Scribehow Desktop Version Jobs in Usa

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Title: AV Specialist

Pay Rate: $30.50 per hour

Location: Washington, DC, 20037

Duration: 6 months

Type – W2 contract (No C2C)

*This is an onsite role with no option for remote work.

*Shift is between the hours of 7am to 4pm Mon – Fri (might need to be flexible with the time shift once a month)

* AV + Desktop support experience needed

Job Description

This position will provide day-to-day meeting support and perform audio visual teleconferencing (AV/VTC) tasks such as completing Help Desk tickets and responding to telephone requests for AV/VTC assistance, maintaining active status board on system readiness, duplicating services, providing support for special events, and ensuring that all AV/VTC equipment is operational and set up properly. Set up and monitor video calls as needed. Provide in-room technical support for planned events, both onsite and offsite. Perform routine preventative maintenance checks and services on AV/VTC systems, including presentation laptops and theatrical lighting (Auditorium). Test the AV/VTC equipment for proper operation. Track all maintenance activity start to finish with proper documentation. Have proficient computer skills in Apple and PC-based software such as: Microsoft Office (Word, Excel, & PowerPoint), Microsoft Outlook, Microsoft Project. Inspection, Inventory, and Preparation of Conference Rooms. Audio-Visual Coordination. Develop and conduct on-site user and administrative training for the installed integrated audio/visual systems. Educate customers on use of presentation technology and room systems. Work with manager to determine needs for conference room and audio-visual projects. Also provide day-to-day Information Technology (IT) technical support for software and hardware, network connectivity, conference rooms, hoteling space and telephony. The role will also be responsible for supporting remote access tools, Mobile Devices and other IT elements. Strong remote troubleshooting skills are necessary, as the role will support customers both in person and remotely. Will. As the Tier 2 AV/Desktop Support Specialist, support and testing for various technical and process questions and issues. Prior experience supporting executive management teams a plus. The role is based in Washington DC, the global headquarters for the Danaher Corporation.

Job Details: Work experience required

EDUCATION: 2-4 years of college experience preferred. MCSA, A+, Net+ certifications considered a plus. EXPERIENCE: 3+ years supporting end users in a corporate, enterprise environment

Position Requirements:

• Be familiar with commercial audiovisual, videoconferencing and broadcast manufacturers of equipment, including some direct training. Organize and build solid relationships with internal and external partners to achieve organizational identity and business goals. Strong attention to detail, well-organized, and strengths in MS Teams.
• Experience troubleshooting Windows 11 laptops and desktops in a corporate environment, with regular VIP interaction. Experience with the following software (Microsoft Office, Microsoft Teams, Remote access tools such as Bomgar, Active Directory, Shipping and receiving software, such as FedEx).
• Mobile Device troubleshooting experience including Microsoft Authenticator, Office Apps and security applications.
• Experience troubleshooting network devices such as printers, tablets and other peripherals. Strong Attention to Detail.
• Exceptional communication skills. Experience working with IT Assets (laptops and peripherals).
• Must be able to lift at least 25 pounds.
• Additional desired skills: Experience with ticketing software such as Cherwell.
• Mac troubleshooting experience. MCSA, A+, Net+ certifications considered a plus. ITIL V4 Foundations Certification.
• Flexibility is needed to address escalation items outside normal work hours and to work with teams outside US time

Job Title: Desktop Support Technician

Location: Brookshire, TX (Onsite)

Job Type: Full-Time

Job Summary

We are seeking a reliable and customer-focused Desktop Support Technician to provide first-line technical support to end users in our Brookshire, TX location. The ideal candidate will have a strong foundation in IT fundamentals, excellent communication skills, and a CompTIA certification (A+, Network+, or equivalent).

Key Responsibilities

• Provide technical support for hardware, software, and peripheral issues
• Troubleshoot issues related to Windows and/or macOS systems
• Support users with login issues, password resets, and basic account access
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Escalate unresolved issues to Level 2 support teams as needed
• Document incidents, requests, and resolutions in a ticketing system
• Assist with new hire onboarding and equipment setup
• Follow IT policies, procedures, and security best practices
• Deliver professional and courteous support to all end users

Required Qualifications

• CompTIA A+ certification (required)
• (Network+ or Security+ is a plus)
• Basic knowledge of:
• Windows 10/11 (macOS exposure a plus)
• Microsoft 365 (Outlook, Teams, OneDrive)
• Hardware troubleshooting (desktops, laptops, peripherals)
• Strong verbal and written communication skills
• Ability to work onsite in Brookshire, TX
• Willingness to learn and grow in an IT support environment

Preferred Qualifications

• Previous experience in a Help Desk or Desktop Support role
• Familiarity with:
• Active Directory (user accounts, password resets)
• Ticketing systems (ServiceNow, Jira, Zendesk, etc.)
• Remote support tools
• Customer service or technical support background

Work Environment

• Onsite support in an office or warehouse environment
• May require walking, lifting IT equipment (up to ~25 lbs)
• Standard business hours; occasional after-hours support may be required

Compensation & Benefits

• Competitive hourly rate or salary (based on experience)
• Benefits package may include health insurance, PTO, and paid holidays
• Opportunity for training, certification growth, and career advancement

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.

• Must be enrolled in a Computer Science, Information Systems, or a technically equivalent undergraduate degree program or equivalent military experience.
• Basic hardware
• Windows 10\\11
• Office365
• Software skills
• Troubleshooting skills.
• Ability to multi-task and work within time constraints.
• Ability to work collaboratively.
• Critical thinking
• Problem-solving skills.
• Curiosity to foster innovation and pave the way for growth
• Humility to play as a team
• Commitment to being the difference for our customers in every interaction

• Installation and maintenance of personal computers and including all peripheral equipment.
• Installation and configuration of personal computers and printers (network and desktop).
• Diagnosing computer and network problems on-site or by assisting help desk staff with user telephone consultations.
• Upgrading of computers and peripheral equipment.
• Receipt and distribution of new computer equipment.
• Tests new operating systems and software titles for interoperability and functionality with existing systems and software.
• Good knowledge of modern personal computers and local area networks.
• Good knowledge of installation procedures relating to personal computers, local area networks, peripheral equipment and software.
• Ability to install office computer systems.
• Ability to work with remote users with different remote tools.
• May perform other related duties as required.
• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Luxury brands corporation is looking for a Desktop Support Engineer for their Midtown NYC HQ.

• Provide Level 1 & 2 Technical Support thru ServiceNow ticketing system.
• Ensure master inventory is updated with any changes
• Participate in various retail and corporate IT projects i.e., Rollouts / Updates
• Keep up to date with technological developments related to the industry.
• Understanding of MS Office Suite/0365/Active Directory troubleshooting.
• Schedule Dell/HP engineers to conduct repairs & maintenance updates.
• Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end user technical problems. Provide information and status updates as needed/requested.
• Strong written & verbal communication skills to properly collaborate with technical teams and business community.
• Strong organizational skills
• Basic network understanding of office and boutique environment

Duties:

Assist Cardinal Health’s Teir 2+ Client Services team in a client facing environment through the duration of a technology refresh project for 6 months. The technician will address computer hardware and software issues, assist with PC deployments & record assets in a management system. The role is in-person and will interact with clients directly in a walk-up style IT Clinic

Responsibilities:

• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.

• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or via a team collaboration process. Experience providing support via in-person, phone, or remote methods.

• Installs/removes/configures hardware and software.

• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Address client issues confidently, maintaining high client satisfaction.

• Prioritizes effectively and escalates as needed.

• Responds to customer needs and services as assigned.

• Accurately manage asset records using ServiceNow platform

Qualifications:

• Bachelor’s degree in related field or equivalent work experience, preferred

• 2+ years’ experience in related field preferred

• Applicable technical certifications preferred

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks

• Works on projects of moderate scope and complexity

• Identifies possible solutions to a variety of technical problems and takes actions to resolve

• Applies judgment within defined parameters

• Receives general guidance may receive more detailed instruction on new projects

• Work reviewed for sound reasoning and accuracy

Skills:

Having these skills will contribute to your success in the role:

• Excel - work with data managing customer lists. VLookups or pivot tables should be familiar to you

• Communication - creating and responding to emails in a professional manner

• Time management - excellent use of time management and the ability to stay focused on the tasks

EEO Statement:

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks

Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Minimum of 10+ years of Experience

Ability to travel to remote locations

You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.

Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language.

Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.

Supervisory Skills Require

• Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,
• Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs
• Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully
• Deliver Managed Services for the client
• Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies
• Formalize internal process to ramp-up expertise of resources
• Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies
• Manage Service Improvement activities as and when required
• Handle Escalation through to successful resolve
• Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity
• Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
• To provide infrastructure administration functions
• Providing on-site cover as part of a shift arrangement
• Support inline with contracted business working hours
• Provide site support in remote offices when required
• Being prepared to work out of hours when required
• Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
• Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
• Providing daily ticket updates to ensure users are fully updated on updates
• Move equipment associated with service requests, inline with health and safety guidelines
• Monitoring and mentoring team health and safety practices
• Performing asset inventory activities as needed
• End user training and guidance on the use of hardware and software
• This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
• Performs other duties as assigned

Skills Required

• Capable of installing, removing, maintaining, monitoring and inventorying vehicle technology.

• Must possess a diverse skill set that enables them to address a wide range of issues independently.

• Meet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment.

• Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges.

• Capable of deploying or redeploying required OS images and builds (as well as, future images/builds) on compatible legacy hardware (Example: Win10, Win7, etc.).

• Capable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners.

• Capable of ensuring device health is monitored, reported and remediated (DEX).

• Capable of maintaining OS currency using established processes leveraging Service Rings.

• Capable of performing Routine Technology Health Checks and capable of providing in-person services for items in the relevant service catalogue.

• Capable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles, according to the Customer’s testing procedures provided to Supplier.

• 24x7 availability, to be provided for the duration of the Major Incident.

• Capable of offering remote and on-site technical services (proactive and reactive) Smart Hands to the Customer and its associates.

• Capable of mobile devices support such as: Persona management, application access, device enrolment, OS maintenance and Device Firmware Updates (DFU).

• Possess the skills, qualifications, and experience necessary to perform the Contingent Person's Assignment Work to high professional standards.

• Have, as a minimum, the skill proficiency level, qualifications, and experience outlined in the relevant Job Profile, in the core skills for that Job Profile.

• Maintain current versions of the technical certifications listed for the relevant Job Profile and stay current with technology updates relevant to that Job Profile

• Will have the Skills, qualifications, and experience necessary to perform the Assignment Work to high professional standards, which are at least industry standard professional levels in accordance with the relevant Job Profile requirements and the defined Skills

• digital-first and AI enabled resolution strategy through multiple operational strategies at Customer locations with potential visits to other office locations.

• Event Support: Audio and Video Readiness, Event Planning, Communications

• VIP/Exec level support capability.

• Onsite and Field IT Operations: Vehicle Technologies, Smart Hands, Legacy Technologies, Storm Recovery Operations.

• IT Software/Hardware Asset Management.

• Issuing and acting on IT Incident and Request tickets that require higher trained individuals, including advanced software, hardware, and server related, etc.

Main Responsibilities include:

• Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
• Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
• Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates
• To provide infrastructure administration functions
• Providing on-site cover as part of a shift arrangement
• Support inline with contracted business working hours
• Provide site support in remote offices when required
• Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
• Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
• Providing daily ticket updates to ensure users are fully updated on updates
• Move equipment associated with service requests, inline with health and safety guidelines
• Performing asset inventory activities as needed
• End user training and guidance on the use of hardware and software
• Recommends and / or performs upgrades to end user devices
• This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
• Performs other duties as assigned

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Title: Ignition SCADA Developer / Support Engineer

Department: OT / Industrial Automation

Detroit, MI

Full Time

Onsite

Role Overview

Ignition SCADA Developer / Support Engineer in Industrial Automation team. support of real-time industrial dashboards, and operator interfaces using Ignition by Inductive Automation.

HMI/SCADA development, database integration, Documentation, and familiarity with PLC systems and OT networking. This role requires both hands-on technical development and post-deployment support.

Job Descriptions

1. Dashboard & HMI Development

• Design and build high-performance, scalable real-time dashboards using Ignition's Perspective modules.
• Create responsive web-based HMIs for Desktop.
• Utilize templates, tag bindings, scripting, and UDTs for modular and reusable design.
• Develop alarm dashboards, KPI visualizations, production monitoring screens, and operator control interfaces.

2. SCADA Configuration & Deployment

• Set up and configure Ignition Gateways (single and redundant systems), projects, and modules.
• Manage deployment pipelines for Ignition projects in development, staging, and production environments.
• Collaborate with IT/OT to configure OPC-UA, MQTT, and tag providers across distributed systems.
• Implement project versioning, backups, and rollback strategies using Git or Ignition’s project tools.

3. Database & Data Modeling

• Design, query, and optimize SQL databases (PostgreSQL, MSSQL, MySQL) for process data and reports.
• Build dynamic datasets from historical tag data, transactional systems, and ERP/MES interfaces.

4. Scripting & Logic

• Write Python (Jython) scripts for dynamic behavior and data processing.
• Develop Gateway Event and Tag Change Scripts.
• Use Ignition Expression Language and Python for custom logic, bindings, and calculations.

5. Document & Report Generation

• Design and generate project Documentation for HMI and SCADA
• Schedule and deliver reports via email, file export, or shared drives.
• Create compliance reports (batch, downtime, traceability, OEE) integrated with MES or third-party systems.

6. System Support & Maintenance

• Monitor SCADA performance, logs, tag usage, and database performance.
• Troubleshoot and resolve runtime errors, deployment issues, and integration bugs.
• Support Ignition platform.
• Create user guides, SOPs, and technical documentation for all developed solutions

Technical Skills

• Strong expertise in:
• OPC-UA, MQTT, and Modbus protocols
• PLC Integration (Rockwell, Siemens, or equivalent)
• Ignition Gateway configuration and deployment
• Solid understanding of:
• OT network topologies and SCADA architecture
• HMI/SCADA security best practices
• Data historian and time-series data management

Tools & Platforms

• Ignition by Inductive Automation (Core modules, Perspective, Reporting)
• Database Systems: PostgreSQL, SQL Server, MySQL
• Version Control: Git, Bitbucket, GitHub

Job Title: Systems Administrator 3

Duration: 06 Months Contract (Possibility of extension)

Location: Baltimore, Maryland 21240 (Onsite)

Payrate: $90-$100 per hour on w2 basis without any benefits

Clearance Type: Must have a current DoD Secret level security clearance

Work Schedule: 9/80A

Job Description:

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, we brings informed insights and secure technological solutions to enable strategic objectives. We're looking for innovators who can help us keep building our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining our shared mission, we will support you of expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. With us, you will have the resources, support, and team to do some of the best work of your career.

We're seeking a Windows Systems Administrator to join its Classified Solutions team in Linthicum, MD. Please note that the selected candidate will be required to work on-site, full-time at our Linthicum, MD campus - this is not a remote work opportunity.

Responsibilities:

• Perform as a Windows/VMware systems administrator.
• Experience operating under and managing systems within NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments.
• Experience with the creation and deployment of system images in an enterprise environment.
• Design, implement, and manage complex information systems to improve organizational efficiency and align with business goals.
• Design and implement VMware high-availability virtualized infrastructures.
• Maintain compatibility with existing architectures when implementing system enhancements.
• Develop and maintain Microsoft PowerShell scripts and Microsoft Group Policies.
• Maintain smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, PC desktop technicians, project managers, end users, and customer and IT management.

Basic Qualifications:

• Associate's degree and 10 years of relevant experience, or Bachelor's degree and 8 years of relevant experience, or a Master's degree and 6 years of relevant experience; a High School diploma or equivalent and 12 years of relevant experience may be considered in lieu of a completed degree.
• Candidates must have a current DoD Secret level security clearance
• Candidate will be required to obtain and maintain a Special Access Program (SAP/SAR) clearance as a condition of continued employment.
• Current Security +CE certification; maintaining the required certification will be a condition of continued employment.
• Experience managing Windows Server OS and domain architecture.
• Ability to support multiple networks, ensure necessary administration tasks are completed, and direct others as necessary.
• Ability to lift equipment weighing up to 40 pounds.
• Ability to work after hours and weekends as needed.

Preferred Qualifications:

• Bachelor's or Master's degree in information security related field.
• Experience operating under and managing systems within NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments.
• Experience installing, configuring, and maintaining computer hardware in a networked environment.
• Server management experience.
• Understanding basic networking, including subnets, routing, and VLANs; Cisco experience and/or certification.
• Linux Operating System experience and/or certification for current versions.
• VMWare experience with current version.
• Experience with the creation and deployment of system images in an enterprise environment.
• Experience with Certification & Accreditation process.
• DoD 8140 Certification in a primary OS (Windows, Linux).
• Ability to communicate effectively at all levels of the organization, with internal and external customers, in written and verbal format.

Thank you!

Quals--

TOP 5 SKILLSETS :Oracle database administration, versions 12.2 and 19c, on RedHat or Oracle Enterprise Linux Oracle DataGuard replication build and troubleshooting, versions 12.2 and 19c, especially switchover and failover via command line DGMGRL Oracle Recovery Manager (RMAN), versions 12.2 and 19c, on RedHat or Oracle Enterprise Linux, especially use of RMAN for initial instantiation of DataGuard replication Oracle Enterprise Manager, agent installation and target registration, version 13.5 preferred Ability to act as initial point of escalation for technical questions from lesser-skilled offshore resources on the same project

2026 IT Risk : Migration of Non-Production On-Premise Oracle Databases off Exadata X6