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Executive Assistant to the CEO / Senior Executive Operations Manager

Who We Are

Located in Melville, New York, Gerber Tours is a leading provider of high-quality Student travel programs. Our mission is to expertly create travel and performing arts programs that educates and inspires students, ignites their passions, and creates impactful lifelong memories. As the parent organization to American Classic Tours & Music Festivals, My Dance Dreams, and Contemporary Tours, we execute a vision of forever changing how every student sees the world around them.

We work in a fun, friendly and flexible environment filled with people who work diligently to make sure every program is unique and life-changing for our traveling students and educators. Our commitment to our culture and team members is just as important as our commitment to offering immersive, educational and inspiring opportunities for students. Gerber Tours is led by a seasoned executive team with decades of experience in the travel industry, demonstrating the strength of our culture, leadership stability, and long-term investment in our organization. Gerber Tours provides continuous learning opportunities and career growth for employees.

Job Description

Are you energized by bringing order to complexity and turning ideas into action?

Gerber Tours is seeking a highly capable Executive Assistant to the CEO / Senior Executive Operations Manager to serve as a true force multiplier for our CEO. This is not a traditional administrative role. This position is for someone who thrives on ownership, judgment, and follow-through—and who wants to play a central role in how the company operates day to day.

In this role, you will run the operating system of the CEO’s office: managing priorities, protecting time, ensuring follow-through on key initiatives, and acting as a trusted partner in execution. You’ll work closely with leadership, manage communication flow, and make sure that what gets discussed actually gets done. This role is ideal for a senior-level executive assistant or operations-minded professional who enjoys being in the center of the action and is ready to take on meaningful responsibility.

Work Location:

• This position is fully in-office for the first six months. After six months, the role is eligible for one remote day per week, in alignment with company policy.

Key Responsibilities:

Executive & Calendar Management

• Own and manage the CEO’s calendar, ensuring priorities, meetings, travel, and focus time are aligned with company goals.
• Evaluate, prioritize, and anticipate scheduling needs, conflicts, and follow-ups to keep the CEO operating at peak effectiveness.
• Anticipate scheduling conflicts, preparation needs, and follow-ups before they become issues.

Inbox & Communication Management

• Manage the CEO’s inbox and communication flow, including prioritization, drafting responses, and tracking follow-ups.
• Serve as a key liaison between the CEO and internal and external stakeholders with professionalism and discretion.

Meeting & Travel Support

• Prepare meeting materials, attend select meetings, capture decisions and action items, and drive follow-through.
• Coordinate domestic and international travel and manage expense reporting for the CEO and Executive Team.

Execution, Follow-Through & Accountability

• Track and drive execution of CEO-led initiatives, ensuring commitments are met and priorities stay on schedule. (e.g., quarterly employee assessments).
• Maintain visibility into deadlines, deliverables, and leadership accountability across the organization.

Operations & Administrative Excellence

• Maintain organized records, files, and documentation while supporting leadership meetings, company events, and special projects.
• Identify and implement improvements to workflows, communication, and operational efficiency while handling sensitive information with discretion.

Qualifications:

• 5+ years of experience supporting a senior executive, founder, or CEO in a fast-paced environment.
• Proven ability to manage complex calendars, competing priorities, and high-volume communication.
• Strong judgment and the confidence to prioritize, push back, and make recommendations when appropriate.
• Demonstrated experience tracking initiatives and ensuring follow-through without being asked.
• Exceptionally organized, detail-oriented, and reliable.
• Strong written and verbal communication skills.
• High level of discretion, emotional intelligence, and professionalism.
• Comfortable working in-office and being a visible presence within the organization.
• Experience in operations, project coordination, or a Chief of Staff–adjacent role is a plus.

Salary Range: $85,000 – $110,000

What Success Looks Like in This Role:

• The CEO’s days are organized, intentional, and focused on the highest-impact work.
• Meetings lead to clear action and consistent follow-through.
• Initiatives don’t stall after being discussed.
• Communication is streamlined, priorities are clear, and execution improves across the organization.
• The CEO gains meaningful leverage, clarity, and bandwidth.

The Sr. Office Coordinator provides administrative and financial operational support to the Financial Aid Office and the Finance Office. This role serves as the first point of contact for students, families, faculty, and staff, ensuring excellent customer service, efficient workflow, and accurate recordkeeping. The Sr. Office Coordinator helps coordinate daily office activities, assists with financial aid and finance processes, and supports compliance with institutional, state, and federal regulations. This is an in-person position with some remote work available. The Sr. Office Coordinator will report to the Financial Aid Director and is a non-exempt position.

This position will support both departments and requires knowledge and experience in financial operations.

Primary Responsibilities:

• Provide general information about financial aid application processes, deadlines, tuition payments, and account balances.
• Answer students’ questions regarding Federal and private loans, scholarships, and account activity.
• Assist students (gathering, copying, and scanning documentation) pursuing employment through the Federal or Institutional work study programs. Ensure processes follow FERPA, Title IV, and Southwestern’s financial policies.
• Support financial aid counselors by preparing files, running reports, and monitoring student communication.
• Work with both the Financial Aid and Finance Offices in preparing monthly reconciliations for payroll reporting relating to the federal and institutional work-study programs.
• Assist both the Financial Aid and Finance Offices in the annual year-end financial and federal funds audit by preparing various audit analyses requested by external auditors.
• Assist both the Financial Aid and Finance Offices in monitoring the student Perkins loan portfolio.
• Work with the Financial Aid and Finance Offices in documenting business procedures within Nintex.
• Assist both the Financial Aid and Finance Offices in keeping current with Southwestern’s document retention policy.
• Work with the Finance Office in reconciling the credit card transactions for all student organizations and other offices. Process deposits, reconcile transactions, and maintain accurate records in compliance with Southwestern’s policies.

Minimum Job Requirements:

• Bachelor's Degree
• At least three years’ experience in an administrative role

Knowledge, Skills, and Abilities Required:

• Strong attention to detail and mathematical ability.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work independently and collaboratively
• Excellent customer service and problem-solving skills.
• Capable of managing multiple task and deadlines.
• Ability to interpret financial data, assess eligibility, and resolve discrepancies.
• Familiarity with financial aid software preferred, but not required.

Salary: $25.00/HR.

To Apply: Send a cover letter and resume to

Southwestern Law School prohibits discrimination and harassment on the basis of race (including hairstyle and hair texture), ethnicity, color, religion, creed, ancestry, national origin, sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, parental status, marital status, age (40 and over), disability (mental and physical), medical condition, citizenship status, military service, veteran status, genetic information, or any other classification protected by law in matters of admissions, employment, housing, or services, or in the educational programs or activities Southwestern operates. Please direct all inquiries regarding Southwestern’s nondiscrimination policies to:

General Counsel

3050 Wilshire Boulevard

Los Angeles, CA 90010

(213) 738–6626

Our client, a premier consulting firm specializing in government relations, public affairs, and corporate intelligence in Nashville, TN (WeHo area), has engaged us to place a high-functioning, professional, polished, proactive, & solutions oriented individual in the role of Senior Executive Assistant (EA) to the CEO/Founder (approx. 75%) & his Business Partner (BP) (approx. 25%). The EA is the CEO's most trusted operational partner, and the person who makes it possible for the executives to operate at the level this firm requires of them. This isn't a traditional support role, it’s a high-trust, high-autonomy position for someone who understands how to work alongside a founder-operator: staying out of the way when things are moving, stepping in decisively when they aren't, and never making either executive feel managed. The CEO’s energy belongs on strategy, clients, & growth, and the BP’s energy belongs on strategy, project oversight, & developing work product. Everything else, the calendar, follow-through, systems, & operational details, belongs to this role. The EA will maintain a calm, steady presence in high-pressure moments, be invisible when things go well, and indispensable when they don’t. 

The right person for this role understands, at an instinctive level, how to work with a founder who values autonomy, dislikes being managed, and has built something significant without much operational structure. They won’t try to change how anyone operates, they'll build around it. This role is not for someone who needs direction, affirmation, or structured oversight to thrive, it's for someone who reads a room before speaking, earns trust quietly, and solves problems before they reach the executive's desk. If your instinct when something is broken is to schedule a check-in about it, this isn't the right role. If your instinct is to inform the executives with the problem/solution, fix it & then let them know it's handled, please read on. 

*Please do not contact our client directly.*

Hours: M-F: 8am-5pm w/flexibility when needed + ability to support monthly evening events (approx. 1-3 mainly hosting clients @ stadium suite) - Additional flexibility needed to receive communications outside of normal business hours, responding to urgent needs immediately, and prioritizing others accordingly

Travel for EA (mostly to D.C): Approx. 1x/month with CEO (potential for more) - approx. 1/2 day trips & 1/2 overnight

Core Responsibilities:

Calendar, Time, & Energy Management:

• Own the executives’ calendars end-to-end, actively protecting time for the work that matters & problem-solving their communication styles & independent decision-making
• Anticipate scheduling needs before they think to ask; reduce the number of decisions they have to make about their own time
• Ruthlessly guard against low-value commitments; propose alternatives rather than just declining
• Solve for open blocks on calendars so they have built-in flexibility & autonomy to utilize, preventing the need to constantly re-shuffle a full deck
• Prepare both for every meeting, delivered the way each prefers to receive information
• Coordinate travel, logistics, and engagements end-to-end
• Manage expense reporting, reconciliation, and any personal logistics that consume executive time

Communications & Stakeholder Management:

• Draft high-quality correspondence & briefing materials, and external communications on their behalf
• Serve as a communications bridge with senior clients, partners, government contacts, etc.; represent each professionally and with appropriate authority
• Screen & triage incoming communications; surface what needs attention & handle what doesn't
• Know when to act & when to ask — they should never feel like they’ve been committed to something without their knowledge
• Manage sensitive & confidential information with absolute discretion

Governance, Compliance, & Documentation:

• Maintain organized systems for contracts, governance documents, regulatory filings, and key records
• Ensure audit readiness, confidentiality standards, and records management without making it a production (based on checklist of required documents)
• Maintain standardized templates & SOPs so institutional knowledge lives in the system, not in anyone's head

Strategic Execution & Follow-Through:

• Convert their priorities into clear operational plans
• Track progress across initiatives and surface blockers before they become problems either has to solve themselves
• Produce concise, data-informed status updates that gives each clarity without demanding their time
• Close the loop on action items that come out of their meetings & conversations
• Identify when a decision is stalling & create the conditions for it to move forward
• Be a relentlessly solutions-oriented person; neither executive wants a “yes” person or a “no” person; they want someone who problem solves how to get something done

Operating Rhythm & Organizational Infrastructure:

• Design & maintain the operational cadence the firm needs
• Support the Salesforce CRM relationship alongside the Director of Ops: ensure client & relationship data is current, accurate, and useful to him, and act as the primary person to ensure 100% of staff are providing updated, accurate information that he can rely on & utilize
• Coordinate across the internal team to ensure nothing falls between functions
• Build systems that reduce their cognitive load, not add to it; every process you introduce should make their lives easier, not more structured
• Proactively identify operational gaps, risks, or inefficiencies, and bring solutions, not problems, to their attention
• Ensure clients receive regular communication, support, gifts, memos, etc. to own & manage against satisfaction

Decision Support:

• Assemble the information each needs to make decisions clearly & completely
• Offer options w/ tradeoffs, not recommendations disguised as facts; they'll form their own views
• Know which decisions require their direct attention and which ones you can resolve on their behalf, and have the judgment to tell the difference

Internal Accountability & Team Coordination (CEO):

• Create lightweight accountability mechanisms that keep projects & people on track without creating a management layer the CEO has to oversee
• Flag performance or delivery issues early, with context and a suggested path forward
• Coordinate across team members on cross-functional work; resolve dependencies & blockers at the staff level before they require the CEO's involvement

You’ll thrive here if you:

• Are energized by making someone else more effective rather than being recognized yourself
• Read people and rooms quickly, and adjust your approach without being told to
• Default to action over process — you figure out what needs to happen and do it
• Know how to introduce structure quietly: systems that work without being called systems
• Can sit with ambiguity & incomplete information w/out becoming anxious or unproductive
• Earn trust slowly & protect it fiercely; you understand that discretion is the baseline, not the bar
• Have a high tolerance for a principal who processes internally, communicates concisely, and doesn't offer much unsolicited feedback
• Are genuinely loyal — in the way you show up when things are hard

This role will not be a fit if you:

• Need regular check-ins, affirmation, or structured feedback to feel effective
• Manage up by making the executive aware of how hard you're working
• Default to scheduling a meeting when something is unclear instead of resolving it
• Are uncomfortable operating in a high-trust, low-oversight environment
• Take it personally when the CEO processes quietly or doesn't volunteer information
• Confuse loyalty w/ agreement — you can push back, but you do it once, privately, and then you execute

Qualifications:

Required

• 5+ years supporting a C-suite executive, founder, or senior principal in a fast-moving, high-stakes environment
• Demonstrated experience building & owning operational systems, not just maintaining them
• Exceptional written communication: able to produce correspondence, briefings, and materials in someone else's voice
• High emotional intelligence: able to read communication style & adapt without being coached to do so
• Proficiency w/ Salesforce or comparable CRM OR comfort learning new systems quickly
• Proficiency w/ project management tools (Asana, , or similar) & Microsoft 365 / Google Workspace & comfortable using AI (executive preference is Claude) 
• Proven ability to handle confidential & politically sensitive information in a government-adjacent environment
• Track record of operating autonomously in a low-structure environment without losing quality or follow-through

Preferred

• Prior EA experience supporting a founder or high-profile principal
• Familiarity w/ government relations, public affairs, or political environments
• Experience supporting a firm through growth, acquisition preparation, or organizational scaling
• Background in project management, operations, or strategic planning
• College degree

Compensation/Benefits: 

• Base Salary: $120,000-$150,000 + performance based bonuses (5% July / 10% Dec.)
• Vacation (15 days) + Paid Holidays (13)
• 401(k) w/ 3% employer match
• M/D/V (100% coverage for employee) 
• Maternity/Paternity leave
• Additional perks: complimentary snacks/coffee/drinks, Friday lunches, team social events, and access to suite for Titans game at least 1x/year

*Successful completion of reference & background checks are required prior to employment*

Note: We appreciate your interest in this opportunity & review all submissions. Candidates of interest will be contacted via email with a questionnaire to further assess potential fit & next steps. Those not selected will have their resume kept on file for consideration of other opportunities.

TMH, LLC provides equal opportunity employment, and doesn’t discriminate with recruitment of candidates or employment on the basis of race, color, religion, gender, sexual orientation, age, national origin, marital status, disability, military status, veteran status, or any other characteristics protected by law.

Senior Manager, Journey Optimization

Mason, OH, United States

Full time Schedule

$76,200 - $127,000 Annually*

* based on job, location, and schedule

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior Manager, Journey Optimization Analytics delivers analytical insights into emerging customer experience trends, process improvements, and contact center optimization opportunities. The role leads operational analytics, customer experience analytics, and exploratory optimization initiatives to drive measurable impact. The Senior Manager supports enterprise-wide strategic initiatives and collaborates cross-functionally to achieve business objectives.

The Senior Manager, Journey Optimization Analytics brings advanced analytics expertise, ideally within a retail or financial services contact center environment. The role demonstrates a proven track record of developing and implementing strategies that drive financial value, improve customer experience, or both.

What You Will Do

• Apply advanced analytical techniques—including exploratory, diagnostic, and predictive methods—to identify the key drivers of customer behavior and operational performance.
• Translate complex data into clear, compelling insight narratives that influence decision-making across the organization.
• Lead multiple concurrent analytical workstreams, delivering high-impact insights on time in a fast-paced environment.
• Build and maintain strong relationships with internal stakeholders, external partners, and vendors to support the execution of MCCS strategies and initiatives.
• Leverage technology and analytics tools to streamline processes, improve operational efficiency, and enhance the quality and speed of insight delivery.
• Identify and champion improvements to analytical processes, tools, and data infrastructure to increase team effectiveness and business impact.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Advanced Analytics & Modeling: Demonstrated expertise in exploratory, diagnostic, and predictive analytics to identify drivers of customer behavior and operational performance, with the ability to translate complex analyses into measurable business impact.

End-to-End Data Management: Strong capability to source, prepare, and transform raw data; design efficient data schemas; and develop robust analytical workflows that move seamlessly from data extraction to executive-ready insights.

Strategic Thinking & Business Acumen: Proven ability to align analytical insights to enterprise strategy, identify financial and customer experience opportunities, and develop data-driven recommendations that advance organizational objectives.

Customer Experience & Contact Center Optimization: Deep understanding of customer behavior and contact center operations, with the ability to uncover trends, improve processes, and drive optimization initiatives that enhance service delivery and financial outcomes.

Insight Communication & Executive Storytelling: Exceptional ability to translate complex data into clear, concise, and compelling narratives that influence stakeholders and senior leaders across the organization.

Cross-Functional Collaboration & Influence: Demonstrated success partnering with cross-functional teams, external partners, and vendors; building strong relationships; and influencing decision-making without direct authority.

Workflow Prioritization & Delivery Management: Strong ability to manage multiple concurrent analytical workstreams, prioritize effectively in a fast-paced environment, and deliver high-quality insights with speed, accuracy, and urgency.

Technical Proficiency: Advanced SQL skills required, with preferred proficiency in R or Python; strong familiarity with analytics tools and technologies that support scalable data analysis and operational efficiency.

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 3-plus years of relevant experience required.
• Advanced SQL skills with preferred proficiency in R or Python; strong familiarity with analytics tools and technologies that support scalable data analysis and operational efficiency.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing. Since its founding in 2012, FRAME has become synonymous with contemporary luxury rooted in quality craftsmanship and cultural relevance.

Bridging California’s ease and Parisian sophistication, FRAME draws inspiration from the worlds of fashion, art, design, and lifestyle creating collections that capture a timeless yet modern sensibility. Beyond fashion, the world of FRAME continues to expand through meaningful cultural collaborations from hotels to auction houses, establishing the brand as a destination where style, creativity, and culture intersect.

Today, FRAME is recognized globally for its ready-to-wear, denim, and accessories, with more than 20 stores across North America, Europe, and Asia, and distribution through leading department stores and boutiques worldwide.

Role Overview:

The senior production coordinator will serve a critical role in organizing, coordinating, and processing seasonal information to vendors and management through the production process. This role will be responsible for daily communication between internal departments as well as international and domestic partners. An ideal candidate will be self-motivated, detail-oriented, have strong problem-solving skills, knowledgeable in knit and woven categories and be able to work in a fast-paced environment while maintaining positive working relationships with all departments. The senior production coordinator will also assist in monitoring workflow to vendors and finished goods delivery tracking. This position will report to the Sr. Production Manager.

Responsibilities:

• Develop and maintain strong relationships with overseas and domestic factories.
• Track and approve bulk raw material submissions from vendor and suppliers.
• Reconciles any bulk rejections with cross functional teams and Sr production manager in a timely manner.
• Place blanket trim orders with core trim supplier on seasonal basis to avoid MOQs.
• WIP report maintenance. Establish and manage clear tracking on all bulk shipments to ensure on time delivery.
• Understand and communicate any potential production issues with vendors and internal teams
• Collaborate with logistics director and freight forwarders for bulk shipment tracking.
• Create, revise, and maintain production orders and monitor transmission to all vendors at each stages of buy pass.
• Independently manages all recut, reorders, and chase programs passed by planning and merchant teams.
• Reviews and reconcile any shipment overage / shortage from vendor to avoid unwanted inventory.
• Weekly meeting with tech team to monitor, track, prioritize outstanding fits and ensures fits are approved ontime to maintain garment delivery.
• Collaborates with tech team to identify and raise quality and fit issues with factories.
• Reconciles any rejections and fit issues with Sr production manager.
• Maintain and update master liability report on a seasonal basis.
• Hold liability meeting quarterly with cross functional team.
• Maintain and update core fabric positioning report for all RTW categories.
• Develop and maintain strong cross functional relationships with product teams regards to changes, discrepancies, approvals, etc.
• Track and reconciles non-compliance/claims chargebacks with vendors, where appropriate.
• Identify and executes garment testing needs with factories each season.Reconciles any bulk testing failures with Sr. production manager.

Skills and Requirements

• Superior organizational skills and excellent communication skills; team oriented.
• Ability to multi-task and meet deadlines; highly detail oriented and meticulous.
• Flexible, organized, detail oriented team player. A go getter hands-on attitude encouraged.
• Knowledge of garment manufacturing, including construction, fabrication, trim and print techniques.
• 5-6 years experience in apparel production and sourcing; relevant experience in category.
• Proficient in Microsoft Office, Adobe products, and PC computers. Proficiency in blue cherry ERP and PLM is plus (not mandatory)
• Knowledge in Excel is a MUST.
• This role requires the ability to sit or stand for extended periods, use a computer and standard office equipment, and occasionally lift or move items up to 25 pounds.

Working directly with and mentored by senior managers, Senior Operations Analyst uses analytics to solve cross-functional strategic problems and drives process improvement throughout the organization. He/she will work with manufacturing, product development, merchandising, sales and installation teams to identify and root-cause major operation issues and suggest projects to improve quality, logistics, operations and customer experience. Senior Operations Analyst must have strong analytical and problem-solving skills, good communication skills and the ability to work cross-functionally with high level of self-autonomy. Growth opportunities into senior operating and leadership roles.

Key Responsibilities:

• Work with senior management to identity, analyze and solve systemic business problems
• Analyze all internal communications (plant support office, sales team, customers, etc.) to identify key issues requiring process improvement
• Evaluate operations procedures and processes
• Identify organizations inefficiencies and areas for improvement and redesign
• Root-cause and develop potential solutions to most reoccurring problems; develop and confirm hypothesis using analytics and leveraging experiences
• Communicate recommendation to key managers and leaders and push for changes needed to drive improvements
• Track and facilitate process improvements working across functional groups
• Proactively develop and maintain effective working relationships with and between all departments
• Works at the appropriate levels in the organization to implement strategies and plans

Key Requirements:

• BS/MBA from accredited university in statistics, business, operations research, industrial engineering or related fields
• 3-5 years operations
• Five to ten years of relevant experience including:
• Minimum three years as analyst in consumer, retail or manufacturing business
• Operating experience in manufacturing or consumer business
• Experience using data for root-causing cross-functional business problems
• Leadership – able to use data to influence others and drive change
• Strong skills in Microsoft Excel, Access, Tableau or similar
• Knowledge of SQL or similar software strongly preferred
• Demonstrated communication skills (written and oral)
• Deep process orientation and strong problem solver
• Able to multitask, prioritize, and manage time efficiently
• Excellent verbal and written communication skills

We will invest the necessary time to set the Senior Operations Analyst up for long-term success at BTG. Actual plan will be customized to the individual but will include time to learn the business (retail and manufacturing) and to develop the important internal relationship and trust needed to successfully grow into this leadership role.

We advance science so that we all have more time with the people we love.

The Senior/Principal Business Manager will serve as a strategic advisor and thought partner to senior leadership within the gRED Translational Medicine organization. This individual will play a critical role in driving cross-functional alignment, enabling business planning and operational excellence, and ensuring the successful execution of strategic priorities. The role requires strong business acumen, systems thinking, and the ability to influence and partner across multiple levels and functions. The Business Manager also enables leadership team effectiveness by shaping agendas, connecting strategic dots, and anticipating organizational needs. With a strong grasp of the enterprise landscape, the Senior Business Manager proactively connects strategic priorities to execution, facilitates sound decision-making, and identifies opportunities to strengthen how the organization operates, collaborates, and delivers impact.

As a valuable member on the Translational Medicine team you will be:

• Serving as a strategic thought partner to senior functional leaders (Director and Vice President level), providing insights and driving aligned decision-making in support of organizational goals.
• Leading short- and long-term business planning efforts, including annual planning cycles, resource allocation, budget forecasting, and functional goal setting.
• Driving leadership team operating rhythm, ensuring effective prioritization, focus, and delivery on strategic objectives.
• Anticipating emerging needs, risks, and opportunities across the organization and proactively frames options for leadership consideration.
• Facilitating effective leadership and project team operationsdesigning and executing agendas, preparing briefing materials, and ensuring clarity of decisions, follow-ups, and outcomes.
• Connecting the dots across initiatives and stakeholders, identifying interdependencies and proactively addressing risks and opportunities.
• Synthesizing data and perspectives to support informed decision-making, including preparing pre-reads, strategic recommendations, and decision frameworks for leadership discussions.
• Driving planning and execution of strategic initiatives and change efforts that support the function's success and alignment with gRED and enterprise priorities.
• Advising on and contributes to solutions for complex challenges, offering structure, process, and creative thinking to move initiatives forward.
• Supporting key people and culture activitiessuch as functional offsites, recognition programs, and engagement initiativeshelping to foster a high-performance, inclusive, and purpose-driven environment.
• Acting as a connector across teams, promoting collaboration, shared accountability, and alignment toward common goals.
• Supporting communication strategies to ensure transparency, clarity, and engagement across stakeholders and organizational levels.
• Bringing a strong enterprise mindset, continuously linking functional goals to broader strategic context and organizational objectives.

• A skilled communicator with strong written, verbal, and presentation abilitiesable to synthesize and convey complex information clearly and effectively to diverse audiences.
• Highly organized, with exceptional program and project management capabilities.
• Trusted relationship builder who fosters collaboration, psychological safety, and transparency across teams and leadership levels.
• Agile and resourceful in navigating ambiguity and shifting priorities, with a proactive and solutions-oriented mindset.
• Adept at identifying process improvements and delivering business impact through operational excellence.
• Demonstrated experience in business management disciplines such as:
  • Strategic planning
  • Organizational development
  • Project and portfolio management
  • Business process improvement
  • Change management
  • Internal communications and engagement
• Proven success leading cross-functional initiatives in complex matrixed environments.
• Background in clinical development, drug development, or translational research is preferred.
• Strong understanding of enterprise functions, organizational dynamics, and business operations.
• Formal degree preferred; equivalent training and experience will be considered.
• Additional training or certification (e.g., PMP, Six Sigma, Design Thinking, Agile) is a plus.

Relocation benefits are not available for this job posting.

The expected salary range for this position based on the primary location of California for Senior Business Manager is $144,000-$267,400 and Principal Business Manager is $156,500-$290,700. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form: Accommodations for Applicants.

The Assurance Experienced Senior will be responsible for coordinating the day-to-day \"in-charge\" duties of planning, fieldwork, and \"wrap-up\" to include the preparing of financial statements with disclosures, applying most areas of GAAP as necessary and documenting, validating, testing, and assessing various control systems. This position is also responsible for acting as the client contact for basic questions and information and may be involved in reviews and agreed-upon procedure engagements.

Control Environment

• Applies knowledge and understanding of the collective effect of various factors on establishing or enhancing effectiveness, or mitigating the risks, of specific policies and procedures.
• As Auditor in charge is responsible to the engagement manager for the day-to-day conduct of the audit work and in particular for ensuring that the field work is executed and completed as planned, in accordance with timetable, with Firm's policies and procedures and to budget
• Applies knowledge of transactional flow and key transactional cycles to complete audit work
• Documents, validates, and assesses effectiveness of internal control system
• Determines and communicates improvements to client internal controls and accounting procedures
• Supervise the work of audit staff and review workpapers and conclusions and explaining any shortcomings to them

GAAP

• Applies knowledge and understanding of governing principles; applying these principles to client transactions; and documenting and communicating an understanding and application of these principles.
• Understand and effectively communicate financial statement disclosure requirements to clients
• Identifies and applies new pronouncements to client situations
• Identifies, analyzes, and discusses alternative generally accepted accounting principles for the client, when necessary, with the Manager, Senior Manager and engagement partner
• Identifies complex accounting issues and brings them to the attention of superiors for resolution

SEC and PCAOB

• Applies knowledge and understanding of SEC regulations and PCAOB guidelines, and documents and communicates the application of these principles.
• Reads and reviews clients' SEC filings, ensuring accuracy and completeness, and also ensuring all financial information is supported in the workpapers and appropriately tested
• Prepares required communications to the Client and the Audit Committee
• Plans and executes Section 404 internal control audit including obtaining an understanding of the control environment, designing test plans, evaluating deficiencies, and assessing the overall financial reporting control environment.

GAAS

• Applies knowledge and understanding of professional standards; application of the principles contained in professional standards; and the ability to document and communicate an understanding and application of professional standards on an engagement.
• Formulates and communicates the audit plan
• Applies GAAS to a variety of complex issues and consults others as appropriate
• Applies of audit skepticism and determines when to reduce or expand testing
• Uses BDO audit manuals as appropriate for the situation
• Documents deviations from BDO policy with approval
• Look for opportunities to suggest improvement to company's internal controls and prepare draft communication required by professional standards.

Methodology

• Applies knowledge and application of BDO standards that guide effective and efficient delivery of quality services and products.
• Applies BDO audit approach and methodologies, including tools and technology, to execute the audit with quality, efficiency, and completeness despite pressures of deadlines
• Identifies and proposes outcomes to critical issues

Research

• Applies methodology used to seek or maintain information from authoritative sources and to draw conclusions regarding a target issue based on that information.
• Applies knowledge of the use of internal and external research tools and selects methodology for routine research requests
• Researches more complex areas of accounting and forms an initial opinion on the correct treatment independently and considers and documents the impact on the client and audit engagement
• Documents and organizes complicated findings in a usable format, based on information obtained from Accounting Research Manager, BDO Assurance Manual, Yahoo Finance, etc.
• Assist the engagement manager with gathering sufficient appropriate information about the business and information system, including the accounting system, to form an adequate basis for the preparation of the audit strategy

Project Management

• Coordinate timing of planning, fieldwork, and review with audit team and client and assist engagement executives in developing the audit engagement budget and identify appropriate resources.
• Develop the draft Audit Engagement Planning Memorandum, audit programs and budgets
• Establish with the engagement manager the responsibilities of individual audit staff for specific areas of audit work
• Monitor and report engagement budget to actual and advise engagement executives of possible overruns

Other duties as required

Supervisory Responsibilities:

• Supervise a team of audit professionals ranging in size from 1 to 5
• Provide verbal and written performance feedback to associates
• Teach/coach associates to provide on the job learning

Qualifications, Knowledge, Skills and Abilities:

Education:

• Bachelor's degree in Accounting, Finance, Economics or Statistics, required OR Bachelor's degree in other focus area and CPA certification, required Master's degree in Accountancy, preferred

Experience:

• Three (3) or more years of prior relevant audit experience and/or public accounting, private industry accounting or consulting/professional services experience, required
• Prior basic supervisory experience, preferred

License/Certifications:

• Eligible to sit for the CPA exams upon starting employment, required, and actively pursuing completion of the exams, required
• CPA, preferred

Software:

• Proficient with Microsoft Office Suite, preferred
• Experience with assurance applications and research tools, preferred

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Possess proven solid verbal and written communication skills
• Possess people development and delegation skills
• Possess executive presence - needs to be able to be primary contact for the client
• Ability to \"in-charge\" all stages of the audit, including planning, fieldwork, and \"wrap-up\"
• Ability to perform the completion of an audit of a complex company
• Ability to prepare and/or review financial statements with disclosures in accordance with GAAP requirements.

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

California Range: $95,000 - $130,000 Cleveland, Ohio Range: $80,000 - $92,000 Colorado Range: $80,000 - $105,000 Illinois Range: $85,000 - $100,000 Maryland Range: $92,000 - $110,000 Minnesota Range: $80,000 - $92,000 New Jersey Range: $96,000 - $103,000 NYC/Long Island/Westchester Range: $80,000 - $115,000 Washington Range: $80,000 - $105,000 Washington DC Range: $92,000 - $110,000