Salesforce Stock Jobs in Sharon
28 positions found
At MEDITECH, we sit at the nexus of healthcare and technology - two rapidly evolving industries. Account Executives play an essential role as a part of this growth. As an Account Executive, you will be responsible for marketing and selling our cutting-edge enterprise health record solutions and services to C-suite, boards, physician and nurse leadership, and other senior healthcare leaders at health systems, independent hospitals, and ambulatory healthcare networks.
Ultimately operating under the direction of the Regional Sales Director and with a focus at the following levels: C-suite, Physician, Clinical Nursing, Financial leadership, Account Executives maintain close relationships with all key stakeholders, helping to foster and cultivate opportunities for selling and strengthening partnerships with MEDITECH. As a member of our Sales team, your job would involve:
- Selling MEDITECH's standard solutions and services; maintaining overall responsibility for successfully executing each phase of the sales cycle
- Maintaining primary deal design responsibility which includes the assessment of an opportunity to ensure a clear understanding of business needs, competitive landscape, decision-makers, and influencers in order to define an overall engagement strategy
- Nurturing the primary contact with existing MEDITECH customers under your assignment. Proactively engaging with C-suite and clinical leadership, monitoring organizational changes of any kind, communicating with senior MEDITECH leadership on account status and level of MEDITECH EHR satisfaction
- Creating and following the blueprint for successful C-suite customer engagement in terms of sales standard benchmarks including annual strategic presentation to sites, consistent alignment of goals, cultivation of relationships, and keen awareness around any organizational change or shifts in dynamics
- Developing and maintaining a comprehensive understanding of all MEDITECH solutions and services
- Maintaining up-to-date knowledge and perspective on healthcare and technology industry issues and trends, specifically those which impact hospitals and health systems
- Maintaining active territory management and engagement to achieve assigned individual performance and bookings targets commensurate with division and regional goals
- Possessing a capacity to effectively deliver strategic MEDITECH presentations and overviews to senior-level audiences at customer and prospect organizations
- Ongoing utilization of Salesforce CRM solution to maintain accurate, timely, standardized account profiles and documented sales opportunities
- Ensuring the timely and accurate completion of responses to Requests for Information (RFIs) and Requests for Proposal (RFPs)
- Attending approved trade shows and regularly scheduled internal sales meetings and educational sessions
- Coordinating, staging, and engaging in the effective demonstrations of MEDITECH software solutions
- Presenting high-level software solutions and executive-level presentations, as assigned, to key buyers of influence at an executive level (physicians, nursing/quality, financial solutions)
- Ensuring a consultative approach to selling at all times
- Meeting or exceeding required bookings quota for this position
- Covering assigned territories, and traveling 50% of the time
Requirements
- Bachelor's degree required, along with 3-5 years of applicable direct sales or sales engineer experience
- Strong knowledge of MEDITECH and MEDITECH solutions preferred
- Exceptional written and verbal communication skills
- Exceptional presentation skills
- Proven track record of sales success in closing business, accompanied by a high degree of professionalism
- Strong customer engagement skills
- Ability to cultivate, nurture, and maintain strategic relationships with buying organizations
- Proven, consistent ability to deliver sales performance in bookings
- Proven ability to meet deadlines, targets, and booking goals as defined
- Passion for and understanding of healthcare industry initiatives and practices
- You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption.
Hiring salary range: $72,000 - $90,000 per year.
Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.
MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.
This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.
VP of Operations & Finance
Beacon Mechanical Services
Full-Time • On-Site / Hybrid
Compensation: $150,000 – $185,000 base + bonus + equity consideration
We are a rapidly growing mechanical services company with 20–50 employees and aggressive expansion plans across new geographic markets. As we scale, we need a seasoned operational and financial leader to build the infrastructure that supports our growth — someone who has done this before in a field services or trades environment.
The VP of Operations & Finance will report directly to the CEO and serve as a key member of the executive team, owning the operational backbone and financial health of the business as we expand into new regions.
• Lead market entry strategy and execution for new service territories
• Build and manage operational playbooks for launching new locations
• Identify, evaluate, and onboard local leadership in new markets
• Coordinate licensing, compliance, and regulatory requirements by region
• Own the company P&L, budgeting, forecasting, and cash flow management
• Implement financial controls, reporting cadences, and KPI dashboards
• Partner with external accountants and ensure clean monthly close processes
• Build job costing and profitability analysis by service line and region
• Evaluate and implement field service management, scheduling, and dispatch software
• Standardize and document operational processes to support rapid scaling
• Drive technology adoption across field teams to improve efficiency and visibility
• Build and manage vendor and subcontractor relationships
• Manage and grow an operations and administrative support team
• Work cross-functionally with sales, service, and field leadership
• Serve as a key cultural and operational voice in the leadership team
• 7+ years of progressive operations and/or finance leadership experience
• Proven experience scaling a field services, mechanical, trades, or similar business
• Track record of successfully opening or managing multiple geographic locations
• Strong financial acumen — comfortable owning a P&L and building financial models
• Experience implementing or optimizing field service management software (e.g., ServiceTitan, Salesforce Field Service, Jobber)
• Excellent leadership, communication, and organizational skills
• Background in HVAC, plumbing, electrical, mechanical contracting, or related trades
• Experience in a private equity-backed or owner-operated growth environment
• Familiarity with EOS/Traction or similar operating frameworks
• MBA or equivalent practical experience
• Competitive base salary: $130,000 – $175,000 depending on experience
• Performance bonus tied to company and operational KPIs
• Equity or profit-sharing consideration for the right candidate
• Full health, dental, and vision benefits
• Opportunity to be a foundational member of a fast-growing leadership team
• Direct access and partnership with the CEO
We are an equal opportunity employer and welcome candidates of all backgrounds.
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
- Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
- Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
- Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
- Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
- Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
Qualifications- High School Graduate or equivalent
- College experience preferred
- Minimum 1 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you coveredcheck it out today!
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.
Position Type: Hourly
Position Starting At: $15.50
Be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @ email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting.
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Assist customers with questions and recommendations
Manage sales transactions while working assigned cash register
Maintain security of cash and protect company assets
Keep the store well-stocked, and recover merchandise
Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
Other duties as assigned*
Skills and Experience:
High school diploma or equivalent is preferred
Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
Ability to follow instructions and interpret operational documents is required
Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
Excellent customer service and relationship management skills are required
Strong organizational and communication skills are required
Strong problem-solving and decision-making skills are required
Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
Employee Assistance Program
Retirement plans
Educational Assistance
And much more!
Clean Harbors in Stoughton MA is seeking a TRAVEL Class A CDL Driver (Hazmat) to operate a variety of heavy and light duty trucks/work equipment at our customer sites; some of the vehicles operated include vacuum trucks, Cuscos, guzzlers, and roll offs. This role is responsible for performing driving and non-driving duties on and off customer sites associated with hazardous waste clean-up.
Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.
Why work for Clean Harbors?
- Health and Safety is our #1 priority and we live it 3-6-5!
- Focus on maintaining sustainability and cleaning the Earth
- Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
- Own part of the company with our Employee Stock Purchase Plan
- Opportunities for growth and development for all the stages of your career
- Company paid training and tuition reimbursement
RESPONSIBILITIES
Key Responsibilities:
- Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
- Operate commercial trucks and assist field laborers when needed (team atmosphere where everyone helps)
- Operate a variety of Class A trucks
- Loading and unloading of trucks
- Manual labor on site to ensure fulfillment of customer needs
- Proper placarding of vehicles to meet Company and DOT requirements/regulations
- Maintain daily logs, time sheets, and various reports
- Follow all local, state (provincial) and federal compliance regulations and rules
- Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
- Safely observe all corporate operating guidelines and procedures
- Observe all company environmental health and safety operating guidelines
- Performs other duties as assigned
- By position, ability to be on call for emergency response on rotating basis every other week
- By position, site-remediation, equipment decontamination, and the handling of hazardous materials
QUALIFICATIONS
Required Qualifications:
- Valid Class A CDL
- Ability to obtain Hazmat and Tanker endorsement within 90 days of employment
- Ability to use various mobile devices
- Perform physical functions per job requirements
- Successfully complete a background check, drug test, and physical, by position
- Per OSHA's Respiratory Protection Standard, 29 CFR 1910.34, employees in positions requiring respirators are required to meet facial hair standards.
- Ability to work the TRAVEL TEAM-- 100% travel to various locations as needed per emergency response
Preferred Qualifications:
- Commercial driver experience
- Hazmat and Tanker endorsement
- Previous Hazmat experience
- Ability to operate a manual transmission
- Previous manual labor experience
Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact or 1-844-922-5547.
Clean Harbors is a Military & Veteran friendly company.
Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
*CH
Safety-Kleen in Marlborough,MA is seeking a Sales and Service Route Driver Trainee . This role will train to drive a Class B box truck to provide onsite service for parts washer machines, pick up containerized hazardous waste, and sell products/services in a defined route.
Safety-Kleen, a subsidiary of Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.
Why work for Clean Harbors?
- Health and Safety is our #1 priority and we live it 3-6-5!
- Focus on maintaining sustainability and cleaning the Earth
- Recruiting Pay range
- Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
- Own part of the company with our Employee Stock Purchase Plan
- Opportunities for growth and development for all the stages of your career
- Company paid training and tuition reimbursement
RESPONSIBILITIES
Key Responsibilities:
- Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
- May visit 10-12 customer sites per day
- Switch out 15- & 30-gallon drums of solutions
- Service parts washer machines and clean out sediment from sinks
- Up-sell at customer locations and generate new leads in the field
- Service automotive repair, fleets, and manufacturing type businesses
- Complete daily scheduled services, deliveries, and pick-ups in a timely manner
- Follow all local, state (provincial) and federal compliance regulations and rules
- Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
- Observe all company environmental health and safety operating guidelines
- Performs other duties as assigned
QUALIFICATIONS
Required Qualifications:
- Class B CDL
- Obtain Hazmat and Tanker endorsement within 90 days of employment
- Basic computer and math skills
- Good written and verbal communication skills
- Strong customer service skills
- Perform physical functions per job requirements
- Successfully complete a background check, drug test, and physical, by position
- Per OSHA’s Respiratory Protection standard, 29 CFR 1910.134, employees in positions requiring respirators are required to meet facial hair standards.
Preferred Qualifications:
- Strong customer service skills
- Commercial route driving experience (Class C or Non-CDL)
Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact or 1-844-922-5547.
Clean Harbors is a Military & Veteran friendly company.
Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
*CH
Safety-Kleen in Marlborough,MA is seeking a Sales and Service Route Driver Trainee . This role will train to drive a Class B box truck to provide onsite service for parts washer machines, pick up containerized hazardous waste, and sell products/services in a defined route.
Safety-Kleen, a subsidiary of Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.
Why work for Clean Harbors?
- Health and Safety is our #1 priority and we live it 3-6-5!
- Focus on maintaining sustainability and cleaning the Earth
- Recruiting Pay range
- Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
- Own part of the company with our Employee Stock Purchase Plan
- Opportunities for growth and development for all the stages of your career
- Company paid training and tuition reimbursement
RESPONSIBILITIES
Key Responsibilities:
- Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
- May visit 10-12 customer sites per day
- Switch out 15- & 30-gallon drums of solutions
- Service parts washer machines and clean out sediment from sinks
- Up-sell at customer locations and generate new leads in the field
- Service automotive repair, fleets, and manufacturing type businesses
- Complete daily scheduled services, deliveries, and pick-ups in a timely manner
- Follow all local, state (provincial) and federal compliance regulations and rules
- Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
- Observe all company environmental health and safety operating guidelines
- Performs other duties as assigned
QUALIFICATIONS
Required Qualifications:
- Class B CDL
- Obtain Hazmat and Tanker endorsement within 90 days of employment
- Basic computer and math skills
- Good written and verbal communication skills
- Strong customer service skills
- Perform physical functions per job requirements
- Successfully complete a background check, drug test, and physical, by position
- Per OSHA’s Respiratory Protection standard, 29 CFR 1910.134, employees in positions requiring respirators are required to meet facial hair standards.
Preferred Qualifications:
- Strong customer service skills
- Commercial route driving experience (Class C or Non-CDL)
Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact or 1-844-922-5547.
Clean Harbors is a Military & Veteran friendly company.
Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
*CH
Turn your shopping skills into extra income. Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shopper you unlock more earnings opportunities with DoorDash. Stay active during off-peak hours and no need to wait around for a restaurant preparing an order, becoming a Shopper with DoorDash puts you in control of your time and earnings.
Either as a side hustle or a full-time gig, being a Shopper with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Deliver more than just restaurant orders. Become a Shopper and deliver grocery, convenience, retail, alcohol and more—DoorDash offers diverse earning opportunities so you can maximize your time.
Control your time: Make cash during off-peak hours so you don’t have to schedule your day around the lunch or dinner time rush; don’t wait around for an order when you do the shopping.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Earn more: Get more cash per delivery on average compared to a restaurant delivery when you do the shopping.*
Quick and easy start: Sign up in minutes and get on the road fast.*
Basic Requirements
18+ years old** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Become a Shopper
Click “Sign UpApply Now” and complete the sign up process
Download the DoorDash Dasher app
Activate your Red Card in the Dasher app***
*Compared to a restaurant delivery order, based on average Dasher payouts nationwide while on a delivery. Actual earnings may differ and depend on factors like number of deliveries completed, time of day, location, and expenses.
*Subject to eligibility.
**Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
***The Red Card is a prepaid card used by Dashers to pay for items on Dasher Shop & Deliver offers. The card will automatically be funded prior to check out. Red Cards are not linked to Dasher bank accounts or related to earnings. This card is issued by Peoples Trust Company under license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
Pharmacist Career Opportunity
Valued for your Expertise as a Pharmacist Per Diem
Are you a dedicated and skilled pharmacist seeking a career that aligns with your values? Encompass Health, the nation's leading provider of in-patient rehabilitation, welcomes committed and skilled pharmacists seeking meaningful careers close to home and heart. As a Pharmacist, you'll ensure safe medication use, positively impacting patient well-being. Your expertise contributes directly to community health while offering opportunities to shape policies, develop clinical services, and integrate medication management into rehabilitative care. Join a team valuing professional growth, where your role involves making crucial management decisions and recommendations, exercising independent judgment. If you're passionate about leveraging pharmaceutical knowledge for positive impacts and professional fulfillment, explore this exciting opportunity with us.
A Glimpse into Our World
At Encompass Health, you'll experience the difference the moment you become a part of our team. Working with us means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing.
Starting Perks and Benefits
At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one, you will have access to:
- Affordable medical, dental, and vision plans for both full-time and part-time employees and their families.
- Generous paid time off that accrues over time.
- Opportunities for tuition reimbursement and continuous education.
- Company-matching 401(k) and employee stock purchase plans.
- Flexible spending and health savings accounts.
Become the Pharmacist you always wanted to be
- Overseeing daily pharmacy operations to meet customer and patient expectations.
- Contributing to the development of pharmacy-specific policies and procedures in compliance with Joint Commission and other regulatory agency regulations.
- Active participation in the interdisciplinary team, leveraging critical information for positive patient outcomes.
- Accurate interpretation, compounding, and dispensing of medication in adherence to legal and professional pharmacy standards.
Qualifications
- State pharmacy board licensure in good standing, for the state in which the hospital is located.
- Completion of a degree from an accredited pharmacy program or equivalent.
- 1 year of supervisory experience preferred.
IT Helpdesk & Support Manager
Exciting opportunity to join a growing Fortune 500 organization!
You will manage a team of 20+ IT Support Techs and will oversee the day-to-day operations across numerous locations in the NE. Your mission is to balance tactical daily operations with strategic process improvements.
This is a direct hire position.
You will be based in an area southwest of Boston (Canton/Norwood/Walpole general area) with oversight for locations in MA, MD, VA, and RI (potential future expansion to other NE states). You will travel to various locations, as needed (majority of travel will be day trips, with approx. 20% overnight trips).
Excellent benefits include: 10% target bonus, 401k match, stock awards, flex time, paid training, etc.
RESPONSIBILITIES:
- Lead, mentor, and supervise 20+ IT Support Techs and ensure the delivery of an exceptional IT Service Experience
- Manage daily Helpdesk operations, including staff schedules & workload distribution
- Ensure prompt response & resolution of incidents/service requests while monitoring ticket queues & performance metrics
- Establish & enforce Helpdesk policies, procedures, & SLAs
- Act as primary escalation point for complex or critical technical issues
- Identify recurring technical issues & implement root-cause solutions to improve stability
- Maintain & improve internal documentation, Knowledgebase, & SOPs
- Oversee onboarding & ongoing training programs for IT Technicians
- Prepare reports & executive dashboards re: Helpdesk performance, trends, improvement areas
- Coordinate with other IT teams to resolve system-wide problems & ensure compliance
- Collaborate with various depts. to ensure IT support alignment with business goals
REQUIRED:
- 1+ years as an IT Support/Help Desk Manager, including hire/fire responsibility
- 5+ years of hands-on IT Support or Helpdesk experience
- Strong technical understanding of IT systems, hardware, software, & networks
- Ability to mentor & train new IT Technicians
- Experience with ITSM systems & remote support tools
- Experience in data management & reconciliation
- Strong analytical, problem-solving, communication, & customer service skills
- Must have a driver mindset with a high sense of urgency in a fast-paced environment
- Must pass a background check & drug test (excluding THC)
- Must have a valid driver's license, reliable vehicle, & clean driving record
PREFERRED:
- ITIL certifications
- Budgeting & vendor management experience
- SLA & KPI management experience
- Cybersecurity compliance knowledge
W2 ONLY; NO 3rd Parties, C2C, or Visa Sponsorship