Salesforce Jobs in Wheeling Illinois

10 positions found

Account Executive
✦ New
Salary not disclosed
Elk Grove Village, IL 3 hours ago

Merx Truck & Trailer is a chain of heavy-duty repair shops servicing truck fleets.


What You’ll Do

  • Book your own appointments with local companies owning trucking fleets
  • Close new accounts & build your territory
  • Maintain relationships with fleet managers, shop managers to get ongoing business


Compensation

  • $80,000 OTE Year 1, $120,000 OTE Year 2
  • Benefits - PTO, medical, dental, vision, 401(K)


Location

  • Elk Grove Village, IL


Why join us?

  • Earn commission off of $1 without a quota or a gate
  • Keep your accounts and grow your book of business, not start from 0 every month
  • You will shape the culture & help grow the organization from 6 to 60 locations
  • Fast-moving team that rewards performance
  • You'll make your own destiny - we move fast and expect the same


Skills & Experience Required

  • 1-5 years
  • Proven prospecting trackrecord
  • Strong closer
  • Good account management skills
  • Able to quickly learn clinical materials & technical info
  • Monster work ethic

If you want to be part of a high energy startup & a world-class sales team, apply today.


Keywords: Account Executive, AE, Sales Executive, Senior Account Executive, Business Development Manager, Sales Manager (Individual Contributor), Closing Sales, Full-Cycle Sales, Quota-Carrying Role, B2B Sales, B2C Sales, SMB Sales, Mid-Market Sales, Enterprise Sales, New Business, New Logo Acquisition, Account Management, Territory Management, Pipeline Management, Deal Management, Forecasting, Revenue Generation, Consultative Selling, Solution Selling, Value-Based Selling, Discovery Calls, Demos, Presentations, Negotiation, Contract Closing, CRM Experience, Salesforce, HubSpot, Pipedrive, Zoho CRM, Microsoft Dynamics, Sales Methodology, MEDDICC, SPIN Selling, Challenger Sale, Sandler Sales, Inbound Sales, Outbound Sales, Prospecting, Lead Qualification, Customer Acquisition, Customer Retention, Upselling, Cross-Selling, Commission, Uncapped Commission, Performance-Based Compensation, Sales Targets, KPIs, Inside Sales



Not Specified
Technical Support Representative
✦ New
Salary not disclosed
Riverwoods 1 day ago
Summary: Hybrid position, will need to be in office 2x per week; open to candidates from CA, TX, NY, MN, FL, IL.

6 Months Contract Will need to use personal equipment Responsibilities: Provide technical support to internal and external customers on company products, services, or processes.

Troubleshoot and resolve customer and employee issues for client products and online platforms.

Create and manage cases received through phone, email, and Salesforce cases.

Complete routine/daily requests.

Manage and complete long-term projects.

Manage multiple cases at one time, providing details and updates until resolved.

Work with customers to quickly get to the root of their problem.

Provide timely and accurate customer feedback.

Walk customers through a series of actions to resolve a problem.

Follow up with customers to ensure the problem is resolved.

Escalate to the correct team (technical, content, product management) for a resolution, then liaison between second level team(s) and the customer.

Provide support in the form of procedural documentation.

Keep team informed as new issues arise or processes are updated.

Support co-workers and promote a positive work environment.

Provide training to new employees on our various products/platforms.

Cross train on other products, systems, and processes.

Participate in product or system testing and review as required.

Requirements: Bachelor’s Degree OR High School diploma or GED and 2 years’ experience in a customer/technical support environment.

Experience working in a support center or equivalent environment.

Required Skills: General troubleshooting.

Computer/browser/network troubleshooting.

Ability to be proactive and prioritize issues.

Detail-oriented and good problem-solving skills.

Excellent interpersonal skills.

Good written and verbal communication, ability to articulate complex information clearly.

Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.

Ability to follow up and manage open cases until resolved.

Ability to work a flexible schedule.

Ability to adjust quickly to changing job duties and processes.

Preferred Skills: Degrees in MIS, Information Technology.

Benefits: Hybrid work environment with office locations in CA, TX, NY, MN, FL, IL.
Not Specified
Junior Buyer
✦ New
Salary not disclosed
Elk Grove Village, IL 1 day ago

Job Title:

Jr Buyer


Location (City, State):

Elk Grove Village, Hybrid


Industry:

Retail


Pay:

$28–$30 per hour


Benefits:

This position is eligible for medical, dental, vision, and 401(k).


About Our Client:

Addison Group is partnering with a well-established organization to identify a Sourcing / Buyer Assistant to support their procurement team. This role offers the opportunity to gain hands-on experience within a collaborative sourcing environment and could convert to a permanent position for the right candidate.


Job Description:

The Sourcing / Buyer Assistant will provide operational and administrative support to a procurement team responsible for managing vendor relationships, purchasing activities, and category data. This role is highly system-focused and will involve working with internal reporting, maintaining purchasing records, and assisting sourcing leaders with daily operational tasks.


Key Responsibilities:

  • Provide administrative and operational support to sourcing team members
  • Enter and maintain purchasing and item data within internal systems
  • Generate reports and assist with basic data analysis to support sourcing initiatives
  • Coordinate with internal teams to ensure product and item information is accurate
  • Monitor supplier updates and follow up on outstanding requests or documentation
  • Assist with tracking projects, purchasing programs, and promotional initiatives
  • Help resolve discrepancies related to orders, data, or supplier information
  • Support documentation and reporting for procurement activities


Qualifications:

  • 1–2 years of experience in a corporate environment within supply chain, procurement, analytics, or a related operational role
  • Bachelor’s degree strongly preferred
  • Intermediate Excel skills including pivot tables and VLOOKUPs
  • Experience with ERP or CRM systems such as SAP or Salesforce is a plus
  • Strong attention to detail and ability to manage system-driven tasks


Perks:

  • Opportunity to gain experience within a large, structured procurement team
  • Exposure to sourcing processes and enterprise systems
  • Hybrid work schedule
  • Strong potential for long-term career growth within procurement and supply chain.


Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Not Specified
Watch Repair Coordinator
✦ New
Salary not disclosed
Highland Park, IL 1 day ago

We are seeking a detail-oriented and reliable individual to support our watch repair and shipping operations. This role focuses on processing repairs, assisting with parts and special orders, and ensuring shipments are handled accurately and on time. The ideal candidate will be organized, proactive, and comfortable working with multiple brands and systems.


Responsibilities


Order & Parts Support

  • Assist sales associates with inquiries related to parts, straps, links, and availability.
  • Place special and part orders across multiple brands (Rolex/Tudor, Patek, Breitling, Tag Heuer, Cartier, etc.).
  • Research parts, pricing, and strap lengths using brand portals.
  • Receive incoming parts (straps, buckles, links, gaskets, bracelets) and help process them for SKU assignment.
  • Prepare and organize invoices and paperwork for processing.


Repair Processing & Shipping

  • Receive and log watch repairs across 30+ luxury brands.
  • Prepare watches for shipment, ensuring correct tagging, packaging, and documentation.
  • Process shipments using Zing or coordinate pickups with Malca when needed.
  • Follow specific brand requirements (e.g., Rolex WSC access, Patek Salesforce processing).
  • Monitor and restock shipping supplies to ensure packaging accuracy and safety.


Client & Store Communication

  • Assist with sending repair estimates to clients via email, phone, or podium for approval.
  • Update repair/job tickets in Crystal once client approvals are received.
  • Communicate with sales associates regarding repair statuses, order updates, and estimated timelines.
  • Support client services with strap orders and watch intake questions.
  • Help with transfers of jobs and parts between stores.


Tracking & Documentation

  • Enter service costs into Crystal and maintain accurate records in Google Sheets.
  • Process paperwork when watches return from service and prepare them for client pickup or store transfer.
  • Assist with logging invoices and maintaining organized records for parts and repairs.


Qualifications

  • Prior experience in shipping, logistics, or retail operations preferred.
  • Strong attention to detail and accuracy.
  • Ability to multitask in a fast-paced environment.
  • Comfortable using tracking systems, spreadsheets, and brand portals (training provided).
  • Excellent communication and organizational skills.


This job description is intended to describe the general nature and level of work being performed by the individual assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Management reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary to meet business needs.


Equal Employment Opportunity & ADA Statement

Razny Jewelers is an equal opportunity employer and complies with the Americans with Disabilities Act (ADA), as amended, and all applicable federal, state, and local laws, including the Illinois Human Rights Act. We are committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.


FLSA Classification

This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA) and applicable Illinois wage and hour laws. Classification and compensation are subject to review and may be modified as necessary to comply with applicable laws and business needs.


Razny is impacted by the use of Artificial Intelligence (AI) from vendors such as Indeed, Zip Recruiter, and LinkedIn as a result of these vendors' presentation of received resumes in their portal. All employment interviewing and hiring decisions are made by our employees.

Not Specified
CRM Campaign Operations Project Manager
Salary not disclosed
Lake Forest, IL 1 week ago

The Planet Group is seeking a CRM Campaign Operations Project Manager to join one of our well-known global pharmaceutical clients.


The CRM Campaign Operations Project Manager is responsible for a key franchise group (e.g., Oncology) and leads consumer brand team marketing initiatives, supporting cross-functional team members and agency partners to align and execute on email, SMS, and direct mail campaigns. This role will focus on tactical execution of the campaign roadmap through its entire lifecycle to increase performance and efficiency.


  • Pay: $40-$43/hr depending on experience
  • Duration: 12 mo to start (potential to extend / convert)
  • Location: Hybrid (Tuesday–Thursday on-site), open to the following locations: Mettawa, IL, Irvine, CA, or Florham Park, NJ


CRM Campaign Operations Project Manager Responsibilities:

  • Responsible for day-to-day management and oversight of medium-high complex brand CRM engagements including developing project plans, creating status reports, conducting weekly status meetings, following up / communicating with all stakeholders to ensure on-time, flawless execution of brand CRM programs.
  • Learn the business for the respective therapeutic areas/brands.
  • Effectively work with multiple departments and agencies throughout project development and implementation to keep projects on time and ensure all requirements are met.
  • Proactively manage workload and continuously look for ways to improve brand campaigns to meet brands' objectives and goals by reviewing campaign performance, identifying optimization opportunities, and communicating them to the marketing team.
  • Develop and maintain project documents, timelines, proofing checklists and status reports. Possess minute-by-minute knowledge of all work in progress, identify risks and ways to mitigate issues.
  • Partner with cross functional / agency teams to create processes to capture requirements, gain approvals, document metadata, and verify data elements needed to execute campaigns.
  • Document change requests, notify the team, and understand timeline implications. Seek standardization, automation, and process improvement wherever possible to deliver on vision for the team of faster, better, cheaper year over year.
  • Prepare quarterly campaign audits and campaign performance SLAs and review with CRM leadership.
  • Identify any issues or concerns, the team has with cross functional and agency partners. Identify issues, identify root cause, and recommend corrective action where necessary.
  • Monitors campaign performance and proactively provide recommendations to drive an increase in engagement.
  • Participate in the planning process with brands, internal cross functional teams, and their respective agency partners. Maintain check-ins with each team to track actual campaign activity and manage resources accordingly.
  • Prepares well-organized, clear, and concise communications and sets clear expectations. Creates quarterly business reviews with brand and omnichannel leaders.


Leadership Competencies:

  • Positive “all for one” approach to team deliverables and priorities.
  • Builds strong relationships to enable higher performance.
  • Learns, fast, grasps the “essence” and can change course quickly where indicated.
  • Raises the bar and is never satisfied with the status quo.
  • Creates a learning environment and open to suggestions.
  • Embraces the ideas of others, nurtures innovation and manages innovation to reality.


CRM Campaign Operations Project Manager Qualifications:

  • 3-5 years of experience of Database Marketing, CRM, Email, Digital, Direct Mail, 1:1 marketing experience.
  • Minimum of 3 years of hands-on work experience in client service, account or response management discipline.
  • Digital marketing or interactive agency experience is a plus.
  • Ability to lead multiple projects simultaneously in a fast-paced, dynamic environment.
  • Excellent written, verbal, and interpersonal communication skills to effectively work with team members.
  • Analytical ability to identify optimization opportunities and program related issues.
  • Enthusiastic, solution-oriented attitude in accepting work/new challenges.
  • Excellent knowledge of Microsoft Office Software: Word, Excel, PowerPoint, and Outlook.
  • Knowledge of current marketing automation and email delivery technologies, and familiarity with how the digital ecosystem is evolving.
  • In-depth knowledge and experience with Salesforce Marketing Cloud or equivalent enterprise marketing automation platforms such as Adobe Marketo, Adobe Campaign, or Unica.
  • Experience implementing CRM best practices.
  • Proven track record of launching successful email campaigns and/or consumer programs.
  • Bachelor’s degree in business or marketing or equivalent experience.
Not Specified
Account Executive - The Pokrandt Agency
Salary not disclosed
Deerfield, IL 1 week ago

About Goosehead


Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members. In 2012, we began franchising our business model. This role is for one of our successful franchise partners in Highwood, IL.


Job Summary


The team is responsible for new business revenue generation monthly and works to achieve these on an individual and team level. Account Executives are equipped with extensive training in Salesforce, sales process management, business development and more.


Principal Duties and Responsibilities


The primary responsibility of an Account Executive is to build a book of business through:


  • Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
  • Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.


Compensation Summary


The first year’s earnings potential ranges from $53,000 - $90,000, varying based on performance. Our compensation package slightly varies by agency but offers uncapped new business commissions and renewal commissions year-over-year. Renewal commissions provide passive earnings and can exponentially increase your annualized income. Additionally, top performers can qualify for an annual President’s Club trip.


Experience and Education


  • Passing the state licensing exam, once hired
  • Legally authorized to work in the United States


Required Skills and Abilities


  • Exceptional written and verbal communication
  • Experience in a fast-paced work environment
  • B2B or B2C sales experience or related college major
  • Competitive attitude
  • Networking abilities
  • Entrepreneurial spirit
  • Problem-solving mentality
  • Self-motivated, hands on, self-starter mindset that can do the work
  • Strong time management
  • Strong attention to detail and organization


Benefits Summary


  • Benefit offerings vary per agency*


This job posting is for an opportunity at a Goosehead Insurance agency independently owned and operated by a local franchised Agency Owner. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will be submitted to the Agency Owner. If you are hired for this position, you also understand and acknowledge that the Agency Owner’s franchised business will be your employer, not Goosehead Insurance Agency, LLC, and that the Agency Owner is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling, and supervision.


To learn more about our job opportunities, apply here. We look forward to speaking with you!

Not Specified
Global Sales Executive
Salary not disclosed
Elk Grove Village, IL 1 week ago

Role & Responsibilities:


Identify, initiate, and develop new business across all of our core competencies,

Engage with clients that provide sustained and profitable revenue streams across multiple services.

Develop and execute a business plan that will achieve sales quota and budget as defined by the company.

Work closely with local, regional, and international operations staff to ensure customers’ needs and expectations are met.

Provide multiple logistics solutions for numerous entry points into accounts within our core competencies.

Update and manage all sales opportunities and activity into SalesForce.

Other duties as assigned by management.


Qualifications:

Bachelor’s degree preferred or equivalent work experience.

Minimum 10 years freight forwarding sales experience; operational freight forwarding experience a big plus!

Proven successful selling ability in a commission environment.

Strong negotiating skills with a strong business acumen.

Must be able to pivot and adapt to rapid and frequent changes addressing the needs of clients and goals of MEC.

Strong problem-solving skills with ability to develop new ideas and innovative solutions.

High drive and energy to manage multiple accounts while looking for new business opportunities.

Strong time management, organizational, and analytical skills.

Enthusiastic and passionate desire for continuous personal and professional development, training, and team building.

Strong business acumen with a keen aptitude to quickly assimilate new information.

Excellent organization, analytical, written, and oral communications skills.

Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.

Ability to think creatively and strategically to solve complex problems.

Must be a confident self-starter who can develop effective business relationships, both internally and externally.

Candidates must be self-motivated, customer service oriented, and eager to ensure the success of MEC.

Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.

Excellent computer knowledge, advanced Microsoft Office proficiency.


MEC values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Sick, and Vacation. MEC reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.

Not Specified
Director Data & Applications
🏢 Harmer
Salary not disclosed
Lake Forest, IL 1 week ago

Harmer is partnering with a manufacturing organization in Lake Forest, IL for a Data Director role.


RESPONSIBILITIES:

· Maximize the value of our data. This translates into understanding the data we have, understanding key business drivers and delivering both operational and analytic solutions that drive value.

· Maximize the value of our enterprise applications. This translates into understanding what each platform does best, understanding key business drivers and delivering software solutions that create efficiencies, reduce friction and improve quality.

· Develop productive relationships with leaders across the organization to ensure that the operation and support of our data and software solutions are meeting expected levels of service, quality, and performance.

· Drive the harmonization of data, software and process across the enterprise that ultimately lowers the cost of doing business and positions the company for scalable growth.

· Facilitate a governance process to gain consensus on a prioritized set of measurable business outcomes supported by data and software initiatives.

· Work closely with functional leads, understand their needs, establish realistic expectations, develop work plans, own the development, and then deliver the solution.

· Act as subject matter expert and advisor on the topic of analytical tools, enterprise data systems and analytical methodologies.

· Manage a team of employees and partners to ensure the use of their time is maximized and their skills are developed in accordance with the priorities of the business.


REQUIRED SKILLS / ATTITUDES:

· BS in computer science, information systems, engineering, business management or related field

· Deep expertise and at least 6 years of hands-on and managerial experience in Data and Analytics.

· Strong experience and at least 4 years implementing, managing and supporting enterprise platforms such as ERP, CRM, HCM.

· Experience with Azure Data Factor or equivalent Data Engineering tools highly beneficial

· Experience with Microsoft Power BI or equivalent BI tools highly beneficial

· Experience with IQMS/DelmiaWorks, Salesforce, ADP, M365 highly beneficial.

· Experience harmonizing data and applications across multiple companies or facilities highly beneficial.

· Experience in Manufacturing or Distribution highly beneficial.

· Strong interpersonal skills and demonstrated ability to communicate credibly at all levels of the organization (face-to-face, verbal, written)

· Propensity for problems solving and continuous improvement

· High level of integrity and dependability with a strong sense of urgency and results orientation

· Ability to exercise sound judgment and make decisions based on accurate and timely analysis

· Positive attitude and strong work ethic


Abides by our core values:

· Safety - Everything we do is driven by safety excellence; our employee safety is paramount

· Integrity – We are respectful, ethical and authentic in all our actions:

· People First – We welcome, collaborate with and support others by being proactive, approachable and agile

· Accountability – We keep commitments we make to one another and continually challenges ourselves by achieving ambitious goals without compromising quality

· Friendly – We are kind, encourage positivity and make time to connect and laugh


Physical Requirements:

While performing the duties, the employee will be working in an office environment as well as on the manufacturing plant floor. The employee is required to sit and/or stand for computer or floor responsibilities, reach with hands and arms and handle objects and other tools, stoop, squat, twist, push and pull, maintain balance, bend at the waist, kneel, walk varying distances, and climb stairs. Employee may be required to lift up to 20 pounds.

Not Specified
Demand Planner
Salary not disclosed
Winnetka, IL 2 weeks ago

Senior Production Planner – Role Summary

Primary Responsibilities

Production Planning

  • Manage Oracle Print and Fulfillment workflow processes, including project creation and tracking.
  • Monitor and maintain the Production Planning Outlook inbox; prioritize and route requests effectively.
  • Perform document merging using Printshop Mail.
  • Utilize Excel for data management, reporting, data visualization, and advanced analytical functions.
  • Apply supply chain knowledge to printing and fulfillment operations, ensuring timely coordination.
  • Manage packaging (overpack) supplies for onsite and external packager locations.

Print Production

  • Coordinate core pack label print requests.
  • Coordinate core pack slide label print requests, including support for China-based needs.

Supplier Support

  • Participate in packager check-in meetings; track updates and complete assigned action items.
  • Address packaging assignment questions and support form-fitting validation.
  • Assist with forecasting, ordering, and tracking packaging materials across all packager partners.

System Support

  • Maintain PIM updates and support data validation for Dynamics 365 migration, including:
  • Product filter codes
  • Routes
  • Bills of Material (BOM)
  • Maintain working knowledge of container build templates.
  • Process off-cycle movement journals with accuracy and timeliness.

Inventory Management

  • Manage and fulfill ad hoc overpack requests as needed.


Required System Access

  • Oracle – CAP Project Super User & CAP iProcurement
  • Scores
  • Dynamics 365
  • Salesforce
  • FileShare
  • Outlook & Teams
  • OpenText Output Manager (VPOM)
  • Product Inventory Manager (PIM)


Key Skills & Competencies

  • Strong attention to detail
  • Excellent organizational skills
  • Effective written and verbal communication
  • Ability to work cross-functionally with suppliers, planners, and internal teams
  • Proficiency in data analysis and workflow management


Work Requirements

  • Onsite: 5 days per week
  • Schedule: 8:00–4:00 or 9:00–5:00 (30‑minute lunch)
  • Weekly Hours: 37.5
Not Specified
Mgr Applications
Salary not disclosed
Northbrook 2 weeks ago
Job Summary The IT Application Manager – Customer Service is responsible for the overall management and strategic oversight of the organization’s Contact Center as a Service (CCaaS) platform.

This role focuses on maintaining, optimizing, and evolving the contact center technology to deliver exceptional customer service experiences, enable operational efficiency, and support business growth.

The manager will lead efforts to identify and implement AI and automation capabilities to streamline operations, enhance agent productivity, and improve customer engagement.

The manager will collaborate closely with IT teams, business stakeholders, and operational leaders to ensure seamless system performance, effective integration with enterprise applications, and alignment with organizational goals and customer service strategies.

Job Description JOB RESPONSIBILITIES: Provide leadership and direction to a team of professionals responsible for managing application.

Set clear goals, objectives, and performance expectations for the team.

Coach, mentor, and develop team members, enabling their professional growth.

Oversee day-to-day operations of assigned applications, ensuring reliability, performance, and security.

Collaborate with product owners, business analysts, and stakeholders to define and prioritize the product roadmap and deliverables.

Establish and enforce application governance practices, including change management, release management, and documentation.

Monitor application performance, availability, and scalability, taking proactive measures to optimize performance and minimize downtime.

Identify and implement optimizations, upgrades, and configurations to enhance system efficiency and functionality.

Act as a liaison between IT and other business units, facilitating effective communication and understanding.

Coordinate with IT teams and stakeholders for smooth project execution and post-launch support.

Identify opportunities to enhance existing applications or introduce new technologies to drive business efficiency and innovation.

Work with business intelligence and analytics teams to generate meaningful reports and insights on customer interactions, system usage, and performance metrics.

Foster a culture of continuous improvement within the team, encouraging innovative ideas and process enhancements.

10% domestic travel is expected for this role.

QUALIFICATIONS: Education Bachelor's degree in computer science, Information Technology, Business Administration or related field.

Relevant Work Experience 5–10 years of overall IT experience, with at least 3–5 years specifically in contact center technologies.

Hands-on experience managing CCaaS platforms (e.g., Genesys Cloud, NICE inContact, Amazon Connect, Five9, Cisco UCCE/UCCX, Avaya).

Experience with telephony infrastructure, SIP, VoIP, call routing, and network performance related to voice systems.

Familiarity with CRM integrations (e.g., Salesforce, Microsoft Dynamics 365) within the contact center environment.

Understanding of IVR design and implementation, call flows, and digital engagement (chat, email, SMS, social).

Experience with workforce engagement tools – WFM, QM, analytics dashboards.

Experience with automation, RPA, or AI/virtual agents in the contact center.

Familiarity with compliance/security frameworks relevant to voice/data handling (e.g., PCI, HIPAA, GDPR).

Preferred Qualifications Prior experience leading cross-functional teams, including vendor partners, system integrators, and internal support teams.

Proven ability to run IT operations for a contact center – ensuring uptime, performance SLAs, and issue resolution.

Experience managing project delivery, including upgrades, migrations, or new feature rollouts.

Budget planning and license/contract/vendor management related to contact center systems.

Experience collaborating with business stakeholders to translate service goals into technical solutions.

Exposure to contact center KPIs – ASA, AHT, FCR, CSAT – and how technology impacts these.

Excellent problem-solving, communication, and stakeholder management skills.

DISCLAIMER All duties and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s)/manager(s).

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $134,000.00
- $201,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here .

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Not Specified
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