Sentimental Value Streaming Jobs in Usa

We Are:

Swiggard Creative is Houston’s premier digital marketing agency, content studio, and incubator, delivering cutting-edge social media, influencer marketing, and paid media strategies. We collaborate with standout brands in luxury hospitality, food and beverage, home, real estate, retail, e-commerce, fitness and fashion industries to craft bold campaigns that drive engagement and fuel growth.

About the Work:

We’re looking for a bold, innovative, and results-driven Account Manager to join our growing digital team. You’ll take the lead on crafting powerful social media strategies, creating relevant content, and building strong connections between brands and audiences. Daily client interaction will be key as you nurture and grow impactful partnerships.

This is a full-time, salaried position reporting directly to the Director.

We’re looking for a dynamic, driven individual who thrives in fast-paced, collaborative environments and brings a strategic mindset to creative storytelling. The ideal candidate has prior agency experience, excels at client communication, and understands how to translate brand narratives into impactful social media strategies.

Social media management experience is strongly preferred. If you're passionate about pushing creative boundaries and building brands that stand out, we want to hear from you.

Key Responsibilities:

• Lead innovative social media strategies that amplify brand reach, engagement, and sentiment.
• Spearhead client onboarding and build content calendars that drive results.
• Mentor and manage social media analysts to deliver standout content, campaigns, and client communication.
• Collaborate with the digital team to design and execute creative campaigns for launches, events, and brand storytelling.
• Create compelling original content (short-form videos, graphics, captions, and more) and manage third-party creators for a dynamic content mix.
• Strategically create, manage, and publish content calendars while staying agile to capitalize on trends.
• Drive brand loyalty by engaging with online communities and sparking meaningful conversations.
• Analyze social media performance, deliver actionable insights and analytic reports, and optimize strategies for success.
• Expand influencer and community outreach to amplify brand presence.
• Manage paid social promotions and boosted posts.
• Oversee and coordinate photo and video shoots, managing schedules and sourcing creative talent.
• Stay ahead of platform trends, updates, and best practices to keep clients at the forefront of digital marketing.

About You:

• A social media powerhouse passionate about storytelling and driving impact.
• Bachelor’s degree in Marketing, Communications, Design, Business, or a related field (preferred).
• A visionary thinker with a strategic mindset and an endless stream of bold ideas.
• Agile and adaptable, thriving in fast-paced, deadline-driven environments.
• Exceptional written, verbal, and organizational skills.
• Curious, eager to learn, and always open to feedback.
• 2–5 years of social media marketing experience in a brand or agency setting.
• Meticulously organized with an eye for detail.
• Creative yet analytical, delivering measurable client results.
• Experienced in video content creation or collaborating with production teams.
• A proactive self-starter who excels in dynamic environments.
• A collaborative team player who brings energy and positivity to every project.
• Proficient in Google Workspace, Canva, video content creation tools, major social media platforms, and scheduling software.

Perks:

• Work with a mission-driven agency supporting exceptional, culture-shaping brands.
• A collaborative, creative, and inspiring work environment where your voice is heard.
• Competitive salary with performance-based bonus opportunities.
• Generous paid time off, including holidays.
• Access to industry events, panels, and brand activations.
• Ongoing learning through team workshops, brand deep-dives, and creative brainstorms.
• Tight-knit team culture that celebrates wins, big and small.
• Opportunity to work on a diverse portfolio of luxury, lifestyle, hospitality, and wellness brands.
• Growth potential within a fast-paced, expanding agency.
• Occasional team lunches and curated experiences to stay inspired.

Note: If you’re interested in joining our social media team but your background or experience doesn’t align with this role, we still encourage you to send your resume to

PRINCIPAL MISSION:

The Social Media & Projects Coordinator is a mid-level communications professional responsible for executing the organization’s social media presence across multiple platforms, with a strong focus on content creation, bilingual copy writing and communication, community management, and performance tracking with some knowledge of paid social advertising within a healthcare/FQHC environment while coordinating cross-functional marketing and community impact projects.

This role combines content creation, bilingual communications, healthcare-compliant messaging, and structured project coordination to ensure campaigns, events, and digital initiatives are delivered on time, on brand, and aligned with strategic priorities.

The ideal candidate is detail-oriented, organized, culturally responsive, and digitally fluent — capable of managing multiple moving parts while maintaining consistency, compliance, and community trust.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

l. Promote a safe, cooperative and professional health care environment to ensure optimal patient care.

Content Creation, Coordination & Publishing

1. Write clear, community responsive, and engaging social media copy in English and Spanish. Execution of approved social media content calendars across platforms including Instagram, Facebook, X, LinkedIn, TikTok, and YouTube.
2. Create and adapt social content including captions, graphics, short-form video, stories, and carousels and ensure content aligns with organizational voice, accessibility standards, and platform best practices. Maintain organized content libraries, asset tracking, and version control.

Marketing Project Coordination

1. Coordinate timelines, deliverables, and internal approvals for social campaigns, events, advocacy initiatives, and service-line promotions. Track project milestones and ensure materials are delivered on schedule even when impromptu asks are added to the editorial queue. Maintain project documentation, calendars, and workflow systems. Assist in organizing assets for digital signage, web updates, and promotional materials.
2. Serve as liaison between communications, clinical teams, community partners, and vendors as assigned.
3. Support execution of observances, health awareness months, ribbon cuttings, internal/community events, and digital campaigns.

Healthcare & FQHC-Aligned Communication Skills

1. Support social media content that promotes healthcare services, programs, events, and community initiatives in a patient-centered and compliant manner.
2. Follow established workflows to ensure adherence to healthcare regulations (e.g., HIPAA awareness, patient privacy, consent, and non-disclosure).
3. Apply sensitivity when responding to patient-related inquiries and escalate appropriately.
4. Support messaging aligned with FQHC values, health equity, community trust, and access to care.

Community Engagement & Monitoring

1. Monitor and respond to comments, messages, and mentions in English and Spanish using approved brand language.
2. Engage with community partners, stakeholders, and followers to build trust and connection.
3. Identify trends, recurring questions, or sentiment shifts and flag them to leadership.
4. Support reputation management and issue escalation protocols.

Campaign & Creative Support

1. Assist with the rollout of campaigns tied to service lines, public health observances, advocacy efforts, and community events.
2. Repurpose long-form content (web pages, newsletters, flyers, press releases) into social-ready formats.
3. Contribute creative ideas for series, storytelling, and engagement tactics tailored to diverse audiences. Support collaboration with internal teams, designers, videographers, and external partners. Monitor to remain current and relevant.

Competencies and Attributes

1. Strong leadership and team collaboration skills
2. Excellent communication abilities with technical and non-technical audiences
3. Strategic thinking combined with attention to detail
4. Problem-solving mindset with creative and analytical approach
5. Ability to manage multiple priorities in a fast-paced environment
6. Cultural competency and commitment to serving diverse populations
7. Adaptability and willingness to learn new systems and domains
8. Results-oriented with strong organizational skills

Analytics, Reporting & Optimization

1. Track and analyze performance metrics such as reach, engagement, growth, clicks, and video performance. Compile regular performance summaries and insights for internal review. Use data to inform content refinement and platform optimization. Assist in tracking campaign effectiveness and community impact.

AI Tools & Digital Innovation

1. Knowledge of AI-powered tools to support content ideation, caption drafting, translation refinement, scheduling, analytics summaries, and trend research. Stay informed on emerging AI tools and digital trends
2. Apply AI responsibly and ethically, ensuring all outputs align with brand standards, compliance requirements, and human review processes.
3. Support increased efficiency and scalability through smart tool usage.

Governance, Brand & Compliance

1. Adhere to brand guidelines, accessibility standards, and organizational policies.
2. Follow content approval and documentation workflows.
3. Escalate potential compliance, reputational, or crisis-related issues promptly.
4. Support internal social media guidelines and best practices

Role Clarity

1. Execution-focused. In real time. Compliance-aware. Data-informed and digitally savvy

This role IS NOT:

1. Sole owner of social media strategy. Responsible for final crisis communications decisions. Owner of paid media budgets.

The above statements reflect the general duties considered necessary to describe the principle functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the job.

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree in marketing, Communications, Digital Media, or related field (or equivalent experience) (required).
• Ability to write and publish content fluently in English and Spanish.
• Attention to detail and compliance awareness
• Strong understanding of major social media platforms and content best practices.
• Experience working within brand guidelines and approval workflows.
• Cultural competency and commitment to serving diverse populations
• Proficiency of graphic design or video editing skills (Canva, Adobe, CapCut).
• Experience using AI tools to support marketing or communications workflows.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
• Minimum 3-5 years of experience with demonstrated social media and community management and project coordination expertise.
• Results oriented with strong organizational and time-management skills
• Strong analytical and data management capabilities

WORKING CONDITIONS:

• Regular office work with computer use. Ability to attend meetings across multiple locations

SUPERVISION:

This position reports directly to the AVP of Community Impact, Communications and Marketing and indirectly to the Digital Communications Specialist.

About US

C5i is a pure-play AI & Analytics provider that combines the power of human perspective with AI technology to deliver trustworthy intelligence. The company drives value through a comprehensive solution set, integrating multifunctional teams that have technical and business domain expertise with a robust suite of products, solutions, and accelerators tailored for various horizontal and industry-specific use cases. At the core, C5i’s focus is to deliver business impact at speed and scale by driving adoption of AI-assisted decision-making.

C5i caters to some of the world’s largest enterprises, including many Fortune 500 companies. The company’s clients span Technology, Media, and Telecom (TMT), Pharma & Lifesciences, CPG, Retail, Banking, and other sectors. C5i has been recognized by leading industry analysts like Gartner and Forrester for its Analytics and AI capabilities and proprietary AI-based platforms.

Global offices

United States | Canada | United Kingdom | United Arab of Emirates| India

Job Description:

Overview: This role involves building data products to extract valuable business insights and requires a highly analytical individual with strong problem-solving skills and a passion for machine learning and research.

Responsibilities

• Undertake data collection, preprocessing, and analysis
• Build models to address business problems
• Present information using data visualization techniques
• Propose solutions and strategies to business challenges
• Collaborate with engineering and product development teams
• Develop machine learning algorithms
• Conduct data-driven experiments to drive business decisions

Required Skills

• Data mining
• Machine learning and operations research
• Proficiency in R, SQL, and Python (knowledge of Scala, Java, or C++ is a plus)
• Experience with business intelligence tools (e.g., Tableau) and data frameworks (e.g., Hadoop)
• Strong math skills (e.g., statistics, algebra)
• Analytical mind and business acumen
• Excellent communication and presentation skills
• Preferred Algorithms and Use Cases:
• Text Analytics: Natural Language Processing (NLP) algorithms for sentiment analysis, text classification, named entity recognition.
• Voice Analytics: Speech recognition, voice-to-text conversion, emotion detection in voice.
• Image Analytics: Image classification, object detection, facial recognition.

Qualifications

• Proven 5+ years of experience as a Data Scientist or Data Analyst
• Bachelor's or master's degree in computer science, Engineering, or relevant field; graduate degree in Data Science or other quantitative field is preferred

C5i is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, gender identity, etc. If you have a disability or special need that requires accommodation, please keep us informed about the same at the hiring stages for us to factor necessary accommodations.

• Complete assigned product training at an advanced level, developing a comprehensive understanding of the disease state, assigned product features and benefits, core selling messages, and the clinical profile of a first-in-class therapy.
• Develop expertise in delivering core selling messaging in a virtual environment, reinforcing field strategy and tailoring discussions based on HCP interest level and engagement signals.
• Meet or exceed call expectations, quality engagement metrics, and sales attainment goals set forth by the Client.
• Maintain complete and timely CRM documentation of targeted customer interactions, including call attempts, product discussions, expressed level of interest, and literature requests.
• Develop business relationships with field team to maximize coverage of shared targets.
• Ensure high level of coordination, communication, and collaboration with field-based representative counterparts and field-based Regional Sales Manager. Ensuring that efforts are aligned and coordinated to provide a superior customer experience.
• Coordinate regularly with field-based counterparts to ensure seamless execution of customer interactions and scheduling as appropriate.
• Complete tasks and participate in projects as assigned by the field based Regional Sales Manager, as needed.
• Provide actionable insights and feedback to field partners and team leadership regarding account sentiment, adoption signals, and opportunities for increased engagement.
• Comply with all company, PDMA, compliance, and regulatory policies and guidelines.
• Work independently from a remote home office while collaborating cross-functionally in a coordinated territory model.
• Cultivate an assigned virtual territory in alignment with field strategy and be accountable for measurable business results and engagement outcomes.
• All other duties as assigned.
  
  

• Bachelor's degree from an accredited college or university OR equivalent experience
• 1+ year of sales experience in an outbound Virtual/Tele-sales or field sales role in a healthcare or pharma field required
• Experience selling in the Cardiovascular space preferred
• Proficiency in Microsoft Office software, especially Word, Excel and Outlook required with the ability to learn new software as needed.
• Excellent communication & rapport building skills.
• Ability to articulate complex clinical data.
• Ability to learn complex medical topics, industry compliance guidelines, patient assistance programs, pharmacy, and insurance landscapes.
• Aptitude and confidence to converse with physicians, as well as all levels of medical office staff.
• Stable internet connection adequate to support voice over VoIP calls and virtual calls platforms.
  
  

Parkview Regional Medical Center (PRMC) is accepting applications for a clinical pharmacy specialist in neonatal intensive care.

Position Details: The clinical specialist will join an on-site faculty member to provide direct patient care in the Parkview Women’s and Children’s Hospital.

In preparation for pediatric service line growth and changes, continued pharmacy expertise is needed in this area.

Currently this location is undergoing many facility updates (room renewal, expansion, and technology updates) along with an expansion of care for pediatric gastroenterology, endocrinology, cardiology, and hematology/oncology specialist services.

Parkview Health has been a collaborator partner with Cincinnati Children’s for overall a decade to improve the health and outcomes for children in our region.

This collaboration is now enhancing to bring neurosurgery, rheumatology, and drug-resistant epilepsy consultation services with telehealth clinics with world-class providers.

As part of an established pediatric pharmacy program, this specialist will benefit from close relationships with physicians and other care providers in both the inpatient and outpatient pediatric settings.

Parkview Health has provided specialty pharmacy services in pediatrics for over 25 years and are continually being asked to expand into additional responsibilities.

This role will have a targeted role in the level III neonatal intensive care unit with additional coverage of other pediatrics areas for weekend pediatrics coverage.

The role is a full-time, 1.0 FTE in the NICU with every 4th weekend for pediatric staffing to provide advanced and uninterrupted levels of care to this patient population .

This pharmacist will participate in collaborative rounding and consult management daily, weekly disposition rounds, pharmacy-based projects, multidisciplinary committees, and will precept student pharmacists and pharmacy residents.

Benefits associated with this position include paid time off, annual volunteer time off, and quarterly Compt Lifestyle benefits to be used for personal well-being needs.

Relocation costs provided.

Salary and sign-on bonus are negotiable.

More about Parkview Health & Parkview Pharmacy: Parkview Health’s world-class clinical teams are dedicated to providing the highest levels of compassionate care.

In turn, we are committed to equipping them with state-of-the-art technology and facilities.

Parkview strives to be a partner with civic leaders on the frontlines of safety, wellness, and prevention.

And, because we are the region's only not-for-profit health system, you can be sure of the most important thing of all our patients come first.

Parkview Health consists of 14 hospital facilities, 2 free-standing Surgery Centers, a free-standing emergency department, and over 900 employed providers
- all on the Epic © platform.

Parkview Regional Medical Center (PRMC), a member of Parkview Health, is a major regional medical center located in Fort Wayne.

It provides comprehensive medical services to patients in northeastern Indiana, northwestern Ohio, and southern Michigan.

PRMC is a tertiary medical center currently with 544 beds (all private) and is a Level II Adult and Pediatric Trauma Center.

In addition to the medical and surgical populations, it also has specialty centers for stroke, cardiology, orthopedics, and oncology.

The Women’s and Children’s Hospital sits on the PRMC campus and houses a 41-bed Level III NICU, a dedicated and comfortable family birthing center, and pediatrics care.

Parkview Pharmacy has provided advanced pharmacy services in a variety of areas for decades.

Parkview offers a progressive pharmaceutical care environment in a variety of practice settings.

Inpatient services include extensive interdisciplinary rounding, graduate medical education engagement, and surgical/critical care and oncology satellite pharmacies.

We have also had tremendous growth in ambulatory pharmaceutical care including primary care, hospital-based clinics, specialty clinics, multiple retail pharmacies, and a specialty pharmacy.

Parkview Pharmacy leadership includes a team with dedication to each facility and service type, including Inpatient and Ambulatory Clinical Services, Distribution Services Managers for Parkview Regional Medical Center and Parkview Hospital, Oncology Manager, and Retail & Specialty Managers.

Additionally, there are supervisors in each area to help support daily needs and department projects in conjunction with lead pharmacists and lead technicians.

Parkview pharmacy is an early adopter of and a best-practice site for integrated technologies, including Epic©, Pyxis® MedStations™, Pyxis® CII Safe™, BD CatoTM, Parata ATPTM, Tecsys inventory management and vertical carousels, a centralized acute care pharmacy distribution center, smart intravenous infusion systems, and Baxa EM 2400™ TPN compounder.

Awards & Recognition: In 2025 , all five Parkview Family Birthing Centers in Indiana were honored with the INspire Hospital of Distinction award.

Parkview Regional Medical Center received the INspire Category of Excellence .

In late 2024 , Parkview Health ranked No.

7 overall on Newsweek’s list of the Top 200 Most Loved Workplaces nationwide.

In November 2024 , all six eligible Parkview hospitals received “A” grades for Hospital Safety Grades by The Leapfrog Group , a national nonprofit focused on patient safety in hospitals and ambulatory surgery centers.

Parkview was named to the CHIME Most Wired list for the 11th consecutive year in October 2024 .

In the 2024 survey, Parkview was certified at Level 9, the second-highest rating, in both acute and ambulatory care categories.

In September 2024 , Parkview Health was named the No.

3 nonprofit, No.

18 in North America and for the first time, ranked No.

19 globally by Inspiring Workplaces Group for our culture.

In September 2024 , Parkview Health was named NRC Health Excellence in Patient Experience Award winner across medium size health systems, for the second consecutive year.

In July 2024 , Parkview was ranked No.

1 by Epic for planned downtime In the fall of 2024 , PRMC recognized by US News and World Report as No.

4 Indiana Hospital, “High Performing” in seven categories.

In September 2024 , Parkview Health was named to Newsweek’s list of Top 100 Most Loved Workplaces, for the second consecutive year, recognized in five additional categories aside from outstanding employee sentiment and satisfaction.

In August 2024 , Parkview was named to the Forbes list of America’s Best-in-State Employers, for the third consecutive year.

In 2024 , the ECMO team received the Gold Level Center of Excellence Award from the Extracorporeal Life Support Organization (ELSO).

In July 2024 , PRMC received multiple American Heart Association “Get with the Guidelines® Gold Plus” awards, recognizing the hospital for excellent atrial fibrillation (AFib), stroke and Type 2 diabetes care.

In April 2024 , Parkview Health was selected to Becker’s Hospital Review’s 150 Top Places to Work in Healthcare list.

In March 2024 , Parkview received Stage 7 Validation awards from the Healthcare Information and Management Systems Society (HIMSS), a globally recognized adviser in health information technology.

Parkview Regional Medical Center (PRMC) was named as one of the best community hospitals for cardiovascular care in the 2024 50 Top Cardiovascular Hospitals list compiled and published by Fortune/PINC AI in February 2024 .

Position Qualifications: Candidates must possess a pharmacy degree from an ACPE-accredited institution and have completed a PGY1 pharmacy residency.

A PGY2 residency in Pediatrics or equivalent experience is required.

Pharmacy licensure or eligibility in Indiana is required.

Candidates must have a high level of clinical practice skills, enthusiasm for teaching, and the interpersonal skills needed to interact effectively with students, health professionals, and patients Applications: Official applications can be submitted online at .

Two letters of reference should be sent to Jamie Gaul, PharmD, Clinical Pharmacy Manager, 11109 Parkview Plaza Drive, Fort Wayne, IN 46845 or .

Change a Life Today.

Yours.

Choose Parkview.

PI668a0e3c5

Digital Analytics Manager (Hybrid)

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Digital Analytics Manager on our Scientific Publication team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

This role applies digital analytics to JAMA Network's social
media and communications strategy, independently managing complex tasks and
workflows, and delivering insights that enhance engagement and visibility. This
role drives innovation by proposing and implementing new approaches, and by
researching and recommending emerging analytics tools that align with JAMA Network's business goals. The role is responsible for
delivering quantifiable impact, improving operational efficiency, and
continuously optimizing audience engagement.

RESPONSIBILITIES:

• Apply analytics and data intelligence approaches to identify predictive insights and trend forecasts that inform content planning, audience targeting, and continuous performance optimization.
• Propose and implement innovative methods, including AI tools, automation, and advanced dashboards, to enhance social media workflows, operational efficiency, and content lifecycle management.
• Document and maintain scalable workflows, automation protocols, and system integrations to support long-term growth.
• Research, evaluate, and recommend new platforms or tools to ensure JAMA and the JAMA Network remain at the forefront of data-driven communications.
• Translate analytics findings into actionable recommendations for posting cadence, platform usage, and engagement tactics.
• Partner with the digital analytics team to monitor, analyze, and report on social media and news media performance across all key platforms.
• Conduct competitive benchmarking and social listening to identify emerging opportunities and inform proactive content and global engagement strategies.

• Partner with the Manager in scheduling and distributing editorial content across JAMA Network's social media platforms, aligning with audience behavior and engagement trends.
• Design and produce compelling, high-quality social media content, ensuring consistency with brand identity and audience expectations.
• Continuously monitor emerging social media platforms, tools, and trends, both domestically and internationally, to proactively identify opportunities for innovation and audience expansion.

• Collaborate with the communications team to amplify global earned media coverage of JAMA Network journals across digital platforms, including integration into content calendars.
• Monitor media coverage and sentiment using digital monitoring tools and compile regular reports to assess reach, tone, and impact.
• Track and analyze media engagement metrics to evaluate campaign effectiveness and inform future outreach efforts.
• Leverage intelligence insights to identify emerging trends and international developments that may influence public perception, media narratives, or communications planning.

REQUIREMENTS:

1. Bachelor's degree required.

2. 5+ years of experience in social media, marketing, or communications, with strong knowledge of platform best practices.

3. 3+ years of experience in applying data analytics to communication work, including working knowledge of SQL (relational databases, Pivot Tables), and experience with dashboard development (e.g., GA4, Looker Studio, Tableau).

4. 2+ years of hands-on experience with automation tools and workflows, with the ability to support implementation of AI-driven solutions.

5. Strong analytical and problem-solving skills, with the ability to manage complex tasks, prioritize effectively, and continuously optimize processes.

6. Proven ability to translate data into actionable recommendations for communication planning.

7. Excellent written and verbal communication, combined with strong teamwork skills, for effective cross-functional collaboration.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $85,680.00 - $113,526.00. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Where creativity meets craftsmanship — design brilliance under the Florida sun in Boynton Beach!

We’re growing, we’re hiring, and we’re inviting talented makers to join our vibrant, hands-on team.

At , we create stunning engagement rings and fine jewelry that help people celebrate love with beauty, care, and sparkle.

Ready to trade the ordinary for something extraordinary? Let’s make brilliance together.

Compensation & Details

• Pay: $25–$30/hr (based on experience)
• Schedule: Full-time, Monday–Friday (Day Shift)
• Benefits: 401(k), health & dental insurance, employee discounts, paid time off, bonus opportunities
• Location: On-site at our workshop in Boynton Beach, FL

What You’ll Be Doing

• Stone & Diamond Setting: Bring jewelry to life by securely placing precious gems
• Polishing & Finishing: Make each piece shine like it’s ready for the red carpet
• Repairs & Sizing: Restore sentimental treasures to perfection
• Rhodium Plating: Add that perfect final touch of elegance
• Quality Control: Nothing leaves the bench unless it’s flawless

What We’re Looking For

• Proven experience in stone setting, polishing, resizing, and jewelry repair
• Skilled in working with various precious metals
• Detail-oriented, reliable, and proud of delivering exceptional quality
• Strong work ethic, teamwork mindset, and a love for craftsmanship

Why You’ll Love Working Here

• A Legacy of Brilliance: Over 35 years of success in the jewelry industry
• Hands-On & Creative: If you love working with fine details, this is your kind of job
• Growth & Stability: While traditional jewelers struggle, we keep expanding
• Team of Experts: Learn from experienced jewelers and hone your skills
• Customer Love: 3,000+ five-star reviews on Trustpilot

Purpose

The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.

In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.

Key Responsibilities

Service Desk Strategy & Leadership

• Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
• Lead a multi-channel support model (phone, chat, self-service, automation)
• Establish a customer-centric culture focused on associate experience and first-contact resolution
• Build scalable operating models to support store growth, seasonal demand, and new technology rollouts

Operations & Incident Management

• Own Tier 1 support operations for all end-user and store technologies
• Lead Major Incident Management and Command Center activities
• Ensure consistent incident triage, escalation, and communications during outages
• Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution

Performance, Metrics & Continuous Improvement

• Use analytics to identify systemic issues and drive problem management
• Continuously improve service processes using ITIL and lean principles
• Measure CSAT on a monthly basis to capture customer sentiment and trending.

Define and monitor KPIs including:

• First Contact Resolution (FCR)
• Mean Time to Resolution (MTTR)
• Service Level attainment
• Ticket backlog and aging

Retail & Store Technology Support

• Prepare Service Desk operations for store openings, promotions, and holiday peaks
• Partner with Store Operations to improve technology adoption and minimize disruption
• Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks

Ensure high availability support for:

• POS systems
• Store networks and devices
• Workforce mobility tools
• Collaboration and productivity platforms

Technology, Tools & Automation

• Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
• Drive self-service, knowledge management, and automation to reduce call volume
• Improve shift-left capabilities and reduce dependency on Tier 2/3 teams

Vendor & Financial Management

• Manage outsourced or co-sourced Service Desk providers (if applicable)
• Own the Service Desk budget and cost optimization initiatives
• Ensure vendors meet performance, quality, and compliance expectations

People Leadership & Talent Development

• Lead, mentor, and develop Service Desk managers and leaders
• Establish training, certification, and career progression paths
• Build a resilient, high-engagement team capable of supporting 24x7 retail operations

Qualifications & Experience

Required

• 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
• Experience supporting retail, multi-site, or frontline operations
• Strong knowledge of ITSM frameworks (ITIL v3/v4)
• Proven experience managing high-volume support environments
• Demonstrated success leading major incident and outage response
• Strong executive communication and stakeholder management skills

Preferred

• Experience with ServiceNow or comparable ITSM platforms
• Experience leading 24x7 or follow-the-sun support models
• ITIL certification (Intermediate or Managing Professional)
• Experience integrating Command Center or Technology Operations Center models
• Exposure to digital commerce or omnichannel retail environments

Leadership Competencies

• Customer-first mindset with strong business acumen
• Calm, decisive leadership during incidents and peak retail events
• Data-driven decision making
• Ability to influence without authority across technology teams
• Passion for continuous improvement and operational excellence

WORKING CONDITIONS

Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.

Role involves typical sedentary work with periodic movement.

Benefits & Rewards

• Bonus opportunities at every level
• Non-traditional retail hours (we close at 7p!)
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• 80 hrs. annualized paid vacation (full-time associates)
• 4 paid holidays per year (full-time hourly store associates only)
• 1 paid personal holiday of associate’s choice and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Job Overview:

The Customer Advocacy Associate’s role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction.

Responsibilities:

• Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application
• Accurately and efficiently, correspond with customers via email and phone as necessary, with urgency, empathy, personalization, and resolution
• Ensure all assigned surveys and responses have complete follow-up and closure within established SLAs
• Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction
• Escalate any concerns or issues to the appropriate manager / supervisor when required
• Assist in documenting operational processes
• Assist in creating customer response templates
• Identify trends in the feedback and recommend solutions to help resolve business issues to provide exceptional customer experience
• Support efforts to improve the process and function of the department

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Senior Manager of Consumer Insights & Analytics

The Opportunity: Contribute To The Growth Of Your Career.

The Senior Manager of Consumer Insights will join a growing, collaborative and critical team leading key work to drive growth across the TJX portfolio of brands. The Senior Manager will be responsible for leading insights and analysis to guide brand strategies, platform development, and creative. They will also be responsible for leading our consumer panel and understanding sentiment and perceptual trends impacting the TJX business.

The successful candidate should have expertise in leading research and analytics to guide brand and experience strategies. They demonstrate strong analytics and insight generation, business sense and strategic influencing, and ability to distill sophisticated data into a simple story. They will work cross-functionally with a wide variety of partners, including Brand Marketing, Media, Senior Leaders, other Insight & Analytic Leaders in US and globally and external research partners.

Who We Are Looking For: You.

• Envision and lead consumer insights work for two key TJX brands (such as segmentation, brand strategy, brand platform creative testing, consumer journey, etc.) to influence brand strategies and executions.
• Lead team in owning key customer panel insights from longitudinal and custom panel research and own and optimize the panel capability to drive greater impact and efficiency.
• Analyze quantitative data and understand the why behind the data through qualitative findings.
• Connect the dots across various data sources to determine overall implications and leverage insights as the basis to influence strategy.
• Lead direct report and key agencies/vendors.

Qualifications

• Bachelor’s degree
• 8+ years of proven experience in consumer insights, market research or analytics, including 4+ years leading and managing insight and analytic professionals / teams
• Background in leading end to end insight generation- envisioning the right approach, leading analysis, and generating insight and action- from primary research, including significant quantitative experience
• Experience influencing across a broad array of internal and external partners including guiding and influencing brand strategy
• Naturally curious with passion for understanding customer behavior and trends, advocating for the customer, and growing in the Insights & Analytics function
• Adept at presenting complex concepts in an easy to understand and actionable way
• Attention to details and able to grasp the big picture
• Experience in leading a team to develop, analyze, synthesize, and communicate data and insights effectively
• Strong collaboration and ability to keep projects on track
• High degree of proficiency with Microsoft Office products

This position is hybrid requiring at least two days per week in the Framingham, MA office and is not open to remote.

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This position has a starting salary range of $113,600.00 to $147,700.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.