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Senior Account Manager
Salary not disclosed
Hillside, IL 1 week ago

Job Description: Senior Account Manager – New Construction & Project Work

Location: Greater Chicagoland Area

Reports To: VP of Sales

FLSA: Exempt


IF INTERESTED IN THIS POSITION, PLEASE EMAIL RESUME TO:


Company Overview

Admiral Heating has been a trusted leader in commercial and industrial HVAC solutions in the Chicagoland area for over 70 years. Specializing in union construction projects and service work, we partner with contractors, developers, and building owners to deliver custom engineered heating, ventilation, and air conditioning solutions. Our reputation is built on quality workmanship, deep industry relationships, and a commitment to long-term customer success.


Admiral Heating operates on EOS (Entrepreneur Operating System). Our Core Values which we require all employees to exemplify are: Safety and Quality First, Intensely Diligent, Own it!, Innovative Approach, Proudly Humble of our Reputation and Exceed Expectations.


IF INTERESTED IN THIS POSITION, PLEASE EMAIL RESUME TO:


Position Summary

We are seeking an experienced commercial sales relationship-driven Sr. Account Manager to develop and grow business with union contractors and union-operated facilities across the greater Chicagoland market. The role will focus on winning new construction projects and expanding revenue from existing accounts through strategic upsell and cross-sell initiatives. Success in this position will require an in-depth understanding of commercial HVAC and union construction market, a strong network with contractors, brokers, local trades, and the ability to navigate complex bid and negotiation processes.


Qualifications, Competencies, & Abilities:

  • Identify, qualify, and secure new construction opportunities with general contractors, mechanical contractors, brokers, and developers to achieve pipeline and quota to meet Gross Profit expectations and review/manage Change Orders.
  • Develop strong working relationships with local building trades, union leadership, and decision-makers in the commercial, industrial, and institutional sectors.
  • Collaborate with engineering teams to prepare competitive bids that align with labor requirements and project specifications.
  • Monitor local bid lists, pre-bid meetings, and project announcements to stay ahead of market opportunities.


Existing Account Growth

  • Serve as the primary point of contact for assigned accounts, ensuring high levels of satisfaction and responsiveness.
  • Proactively identify opportunities for equipment upgrades, retrofit projects, and energy efficiency enhancements.
  • Cross-sell Admiral Heating’s full range of solutions to meet client operational and comfort needs.
  • Maintain a consistent presence with customers through job site visits, facility walkthroughs, and strategic review meetings and client office visits with proper cadence.
  • Achieve pipeline and quota to meet Gross Profit expectations and review/manage Change Orders.


Market & Relationship Development

  • Actively network within Chicago-area trade organizations, and industry associations to strengthen relationships and brand recognition.
  • Maintain a thorough understanding of local building codes, energy efficient ROI calculators, and the latest HVAC systems and technology to best serve our clients.
  • Represent Admiral Heating at relevant industry events, trade shows, and contractor meetings.


Sales Process & Reporting

  • Maintain accurate and timely opportunity, activity, and forecast data in Salesforce CRM.
  • Meet or exceed sales goals for both new construction project wins and existing account revenue growth.
  • Coordinate closely with internal teams to ensure a seamless transition from project award to execution.


Qualifications

  • 10-15 years of experience in HVAC with specific exposure to union markets.
  • Established network with Chicagoland contractors, trades, and/or building owners strongly preferred.
  • Strong knowledge of the construction process, estimating, budgeting cost and bid preparation.
  • Proven track record of developing new business and growing existing accounts in the commercial HVAC market in the Chicagoland area.
  • Excellent communication, relationship-building, and negotiation skills.
  • Proficiency with CRM (Salesforce) systems and Microsoft Office Suite.
  • Self-motivated and results-driven, with the ability to manage multiple priorities independently.
  • Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


Physical Demands and Working Environment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Environment: Work is performed primarily in a standard office environment.
  • Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.
  • Vision: See in the normal visual range with or without correction.
  • Hearing: Hear in the normal audio range with or without correction.


Education and Experience:

  • Bachelor’s degree in project management, engineering, finance or business from an accredited college or university or associates in business or accounting preferred.
  • Fluent with Microsoft Office Suite.
  • 15 Plus Years’ experience in related industry or Project Management field is preferred
  • Extensive knowledge of HVAC, duct work, and piping - any candidate that does not have HVAC experience will not be considered.


Compensation & Benefits

  • Base Salary range $225,000 - $275,000
  • Bonus and Profit Sharing up to 10% of base salary
  • Unlimited Commission Opportunity based on Individual Job GP% Performance
  • Fidelity 401k Plan with all fees paid by Admiral
  • 401k Safe Harbor Match of 4%
  • BCBS PPO and HMO Health Insurance Options (Admiral pays 75%)
  • Dental and Vision Plans (Admiral pays 75%)
  • Tuition Reimbursement
  • Generous PTO Policy
  • Paid Holiday’s
  • 100% Admiral paid Long and Short Term and Short
  • $20,000 Admiral Paid Life Insurance
  • Flexible Spending and Dependent Care Accounts
  • Employee Assistance Plan
  • CTA and Parking Reimbursement
  • Employee events throughout the year


IF INTERESTED IN THIS POSITION, PLEASE EMAIL RESUME TO:


This job description does not list all the duties of the job. You may be asked by managers to perform other instructions and duties. This job description may be revised from time to time and does not constitute a contract for employment.

Not Specified
Strategic Relationship Manager
Salary not disclosed

About The Company:

Private Client Select Insurance Services (PCSIS), is an independent managing general underwriter (MGU) majority owned by Stone Point Capital. Private Client Select Insurance Services protects the lifestyles and legacies of the most successful individuals across the U.S by providing robust risk management solutions and comprehensive coverage to preserve high-value assets. We understand their passions and are committed to preserving the lifestyle they built.

PCS employs approximately 420 staff members. The company has offices in New York, NY; Schaumburg, IL; and St. Petersburg, FL. PCS has a geographically diverse workforce and supports hybrid and remote business-based flexibility.

Job Summary:

The Strategic Relationship Manager will report directly to the Distribution Relationship Leader and will be responsible for overseeing and driving the growth, strategy, and performance of PCS insurance distribution partners. This role will strengthen broker and agency partnerships and ensure the delivery of tailored insurance solutions that protect the lifestyle and assets of HNW individuals. The successful candidate is an effective communicator who can align and influence internal and external stakeholders while building trust and commitment for PCS.

Key Responsibilities:

Strategic Relationship Management

  • Contribute to the ongoing communication of the underwriting strategy, including large account targets to deliver growth and profitability to maximize distribution value.
  • Execution of broker plans, benchmark wealth segments, monitor top producer progress to capitalize on growth opportunities.
  • Monitor industry trends and competitive landscape to inform strategic decisions.

Partnership Management

  • Build and maintain relationships with assigned brokers, agents, and distributors who specialize in HNW clientele.
  • Identify distribution partners that align with PCS large account strategy and product offerings.

Sales Enablement

  • Provide training and resources to ensure distributors understand the unique aspects of PCS HNW insurance products.

Client-Centric Solutions

  • Collaborate with underwriting and clients to tailor offerings and unique insurance solutions.

Performance Management

  • Monitor overall production of account pipeline, activity, prospects and customer acquisition through pipeline reporting and Salesforce application.
  • Regularly review channel performance against growth objectives.

Additional Responsibilities:

  • Work in collaboration with the Distribution Relationship Leader and other Field stakeholders on annual budgeting process.
  • Collaborate with National Distribution Leader and Large Account Leader and Underwriting to generate and expand new and existing business opportunities.

Qualifications:

Experience

  • 5+ years in personal insurance, with at least 2 years focusing on HNW client distribution.
  • Proven track record of achieving sales and growth targets.

Skills

  • Strong understanding of HNW client needs and luxury asset protection.
  • Exceptional relationship-building and negotiation skills.
  • Highly skilled in strategic development, business building, and project execution, with a proven ability to deliver key programs on time.
  • Remarkable communication skills, including the ability to develop and present clear and concise analysis and recommendations to internal and external stakeholders.
  • Keen business acumen and proven ability to dissect complex business issues, perform research and analysis and synthesize conclusions into a value-maximizing strategy.
  • Applicants must be legally authorized to work in the United States and must not require employment-based visa sponsorship now or in the future.

Equal Employment Opportunity Policy:

PCS values and is fully committed to diversity and inclusion. It is the policy of PCS not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, nation of origin, race, religion, sexual orientation, gender identity, or veteran status.

Not Specified
Customer Satisfaction Representative
Salary not disclosed

Who we are. What we do.

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

In a nutshell:

The Customer Satisfaction Representative manages a designated customer portfolio within the region, acting as the main contact, assessing their needs, prioritizing tasks, and cultivating robust relationships to optimize service processes.

What you will be doing:

  • Manage a specific customer portfolio within a defined region, serving as the primary point of contact
  • Foster strong customer relationships, understand their business needs, and collaborate to enhance service processes for mutual benefit
  • Assess customer needs and prioritize tasks, including triaging workload for hotline engineers
  • Executes all activities in line with guidance from local management
  • Responsible for processing day to day part sales and orders

Key tasks and Responsibilities:

  • Customer Interaction Management: Serve as the initial point of contact for customer inbound inquiries, handling case logging, management, and follow-up.
  • Coordination and Collaboration: Coordinate and collaborate with field service dispatchers and spare parts inquiries to ensure timely resolution of customer issues.
  • Case Handling and Resolution: Manage end-to-end resolution of cases, including but not limited to identifying part numbers, creating orders, and confirming delivery times with customers.
  • Spare Parts Logistics: Coordinate with the purchasing department to ensure timely delivery and distribution of parts for customer service needs. Confirm delivery times and dispatch status for spare parts from the central warehouse.

KPI's:

  • Achieve overall company sales objectives and targets
  • Business results measured by Customer Satisfaction (NPS), repeat machine sales, and after sales targets.
  • Increase coverage of the ByCare Program

Key Skillset:

  • Technical Proficiency: Strong general technical aptitude.
  • Personal & Interpersonal Skills: Effective communication and rapport-building with customers. Clear explanation of mechanical issues and multitasking abilities.
  • Adaptability and Flexibility: Quick learner adaptable to new challenges. Efficient multitasker with effective time management skills.
  • Additional Skills & Requirements: Proficient in MS Office, SAP, and Salesforce systems. Background in electrical or mechanical engineering preferred, with field service or customer support experience beneficial.

Your education & experience:

  • High School Diploma and 3-5 years of work related experience.

What's in it for you:

  • PTO
  • Benefits (Medical, Dental, Vision, STD/LTD)
  • Life Insurance
  • Paid Holidays
  • 401k with 100% match up to 5%

People power our purpose:

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.

As much as we are in a technology business, human beings drive real change.

Interested?

Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.

We look forward to receiving your online application

Not Specified
Global Sales Executive
Salary not disclosed

Role & Responsibilities:


Identify, initiate, and develop new business across all of our core competencies,

Engage with clients that provide sustained and profitable revenue streams across multiple services.

Develop and execute a business plan that will achieve sales quota and budget as defined by the company.

Work closely with local, regional, and international operations staff to ensure customers’ needs and expectations are met.

Provide multiple logistics solutions for numerous entry points into accounts within our core competencies.

Update and manage all sales opportunities and activity into SalesForce.

Other duties as assigned by management.


Qualifications:

Bachelor’s degree preferred or equivalent work experience.

Minimum 10 years freight forwarding sales experience; operational freight forwarding experience a big plus!

Proven successful selling ability in a commission environment.

Strong negotiating skills with a strong business acumen.

Must be able to pivot and adapt to rapid and frequent changes addressing the needs of clients and goals of MEC.

Strong problem-solving skills with ability to develop new ideas and innovative solutions.

High drive and energy to manage multiple accounts while looking for new business opportunities.

Strong time management, organizational, and analytical skills.

Enthusiastic and passionate desire for continuous personal and professional development, training, and team building.

Strong business acumen with a keen aptitude to quickly assimilate new information.

Excellent organization, analytical, written, and oral communications skills.

Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.

Ability to think creatively and strategically to solve complex problems.

Must be a confident self-starter who can develop effective business relationships, both internally and externally.

Candidates must be self-motivated, customer service oriented, and eager to ensure the success of MEC.

Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.

Excellent computer knowledge, advanced Microsoft Office proficiency.


MEC values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Sick, and Vacation. MEC reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.

Not Specified
Lead Contact Center Agent
🏢 Jobot
Salary not disclosed
Schaumburg 2 weeks ago
Join Us! This Jobot Job is hosted by: Julia Toms Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.

Salary: $65,000
- $75,000 per year A bit about us: The Lead Consumer Services Agent is responsible for guiding and monitoring a team of Consumer Services agents to ensure the delivery of exceptional customer service to both consumers and servicing companies.

This role plays a key part in maintaining operational excellence, supporting cross-departmental collaboration and driving continuous improvement initiatives.

Why join us? Location: Schaumburg, IL – 3 days/week on-site (T, W, Th) Target Salary: $65-75k+ depending on experience Full Benefits Growth Great Culture Job Details Duties and Responsibilities include but are not limited to the following: Provide an impeccable level of customer service to clients and servicing companies.

Field and resolve escalated client calls, emails, and tickets.

Field and resolve complex and escalated servicing company(s) calls, emails, and tickets.

Assist with onboarding and training new team members.

Review and score inbound calls for quality assurance (QA) purposes, providing detailed feedback to the Consumer Services Manager to support ongoing agent coaching and development.

Identify, document, and communicate best practices, providing informed recommendations to the department manager for process and procedural improvements as necessary.

Review and assist team with difficult client account maintenance, scheduled transactions, and audit files.

Maintain composure; even when juggling multiple inquiries, you remain conscious of our client’s financial situation and the fast‐paced needs of the servicing companies.

Excellent interpersonal skills, ability to build and maintain relationships with team members, clients, and consumers.

Independent, diligent self‐starter who is comfortable taking on a high level of responsibility.

Perform special research, analysis, and lead team projects as directed.

Develop an expert understanding of internal systems and the integrity of data that flows through them.

Participate in and lead team meetings to discuss current business updates, priorities, issues.

Perform daily duties in line with Information Security Policies and Procedures.

Ensure that Information Confidentiality, Integrity and Privacy is always maintained with processing information assets.

Qualifications and Required Skills High school diploma or Equivalent – GED / Associate’s degree or Higher is a plus 1+ years of team lead or relevant experience 3+ years of professional experience working with clients and customer service environment Excellent written, verbal and listening skills High degree of professionalism, integrity, and discretion Strong attention to detail and accountability for results Ability to manage multiple priorities and operate effectively in a fast-paced environment What Will Make You Stand Out Client-centric approach with a commitment to delivering exceptional service Proficiency with CRM systems, such as Salesforce, ClickUp, or Pipedrive.

Experience in a contact center and familiar with call center technology (CXone, Talkdesk, Five9) – Zendesk for ticketing Knowledge of the Debt Resolution industry Associate degree, Bachelor’s degree or some college coursework in business or communications Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer.

We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Jobot also prohibits harassment of applicants or employees based on any of these protected categories.

It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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Not Specified
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