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Senior Vice President, Quality and Safety
StartDate: ASAP
Senior Vice President, Quality and Safety
Catholic Health
Buffalo, NY
The Opportunity
Catholic Health, an integrated health system in Buffalo, New York, announces an exceptional opportunity for an accomplished nurse leader to serve as its Senior Vice President, Quality and Safety.
Reporting directly to the Executive Vice President, Chief Nursing Officer, the SVP Quality and Safety is responsible for the overall management of an experienced broad-based team charged with monitoring, reporting, educating and inspiring devotion to excelling in internal and external quality metrics for the entire enterprise with the goal of attaining and sustaining top decile performance. The SVP serves as the system liaison and senior executive for all Quality and Patient Safety collaborative initiatives with the acute care hospitals, service lines, continuing care division and homecare ministries to promote integration and alignment in an effort to improve the quality and safety outcomes across the continuum, thereby improving the patient's overall experience.
The SVP will provide leadership and guidance for the executive leaders' education and development and lead the efforts for quality improvement education, training and coaching of all Catholic Health staff. The SVP will be responsible for establishing a strategic framework for achieving the institution's goals with relation to medical care quality, education quality, research quality and patient safety. Additionally, the SVP will play a critical role in system and Catholic Medical Partners initiatives regarding population health management, quality improvement, clinical practice standardization. The SVP will also foster a culture of safety, champion high reliability and the magnet journey in addition to other cross functional activities.
The Ideal Candidate:
- A master's degree with clinical major required.
- Current registration with the New York State Education Department as a Registered Professional Nurse or ability to quickly obtain will be required.
- Minimum of 10 years of progressive quality and safety management experience in an acute care setting.
- Experience in an academic medical center and/or progressive health system of significant size and complexity preferred.
- Experience establishing and monitoring appropriate process and outcome measures for key initiatives using a systems perspective; evaluating the processes by which clinical care and patient services are delivered.
- Experience working with informatics, metrics, and performance improvement.
- Demonstrated change management skills in a complex environment.
- An inspirational leader that motivated colleagues and staff throughout the organization by clearly articulating a compelling vision for the future, making courageous decisions, following through with commitments, and demonstrating an unrelenting passion for CH mission and performance.
- Experience with tracking, reporting, and improving key quality and safety metrics.
- Experience with Lean Six Sigma methodologies.
The Organization
Catholic Health ("the System"), based in Buffalo, New York, is one of upstate New York's leading and largest integrated health care systems. The System serves a population of approximately 1.5M people in Erie County, New York, and neighboring counties. With more than 9,000 employees, a 1,600-member medical staff, and net patient service revenue of more than $1.1B, this dynamic health care system provides a comprehensive network of high quality advanced medical care, primary care, post-acute care, and senior services. These programs and services are provided across four member hospitals, multiple ambulatory care sites, four skilled nursing facilities, three home care agencies, a PACE (Program of All-inclusive Care for the Elderly) program, and community-based behavioral health services spanning 74 access points across the full continuum of care.
The Location
Buffalo, New York is located on the eastern side of Lake Erie near Niagara Falls and the Canadian border. As the second-largest city in New York State, Buffalo has more than one million people living in its metropolitan area. Coined the nickname "The City of Good Neighbors," Buffalo is notorious for its friendly residents and welcoming sense of community. With its growing population and diverse culture, it is understandable how Buffalo has become such a desirable location for young professionals and families.
Considered to be one of the best places to live in New York, many people are moving to Buffalo for its affordability, education opportunities, and employment options. Providing its residents with a mixture of urban and suburban living, Buffalo knows how to blend big-city perks with all the conveniences of suburban life.
Compensation Range: The base salary range for this position is $275,000 to $300,000 annually. In addition, a leader may be eligible for other benefits, including but not limited to health insurance coverage, retirement benefits, and bonuses. The total compensation for the finalist selected for this role will be determined based on various factors, including but not limited to scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The base salary range listed above is a good faith determination of potential base compensation at the time of this job advertisement and may be modified in the future.
Nominations are greatly appreciated and may be sent to:
Rachael Burns, Vice President
Ellen Lockhart, MD, Principal
Heather Van Hecke, Consultant
Physician and Leadership Solutions - Executive Search
AMN Healthcare
#BESRecruitment
#LI-HV3
Facility Location
Nestled on the banks of Lake Erie and at the southern end of the Niagara River, Buffalo is New York's second largest city right behind the Big Apple. Cultures blend in this waterfront city known for its culinary delights and friendly inhabitants who welcome newcomers with open arms. Discover the unique urban and historical neighborhoods that add to the city's charm and character, or spend some time relaxing at one of the 20 parks found around town.
Job Benefits
About the Company
At AMN Healthcare, we strive to be recognized as the most trusted, innovative, and influential force in helping healthcare organizations provide quality patient care that continually evolves to make healthcare more human, more effective, and more achievable.
Quality, Quality Services, Performance Improvement, Performance Management, Clinical Effectiveness, Accreditation, Outcomes Management, Regulatory Compliance
Join Our Team at UPMC: HVI Cardiology at UPMC Passavant
Are you passionate about cardiology? Do you want to be part of a dynamic team that values mentorship, growth, and collaboration? UPMC's Heart and Vascular Institute (HVI) is seeking a dedicated Advanced Practice Provider to join our Cardiology team.
- Position: Certified Registered Nurse Practitioner or Physician Assistant
- Location: UPMC Passavant McCandless with travel to UPMC Passavant Cranberry
- Schedule: Monday through Friday daylight shifts (no on-call or weekends!)
- Department Details: This position is 100% outpatient rounding on cardiology patients. The APP would join an experienced team of physicians and APPs to see new consultations, follow-ups, discharges, pre-procedure, and post-procedure patients.
Why UPMC HVI?
- Supportive Environment: Work in a large APP team that values mentorship and professional development. APP reporting structure with management by APPs
- Professional Growth: Take advantage of our comprehensive transition to practice program and fellowship offering, CME opportunities, and APP Career Ladder to further your education and skills.
- Leader in Cardiovascular Care: The UPMC Heart and Vascular Institute is a recognized leader in cardiovascular care, with a rich history in clinical research and innovation.
Join Us! If you're ready to make a difference in the lives of patients and grow your career in a supportive and innovative environment, apply now!
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See what being an Advanced Practice Provider can do for UPMC and what UPMC can do for Advanced Practice Providers – it’s more than just a job!
What Can You Bring to UPMC?
- Contribute to UPMC’s mission of Life Changing Medicine
- Set the standards for the level and quality of care for the care delivery team
- Provide patient care activities for a group of patients and their families through the application of independent judgment, communication, and collaboration with all team members.
- Establish and maintain collaborative relationships with physicians, other health care providers, patients, and their families, to achieve desired patient outcomes throughout the continuum of care.
- Demonstrate a commitment to the community and to your health care profession
What Can UPMC Do for You?
- A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future
- Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program
- Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave
- Competitive pay for the work that you do – base pay, merit, and premium pay
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Staff/Senior Level:
The Staff or Senior Advanced Practice Provider (APP) is a Physician Assistant or Certified Registered Nurse Practitioner and a member of the care delivery team. The APP is responsible to set the standards for the level and quality of care. The APP has responsibility, authority, and accountability for the provision of care through supervision by and collaboration with a physician. The APP manages and provides patient care activities for a group of patients and their families through the application of independent judgment, communication, and collaboration with all team members. The role of the APP encompasses the beginnings of leadership, partnership, collaboration, and supervision. The APP establishes and maintains collaborative relationships with physicians, other health care providers, patients, and their families, to achieve desired patient outcomes throughout the continuum of care. The APP begins to demonstrate a commitment to the community and to their healthcare profession.
The successful candidate will be placed according to years and months of experience for employment purposes. The posted salary range is for the Senior level which requires three (3) or more years of APP experience.
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Responsibilities:
- Applies basic professional practice knowledge and skills appropriate for practice setting. Communicates effectively, both verbally and in documentation. Demonstrates critical thinking in all areas of professional practice. Learns to incorporate acceptable standards of professional practice as well as business unit and health system's goals to improve patient safety, quality, and satisfaction. Formulates a plan of care that considers individual patient needs. Demonstrates initiative and seeks formal and informal opportunities to improve clinical practice. Seeks guidance and asks questions to continuously improve professional practice. Builds relationships with patients, families, and colleagues. Identifies ethical situations within patient care or within the workplace and seeks assistance. Professionally accepts assignments that gradually increase patient load and complexity.
- Actively engages in clinical development of all members of the healthcare team. Requests opportunities to learn advanced professional practice techniques from senior healthcare team members. Seeks, accepts, and utilizes performance feedback from peers, preceptors, and unit/department Leaders as a learning opportunity and to improve practice. Demonstrates enthusiasm for continuous learning and identifies and creates a plan for the continuation of learning and development. Identifies patient and family needs for education and provides basic education to support the episode of care. Seeks professional development and involvement through membership in a professional organization and/or reading professional literature on a regular basis.
- Demonstrates a basic knowledge of research, how it affects practice and who/what resources are available to assist with evidence-based practice by asking questions, demonstrating interest, participating in journal clubs. Clinical practice demonstrates knowledge of how quality and innovation impacts patient satisfaction, safety, and clinical quality outcomes. Identifies opportunities for improvement in the clinical area.
- Demonstrates the ability to communicate clearly and effectively with all members of the health care team. Begins to demonstrate awareness of cultural diversity, horizontal violence, and impairment in the health professions. Cares for patients and self by supporting safety in the workplace.
- Demonstrates accountability for professional development that improves the quality of professional practice and the quality of patient care. Makes recommendations for the improvement of clinical care and the health of the workplace and welcomes and participates in change initiatives. Leads by investing and building healthy relationships among colleagues and other disciplines. Shows the ability to set priorities. Begins to serve as an engaged member of a team supporting colleagues in service to patients and families and may participate in task forces or other initiatives.
- Demonstrate the knowledge and skills necessary to provide care and/or interact appropriately with the patients served as specified below
- Demonstrate knowledge of the principles of growth and development over the life span
- Possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to their age-specific needs
- Provide the care needs as described in the department policy and procedures
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Special Skills and Abilities Required
- Ability to establish and maintain positive, caring relationships with executives, managers, physicians, non-physician providers, ancillary and support staff, other departments, and patients/families
- Ability to work productively and effectively within a complex environment
- Handle multiple/changing priorities and specialized equipment
- Critical thinking, analytical and problem-solving abilities required as related to various aspects of patient care
- Good clinical judgment
- Critical thinking skills necessary to exercise and lead others in application of acceptable standards of practice
- Mobility and visual manual dexterity
- Physical stamina for frequent walking, standing, lifting, and positioning of patients
This position is dependent upon successful attainment and maintenance of hospital privileges, if applicable to the Business Unit practice.
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Licensure, Education, Certifications, and Clearances
Certified Registered Nurse Practitioner (CRNP):
- The successful completion of an approved nurse practitioner program is required
- BSN, MSN is preferred
- Professional nursing experience and/or nurse practitioner experience is preferred
- Current state RN license and CRNP certification are required
- National certification, eligible for licensure by Pennsylvania board of nursing, eligible for certification as a CRNP by Pennsylvania state board of nursing
- Current CPR certification is required
- Act 33 Clearance will be required
- Act 73 Clearance will be required
- Act 34 Clearance required
Physician Assistant (PA):
- A graduate of a physician assistant program accredited by the Accreditation Review Commission on Education for the physician assistant (ARC-PA) is required
- BS or MS candidate is preferred
- Experience as a physician assistant and/or experience in a clinical setting is preferred
- Current state PA license certified by the National Commission on Certification of Physician Assistants (NCCPA) is required
- Current CPR certification is required
- Act 33 Clearance will be required
- Act 73 Clearance will be required
- Act 34 Clearance required
Senior Level
- Minimum 3 years of experience or Completion of a post-graduate residency
- The successful completion of an approved Nurse Practitioner or a graduate of a physician assistant program accredited by the Accreditation Review Commission on Education for the physician assistant (ARC-PA) program is required
- BSN, MSN preferred for CRNP, BS or MS preferred for PA
- Completion of National Certification
- Must achieve a Solid/Strong/Good performance rating or higher on annual performance evaluation for consideration and to maintain status annually
- Completion of an OAPP approved professional contribution within one year of hire or promotion into the position.
- Must have department chair approval for promotion
- ACLS or ITLS or NALS or PALS or ACLS or other certifications listed must meet AHA standards that include both a didactic and skills demonstration component within 30 days of hire.
OAPP: If practicing in an outpatient or other non-inpatient setting, APPs can use one of the certifications above or use a business unit approved certification which is relevant, and value added to the practice setting.
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UPMC is an Equal Opportunity Employer/Disability/Veteran
Senior Manager, Journey Optimization
Mason, OH, United States
Full time Schedule
$76,200 - $127,000 Annually*
* based on job, location, and schedule
Be part of an amazing story.
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Senior Manager, Journey Optimization Analytics delivers analytical insights into emerging customer experience trends, process improvements, and contact center optimization opportunities. The role leads operational analytics, customer experience analytics, and exploratory optimization initiatives to drive measurable impact. The Senior Manager supports enterprise-wide strategic initiatives and collaborates cross-functionally to achieve business objectives.
The Senior Manager, Journey Optimization Analytics brings advanced analytics expertise, ideally within a retail or financial services contact center environment. The role demonstrates a proven track record of developing and implementing strategies that drive financial value, improve customer experience, or both.
What You Will Do
- Apply advanced analytical techniques—including exploratory, diagnostic, and predictive methods—to identify the key drivers of customer behavior and operational performance.
- Translate complex data into clear, compelling insight narratives that influence decision-making across the organization.
- Lead multiple concurrent analytical workstreams, delivering high-impact insights on time in a fast-paced environment.
- Build and maintain strong relationships with internal stakeholders, external partners, and vendors to support the execution of MCCS strategies and initiatives.
- Leverage technology and analytics tools to streamline processes, improve operational efficiency, and enhance the quality and speed of insight delivery.
- Identify and champion improvements to analytical processes, tools, and data infrastructure to increase team effectiveness and business impact.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
- In addition to the essential duties mentioned above, other duties may be assigned.
Skills You Will Need
Advanced Analytics & Modeling: Demonstrated expertise in exploratory, diagnostic, and predictive analytics to identify drivers of customer behavior and operational performance, with the ability to translate complex analyses into measurable business impact.
End-to-End Data Management: Strong capability to source, prepare, and transform raw data; design efficient data schemas; and develop robust analytical workflows that move seamlessly from data extraction to executive-ready insights.
Strategic Thinking & Business Acumen: Proven ability to align analytical insights to enterprise strategy, identify financial and customer experience opportunities, and develop data-driven recommendations that advance organizational objectives.
Customer Experience & Contact Center Optimization: Deep understanding of customer behavior and contact center operations, with the ability to uncover trends, improve processes, and drive optimization initiatives that enhance service delivery and financial outcomes.
Insight Communication & Executive Storytelling: Exceptional ability to translate complex data into clear, concise, and compelling narratives that influence stakeholders and senior leaders across the organization.
Cross-Functional Collaboration & Influence: Demonstrated success partnering with cross-functional teams, external partners, and vendors; building strong relationships; and influencing decision-making without direct authority.
Workflow Prioritization & Delivery Management: Strong ability to manage multiple concurrent analytical workstreams, prioritize effectively in a fast-paced environment, and deliver high-quality insights with speed, accuracy, and urgency.
Technical Proficiency: Advanced SQL skills required, with preferred proficiency in R or Python; strong familiarity with analytics tools and technologies that support scalable data analysis and operational efficiency.
Who You Are
- Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 3-plus years of relevant experience required.
- Advanced SQL skills with preferred proficiency in R or Python; strong familiarity with analytics tools and technologies that support scalable data analysis and operational efficiency.
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
- Able to work a flexible schedule based on department and company needs.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Senior Payroll Manager
Chicago, IL (Hybrid – 2 days office / 3 days WFH)
$170,000+ Base + 15% Bonus
We are supporting a large, global organisation on the appointment of a Senior Payroll Manager to lead payroll operations across the Americas region.
This role sits within the global shared services structure and reports directly to the Global Payroll Director. The successful candidate will take responsibility for payroll delivery across North and Latin America, while leading a distributed payroll team.
The organisation employs 10,000+ people globally and operates across multiple international jurisdictions, making this an excellent opportunity for an experienced payroll leader who is comfortable managing complex, multi-country payroll operations.
Senior Payroll Manager – Key Responsibilities
- Lead payroll operations across US, Canada and LATAM
- Manage and develop a distributed payroll team including professionals based in Costa Rica and the United States
- Ensure payroll accuracy, compliance and timely delivery across multiple countries and pay cycles
- Partner closely with HR, Finance, Tax and external vendors to support payroll delivery
- Monitor payroll metrics and performance across the team and drive continuous improvement
- Support payroll projects, process improvements and operational enhancements
- Act as a senior escalation point for payroll issues and complex queries
- Maintain strong governance and compliance across all payroll activities
Senior Payroll Manager – Candidate Profile
- 10+ years’ payroll experience within complex, multi-country environments
- Strong experience managing US payroll alongside Canada and LATAM operations
- Proven leadership experience managing teams of 6+ payroll professionals, ideally across multiple locations
- Comfortable operating within a global payroll structure and working with international stakeholders
- Strong communication skills and the ability to lead teams remotely
- Process-driven, organised and comfortable working with payroll metrics and reporting
- Experience working within large, global organisations preferred
This is a high-impact leadership role within a global payroll function and offers the opportunity to shape payroll operations across a large and diverse region.
JGA are dedicated to delivering the best possible candidate experience. Due to the high volume of applications, we regret that we are not always able to respond to every individual applicant. If your application is shortlisted, a member of our team will be in touch. Thank you for your understanding.
JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
We are also committed to protecting and respecting your privacy. We are a specialist Payroll and HR recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Remote working/work at home options are available for this role.
Senior Manager, Retail Operations
Culver City, CA
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
Job Overview
The Senior Manager, Operations is a senior leadership role accountable for all retail store and field operations. This role is elevated above the Retail Operations Manager, with direct leadership over multiple Operations team members and ownership of both strategic and tactical initiatives across stores, field leadership, and cross-functional departments.
This leader will manage and mentor a growing operations team, including the Retail Operations Manager, NSO Coordinator, Field NSO Coordinator, Store Communications Coordinator, and future Operations staff as the company scales. In addition to driving operational excellence across the North America, this role will own operational reporting, oversee all data creation for the team, and serve as the Operations representative in front of Executive Leadership.
What You Will Achieve
Strategic Leadership & Team Development
- Lead, coach, and scale the Operations team, setting clear priorities and holding leaders accountable for results.
- Oversee the development of Store Managers and Field Leaders into high-performing operators through structured training, coaching, and leadership development.
- Ensure accountability across all operational leaders through performance management, attendance oversight, and consistent feedback.
Operational Excellence & Store Standards
- Provide oversight of all store Key Performance Indicators (KPIs), ensuring performance metrics are achieved and exceeded.
- Oversee execution of operational standards across store operations, inventory management, stock levels, and visual merchandising.
- Ensure store-level processes align with brand integrity, customer experience, and long-term growth objectives.
- Anticipate and resolve operational challenges at scale, driving consistent execution across all locations.
Policy, Compliance & Efficiency
- Ensure full compliance with corporate policies, labor regulations, and legal requirements across the retail fleet.
- Oversee payroll management, headcount planning, and hiring strategy to align with labor budgets and company profitability goals.
- Ensure operational efficiency through streamlined processes, resource optimization, and ongoing cost controls.
Cross-Functional & Global Alignment
- Act as the primary liaison between field operations and the support center, ensuring transparent and effective communication with Los Angeles and China offices.
- Partner cross-functionally with Real Estate, Construction, HR, L&D, Marketing, Finance, and Visual Merchandising to ensure alignment and successful execution of initiatives.
- Support product launches, brand activations, and marketing campaigns with seamless operational execution across the fleet.
New Store Openings & ROBO Operations
- Oversee NSO planning and execution, from site readiness through Grand Opening, ensuring each store opens with operational excellence.
- Provide leadership oversight for ROBO Shop operations, including performance optimization, staffing strategies, and sales-driving initiatives.
Reporting, Data & Insights
- Owns reporting and data creation for the Operations team, ensuring accuracy, clarity, and relevance for store leaders, field teams, and executives.
- Leverage data to identify opportunities, monitor performance, and guide decision-making at the store, regional, and executive level.
- Work cross-functionally with IT to create data reporting tools and programs that streamline reporting and improve ease of use for all teams.
Executive Leadership Communication
- Supports the creation of presentation content for Executive Leadership updates, ensuring materials are polished, data-driven, and aligned with business strategy.
- Present operational updates to Field, Store, & Leadership teams, providing insights, recommendations, and status updates on departmental progress.
What You Will Need
Education & Experience
- Bachelor’s degree in Business, Operations Management, Retail Management, or related field.
- 3+ years in a senior-level leadership role overseeing managers and/or cross-functional teams, either in a retail headquarters, corporate office, or support center environment.
- Demonstrated success in building and leading high-performing operations teams in a fast-scaling retail environment.
Operational Expertise
- Deep understanding of retail operations, including NSO planning/execution, store operations, payroll management, compliance, and merchandising standards.
- Proven ability to develop scalable SOPs, policies, and best practices across multiple regions.
Analytical & Technical Skills
- Advanced proficiency in Excel, including: Pivot Tables, VLOOKUP/INDEX-MATCH, conditional formatting, data validation, chart/graph creation, and basic macros (preferred).
- Strong ability to turn raw data into actionable insights and strategic recommendations.
Leadership & Communication
- Exceptional ability to lead, coach, and inspire teams at multiple levels.
- Strong executive presence, with the ability to create and deliver compelling presentations to senior leaders.
- Highly collaborative and skilled at cross-functional influence.
Customer & Brand Focus
- Commitment to delivering exceptional customer experiences and protecting POP MART’s brand integrity.
- Balance efficiency, compliance, and customer satisfaction in all decision-making.
What We Offer
- Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.
- Growth opportunities: On-the-job training, leadership development, and stretch assignments to advance your career.
- Career development: Opportunities to take on larger responsibilities as POP MART’s North America business scales rapidly.
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
Purpose: The Senior Director of Labor Relations supports the VP of Labor Relations by developing and implementing labor strategies, managing labor relations processes, ensuring compliance with labor laws, and effectively managing union relationships.
Essential Functions:
- Collaborates with senior leadership to develop and implement labor strategies and programs that address workplace disputes and promote a supportive work environment
- Develops and applies policies and procedures, supporting the implementation of best practices for various labor relations issues
- Administers the company’s labor strategy at both company and local levels and ensures systems and processes are in place for compliance; provides guidance on dispute resolution, including negotiations, grievances, and arbitration
- Develops and executes bargaining strategies that align with business objectives, working closely with senior Operations leadership and People & Culture
- Leads Collective Bargaining Agreement (CBA) negotiations, as well as the details of each CBA for effective budgeting and planning for assigned region
- Builds and maintains relationships with national and local union organizations; sets parameters for local union interactions
- Coordinates with Finance for CBA-related budgeting and economic considerations
- Partners with Training & Development to create effective management strategies through training and resource development
- Stays informed about current employment trends and regulations to maintain compliance with legal requirements; ensures that policies and procedures are updated as needed
Reporting Relationship: The Senior Director of Labor Relations reports into the Vice President of Labor Relations
Major Interdependencies: Legal, Operations, Finance, Marketing and Communications, Field HR, Training & Development, Total Rewards, and Business Development
Minimum Qualifications, Knowledge, Skills, and Work Environment:
Education and Experience: The combination of education and professional experience must exceed 10 years:
- In a leadership role: requires 5 years of experience setting Labor Relations strategy, influencing senior level partners, managing outside labor relations consultants and law firms, and maintaining union relationships
- In a technical role: requires 10 years first chair negotiating collective bargaining agreements, representing management in grievances and resolving labor relations issues
- A bachelor’s degree in a program related to the functional area can count for 3 of the ten-year requirement
- An MBA, JD, or a master’s level degree in a program related to the functional area can count for an additional 2 years of the ten-year requirement
- In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
- 5 years of experience with Unite HERE
Specialized Training:
- Training that leads to an in-depth understanding of NLRA, and state and federal employment regulations and statutes
- Training that leads to an understanding of Canadian collective bargaining
Specialized Skillset/Competencies/Traits:
- Expert level negotiation, communication, and socialization skills
- Demonstrated ability to negotiate and implement labor agreements at a national level
- Strong business acumen with a strategic mindset for long-term labor relations decisions
- Demonstrated history of anticipating and balancing the needs of the business with the needs of complex stakeholders, the employee population and individual circumstances
- Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
- Demonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results
Travel/Location:
- Location: This position can either be remote in the West Region of US or based at the F&B Center of Excellence in Bethesda, MD
- Travel: Requires up to 60% travel to airport locations
Miami University is seeking an enthusiastic and collaborative Assistant or Sr. Assistant Director of Academic Recruitment and Outreach to join our dynamic Admission team. Reporting to the Director or Associate Director of Academic Recruitment and Outreach, this role will be instrumental in supporting the recruitment and yield efforts for one or more specific academic colleges or programs within the University. The Assistant Director will serve as a key liaison between the Office of Admission and academic departments, helping to attract and enroll students who are a strong fit for Miami's diverse and rigorous academic offerings. This position requires a professional who is passionate about higher education and committed to upholding Miami's Code of Love and Honor through dedicated service and impactful engagement.
In addition to managing a small recruitment territory, the Assistant or Sr. Assistant Director of Academic Recruitment and Outreach will be primarily responsible for supporting the recruitment and yield strategies for a designated academic college(s) or specific programs within Miami University. This individual will work closely with academic faculty and staff to articulate the unique value propositions of their programs to prospective students and families. The Assistant or Sr. Assistant Director will play a key role in developing and implementing strategic recruitment and outreach initiatives that support assigned academic divisions' specific enrollment goals. This position, reporting to the Office of Admission and embedded in appropriate operations of the assign academic division(s), is responsible for identifying opportunities for impactful storytelling, strategic and tailored recruitment and yield efforts that shape enrollment for the division(s), and training across teams that will elevate the division's programs, brand, and students' needs at each stage of the admission process.
This position is approved for remote work on a hybrid basis. Remote work is not a right, but a working arrangement that can be modified or revoked by Miami University at any time, for any reason.
Job ResponsibilitiesCollaboration & Leadership:
Provide politically savvy and diplomatic partnership in efforts to improve student, family, and community stakeholder experiences with each division as part of the admission process. Build and maintain strong, collaborative relationships with academic departments, student services, campus partners, and external parties to ensure enrollment success for Miami's programs and a seamless and supportive prospective student experience. Serve as the academic division liaison to the Office of Admission and other university stakeholders involved in recruitment and enrollment efforts. Liaise with the academic division faculty and staff working with prospective students. Approach interactions with a spirit of service, humility, and gratitude. Contribute to a collaborative team environment, sharing diverse perspectives, fostering deep partnerships, and supporting the development of colleagues. May assist with the training and mentorship of student workers or admission staff within the undergraduate admission team. (20%)
Strategic Divisional Recruitment:
Within Miami's divisional recruitment framework, facilitate and contribute to the development of a data-driven recruitment and yield plan for your assigned academic division(s). Utilize enrollment data, university, and divisional priorities to inform strategies, identify trends, and contribute to improving defined enrollment metrics for assigned academic division. Facilitate and ensure delivery of tailored divisional programming that supports meeting overall university enrollment goals. (20%)
Projects & Programming:
Directly contribute to the team's efforts to develop, execute, and evaluate tailored recruitment and yield programming specific to the needs and goals of each academic partner. In collaboration with the Campus Visit Experience team and the academic division(s) assigned, organize, coordinate, and manage the execution of dynamic programming and events for prospective first-year students, both on and off campus. Coordinate and participate in on-campus and off-campus recruitment events, such as open houses, admitted student yield events, daily prospective student visits, high school visits/college fairs, Red Brick Roadshows, etc. (15%)
Knowledge of University & Brand Representation:
Develop working knowledge of Miami University programs, opportunities, and policies and communicate information about the Miami brand, experience, and outcomes and its admission policies and procedures to prospective students, families, and other key influencers. Develop in-depth knowledge of programs in assigned academic division(s), serving as a first level resource for divisional information within undergraduate admission. Represent Miami and/or assigned academic division at on and off-campus student recruitment and yield events and campaigns. Present to audiences ranging from 20 to over 300 participants. (10%)
Student-Centered Support:
Provide exceptional customer service and personalized guidance to prospective students and their families throughout the admission process, embodying Miami's Code of Love and Honor through extraordinary hospitality and transparency. Correspond with students and their families, including the use of email, phone calls, and zoom meetings, provide presentations, and routinely fulfill counselor-on-duty responsibilities. Build and maintain relationships with school counselors within assigned territory. (10%)
Data-Driven Evaluation & Innovation:
Continuously monitor and evaluate the effectiveness of divisional recruitment strategies and practices, and the success of Miami's enrollment pipelines based on matriculation, student success, and graduation metrics. Utilize data, demographic trends, industry best practices, and other forms of quantitative and qualitative feedback to inform decisions, identify areas for improvement, and implement adaptive innovations to new and existing visit initiatives that align with greater university strategic priorities to recruit and enroll new students. (5%)
Territory Management:
Manage a small recruitment territory, which includes planning and conducting recruitment travel, maintaining counselor relations, following up with students and families, and monitoring enrollment trends, making needed adjustments to meet enrollment goals. (5%)
Application Review & Decision-Making:
Conduct contextual and holistic review of undergraduate, first-year applications, recommending admission decisions in accordance with Miami University's admission policies, values, priorities, and deadlines. (5%)
Communication & Marketing:
Contribute to the creation and dissemination of comprehensive and industry-leading communications for students from assigned academic divisions, ensuring clarity and accuracy. Collaborate with the academic division Director of Communication to ensure cohesive branding and messaging for prospective student engagement. (5%)
Other duties as assigned. (5%)
Minimum Qualifications:- Assistant Director: Bachelor's Degree (must be obtained by start date) with a minimum of two years of experience in a progressively responsible position; or Master's Degree.
- Senior Assistant Director: Bachelor's Degree (must be obtained by start date) with a minimum of three years of experience in progressively responsible positions; or a Master's Degree and a minimum of one year of experience.
- Experience may be obtained while obtaining degree (and will be counted at half time).
- Must be able to work some evenings, perform overnight and some weekend travel, transport 30-40 lbs. of recruiting materials, and possess a valid driver's license
- Proven ability to meet the demands of various stakeholders.
- Must be able to work independently and as a team member, and handle multiple tasks simultaneously with a high attention to detail.
- Knowledge of and experience with computer systems and various software applications, including Microsoft Word, Excel, and PowerPoint
- Ideal candidates will be politically savvy and diplomatic, demonstrate a proven positive work ethic and attitude, possess exceptional written and oral communication skills, dynamic group presentation skills, and proven commitment and ability to work with a wide range of constituencies.
- Master's Degree
- Possession of a bachelor's or master's degree in a program in business.
- Strong organizational skills, with the ability to manage multiple tasks and deadlines simultaneously.
- Proficiency in Microsoft Office (Excel, PowerPoint, etc.) and experience working with CRM systems (e.g., Slate, Navigate).
- Familiarity with enrollment strategies, event planning, and student engagement best practices.
- Ability to analyze real-time data and identify trends to optimize recruitment strategies.
Exemption Status: Hourly Non-Exempt
Remote Options/Office Hours: Hybrid or Fully In-Office
Classification: Paralegal
Summary: The Senior Trusts & Estates Paralegal must have at least five (5) years of recent experience in Trusts & Estates including complex and high net worth estate planning, trust administration and probate. Tax background and understanding is preferable, ideally with knowledge and preparation of Form 706 and Form 709. Litigation experience is also helpful. The Trusts & Estates Paralegal must be able to work independently and, on a team, manage their cases, and be relied on for follow-up and accountability. The Senior Trusts & Estates Paralegal is expected to prepare legal documents, filings, and/or general correspondence with accuracy and adhere to the JKZ formatting guidelines. This position requires that the Senior Trusts & Estates Paralegal be extremely detail-oriented, organized, critical about accuracy, spelling and grammar and possess the ability to prioritize and follow up. This is a very fast-paced environment, and the Senior Trusts & Estates Paralegal must be able to multitask and manage a voluminous caseload. This role requires a self-starter who is willing and open to learning new skills as well as taking initiative and being proactive.
In addition to the above, the Senior Trusts & Estates Paralegal may be responsible for delegating assignments, mentoring, training, etc. of any legal support personnel in their practice area.
Direct Reports: N/A
Essential Duties and Responsibilities, Including but Not Limited To:
- Performing legal research
- Preparing trust accountings
- Preliminary drafting of trusts and memos
- Drafting documents
- Calendaring appointments and deadlines
- Managing and organizing client files as well as keeping client database and document management systems up to date
- Prepare Forms 706 and 709
- Maintaining a billable hour requirement
Requirements:
Education and Experience
- At least 5 years' experience working as a Trusts & Estates Paralegal
- Must have paralegal certificate or equivalent
Knowledge, Skills & Abilities
- Bilingual preferred;
- Proficient in the MS Office Suite with an emphasis on Word, Excel and Outlook;
- Solid command of English including excellent spelling, grammar, punctuation, form and style;
- Organized and detail oriented; and
- Ability to communicate clearly.
Due to our success, we continue to grow and will be hiring highly qualified Internal Medicine, Family Medicine or Geriatricians to join our team in Memphis, TN.
We will have three offices opening in summer 2020!For seniors most in need of care, high quality health care is too often beyond reach.
Dedicated Senior Medical Center, a ChenMed Company, is a national leader in value-based, primary care that was founded to bring concierge-style medicine and better health outcomes to the neediest populations.
ChenMed is a senior focused primary care organization, in nine U.S.
markets through its 50+ senior medical centers.
As a fully capitated Medicare Advantage provider, ChenMed provides a concierge level of care with minimal to no expense to the beneficiary.As a leader in preventive, value-based care we are seeking physicians and clinicians who appreciate senior patients, excel in a collaborate environment and strive for positive outcomes for their patients.Practice Profile- Primary care practice model assuming full risk and accountability for patient outcomes- PCPs serve as the quarterbacks or general managers for total patient care
- Care team including dedicated nurses and cases management social workers that support physicians, so they can remain at the center of patient care- Transitional care team that includes full scope of in-house consulting specialists- On-site lab and prescription dispensary- Patient concierge services including transportation to and from appointments, prescription delivery, holistic health services including acupuncture, yoga and tai chi and nutrition seminars.Our Physicians Enjoy- Small patient panel size: 400 patients (our physicians see patients an average of once per month)- Monday Friday schedule, no nights or weekends- Practice call telephonic only and only 2-3 week blocks per year- Comprehensive benefits and retirement package- Paid Time Off (PTO)- CME allowance- Unique, hands-on, three-week orientation program- Blackbelt and leadership development training- Partnership opportunity after one year of practiceIf youre looking for a change for the better, where you can start on a path to make a difference for patients and yourself, then we may be the right place for you
SENIOR ATTORNEY
ELG Estate Planning | Spokane, WA
Are you an experienced estate planning and trust attorney interested in being a part of creating a legacy firm?
Do you want to help shape how a firm operates, mentor other attorneys, and elevate client experiences? Are you ready to practice at a high level - with autonomy, support, and a team that cares about doing things exceptionally well?
ELG Estate Planning is a preeminent Estate Planning and Elder Law firm serving Washington and Idaho. For over 20 years, we’ve helped thousands of families protect what matters most. With offices in Spokane, Kennewick, and Seattle, we are seeking a Senior Attorney to join and help lead our Spokane office.
What You’ll Be Doing
At ELG, senior attorneys don’t just produce legal work, they set the tone.
As a Senior Attorney, you will:
- Lead Complex Estate Planning Matters - Design sophisticated estate plans for high-net-worth and blended-family clients, including advanced tax and trust structures and asset protection strategies.
- Guide Elder Law & Long-Term Care Planning - Advise clients on Medicaid planning, long-term care strategies, and preservation of family wealth.
- Oversee Probate & Trust Administration - Provide steady leadership through complex administrations and ensure consistency in quality and client communication.
- Serve as a Trusted Advisor - Build long-term relationships with clients and referral partners based on clarity, integrity, and excellence.
- Mentor and Develop Team Members - Support junior attorneys and paralegals through coaching, document review, and modeling best practices.
- Contribute to Firm Strategy - Collaborate with leadership on process improvement, case quality, and raising the bar across the firm.
- Network and Grow – Participate in community outreach, speaking engagements, and relationship-building that expand ELG’s impact
You will help ensure that our Spokane office is known not just for technical excellence, but for exceptional client care.
What We’re Looking For
Required:
- 7+ years of experience practicing law
- 5+ years of experience in Estate Planning and Trust Administration
- Washington State bar license
- Strong drafting skills and comfort with complex estate structures
- Proven ability to manage client relationships independently
Not required, but a plus:
- Elder Law, Medicaid planning, Business Law, Probate Litigation, or Real Estate experience
- Idaho State bar license
- Experience mentoring junior attorneys
- Capable of handling taxable estates
- Public speaking experience
We are looking for someone who brings both competence and judgment, someone who knows when to lead, when to collaborate, and when to raise the standard
You Might Be a Great Fit If You…
- Hold high standards for legal craftsmanship
- Care deeply about client relationships
- Are confident but not ego-driven
- Enjoy mentoring others
- Want to contribute to something larger than your individual caseload
Our core values matter here:
- Humble & Confident
- Engaged
- Positive Attitude
- Respectful
- Team-Focused
Compensation & Benefits
Competitive compensation commensurate with experience. Expected range: $125,000 – $175,000+ DOE. Compensation reflects both experience and leadership contribution.
We offer:
- Health, dental, and vision insurance
- Employer-paid life insurance
- SIMPLE IRA with 3% employer match
- 3+ weeks of annual vacation
- 10 paid holidays
Why ELG?
We are not a volume-driven practice, or a chaotic startup.
We are an established, growth-minded firm that believes estate planning should be done thoughtfully, thoroughly, and with heart.
If you are ready to practice at a senior level in a firm where quality, culture, and integrity truly matter, we would love to meet you.
