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Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

The Principal AI Security Engineer is a senior technical leader on the AI Security team, responsible for designing, building, and operating security controls for generative AI and Machine Learning (ML) systems across their full lifecycle: data, training, deployment, and runtime.

This role is deeply hands-on: you will work directly with data science, MLOps, platform, devops and application teams to secure LLMs, RAG systems, AI agents, and AI-enabled products. You will also lead the intake and review process for AI use cases, helping the organization adopt AI safely and at scale in a highly regulated environment.

The ideal candidate combines:

* Strong security engineering and cloud architecture experience

* Deep, current familiarity with modern AI/LLM tooling and practices

* Familiar and can cover basic coding within the AI tooling space (python, others)

* The ability to communicate clearly with senior leadership and influence enterprise-wide strategy

Essential Duties and Responsibilities

Secure AI / ML platforms and workloads

* Lead security architecture and threat modeling for AI/ML systems, including LLMs, RAG pipelines, agents, and AI-powered applications.

* Design and implement security controls as code (services, libraries, infrastructure-as-code, policy-as-code) for AI/ML platforms and workloads.

* Lead and help setup the basic infrastructure needed to safely rollout AI - MCPs, LLMs, pipelines, Test harness for AI (ie: harmbench), intake automation.

* Partner with data science and MLOps teams to harden:

• Data ingestion and labeling
• Training and fine-tuning pipelines
• Model registries and deployment workflows
• Inference APIs, agents, and integrations

* Define and champion secure reference architectures and patterns for common AI use cases and focus on composable architecture.

AI use case intake & governance

* Design, implement, and continuously improve the intake, triage, and review process for AI/ML and generative AI use cases across the organization.

* Build and automate self-service workflows (e.g., request forms, risk questionnaires, routing, approvals) that balance speed of delivery with security, privacy, and compliance with a focus on risk scoring and scorecards.

* Define risk-based criteria for AI use case approval, including data sensitivity, model and vendor selection, integration patterns, and control requirements; this will involve in re-mapping the complete end to end lifecycle.

* Review proposed AI solutions from concept through deployment, providing clear, actionable guidance to product and engineering teams.

* Maintain visibility into the AI use case portfolio and risk posture, and provide regular reporting to leadership and governance bodies.

Monitoring, detection & assurance

* Establish and maintain monitoring and detection for AI-specific threats, such as:

• Prompt injection and jailbreak attempts
• Data exfiltration and sensitive data exposure
• Misuse or abuse of AI tools and agents
• Anomalous model or pipeline behavior

* Integrate AI/ML systems with existing logging, SIEM, and incident response processes.

* Lead or participate in AI-focused security assessments, red-teaming, and adversarial testing; drive remediation and verification.

Strategy, leadership & enablement

* Help define and evolve the organization's AI security strategy, standards, and roadmap in partnership with Security, Engineering, Data, Legal, Privacy, and Risk.

* Translate global privacy, data sovereignty, and regulatory requirements into practical technical controls for AI workloads across multiple cloud environments.

* Prepare and deliver executive-ready briefings and narratives on AI security risks, controls, and progress.

* Mentor other engineers and serve as THE internal subject matter expert on AI/ML security, generative AI, and LLM-based systems.

Qualifications Expected for Position

• 7+ years of experience in information security, security engineering, or related fields, including significant time building and securing production systems.
• 3+ years of hands-on experience with AI/ML technologies (such as LLMs, RAG, model training/fine-tuning, MLOps, or AI-powered products), including implementation of security controls or guardrails for these systems.
• Strong programming skills in one or more relevant languages (e.g., Python, TypeScript/JavaScript, Go, or similar), with a track record of contributing to production-grade tools, services, or libraries.
• Deep understanding of cloud security architecture and controls on at least one major cloud platform (AWS, Azure, or GCP), including identity, networking, secrets management, data protection, logging, and monitoring.
• Experience designing and implementing controls in a highly regulated environment; healthcare or financial services preferred.
• Demonstrated ability to lead complex technical initiatives across multiple teams, from problem definition through design, implementation, and adoption.
• Proven ability to communicate complex technical and risk topics clearly to both engineering teams and senior leadership.

Preferred Qualifications:

* Practical experience securing LLM- and genAI-based systems, such as:

• RAG architectures backed by internal data
• AI assistants, copilots, or agents integrated with enterprise tools
• Fine-tuned models and model hosting platforms

* Experience with AI IDE tools

• cursor, windsurfer, others
• Knows the security problems and has practical solutions that balances innovation with innovation.

* Familiarity with AI/ML frameworks and ecosystems (e.g., TensorFlow, PyTorch, Scikit-learn) and/or modern LLM development stacks and IDEs (e.g., API-based LLMs, self-hosted models, AI-enhanced coding tools).

* Experience with:

• Security for data pipelines, feature stores, and model registries
• Detection engineering or SIEM tuning for AI-related events
• Red-teaming or adversarial testing of AI systems

* Evidence of ongoing engagement with AI and security (such as side projects, open-source contributions, lab environments, publications, or conference talks).

* Familiarity with emerging AI security and safety standards and forward-looking industry guidance and horizon reports.

* Relevant certifications (e.g., cloud security, security engineering, or governance) are a plus.

* Strong analytical and problem-solving skills, with the ability to operate effectively in a fast-evolving technical and regulatory landscape.

* High level of integrity and ethical conduct.

This role is a fit if you:

* Regularly build, break, or secure AI/ML or LLM-based systems in your day-to-day work or personal projects.

* Are comfortable reading and writing code, experimenting with new AI tools, and wiring them into real systems.

* Enjoy turning ambiguous AI ideas and risks into concrete architectures, controls, and automation.

* Can move fluidly between deep technical discussions and concise, executive-level explanations.

This role is not a fit if you:

* Prefer to focus solely on policy, governance, or vendor assessments without hands-on technical work.

* Do not actively engage with current AI/LLM tooling, research, and emerging practices.

* "Describe a specific LLM or AI/ML system you have secured. What were the main risks and what controls did you implement?"

* "What AI tools, libraries, or environments do you actively use or experiment with today (work or personal), and for what?"

* "What do you see as the most important AI security or safety developments on the horizon over the next few years, and why?"

The base salary range for this position is$180,000 - $190,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

Essential Duties and Responsibilities

• Work closely with business stakeholders toidentifyautomation opportunities.
• Lead the technical set up and integration ofconversational AI platform & agent development studiowithin the enterprise environment.- copilot agents preferred, deploying across enterprise not for personal use.
• Analyze business processes, data flows, and system architectures to support AI solution design.
• Support configuration and deployment of AI-powered agents,applications,and workflows.
• Design,build,and customize AI agents to automate workflows and improve productivity.
• Utilizedata platforms such asMicrosoft Fabric, Snowflake, Databricks, AWSfor data orchestration, governance, and compliance.
• Ensure seamless interoperabilityof agentsacrossMicrosoft and other enterprise applications asrequired.
• Evaluateand implement secure API integrationswith enterprise systems using APIsandconnectors to enable data exchange and workflow automation.
• Apply best practices for data security, identity management, and compliance with organizational and regulatory standards.
• Apply analytical judgment to assess feasibility, scalability, data readiness, and risks of AI use cases.
• Collaborate withcybersecurityand product teams to build robust AI solutions
• Test new AI agent enhancements, integrations, and fixes prior to release to ensure quality and expected behavior.
• Track and analyze performance metrics, including response quality, speed, reliability, andcost-effectivenessof AI agents and automated workflows.
• ContinuouslyoptimizeAI solutions based on performance data, user feedback, and evolving business needs.
• Document requirements, solution designs, architecture diagrams, and integration approaches in a clear and concise manner.
• Contribute to internal standards, reusable patterns, and best practices for AI agent and automation development.
• Support knowledge sharing and enablement across technical and business teams.

Qualifications Expected for Position

• Bachelor's degree in computer science, Information Systems, Engineering, Data Science, or a related fieldor equivalent combination of education and relevant professional experience.
• Advanced certifications or coursework in cloud platforms, data engineering, or AI/ML preferred.
• 3+years of experience in solution architecture, systems integration, automation engineering, or applied AI roles.
• 1+ year demonstrated ability to design, build, and deployAI-poweredagents, workflows, or conversational applications.
• Proven experience working directly with business stakeholders to translate operational needs into scalable technical solutions.
• Hands-on experience implementing enterprise automation or conversational AI solutions across multiple departments or use cases.
• Experienceoperatingin regulated orsecurity-consciousenvironments, supporting compliance and governance requirements.
• Strong experience designing and implementing enterprise system integrations using APIs, connectors, and automation frameworks.
• Experience working with modern data platforms (e.g.,Microsoft Fabric, Snowflake, Databricks, AWS) to support data orchestration, access control, and compliance.
• Solid understanding of identity management, access controls, and data security best practices.
• Ability to assess AI solution feasibility, including data readiness, scalability, performance, and cost considerations.
• Strong analytical andproblem-solvingskills with the ability to apply sound judgment to ambiguous or emerging AI use cases.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to nontechnical audiences.

The base salary range for this position is$130,000 - $140,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

Job Description

We are seeking a highly skilled and experienced Lead AI Engineer to join our dynamic team. The ideal candidate will excel at identifying and articulating complex business problems, and will develop innovative, scalable, and robust AI/ML solutions to address these challenges. Responsibilities will include designing, building, and deploying enterprise-grade AI systems, specifically focused on:

• 
  
• Agentic AI solutions to automate operational processes (e.g., interpreting trouble tickets, performing basic troubleshooting, interacting with online portals, data entry).
  
• Retrieval-Augmented Generation (RAG) and ColBERTv2 pipelines for parsing, indexing, and querying enterprise documents to facilitate answers related to process guidelines, product knowledge, and training materials.
  
• Function calling solutions leveraging Large Language Models (LLMs) to automate and perform precise actions in enterprise workflows.
  
• Developing and applying reinforcement learning strategies to optimize and automate decision-making processes within enterprise operations.
  

This role requires hands-on expertise with model fine-tuning, training pipelines, post-training optimization techniques (e.g., model distillation), classification models, and integrating AI systems within complex enterprise environments.

Duties and Responsibilities

• 
  
• Develop and implement AI solutions leveraging fine-tuned Large Language Models (e.g., OpenAI models, LLaMA, Mistral).
  
• Design, develop, and optimize Retrieval-Augmented Generation (RAG) pipelines using advanced vector databases (e.g., FAISS, Pinecone, Milvus).
  
• Build and enhance agentic AI systems utilizing frameworks like LangChain, AutoGPT, or similar automation frameworks.
  
• Deploy scalable ColBERTv2 architectures for semantic retrieval and classification.
  
• Create robust pre-processing and post-processing pipelines to enhance model performance, accuracy, and interpretability.
  
• Collaborate closely with cross-functional teams, including product managers, business stakeholders, data scientists, and software engineers.
  
• Implement best practices in model distillation, quantization, and optimization for deployment in production environments.
  
• Ensure compliance with enterprise-grade security, privacy standards, and data governance practices.
  
• Provide leadership and mentorship to team members, supporting their technical development and career growth through coaching, training, and performance feedback.
  
• Drive timely and successful completion of AI/ML projects by setting clear milestones, tracking progress, removing blockers, and aligning resources
  

Required Qualifications

• 
  
• Bachelor's degree in Computer Science, Data Science, Machine Learning, AI, or related fields; advanced degree strongly preferred.
  
• 5+ years of proven experience developing and deploying production-grade AI/ML systems.
  
• Strong programming skills in Python, familiarity with libraries/frameworks such as PyTorch, TensorFlow, Hugging Face, and LangChain.
  
• Demonstrated expertise with LLM fine-tuning (e.g., LoRA, PEFT), distillation, and model optimization.
  
• Practical experience implementing RAG pipelines with embedding technologies and vector stores (e.g., FAISS, Pinecone).
  
• Proven track record building agentic AI systems capable of interacting with multiple enterprise applications and platforms.
  
• Solid understanding of NLP techniques, Transformer architectures, semantic search, and document retrieval technologies (e.g., ColBERT).
  
• Hands-on experience with reinforcement learning techniques, including designing, training, and deploying reinforcement learning models.
  

Preferred Qualifications:

• 
  
• Master's or Ph.D. in Computer Science, Machine Learning, Artificial Intelligence, or related field.
  
• Familiarity with cloud-based AI services (e.g., AWS SageMaker, Azure ML, Google Vertex AI).
  
• Experience with containerization (Docker, Kubernetes) and deployment pipelines (CI/CD).
  
• Knowledge of advanced AI frameworks and model inference engines such as Triton Inference Server, TensorRT, and ONNX.
  
• Familiarity with model monitoring, observability tools, and techniques to ensure long-term reliability and performance.
  
• Strong communication and interpersonal skills with the ability to clearly articulate complex technical solutions to non-technical stakeholders.
  
• Experience in regulated industries or environments requiring strict compliance and data governance standards.
  

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

As a Staff Software Engineer, you are a senior individual contributor who leads the design and delivery of significant platform features and raises the bar for engineering quality across the team. You'll work handson in code-designing APIs and data flows, building services in Python/FastAPI and React frontends, and guiding solutions from idea to production. You'll mentor engineers, influence architecture and standards within and adjacent to your team, and partner closely with product and design to achieve clear, measurable outcomes. This role blends deep implementation work with pragmatic technical leadership by example.

Essential Duties and Responsibilities

• Lead technical design for platform features and services, breaking ambiguous requirements into clear, incremental designs and stories for your team and adjacent partners.

• Implement backend services in Python/FastAPI and React frontends end-to-end, owning a continuous stream of stories from idea to production.

• Define and use clear API contracts and data flows between services and UIs, creating patterns and templates others can follow.

• Champion high-quality engineering practices, including code reviews, documentation, and maintainable, testable designs.

• Develop and improve automated testing (unit, integration, endtoend) and integrate these into everyday development and CI.

• Improve CI/CD pipelines and release workflows for your team so the team can ship small, safe changes frequently and confidently.

• Own the operational lifecycle of the features and services you build, including monitoring, observability, on-call participation, and incident follow-up.

• Design and implement secure-by-default solutions, including robust authentication/authorization, input validation, and safe handling of sensitive data.

• Identify and address reliability and performance risks early, proposing concrete technical improvements and sequencing them into the roadmap.

• Mentor and unblock engineers through pairing, design discussions, and clear feedback; influence without formal authority.

• Partners with product/design to shape requirements into incremental deliverables; escalates tradeoff decisions; proposes sequencing that optimizes value/risk.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field; equivalent work experience is acceptable.

• 7+ years of experience in software engineering.

• Strong proficiency with Python and modern web backends (FastAPI, Flask, Django, or similar) and solid understanding of HTTP, API design, and data modeling.

• Significant experience with React (or a comparable SPA framework) and building production frontends that talk to backend APIs.

• Demonstrated ability to own features end-to-end in a small team: from shaping requirements through design, implementation, testing, deployment, and support.

• Experience designing and working with distributed systems or multi-service architectures (e.g., service boundaries, async jobs, integration patterns).

• Solid understanding of observability and operations for production systems (metrics, logs, traces, dashboards, alerting, incident response).

• Strong understanding of security fundamentals (authentication, authorization, secure data handling) and how they apply to web services and UIs.

• Deep familiarity with automated testing and CI/CD, and a track record of improving engineering workflows and quality.

• Excellent communication and collaboration skills; comfortable working closely with product, design, and other stakeholders.

• Proven ability to provide technical leadership in a hands-on way: unblocking others, making clear decisions, and raising the bar through code and reviews.

Bonus Qualifications

• Experience in early-stage or small platform teams where engineers wear multiple hats and balance shipping with building foundations.

• Experience with Azure and containerized deployments (or similar cloud-native environments).

• Experience building platforms (developer platforms, data platforms, or similar) that serve multiple product teams.

• Exposure to AI/ML or data-intensive applications (e.g., integrating with model inference APIs, data pipelines, or analytical data stores).

The base salary range for this position is$180,000 - $200,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

#LI-SS2 #LI-Remote

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.

GENERAL SUMMARY:

The Manager of AI Enablement (Senior) leads the development and execution of Element Care’s internal approach to artificial intelligence. This role defines AI standards, policies, and best practices while enabling staff across the organization to adopt AI safely, ethically, and effectively. Reporting to the IT department, this position acts as a trusted advisor to leaders and end users, shaping AI governance, vendor strategy, training, and enterprise enablement.

ESSENTIAL RESPONSIBILITIES:

•    Define and maintain organizational AI standards, policies, and governance frameworks.

•    Lead the deployment of off-the-shelf AI solutions, including ambient documentation, predictive analytics, administrative automation, and clinical decision support tools.

•    Enable responsible use of generative AI across administrative and operational functions.

•    Conduct continuous workflow analysis to identify automation and AI-enablement opportunities.

•    Evaluate AI and AI/ML models, tools, and vendor solutions for suitability, risk, and value.

•    Partner with IT, data, analytics, and platform teams to align AI initiatives with enterprise architecture.

•    Provide oversight and guidance on AI-enabled workflows, automation, and agent capabilities.

•    Measure, monitor, and report on AI initiative outcomes, value realization, and performance.

•    Build business cases and recommendations for future AI investments.

•    Serve as the primary advisor to leaders and teams on AI use cases, risks, and governance.

•    Monitor regulatory, ethical, and industry developments related to AI.

•    Help establish and mature a scalable AI enablement and governance operating model.

•    Influence adoption and consistency without direct authority.

•    Perform other duties as assigned.

JOB SPECIFICATION:

•    6–10+ years of relevant professional experience, including applied AI, automation, analytics, or emerging technology leadership.

•    Demonstrated experience evaluating AI/ML models, vendor solutions, or AI platforms.

•    Experience with vendor management, solution selection, or hands-on implementation required.

•    Demonstrated experience defining standards, policies, or enterprise enablement programs.

•    Healthcare or other regulated industry experience strongly preferred.

•    Strong understanding of applied AI, AI/ML evaluation, governance, risk, and ethical considerations.

•    Ability to translate complex concepts into practical organizational guidance.

•    Experience developing business cases and value narratives for technology investments.

•    Executive-level communication and facilitation skills.

•    Proven ability to operate independently and influence across the enterprise.

•    Strategic mindset with a pragmatic, implementation-oriented approach.

Compensation details: 13 Yearly Salary

PI71b2d5685c13-3631

Location: Anywhere in Country

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

AI & Data - AI Strategy - Senior Manager - Oil & Gas Sector

As part of our growing AI & Data practice, we are seeking a highly experienced Senior Manager to lead enterprise AI strategy and quantitative modeling efforts for our clients in the Oil & Gas sector. This individual will bring deep industry expertise, along with a proven track record of designing and operationalizing responsible, scalable, and value-aligned AI solutions. You’ll lead high-impact client engagements focused on Generative AI, Agentic AI, MLOps, and AI governance frameworks — driving measurable outcomes in upstream, midstream, and downstream operations.

As a Senior Manager in AI Strategy, you will leverage proprietary, industry-aligned business models and innovative operating model designs to deliver impactful AI investments. You will be responsible for capability assessments, operating model design, product management, governance, and process design, ensuring that AI initiatives align with business strategies and stakeholder needs.

In this role, you will lead the delivery of complex AI strategies that enhance business effectiveness and efficiency. You will work closely with clients to envision how AI can transform their markets, products, and capabilities. This position offers the opportunity to engage with business and technology leaders, driving strategic programs that significantly impact their operations.

• 
  
• Lead engagement delivery, ensuring quality and risk management throughout the project lifecycle.
  
• Manage client relationships, focusing on revenue generation and the identification of new opportunities.
  
• Develop and manage resource plans and budgets for engagements, ensuring alignment with performance objectives.
  
• Define and implement enterprise-wide AI and quantitative modeling strategy tailored to oil & gas value chains (e.g., asset optimization, drilling, trading, predictive maintenance).
  
• Establish AI governance frameworks that ensure responsible AI adoption, ethical use of data, model risk management, and alignment with evolving regulations.
  
• Design and operationalize Agentic AI solutions to automate reasoning, planning, and decision‑making tasks in complex environments.
  
• Drive the prioritization of AI use cases based on business value, feasibility, and risk, ensuring ROI on AI initiatives.
  
• Lead multidisciplinary teams of data scientists, engineers, and consultants to deliver end‑to‑end AI platforms and solutions.
  
• Partner with senior business and IT leaders to identify strategic opportunities and shape AI‑enabled business transformation.
  
• Implement and scale ModelOps and MLOps practices, ensuring transparency, reproducibility, and monitoring of models in production.
  
• Lead AI solution architecture, including hybrid deployments on cloud (e.g. Microsoft Azure, Amazon AWS).
  
• Serve as a thought leader in emerging AI technologies, including Generative AI, foundation models, RAG and Agentic AI.
  
• Drive internal capability building and innovation in Responsible AI, agentic workflows, and energy sector‑specific solutions.
  

To excel in this role, you will need a blend of technical and interpersonal skills. Your ability to navigate complex challenges and deliver innovative solutions will be crucial.

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• Strong analytical and decision‑making skills to develop solutions to complex problems.
  
• Proven experience in managing client relationships and leading teams.
  
• Ability to communicate effectively and influence stakeholders at all levels.
  

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• Bachelor’s degree required; Master’s degree preferred with focus in Computer Science, Applied Math, or related field with prior consulting experience required.
  
• 10+ years of experience in technology consulting, digital transformation, or AI‑driven business solutions.
  
• 5+ years of leadership in AI/ML projects, including team management and executive stakeholder engagement.
  
• Typically, no less than 5 — 7 years of relevant experience.
  
• Strong expertise in AI Platforms and Tools.
  
• Proficiency in Data Architecture Design and Modelling.
  
• Experience in Digital Transformation and IT Effectiveness Assessment.
  
• Knowledge of Emerging Technologies and Technology Strategy, Vision, and Roadmap.
  
• Ability to build and manage relationships effectively.
  
• Strong exposure to oil & gas industry operations, value levers, and use case landscape.
  
• Proven success in developing AI strategy and governance models, including frameworks for Responsible AI, risk, and compliance.
  
• Hands‑on experience with Generative AI frameworks (e.g., OpenAI, Hugging Face, LangChain, RAG).
  
• Experience architecting and scaling MLOps platforms and data science workflows in cloud‑native environments.
  
• Proficiency in Python and tools like Pandas, PyTorch, Scikit‑learn, Spark, SQL.
  
• Experience with CI/CD, containerization (e.g., Docker, Kubernetes), and MLFlow or similar tools.
  
• Strong client‑facing skills with the ability to articulate technical topics to business executives.
  

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• Experience in managing change and leading teams.
  
• Strong negotiation and influencing skills.
  
• Familiarity with sector knowledge and commercial acumen.
  
• Prior experience leading AI initiatives in the energy or oil & gas sector, including exploration, refining, or energy trading.
  
• Familiarity with agentic AI concepts, cognitive architectures, and autonomous agents.
  
• Working knowledge of ESG data, climate risk modeling, and regulatory trends in energy.
  
• AI certifications (Microsoft, AWS, NVIDIA, Databricks, or equivalent).
  
• Exposure to agile delivery models and design thinking approaches.
  

We seek individuals who are not only skilled but also passionate about driving innovation and transformation through AI. Top performers are those who can think critically, solve complex problems, and communicate effectively with diverse stakeholders. If you are eager to make a significant impact and thrive in a collaborative environment, we want to hear from you!

At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

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  We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $144,000 to $329,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $172,800 to $374,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

  
  
  
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  Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in external, client‑serving roles to work together in person 40‑60% of the time over the course of an engagement, project or year.

  
  
  
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  Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.

  
  
  

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an on‑going basis.

For those living in California, please click here for additional information.

EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at .