Salesforce Login Jobs in Floyds Knobs Floyd County In Remote
33 positions found — Page 3
This role supports interdisciplinary care teams serving individuals with complex medical, behavioral health, and social needs, including people experiencing homelessness, serious mental illness, substance use disorders, chronic disease, and socioeconomic instability.
The Clinical Consultant – RN partners with Care Managers, Behavioral Health clinicians, Primary Care Providers, hospitals, Managed Care Plans, and community-based organizations to ensure high-quality, whole-person, and evidence-based care.
This position plays a critical role in care planning, clinical decision-making, transitions of care, medication management, quality improvement, and staff development while addressing social determinants of health and system barriers to care.
Essential Duties and Responsibilities Clinical Oversight & Consultation Provide clinical support and consultation to Care Managers, and interdisciplinary care teams across care management programs.
Serve as a clinical resource for chronic disease management, medication monitoring, and complex case review.
Guide staff in ensuring member safety and provide immediate consultation and escalation support for high-risk clinical situations.
Ensure clinical services align with evidence-based practices, regulatory standards, and program contracts, including requirements with Managed Care Plans (MCPs).
Care Planning & Coordination Provide clinical oversight and tracking of comprehensive intake assessments.
Participate in the development, review, and approval of patient-centered care plans, including initial plans and required updates.
Monitor progress toward care plan goals and recommend adjustments based on clinical findings and data.
Collaborate with Primary Care Providers, Behavioral Health clinicians, specialists, ACOs, MCOs, hospitals, and community partners to ensure services outlined in care plans are delivered.
Coordinate hospital admissions, discharges, and transitions of care to promote continuity, safety, and prevent avoidable readmissions.
Perform timely medication reconciliation following transitions of care and support medication adherence.
Data, Quality Improvement & Compliance Use data to evaluate outcomes of targeted interventions and assist in modifying care plans and care strategies accordingly.
Participate in quality improvement initiatives, audits, peer reviews, and program evaluations conducted by internal leadership, health plans, or external administrators.
Monitor continuous quality improvement measures through documentation review, clinical consultation, and chart audits.
Oversee charting and documentation standards to ensure compliance with contracts, program requirements, and organizational policies.
Documentation & Systems Complete and review care plans, assessments, and case notes using required systems (e.g., Salesforce, EHRs, or health plan platforms).
Maintain accurate, timely, and compliant documentation using SMART format where applicable.
Ensure confidentiality and compliance with HIPAA and all applicable federal and state regulations.
Staff Development & Team Collaboration Provide staff development training, coaching, and clinical guidance for care management staff.
Participate in weekly, bi-weekly, and monthly interdisciplinary care team meetings to review client progress, evaluate program effectiveness, and develop strategies to enhance care delivery.
Present cases and clinical insights during scheduled case conferences.
Attend required trainings, webinars, meetings, and conferences to maintain clinical excellence and program knowledge.
Support and expand programming that addresses social determinants of health and strengthens connections to community-based organizations.
Promote monthly health promotion topics and materials aligned with program priorities.
Expectations & Professional Standards Prioritize client health, safety, dignity, and self-determination.
Communicate with professionalism, tact, and cultural humility.
Demonstrate the ability to work under pressure and manage multiple complex priorities.
Maintain strict confidentiality and ethical standards.
Adapt effectively to change and support continuous improvement.
Model openness, honesty, accountability, and teamwork.
Demonstrate sensitivity to cultural, linguistic, and socioeconomic diversity.
Adhere to organizational safety policies, compliance standards, and guiding principles.
Required Qualifications Active and unrestricted Registered Nurse (RN) license in the State of California, in good standing.
Experience working with vulnerable populations, including individuals with histories of trauma, homelessness, substance use disorders, serious mental illness, or socioeconomic stress.
Strong clinical assessment, critical thinking, and problem-solving skills.
Comfort working autonomously in community-based and outreach settings.
Experience using data to track outcomes and measure performance.
Basic computer proficiency, including email, spreadsheets, and electronic documentation.
Valid California Driver’s License and proof of auto liability insurance meeting state of California minimum requirements.
Knowledge and applied practice of HIPAA compliance and healthcare regulations.
Preferred Qualifications Bilingual in English and Spanish.
Partners in Care Foundation is an equal opportunity employer.
We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race (including hair texture and protective hairstyles, such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation, pregnancy (including childbirth, lactation/breastfeeding, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics, as well as those of family members), veteran status, uniformed service member status, gender, gender identity, gender expression, transgender status, arrest or conviction record, domestic violence victim status, credit history, unemployment status, caregiver status, sexual and reproductive health decisions, salary history or any other status protected by federal, state, or local laws.
All qualified applicants will receive consideration for employment and reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.
Remote working/work at home options are available for this role.
Company: PRE-US
Location: The Lakes, Nevada, 88901
Ref #: 116716
Pay Rate: $33.66
Experience/skills and/or location may influence position wage rate
Function: Merchandising
Employment Duration: Full-time
Benefits:
- Medical, dental and vision insurance
- Company-paid life insurance, short-term and long-term disability
- 401k program
- Generous Paid Time Off (PTO) program
Function: B2B Sales
Employment Duration: Full-time
Description and Requirements
As a Strategic Payments Sales Representative, you will drive acceptance of a major credit card brand among medium to large merchants across key verticals such as utilities, insurance, property management, and healthcare. Acting as a trusted advisor, you will engage decision-makers, uncover opportunities, and close acceptance gaps through strategic outreach, research, and problem-solving.
What is in it for you?
- Represent a globally recognized credit card brand.
- Competitive salary and comprehensive benefits.
- Join a results-driven, collaborative team with a strong growth mindset.
What will you do?
- Represent the client with professionalism and credibility at all times.
- Proactively engage merchants via calls, emails, and on-site visits to educate, influence, and drive acceptance.
- Conduct research and leverage systems to identify acceptance gaps and develop actionable strategies.
- Collaborate with businesses to resolve technical challenges and ensure seamless onboarding.
- Build and maintain relationships with key stakeholders and decision-makers.
How will you succeed?
- Comfortable communicating with senior-level contacts at large organizations.
- Persistent and resourceful in gathering information and overcoming obstacles.
- Strong organizational skills to manage priorities and territory effectively.
- Proficient in Salesforce and adept at using data and systems to inform strategy.
What experience should you have?
- Proven success in Merchant Services or related B2B sales roles.
- ISO processing background preferred.
- Experience managing a territory and driving results.
- Exceptional problem-solving and influencing skills.
- Strong phone and email communication abilities.
- Customer-focused mindset with a consultative approach.
- Proficiency with Microsoft Office Suite.
Equal Opportunity Employer (Disabled, Veteran) | Under applicable requirements, such as the San Francisco FCO and the Los Angeles FCHIO, we consider for employment qualified applicants with arrest and conviction records or criminal histories | E-Verify Employer *Acosta Group, in good faith, believes that any posted range of compensation is the accurate range for this role at the time of this posting. Acosta Group may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.
Remote working/work at home options are available for this role.
The Clinical Affairs Manager will provide clinical expertise, insight, and support to clinical end-users, clinical sales specialists, sales team, Regulatory, Engineering, marketing, and other corporate departments on safe and effective use of the Teleflex Medical product portfolio with primary emphasis on the Coronary/Structural Heart franchise. This position will support the appropriate clinical application of the Coronary/Structural Heart franchise via didactic, web-based, and teleconference education, and understanding of these products and best practices. Clinical support will be provided to physicians, nurses, techs, etc., to include support for live cases/proctorships in the therapeutic areas related to focus products. The Clinical Affairs Manager will drive innovation by identifying product attributes necessary to expand into new markets, or capitalize on new clinical applications; identify new, clinically driven product and market opportunities; and perform other related duties as required. Provide support during society engagements, facilitating the exchange of scientific information in close collaboration with CMA leadership and the broader clinical affairs interventional team.
Customer Experience Representing Teleflex in a customer-facing position is a tremendous responsibility and opportunity. All CMA colleagues are expected to perform with the highest levels of professionalism, service, and ethics to strengthen the Teleflex brand and relationship with our customers. Continuous Improvement - Demonstrates initiative and critical thinking to identify, prioritize process and performance gaps. Develops solutions to deliver improved results. Exemplifies continuous improvement thought processes and focus. Culture and Values Exemplifies Teleflex values and ensures a fair, open, and productive climate that is engaging, ethical, and legally compliant. Strives to work effectively across boundaries in a complex matrix environment. Identify and support BU field efforts for the Coronary/Structural Heart franchise through clinical and educational customer needs assessment, product and procedural training, live case coverage, and assist with customer follow-up for ongoing clinical support as needed. Maintain and develop expertise on the Coronary/Structural Heart Interventional product portfolio related to the specific clinical specialty area and expertise. Identify and expand the customer base through professional networking, consultation related to best practices and the appropriate clinical use of Teleflex products, and timely professional follow-up. Support Coronary/Structural Heart educational programs with aligned educational goals and needs of the Interventional Business Unit. Support scientific exchanges of information with medical societies. Pre-conference & in-booth educational programs, meetings with scientific committees, education grant support, and research submissions (in collaboration with the Global Research & Scientific Services team). Off-label support for Teleflex products in accordance with Teleflex policy & local legal regulations
Manage utilization of HCPs in accordance with Teleflex IPPs. Coordinate efforts between cross-functional partners, including Medical Affairs, Global Research & Scientific Services, marketing, and R&D. Coordinate, participate, and manage educational, scientific activities at identified local, regional, and national trade shows/exhibitions. Serve as part of the CMA clinical expert team on product applications and troubleshooting when interfacing with SBU Leadership, Clinical Sales Specialists, and Teleflex team members. Participate as a clinical expert on project teams, committees, and in meetings with various corporate departments to provide guidance as to the clinical perspectives for the Coronary/Structural franchise. Build and support infrastructure for speaker programs supporting Teleflex Academy, webinars, training content, and programs. Coordinate and participate in content development and review of education material as needed by IA BU or CMA. Manage all business-associated administrative tasks and responsibilities to support job-related activities, to include strict adherence to the Teleflex Medical T&E policies and procedures, timely filing of required and/or requested reports, and documentation of activities via approved documents and forms. Adhere to applicable Teleflex IPPs, Teleflex Code of Ethics, and all Company policies, rules, procedures, and housekeeping standards.
Bachelor's degree is required, preferably in clinical, biology, health sciences, or engineering. Procedural experience within Interventional Cardiology and/or Structural Heart Possess a minimum of five years' clinical exposure in the medical field in the Cardiology environment. Medical Device industry supporting Clinical and Medical Affairs, strongly preferred. Proficient in Microsoft Word, Excel, and PowerPoint required; SalesForce experience preferred.
Remote working/work at home options are available for this role.
Company Overview:
Cardio Partners, a division of Sarnova, is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest (SCA). Cardio Partners offers complete cardiac solutions to our customers including equipment, consultation, end-to-end training, and program management. As an authorized master distributor of all FDA-approved defibrillator devices, the company provides customers the best-in-class value for new and recertified equipment. Customers’ emergency preparedness needs are met via Cardio Partners’ nationwide CPR training courses and state-of-the-art program management services.
Responsibilities and Qualifications
Summary:
As a Strategic Account Executive, you will own, protect and grow long-term relationships with existing large, high-value, complex enterprise clients, including Fortune 500 companies. These accounts are long-term contracted customers and represent a significant portion of our revenue, requiring a proactive, consultative and detail-oriented approach to ensure satisfaction, retention, and growth. Your role involves providing exceptional customer service, administrative support, and presenting white-glove, consultative solutions to senior-level customer stakeholders.
Organizational Impact:
This role is pivotal in maintaining and growing revenue from our most important clients, ensuring long-term partnerships and loyalty. By delivering a white-glove service experience and identifying upselling opportunities, you will contribute to overall customer satisfaction and revenue growth.
Essential Duties and Responsibilities:
- Serve as the primary point of contact for assigned strategic accounts, ensuring a high level of client satisfaction and engagement
- This role follows a land‑and‑expand model, with approximately 70% focused on strategic account management and 30% on identifying and driving growth opportunities within existing accounts
- Manage all aspects of client relationships, including inquiries, administrative tasks, and escalations, with professionalism and urgency
- Coordinate complex, large-scale deployment of products or services with external and internal partners
- Identify and promote upselling opportunities for additional products and services that align with client needs
- Develop and execute account plans that support client objectives while driving incremental revenue for the company
- Coordinate with internal teams, such as Customer Success, Operations, and Product Development, to deliver seamless support and solutions to clients
- Conduct regular check-ins, business reviews, and performance reporting for clients to reinforce value and strengthen relationships
- Ensure contract compliance and assist with renewals or amendments as necessary
- Maintain detailed records of client interactions, product usage, and sales activity in CRM systems
- Stay informed about industry trends, competitor offerings, and client business developments to anticipate needs and provide proactive solutions
- Represent the company at client events, trainings, and industry gatherings to reinforce relationships and promote additional offerings
- Collaborate with sales leadership to refine account management strategies and share client feedback for continuous improvement
- Nationwide travel to meet with customers, attend events, or other business related reasons is required. Travel expectation is 30% per month.
- Additional job duties as assigned
Skills/Experience Required:
- Education: Bachelor’s degree in business, sales or marketing
- 5+ years of experience in account management, client success, or consultative/solution-based sales roles, preferably with large enterprise clients
- Proven track record of managing high-value accounts and delivering exceptional customer service
- Ability to effectively manage and sell complex, consultative solutions that require aligning products, services, and stakeholders to meet broader customer objectives
- Ability to identify upselling opportunities and present tailored solutions to clients
- Excellent interpersonal and communication skills, with the ability to build trust and influence senior-level stakeholders
- Strong organizational skills and attention to detail, with the ability to manage complex administrative tasks effectively
- Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite
- Self-motivated, proactive, and able to work independently in a fast-paced environment
- Sound judgment and analytical skills with demonstrated ability to analyze complex issues and develop alternative solutions
- Entrepreneurial mindset with the ability to proactively identify challenges, think critically, and develop solutions in collaboration with internal partners Effective time management and organizational skills
- Strong written communication skills with ability to prepare clear, concise business proposals
- Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
#CardioPartners
Remote working/work at home options are available for this role.
Associate Director, Online Learning Job Summary:
We’re looking for an Associate Director, Online Learning to join an Association in Washington, DC. This is a contract-to-hire opportunity that will require you to work onsite three (3) days per week. As the Associate Director, you will work in conjunction with departmental leadership to implement the department’s strategic vision and oversight of the Division-wide online and blended learning initiatives and content development. The position requires experience in instructional design and education program development across different modalities, working closely with subject matter experts, procuring, and managing external vendors and partnering organizations, and measuring business impact and effectiveness of deployed learning solutions.
Associate Director, Online Learning Responsibilities:
- Support the Director in executing the department’s vision, strategy, and development of accredited online learning initiatives.
- Lead and support the instructional design team to deliver high-quality online learning programs that meet or exceed departmental performance metrics.
- Recruit and collaborate with psychiatrists, subject matter experts, allied organizations, and internal stakeholders to identify knowledge gaps and develop educational content.
- Manage the full lifecycle of online learning activities, including planning, development, launch, review, and renewal within the Learning Management System (LMS).
- Develop and oversee project plans for online learning initiatives, ensuring milestones, timelines, and budgets are met.
- Ensure all educational activities adhere to accreditation standards, compliance requirements, and quality control processes.
- Track and analyze LMS data and program performance metrics to measure success, identify learner insights, and support strategic planning.
- Produce reports on Learning Center activity and provide required learner and program data to external partners and accrediting organizations.
- Oversee vendor relationships and external solutions to ensure alignment with project objectives, timelines, budgets, and deliverables.
- Develop and maintain standard operating procedures, workflows, and a customer service model that supports efficient team operations and stakeholder support.
- Manage the Online Learning Help Desk and escalation processes to ensure timely resolution of technical and user issues.
- Collaborate with marketing and communications teams to support promotion and outreach for online learning programs.
- Research and recommend best practices and emerging trends in online learning, instructional design, and digital education.
- Supervise and mentor the LMS Administrator and provide coaching and guidance to junior staff members.
- Provide administrative and operational support for committees and other departmental initiatives as needed.
Associate Director, Online Learning Qualifications:
- BA/BS and at least 5-7 years of relevant experience.
- Experience with managing complex projects with demonstrated success in meeting deadlines, managing vendors, and managing related budgets.
- Strong decision-making and problem-solving skills; proven research skills to gather data, best practices, and points of view to ensure sound judgment.
- Experience working in associations industry is preferred.
- Experience with adult educational and/or healthcare programs is preferred.
- Excellent communicator capable of providing leadership to individuals and groups.
- Self-motivated, able to work independently, and shows attention to detail.
- Knowledge of how websites operate (i.e., databases, APIs, and content management systems).
- Demonstrated experience with computer-based and/or software-as-a-service (SaaS) tools such as podcast platforms, Salesforce, HTML, Captivate, Articulate 360 suite of programs, Microsoft 365, Adobe Premiere, Vimeo, Zoom, GoToWebinar, and/or other graphic and media design/production tools.
Remote working/work at home options are available for this role.
The role involves translating business requirements into technical architecture, leading implementations, and providing guidance across Sales Cloud, Service Cloud, and Experience Cloud environments.
Must Have skills: Salesforce Salesforce integration Salesforce security Service cloud Key Responsibilities: Design scalable Salesforce architecture, including data models, integrations, security, and user experience.
Collaborate with stakeholders to gather requirements and translate them into functional designs and user stories.
Provide technical leadership on declarative solutions (Flows, configurations) and programmatic development (Apex, LWC).
Lead solution implementation, including integration, data migration, testing, and deployment.
Act as a trusted advisor to business and technical teams, ensuring best practices and platform optimization.
Stay current with Salesforce releases and innovations to recommend improvements.
Required Skills: 10+ years of Salesforce experience.
Strong expertise in Salesforce Clouds (Sales, Service, Experience).
Hands-on experience with Apex, Lightning Web Components (LWC), APIs, and integrations.
Experience with data modeling, data migration, and enterprise architecture.
Excellent communication and stakeholder management skills.
Remote working/work at home options are available for this role.
Sr. IT Project Manager – Salesforce/Hybrid/Direct Hire 5006
Tier4 Group is seeking a strategic, high‑impact Senior Project Manager who thrives on understanding the why behind every project and translating business needs into clear, actionable delivery plans. You’ll join a fast‑paced Technology team where purpose, clarity, and execution discipline are essential.
This role requires someone with proven Salesforce migration experience, exceptional communication skills, and the ability to drive complex projects while keeping teams aligned on outcomes—not just tasks.
What You’ll Do
Lead Projects with Purpose & Clarity
- Develop project plans rooted in a deep understanding of business objectives and user impact
- Clearly communicate the why behind decisions, priorities, and approaches
- Translate strategic goals into measurable milestones and delivery timelines
Drive End-to-End Delivery
- Oversee all phases of project execution (planning, build, testing, deployment, stabilization)
- Track progress, manage dependencies, and proactively address gaps
- Provide timely, clear status updates tailored to both technical and business audiences
Manage Risks & Issues with Business Context
- Identify, document, and manage risks and issues
- Communicate impacts in terms of business value and customer outcomes
- Drive accountability with owners and action plans
Enable Team Performance & Remove Barriers
- Facilitate cross-team collaboration and remove roadblocks
- Foster a clear, purpose-driven environment where teams understand why their work matters
- Ensure alignment between business partners, developers, and leadership
Champion Agile Ways of Working
- Lead Agile ceremonies with a focus on transparency, learning, and continuous improvement
- Guide teams through effective standups, retrospectives, grooming, and prioritization
- Ensure Agile practices are being used to deliver value—not just followed as process
Additional Responsibilities
- Lead Salesforce migration and/or enhancement projects
- Manage two or more Agile delivery projects simultaneously
- Perform other related duties as needed
What You Bring
Required Experience
- 5+ years of Project Management experience (8+ preferred)
- Hands-on Salesforce migration experience (required)
- Proven ability to manage multiple concurrent projects using Agile methodologies
- Strong ability to understand and articulate the why behind initiatives
- Excellent communication skills—able to explain complex topics to both technical and non-technical audiences
- Experience working with third-party development or infrastructure partners
- Proficiency with tools such as Jira and Confluence (Atlassian suite)
Preferred Skills
- Experience supporting or working within a lightweight PMO or structured project delivery environment
- Experience with value-based prioritization or intake processes
Remote working/work at home options are available for this role.
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries about this opportunity, please contact our Talent Specialist, Amit, at 224 507 1290 Title: Email Developer/Digital Designer
- Hybrid Location: Bolingbrook, IL (Local candidates only) Duration: 6 Months Note: Portfolio is a Must-Have for this role This is a hybrid role.
6x onsite in Bolingbrook per month Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered.
GENERAL SUMMARY The Email Developer/Digital Designer will develop and execute a range of email campaigns-including promotional, triggered and transactional-using Salesforce Marketing Cloud, Movable Ink, and other automation tools.
This role collaborates with cross-functional teams, including Email Marketing, Member Marketing, Loyalty, CRM, and the Digital Design team.
The ideal candidate is highly organized, self-sufficient and possesses strong communication and problem-solving skills.
PRINCIPAL DUTIES and RESPONSIBILITIES Build email campaigns using Salesforce Marketing Cloud, Movable Ink and related tools Edit and troubleshoot design/code during the proofing process across all platforms (Figma, Salesforce, Movable Ink) Ensure all work aligns with brand guidelines and style conventions Partner with Email Marketing to understand deployment schedules Manage multiple projects, meet deadlines and maintain high-quality output Stay current on email best practices, ESP capabilities and emerging technologies Provide creative and innovative solutions to improve campaign performance Participate in ongoing process improvements and adapt to evolving business needs Looking for a mid-level candidate JOB REQUIREMENTS 3 5 years' experience in digital design and email development Bachelor's degree in Design, Media Arts or a related field Strong portfolio showcasing digital/email design work Proficiency in Salesforce Marketing Cloud (or similar ESP), Movable Ink Familiarity with data integrations and APIs Experience with triggered, transactional and journey-based emails Advanced skills in Figma, Adobe Creative Suite, Dreamweaver (or other coding tools), CMS platforms, and project tools like Strong knowledge of AMPscript, HTML/CSS and JavaScript Detail-oriented, efficient and creatively driven problem-solver Self-starter and works well on their own with minimal guidance Strong communication skills; able to work cross-functionally with internal teams and external vendors Experience in e-commerce or retail environments Passion for beauty and deep understanding of the beauty industry, especially clients' products and guests NICE TO HAVE: Video editing or animation experience DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
Adobe Creative Suite, Figma, Dreamweaver
Remote working/work at home options are available for this role.
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries about this opportunity, please contact our Talent Specialist, Hema Malini at (63
Title: Business Process Specialist
- Hybrid Duration: 11 Months Location: Alameda, CA Hybrid
- 4 days onsite, 1 day remote Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered.
Description: The Business Process Specialist is responsible for coordinating and executing various process improvements and project implementations across Customer Service.
This role serves as a key collaborator and resource to the Global Process teams (Call Centers, IT and Training) and ensures that standard processes are documented and implemented in support of the overall vision.
Serve as CS SME for key/main processes relating to Material to support projects including UAT script writing, execution of test scripts, process documentation and implementation.
Serves as a primary department contact for system and process requirements implementations, enhancements and testing cycles.
Takes ownership of new business requirements and works with relevant call center functions to determine any new business processes and or changes to existing process.
Takes ownership of complex issues and challenges and create exception rules.
Support department SMEs in documentation best practices and maintenance in support of our Quality Adherence.
Actively identifies process improvements and drives process improvement initiatives by working cross functionally to continuously improve the systems, processes, and controls to ensure effective development, monitoring, and support is in place.
Oversees the day to day functionality of Contact Registration System and works with Global Process Teams and IT on maintenance and enhancement.
Key Responsibilities Work with Contract Registration Systems (e.g., Salesforce) and support related processes.
Participate in UAT testing, including writing and executing test scripts.
Handle process documentation and implementation across Customer Service functions.
Collaborate with call center teams, QA teams, and Global IT teams.
Support client documentation and quality adherence initiatives.
Focus heavily on process mapping and process documentation.
Top 3 Requirements Experience working with IT solutions and translating technical requirements into business processes.
Ability to work cross-functionally with large teams (IT, QA, Call Center, Global teams).
Strong experience in process mapping and process documentation.
Experience with Process mapping Data science Process documentation Interview Process: 2 rounds of interview About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
Process Documentation, process mapping, DATA SCIENCE
Remote working/work at home options are available for this role.
Job Title: Software Trainer (Hybrid)
Location: North Wilkesboro, NC (50% Travel Required)
Job Type: Full-time
About the Role:
We are seeking a knowledgeable and engaging Software Trainer to deliver high-quality live virtual/in-person training sessions to dental practices using our proprietary software. This role is based in North Wilkesboro, NC and requires up to 50% travel to customer locations.
Key Responsibilities:
•Deliver live virtual or in person training sessions for dental practice teams, tailored to different roles (front office, hygienists, billing staff, etc.)
•Customize training plans based on practice needs, user roles, and software configuration
•Support onboarding of new customers through scheduled remote training sessions, webinars, and follow-up Q&A
•Maintain a deep understanding of product functionality, updates, and best practices
•Assist with the development and updates to training materials, including manuals, video guides, and reference sheets
•Troubleshoot common user errors and guide users to solutions during sessions
•Collaborate with implementation, support, and customer success teams to ensure consistent messaging and customer satisfaction
•Gather and relay customer feedback to help shape product enhancements and training improvements
Qualifications:
•3+ years of experience in dental practice operations, dental software training, or SaaS onboarding
•Proficiency with dental management software (e.g., Dentrix, Ascend or Dentrix Enterprise preferred)
•Strong in-person presentation skills and confidence using video conferencing tools (GoToMeeting, Teams, Bomgar, etc.)
•Ability and willingness to travel up to 50%
•Experience delivering software training
•High attention to detail and customer-centric mindset
•Tech-savvy with the ability to quickly learn new tools and features
Additional Qualifications:
•Experience working with remote or hybrid teams
•Instructional design or adult learning content development
•Familiarity with CRM, LMS, or help desk platforms (e.g., Salesforce, Skilljar)
Remote working/work at home options are available for this role.
