Salesforce Jobs in Cary

Avantor is seeking a collaborative Sales Associate to directly support our strategic partnership with the University of North Carolina. This individual will play a key role in driving engagement and delivering results across UNC's research and academic community, contributing to complex business and technology initiatives.

This is a full-time, field-based position. Candidates should reside within one hour of the Chapel Hill, NC area.

What we're looking for

• Education: Bachelor's Degree, or equivalent work experience, required; Concentration in a Life Science or Science degree preferred

• Experience: 1+ year professional experience, preferred

• Collaboration Tool: Microsoft Office Suite (Excel, Word, PowerPoint) experience required

• Preferred Qualifications:

  • Inside or Outside Sales Experience

  • Experience working in a Lab

  • Business to Business (B2B) or Distribution Sales Experience

  • C4C experience

  • Salesforce or Qlikview experience

How you will thrive and create an impact

The Sales Associate will work independently and is responsible for selling products and/or services to a dedicated primary education account. They are instrumental in identifying new and potential customers to reach the project profitability and billing levels within an assigned sales territory and/or account. Activities include negotiation, closing the sale, and post-sale services. Responsible for securing and maintaining distribution of products and/or services and maintaining effective agreements.

• Manage a sales territory on a focused account base. Work as part of a sales team dedicated to this account.

• Prospect and establish new customers within this account by managing and developing a sales pipeline and delivering proposals to customers by illustrating VWR's value proposition.

• Sell consultatively, detailing products, determine customer needs and requirements, and make recommendations to both prospects and customers of the various solutions VWR can offer their business.

• Work to develop strategic account business plans for achievement of sales growth and quota attainment.

• Build and sustain relationships with customers and ensure customer satisfaction and loyalty.

• Manage VWR's vast product portfolio and execute and implement sales and marketing strategies that you design.

• Confident in providing and generating Quotations and handling customer returns or complaints.

• Confident in pulling sales reports to have detailed conversations of sales activities, account performance and performance to forecast.

• Work directly with local manufacturer representatives to develop and continually improve product knowledge, arrive at most favored pricing, and improve account profitability.

• Perform other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

• Excellent communication and team interaction skills, routinely interacting with customers, manufacturers, and VWR staff

• Ability to carry on a business conversation with business owners and decision makers

• Ability to handle difficult situations and interactions

• Ability to work independently and successfully manage time and territory

• Willingness to travel to customer locations

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)

Typically works in an office with adequate lighting and ventilation and a normal range of temperature and noise level.

Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.

A frequent volume of work and deadlines impose strain on routine basis.

Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The Customer Success Manager (CSM) is a key role within the Sales organization responsible for providing direct impact on revenue retention by owning the post-sales customer experience, driving adoption and value realization for our subscription and open access research customers. Ultimately, the CSM represents the customers' interests in realizing value from Wiley's digital research solutions. The CSM will focus on key accounts for which they will be responsible for leveraging data around customer health to effectively collaborate with cross-functional teams to drive customer outcomes, client satisfaction and overall revenue growth. The CSM will also partner closely with Sales to help them achieve their revenue targets and identify future growth opportunities. Strong relationship-building skills and a passion for helping customers succeed, combined with an affinity for metrics and analytics, are key to success in this role. This is a great opportunity for someone who understands open access research policies, and has ideally leveraged CSM tools, like Sales Force and Gainsight.

How you will make an impact:

• Establish strong relationships with assigned customers, serving as their dedicated point of contact for all post adoption requests and challenges.
• Partner with cross functional teams to ensure the customer receives maximum value from their investment.
• Consult with clients to define goals and the key metrics/KPIs used to evaluate their progress towards achieving those goals.
• Collaboratively work with sales partners to achieve revenue targets via strong customer satisfaction scores and retention rates.
• Monitor customer health metrics to conduct qualitative and quantitative analysis aligned to their goals to ensure they are on track to achieve value while solving for those that are off track.
• Identify CSQL's during customer check-ins to support revenue growth and upsell opportunities.
• Leverage technology and data to increase efficiencies and make processes scalable.

We are seeking candidates who have:

• 3+ years' experience as a Customer Success or Sales Account Manager. Preferably in research, publishing and/or higher education.
• Excellent written, verbal and presentation skills with attention to detail.
• Preferred Bilingual (Spanish)
• Located in Eastern Time zone
• Strong organizational skills with project management experience, particularly in managing customer lifecycles.
• Capability to build trust, rapport, and strong client relationships. Passionate about being a customer advocate.
• Strong analytical skills with problem-solving and can-do attitude.
• Team player with the capacity to multi-task with minimal supervision to meet deadlines.
• CRM experience ( ) + CSM platform experience (Gainsight)
• Ability to travel - up to 25%

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

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