Salesforce Login Jobs in Glenview
5 positions found
6 Months Contract Will need to use personal equipment Responsibilities: Provide technical support to internal and external customers on company products, services, or processes.
Troubleshoot and resolve customer and employee issues for client products and online platforms.
Create and manage cases received through phone, email, and Salesforce cases.
Complete routine/daily requests.
Manage and complete long-term projects.
Manage multiple cases at one time, providing details and updates until resolved.
Work with customers to quickly get to the root of their problem.
Provide timely and accurate customer feedback.
Walk customers through a series of actions to resolve a problem.
Follow up with customers to ensure the problem is resolved.
Escalate to the correct team (technical, content, product management) for a resolution, then liaison between second level team(s) and the customer.
Provide support in the form of procedural documentation.
Keep team informed as new issues arise or processes are updated.
Support co-workers and promote a positive work environment.
Provide training to new employees on our various products/platforms.
Cross train on other products, systems, and processes.
Participate in product or system testing and review as required.
Requirements: Bachelor’s Degree OR High School diploma or GED and 2 years’ experience in a customer/technical support environment.
Experience working in a support center or equivalent environment.
Required Skills: General troubleshooting.
Computer/browser/network troubleshooting.
Ability to be proactive and prioritize issues.
Detail-oriented and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication, ability to articulate complex information clearly.
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
Ability to follow up and manage open cases until resolved.
Ability to work a flexible schedule.
Ability to adjust quickly to changing job duties and processes.
Preferred Skills: Degrees in MIS, Information Technology.
Benefits: Hybrid work environment with office locations in CA, TX, NY, MN, FL, IL.
We are seeking a detail-oriented and reliable individual to support our watch repair and shipping operations. This role focuses on processing repairs, assisting with parts and special orders, and ensuring shipments are handled accurately and on time. The ideal candidate will be organized, proactive, and comfortable working with multiple brands and systems.
Responsibilities
Order & Parts Support
- Assist sales associates with inquiries related to parts, straps, links, and availability.
- Place special and part orders across multiple brands (Rolex/Tudor, Patek, Breitling, Tag Heuer, Cartier, etc.).
- Research parts, pricing, and strap lengths using brand portals.
- Receive incoming parts (straps, buckles, links, gaskets, bracelets) and help process them for SKU assignment.
- Prepare and organize invoices and paperwork for processing.
Repair Processing & Shipping
- Receive and log watch repairs across 30+ luxury brands.
- Prepare watches for shipment, ensuring correct tagging, packaging, and documentation.
- Process shipments using Zing or coordinate pickups with Malca when needed.
- Follow specific brand requirements (e.g., Rolex WSC access, Patek Salesforce processing).
- Monitor and restock shipping supplies to ensure packaging accuracy and safety.
Client & Store Communication
- Assist with sending repair estimates to clients via email, phone, or podium for approval.
- Update repair/job tickets in Crystal once client approvals are received.
- Communicate with sales associates regarding repair statuses, order updates, and estimated timelines.
- Support client services with strap orders and watch intake questions.
- Help with transfers of jobs and parts between stores.
Tracking & Documentation
- Enter service costs into Crystal and maintain accurate records in Google Sheets.
- Process paperwork when watches return from service and prepare them for client pickup or store transfer.
- Assist with logging invoices and maintaining organized records for parts and repairs.
Qualifications
- Prior experience in shipping, logistics, or retail operations preferred.
- Strong attention to detail and accuracy.
- Ability to multitask in a fast-paced environment.
- Comfortable using tracking systems, spreadsheets, and brand portals (training provided).
- Excellent communication and organizational skills.
This job description is intended to describe the general nature and level of work being performed by the individual assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Management reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary to meet business needs.
Equal Employment Opportunity & ADA Statement
Razny Jewelers is an equal opportunity employer and complies with the Americans with Disabilities Act (ADA), as amended, and all applicable federal, state, and local laws, including the Illinois Human Rights Act. We are committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.
FLSA Classification
This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA) and applicable Illinois wage and hour laws. Classification and compensation are subject to review and may be modified as necessary to comply with applicable laws and business needs.
Razny is impacted by the use of Artificial Intelligence (AI) from vendors such as Indeed, Zip Recruiter, and LinkedIn as a result of these vendors' presentation of received resumes in their portal. All employment interviewing and hiring decisions are made by our employees.
About Goosehead
Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members. In 2012, we began franchising our business model. This role is for one of our successful franchise partners in Highwood, IL.
Job Summary
The team is responsible for new business revenue generation monthly and works to achieve these on an individual and team level. Account Executives are equipped with extensive training in Salesforce, sales process management, business development and more.
Principal Duties and Responsibilities
The primary responsibility of an Account Executive is to build a book of business through:
- Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
- Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.
Compensation Summary
The first year’s earnings potential ranges from $53,000 - $90,000, varying based on performance. Our compensation package slightly varies by agency but offers uncapped new business commissions and renewal commissions year-over-year. Renewal commissions provide passive earnings and can exponentially increase your annualized income. Additionally, top performers can qualify for an annual President’s Club trip.
Experience and Education
- Passing the state licensing exam, once hired
- Legally authorized to work in the United States
Required Skills and Abilities
- Exceptional written and verbal communication
- Experience in a fast-paced work environment
- B2B or B2C sales experience or related college major
- Competitive attitude
- Networking abilities
- Entrepreneurial spirit
- Problem-solving mentality
- Self-motivated, hands on, self-starter mindset that can do the work
- Strong time management
- Strong attention to detail and organization
Benefits Summary
- Benefit offerings vary per agency*
This job posting is for an opportunity at a Goosehead Insurance agency independently owned and operated by a local franchised Agency Owner. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will be submitted to the Agency Owner. If you are hired for this position, you also understand and acknowledge that the Agency Owner’s franchised business will be your employer, not Goosehead Insurance Agency, LLC, and that the Agency Owner is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling, and supervision.
To learn more about our job opportunities, apply here. We look forward to speaking with you!
This role focuses on maintaining, optimizing, and evolving the contact center technology to deliver exceptional customer service experiences, enable operational efficiency, and support business growth.
The manager will lead efforts to identify and implement AI and automation capabilities to streamline operations, enhance agent productivity, and improve customer engagement.
The manager will collaborate closely with IT teams, business stakeholders, and operational leaders to ensure seamless system performance, effective integration with enterprise applications, and alignment with organizational goals and customer service strategies.
Job Description JOB RESPONSIBILITIES: Provide leadership and direction to a team of professionals responsible for managing application.
Set clear goals, objectives, and performance expectations for the team.
Coach, mentor, and develop team members, enabling their professional growth.
Oversee day-to-day operations of assigned applications, ensuring reliability, performance, and security.
Collaborate with product owners, business analysts, and stakeholders to define and prioritize the product roadmap and deliverables.
Establish and enforce application governance practices, including change management, release management, and documentation.
Monitor application performance, availability, and scalability, taking proactive measures to optimize performance and minimize downtime.
Identify and implement optimizations, upgrades, and configurations to enhance system efficiency and functionality.
Act as a liaison between IT and other business units, facilitating effective communication and understanding.
Coordinate with IT teams and stakeholders for smooth project execution and post-launch support.
Identify opportunities to enhance existing applications or introduce new technologies to drive business efficiency and innovation.
Work with business intelligence and analytics teams to generate meaningful reports and insights on customer interactions, system usage, and performance metrics.
Foster a culture of continuous improvement within the team, encouraging innovative ideas and process enhancements.
10% domestic travel is expected for this role.
QUALIFICATIONS: Education Bachelor's degree in computer science, Information Technology, Business Administration or related field.
Relevant Work Experience 5–10 years of overall IT experience, with at least 3–5 years specifically in contact center technologies.
Hands-on experience managing CCaaS platforms (e.g., Genesys Cloud, NICE inContact, Amazon Connect, Five9, Cisco UCCE/UCCX, Avaya).
Experience with telephony infrastructure, SIP, VoIP, call routing, and network performance related to voice systems.
Familiarity with CRM integrations (e.g., Salesforce, Microsoft Dynamics 365) within the contact center environment.
Understanding of IVR design and implementation, call flows, and digital engagement (chat, email, SMS, social).
Experience with workforce engagement tools – WFM, QM, analytics dashboards.
Experience with automation, RPA, or AI/virtual agents in the contact center.
Familiarity with compliance/security frameworks relevant to voice/data handling (e.g., PCI, HIPAA, GDPR).
Preferred Qualifications Prior experience leading cross-functional teams, including vendor partners, system integrators, and internal support teams.
Proven ability to run IT operations for a contact center – ensuring uptime, performance SLAs, and issue resolution.
Experience managing project delivery, including upgrades, migrations, or new feature rollouts.
Budget planning and license/contract/vendor management related to contact center systems.
Experience collaborating with business stakeholders to translate service goals into technical solutions.
Exposure to contact center KPIs – ASA, AHT, FCR, CSAT – and how technology impacts these.
Excellent problem-solving, communication, and stakeholder management skills.
DISCLAIMER All duties and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position.
Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s)/manager(s).
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position: $134,000.00
- $201,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
This role is bonus and/or incentive eligible.
Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
For a more comprehensive list of our benefits please click here .
For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.
We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
Explore our Belonging page here .
Medline Industries, LP is an equal opportunity employer.
Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Senior Production Planner – Role Summary
Primary Responsibilities
Production Planning
- Manage Oracle Print and Fulfillment workflow processes, including project creation and tracking.
- Monitor and maintain the Production Planning Outlook inbox; prioritize and route requests effectively.
- Perform document merging using Printshop Mail.
- Utilize Excel for data management, reporting, data visualization, and advanced analytical functions.
- Apply supply chain knowledge to printing and fulfillment operations, ensuring timely coordination.
- Manage packaging (overpack) supplies for onsite and external packager locations.
Print Production
- Coordinate core pack label print requests.
- Coordinate core pack slide label print requests, including support for China-based needs.
Supplier Support
- Participate in packager check-in meetings; track updates and complete assigned action items.
- Address packaging assignment questions and support form-fitting validation.
- Assist with forecasting, ordering, and tracking packaging materials across all packager partners.
System Support
- Maintain PIM updates and support data validation for Dynamics 365 migration, including:
- Product filter codes
- Routes
- Bills of Material (BOM)
- Maintain working knowledge of container build templates.
- Process off-cycle movement journals with accuracy and timeliness.
Inventory Management
- Manage and fulfill ad hoc overpack requests as needed.
Required System Access
- Oracle – CAP Project Super User & CAP iProcurement
- Scores
- Dynamics 365
- Salesforce
- FileShare
- Outlook & Teams
- OpenText Output Manager (VPOM)
- Product Inventory Manager (PIM)
Key Skills & Competencies
- Strong attention to detail
- Excellent organizational skills
- Effective written and verbal communication
- Ability to work cross-functionally with suppliers, planners, and internal teams
- Proficiency in data analysis and workflow management
Work Requirements
- Onsite: 5 days per week
- Schedule: 8:00–4:00 or 9:00–5:00 (30‑minute lunch)
- Weekly Hours: 37.5
