Salesforce Jobs in Raytown, MO

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

As a Customer Success Manager, you are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions.Working closely with field sales or account managers, the Customer Success Manager brings their expertise to provide a range of services to customers, including developing successful course implementation solutions, training, course fulfillment/setup, monitoring course usage, and trends, and driving digital conversions and account expansions. The Customer Success Manager is responsible for reconfirming existing business with faculty and guaranteeing increased platform retention.

The Customer Success Manager will be a key resource in delivering Wiley's commitment to exceptional customer advising, support, retention, and expansion of digital usage in their territory.They will work with existing and new customers to create and implement their digital solutions and will work with their field sales or account manager partners to expand their digital footprint.

Job Responsibilities:

* Responsible for reconfirming and retaining current customers while expanding digital usage at installed base accounts.

* Responsible for assisting faculty in implementing and integrating Wiley's digital solutions.

* Consult with instructors on implementation and curriculum design, execute individual and departmental training plans.

* Collaborate with field sales/account manager to review the status of opportunities, existing business, and expansion opportunities; Partner with field sales/AM to identify priority customers and participate in effective retention strategies to reduce digital churn and ensure a superior experience for our installed customers; Carve out separate retention strategies for priority accounts/adoptions vs. all other adoptions.

* Drive and support pilots across the territory with follow-up, surveys, assistance with the platform, and questions; Assist AM with converting the pilot to an adoption.

* Collaborate with field sales/AM partner weekly or biweekly on adoption strategies to effect expansion and digital penetration.

* Proactively follow up with customers to ensure a positive experience using Wiley products and promote new features and functionality specific to their user experience.

* Conduct re-training with keycustomers to ensure all large adoption customers are "power users."

* Provide deep integration support on various LMS / LTI implementations.

* Provide regular account and adoption intelligence in SFDC after working with customers. Confirm/Update Inclusive Access (IA) readoption opps in SFDC for enrollment, Won/Lost stage, instructors contact info on IA adoptions. Maintain Bookstore communication and relationships to obtain IA adoption details, IA processes, and work order details.

* Analyze and drive digital usage data via activations reports for priority adoptions after back-to-school period ends.

* Review vendor reports at specific times during the season for IA courseware adoptions, confirm with bookstore or instructor if additional information is needed, review and update opp in SFDC, Set to IA in CAP.Follow up on non-responders of IA confirmations at the end of each season.

Required Qualifications:

* Undergraduate degree.

* 2-4 years of relevant work experience in a similar function.

* Previous customer service, sales support and/or tech product support exposure.

* Able to lead effective presentations to internal and external customers, in both large groups and one-on-one settings.

* Strong written and verbal communication skills.

* Strong relationship building skills.

* Excellent organization and time management skills.

* Ability to learn and apply technical expertise with new and existing platforms.

* Strong skill set to train and implement digital solutions.

* Self-starter with the ability to maximize time and generate high ROI by leveraging strong listening skills to understand and execute digital solutions.

* Adaptable: can navigate complex sales processes with multiple decision makers.

Preferred Qualifications:

* Previous customer success or inside sales experience.

* User experience knowledge with a CRM platform, preferably Salesforce.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range:

Job Posting Title:

Location:

Company Summary:

We are a well-established CNC and fabrication machine distributor with U.S. headquarters south of Kansas City. The company is renowned for its high-end machine tool products, low employee turnover, strong industry reputation, and a stable, honest, employee-focused culture. We emphasize treating both employees and customers well, promotes efficiency and continuous improvement, and maintains a collaborative, hands-off management style that values self-motivated and independent team members. The company sells and services premium machine tools with a strong focus on Fanuc controls.

Job Summary:

The National Service Manager will lead the service department for the machine tool division. This critical role involves overseeing existing Service Managers and service staff, providing technical support to order processing, collaborating with machine tool builders, and ensuring smooth installations, service delivery, and customer satisfaction. It is primarily office-based with minimal travel (occasional visits to other offices).

Responsibilities

• Lead and manage the Service Department, overseeing all service personnel and operations, including equipment installation, diagnostics, routine maintenance, repairs, and custom modifications.
• Develop and administer Service Department processes, covering:
• Service scheduling guidelines
• Allocation and coordination of service personnel and resources nationwide
• Recording and monitoring of assets in both internal databases and vendor platforms
• Monitoring and documenting costs related to installations and warranty work
• Issuing non-conformance reports and supplier corrective action requests (CARs)
• Designing and rolling out a structured Preventative Maintenance initiative
• Confirm that the Service Department is properly equipped with required support, including:
• Detailed installation and repair documentation
• Appropriate tools, equipment, and instrumentation
• Clear project timelines and schedules
• Organization and delivery of training programs for service technicians
• Access to technical support from equipment manufacturers and external service partners
• Oversee general projects involving machine tools, automation equipment, accessories, and add-ons; act as the main point of contact (POC) for third-party system integrations with external partners.
• Verify adherence to customer-specific protocols and requirements prior to and throughout project execution.
• Conduct technical evaluation of incoming machine orders in partnership with the Director and Inside Sales team:
• Review order specifications and clarify customer needs in collaboration with the sales team
• Communicate order particulars and timelines to Service Coordinators
• Offer technical expertise to order processing personnel for machine tool and accessory quotations/orders.
• Collaborate with machine tool manufacturers (and their sales/service teams) to optimize workflows and address any emerging concerns.
• Assist the sales team with technical details during the pre-sale phase, gathering necessary information to confirm proper machine and option configurations for smooth installation and optimal customer outcomes.

Requirements

• At least 2 years of relevant experience in the machine tool industry (in areas such as service, sales, applications engineering, or direct technical/hands-on roles).
• Previous supervisory or management experience within a service department (strongly preferred)
• Practical, hands-on background working directly with machine tools.
• Strong communication skills (customer facing and internally)
• Fundamental understanding of machine tool control systems, electrical components, and mechanical principles.
• Solid project management capabilities.
• Strong working knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.).
• Familiarity with CRM platforms (Salesforce experience preferred).
• Basic proficiency in CAD-CAM software.
• Highly organized, with outstanding communication and interpersonal abilities.
• Excellent analytical and problem-solving skills, paired with a proactive, innovative approach.
• Commercially aware, focused on operational efficiency, and receptive to fresh ideas and methods (not rigid or overly fixed in viewpoints).
• Capable of grasping technical subject matter to communicate clearly and effectively with technicians, manufacturers, and other internal/external parties.

Preferred Qualifications

• Experience or education in manufacturing engineering.

Clinical Account Executive – Oncology Diagnostics

Missouri - Kansas City

A fast-growing precision health company is looking for a Clinical Account Executive to support the adoption of advanced oncology diagnostic services across key healthcare markets.

This organisation operates internationally and focuses on early detection technologies designed to improve outcomes in cancer and age-related diseases. With multidisciplinary teams spanning clinical, commercial, and technology functions, the company is helping drive innovation in precision medicine.

The Role

As a Clinical Account Executive, you will act as the key commercial link between innovative diagnostic services and the oncology community. You will work closely with cancer centres, oncology practices, and healthcare systems to support the adoption of cutting-edge testing solutions that enable earlier and more accurate disease detection.

Key Responsibilities

• Drive sales of oncology diagnostic services within cancer centres and community oncology practices
• Develop and execute territory business plans to achieve and exceed revenue targets
• Build and maintain relationships with Key Opinion Leaders (KOLs), academic cancer centres, and community oncology clinics
• Manage existing client relationships while identifying and developing new business opportunities
• Provide support around billing and reimbursement processes for healthcare providers and patients
• Facilitate the implementation of laboratory services and related agreements
• Represent the organisation at industry meetings, conferences, and trade events
• Monitor market activity, competitor offerings, and reimbursement trends within the oncology diagnostics space

Requirements

• Bachelor’s degree in Life Sciences, Biology, Business, Marketing, or a related field
• Approximately 5+ years of experience in oncology diagnostics, molecular diagnostics, or healthcare services sales
• Experience working with cancer centres, oncology clinics, health systems, or purchasing organisations
• Demonstrated track record of exceeding sales targets
• Strong understanding of the oncology market, personalised medicine, and reimbursement landscape
• Ability to manage multiple accounts while maintaining strong attention to detail
• Excellent communication, presentation, and consultative sales skills
• High level of professionalism and integrity when working with clinical stakeholders
• Comfortable working in a high-growth, fast-paced environment
• Experience with CRM systems (e.g., Salesforce) and Microsoft Office tools
• Willingness to travel within the assigned territory as required

What’s on Offer

• Opportunity to contribute to innovations in cancer detection and precision medicine
• International collaboration with teams across global markets
• Professional development and ongoing learning opportunities
• Supportive and fast-paced working environment
• Flexible working arrangements including remote opportunities

Due to the high volume of applications, we cannot guarantee a response with tailored feedback.

WHO WE ARE

High Rise Financial is a fast-growing financial and medical liens company. We have two service offerings:

• Plaintiff Cash Funding: We provide money upfront to clients who are hurt due to an accident, instead of having to wait for their legal case to settle. We take pride in helping our community by keeping our injured clients financially afloat during difficult times due to an accident that was not their fault.

• Doctors and Surgery Centers on Lien: We have a network of doctors, surgery centers and hospitals that treat personal injury victims on lien. We provide funding for surgery centers and hospital fees. We also assist with doctor scheduling and coordinating client medical care.

We are quickly becoming a leader in the space known for our high ethical standards, clearly defined terms, and fair repayment for personal injury victims. High Rise Financial provides law firms with a trusted source to refer their clients and buy them time to get the award amounts their clients deserve.

Don’t take our word for it. Check out our Google and Yelp reviews and come be a part of our winning team!

WHAT YOU’LL DO

Important: This role may involve extensive regional travel. The position also requires frequent travel to surrounding states for law firm meetings, conferences, etc. including regular 2-3+ hour drives, short flights, and overnight stays in hotels.

As an Account Manager Outside Sales, the following will be your duties:

• Meeting sales targets to increase revenue.
• As an account manager, you will build and maintain relationships with personal injury law firms to expand our attorney referral base.
• Take lawyers, paralegals, and case managers out to lunches, dinners, and meetings to grow and maintain relationships with personal injury firms.  
• Attend legal events, legal networking events, and trade shows to meet attorneys and paralegals.
• In addition to face-to-face meetings, you will make contacts via inside sales using our CRM sales software.
• Maintain records of all sales leads and/or customer accounts.
• Educate law firms on how our services can benefit them and their clients.
• Exercise diligence in planning, follow-up, and closing deals by working with law firm personnel to facilitate the accumulation and prompt return of requisite documents. 

WHAT TO EXPECT

• Potential for extensive weekday travel depending on territory needs 

WHAT YOU’LL NEED

• Must have 2+ years of inside or outside sales experience.
• Demonstrated success in building relationships, meeting goals, and delivering results.
• Proficiency in developing sales strategies and utilizing performance metrics.
• Familiarity with MS Office and Salesforce preferred.
• Strong written and verbal communication skills.
• Effective organizational and leadership abilities.
• Proven problem-solving skills.
• High energy, ambitious, and reliable with a positive demeanor.
• Comfortable cultivating relationships in social settings.
• Ability to work independently in a fast-paced environment.
• Excellent organizational, planning, and multitasking abilities  

BENEFITS 

• Compensation: Earning potential over $115,000 annually
• Base Salary $60,000 to $80,000 annually (depending on experience & state residency as we have positions available across the county).
• Commission $15,000 to $55,000 per year is the practical range but since we have no cap, exceptional employees can exceed that high mark
• Work from home – enjoy your own space!
• Health, Dental, and Vision insurance provided with full-time employment
• Paid holidays and paid time off
• 401K or a Roth IRA
• Fast-growing company with room for growth! 

KEYWORDS

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ESS is all about owning what you do. We're a 100% employee‑owned, multi‑faceted contractor that thrives on delivering complex heavy civil projects through innovative infrastructure solutions.

We're looking for a Marketing Coordinator to join our marketing team! Marketers at ESS are self‑motivated individuals with a positive attitude who actively contribute to a wide range of marketing‑related activities. They take the lead in driving projects from an execution standpoint and must bring strong organizational, marketing, and communication skills to the role.

Responsibilities

• Coordinating content across print, digital, and video mediums.
• Writing long form content including project profiles, proposals, and award submissions.
• Supporting content creation for internal and external communications, emails, ads, promotional materials, and branded merchandise.
• Sourcing and contributing creative content for broader marketing use.
• Leading the ongoing management of brand websites, including updates, maintenance, and content accuracy.
• Crafting and uploading blog articles, project updates, and new content using WordPress.
• Partnering with internal teams to ensure web content reflects current priorities, campaigns, and initiatives
• Monitoring site performance and recommending improvements to enhance user experience.
• Coordinating the ordering, production, fulfillment, and inventory management of branded materials — including apparel, promotional items, giveaways, business cards, and name plates.
• Managing relationships with local and regional vendors to ensure quality, consistency, and timely delivery of all branded items.
• Supporting the planning and execution of company, client, and special events.
• Building and managing event websites through platforms such as Bizzabo.
• Providing onsite event support, including setup, coordination, and attendee assistance. site event support, including setup, coordination, and attendee assistance.
• Coordinating firm participation in professional, client, and community organizations.
• Representing ESS at industry events, conferences, and tradeshows as required.
• Supporting local advertising, membership, and sponsorship opportunities.
• Coordinating public relations efforts such as groundbreakings, ribbon cuttings, press releases, and industry publication features.
• Developing and maintaining a catalog of marketing materials including collateral, resumes, and project descriptions.
• Maintaining data in Salesforce, the company's CRM platform.
• Contributing to creative brainstorming sessions and idea generation.
• Collaborating with the marketing team to develop internal and external marketing campaigns.
• Working with cross-functional teams to develop creative solutions for ESS, our partners, and clients.

Qualifications

• You have a bachelor’s degree in marketing, communications, or a related discipline.
• You have 3+ years of marketing experience in a full-time role.
• Your visual and written communication skills will knock our socks off.
• You genuinely love writing and take pride in crafting clear, engaging content.
• You're a little obsessed with processes, proofing and error-checking.
• You thrive in both an independent and collaborative environment.
• You don't sweat it if you need to juggle concurrent projects, with tight-deadlines, across various teams, with minimal supervision.
• You have solid experience Adobe Creative Suite, specifically InDesign, Illustrator and Photoshop a plus.
• You are extremely organized and can continue to drive large projects while simultaneously managing small tasks.
• You're an active member of the design, marketing, and communications community.
• You play well with others and generally have a positive attitude.
• You don't hesitate to take initiative when needed.

Preferred Skills/Experience

• Prior experience in the AEC industry
• Proficiency with CRM platforms, especially Salesforce
• Demonstrated ability to manage and update websites using WordPress

Location

This team member will work out of the Kansas City, MO office located in the River Market district. Other office locations would be considered. Some regional travel may be required, including a few overnight stays here and there. ESS offers a comprehensive and competitive package including access to top-notch tech tools and flex time.

Travel

• Some travel is required, including overnight stays
• This role could expect to travel 5% of the time

Hybrid Work Schedule

The marketing team follows the following hybrid work schedule. Team members are welcome to work in the office on remote days if they prefer.

• Monday/Friday - Remote
• Tuesday/Wednesday/Thursday - Office