Servpro Remote Jobs in Usa

SERVPRO of Long Island City offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the company's Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

• Perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues
• Manage assets by protecting and using equipment and materials properly

• Valid driver's license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Compensation: $25.00 - $33.00 per hour

Each SERVPRO Franchise is Independently Owned and Operated.

SERVPRO Team Shaw – Ranked 2024 #4 Fastest Growing Mid-Market Company in DFW & #69 Fastest Growing Private Restoration/Construction Company in the Country

SERVPRO Team Shaw is one of the largest SERVPROs in the Country and has grown from one location in 2020 to 33 locations today across three major markets. We assisted over 5000+ customers with water and fire emergencies across the DFW and Texas. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction. 

Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, asbestos & mold removal, and much more. 

If you have a sense of urgency and want to grow with a company that has seen 5x growth over the last 2 years, look no further and apply today!

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Contents Field Manager. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with bonuses and the opportunity to learn and grow.

Key Responsibilities:

As a Contents Field Manager, you will lead and manage all aspects of contents restoration, including inventory, pack-out, cleaning, and return of customers’ personal property after fire, water, or other types of property damage. This role requires exceptional organizational skills, customer service expertise, and the ability to lead a team in a fast-paced, often high-stress environment. In this role, you will also:

• Oversee the pack-out, inventory, and transportation of customer contents from affected properties
• Manage the cleaning, restoration, and storage process for personal belongings, using specialized equipment and software
• Ensure accuracy of inventory tracking, documentation, and communication with both customers and insurance adjusters
• Train, supervise, and schedule contents technicians and warehouse staff to meet production goals and quality standards
• Collaborate with project managers, estimators, and insurance representatives to ensure seamless job execution
• Conduct quality control inspections to ensure items are properly cleaned, restored, and packaged for return
• Communicate with homeowners and commercial clients regarding the status of their belongings, demonstrating empathy and professionalism
• Implement safety protocols and maintain a clean, organized warehouse and contents cleaning area
• Coordinate timely delivery and return of contents to customers once the property has been restored
• Maintain detailed and accurate documentation using SERVPRO software (e.g., Xactimate, iCat, Encircle, or other platforms)

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Availability for overtime and on-call hours may be required during peak demand or emergency responses

Qualifications

Required:

• High school diploma or equivalent
• 2+ years of experience in restoration, moving services, inventory management, or related fields
• Excellent communication and organizational skills
• Valid driver's license with a clean driving record
• Proficiency with inventory software and Microsoft Office Suite
• Ability to lift and move heavy items (up to 50 lbs.) and work in physically demanding environments

Preferred:

• Experience in the restoration industry, specifically contents handling or pack-out operations
• Certifications from IICRC (such as Fire and Smoke Restoration Technician or Contents Processing Technician)
• Familiarity with SERVPRO systems (e.g., WorkCenter, Xactimate, DryBook, iCat)
• Experience leading teams or supervising staff in a warehouse or field environment
• Strong customer service skills and the ability to handle sensitive or emotionally charged situations

Benefits

• Medical, Dental, Vision
• Paid Time Off
• Sick Paid Time Off
• Matching 401K
• Competitive compensation
• Personal Development Opportunities

 All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

SERVPRO Team Shaw – Ranked 2024 #4 Fastest Growing Mid-Market Company in DFW & #69 Fastest Growing Private Restoration/Construction Company in the Country by Inc 5000

SERVPRO Team Shaw is one of the largest SERVPROs in the Country and has grown from one location in 2020 to 33 locations today across three major markets. We assisted over 5000+ customers with water and fire emergencies across the DFW and Texas. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction. 

Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, asbestos & mold removal, and much more. UNCAPPED Commission's with Initial OTE's $150k Plus!

If you have a sense of urgency and want to grow with a company that has seen 5x growth over the last 2 years, look no further and apply today!

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Business Development Representative. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

You’ll also lead efforts to grow our local footprint by building and maintaining strong relationships with property managers, insurance carriers and adjusters, and other key clients and partners—driving both business development and operational performance. When a client experiences an emergency, you may be the first on scene, coordinating and overseeing the mitigation team as they stabilize the situation and support everyone impacted.

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with bonuses and the opportunity to learn and grow.

Key Responsibilities:

• Meet or exceed assigned sales quota by executing the sales cycle, setting up closing appointments and maintaining assigned contact lists
• Participates in professional associations, and hosts lunch-and-learns
• Meet sales objectives by maintaining existing customer and building new customer relationships and rapport by educating them on the reasons SERVPRO® is the construction and restoration company
• Cold call leads and create opportunity within your your market for new business
• Lead clients through the complex restoration process, ensuring exceptional service, seamless project execution, and proactive problem solving at every stage. Become their trusted advisor, providing peace of mind throughout their restoration experience.
• Drive revenue growth by identifying and securing new project opportunities within the local market. Build and nurture strategic relationships with key stakeholders, including property managers, insurance adjusters, and local industry owners/leaders, to ensure a steady pipeline of projects.
• Project Management for Small-Scale Jobs
• Collaborate with sales and operational teams to foster a culture of teamwork and continuous learning and process improvement.
• Prioritize client satisfaction by addressing concerns, delivering exceptional service, and ensuring quality project outcomes. Resolve any issues proactively, and turn challenges into opportunities to build long-term trust and customer loyalty.
• Utilize Salesforce to track activities

Position Qualifications

• A minimum two to five years of progressively responsible business-to-business sales experience
• Proven track record with sales within the service or B2B sector
• Strong business and financial background and process-and-results-driven attitude
• Experience in the commercial cleaning and restoration or insurance industry is preferred
• Experience with Salesforce is preferred
• Bachelor’s degree in marketing or business or equivalent experience
• Ability to successfully complete a background check subject to applicable law
• Strong customer service skills and the ability to handle sensitive or emotionally charged situations

Benefits

• Medical, Dental, Vision
• Paid Time Off
• Sick Paid Time Off
• Matching 401K
• Competitive compensation
• Personal Development Opportunities

 All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

SERVPRO Team Shaw – #69 Fastest Growing Private Restoration/Construction Company in the Country

SERVPRO Team Shaw is one of the largest SERVPROs in the Country and has grown from one location in 2020 to 33 locations today across three major markets. We assisted over 5000+ customers with water and fire emergencies across the Country. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction. 

Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, asbestos & mold removal, and much more. 

If you have a sense of urgency and want to grow with a company that has seen 5x growth over the last 2 years, look no further and apply today!

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Restoration Project Manager. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with bonuses and the opportunity to learn and grow.

Key Responsibilities: 

As a Project Manager, you’ll lead and motivate a team of technicians on restoration projects, ensuring work is completed safely, efficiently, and to industry standards. This role combines hands-on fieldwork with leadership, customer communication, and job documentation. The ideal candidate is a problem-solver with strong people skills who can balance quality, speed, and customer satisfaction while setting the standard for the crew. You will also: 

•  Direct daily field operations, ensuring crew members follow proper procedures and safety standards.
•  Assign tasks, monitor progress, and maintain workflow to meet project timelines.
•  Communicate clearly and professionally with customers, answering questions and setting expectations throughout the restoration process.
•  Accurately complete job files, including daily logs, photos, and scope details in SERVPRO systems.
•  Inspect work performed by technicians to ensure it meets SERVPRO’s high standards and industry guidelines.
•  Coach, support, and develop crew members to improve skills and efficiency.
•  Oversee the setup, use, and maintenance of equipment and ensure proper inventory of supplies.
•  Identify challenges on the job site and take proactive steps to resolve them quickly.
•  Work closely with General Manager and claims team to ensure smooth job execution and customer satisfaction.
•  Promote and enforce safe work practices on every job site.
• 
  
• Schedule: Monday - Friday, 8:00 AM - 5:00 PM
• Availability for overtime and on-call hours will be required during peak demand or emergency responses

Qualifications: 

Required: 

• High school diploma or equivalent
• 1–2 years of experience in restoration, construction, or a related field
• Valid driver’s license with a clean driving record
• Ability to lift, carry, and move up to 50 lbs. regularly
• Strong communication and leadership skills
• Basic proficiency with smartphones, tablets, and job-tracking software
• Availability for on-call rotation, evenings, weekends, or overtime as needed

Preferred: 

• IICRC certification(s) in Water Damage Restoration, Fire/Smoke Restoration, or related areas
• Prior supervisory or lead technician experience
• Experience working with insurance adjusters or property managers
• Familiarity with SERVPRO job documentation systems (WorkCenter, DryBook, etc.)
• Bilingual (English/Spanish) a plus

Benefits: 

• Medical, Dental, Vision
• Paid Time Off
• Sick Paid Time Off
• Matching 401K
• Competitive compensation
• Personal Development Opportunities

SERVPRO Team Shaw – Ranked #69 Fastest Growing Construction/Restoration Company in US by Inc 5000 and #2 Best Place to Work by Dallas Business Journal

SERVPRO Team Shaw is one of the largest SERVPRO's in Texas and has grown from one location in 2019 to 33 locations today and is hiring a Director of Construction. We have grown 10x in the last 3 years and are looking to double in growth in near future. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction. 

Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, Reconstruction and Capital Improvement Projects. If you have a sense of urgency and want to grow with a company that has seen 10x growth over the last 2 years, look no further and apply today!

Position Summary

The Director of Construction is responsible for the strategic and operational leadership of all construction-related activities across the organization, including insurance-based residential and commercial reconstruction, capital expenditure (CAPEX) projects, and the plumbing division. This role provides executive oversight of Construction Operations, Estimating, Project Management, and Field Execution, ensuring projects are delivered safely, profitably, on schedule, and to SERVPRO’s highest standards of quality and customer service.

The Director of Construction leads and develops Construction Managers, Project Managers, and Estimators while establishing scalable systems, accountability, and performance standards. This position serves as a key liaison between executive leadership, insurance partners, customers, trade partners, and internal departments to ensure consistent, high-quality results across all construction activities.

Key Responsibilities:

Executive & Operational Leadership

• Provide strategic direction and executive oversight for all construction operations, including insurance reconstruction, CAPEX projects, and plumbing services
• Establish and enforce operational standards, workflows, and performance expectations across all construction divisions
• Oversee Construction Operations Managers and ensure consistent execution across all markets and project types
• Serve as a senior leader in organizational planning, budgeting, and growth initiatives

Project & Operations Oversight

• Oversee all active residential and commercial reconstruction projects to ensure compliance with approved scopes, schedules, budgets, and quality standards
• Ensure all projects are managed with detailed, approved schedules and actively monitored for adherence
• Monitor project performance metrics and resolve escalated operational, scheduling, or production challenges
• Ensure safe work practices and compliance with company safety standards across all job sites

Estimating & Pre-Construction Oversight

• Provide executive oversight of estimating teams responsible for insurance reconstruction and commercial projects
• Ensure estimates align with carrier guidelines, approved scopes, local codes, and company margin expectations
• Review and approve large-loss, complex, or high-risk estimates and change orders
• Ensure proper scope development, documentation, and change management procedures are followed

Quality, Compliance & Risk Management

• Ensure all work complies with plans, specifications, company standards, building codes, and regulatory requirements
• Conduct periodic audits of projects, documentation, and workmanship
• Ensure final inspections, closeout documentation, and customer satisfaction requirements are consistently completed
• Mitigate operational, financial, and contractual risk across all construction activities

Customer Experience & Insurance Partner Relations

• Establish and enforce customer communication and service standards across all construction projects
• Serve as an escalation point for complex customer or carrier concerns
• Maintain strong relationships with insurance carriers, adjusters, consultants, and commercial clients
• Ensure SERVPRO brand standards and SLAs are consistently met or exceeded

Scheduling, Resource & Vendor Management

• Oversee labor allocation, subcontractor scheduling, and material procurement across all divisions
• Ensure inspections and jurisdictional requirements are coordinated and passed
• Evaluate subcontractor, vendor, and trade partner performance and maintain approved partner standards
• Support capacity planning and workforce scalability

Financial Oversight & Profitability

• Oversee job costing, gross margins, billing, and financial performance across all construction projects
• Ensure adherence to billing schedules, collections timelines, and documentation requirements
• Review job cost reports, forecasts, and financial KPIs to drive profitability
• Partner with leadership to develop budgets, CAPEX planning, and margin improvement strategies

Process Improvement, Systems & Reporting

• Ensure accurate documentation in job files and management systems (Xactimate, PSA/CAM, Buildertrend, etc.)
• Track and report KPIs including schedule adherence, margins, customer satisfaction, estimator accuracy, and subcontractor performance
• Identify inefficiencies and implement scalable process improvements
• Support technology adoption and standardization across construction operations

Leadership & Team Development

• Recruit, train, mentor, and develop Construction Operations Managers, Project Managers, Estimators, and Division Leaders
• Establish clear performance expectations and conduct regular evaluations
• Build a culture of accountability, professionalism, safety, and continuous improvement
• Support succession planning and leadership development across the organization

Schedule:

Monday - Friday, 8:00 AM – 5:00 PM

(Some overtime may be required)

Qualifications:

Required

• Bachelor’s degree in Construction Management, Engineering, or equivalent experience
• 8–10+ years of construction or reconstruction experience
• 5+ years in senior leadership, operations management, or executive-level construction roles
• Strong knowledge of estimating, scheduling, job costing, contract administration, and insurance reconstruction
• Proven ability to manage multiple divisions, teams, and high-volume project pipelines
• Demonstrated financial acumen with job cost analysis and margin management

Preferred

• Experience in restoration and insurance reconstruction environments
• Proficiency with Xactimate, PSA/CAM, Buildertrend, CompanyCam, or similar platforms
• Familiarity with insurance carrier requirements, SLAs, and claims workflows
• Experience overseeing specialty divisions (plumbing, trades, or self-performed work)
• Large-loss or commercial project experience

Benefits:

• Medical, Dental, Vision Insurance
• Company Vehicle
• Bonus Plans
• Paid Time Off + Sick Leave
• 401K with Company Matching
• Professional Development & Training Opportunities
• Growth potential in a rapidly expanding company

SERVPRO Team Shaw – Ranked #69 Fastest Growing Construction/Restoration Company in US by Inc 5000 and #2 Best Place to Work by Dallas Business Journal

SERVPRO Team Shaw is one of the largest SERVPROs in Texas and has grown from one location in 2019 to 30 locations today. We have grown 10x in the last 3 years and are looking to double in growth in near future. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction. 

Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, Reconstruction and Capital Improvement Projects. If you have a sense of urgency and want to grow with a company that has seen 10x growth over the last 2 years, look no further and apply today!

As a Construction Claims Coordinator with SERVPRO, you will be responsible for ensuring the highest quality of service is provided to all customers, insurance partners, and internal teams. In this role, you will manage a wide range of administrative and communication functions that support the insurance claims process from start to finish. This position will work heavily within carrier portals, documentation systems, and in close partnership with Estimators, Project Managers, and Insurance Adjusters.

Key Responsibilities:

As a Construction Claims Coordinator, you will oversee essential file management and claims communication functions that keep insurance-related projects accurate, compliant, and moving forward efficiently.

In this role you will:

• Manage all claims documentation, uploading and organizing required photos, estimates, invoices, and notes.
• Work heavily within insurance carrier portals (XactAnalysis) to update job status and submit required documents.
• Manage mortgage company authorization regarding ACV and depreciation.
• Create PO's and work within our construction software to manage payments and expenses.
• Communicate professionally with insurance adjusters regarding approvals, supplements, missing information, and claim status.
• Assist Estimators and Project Managers by ensuring job files are complete and meet carrier guidelines.
• Track claim progress, approvals, payments, and outstanding items to keep files moving efficiently.
• Provide homeowners with timely updates on claim status, required documents, and next steps.
• Coordinate re-inspections, supplemental requests, and additional documentation between field teams and adjusters.
• Maintain accurate digital file organization for all mitigation and reconstruction claims.
• Support internal reporting and compliance requirements related to carrier scores, timelines, and file accuracy.

Schedule:

Monday - Friday, 8:00 AM – 5:00 PM

(Some overtime may be required)

Qualifications:

• 1–3 years of experience in insurance claims, restoration, construction administration, or related office support.
• Strong written and verbal communication skills.
• High attention to detail and accuracy in documentation.
• Ability to prioritize, multitask, and manage deadlines in a fast-paced environment.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Comfortable learning multiple software platforms and carrier portals.
• Strong customer service skills and professional phone/email presence.

Preferred Experience:

• Experience with restoration software (Xactimate, PSA/CAM, BuilderTrend, Company Cam, etc.).
• Prior work in insurance, claims management, construction coordination, or mitigation/reconstruction support.
• Familiarity with insurance carrier requirements, SLAs, and documentation standards.
• Understanding of restoration industry workflows is a plus.

Attributes for Success:

• Highly organized and detail-oriented.
• Strong communicator — clear, calm, and professional.
• Dependable with excellent follow-through.
• Able to stay calm under pressure and adapt quickly.
• Proactive about solving problems and closing gaps.
• Team-oriented with a positive, service-focused mindset.
• Comfortable juggling multiple open claims and deadlines.

Benefits:

• Medical, Dental, Vision Insurance
• Paid Time Off + Sick Leave
• 401K with Company Matching
• Professional Development & Training Opportunities
• Growth potential in a rapidly expanding company

About the Role

Are you a high-energy sales leader with a "player-coach" mentality? SERVPRO Team Majeski is seeking a dynamic Sales Manager to serve as our "growth engine." Reporting directly to the Owner, you will lead a team of business development representatives, drive commercial revenue growth, and manage strategic accounts. This is a hands-on leadership role for someone who thrives on building disciplined sales rhythms and coaching a team to scale to new heights.

Key Responsibilities

• Lead & Coach: Conduct joint calls, ride-alongs, and strategy sessions to develop the team's skills.
• Revenue Growth: Own pipeline management and forecasting to drive commercial revenue.
• Personal Production: Personally develop and close high-value strategic commercial relationships.
• Marketing Management: Oversee the marketing agency to ensure messaging aligns with sales strategy.
• Operational Alignment: Partner with leadership to ensure sales commitments match delivery capabilities and customer experience standards.

What We’re Looking For

• Experience: 10+ years of progressive sales experience, with at least 5+ years in a senior leadership or management role.
• Industry DNA: A background in restoration, construction, facilities, or similar service industries is strongly preferred.
• Leadership Style: A "Sean McVay" style of leadership—bringing urgency, confidence, and discipline.
• Proven Results: A track record of building or scaling sales organizations in a service-based business.
• Values-Driven: Someone who embodies our core values: taking 100% responsibility, staying calm under pressure, and practicing unwavering integrity.

Are you a results-driven leader ready to make a significant impact? SERVPRO Team Wilson is seeking an experienced and dynamic Operations Manager to lead our Mitigation and Emergency Response team in Houston, TX.

This is a key leadership role, reporting directly to the Director of Operations, where you will drive profit, build a strong culture, and ensure excellent service delivery.

What You'll Do:

• Lead and develop a team of 12-15 operations staff members, galvanizing them to meet production expectations.
• Drive budget and profit initiatives utilizing the ACDC Model (Attract Customers; Close Deals; Deliver on Service; Collect Money).
• Work closely with the Business Development Manager and Reconstruction Team Lead for operational efficiency.
• Split your focus 80/20 between tactical execution and strategic growth.
• Oversee 5-10 concurrent restoration projects (water, fire, mold, etc.).

The Ideal Candidate:

• 3+ years of progressive leadership or management experience.
• Mitigation/Restoration experience is CRITICAL.
• Proven track record in a service-based industry (e.g., HVAC, Pest Control).
• Driven to build culture, increase profitability, and invest in people.
• Possesses a servant leadership attitude with a commitment to organizational values.
• Highly Preferred: Bilingual fluency in English/Spanish.

If you are hungry for professional growth, organized, and driven by success, we want to hear from you!

SERVPRO Team Dixon – Restoration Operations Manager (ROM)

We're looking for a leader who thrives on bringing order to chaos.

At SERVPRO Team Dixon, we don’t just restore buildings - we restore trust. As a Top 100 SERVPRO franchise built on strong values and accountability, we’re looking for a Restoration Operations Manager (ROM) to elevate execution across our mitigation division.

This is a leadership-and-systems role responsible for raising standards, increasing accountability, and building a scalable operating rhythm.

If you are wired for ownership, disciplined execution, and developing people - you’ll thrive here.

What You’ll Be Doing

• Lead and develop Restoration Managers across the mitigation division.
• Set the standard for Proper Priority Response (90%+) and disciplined Day 1 execution.
• Drive estimate accuracy, gross profit, and conversion performance.
• Build predictable after-hours systems - no heroics, just readiness.
• Run EOS leadership cadence (Level 10s, scorecards, accountability).
• Champion technology adoption (DASH, DryBook, Dialpad AI).
• Unlock operational capacity and free up the GM for strategic growth.

You’re a Great Fit If You Have

• 5+ years of restoration experience (water mitigation required).
• Proven leadership of mitigation or field teams.
• Strong IICRC knowledge (WRT required; additional certs a plus).
• Experience improving margin, accountability, and team performance.
• Comfort in a fast-paced, emergency-response environment.
• An ownership mindset - you own outcomes, not hours.
• This role typically runs 50+ hours per week and requires after-hours availability when needed.

Why Join SERVPRO Team Dixon

• Competitive salary + performance-based incentives.
• Professional development & paid certification opportunities.
• Health insurance, PTO, paid holidays, and 401(k).
• Strong, people-first culture with monthly team meetings and celebrations.
• Clear growth path within a respected and innovative SERVPRO franchise.

Schedule

• Full-time | Leadership role (typically 50+ hours/week)
• This is an ownership seat. We value results over clock-punching. Some evenings/weekends are part of the responsibility in an emergency services business.