Salesforce Jobs in Laurel

Title: Claims Specialist

Salary Range: $70,000 – $85,000

Bonus Potential: 7.5%

Location: Onsite in Columbia, MD – potential for hybrid after training and some travel could be required

About the Role

We are seeking a highly organized and customer-focused Claims Specialist to manage and resolve customer claims with precision and empathy. In this role, you will serve as the primary point of contact for customers, ensuring claims are logged, tracked, and resolved efficiently while collaborating across Manufacturing, Finance, and Customer Service teams.

The ideal candidate will use strong analytical, project management, and communication skills to drive root cause analysis, implement corrective actions, and enhance the overall customer experience.

What You’ll Do

• Log, track, and manage customer claims in Salesforce from initiation to resolution.
• Communicate empathetically with customers, providing timely updates throughout the claims process.
• Collaborate with Manufacturing, Finance, and other internal teams to investigate claims and implement resolutions.
• Facilitate cross-functional meetings and follow up on corrective actions to ensure accountability.
• Identify trends in claims, perform root cause analysis, and recommend process improvements.
• Provide regular reports on claim volume, resolution times, root causes, and customer impact.

Additional Expectations

• Maintain accurate and thorough documentation of all claims, communications, and outcomes.
• Escalate complex issues appropriately and ensure follow-through on resolutions.
• Uphold a high standard of service excellence in every customer interaction.
• Support continuous improvement initiatives by analyzing data and providing actionable insights.
• Manage multiple priorities effectively while maintaining attention to detail and quality.

What You’ll Bring

• Bachelor’s degree in Business, Project Management, or a related field.
• 3+ years of experience in customer service, claims resolution, or project coordination.
• Proficiency in Salesforce, Excel, and data analysis tools.
• Excellent communication, problem-solving, and organizational skills.
• Ability to drive cross-functional collaboration and manage multiple priorities.
• Preferred: Experience in manufacturing or B2B environments, familiarity with root cause analysis frameworks (e.g., 5 Whys, Fishbone), exposure to corrective action planning, and project management certification (CAPM or PMP).

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work

• Reinvent yourself:At Bosch, you will evolve.
• Discover new directions:At Bosch, you will find your place.
• Balance your life:At Bosch, your job matches your lifestyle.
• Celebrate success:At Bosch, we celebrate you.
• Be yourself:At Bosch, we value values.
• Shape tomorrow:At Bosch, you change lives.

• Serve as the primary point of contact for assigned accounts, building and nurturing long-term relationships with key decision-makers
• Develop and implement strategic account plans to maximize revenue growth and client retention
• Conduct regular meetings with clients to understand their needs, present solutions, and address any concerns
• Collaborate with internal teams to ensure timely delivery of products or services and resolve any issues
• Identify and pursue new business opportunities within existing accounts
• Negotiate contracts and terms of agreement with clients
• Monitor and analyze account performance, providing regular reports and insights to management
• Stay up-to-date with industry trends and competitor activities to provide valuable insights to clients
• Participate in industry events and networking opportunities to expand the company's presence and identify potential leads
• Maintain accurate and detailed records of all client interactions, sales activities, and account updates in the CRM system

• High school diploma or equivalent
• 3+ years of HVAC Branch or Account management sales experience (outside sales not required)
• Proven track record of meeting or exceeding sales targets
• Proficiency in Salesforce or similar CRM software
• Excellent verbal and written communication skills
• Strong negotiation and problem-solving abilities
• Ability to travel within the assigned territory as needed (75% travel)

• Bachelor's degree in Business, Marketing, or related field
• Experience in developing and maintaining long-term client relationships
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
• Strong analytical skills with the ability to interpret data and generate insights
• Self-motivated with a high energy level and desire to achieve goals beyond what is required
• Proven ability to operate effectively across both sales and operations
• Understanding of principles and processes for providing best-in-class customer service
• Business acumen including sales forecasting, opportunity management, and customer planning
• Ability to adapt to and communicate effectively in today's technologically driven business environment
• Excellent time management and prioritization skills

About Goosehead

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members. In 2012, we began franchising our business model. This role is for one of our successful franchise partners in Columbia, MD.

Job Summary

The team is responsible for new business revenue generation monthly and works to achieve these on an individual and team level. Account Executives are equipped with extensive training in Salesforce, sales process management, business development and more.

Principal Duties And Responsibilities

The primary responsibility of an Account Executive is to build a book of business through:

• Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
• Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.

Compensation Summary

The first year’s earnings potential ranges from $53,000 - $90,000, varying based on performance. Our compensation package slightly varies by agency but offers uncapped new business commissions and renewal commissions year-over-year. Renewal commissions provide passive earnings and can exponentially increase your annualized income. Additionally, top performers can qualify for an annual President’s Club trip.

Experience And Education

• Passing the state licensing exam, once hired
• Legally authorized to work in the United States

Required Skills And Abilities

• Exceptional written and verbal communication
• Experience in a fast-paced work environment
• B2B or B2C sales experience or related college major
• Competitive attitude
• Networking abilities
• Entrepreneurial spirit
• Problem-solving mentality
• Self-motivated, hands on, self-starter mindset that can do the work
• Strong time management
• Strong attention to detail and organization

Benefits Summary

• High quality voluntary health, vision, dental insurance programs
• Paid holidays, vacation, and sick leave
• Benefit offerings vary per agency*

This job posting is for an opportunity at a Goosehead Insurance agency independently owned and operated by a local franchised Agency Owner. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will be submitted to the Agency Owner. If you are hired for this position, you also understand and acknowledge that the Agency Owner’s franchised business will be your employer, not Goosehead Insurance Agency, LLC, and that the Agency Owner is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling, and supervision.

To learn more about our job opportunities, apply here. We look forward to speaking with you!

Position Description

Torque by Ryder is Immediately hiring a Permanent Full Time Automotive Technician to support our Truck Fleet in Annapolis Junction, MD

Hear it from a Torque Mobile Mechanic Technician Here:

• 
  
• Technician Positions Pay Each Week
  
  
• Hourly Pay: $42.00 per hour
  
  
• Retention Bonus: $2000 paid every quarter within the first year.
  
  
• Schedule: Flexible 40-hour work week (weekend premiums apply) Tuesday-Saturday 2:00 PM Start time
  
  
• Fuel Card and Company Cell Phone provided
  
  
• For mobile technicians, work site service vehicle will be provided
  
  
• Grow with Ryder: This position provides additional training to level up.
  
  

We want the right Automotive Maintenance Repair Technician to join us at Ryder manage our fleet of Light and Medium Duty Trucks.

Apply Here with Ryder Today

Spots are filling fast — click apply now to secure your spot.

Questions? Call Jason or text “Annapolis Junction” to 9 to speak with your recruiter today.

All the benefits you expect — without the wait.

• 
  
• Medical, Dental, Vision after 30 days
  
  
• 80 hours PTO your first year, starting Day 1
  
  
• Yearly merit pay increases
  
  
• 401 (k) company match
  
  
• PPE, uniforms, and boot allowance
  
  
• Build your skills - paid training
  
  
• Safety‑first workplace & State-of-the-art equipment
  
  
• Top Tech Competition: Earn $250 – $50,000 per year
  
  
• U.S. military veterans - extra paid day off
  
  
• 15% company stock discount
  
  
• Up to $5,000 in Tech tuition repayment
  
  
• 12 weeks paid maternity leave (subject to specific eligibility criteria, including work tenure)
  
  
• Employee discounts on tools, vehicles, travel, tech & more
  
  

Apply today and see why a job with Ryder is what you’ve been looking for. Call us or go online to apply to one of our career opportunities

Click Here to See All Ryder Careers:

EEO/AA/Female/Minority/Disabled/Veteran

Requirements

• 
  
• High school diploma or equivalent preferred
  
  
• Vocational or Professional diploma preferred
  
  
• Three (3) years ormore in combination of classroom training and work experience
  
  
• NonCommercial Driver License CLASS E
  
  
• Valid Commercial Driver License (CDL) CLASS A preferred
  
  
• State driver's license as required
  
  
• Ability to:
  
  
• Understand and adhere to Company policies in all areas
  
  
• Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
  
  
• Work independently and as a member of a team
  
  
• Demonstrates customer service skills
  
  
• Strong verbal and written communication skills
  
  
• Capable of multi-tasking, highly organized, with excellent time management skills
  
  
• Preventive Maintenance (PM230&PM298) within 90 Days
  
  
• Brakes-Air (BA220&BA298) within 90 Days
  
  
• Brake mechanics/inspectors FMCS 396.25
  
  
• Hydraulic Brake (BH220&BH298) where appropriate within 90 Days
  
  
• Tire & Wheel TW220 within 90 Days
  
  
• CF609 & A/C trained and qualified (AC220&AC298) within 180 Days
  
  
• Battery Charge and Check, Warranty
  
  
• HD electrical - DR208 within 90 Days
  
  
• Svc Island Support SBTIII trained (SBT220) and SBT Phase 2 within 180 Days
  
  
• OEM on-line engine courses (minimum 2)
  
  
• Possesses flexibility to work in a fast paced, dynamic environment
  
  
• Excellent organizational skills
  
  
• This position requires for you to drive Ryder vehicles. In order to become a Ryder employee you must:
  
  
• Pass a Ryder Drug Test
  
  
• Pass a DOT physical
  
  
• Pass a Ryder road test
  
  
• Pass a Ryder Background and Motor vehicle check including Drug and alcohol verification from previous employers for the last 3 years
  
  

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Responsibilities

• 
  
• Perform diagnosis, repairs, inspections and preventative maintenance for non-contractual customers. May assist higher-grade Automotive Maintenance Specialists and assist them in completing complex diagnostic repairs.
  
  
• Perform routine vehicle maintenance including, but not limited to, tune-ups, oil changes, tire changes, fuel filter changes, fluid checks, alignments, basic suspension replacement and light and mirror replacements.
  
  
• Ability to diagnose, repair or replace engines parts including but not limited to alternators, starts, radiators, and injectors, transmissions and other fuel components.
  
  
• Perform basic diagnostics.
  
  
• Hydraulic brake inspections, repairs, and replacements.
  
  
• May operate out of mobile maintenance vehicle and travel to customer yards within assigned region.
  
  
• Possess general knowledge and understanding of the Torque products and services.
  
  
• Represent Torque/Ryder to establish a relationship with the customer.
  
  
• Utilize key functions of Salesforce and electronic documentation available. Ensure proper documentation of work orders, customer repair authorizations, and repair notes are within Salesforce.
  
  
• Perform environmental duties such as site inspections, site clean-ups/disposals, vehicle chemicals with some guidance and direction.
  
  
• Work in accordance with all federal/regional and corporate compliance guidelines.
  
  
• Perform other duties as assigned.
  
  

Posted Date 3 weeks ago (2/26/2026 4:45 PM)

Requisition ID 2

Location (Posting Location) : State/Province MD

Location (Posting Location) : City ANNAPOLIS JUNCTION

Location (Posting Location) : Postal Code 20701

Category Technicians/Service Employees3

Employment Type Regular-Full time

Travel Requirements 0-10%

Position Code 1001719

Min Pay USD $42.00/Hr.

Max Pay USD $42.00/Hr.