Salesforce Jobs in High Point

**This position is a full-time and on-site. Applicants must be able to commute to Greensboro, NC daily - no remote opportunity is available.**

Position Overview

Schiffman’s Jewelers is seeking a strategic, hands-on Director of Information Technology to lead and modernize our technology infrastructure across all 10 retail stores and corporate operations. This role is responsible for aligning technology with business objectives, ensuring operational excellence, safeguarding company data, and enhancing the customer experience in a luxury retail environment.

The Director of IT will oversee all IT operations, cybersecurity, systems integration, POS infrastructure, vendor management, and digital initiatives. This leader will serve as a trusted advisor to the COO and play a key role in supporting growth, innovation, and operational efficiency.

Regular travel to CA, KY, NC, SC, and VA is required. This is a highly hands-on role supporting a team of 160 employees, and the ideal candidate will bring a strong passion for delivering exceptional customer service and creating outstanding experiences.

Key Responsibilities

Strategic Leadership

• Develop and execute a comprehensive IT strategy aligned with Schiffman’s growth goals.
• Serve as a member of the leadership team, advising on technology investments and digital innovation.
• Identify opportunities to improve operational efficiency through technology.

Infrastructure & Systems Management

• Oversee all IT systems including POS, accounting, CRM, and inventory management.
• Ensure reliability, uptime, and performance across multiple retail locations.
• Manage cloud services, network infrastructure, servers, and telecommunications systems.
• Lead system upgrades, migrations, and integrations.
• Manage internal hardware program.

Cybersecurity & Risk Management

• Establish and enforce cybersecurity protocols and data protection policies.
• Ensure PCI compliance and retail security best practices.
• Manage backup, disaster recovery, and business continuity planning.
• Monitor and mitigate cybersecurity threats.

Vendor & Budget Management

• Manage relationships with IT vendors, software providers, and service partners.
• Negotiate contracts and control IT spending.
• Develop and manage the IT budget.

Leadership & Support

• Lead external support partners.
• Ensure timely support for store and corporate users.
• Establish IT policies, documentation, and training programs.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).
• 8–10+ years of progressive IT leadership experience.
• Experience in retail, luxury retail, or multi-location operations strongly preferred.
• Strong knowledge of POS and CRM systems. LightSpeed and Salesforce/Proximity are a plus.
• Deep understanding of cybersecurity, PCI compliance, and data protection.
• Experience managing cloud environments (Microsoft 365, Azure, AWS, etc.).
• Proven ability to manage vendors and IT budgets.
• Strong leadership, communication, and project management skills.

Key Competencies

• Strategic thinker with operational execution skills
• High attention to detail and security awareness
• Customer-experience mindset
• Calm under pressure and solution-oriented
• Ability to provide honest feedback when needed.