Salesforce Jobs Remote Jobs in Berkeley, CA
3 positions found
D
Business Process Specialist - Hybrid
Salary not disclosed
DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm.
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries about this opportunity, please contact our Talent Specialist, Hema Malini at (63
Title: Business Process Specialist
- Hybrid Duration: 11 Months Location: Alameda, CA Hybrid
- 4 days onsite, 1 day remote Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered.
Description: The Business Process Specialist is responsible for coordinating and executing various process improvements and project implementations across Customer Service.
This role serves as a key collaborator and resource to the Global Process teams (Call Centers, IT and Training) and ensures that standard processes are documented and implemented in support of the overall vision.
Serve as CS SME for key/main processes relating to Material to support projects including UAT script writing, execution of test scripts, process documentation and implementation.
Serves as a primary department contact for system and process requirements implementations, enhancements and testing cycles.
Takes ownership of new business requirements and works with relevant call center functions to determine any new business processes and or changes to existing process.
Takes ownership of complex issues and challenges and create exception rules.
Support department SMEs in documentation best practices and maintenance in support of our Quality Adherence.
Actively identifies process improvements and drives process improvement initiatives by working cross functionally to continuously improve the systems, processes, and controls to ensure effective development, monitoring, and support is in place.
Oversees the day to day functionality of Contact Registration System and works with Global Process Teams and IT on maintenance and enhancement.
Key Responsibilities Work with Contract Registration Systems (e.g., Salesforce) and support related processes.
Participate in UAT testing, including writing and executing test scripts.
Handle process documentation and implementation across Customer Service functions.
Collaborate with call center teams, QA teams, and Global IT teams.
Support client documentation and quality adherence initiatives.
Focus heavily on process mapping and process documentation.
Top 3 Requirements Experience working with IT solutions and translating technical requirements into business processes.
Ability to work cross-functionally with large teams (IT, QA, Call Center, Global teams).
Strong experience in process mapping and process documentation.
Experience with Process mapping Data science Process documentation Interview Process: 2 rounds of interview About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
Process Documentation, process mapping, DATA SCIENCE
Remote working/work at home options are available for this role.
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries about this opportunity, please contact our Talent Specialist, Hema Malini at (63
Title: Business Process Specialist
- Hybrid Duration: 11 Months Location: Alameda, CA Hybrid
- 4 days onsite, 1 day remote Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered.
Description: The Business Process Specialist is responsible for coordinating and executing various process improvements and project implementations across Customer Service.
This role serves as a key collaborator and resource to the Global Process teams (Call Centers, IT and Training) and ensures that standard processes are documented and implemented in support of the overall vision.
Serve as CS SME for key/main processes relating to Material to support projects including UAT script writing, execution of test scripts, process documentation and implementation.
Serves as a primary department contact for system and process requirements implementations, enhancements and testing cycles.
Takes ownership of new business requirements and works with relevant call center functions to determine any new business processes and or changes to existing process.
Takes ownership of complex issues and challenges and create exception rules.
Support department SMEs in documentation best practices and maintenance in support of our Quality Adherence.
Actively identifies process improvements and drives process improvement initiatives by working cross functionally to continuously improve the systems, processes, and controls to ensure effective development, monitoring, and support is in place.
Oversees the day to day functionality of Contact Registration System and works with Global Process Teams and IT on maintenance and enhancement.
Key Responsibilities Work with Contract Registration Systems (e.g., Salesforce) and support related processes.
Participate in UAT testing, including writing and executing test scripts.
Handle process documentation and implementation across Customer Service functions.
Collaborate with call center teams, QA teams, and Global IT teams.
Support client documentation and quality adherence initiatives.
Focus heavily on process mapping and process documentation.
Top 3 Requirements Experience working with IT solutions and translating technical requirements into business processes.
Ability to work cross-functionally with large teams (IT, QA, Call Center, Global teams).
Strong experience in process mapping and process documentation.
Experience with Process mapping Data science Process documentation Interview Process: 2 rounds of interview About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
Process Documentation, process mapping, DATA SCIENCE
Remote working/work at home options are available for this role.
Not Specified
N
Director of Solution Consulting (Pre-Sales) | USA - Remote
🏢 Neuron 7
$250 +
PRINCIPAL SOLUTION CONSULTANT (PRE-SALES)
NOTE : Applicants must be currently authorized to work in the United States on a full-time basis.
LOCATION & TRAVEL: 100% remote position, up to 30% travel for customer meetings and presentations, in-person office trainings in San Jose, industry conferences.
ABOUT US:
is a fast-growing SaaS company providing category-defining AI solutions for complex service. Backed by top VCs and experienced angel advisors and investors, our AI-powered Resolution Intelligence analyzes structured and unstructured data to diagnose and resolve service issues in seconds. We help enterprises improve key service metrics such as First Call Resolution and Turnaround Time Margins. We serve complex service environments including high‑tech devices, manufacturing, and medical devices. Website: role needs you to switch hats based on the need of the hour:
- The Detective: You run deep, lengthy discovery sessions to identify root causes of service inefficiency in complex service environments. You connect the dots between technical pain and financial impact to build robust business cases.
- The Storyteller: You deliver compelling, persona‑based demos that resonate with everyone from the field technician to the contact center agent to the CSO. You continually tie product capabilities back to positive business outcomes, validating your points by referencing relevant customer stories and success metrics.
- The Architect: You visualize and explain how Neuron7 integrates with the existing CRM/FSM landscape (Salesforce, ServiceNow, Microsoft Dynamics, etc.). You explain the interoperability of AI agents across the enterprise, helping customers build a long‑term technical roadmap that places AI at the center of their service operations.
RESPONSIBILITIES:
- Discovery & Diagnosis: Lead deep‑Dive discovery sessions to understand the prospect’s current contact center and field service workflows, data availability, and pain points.
- Tailored Demonstrations: Configure and deliver compelling product demonstrations that address specific customer use cases, moving beyond generic product capability reviews to show actual business impact.
- Proof of Concept (POC) Management: Define success criteria and manage the scope of Pre‑Sales POCs. Work side‑by‑side with customer SMEs to validate AI predictions and collect iterative feedback, ensuring full alignment on the value delivered prior to the final executive readout.
- Value Engineering: Partner with the sales team to build ROI models, helping prospects quantify the value of improving metrics like First Time Fix Rate, Truck Rolls, and Average Handling Time.
- Technical Validation: Own the technical win. Lead responses to RFPs, RFIs, and InfoSec questionnaires, ensuring the customer is comfortable with our architecture and security.
- Market Feedback: Act as the feedback loop between the market and the Neuron7 Product team, advocating for new product capabilities that will help close future business.
QUALIFICATIONS:
- Pre‑Sales Experience: 5+ years in solution consulting / sales engineering for SaaS product companies. Must have enterprise selling experience and know how to navigate complex, multi‑stakeholder sales cycles.
- Complex Service Domain Knowledge: Deep functional knowledge of contact center and field service use cases. Understand nuances of triage, dispatch, parts management, and the “break‑fix” lifecycle.
- Industry Experience (Big Plus): Experience working with customers in manufacturing, medical devices, or high tech (telco, media, technology) is highly preferred. Understand specific pressures of these verticals (e.g., FDA regulations in medical devices or SLA penalties in telco).
- Ecosystem Expertise: Functional knowledge of ServiceNow, Salesforce Service Cloud/FSM, Microsoft Dynamics, or Oracle CX ecosystems.
- Technical Aptitude: Ability to read and understand data structures. Comfortable discussing APIs, data ingestion, and cloud security with IT stakeholders.
- Communication: Exceptional presentation skills. Can command a room of executives as well as whiteboard a workflow with service managers.
What We Do and Value:
At we prioritize integrity, innovation, and a customer‑centric approach. Our mission is to enhance service decision‑making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work.
Our Commitment to Diversity and Inclusion:
is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.
#J-18808-Ljbffr
Remote working/work at home options are available for this role.
Not Specified
N
Senior AI Solutions Consultant (Pre-Sales) — Remote
🏢 Neuron 7
$250 +
A fast-growing SaaS company is seeking a Principal Solution Consultant (Pre-Sales) to work 100% remotely.
This role involves leading discovery sessions, delivering tailored product demos, and managing proof of concept processes.
Candidates should have over 5 years of experience in solution consulting and deep knowledge of contact center operations.
Exceptional communication skills and familiarity with platforms like Salesforce and ServiceNow are essential.
Emphasizing integrity and a customer-centric approach, the company values diversity and inclusion.
#J-18808-Ljbffr
Remote working/work at home options are available for this role.
This role involves leading discovery sessions, delivering tailored product demos, and managing proof of concept processes.
Candidates should have over 5 years of experience in solution consulting and deep knowledge of contact center operations.
Exceptional communication skills and familiarity with platforms like Salesforce and ServiceNow are essential.
Emphasizing integrity and a customer-centric approach, the company values diversity and inclusion.
#J-18808-Ljbffr
Remote working/work at home options are available for this role.
Not Specified
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