Salesforce Jobs in Niles, IL
6 positions found
6 Months Contract Will need to use personal equipment Responsibilities: Provide technical support to internal and external customers on company products, services, or processes.
Troubleshoot and resolve customer and employee issues for client products and online platforms.
Create and manage cases received through phone, email, and Salesforce cases.
Complete routine/daily requests.
Manage and complete long-term projects.
Manage multiple cases at one time, providing details and updates until resolved.
Work with customers to quickly get to the root of their problem.
Provide timely and accurate customer feedback.
Walk customers through a series of actions to resolve a problem.
Follow up with customers to ensure the problem is resolved.
Escalate to the correct team (technical, content, product management) for a resolution, then liaison between second level team(s) and the customer.
Provide support in the form of procedural documentation.
Keep team informed as new issues arise or processes are updated.
Support co-workers and promote a positive work environment.
Provide training to new employees on our various products/platforms.
Cross train on other products, systems, and processes.
Participate in product or system testing and review as required.
Requirements: Bachelor’s Degree OR High School diploma or GED and 2 years’ experience in a customer/technical support environment.
Experience working in a support center or equivalent environment.
Required Skills: General troubleshooting.
Computer/browser/network troubleshooting.
Ability to be proactive and prioritize issues.
Detail-oriented and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication, ability to articulate complex information clearly.
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
Ability to follow up and manage open cases until resolved.
Ability to work a flexible schedule.
Ability to adjust quickly to changing job duties and processes.
Preferred Skills: Degrees in MIS, Information Technology.
Benefits: Hybrid work environment with office locations in CA, TX, NY, MN, FL, IL.
Job Title:
Jr Buyer
Location (City, State):
Elk Grove Village, Hybrid
Industry:
Retail
Pay:
$28–$30 per hour
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is partnering with a well-established organization to identify a Sourcing / Buyer Assistant to support their procurement team. This role offers the opportunity to gain hands-on experience within a collaborative sourcing environment and could convert to a permanent position for the right candidate.
Job Description:
The Sourcing / Buyer Assistant will provide operational and administrative support to a procurement team responsible for managing vendor relationships, purchasing activities, and category data. This role is highly system-focused and will involve working with internal reporting, maintaining purchasing records, and assisting sourcing leaders with daily operational tasks.
Key Responsibilities:
- Provide administrative and operational support to sourcing team members
- Enter and maintain purchasing and item data within internal systems
- Generate reports and assist with basic data analysis to support sourcing initiatives
- Coordinate with internal teams to ensure product and item information is accurate
- Monitor supplier updates and follow up on outstanding requests or documentation
- Assist with tracking projects, purchasing programs, and promotional initiatives
- Help resolve discrepancies related to orders, data, or supplier information
- Support documentation and reporting for procurement activities
Qualifications:
- 1–2 years of experience in a corporate environment within supply chain, procurement, analytics, or a related operational role
- Bachelor’s degree strongly preferred
- Intermediate Excel skills including pivot tables and VLOOKUPs
- Experience with ERP or CRM systems such as SAP or Salesforce is a plus
- Strong attention to detail and ability to manage system-driven tasks
Perks:
- Opportunity to gain experience within a large, structured procurement team
- Exposure to sourcing processes and enterprise systems
- Hybrid work schedule
- Strong potential for long-term career growth within procurement and supply chain.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
About Goosehead
Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members. In 2012, we began franchising our business model. This role is for one of our successful franchise partners in Highwood, IL.
Job Summary
The team is responsible for new business revenue generation monthly and works to achieve these on an individual and team level. Account Executives are equipped with extensive training in Salesforce, sales process management, business development and more.
Principal Duties and Responsibilities
The primary responsibility of an Account Executive is to build a book of business through:
- Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
- Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.
Compensation Summary
The first year’s earnings potential ranges from $53,000 - $90,000, varying based on performance. Our compensation package slightly varies by agency but offers uncapped new business commissions and renewal commissions year-over-year. Renewal commissions provide passive earnings and can exponentially increase your annualized income. Additionally, top performers can qualify for an annual President’s Club trip.
Experience and Education
- Passing the state licensing exam, once hired
- Legally authorized to work in the United States
Required Skills and Abilities
- Exceptional written and verbal communication
- Experience in a fast-paced work environment
- B2B or B2C sales experience or related college major
- Competitive attitude
- Networking abilities
- Entrepreneurial spirit
- Problem-solving mentality
- Self-motivated, hands on, self-starter mindset that can do the work
- Strong time management
- Strong attention to detail and organization
Benefits Summary
- Benefit offerings vary per agency*
This job posting is for an opportunity at a Goosehead Insurance agency independently owned and operated by a local franchised Agency Owner. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will be submitted to the Agency Owner. If you are hired for this position, you also understand and acknowledge that the Agency Owner’s franchised business will be your employer, not Goosehead Insurance Agency, LLC, and that the Agency Owner is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling, and supervision.
To learn more about our job opportunities, apply here. We look forward to speaking with you!
Role & Responsibilities:
Identify, initiate, and develop new business across all of our core competencies,
Engage with clients that provide sustained and profitable revenue streams across multiple services.
Develop and execute a business plan that will achieve sales quota and budget as defined by the company.
Work closely with local, regional, and international operations staff to ensure customers’ needs and expectations are met.
Provide multiple logistics solutions for numerous entry points into accounts within our core competencies.
Update and manage all sales opportunities and activity into SalesForce.
Other duties as assigned by management.
Qualifications:
Bachelor’s degree preferred or equivalent work experience.
Minimum 10 years freight forwarding sales experience; operational freight forwarding experience a big plus!
Proven successful selling ability in a commission environment.
Strong negotiating skills with a strong business acumen.
Must be able to pivot and adapt to rapid and frequent changes addressing the needs of clients and goals of MEC.
Strong problem-solving skills with ability to develop new ideas and innovative solutions.
High drive and energy to manage multiple accounts while looking for new business opportunities.
Strong time management, organizational, and analytical skills.
Enthusiastic and passionate desire for continuous personal and professional development, training, and team building.
Strong business acumen with a keen aptitude to quickly assimilate new information.
Excellent organization, analytical, written, and oral communications skills.
Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
Ability to think creatively and strategically to solve complex problems.
Must be a confident self-starter who can develop effective business relationships, both internally and externally.
Candidates must be self-motivated, customer service oriented, and eager to ensure the success of MEC.
Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.
Excellent computer knowledge, advanced Microsoft Office proficiency.
MEC values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Sick, and Vacation. MEC reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.
Senior Production Planner – Role Summary
Primary Responsibilities
Production Planning
- Manage Oracle Print and Fulfillment workflow processes, including project creation and tracking.
- Monitor and maintain the Production Planning Outlook inbox; prioritize and route requests effectively.
- Perform document merging using Printshop Mail.
- Utilize Excel for data management, reporting, data visualization, and advanced analytical functions.
- Apply supply chain knowledge to printing and fulfillment operations, ensuring timely coordination.
- Manage packaging (overpack) supplies for onsite and external packager locations.
Print Production
- Coordinate core pack label print requests.
- Coordinate core pack slide label print requests, including support for China-based needs.
Supplier Support
- Participate in packager check-in meetings; track updates and complete assigned action items.
- Address packaging assignment questions and support form-fitting validation.
- Assist with forecasting, ordering, and tracking packaging materials across all packager partners.
System Support
- Maintain PIM updates and support data validation for Dynamics 365 migration, including:
- Product filter codes
- Routes
- Bills of Material (BOM)
- Maintain working knowledge of container build templates.
- Process off-cycle movement journals with accuracy and timeliness.
Inventory Management
- Manage and fulfill ad hoc overpack requests as needed.
Required System Access
- Oracle – CAP Project Super User & CAP iProcurement
- Scores
- Dynamics 365
- Salesforce
- FileShare
- Outlook & Teams
- OpenText Output Manager (VPOM)
- Product Inventory Manager (PIM)
Key Skills & Competencies
- Strong attention to detail
- Excellent organizational skills
- Effective written and verbal communication
- Ability to work cross-functionally with suppliers, planners, and internal teams
- Proficiency in data analysis and workflow management
Work Requirements
- Onsite: 5 days per week
- Schedule: 8:00–4:00 or 9:00–5:00 (30‑minute lunch)
- Weekly Hours: 37.5
This role focuses on maintaining, optimizing, and evolving the contact center technology to deliver exceptional customer service experiences, enable operational efficiency, and support business growth.
The manager will lead efforts to identify and implement AI and automation capabilities to streamline operations, enhance agent productivity, and improve customer engagement.
The manager will collaborate closely with IT teams, business stakeholders, and operational leaders to ensure seamless system performance, effective integration with enterprise applications, and alignment with organizational goals and customer service strategies.
Job Description JOB RESPONSIBILITIES: Provide leadership and direction to a team of professionals responsible for managing application.
Set clear goals, objectives, and performance expectations for the team.
Coach, mentor, and develop team members, enabling their professional growth.
Oversee day-to-day operations of assigned applications, ensuring reliability, performance, and security.
Collaborate with product owners, business analysts, and stakeholders to define and prioritize the product roadmap and deliverables.
Establish and enforce application governance practices, including change management, release management, and documentation.
Monitor application performance, availability, and scalability, taking proactive measures to optimize performance and minimize downtime.
Identify and implement optimizations, upgrades, and configurations to enhance system efficiency and functionality.
Act as a liaison between IT and other business units, facilitating effective communication and understanding.
Coordinate with IT teams and stakeholders for smooth project execution and post-launch support.
Identify opportunities to enhance existing applications or introduce new technologies to drive business efficiency and innovation.
Work with business intelligence and analytics teams to generate meaningful reports and insights on customer interactions, system usage, and performance metrics.
Foster a culture of continuous improvement within the team, encouraging innovative ideas and process enhancements.
10% domestic travel is expected for this role.
QUALIFICATIONS: Education Bachelor's degree in computer science, Information Technology, Business Administration or related field.
Relevant Work Experience 5–10 years of overall IT experience, with at least 3–5 years specifically in contact center technologies.
Hands-on experience managing CCaaS platforms (e.g., Genesys Cloud, NICE inContact, Amazon Connect, Five9, Cisco UCCE/UCCX, Avaya).
Experience with telephony infrastructure, SIP, VoIP, call routing, and network performance related to voice systems.
Familiarity with CRM integrations (e.g., Salesforce, Microsoft Dynamics 365) within the contact center environment.
Understanding of IVR design and implementation, call flows, and digital engagement (chat, email, SMS, social).
Experience with workforce engagement tools – WFM, QM, analytics dashboards.
Experience with automation, RPA, or AI/virtual agents in the contact center.
Familiarity with compliance/security frameworks relevant to voice/data handling (e.g., PCI, HIPAA, GDPR).
Preferred Qualifications Prior experience leading cross-functional teams, including vendor partners, system integrators, and internal support teams.
Proven ability to run IT operations for a contact center – ensuring uptime, performance SLAs, and issue resolution.
Experience managing project delivery, including upgrades, migrations, or new feature rollouts.
Budget planning and license/contract/vendor management related to contact center systems.
Experience collaborating with business stakeholders to translate service goals into technical solutions.
Exposure to contact center KPIs – ASA, AHT, FCR, CSAT – and how technology impacts these.
Excellent problem-solving, communication, and stakeholder management skills.
DISCLAIMER All duties and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position.
Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s)/manager(s).
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position: $134,000.00
- $201,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
This role is bonus and/or incentive eligible.
Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
For a more comprehensive list of our benefits please click here .
For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.
We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
Explore our Belonging page here .
Medline Industries, LP is an equal opportunity employer.
Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
