Salesforce Jobs in Mesa, AZ
10 positions found
This role ensures customers have a smooth experience when ordering, changing, or canceling tickets and provides clear, friendly written communication at all times.
KEY RESPONSIBILITIES • Respond to inbound customer emails regarding event ticket orders, availability, cancellations, and date changes • Provide accurate information about event parking and parking passes • Use internal systems to research customer inquiries and process updates or adjustments • Maintain high standards of written communication and professionalism in every customer interaction • Support additional channels such as chat or phone as needed MINIMUM QUALIFICATIONS • 2+ years of experience in a call center, administrative, or office-based customer service role • Strong written communication and reading comprehension skills • High school diploma or equivalent required • Proven ability to manage multiple inquiries and maintain attention to detail • Commitment to long-term engagement in the role CORE TOOLS & SYSTEMS • Microsoft Outlook / Office Suite • CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud, or similar) • Chat and telephony platforms PREFERRED SKILLS • Experience with event ticketing systems or e-commerce platforms • Familiarity with remote customer support environments • Strong problem-solving and time-management skills By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners.
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About Goosehead
Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members. In 2012, we began franchising our business model. This role is for one of our successful franchise partners.
Job Summary
The team is responsible for new business revenue generation monthly and works to achieve these on an individual and team level. Account Executives are equipped with extensive training in Salesforce, sales process management, business development and more.
Principal Duties and Responsibilities
The primary responsibility of an Account Executive is to build a book of business through:
- Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
- Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.
Compensation Summary
The first year’s earnings potential ranges from $53,000 - $90,000, varying based on performance. Our compensation package slightly varies by agency but offers uncapped new business commissions and renewal commissions year-over-year. Renewal commissions provide passive earnings and can exponentially increase your annualized income. Additionally, top performers can qualify for an annual President’s Club trip.
Experience and Education
- Passing the state licensing exam, once hired
- Legally authorized to work in the United States
Required Skills and Abilities
- Exceptional written and verbal communication
- Experience in a fast-paced work environment
- B2B or B2C sales experience or related college major
- Competitive attitude
- Networking abilities
- Entrepreneurial spirit
- Problem-solving mentality
- Self-motivated, hands on, self-starter mindset that can do the work
- Strong time management
- Strong attention to detail and organization
Benefits Summary
- High quality voluntary health, vision, dental insurance programs
- Paid holidays, vacation, and sick leave
- Benefit offerings vary per agency*
This job posting is for an opportunity at a Goosehead Insurance agency independently owned and operated by a local franchised Agency Owner. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will be submitted to the Agency Owner. If you are hired for this position, you also understand and acknowledge that the Agency Owner’s franchised business will be your employer, not Goosehead Insurance Agency, LLC, and that the Agency Owner is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling, and supervision.
To learn more about our job opportunities, apply here. We look forward to speaking with you!
About Goosehead
Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members. In 2012, we began franchising our business model. This role is for one of our successful franchise partners.
Job Summary
The team is responsible for new business revenue generation monthly and works to achieve these on an individual and team level. Account Executives are equipped with extensive training in Salesforce, sales process management, business development and more.
Principal Duties and Responsibilities
The primary responsibility of an Account Executive is to build a book of business through:
- Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
- Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.
Compensation Summary
The first year’s earnings potential ranges from $53,000 - $90,000, varying based on performance. Our compensation package slightly varies by agency but offers uncapped new business commissions and renewal commissions year-over-year. Renewal commissions provide passive earnings and can exponentially increase your annualized income. Additionally, top performers can qualify for an annual President’s Club trip.
Experience and Education
- Passing the state licensing exam, once hired
- Legally authorized to work in the United States
Required Skills and Abilities
- Exceptional written and verbal communication
- Experience in a fast-paced work environment
- B2B or B2C sales experience or related college major
- Competitive attitude
- Networking abilities
- Entrepreneurial spirit
- Problem-solving mentality
- Self-motivated, hands on, self-starter mindset that can do the work
- Strong time management
- Strong attention to detail and organization
Benefits Summary
- High quality voluntary health, vision, dental insurance programs
- Paid holidays, vacation, and sick leave
- Benefit offerings vary per agency*
This job posting is for an opportunity at a Goosehead Insurance agency independently owned and operated by a local franchised Agency Owner. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will be submitted to the Agency Owner. If you are hired for this position, you also understand and acknowledge that the Agency Owner’s franchised business will be your employer, not Goosehead Insurance Agency, LLC, and that the Agency Owner is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling, and supervision.
To learn more about our job opportunities, apply here. We look forward to speaking with you!
Working at Goosehead
We've worked hard to earn the trust of our clients, so we are highly selective in our hiring process. If you think you have what it takes to grow with our company, we would love to meet you.
Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people.
Principal Duties and Responsibilities
- The primary responsibility of an Account Executive is to build a book of business through:
- Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
- Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.
Compensation Summary
The Account Executive position has a first-year average on-target earnings of $90,000. Our compensation package consists of a base salary plus uncapped variable commissions, and a one-time conditional sign-on bonus.
Licensing, Training, and Position Requirements:
- Goosehead will cover one-time costs of all training courses and exam fees to obtain your insurance license
- This role is contingent on you passing your licensing exam, obtaining the state issued license, and successfully completing the Goosehead training program, which will commence on your start date
- Account Executives are equipped with extensive training in , sales process management, business development and more, no previous experience is required.
- Professional development opportunities from the Account Executive role include, but are not limited to, corporate leadership, flexibility with a proven track record, and an apprenticeship program leading to business ownership.
Benefits Summary
- Comprehensive health, vision, disability, life, and dental insurance programs
- 401K Matching Plan
- Employee Stock Purchase Plan
- Paid holidays, vacation, and sick leave
Experience and Education
- Bachelor’s degree, 3.0 GPA preferred.
- Passing the state licensing exam, once hired
- Legally authorized to work the United States
Preferred Skills, Abilities, Soft Skill Factors
- Exceptional written and verbal communication
- Experience in a fast-paced work environment
- B2B or B2C sales experience or related college major
- Competitive attitude
- Networking abilities
- Entrepreneurial spirit
- Problem-solving mentality
- Self-motivated, proactive, and ready to take initiative
- Strong time management
- Strong attention to detail and organization
- Results-driven and committed to continuous improvement
- High integrity and honest communication
Equal Employment Opportunity
Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.
To learn more about our job opportunities, apply here. We look forward to speaking with you!
Working at Goosehead
We've worked hard to earn the trust of our clients, so we are highly selective in our hiring process. If you think you have what it takes to grow with our company, we would love to meet you.
Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people.
Principal Duties and Responsibilities
- The primary responsibility of an Account Executive is to build a book of business through:
- Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
- Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.
Compensation Summary
The Account Executive position has a first-year average on-target earnings of $90,000. Our compensation package consists of a base salary plus uncapped variable commissions, and a one-time conditional sign-on bonus.
Licensing, Training, and Position Requirements:
- Goosehead will cover one-time costs of all training courses and exam fees to obtain your insurance license
- This role is contingent on you passing your licensing exam, obtaining the state issued license, and successfully completing the Goosehead training program, which will commence on your start date
- Account Executives are equipped with extensive training in , sales process management, business development and more, no previous experience is required.
- Professional development opportunities from the Account Executive role include, but are not limited to, corporate leadership, flexibility with a proven track record, and an apprenticeship program leading to business ownership.
Benefits Summary
- Comprehensive health, vision, disability, life, and dental insurance programs
- 401K Matching Plan
- Employee Stock Purchase Plan
- Paid holidays, vacation, and sick leave
Experience and Education
- Bachelor’s degree, 3.0 GPA preferred.
- Passing the state licensing exam, once hired
- Legally authorized to work the United States
Preferred Skills, Abilities, Soft Skill Factors
- Exceptional written and verbal communication
- Experience in a fast-paced work environment
- B2B or B2C sales experience or related college major
- Competitive attitude
- Networking abilities
- Entrepreneurial spirit
- Problem-solving mentality
- Self-motivated, proactive, and ready to take initiative
- Strong time management
- Strong attention to detail and organization
- Results-driven and committed to continuous improvement
- High integrity and honest communication
Equal Employment Opportunity
Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.
To learn more about our job opportunities, apply here. We look forward to speaking with you!
Position Purpose:
The Account Manager is responsible for all commercial activities and achieving yearly revenue growth targets within the assigned region. Responsibilities include but not limited to frequent face-face meetings with customers to support product installations, perform inspections and promote our integrated solutions & services. Active account management of opportunities, results & activities is done via SalesForce.
Accountabilities:
- Accountable for achievement of the annual business plan, which includes Orders Received, Invoiced Sales and Profit Margin targets for the given region.
- Ensures the continuous sales & promotion of all products and services within portfolio by continuous evaluation of individual territory potential based on exiting installed base. Owner of region’s equipment installed base and market spend estimates.
- Utilize SalesForce to document customer visit activity, equipment installed base and manage business pipeline. Effective Opportunity management is required given its relevance to our rolling sales forecasts and yearly business plans.
- Frequent customer visits are required to develop new business and increase the business volume as expected for the given territory and customer base. This is a field sales role.
- Oversee quotes, proposals and respond to customer inquiries related to company products, designs and operations.
- Analyzes market situations and suggests pricing policy modifications that will retain acceptable market share and profitability. Must be actively involved in market pricing strategy.
- Identify and respond to customer concerns regarding product quality, delivery schedules and other issues. Interact with foundry and supply chain staff to ensure quality, timely delivery schedules and ever-improving knowledge of customer and product requirements.
- Through the use of straightforward communication skills and strong interpersonal relationships, act in line with the company’s vision and leadership principles and always be clear as to the action or reaction required.
- Represent company at various trade and technical shows and seminars. This may include making formal presentations to support company growth.
- Maintain technical and professional skills through formal training, involvement in industry groups and on-the-job experiences.
Requirements:
- Technical or Business degree or equivalent training and experience.
- Well established track record in technical sales.
- Strong knowledge of minerals and aggregates processing industry.
Competencies:
- Ability to travel frequently to locations locally and in remote areas
- Action and detail-oriented
- High level of computer skills (Excel, Word, Access)
- Organization and prioritization of tasks
- Must be physically able to climb onto structures, stairs, ladders, scaffolds at jobsites, customer facilities, industrial plants and mines and inspection equipment
- Valid Drivers License
About Goosehead
Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we’re more than just a bit selective when it comes to hiring new team members.
Job Summary
Goosehead Insurance is currently seeking an experienced, self-motivated, and driven Enterprise Sales Agent to join our team. The focus of the Enterprise Sales Agent to give quotes, close leads, and retain relationships. They will also advise clients on the benefits of various policies as well as tailoring insurance packages to meet their specific needs.
Principal Duties And Responsibilities
The Enterprise Sales Agent will be working in an inside sales environment working with both inbound and outbound calls. They will also track client data through Salesforce CRM system and engage with pre-qualified prospects. Goosehead's sales management platform provides our agents a consistent flow of qualified leads to help build a book of business.
A successful candidate will have experience in inside sales or the insurance industry, with expertise in the sales process and client management.
Role Requirements
- Property & Casualty Insurance License (Preferred) or passing the state licensing exam, once hired
- Legally authorized to work the United States
Required Skills And Abilities
- Experience with managing customer relationships
- Experience with CRM systems
- Team-oriented
- Entrepreneurial spirit
- Problem-solving mentality
Compensation Summary
This position has a base salary of $50k in addition to a highly competitive commission structure.
Benefits Summary
- High-quality voluntary health, vision, disability, life, and dental insurance programs.
- 401K Matching Plan.
- Employee Stock Purchase Plan.
- Paid holidays, vacation, and sick leave.
- Corporate sponsored programs to enhance employee physical, financial, mental, and emotional wellness.
- Financial Solution Program.
Equal Employment Opportunity
Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.
To learn more about our job opportunities, apply here. We look forward to speaking with you!
About Goosehead
Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we’re more than just a bit selective when it comes to hiring new team members.
Job Summary
Goosehead Insurance is currently seeking an experienced, self-motivated, and driven Enterprise Sales Agent to join our team. The focus of the Enterprise Sales Agent to give quotes, close leads, and retain relationships. They will also advise clients on the benefits of various policies as well as tailoring insurance packages to meet their specific needs.
Principal Duties And Responsibilities
The Enterprise Sales Agent will be working in an inside sales environment working with both inbound and outbound calls. They will also track client data through Salesforce CRM system and engage with pre-qualified prospects. Goosehead's sales management platform provides our agents a consistent flow of qualified leads to help build a book of business.
A successful candidate will have experience in inside sales or the insurance industry, with expertise in the sales process and client management.
Role Requirements
- Property & Casualty Insurance License (Preferred) or passing the state licensing exam, once hired
- Legally authorized to work the United States
Required Skills And Abilities
- Experience with managing customer relationships
- Experience with CRM systems
- Team-oriented
- Entrepreneurial spirit
- Problem-solving mentality
Compensation Summary
This position has a base salary of $50k in addition to a highly competitive commission structure.
Benefits Summary
- High-quality voluntary health, vision, disability, life, and dental insurance programs.
- 401K Matching Plan.
- Employee Stock Purchase Plan.
- Paid holidays, vacation, and sick leave.
- Corporate sponsored programs to enhance employee physical, financial, mental, and emotional wellness.
- Financial Solution Program.
Equal Employment Opportunity
Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.
To learn more about our job opportunities, apply here. We look forward to speaking with you!
Working at Goosehead
We've worked hard to earn the trust of our clients, so we are highly selective in our hiring process. If you think you have what it takes to grow with our company, we would love to meet you.
Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people.
Principal Duties and Responsibilities
- The primary responsibility of an Account Executive is to build a book of business through:
- Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
- Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.
Compensation Summary
The Account Executive position has a first-year average on-target earnings of $90,000. Our compensation package consists of a base salary plus uncapped variable commissions, and a one-time conditional sign-on bonus.
Licensing, Training, and Position Requirements:
- Goosehead will cover one-time costs of all training courses and exam fees to obtain your insurance license
- This role is contingent on you passing your licensing exam, obtaining the state issued license, and successfully completing the Goosehead training program, which will commence on your start date
- Account Executives are equipped with extensive training in , sales process management, business development and more, no previous experience is required.
- Professional development opportunities from the Account Executive role include, but are not limited to, corporate leadership, flexibility with a proven track record, and an apprenticeship program leading to business ownership.
Benefits Summary
- Comprehensive health, vision, disability, life, and dental insurance programs
- 401K Matching Plan
- Employee Stock Purchase Plan
- Paid holidays, vacation, and sick leave
Experience and Education
- Bachelor’s degree, 3.0 GPA preferred.
- Passing the state licensing exam, once hired
- Legally authorized to work the United States
Preferred Skills, Abilities, Soft Skill Factors
- Exceptional written and verbal communication
- Experience in a fast-paced work environment
- B2B or B2C sales experience or related college major
- Competitive attitude
- Networking abilities
- Entrepreneurial spirit
- Problem-solving mentality
- Self-motivated, proactive, and ready to take initiative
- Strong time management
- Strong attention to detail and organization
- Results-driven and committed to continuous improvement
- High integrity and honest communication
Equal Employment Opportunity
Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.
To learn more about our job opportunities, apply here. We look forward to speaking with you!
ServiceNow Architect Chandler, AZServiceNow Architect Chandler, AZ
Experience level: Mid-senior
Experience required: 5 Years
Education level: All education level
Job function: Information Technology
Industry: Information Technology and Services
Pay rate : $80 per hour
Total position: 1
Relocation assistance: No
Visa sponsorship eligibility: No
Only candidates located in the MST or PST time zones are eligible to apply for this role.
Job Description:
As a ServiceNow Architect, you will play a key role in designing and guiding the implementation of complex ServiceNow solutions across multiple platforms and modules. You will leverage your deep knowledge of ServiceNow’s capabilities and best practices to architect robust solutions that drive business value, improve operational efficiency, and ensure alignment with client needs.
Key Responsibilities:
- Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications.
- Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.
- Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.
- Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
- Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
- Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
- Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.
- Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.
- Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
- Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.
Required Qualifications:
- Experience: 5+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role.
Technical Skills:
- Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB
- In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
- Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
- Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)
- Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability
- In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance
- Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence
- Certifications: ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred
- ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities
- Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations
- Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills.
Preferred Qualifications:
- Experience with ServiceNow ITOM modules (Discovery, Orchestration, Event Management)
- Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow
- Experience with DevOps and CI/CD pipelines for ServiceNow deployments
- Knowledge of automation tools and frameworks to drive operational efficiencies
Hiring Manager Notes:
- Location & Time Zone: Only candidates located in the MST or PST time zones are eligible to apply for this role to support effective onshore/offshore collaboration and alignment with team standups.
- Work Model: Remote-first role with occasional, optional travel for key client engagements. All travel will be reimbursed.
- Engagement Model: Contract-to-hire opportunity with a minimum 6-month contract, with potential for earlier conversion for strong performers.
MUST HAVE:
- 5+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role.
- ServiceNow Certified System Administrator (CSA) required.
- Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB
- In-depth knowledge of ServiceNow platform capabilities, modules, and best practices.
- Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment.
- Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)
- Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability.
- In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance
- Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities
- Experience with agile methodologies and managing large-scale ServiceNow implementations.
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