficient onboarding experience. Ensure orders are reviewed, validated, and processed within defined SLA timeframes while maintaining a high level of accuracy and consistency.
- Ensure internal staff are clearly communicating to customers the onboarding process, timelines, and next steps after placing an order ensuring that they have access to all required systems, documentation, and support resources.
- Coordinate closely with Service, Production, and Operations to confirm site details, order requirements, deployment readiness, and scheduling.
- Ensure staff members communicate order updates and/or changes to both internal teams and customers in a clear and timely manner.
- Ensure customers are followed up the next day following installation.
- Ensure accurate records, reporting, and visibility into onboarding status, account activity, and SLA performance within the ticketing system.
- Identify and resolve onboarding issues that could impact deployment timelines or customer satisfaction and serve as point of escalation as required.
- Monitor customer feedback and onboarding metrics, using data to continuously improve the onboarding experience.
- Support continuous improvement of onboarding processes, workflows, and documentation to improve efficiency and client experience.
- Implement and refine customer success tools and technologies to enhance efficiency and effectiveness.
Ongoing Customer Support
- Ensure that internal staff respond to all incoming calls and emails from customers and timely assistance is provided on their WCCTV surveillance equipment.
- Monitor ticket queue ensuring internal staff are initiating action on all tickets, monitor closure and ensures compliance for ticket resolution and response times meet established SLAs.
- Evaluate common areas/topics where customer questions arise and identify additional support and/or refresher training as needed.
- Analyze customer inquiry data to identify trends and insights, driving improvements in customer support processes and strategies.
- Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas & challenges. Advocates for customer needs internally, influencing product development and service offerings.
Supervisory Responsibilities:
- Effectively train, manage, and develop staff ensuring successful delivery of the customer success function, including agreed KPI’s.
- Responsible for the hiring, discipline and training of assigned staff in conjunction with Department Manager.
- Review time off requests and ensure adequate staff levels are in place at all times.
- Monitors staff performance ensuring all customer service level agreements (SLAs) are met or exceeded.
- Establish KPIs for staff, evaluate performance against KPIs and job responsibilities and conduct quarterly performance reviews. Takes remedial action as required if an individual’s performance does not meet the required standards.
- Conducts regular team meetings and 1-2-1s with direct report lines.
- Identify & implement improvements within the team to ensure efficiencies within all processes.
Education and Experience Requirements:
- High school degree or equivalent required; Associate degree in Business, Management or related discipline preferred.
- Minimum of four to six years of customer call center or customer facing help desk experience supporting technology related products required. Previous customer onboarding experience preferred.
- Two to three years of previous supervisory experience within a help desk, call center or related operation required.
- Previous experience working cross-functionally with Sales, Operations, Production advocating for customers.
- Proven track record of successfully developing and executing customer success strategies.
- A passion for helping customers succeed and a commitment to delivering exceptional service.
- Strong leadership and supervisory skills, with experience leading high-performing teams.
- Effective computer skills to include Microsoft Office, service ticketing systems, knowledge base, ERP and related computer software required. Experience with Zoho preferred.
- Experience developing, tracking and evaluating customer success performance metrics.
- Ability to multi-task, demonstrate initiative and focus on delivering high quality results leading to improved customer satisfaction.
- Strong problem-solving skills, analytical, and a proactive approach to addressing customer needs.
- Strong time management, organization and problem-solving skills required. Ability to work under pressure and with shifting priorities is a must.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, customers, and internal teams.
Compensation and Benefits:
- Competitive salary range of $60,000 to $63,000 per year depending upon experience.
- 10 days paid vacation (increases with length of service) + seven (7) paid Company holidays.
- Company provided medical, dental, vision, FSA and life/AD&D insurance plans.
- 401k Plan with Company match of up to 4% and immediate vesting.
WCCTV is committed to the success of its employees and demonstrates this through our development of people. The successful candidate can expect to receive comprehensive training, coaching and support as well as opportunities for advancement.
WCCTV is an Equal Opportunity Employer.
