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Job Title: Data Analyst/Scientist
Duration: 12 months | Temporary to Hire
Location: Elgin, IL 60196
Worksite: Remote | 8:00 AM - 05:00 PM
Note: Preferred candidate will reside in Northern IL, but position is open to remote work in any US state (CST time zone).
Department Description
A world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission-critical digital mobile communication systems for Government & Public Safety Communications customers.
As a part of the Data Analytics team within the North America - Project Management Office (NA-PMO), you will be partnering with the Clients field organizations, finance, and Information Technology (IT) teams to initiate and support data-informed decision making in the underlying business.
Job Description
Responsibilities:
- Develop reports and dashboard to support various stakeholders such as finance, Procurement, IT and Sales
- Dashboard creation / visualization using Tableau, with Data extracted from Amazon Redshift and Snowflake.
- Perform predictive modeling and forecasting using Python, R and Tableau
- Design, extract and integrate data components from multiple sources, such as Amazon Redshift, Salesforce, Snowflake
- Design, develop, test, and maintain Google App Script projects for various applications within Google Workspace (Docs, Sheets, Forms, etc.)
- Driving and tracking the adoption of dashboards and reports to measure success; iterate as needed
- Detailed data validation to ensure directional accuracy
- Server license management and data access enablement as well as data visualization support
- Manage, update and document processes, websites, and training documentation.
- Drive the development of and deliver training on data sources/tools to enhance the end users' ability to analyze the business
- Ensure the delivery of complex data required to support the needs of predictive Modeling and Analytics
- Perform rigorous testing and post-validation publishing of reports
Basic Requirements
- Bachelor's Degree (Computer Science, Math, or Statistics) or equivalent
- 3+ years of data analytics and reporting experience
Required Skills:
- Excellent data visualization skills
- Solid experience in creating dashboard reporting in Tableau is a must for this position
- Hand-on experience with Tableau, SQL, Salesforce, Python, R, Google App Script, HTML and Power BI are required for this role
- Proficient in Microsoft Excel, Google Sheets and Access. Experience with designing, configuring, automating custom reports within these programs.
- Thorough understanding of data modeling and Extract, Transform, Load (ETL) processes.
Additional Preferred skills
- Experience with Smartsheet development.
- Excellent oral and written communication skills.
- Extremely detail-oriented and organized with a high level of commitment and follow-through.
- Ability to manage multiple priorities in a fast-paced, ever-changing environment.
- A motivated self-starter who can work both autonomously and collaboratively.
- Exceptional problem solving, critical thinking, and project management skills with the capacity and anticipation to adjust based on shifting deadlines and moving priorities.
6 Months Contract Will need to use personal equipment Responsibilities: Provide technical support to internal and external customers on company products, services, or processes.
Troubleshoot and resolve customer and employee issues for client products and online platforms.
Create and manage cases received through phone, email, and Salesforce cases.
Complete routine/daily requests.
Manage and complete long-term projects.
Manage multiple cases at one time, providing details and updates until resolved.
Work with customers to quickly get to the root of their problem.
Provide timely and accurate customer feedback.
Walk customers through a series of actions to resolve a problem.
Follow up with customers to ensure the problem is resolved.
Escalate to the correct team (technical, content, product management) for a resolution, then liaison between second level team(s) and the customer.
Provide support in the form of procedural documentation.
Keep team informed as new issues arise or processes are updated.
Support co-workers and promote a positive work environment.
Provide training to new employees on our various products/platforms.
Cross train on other products, systems, and processes.
Participate in product or system testing and review as required.
Requirements: Bachelor’s Degree OR High School diploma or GED and 2 years’ experience in a customer/technical support environment.
Experience working in a support center or equivalent environment.
Required Skills: General troubleshooting.
Computer/browser/network troubleshooting.
Ability to be proactive and prioritize issues.
Detail-oriented and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication, ability to articulate complex information clearly.
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
Ability to follow up and manage open cases until resolved.
Ability to work a flexible schedule.
Ability to adjust quickly to changing job duties and processes.
Preferred Skills: Degrees in MIS, Information Technology.
Benefits: Hybrid work environment with office locations in CA, TX, NY, MN, FL, IL.
Job Title:
Jr Buyer
Location (City, State):
Elk Grove Village, Hybrid
Industry:
Retail
Pay:
$28–$30 per hour
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is partnering with a well-established organization to identify a Sourcing / Buyer Assistant to support their procurement team. This role offers the opportunity to gain hands-on experience within a collaborative sourcing environment and could convert to a permanent position for the right candidate.
Job Description:
The Sourcing / Buyer Assistant will provide operational and administrative support to a procurement team responsible for managing vendor relationships, purchasing activities, and category data. This role is highly system-focused and will involve working with internal reporting, maintaining purchasing records, and assisting sourcing leaders with daily operational tasks.
Key Responsibilities:
- Provide administrative and operational support to sourcing team members
- Enter and maintain purchasing and item data within internal systems
- Generate reports and assist with basic data analysis to support sourcing initiatives
- Coordinate with internal teams to ensure product and item information is accurate
- Monitor supplier updates and follow up on outstanding requests or documentation
- Assist with tracking projects, purchasing programs, and promotional initiatives
- Help resolve discrepancies related to orders, data, or supplier information
- Support documentation and reporting for procurement activities
Qualifications:
- 1–2 years of experience in a corporate environment within supply chain, procurement, analytics, or a related operational role
- Bachelor’s degree strongly preferred
- Intermediate Excel skills including pivot tables and VLOOKUPs
- Experience with ERP or CRM systems such as SAP or Salesforce is a plus
- Strong attention to detail and ability to manage system-driven tasks
Perks:
- Opportunity to gain experience within a large, structured procurement team
- Exposure to sourcing processes and enterprise systems
- Hybrid work schedule
- Strong potential for long-term career growth within procurement and supply chain.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Job Title: Sales Account Manager
Location (city, state): Schaumburg, IL
Industry: Manufacturing
Pay: $60-65K based on experience
About Our Client:
Addison Group is hiring on behalf of our client, a growing and dynamic organization looking to expand its inside sales team. This is a great opportunity for someone with a few years' inside sales experience or a Sales Representative looking for a new role. Candidate should be looking to take the next step in a fast-paced, collaborative, and supportive environment with room for growth.
Job Description:
We’re seeking a driven Sales Account Management candidate to help increase revenue through proactive lead generation, customer engagement, and relationship management. This in-office position is based in Schaumburg, IL and includes regular outreach to potential customers. Candidates must be comfortable handling both inbound and outbound sales activities.
Key Responsibilities:
- Research and identify prospective customers using available sales tools
- Initiate contact with leads via phone, email, and virtual meetings
- Conduct product/service presentations and assess client needs
- Negotiate pricing and terms to close deals and meet/exceed targets
- Respond to inbound inquiries and manage warm leads efficiently
- Maintain accurate and detailed records in the CRM (Salesforce preferred)
- Build and maintain long-term client relationships for ongoing business
- Provide timely updates on sales activities, pipeline status, and client feedback
Qualifications:
- HS Diploma required
- 2-3 years of experience in customer service, inside sales, or business development
- Experience with CRM systems; Salesforce is a plus
- Must be able to work in Schaumburg office
- Ability to connect with customers and turn leads into sales
Perks:
- Permanent Hire
- Competitive compensation structure
- Comprehensive training and mentorship from senior sales leaders
- Clear path for career progression and advancement
- Friendly, team-oriented work culture
- Ongoing professional development and learning opportunities
Benefits:
- After 60 days, eligible for health, vision, dental and 401K
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
About The Company:
Private Client Select Insurance Services (PCSIS), is an independent managing general underwriter (MGU) majority owned by Stone Point Capital. Private Client Select Insurance Services protects the lifestyles and legacies of the most successful individuals across the U.S by providing robust risk management solutions and comprehensive coverage to preserve high-value assets. We understand their passions and are committed to preserving the lifestyle they built.
PCS employs approximately 420 staff members. The company has offices in New York, NY; Schaumburg, IL; and St. Petersburg, FL. PCS has a geographically diverse workforce and supports hybrid and remote business-based flexibility.
Job Summary:
The Strategic Relationship Manager will report directly to the Distribution Relationship Leader and will be responsible for overseeing and driving the growth, strategy, and performance of PCS insurance distribution partners. This role will strengthen broker and agency partnerships and ensure the delivery of tailored insurance solutions that protect the lifestyle and assets of HNW individuals. The successful candidate is an effective communicator who can align and influence internal and external stakeholders while building trust and commitment for PCS.
Key Responsibilities:
Strategic Relationship Management
- Contribute to the ongoing communication of the underwriting strategy, including large account targets to deliver growth and profitability to maximize distribution value.
- Execution of broker plans, benchmark wealth segments, monitor top producer progress to capitalize on growth opportunities.
- Monitor industry trends and competitive landscape to inform strategic decisions.
Partnership Management
- Build and maintain relationships with assigned brokers, agents, and distributors who specialize in HNW clientele.
- Identify distribution partners that align with PCS large account strategy and product offerings.
Sales Enablement
- Provide training and resources to ensure distributors understand the unique aspects of PCS HNW insurance products.
Client-Centric Solutions
- Collaborate with underwriting and clients to tailor offerings and unique insurance solutions.
Performance Management
- Monitor overall production of account pipeline, activity, prospects and customer acquisition through pipeline reporting and Salesforce application.
- Regularly review channel performance against growth objectives.
Additional Responsibilities:
- Work in collaboration with the Distribution Relationship Leader and other Field stakeholders on annual budgeting process.
- Collaborate with National Distribution Leader and Large Account Leader and Underwriting to generate and expand new and existing business opportunities.
Qualifications:
Experience
- 5+ years in personal insurance, with at least 2 years focusing on HNW client distribution.
- Proven track record of achieving sales and growth targets.
Skills
- Strong understanding of HNW client needs and luxury asset protection.
- Exceptional relationship-building and negotiation skills.
- Highly skilled in strategic development, business building, and project execution, with a proven ability to deliver key programs on time.
- Remarkable communication skills, including the ability to develop and present clear and concise analysis and recommendations to internal and external stakeholders.
- Keen business acumen and proven ability to dissect complex business issues, perform research and analysis and synthesize conclusions into a value-maximizing strategy.
- Applicants must be legally authorized to work in the United States and must not require employment-based visa sponsorship now or in the future.
Equal Employment Opportunity Policy:
PCS values and is fully committed to diversity and inclusion. It is the policy of PCS not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, nation of origin, race, religion, sexual orientation, gender identity, or veteran status.
Who we are. What we do.
We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.
In a nutshell:
The Customer Satisfaction Representative manages a designated customer portfolio within the region, acting as the main contact, assessing their needs, prioritizing tasks, and cultivating robust relationships to optimize service processes.
What you will be doing:
- Manage a specific customer portfolio within a defined region, serving as the primary point of contact
- Foster strong customer relationships, understand their business needs, and collaborate to enhance service processes for mutual benefit
- Assess customer needs and prioritize tasks, including triaging workload for hotline engineers
- Executes all activities in line with guidance from local management
- Responsible for processing day to day part sales and orders
Key tasks and Responsibilities:
- Customer Interaction Management: Serve as the initial point of contact for customer inbound inquiries, handling case logging, management, and follow-up.
- Coordination and Collaboration: Coordinate and collaborate with field service dispatchers and spare parts inquiries to ensure timely resolution of customer issues.
- Case Handling and Resolution: Manage end-to-end resolution of cases, including but not limited to identifying part numbers, creating orders, and confirming delivery times with customers.
- Spare Parts Logistics: Coordinate with the purchasing department to ensure timely delivery and distribution of parts for customer service needs. Confirm delivery times and dispatch status for spare parts from the central warehouse.
KPI's:
- Achieve overall company sales objectives and targets
- Business results measured by Customer Satisfaction (NPS), repeat machine sales, and after sales targets.
- Increase coverage of the ByCare Program
Key Skillset:
- Technical Proficiency: Strong general technical aptitude.
- Personal & Interpersonal Skills: Effective communication and rapport-building with customers. Clear explanation of mechanical issues and multitasking abilities.
- Adaptability and Flexibility: Quick learner adaptable to new challenges. Efficient multitasker with effective time management skills.
- Additional Skills & Requirements: Proficient in MS Office, SAP, and Salesforce systems. Background in electrical or mechanical engineering preferred, with field service or customer support experience beneficial.
Your education & experience:
- High School Diploma and 3-5 years of work related experience.
What's in it for you:
- PTO
- Benefits (Medical, Dental, Vision, STD/LTD)
- Life Insurance
- Paid Holidays
- 401k with 100% match up to 5%
People power our purpose:
Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
As much as we are in a technology business, human beings drive real change.
Interested?
Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.
We look forward to receiving your online application
About Goosehead
Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members. In 2012, we began franchising our business model. This role is for one of our successful franchise partners in Highwood, IL.
Job Summary
The team is responsible for new business revenue generation monthly and works to achieve these on an individual and team level. Account Executives are equipped with extensive training in Salesforce, sales process management, business development and more.
Principal Duties and Responsibilities
The primary responsibility of an Account Executive is to build a book of business through:
- Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
- Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.
Compensation Summary
The first year’s earnings potential ranges from $53,000 - $90,000, varying based on performance. Our compensation package slightly varies by agency but offers uncapped new business commissions and renewal commissions year-over-year. Renewal commissions provide passive earnings and can exponentially increase your annualized income. Additionally, top performers can qualify for an annual President’s Club trip.
Experience and Education
- Passing the state licensing exam, once hired
- Legally authorized to work in the United States
Required Skills and Abilities
- Exceptional written and verbal communication
- Experience in a fast-paced work environment
- B2B or B2C sales experience or related college major
- Competitive attitude
- Networking abilities
- Entrepreneurial spirit
- Problem-solving mentality
- Self-motivated, hands on, self-starter mindset that can do the work
- Strong time management
- Strong attention to detail and organization
Benefits Summary
- Benefit offerings vary per agency*
This job posting is for an opportunity at a Goosehead Insurance agency independently owned and operated by a local franchised Agency Owner. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will be submitted to the Agency Owner. If you are hired for this position, you also understand and acknowledge that the Agency Owner’s franchised business will be your employer, not Goosehead Insurance Agency, LLC, and that the Agency Owner is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling, and supervision.
To learn more about our job opportunities, apply here. We look forward to speaking with you!
Role & Responsibilities:
Identify, initiate, and develop new business across all of our core competencies,
Engage with clients that provide sustained and profitable revenue streams across multiple services.
Develop and execute a business plan that will achieve sales quota and budget as defined by the company.
Work closely with local, regional, and international operations staff to ensure customers’ needs and expectations are met.
Provide multiple logistics solutions for numerous entry points into accounts within our core competencies.
Update and manage all sales opportunities and activity into SalesForce.
Other duties as assigned by management.
Qualifications:
Bachelor’s degree preferred or equivalent work experience.
Minimum 10 years freight forwarding sales experience; operational freight forwarding experience a big plus!
Proven successful selling ability in a commission environment.
Strong negotiating skills with a strong business acumen.
Must be able to pivot and adapt to rapid and frequent changes addressing the needs of clients and goals of MEC.
Strong problem-solving skills with ability to develop new ideas and innovative solutions.
High drive and energy to manage multiple accounts while looking for new business opportunities.
Strong time management, organizational, and analytical skills.
Enthusiastic and passionate desire for continuous personal and professional development, training, and team building.
Strong business acumen with a keen aptitude to quickly assimilate new information.
Excellent organization, analytical, written, and oral communications skills.
Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
Ability to think creatively and strategically to solve complex problems.
Must be a confident self-starter who can develop effective business relationships, both internally and externally.
Candidates must be self-motivated, customer service oriented, and eager to ensure the success of MEC.
Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.
Excellent computer knowledge, advanced Microsoft Office proficiency.
MEC values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Sick, and Vacation. MEC reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.
This role focuses on maintaining, optimizing, and evolving the contact center technology to deliver exceptional customer service experiences, enable operational efficiency, and support business growth.
The manager will lead efforts to identify and implement AI and automation capabilities to streamline operations, enhance agent productivity, and improve customer engagement.
The manager will collaborate closely with IT teams, business stakeholders, and operational leaders to ensure seamless system performance, effective integration with enterprise applications, and alignment with organizational goals and customer service strategies.
Job Description JOB RESPONSIBILITIES: Provide leadership and direction to a team of professionals responsible for managing application.
Set clear goals, objectives, and performance expectations for the team.
Coach, mentor, and develop team members, enabling their professional growth.
Oversee day-to-day operations of assigned applications, ensuring reliability, performance, and security.
Collaborate with product owners, business analysts, and stakeholders to define and prioritize the product roadmap and deliverables.
Establish and enforce application governance practices, including change management, release management, and documentation.
Monitor application performance, availability, and scalability, taking proactive measures to optimize performance and minimize downtime.
Identify and implement optimizations, upgrades, and configurations to enhance system efficiency and functionality.
Act as a liaison between IT and other business units, facilitating effective communication and understanding.
Coordinate with IT teams and stakeholders for smooth project execution and post-launch support.
Identify opportunities to enhance existing applications or introduce new technologies to drive business efficiency and innovation.
Work with business intelligence and analytics teams to generate meaningful reports and insights on customer interactions, system usage, and performance metrics.
Foster a culture of continuous improvement within the team, encouraging innovative ideas and process enhancements.
10% domestic travel is expected for this role.
QUALIFICATIONS: Education Bachelor's degree in computer science, Information Technology, Business Administration or related field.
Relevant Work Experience 5–10 years of overall IT experience, with at least 3–5 years specifically in contact center technologies.
Hands-on experience managing CCaaS platforms (e.g., Genesys Cloud, NICE inContact, Amazon Connect, Five9, Cisco UCCE/UCCX, Avaya).
Experience with telephony infrastructure, SIP, VoIP, call routing, and network performance related to voice systems.
Familiarity with CRM integrations (e.g., Salesforce, Microsoft Dynamics 365) within the contact center environment.
Understanding of IVR design and implementation, call flows, and digital engagement (chat, email, SMS, social).
Experience with workforce engagement tools – WFM, QM, analytics dashboards.
Experience with automation, RPA, or AI/virtual agents in the contact center.
Familiarity with compliance/security frameworks relevant to voice/data handling (e.g., PCI, HIPAA, GDPR).
Preferred Qualifications Prior experience leading cross-functional teams, including vendor partners, system integrators, and internal support teams.
Proven ability to run IT operations for a contact center – ensuring uptime, performance SLAs, and issue resolution.
Experience managing project delivery, including upgrades, migrations, or new feature rollouts.
Budget planning and license/contract/vendor management related to contact center systems.
Experience collaborating with business stakeholders to translate service goals into technical solutions.
Exposure to contact center KPIs – ASA, AHT, FCR, CSAT – and how technology impacts these.
Excellent problem-solving, communication, and stakeholder management skills.
DISCLAIMER All duties and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position.
Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s)/manager(s).
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position: $134,000.00
- $201,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
This role is bonus and/or incentive eligible.
Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
For a more comprehensive list of our benefits please click here .
For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.
We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
Explore our Belonging page here .
Medline Industries, LP is an equal opportunity employer.
Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Salary: $65,000
- $75,000 per year A bit about us: The Lead Consumer Services Agent is responsible for guiding and monitoring a team of Consumer Services agents to ensure the delivery of exceptional customer service to both consumers and servicing companies.
This role plays a key part in maintaining operational excellence, supporting cross-departmental collaboration and driving continuous improvement initiatives.
Why join us? Location: Schaumburg, IL – 3 days/week on-site (T, W, Th) Target Salary: $65-75k+ depending on experience Full Benefits Growth Great Culture Job Details Duties and Responsibilities include but are not limited to the following: Provide an impeccable level of customer service to clients and servicing companies.
Field and resolve escalated client calls, emails, and tickets.
Field and resolve complex and escalated servicing company(s) calls, emails, and tickets.
Assist with onboarding and training new team members.
Review and score inbound calls for quality assurance (QA) purposes, providing detailed feedback to the Consumer Services Manager to support ongoing agent coaching and development.
Identify, document, and communicate best practices, providing informed recommendations to the department manager for process and procedural improvements as necessary.
Review and assist team with difficult client account maintenance, scheduled transactions, and audit files.
Maintain composure; even when juggling multiple inquiries, you remain conscious of our client’s financial situation and the fast‐paced needs of the servicing companies.
Excellent interpersonal skills, ability to build and maintain relationships with team members, clients, and consumers.
Independent, diligent self‐starter who is comfortable taking on a high level of responsibility.
Perform special research, analysis, and lead team projects as directed.
Develop an expert understanding of internal systems and the integrity of data that flows through them.
Participate in and lead team meetings to discuss current business updates, priorities, issues.
Perform daily duties in line with Information Security Policies and Procedures.
Ensure that Information Confidentiality, Integrity and Privacy is always maintained with processing information assets.
Qualifications and Required Skills High school diploma or Equivalent – GED / Associate’s degree or Higher is a plus 1+ years of team lead or relevant experience 3+ years of professional experience working with clients and customer service environment Excellent written, verbal and listening skills High degree of professionalism, integrity, and discretion Strong attention to detail and accountability for results Ability to manage multiple priorities and operate effectively in a fast-paced environment What Will Make You Stand Out Client-centric approach with a commitment to delivering exceptional service Proficiency with CRM systems, such as Salesforce, ClickUp, or Pipedrive.
Experience in a contact center and familiar with call center technology (CXone, Talkdesk, Five9) – Zendesk for ticketing Knowledge of the Debt Resolution industry Associate degree, Bachelor’s degree or some college coursework in business or communications Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
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